►
Description
Stage: Fulfillment
Experience: Purchasing a GitLab.com subscription
A
Hello,
everyone,
my
name,
is
Emily
saibra
and
I
am
a
product
designer
on
the
fulfillment
team.
Here
at
get
zapped
and
today,
I'm
gonna
be
walking
you
through
the
experience
of
making
a
purchase
for
a
get
love
comm,
so
we're
starting
here
on
the
marketing
site,
where
a
new
user
might
start
and
as
a
new
user
I
might
you
know,
click
around
the
side.
A
little
bit
learn
a
little
bit
more
about
get
lab,
but
for
right
now
we're
just
gonna
go
straight
to
pricing
and
assume
that
the
user
has
already
done.
A
A
A
Now,
I'm
ready
to
purchase
a
bronze
plan,
so
you
can
see
now
that
I've
sort
of
been
violently
thrown
into
this
new
world,
or
it's
asking
me
to
connect
to
get
lab
comm
and
I'm
pretty
confused
here,
because
I'm
in
a
user
I,
don't
know
how
to
connect
to
get
lab
comm.
It
says:
I
need
to
link
my
get
lab.
Comm
account
I,
don't
even
have
one
of
those.
A
Yet
additionally,
there's
this
there's
a
second
please
to
button
to
sort
of
competing
buttons,
not
really
sure
what
I'm
supposed
to
click
on
here
and
savvy
users
will
notice
that
the
the
URL
actually
changed
here
so
we're
now
on
customers,
docket
live
comm,
but
that
wasn't
ever
really
communicated
to
me.
The
visual
style
certainly
changed,
but
at
no
point
was
I
ever
communicated
to
that
I
was
going
somewhere
different
so
to
move
forward.
I'm
just
gonna
go
ahead
and
click
on
this
and
see
what
happens.
A
Okay,
so
it
looks
like
now:
I
am
on
the
page
to
sign
up
for
a
get
Lancome
account
either
sign
in
or
register
and
you'll
notice
that
the
URL
has
changed
again.
We're
back
to
get
lab
comm,
so
I'm
gonna
go
ahead
and
create
a
get
la
calm
account
now,
even
though
I
was
a
little
confused
by
the
previous
page,
this
this
page
seems
reasonable
enough.
I'm
gonna
go
ahead
and
register
for
a
get
left
on
comm
account
I'll
put
in.
A
A
This
isn't
completely
completely
terrible
to
me
as
a
user,
because
a
lot
of
companies
do
this,
but
it's
not
great
I
really
want
to
get
in
and
purchase
gitlab,
but
instead
of
being
forced
to
confirm
my
account
first
so
I
get
in
here
and
say
that
I
have
the
confirmation,
instructions
and
I'm
gonna
click.
The
link
to
confirm
my
account
all
right.
So
my
email
address
has
been
successfully
confirmed
and
I
need
to
sign
in
so
I'm
going
to
sign
in
with
my
account
that
I
just
created.
A
All
right
now
that
I've
signed
in
I
thought
I
was
going
to
be
able
to
purchase
my
kit
love.com
account.
Finally,
but
instead
that's
telling
me
to
please
complete
the
required
fields,
so
I'm
I'm
back
on
customers
get
lab
calm
and
it's
asking
me
to
register
again,
which
is
really
confusing
because
I
just
registered
and
I'm
not
really
sure.
You
know
why
why
they
need
me
to
register
a
second
time
and
what
the
difference
is
really
here.
A
Okay,
will
you've
successfully
signed
up?
Okay
now
it
looks
like
we're
we're
back
to
the
bronze
plan,
so
we
are
purchasing
the
bronze
plan.
There's
a
lot
of
information
on
this
page
and
honestly,
it's
it's
kind
of
confusing
kind
of
information
overload
here.
It's
telling
me
that
I
can
purchase
a
plan
for
either
my
personal
account
or
for
a
group
on
gitlab
and
the
group
plan
is
recommended,
but
it
doesn't
look
like
I
can
apply
it
to
a
group
here
and
I.
A
A
A
I'm
gonna
go
ahead
and
input
my
card
number,
so
I'm
probably
gonna,
skip
over
this
in
the
video
all
right.
It
looks
like
it's
processing
now
and
congratulations.
We
get
this
success.
State
and
first
I'm,
really
excited
I,
successfully,
purchased
the
bronze
plan
and
now
I
want
to
go
use
it
and
I'm
not
really
sure
how
to
get
to
get
lab
and
actually
use
the
plan.
So
let
me
try
to
click
on
this,
but
this
this
just
took
me
to
a
page.
A
A
A
Nope,
none
of
these
links
have
are
actually
gonna.
Take
me
to
get
loud
so
in
order
to
actually
go
and
use
my
bronze
plan,
I'm
gonna
have
to
type
get
lab
comm
into
the
address
bar,
so
I
can
actually
go
to
get
love,
calm
and
use.
My
bronze
account
and
you'll
see
if
I
go
into
settings
in
the
billing
section.
You'll
see
that
I
am
successfully
using
the
bronze
plan.
A
Alright,
switching
gears
a
little
bit
now
in
the
first
part
of
the
video
we
went
through
the
experience
of
making
a
purchase
for
get
Lancome
as
a
brand
new
user.
Someone
who
didn't
have
a
good
luck,
calm
account
in
this
case.
Let's
go
through
that
same
experience,
but
as
someone
who
does
already
have
a
get
lockdown
account,
maybe
they've
been
using
our
free
plan
for
a
while.
You
know:
they've
they've
created
some
groups.
They've
created
some
projects,
they've
really
seen
the
value
in
get
lab,
and
now
they
really
want
to
upgrade
nom.
A
So
you
can
see
I'm
logged
in
as
this
user
I
have
a
group
and
I'm
gonna
go
into
my
settings
and
I'm
going
to
start
the
process
of
upgrading
my
account
from
the
free
account
to
the
bronze
plan,
so
I'm
gonna
click
upgrade
here
in
the
bronze
plan.
So
so
far
this
was
a
pretty
good
experience.
It's
pretty
easy
to
find
the
the
way
to
upgrade
here.
You
know
it
was
just
right
there
in
my
account
settings
and
under
billing,
but
that
made
sense.
A
You
know
showing
me
how
much
per
user
and
what
features
I'm
gonna
get.
So
I
think
at
this
point,
I'm
ready
to
upgrade
to
the
bronze
plan,
so
I'm
going
to
click
to
upgrade
at
this
point
were
thrown
out
of
get
lab
comm
and
onto
this
connect
to
get
lab
comm.
So
it's
saying
before
purchasing
plan
will
need
to
link
to
my
give
up.
A
So
it's
telling
you
to
please
complete
the
required
fields.
So
it's
saying
sign
in
or
create
an
account
to
purchase
and
manage
my
subscriptions
so
I'm
a
little
confused
at
this
point,
because
I
thought
I
already
had
a
get
logged.
Calm
account
I've
been
using
it
for
a
while.
You
know
I
have.
I
have
a
group
I
have
a
project
I've
been
working
on
issues,
so
I.
Don't
really
know
why
I
need
to
sign
up
again.
So
this
is
a
little
confusing
to
me
as
a
user,
but
I'm
gonna
go
ahead
and
sign
up.
A
All
right
so
we're
gonna
register
here
all
right.
At
this
point,
it's
asking
me
to
choose
a
personal
plan
or
group
plan,
so
I
can
purchase
a
plan
either
for
my
personal
account
or
for
a
group
on
get
love
calm.
So
when
I
say
the
subscription
is
for
either
a
user
or
group.
This
makes
a
lot
more
sense
to
me
as
a
user
who's
been
using
this
for
a
while.
A
Then,
in
our
previous
example,
a
user
who
was
brand-new
to
this,
because
I
do
see
myself
right
here:
Emily
test3,
that's
my
name
for
the
purposes
of
this
example
or
my
group
test
group
here
and
I'd
see
any
other
groups
that
I
have
set
up
as
well.
If
I
had
any
so
I
can
see
how
I
can
apply
this
bronze
plan
to
either
my
my
name
space
as
a
user
or
to
one
of
the
groups,
so
I'm
going
to
choose
to
apply
it
to
my
name,
space.
A
All
right
we're
to
the
page
where
we're
actually
gonna
pay
for
this.
It's
a
little
weird
that
it's
telling
me
I've
signed
up
successfully
up
here.
That
seems
like
it
might
just
be
a
holdover
from
another
page,
but
it's
a
little
confusing
to
see
on
a
page.
That's
really
about
paying
for
things
again.
We
have
this
drop-down
here.
That
is
just
has
one
option
in
it.
So
I'm
not
really
sure
why
it's
a
drop-down
and
also
this
form
isn't
countable.
We
would
order.
A
A
So
for
me,
as
an
existing
user,
maybe
I
really
do
want
to
check
out
what's
new
and
get
lab.
You
know
I've
been
using
it
for
a
while.
So
that
might
be
interesting
to
me,
but
again,
the
same
as
with
a
new
user.
I
have
no
way
to
get
back
to
get
lab
comm.
You
know,
I
made
a
user.
That's
been
using
it
for
a
while
on
the
free
plan
has
just
upgraded
to
you
know
a
bronze
silver
or
gold
plan.
A
I
want
to
go
back
to
get
lab
and
you
know
check
out
my
new
plan
see
the
new
features
actually
use
it,
but
to
do
that
I
actually
have
to
type
get
lab
comm
into
the
address
bar,
which
is
obviously
not
a
great
experience.
But
when
I
go
back
to
get
lab
comm
that
way
and
go
into
my
settings
and
my
billing
page
I
can
see
that
I
am
currently
using
the
bronze
plan.