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GitLab / Fulfillment UX Scorecards

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GitLab / Fulfillment UX Scorecards

These are all the meetings we have in "Fulfillment UX Score…" (part of the organization "GitLab"). Click into individual meeting pages to watch the recording and search or read the transcript.

30 Jan 2023
See related issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/2160
  • 1 participant
  • 9 minutes
subscriptions
subscription
gitlab
github
git
renewing
account
activation
upgrade
inbox
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10 Jan 2023
No description provided.
  • 1 participant
  • 6 minutes
storage
utilization
problems
megabytes
container
users
sorting
large
thinking
gitlab
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28 Sep 2022
No description provided.
  • 1 participant
  • 14 minutes
gitlab
registering
git
account
onboarding
salesforce
subscription
preferences
google
ui
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27 Sep 2022
Scorecard https://gitlab.com/gitlab-org/gitlab-design/-/issues/2103
  • 1 participant
  • 7 minutes
subscriptions
subscription
billing
paying
account
preferences
users
plan
checkout
gitlab
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23 Aug 2022
https://gitlab.com/gitlab-org/gitlab-design/-/issues/2078
  • 1 participant
  • 19 minutes
removing
removal
users
managed
policies
manually
sso
account
enterprise
gitlab
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23 Jul 2020
No description provided.
  • 1 participant
  • 14 minutes
admin
licenses
users
managed
account
subscription
login
customers
expired
showing
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16 Mar 2020
The video walkthrough of the current experience for upgrading from one paid plan to a higher one on GitLab.com.

UX scorecard issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/947
Presentation slides: https://docs.google.com/presentation/d/1oishk3g13zsNkppmdRRHZnX0__KX9M38-F8ZUJrAeuY/edit#slide=id.g75f3c57940_0_34
User journey map on Mural: https://app.mural.co/t/gitlab2474/m/gitlab2474/1583999193086/d0472f41653250020f81edf540c2afc88d2d51bb
Grading rubric: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#grading-rubric
  • 1 participant
  • 14 minutes
workflow
manage
account
process
upgraded
users
staging
authentication
navigate
experience
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13 Mar 2020
No description provided.
  • 1 participant
  • 5 minutes
customer
subscription
checkout
registering
manage
users
installation
confirmation
proceeding
lab
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5 Feb 2020
Issue: https://gitlab.com/gitlab-org/gitlab-design/issues/531
User journey maps (Mural): https://app.mural.co/t/gitlab2474/m/gitlab2474/1580371439854/de1d2f638437e8cc0337d3b344449b532c8bddf1
Slides: https://docs.google.com/presentation/d/1KMFw3ag6VGxCUiaiyqK4XgBj8rrEmH4DFHdsvWUb2nI/edit?usp=sharing
UX scorecard grading rubric: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#grading-rubric
  • 1 participant
  • 13 minutes
ci
tasks
workflow
minutes
users
process
customers
documenting
scorecard
complexity
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13 Dec 2019
The video walkthrough of the current experience for upgrading from one paid tier to a higher one.

UX scorecard issue: https://gitlab.com/gitlab-org/growth/product/issues/113

Slides: https://docs.google.com/presentation/d/110mLOUALP4PoX2zgaRKWOQf_f6TrgXzaYFfctCdTfvw/edit?usp=sharing

User journey map in Mural: https://app.mural.co/t/gitlab2474/m/gitlab2474/1575968352869/ec72377974e4edd98799b6f475b24737b1a6fad1

UX scorecard handbook page with the grading rubric: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#grading-rubric
  • 2 participants
  • 17 minutes
upgrading
manage
personas
profile
role
account
workflow
ux
step
git
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24 Sep 2019
Stage: Fulfillment

Experience: Purchasing a GitLab.com subscription
  • 1 participant
  • 13 minutes
manage
customers
lab
upgrade
subscriptions
com
test3
proceed
currently
lancome
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26 Jun 2019
Matej reviews the flow for registering and signing up on GitLab.com and grades the experience. More about this initiative at https://gitlab.com/groups/gitlab-org/-/epics/1454
  • 1 participant
  • 4 minutes
registering
registration
user
gitlab
signing
manage
workflow
notification
password
email
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