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From YouTube: Support Ops Sync - 2022-11-15
Description
Support Ops Sync - 2022-11-15
B
So
I'll
just
go
ahead
and
get
us
started,
I'll
be
making
a
support.
Team
meta
issue
this
week,
probably
Wednesday
or
Thursday,
to
discuss
our
proposed
plan
to
deprecate
needs
org
entirely.
The
basic
gist
of
what
we're
kind
of
working
out
is
the
contact
sync
via
repos
that
we
worked
out
is
going
to
be
opt-in,
meaning
they
have
to
raise
the
ticket
to
Ops
to
ask
for
it
to
be
set
up
for
them.
B
B
That
says,
please
help
us
beta
test
our
new
Wizard
by
clicking
here
so
we'll
kind
of
see
how
that
goes.
The
idea
is,
if
that
goes
well,
then
we'll
scale
it
to
Sauce
account
and
then
the
big
one
will
be
scaling
it
to
all
of
support
tickets
and
that's
going
to
be
a
big
task.
That's
gonna!
That's
gonna,
be
our
really
big
one,
but
iteration
will
be
our
friend
on
that.
B
Cool
and
I
am
working
on
a
handbook
page
to
Define
our
support
systems.
Criticality
I
will
give
more
info
once
the
page
is
actually
live
and
ready,
but
essentially
it's
going
to
be
kind
of
making
a
nine
box
type
system
to
Define
who's,
maintaining
or
owning
whatever.
The
thing
is
be:
it
send
desk
pagerduty
calendly
Etc.
B
This
is
important
business
operational
business
administration
if
I
can
recall
them
off
the
top
of
my
head.
Just
kind
of
learning
about
all
those,
so
I
don't
have
them
quite
memorized
yet,
but
essentially
it's
also
going
to
put
some
requirements
of
if
it's
accessing
red
level
data,
it
should
be
maintained
by
operations
stuff
like
that,
of
we're
going
to
kind
of
put
some
criteria
in
there
and
then
look
at
what's
sitting
on
the
box
where
it
is
and
go.
Okay.
Well
that
clearly
needs
to
be
moved.
B
But,
as
I
said
once
the
page
is
live,
I'll
go
into
more
detail
about
all
of
that,
because,
as
of
right
now,
like
it's
a
Tamar
in
draft
that
I'm
reviewing
with
Lyle
to
kind
of
figure
all
that
out,
but
more
info
will
be
coming
about
that
we'll
kind
of
discuss
that
once
we
have
all
that
live,
then
we'll
kind
of
discuss
the
things
that
are
not
where
they
should
be
and
kind
of
go
from
there
of
do
we
deprecate.
Do
we
change
ownerships?
What
do
we
do
kind
of
deal.
A
B
Yeah
I
will
be
off
Friday
and
the
following
week,
so
I'm
taking
like
a
full
week
off
broken
houses
and
just
desperate
need
of
being
cleaned
and
organized
and
I'm.
Finding
that
difficult
to
try
to
do
after
work.
I'm,
tired,
I,
don't
want
to
deep
clean
and
on
the
weekends
I'm
trying
to
jam
just
a
ton
of
chores
into
two
days,
and
it
is
not
working
well
so
I'm
actually
going
to
take
like
a
full
week
off.
So
I
can
focus
on.
B
A
All
right,
but
I,
bet
about
it
right.
So
that's
for
your
next
week
you
will
be
all
right:
I'll
be
off
on
Fridays,
okay,
this
Friday
as
a
friend
and
family
day,
a
little
bit
of
what
you
were
doing
is
I'm
doing
the
same.
I
just
moved
it
into
the
Netherlands
and
found
out.
My
house
is
a
mess.
My
Gardens
is
a
mess.
My
house
is
a
mess
and
all
the
leaves
and
the
Autumn
actually
was
really
really
generous
at
me.