GitLab Support Operations, 10 Aug 2021

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From YouTube: Support Ops - Zendesk - Deactivating triggers

Description

Jason Colyer, Support Operations Manager, takes us through deactivating Zendesk triggers via the UI

A

Greetings all my name is jason clark, I'm the support operations manager here at git lab and today we're going to go through deactivating triggers in the zendesk ui. So let's share my screen and get started uh from your main page you're, going to access the admin for the admin panel, which will be via this little gear, icon and you're, going to need to go down to zendesk triggers, which is under business rules about at the bottom of the page.

A

Now from here, there's actually two ways to deactivate a trigger we're going to go through both of them the quickest way in at least my opinion is to locate your trigger. So this is test two hover over it and click the three vertical dots on the right hand, side and then simply go to deactivate.

A

Doing so will tell you it has deactivated if we go to inactive and we look under needs org, where this was we'll see, it's deactivated, I'm going to activate it real, quick and show you the other method to do this.

A

The other method would be to click on this and go into the editor screen and from here. What you want to do is simply click the three horizontal dots on the top right and click deactivate.

A

This will tell you: it's been deactivated and if we go back, you go to inactive and see that it is in fact deactivated at this time. That's really all there is to it. uh Deactivating is a great way, because if we need to reactivate something or refer back to it, it's still there we do have the repo sync repos, which keep things you know in a good place, but it is pretty simple to do it through the zendesk ui. I hope you found this educational and I look forward to seeing you in the next video.