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From YouTube: Support Ops Sync - 2023-02-14
Description
Support Ops Sync - 2023-02-14
A
Hey
all
it
is
the
14th
of
February
Happy
Valentine's
Day
to
those
who
follow
that
Let's
get
started
so
some
just
kind
of
General,
quick
announcements.
We're
speeding
up
me
too,
of
support.
Uploaders
deployment
to
this
week,
I
prepared
a
very
casual
rollover.
Then
the
domain
expired
for
V1
and
it's
now
completely
broke.
So
V2
will
be
going
out
this
week.
A
That's
going
to
also
include
the
zeness
super
app
because
that's
tied
to
it
so
that
docks
all
that
stuff
I'm
gonna
be
working
on
finalizing
that
today
and
tomorrow
and
then
it'll
be
deployed.
I
have
an
AMA
on
Thursday.
It
will
be
recorded.
That's
just
generally
to
ask-
and
you
know,
ask
questions:
if
you
have
them
I'll
link
my
best
attempt
to
answer
them.
A
B
A
We
don't
own
the
domain,
oh,
that
that's
part
of
the
problem.
It
wasn't,
it
expired
because
I
failed
to
renewed
or
anybody
failed,
renewed.
Nobody
can
get
lab
opens
that
domain.
So
the
way
it
expired,
we
don't
have
a
lot
of
choice
if
you're
familiar
with,
like
I
can
registrar
stuff.
Even
if
I
wanted
to
go
register
that
domain
myself
and
take
it
it's
not,
they
they
have
to
give
the
correct
owner
a
certain
amount
of
time
to
up
to
re-register
it
so
yeah
we're
kind
of
a
problem
there.
A
B
C
A
A
Same
safely,
app
and
people
were
pointing
to
that
and
they're
like
that,
allows
up
10,
gigabytes
and
like,
but
it
stores
the
file
on
someone
else's
server
and
that's
not
okay,
like
that's,
not
okay,
it
needs
to
either
be
zendesk
or
ours
right,
but
I
mean
there
is
a
future
where
Zen
desk
ups,
that
to
one
gig,
five
gig
or
you
know,
I-
think
at
a
certain
point,
they'll
get
to
a
size
where
it's
acceptable
for
us
to
say
cool,
yeah,
I
know
that
should
be
acceptable.
We
don't
need
anything
bigger.
A
B
A
Yeah
so
that
should
go
live
I'm
aiming
for
tomorrow.
I
have
one
last
thing
to
have
with
one
of
the
customers
and
after
that
and
I
get
that
squared
away
we're
gonna
go
ahead
and
make
that
live
ironically,
that
customer
is
the
only
one
who
can
technically
use
it
right
now,
because
they
don't
access
it
via
any
form
of
UI.
A
I
fixed
all
the
protected
branches
permissions
for
all
of
our
projects
today,
so
those
who
can
create
you
know
those
who
can
merge
those
who
can
push
I
went
I,
made
a
script
and
updated
all
of
those.
So
now
it's
just
the
five
Ops
people
can
merge
and
only
me
can
merge
to
push
to
master
and
that's
like
a
specific.
There
is
extenuating
circumstances
that
require
that
to
happen
very
rarely,.
B
A
Example
was
last
week,
but
the
changes
that
we
had
I
needed
to
push
to
master,
to
update
our
support
team.
You
know
I,
don't
want
Mrs,
notifying
the
entire
team
of
everything,
while
that
was
happening
and
yeah
I
didn't
want
to
edit
RMR
template
to
do
that.
To
then
try
to
put
it
back
in
place,
because
we
want
that
notification
for
regular
Mrs,
but
that
should
be
fixed.
I
now
have
a
script.
A
A
Saw
that
yes,
I
I
was
struggling
a
bit
on
that
particular
API
endpoint.
It
is
a
little
complex
and
some
things
are
not
as
well
documented
I.
Might
it
should
I
have
some
free
time
go
edit
that
Mr?
Let
that
API
Doc
Page
to
add
more
detail
on
how
that
works,
because
it
was
kind
of
confusing
and
I
didn't
understand
it
and
I
use
our
API
a
lot.
So
it's
a
good
indication
that
it
needs
more
clarification.
A
Cool
and
I'm
going
to
spend
some
time
this
quarter,
reviewing
our
project
setups
in
general
and
like
the
settings
and
how
we're
doing
some
of
the
things
I
think
we
can
tweak
them
a
bit
to
be
a
little
bit
better.
We
use
code
owners
on
some
of
our
things,
but
then
we
don't
on
others
and
I
feel
like
we
should
be
using
Code
owners
on
probably
everything
and
then
having
our
approval
process.
Our
the
approvers
becoming
the
code
owners.
A
Things
like
our
triage
bot
usage
I
feel,
like
probably
needs
to
be
tweaked
at
this
point,
I
feel
like
we
can
probably
make
it
a
little
better,
so
I'm,
just
gonna
kind
of
do
a
general
review
and
look
at
them.
I
know
with
like
how
we
do
the
responsibilities
we
edit,
like
the
Mr
template
to
Ping
the
exact
people
and
I,
don't
necessarily
love
how
we're
doing
that.
It
feels
really
manual.
A
It
yeah
so
for
right
now
proceed
the
normal
method,
once
I
get
all
that
fixed
up
and
I'm
working
with
James
Lopez
on
it.
Once
we
get
all
that
together,
we
will
I
will
kind
of
do
a
whole
I'll
update
our
docs
and
I'll
I'll
message:
the
team
to
be
kind
of
walk
them
through
how
this
works.
But,
honestly
it's
going
to
be
the
exact
same
thing.
A
You're
used
to
it's
just
we're
going
to
tweak
what
we
reply
with
in
the
issue
and
the
URL
that
you
go
to
to
do
everything
changes
but
other
than
that,
like
it's
going
to
look
the
exact
same.
So
if
you're
comfortable
with
the
process
now
in
CDOT
CDOT
staging
it's
going
to
look
the
same,
just
different
URL.
B
A
C
A
A
A
Yeah,
once
we
move
over
to
staging
I
will
probably
assign
another
person
to
you
that
way.
You're
both
doing
it
I
might
even
do
three
this
time,
one
in
each
region,
so
we're
kind
of
covered
because
as
of
right
now,
like
obviously
if
they
file
during
a
mayor,
they've
got
a
pretty
long
week
until
you
come
back
online
and
you
don't
want
that.
We
don't
want
to
block
development
and
stuff
like
that,
waiting
on
a
human
being
to
come
around.
A
A
A
A
A
A
C
A
Cool,
that's
all
the
updates.
I
really
have.
Obviously
you
know
it's
Midway
through
the
month
of
the
first
of
the
first
quarter
of
the
year.
So
a
lot
of
stuff,
that's
kind
of
happening
in
boiling.
Keep
up
the
great
work.
I'm
very
happy
with
everything.
Y'all
are
doing
our
accused
in
good
condition.
Even
despite
you
know,
the
flood
of
tickets,
we've
gotten
we're
working
on
issues
really
well
I
think
we're
doing
a
really
good
job,
so
keep
up
the
great
work.
Y'all
I
really
appreciate
how
hard
you
all
work.