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From YouTube: Support Ops Sync - 2023-02-07
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Support Ops Sync - 2023-02-07
A
Ale,
it
is
the
7th
of
February
2023,
hopefully
everywhere
Where
You
Are,
so
just
a
few
General
notification
stuff
we're
working
to
move
the
licenses
we
generate
for
team
members
from
the
production
CDOT
to
the
staging
CDOT
environment.
A
Just
talked
with
James
this
morning
about
it.
So
I'll
have
more
info
later
as
that
develops,
but
I
will
be
filing
the
RS
to
get
all
you
access
to
that
system
and
we'll
update
our
docs
and
all
that
fun
stuff,
as
we
actually
move
over
to
that.
A
But
the
gist
is
they
would
not
be
production
licenses,
they
would
only
be
available
for
staging
and
those
using
them
would
have
to
tell
their
get
lab
instance
to
utilize
the
staging
environment
for
CDOT
instead
of
the
standard
one
but
like
I
said,
I'll
have
more
info
on
that
as
it
actually
develops,
but
yeah
so
just
expect
to
see
some
ARS
up
with
your
name
on
them
in
the
near
future.
Today,.
B
Will
it
be
exactly
like
how
the
production
instance
applications
are,
or
there
will
be
some
like,
because
there's
a
local
staging
environment
it
can
go
unlimited
or
we
don't
need
external
permissions
for
them.
We're.
A
Going
to
talk
to
compliance
me
and
James
about
that
of,
can
we
ease
back
the
restrictions
if
we're
using
the
staging
environment,
but
the
actual
generation
on
our
side
for
them
will
be
pretty
much
the
exact
same
as
what
you
do
now,
except
the
link
you
click
to
go
generate
them
will
be
the
staging
link
instead
of
the
production
link.
A
But
we're
going
to
talk
to
compliance
to
finalize
that-
and
this
is
a
first
iteration.
We
have
a
future
iteration
on
the
board.
A
Me
Jane
me
and
James
James
and
I
sorry
have
a
future
iteration
on
the
board
to
automate
a
lot
of
this
either
make
it
a
self-service
kind
of
system
where
anybody
in
gitlab
who
would
need
a
license,
can
log
into
the
staging
environment
and
generate
a
license
with
some
checks
in
place
or
perhaps
we'll
build
an
API,
and
then
I
will
build
a
forum
that
interacts
with
the
API
in
bubble
law.
A
So
this
is
kind
of
a
first
iteration,
but
we
are
looking
to
the
future
of
we
want
to
take
the
the
bus
Factor
down
to
like
entirely
just
because
right
now,
the
the
potential
backlog
is
if
Ops
can't
get
to
those
tickets,
they
kind
of
just.
There
are
issues
they
kind
of
sit
and
have
to
wait
so
obviously
like
we
want
to
get
to
a
point
where
we
can
either
sub
service
or
automate
the
full
thing,
but
those
are
future
iteration.
The
first
one
will
just
be
moving
over
to
staging.
A
Awesome
I
kind
of
want
to
get
a
general
feel
for
you
all
of
how
you
feel
about
the
needs:
org
removal
and
the
subsequent
volume
of
tickets
that
we
have
been
getting
because
of
it,
leading
up
to
it
and
after
it
so
kind
of
just
wanted
to
get
a
general
Vibe.
You
know
feeling
comfortable
with
those
tickets.
You
feeling
like
they're,
a
bit
of
a
struggle,
how
you
feel
about
setting
up
contact
management
projects
stuff
like
that.
B
I
think
the
process
is
tedious,
but
come
on
in
the
end.
It's
not
a
like
a
complex
thing
to
do.
It's
really
simple,
so
they're
not
a
big
deal,
it's
just
that
they
are
too
much
and
I
really
want
to
appreciate
the
whole
team
regarding
this
and
take
this
time
to
appreciate
everyone
who
is
in
the
team
and
handing
the
logs
and
handling
those
tickets,
because
I
know
it's
take
it.
It's
a
huge
thing
to
do,
and
I
really
appreciate
it
personally
that
all
of
you
are
doing
amazing
job.
Regarding
that.
A
Totally
agree:
Dan
how
you
feeling
about
him.
I
know:
you've
been
helped
now
on
global
and
it
is
super
appreciated.
Yeah.
D
Yeah,
that's
a
lot
of
tickets,
but
more
tickets
in
a
day
than
I.
Think
I've
ever
done
here.
It's
total
in
the
entire
three
years
I've
been
here,
but
no
good
I
haven't
set
up
a
contact
management
project,
though
yet
I've
just
done
questions
about
them
and
told
people
who
is
in
their
orgs.
A
E
Just
you
know
in
terms
of
overall
feeling
of
folks
have
you
had
much
what's
the
spice
level?
Is
it
like.
D
C
The
volume
level
so
most
of
it's
been
most
of
what
I
have
dealt
with,
has
been
rather
calm.
It's
like
a
mild
I,
haven't
gotten
too
many
who
were
really
openly
against
any
of
the
changes
or
or
unhappy
with
the
changes.
I
think
I've,
seen
like
one
or
two,
but
most
of
it's
been
like
oh
cool.
This
will
help
us
so
yeah.
B
A
C
E
It's
good
to
hear
yeah.
If
you
see
anything
wild
then
feel
free
to
send
me.
You
can
stick
them
on
me.
Nabil
sent
me
one
the
other
day
that,
where
they're
fairly
annoyed
and
I
sent
them
a
long
thing.
A
Yeah
well,
and
obviously
you
can
send
those
to
me
as
well
I'm,
more
than
willing
to
discuss
with
our
customers
if
they
are
wanting
to
have
a
more
in-depth
discussion
about
it,
but
cool
I
super
appreciate
everything
I've
been
doing
on
this.
Our
efficiency
is
amazing.
A
We're
averaging
less
than
an
hour
response
time
on
our
tickets
and
I
think
that's
quite
impressive,
with
the
volume
of
tickets
that
we
got,
we've
gotten
several
positive
assets
of
people,
just
amazed
at
how
fast
we
reply
and
are
getting
these
solved
out
so
I'm
very
appreciative
of
that
you
all
done
an
amazing
job.
Keep
it
up,
I,
really
appreciate
it.
A
A
Good
I'm
working
on
a
notification
app
in
my
free
time,
I'll
have
more
info
on
that
as
it
develops,
but
it
will
be
an
app
that
runs
in
zendesk
and
notifies
People
based
on
their
profile
settings
about
various
events
like
your
tickets
been
updated
or
this
ticket
and
your
sgg
was
updated
or
one
of
your
tickets
was
starred
stuff
like
that.
A
I
have
no
ETA
on
this
because
I'm
just
kind
of
pecking
away
at
it.
When
I've
got
like
five
ten
minutes
to
spare.
A
But
yeah,
if
you're
interested
in
that
at
all,
let
me
know
more
than
willing
to
you
know
kind
of
go
over
it.
How
I'm
doing
all
of
that?
A
It's
a
weird,
probably
aspect
that
you've
not
touched
in
zendesk,
which
is
using
the
API
to
notify
an
app
of
something
and
then
having
the
app
react
on
said
notification.
It's
not
one
of
the
more
common
endpoints
used,
but
I
think
it
has
a
lot
of
potential.