GitLab Support Operations, 13 Sep 2021

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From YouTube: Support Ops - Zendesk - Creating a Zendesk Email

Description

Jason Colyer, Support Operations Manager, takes us through how to create a Zendesk email address

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Greetings all my name is jason collier, I'm the support operations manager here at git lab and today we're going to cover creating a zendesk email address in this cps2i. So let me share my screen and we will get started to create an email address.

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The first thing you need to do is go to the admin panel, which will be done by clicking the gear icon here on the left from here you're going to scroll down to channels and locate, email and click that and then to create one we're going to hover over add address here and then click create new zendesk address.

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While there is the option to create an external or other, we don't do that here. At gitlab we just create zendesk addresses and then have the get lab email forward to the address.

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After doing this, you'll have this pop-up box asking you to create the email you know put in the username, so we'll do testing and then we'll create it by clicking the button you'll get this nice pop-up, confirming it we'll hit finish and we'll see that the testing address is now created.

A

That's all there is to creating a zendesk email address from here. Obviously, you need to configure triggers and automations and other such things to actually use the address, but simply creating it is that's all the process is for that. I hope you found this educational and I look forward to seeing you in the next video.