GitLab Support Operations, 13 Sep 2021

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From YouTube: Support Ops - Zendesk - Deactivating Views

Description

Jason Colyer, Support Operations Manager, takes us through how to deactivate/delete views in Zendesk

A

Greetings all my name is jason collier, I'm the support operations manager here at git lab and today we're going to cover deactivating and deleting views.

A

So let me share my screen and we will get started so to deactivate or delete a view you're going to first go over to the admin panel, which will be this gear icon on the left under the manage section here, we'll click views and there's actually two ways to deactivate a view so we'll go over both now the first way, which, in my opinion, is the quicker way is to hover over the view in question, click these three dots over here and then just go to deactivate view and that will deactivate our view.

A

If I go over here to inactive, I can locate the view in the active because it's been deactivated, you'll notice, it's pretty much towards the bottom here to reactivate it same thing, just in reverse, hover over it and click activate view. You can also do delete there. If that was what you wanted. Traditionally, we try to avoid deleting views until we're positive they're not being used anymore.

A

The other way to do it is to enter the editor and then click these three dots up here in the top right and then click deactivate view. This will deactivate the view we can go back to inactive and we can go to the bottom and see that it's still there. You can also delete them from here. So we could also go here and delete the view.

A

And that's all there is to deactivating deleting views rather straightforward, but yeah. I hope you found this educational and I look forward to seeing the next video.