Greetings all my name is jason carr, I'm the support operations manager here at git lab and today we're going to go over deactivating, a ticket filters and desk ui. So let me share my screen and we will get started to deactivate a ticket field you're going to first go to the admin panel by clicking this gear icon under manage click ticket fields and then you're going to want to locate your ticket fields.

Now, there's actually two ways to do this: you can hover over it and click the three vertical dots and then go to deactivate. It's going to tell you. This ticket field may be used on forums. Deactivate will remove it from the forms. This can be undone by reactivating the field so we'll deactivate it and then reactivating is just in reverse, located and click activate.

The other way to do it is to click on it, and then you can click these three dots in the top and go to deactivate it'll. Give you the same warning and then activation would be the same way and if you ever want to delete it, you can do so, but traditionally we deactivate things before we actually delete the fields.

That's all there is to actually deactivating and activating and deleting ticket fields in the zendesk ui, it's pretty straightforward. It will. You know traditionally try to stop you if there's a condition that might cause a problem. It'll ask you to remove the condition first, um but it's always best to you know really make sure that we've removed. All of that. So um let me go ahead and show you a quick, easy trick for this.

A good thing you can do is clicking these three dots here on your thing on your uh little. You know ticket fields list and you can actually go down and say active forms and it'll, give you a count and if you hover over it it'll give you them to a degree like when it's used by a lot you'll end up getting this and x, more, which isn't as useful. But if like we go down to one, that's using one like gitlab learn, subscription it'll tell you what form is being used.

This is useful if you're like okay, I want to remove this field, it's useful to go ahead and remove it from the form first and then come in and deactivate it once this active forms a zero. Traditionally, you really don't want to deactivate a field, that's still in active use, so it's a good idea to remove it from the field form. First, that way, you know it's. We can be sure it's not harmful to anything.

That's all there really is to it. I hope you found this educational and I look forward to seeing you in the next video.