GitLab Support Operations, 9 Sep 2021

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From YouTube: Support Ops - Zendesk - Deactivating Ticket Forms

Description

Jason Colyer, Support Operations Manager, takes us through how to deactivate ticket forms in Zendesk

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Greetings all my name is jason carr, I'm the support operations manager here at git lab and today we're going to look over um deactivating, a ticket form. So to do that, let me share my screen and we will get started so to start you're going to need to go to the admin portal by clicking this gear icon on the left side under the manage go to ticket forms and then you're going to locate your ticket form now, there's two ways to deactivate a ticket form.

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The first one which I tend to use is just hover over and click these three dots and click deactivate.

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And activation can be done the same way. That way.

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The other way is to click on the form and then from here click these three vertical dots on the top right and click deactivate and then activating it is the same way you find the form click. These dots and click activate.

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Now, you'll note! Now, if you ever decide you need to get rid of it. You can. You know, I always say deactivate it first and then delete it if needed, but we tend to not delete the forms. Unless absolutely you know, there's a good reason for it and it's been deactivated for a while.

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That's all there is to actually deactivating a ticket form, it's relatively straightforward and I'm sure you'll notice, very similar to other deactivations in gitlab itself or in zendesk itself. I should say um if you ever need assistance for this feel free to reach out to your fellow support, ops, team members or a support operations manager, we're always willing to help. I hope you found this educational and I look forward to seeing the next video.