Greetings all my name is jason caller. I'm the support operations manager here at get lab, and today we're going to cover deleting an sla policy. Now sla policies can affect contractual legal agreements we have with our customers who bought subscriptions. So please keep in mind. You should always follow proper change management procedure before editing deleting creating sla policies. That all said, let's get. Let me share my screen and we'll get started so to get started.

You're going to go to the admin panel by clicking this gear icon scroll towards the bottom, under business rules, click service level, agreements and then you're going to locate the slide pulse under delete in this case, we're going to delete testing hover over it and then go to this gear icon on the right side, click it and then click delete. This box is going to ask you to confirm that it wants to do this.

It'll have an immediate effect on metrics and business rules, so it's important to make sure you're sure once you're sure click that black delete policy button and it will delete the policy for you. That's all there is to deleting an sla policy. I hope you found this educational. I look forward to seeing you next video.