Greetings off, my name is jason car. I'm support operations manager here at git lab and today we're going to cover editing, sla policies, keep in mind. Sla policies can impact contractual legal agreements we have with our customers who bought subscriptions. So you should always follow proper change management procedure before actually making changes to sli. That all said, let me share my screen and we'll get started so to get started. You're going to need to go to the admin panel.

You do that by clicking the sphere icon on the left, scroll all the way down to business rules and click service level agreements locate the sla policy you want to you want to edit in this case we'll do testing and then you're going to make any change any changes. So we'll do for testing purposes and we're going to change all these to 12 hours and we'll change this to 48 hours and we're going to go ahead and change these to business hours.

Once you're done making the changes that you need to make click the black save button and that's all there is that's all there is to editing an sli policy. A big thing to keep in mind here is just because you've edited the sla policy doesn't mean it's necessarily updated in all the tickets. There's a time lapse between that. Sometimes, if you've created a new one and it needs to apply that one instead, it might actually need to have a ticket update to cause that to go into effect.

So these are things to keep in mind when doing changes. I hope you found this educational and I look forward to seeing the next video.