GitLab Support Operations, 13 Sep 2021

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From YouTube: Support Ops - Zendesk - Managing Users in Groups

Description

Jason Colyer, Support Operations Manager, takes us through how to manage users in groups in Zendesk

A

Greetings all my name is jason collier, I'm the support operations manager here at kit lab and today we're going to cover managing the users in a group this includes adding removing and so on so forth. So let me share my screen and we will get started so I'm actually going to show you two different methods for mass edits. The easier method is to do it through the group editor, so we'll click the gear icon to access the admin portal.

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Under the manage section, click people by this or browse section, we'll click groups we'll go down here and locate our group and click edit and from here we can start adding people to the group.

A

You know just clicking people if you want to remove some people like we'll move these first three you would just uncheck their names, but once you're done, you'll go to the very bottom and click update group.

A

Now that is the simple way to do it, but enough. Let's do it. Let's say we just need one, so we're going to go, find the bills user, and here he is right here we're going to click this and if we wanted to edit it here, what we could do is click here, locate our test group click it and then click close, and we can see over here on the left. It has updated to say that it has done this.

A

This is easier for one or two users, but when you're doing a mass update, the group editor is obviously the quicker way to go. That's all there is to managing the users in a group. I hope you found this educational and I look forward to seeing the next video.