Greetings all my name is jason carr, I'm support operations manager here at kit lab and today we're going to cover creating a group in the zendesk device. So let me share my screen and we will get started so the first thing you're going to do is access the admin panel. That's by clicking the gear icon on the left side here and then under the manage section, you're going to click people and then up at the top right. Here you have this add user group organization role.

What we're going to do is just click group and from here we can enter the name so test screw. There's the make default option, but we don't use that normally um add a description. So we're testing and we'd add some agents to the group. So I'm just going to click like the top three here at the very bottom you'll have this black button that says create group.

So we click that and our group is created. If we scroll down. This is alphabetical. So there's our test group at the bottom. That's all there really is to creating a group. It's a pretty straightforward and simplified.

If you have any questions, always feel free to reach out to support ops or support ops manager, we're always willing to help. I hope you found this education. I look forward to seeing you in the next video.