GitLab Support Operations, 4 Aug 2021

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From YouTube: Support Ops - Zendesk - Deactivating Automations

Description

Jason Colyer, Support Operations Manager, takes us through deactivating an Zendesk automation using the UI.

A

Hey y'all, my name is jason, I'm the support operations manager here at get lab, and today we're going to go through deactivating, an automation in this desk ui. So let's share my screen and uh get on with it. So uh here you've got your.

A

You know agent, dashboard, which you'll often see when you first log in we're going to need to go to the admin dashboard by clicking little gear, icon, scroll down here to business rules and click automations from here we're going to locate the trigger the automation that we want to disable and there's actually two ways so I'll.

A

Take you through both of them we're going to disable this notifications json ticket open longer than 72 hours, and to do this first we're going to do the the quicker method, in my opinion, hover over it, go over to these three vertical dots, click this and then select deactivate from the menu and then click the black deactivate button.

A

With that we'll get a little notification, you can see it's not here. If we go to inactive, we can see it's down here towards the bottom. So, for sake of showing the other method, I'm going to go ahead and reactivate this.

A

The other method is to go into the automation editor by clicking on the title and then towards the bottom. Here, where this drop down is we're going to instead click this and go to deactivate and then we'll submit using the button, it's going to give us a little js pop-up that says: hey. Are you sure we are in this case with that little notification, saying it's deactivated, active scroll down and see sure enough there it is, it is deactivated.

A

That's all there is to deactivating automation in decent desk ui hope this was entertaining or educational for you, and I look forward to seeing you in the next video.