GitLab UX Scorecard, 13 May 2020

Previous Meeting Next Meeting

⏯

youtube image

►

From YouTube: UX scorecard - Omnibus installation

Description

This is the walkthrough of the experience of GitLab Omnibus installation

Issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/671

Slides: https://docs.google.com/presentation/d/1Kq82Xi5iBOzbgmZ4tZrbibYvVkFQaS6INj2XdrMaFq4/edit#slide=id.g29a70c6c35_0_68

UX scorecard: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/

A

Hi I'm Sandra I'm a product designer for the CEO in the distribution team. Today, I would like to walk you through the UX scorecard work about. Galib only was the installation journey before dive into this task. Our team is currently using the job to be done. Framework and I just presumed that the main target user for this task is Sydney.

A

Who is a system administrator, and this task could be described like this, so when Sydney's installing key lime omnibus, they want to complete it as quickly as possible so that they can start musing and exploring the product.

A

So if you see this mural board, I have tried out the insulation with the Google cloud platform, and also the AWS and I have met all the possible interactions here in this mural.

A

But I was kind of curious like how users are Landel into this insulation. Page I created another board and try to map out pre insulation flow, which includes like how user lend on to the insulation page or maybe the documentation page, make sure you the bigger screen. So this page I mean so most of the user. They start the insulation journey from this website and also some of the user prefer to start from this kit.

A

Laptops landing, page and I also found us some interesting point, of course, like they lend on to this insulation, landing page by the Google search and also from the installation documents, but there was a kind of hidden journey, so if they buy an actual license, they got this confirmation email that they can just access to this installation page and also probably some user. They access to this package is gillip calm and then they select a package as they want. So that was the possibility that I see so so user in London, the installation page.

A

So in summary, there are three possible entry points. The one is the landing page of the installation. This and the other thing was the documentation website and the third point was to get that trial, which was here and then they hit the start yourself. Manish get that free trial.

A

So I tried to dig in like what is going on this installation landing page, so we actually. This has been updated like for a months thanks to axial and Larissa's, like collaboration, we made some changes already, but at first time I.

A

It was really not easy to find the right method because, like now, this scroll is a bit shorter than before, but at that time was way longer, because we have so many different types of insulation provided here, but some of the things were really outdated, even the version below like 10, which was a bit weird and also this category. Its title was not aligned with my expectation and also users actual expectation. So it was kind of hard to explore the right option and, as you see here, we don't provide any search options.

A

So if I need to find talker, for example, I need to do this like comment a for contour up and find the right keyword, which is not that Pleasant way to find some right information and if I see the topside.

A

So this page looks visually pleasing, but when I just saw here like okay, we have Gila omnibus runner chart so probably I'm presume that the first time user might like okay, what's going on here. But if the first time user want to install gillip, then what could they do? Of course they will see this big search box and I presume that they are going to write something like insulation, so imagine that they type in the insulation and then there are so many different insulation.

A

So it's kind of confusing to choose, which is the right page to choose.

A

So, in summary, browsing Doc's page was not that easy, because the search was a search result was a bit confusing and also how we show the insulation method. Information architecture from the installation attic page and also on the top space were a little bit different and it was not easy to find the insulation menu at that time. But now it's fixed thanks doc. Stills input and I have tried out this only this insulation of Linux Ubuntu, and that was very pretty fast.

A

It took me around seven minutes, which was very fast and make me happy, and in general it was really easy to copy the right comments on the instruction, because it only had like five to four different comments, so it was really funny, but still I think that there are room for improvement for the installation landing, because that was confusing to explore and also the talk site was kind of hard clusion I scored based upon are creating rubric system as see and which was because the first rated level might be at the medium because it has some unnecessary steps, I'm, not meaning about just downloading and installing the package itself I'm just talking about there could be some room for improvement for the landing pages of installation and also the docs website.

A

So thank you for listening. If you are more interested in to contribute your idea or share your thought, please feel free to email me or ping me on gitlab I, put two links like the first one is the documentation improvement for installation, epic, and the second thing is about redesigning the landing pages. Thank you very much.