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GitLab / UX Scorecard

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GitLab / UX Scorecard

These are all the meetings we have in "UX Scorecard" (part of the organization "GitLab"). Click into individual meeting pages to watch the recording and search or read the transcript.

21 Sep 2023
Pedro Moreira da Silva, Staff Product Designer, walks through a heuristic evaluation of the UX Scorecard for “Author a pipeline: Look up reference”.

- Issue with links to resources: https://gitlab.com/gitlab-org/gitlab-design/-/issues/2359
- .gitlab-ci.yml keyword reference page: https://docs.gitlab.com/ee/ci/yaml/
  • 1 participant
  • 21 minutes
pipelines
troubleshooting
debugging
ci
tool
documentation
configuring
gitlab
job
scenarios
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11 Apr 2023
https://gitlab.com/gitlab-org/gitlab-design/-/issues/2280

Dan Mizzi-Harris Product Designer, Manage: Foundations
  • 1 participant
  • 12 minutes
docs
recommending
heuristic
guidelines
research
useful
users
usability
testing
query
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30 Jan 2023
See related issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/2160
  • 1 participant
  • 9 minutes
subscriptions
subscription
gitlab
github
git
renewing
account
activation
upgrade
inbox
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10 Jan 2023
No description provided.
  • 1 participant
  • 6 minutes
storage
utilization
problems
megabytes
container
users
sorting
large
thinking
gitlab
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28 Sep 2022
No description provided.
  • 1 participant
  • 14 minutes
gitlab
registering
git
account
onboarding
salesforce
subscription
preferences
google
ui
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27 Sep 2022
Scorecard https://gitlab.com/gitlab-org/gitlab-design/-/issues/2103
  • 1 participant
  • 7 minutes
subscriptions
subscription
billing
paying
account
preferences
users
plan
checkout
gitlab
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23 Aug 2022
https://gitlab.com/gitlab-org/gitlab-design/-/issues/2078
  • 1 participant
  • 19 minutes
removing
removal
users
managed
policies
manually
sso
account
enterprise
gitlab
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12 Feb 2022
Gina Doyle (Product Designer: Pipeline Insights & Runner) summarizes the UX scorecard evaluation for Review Apps, a GitLab feature within the Pipeline Insights group.

Referenced links/issues:
- Review apps documentation: https://docs.gitlab.com/ee/ci/review_apps/
- UX scorecard process at GitLab: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#intro-and-goal
- Review apps to Lovable epic: https://gitlab.com/groups/gitlab-org/-/epics/7313
- Scorecard issue: https://gitlab.com/gitlab-org/gitlab/-/issues/352789
- Recommendations issue: https://gitlab.com/gitlab-org/gitlab/-/issues/352790
  • 1 participant
  • 10 minutes
reviewing
ux
usability
testing
scorecard
evaluation
apps
users
process
aspects
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28 Dec 2021
Alexis Ginsberg, product designer in the Plan stage walks through a scorecard that is being worked on with Katie Macoy, product designer in the Package stage. ✨
  • 1 participant
  • 46 minutes
packaging
packages
containers
storage
registry
organized
maintaining
workflow
deleting
plan
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18 Dec 2021
No description provided.
  • 1 participant
  • 15 minutes
iterations
tasks
process
experimenting
evaluate
incrementally
working
planning
project
users
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18 Nov 2021
See related issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/1789#heuristic-buddy-evaluator-dmoraberlin
  • 1 participant
  • 7 minutes
workflow
setup
process
gitlab
administrator
instructions
installation
mbutu
terminal
ssh
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22 Sep 2021
A walkthrough of a UX scorecard conducted for the package group.
View the UX scorecard issue on GitLab: https://gitlab.com/gitlab-org/gitlab/-/issues/340253
  • 1 participant
  • 15 minutes
package
scorecard
scenario
debugging
evaluation
ux
tasks
project
users
onboarding
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18 Sep 2021
UX Scorecard Issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/1692

--------------
  • 2 participants
  • 28 minutes
debugging
project
gitlab
workflow
developer
documentation
bugs
auditing
scorecard
tracking
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13 Sep 2021
Issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/1679
Slide: https://docs.google.com/presentation/d/1e-Swfn97pY1LkvK9FvJPzCdj0U8j3KjKWWqt8pXvnN0/edit?usp=sharing

UX heuristics: https://about.gitlab.com/handbook/engineering/ux/heuristics/#scoring
  • 1 participant
  • 15 minutes
users
workflow
process
project
manager
tool
ui
goal
finding
journey
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13 Sep 2021
Scorecard issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/1676#note_674985741
  • 1 participant
  • 26 minutes
scorecard
users
task
evaluating
project
ux
thinking
planning
managed
walkthrough
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24 Aug 2021
Issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/1666

Slides: https://www.figma.com/file/gVymX9SwTJmscraRxL5sJz/Gina-Runner-FY22-Scorecard-Walkthrough?node-id=105%3A73

Experience map: https://app.mural.co/t/gitlab0631/m/gitlab0631/1629293415498/8b4f7b95d4852709b4b35d884d33b6bc17198c42?sender=u8acaa5f2dd7f92154f687467

UX Scorecard documentation: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/

UX KR documentation: https://about.gitlab.com/handbook/engineering/ux/#okrs
  • 1 participant
  • 17 minutes
evaluations
evaluating
scorecard
process
overseeing
testing
runners
task
performance
usability
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19 Aug 2021
Issue: https://gitlab.com/gitlab-org/gitlab/-/issues/337237

Slides: https://docs.google.com/presentation/d/1jmSpryH9dRbTrGxsd8AeFZy6CLdZ8GZ3MFq_JFTQHDs/edit?usp=sharing

Journey map: https://app.mural.co/t/gitlab2474/m/gitlab2474/1628838224425/7d69f84651be4ef52001d9cea688fc7052f591bf?sender=kcomoli8464

UX Heuristics: https://about.gitlab.com/handbook/engineering/ux/heuristics/
  • 1 participant
  • 24 minutes
maintainers
process
scheduling
task
policies
users
streamlining
escalation
calls
scorecard
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1 Jul 2021
This is the walkthrough of the Signing up for GitLab experience
Issue: https://gitlab.com/gitlab-org/growth/ui-ux/-/issues/85

Slides: https://docs.google.com/presentation/d/1iQwGxX5uLh_v1u59sO69-bnioTImodha3kmR_Zb4CiU/edit?usp=sharing

Journey map: https://app.mural.co/t/gitlab2474/m/gitlab2474/1624265887679/1bbd6feaa66c6fd4a8e96b3207a5895fbda8282e?sender=kcomoli8464
  • 1 participant
  • 25 minutes
git
gitlab
github
onboarding
ux
users
software
scorecard
product
authenticated
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9 Jun 2021
Issue: https://gitlab.com/gitlab-org/growth/product/-/issues/1689
Slide(Internal): https://docs.google.com/presentation/d/1deDCtijZWHP7jSjUjWfI7MGcttImz1hxp02DQPTDkxM/edit?usp=sharing
UX scorecard: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/
  • 1 participant
  • 11 minutes
onboarding
pipeline
process
tasks
ci
user
authoring
editing
experience
scorecard
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23 Oct 2020
Nadia Sotnikova, Product Designer at Verify:Pipeline Authoring walks through the UX scorecard evaluation of the pipeline authoring experience from the novice user perspective.
  • 1 participant
  • 12 minutes
cicd
documentation
navigate
pipelines
project
authoring
editing
novice
gitlab
configuring
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23 Jul 2020
No description provided.
  • 1 participant
  • 14 minutes
admin
licenses
users
managed
account
subscription
login
customers
expired
showing
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10 Jul 2020
Issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/673
Slide(Internal): https://docs.google.com/presentation/d/1EERuPsUdeS3uHJ7pqN3MrMVqnnN8U5H1GQ9y3Chhiog/edit?usp=sharing
UX scorecard: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/
  • 1 participant
  • 8 minutes
version
upgrades
updated
upgraded
patch
guidance
step
fitness
administrator
lab
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26 Jun 2020
Follow our progress here: https://gitlab.com/gitlab-org/gitlab-design/-/issues/924
  • 1 participant
  • 6 minutes
minutes
process
manage
customer
ci
account
subscriptions
milestones
warnings
gitlab
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13 May 2020
This is the walkthrough of the experience of GitLab Omnibus installation

Issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/671

Slides: https://docs.google.com/presentation/d/1Kq82Xi5iBOzbgmZ4tZrbibYvVkFQaS6INj2XdrMaFq4/edit#slide=id.g29a70c6c35_0_68

UX scorecard: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/
  • 1 participant
  • 8 minutes
installation
users
insulation
platform
package
administrator
entry
board
exploring
redesigning
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26 Mar 2020
No description provided.
  • 4 participants
  • 27 minutes
maturity
milestones
improvement
important
revalidating
evaluation
discussion
release
process
management
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16 Mar 2020
The video walkthrough of the current experience for upgrading from one paid plan to a higher one on GitLab.com.

UX scorecard issue: https://gitlab.com/gitlab-org/gitlab-design/-/issues/947
Presentation slides: https://docs.google.com/presentation/d/1oishk3g13zsNkppmdRRHZnX0__KX9M38-F8ZUJrAeuY/edit#slide=id.g75f3c57940_0_34
User journey map on Mural: https://app.mural.co/t/gitlab2474/m/gitlab2474/1583999193086/d0472f41653250020f81edf540c2afc88d2d51bb
Grading rubric: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#grading-rubric
  • 1 participant
  • 14 minutes
workflow
manage
account
process
upgraded
users
staging
authentication
navigate
experience
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13 Mar 2020
No description provided.
  • 1 participant
  • 5 minutes
customer
subscription
checkout
registering
manage
users
installation
confirmation
proceeding
lab
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20 Feb 2020
This is the walkthrough of the experience of installing Geo.

Issue: https://gitlab.com/gitlab-org/gitlab-design/issues/731

Slides: https://docs.google.com/presentation/d/1VHMQCnFldwz1LzuRQoLwSkpNd-BWS5S7yTwusfCLNa8/edit?usp=sharing

UX scorecard: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/
  • 1 participant
  • 9 minutes
gio
installation
geo
configuring
user
gitlab
exploring
administrator
manual
architecture
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7 Feb 2020
This is the walkthrough of the experience of monitoring the replications while using Geo.

Issue: https://gitlab.com/gitlab-org/gitlab-design/issues/772

Slides: https://docs.google.com/presentation/d/1lZ9VKr-svm6pGYVKB9JwPavJ4NWid63XOKPRgoOhmsI/edit?usp=sharing

UX scorecard: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/
  • 1 participant
  • 18 minutes
troubleshooting
geo
monitoring
tasks
configured
repository
nodes
guideline
framer
synced
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5 Feb 2020
Issue: https://gitlab.com/gitlab-org/gitlab-design/issues/531
User journey maps (Mural): https://app.mural.co/t/gitlab2474/m/gitlab2474/1580371439854/de1d2f638437e8cc0337d3b344449b532c8bddf1
Slides: https://docs.google.com/presentation/d/1KMFw3ag6VGxCUiaiyqK4XgBj8rrEmH4DFHdsvWUb2nI/edit?usp=sharing
UX scorecard grading rubric: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#grading-rubric
  • 1 participant
  • 13 minutes
ci
tasks
workflow
minutes
users
process
customers
documenting
scorecard
complexity
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29 Jan 2020
- Rescoring issue: https://gitlab.com/gitlab-org/gitlab-design/issues/516
- Presentation slides: https://docs.google.com/presentation/d/12Ehl-CoelQrYrx-rxgOASENDW7bXJ9X6Snoui91hrtk/edit?usp=sharing
- First scorecard video: https://youtu.be/wCnpEGhS8uk
  • 1 participant
  • 14 minutes
workflow
manage
milestones
responsibilities
evaluations
release
scorecard
documentation
ux
product
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9 Jan 2020
Welcome to this walkthrough of how to fill out the screener template per GitLab's validation workflow: https://about.gitlab.com/handbook/product-development-flow/#validation-phase-2-problem-validation
  • 2 participants
  • 15 minutes
management
qualifying
coordinating
tasks
asks
considered
policy
important
issue
approving
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13 Dec 2019
The video walkthrough of the current experience for upgrading from one paid tier to a higher one.

UX scorecard issue: https://gitlab.com/gitlab-org/growth/product/issues/113

Slides: https://docs.google.com/presentation/d/110mLOUALP4PoX2zgaRKWOQf_f6TrgXzaYFfctCdTfvw/edit?usp=sharing

User journey map in Mural: https://app.mural.co/t/gitlab2474/m/gitlab2474/1575968352869/ec72377974e4edd98799b6f475b24737b1a6fad1

UX scorecard handbook page with the grading rubric: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#grading-rubric
  • 2 participants
  • 17 minutes
upgrading
manage
personas
profile
role
account
workflow
ux
step
git
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15 Nov 2019
This workflow goes over the discovery of when something needs to be reviewed, through labels.
  • 1 participant
  • 4 minutes
merge
label
milestone
process
searches
workflow
filtering
cumbersome
review
lab
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15 Nov 2019
This walkthrough features how to discover merge requests that need review through labels.
  • 1 participant
  • 4 minutes
merge
label
milestone
process
searches
workflow
filtering
improvement
cumbersome
lab
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15 Nov 2019
How could user setup security approval rules.
  • 1 participant
  • 17 minutes
security
approvals
secured
secure
murder
vulnerability
features
gatekeeper
usability
project
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15 Nov 2019
Note: This feature is currently behind a feature flag and will be released to users in 12.5

Walkthrough issue: https://gitlab.com/gitlab-org/gitlab-design/issues/489

Original issue: https://gitlab.com/gitlab-org/gitlab-design/issues/449

Original video walkthrough: https://www.youtube.com/watch?v=XyEf0E1e8ns
  • 1 participant
  • 12 minutes
complexity
epic
scorecard
issue
frustrations
ux
improve
feature
plan
workflow
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7 Nov 2019
Walking through "job to be done" baseline experience: When creating a new account, I want to start a trial, so my team and I can test GitLab.com features.

Links:
UX scorecard: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/
Issue: https://gitlab.com/gitlab-org/growth/product/issues/166
Previous initiative: https://gitlab.com/gitlab-org/ux-research/issues/285
  • 1 participant
  • 12 minutes
downloading
installing
subscription
onboarding
lab
users
cisco
cloud
getting
sass
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7 Nov 2019
Issue: https://gitlab.com/gitlab-org/growth/product/issues/170
User journey: https://app.mural.co/t/gitlab2474/m/gitlab2474/1572338087202/252b562c2e5e2de2e634109718b055416a967ee0
Grading rubric for UX scorecards: https://about.gitlab.com/handbook/engineering/ux/ux-scorecards/#grading-rubric
  • 2 participants
  • 11 minutes
onboarding
reviewing
users
workflow
testing
experience
gitlab
guidance
scorecard
getting
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24 Sep 2019
Stage: Fulfillment

Experience: Purchasing a GitLab.com subscription
  • 1 participant
  • 13 minutes
manage
customers
lab
upgrade
subscriptions
com
test3
proceed
currently
lancome
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31 Jul 2019
Walking through "job to be done" baseline experience: When tracking important deliverables in my project, I want to easily create and manage release entries in GitLab, so I can provide a packaged software, notes, and files for people to use.

Links
- Baseline Initiative: https://about.gitlab.com/handbook/engineering/ux/experience-baseline-recommendations/
- Release EBR Epic: https://gitlab.com/groups/gitlab-org/-/epics/1326
- Issue: https://gitlab.com/gitlab-org/gitlab-design/issues/431
  • 1 participant
  • 18 minutes
documenting
releases
workflow
process
project
software
disclosure
experience
lab
screen
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31 Jul 2019
Taurie reviews the flow of adding an EKS Cluster to GitLab. Contribute to improving this overall flow by visiting https://gitlab.com/groups/gitlab-org/-/epics/1382.
  • 1 participant
  • 39 minutes
provisioning
tasks
cluster
configured
process
configure
kubernetes
prerequisites
devops
aws
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11 Jul 2019
Marcel reviews the flow for creating merge requests and highlights obstacles that got surfaced during quick usability tests. More about this initiative at https://about.gitlab.com/handbook/engineering/ux/experience-baseline-recommendations/
  • 1 participant
  • 32 minutes
tasks
editing
process
project
commit
ui
user
log
experience
request
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6 Jul 2019
Walkthrough of a Secure feature: license management, which is included in our Ultimate tier. It’s important to note that this feature is at a very early stage and is currently considered as an MVP. There are a lot of upcoming improvements so this video will quickly get outdated.

This is part of the GitLab Design team’s Baseline-Experience initiative, where we audit our existing core features quarterly and propose improvement recommendations.

Experience Baseline Documentation: https://about.gitlab.com/handbook/engineering/ux/experience-baseline-recommendations/
Related issues:
https://gitlab.com/gitlab-org/gitlab-design/issues/402
https://gitlab.com/gitlab-org/gitlab-design/issues/478
Secure UX: https://about.gitlab.com/handbook/engineering/ux/stage-group-ux-strategy/secure/
  • 1 participant
  • 13 minutes
licenses
maintainer
security
tasks
manage
licence
auditing
approvals
license
gate
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5 Jul 2019
No description provided.
  • 5 participants
  • 20 minutes
ux
exciting
users
thanks
having
introductions
researchers
think
marketing
ahead
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26 Jun 2019
Matej reviews the flow for registering and signing up on GitLab.com and grades the experience. More about this initiative at https://gitlab.com/groups/gitlab-org/-/epics/1454
  • 1 participant
  • 4 minutes
registering
registration
user
gitlab
signing
manage
workflow
notification
password
email
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24 May 2019
Andy Volpe shares new Secure designs for inline vulnerability management. Link to previous iteration: https://gitlab.com/gitlab-org/gitlab-ee/issues/8426#note_172752482
  • 8 participants
  • 34 minutes
vulnerability
gitlab
dashboard
discussed
patch
aware
security
alerts
ecb
vulnerabilities
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