►
From YouTube: UX Scorecard: Buy CI Minutes - Revisited
Description
Follow our progress here: https://gitlab.com/gitlab-org/gitlab-design/-/issues/924
A
Hello,
my
name
is
Matteo
lutein
I'm,
asking
a
product
designer
for
growth
here
at
gitlab
and
today
I'm
revisiting
the
experience
of
buying
a
Don,
CI
or
5-10
minutes.
So
a
couple
of
milestones
ago,
we
decided
this
was
one
of
the
flows
that
we
wanted
to
evaluate
and
establish
a
baseline
experience
and
graded,
and
this
is
the
persona
and
the
job
to
be
done
that
we
came
up
with
back
then.
So
this
is
an
experience.
A
Mostly
engineering
managers
and
development
leads
would
go
through,
and
job
to
be
done
is
when
I
realize
that
we're
running
out
of
CI
minutes
I
want
to
quickly
and
easily
buy
more
so
that
our
team
can
continue
building
and
delivering
software
uninterrupted,
and
these
were
the
problems
that
we
identified
back
then
so
I
disjointed
experience
unnecessary
steps
in
addict,
inadequate
warnings
and
also
authentication
problems,
and
if
I
just
go
and
walkthrough.
As
the
experience
is
like
today,
we
made
some
changes
in
the
past
couple
of
milestones,
and
this
is
one
of
them.
A
We
updated
these
banner
warnings
as
we
call
them.
They
give
more
context
now.
They
explain
that
this
particular
group
is
slowly
running
out
of
pipeline
minutes.
It
gives
a
warning
that
this
40%
remaining
or
yes
there's
another
one.
That's
follows
this
one,
it's
at
5%
or
less,
and
we
also
added
these
by
more
by
10
minutes
inside
these
better
warnings,
and
if
a
user
clicks
on
it,
they
are
redirected
to
the
customer
portal
they
need
to
sign
in.
So
this
is
where
I
was
when
I
was
reviewing
this
process,
this
flow
the
last
time.
A
This
is
where
I
had
a
lot
of
problems
with
authentication,
but
at
the
moment
it
seems
to
be
working.
Fine,
so
I
sided
with
my
calm
account.
It
basically
took
me
just
one
click
and
I
landed
here,
so
this
was
a
bit
unexpected.
This
is
not
what
we
wanted,
how
we
wanted.
This
experience
to
be,
and
one
of
our
improvements
was
to
link
directly
into
the
purchase
flow,
and
this
is
the
manage
purchases
page.
This
is
where
I
could
see.
As
a
user.
A
A
Wait
why
that's
not
the
case.
So
if
I
just
go
quickly
again
to
this
as
I
click
here,
this
screen
should
have
been
completely
skipped
and
clicking
there.
It
should
sign
in
and
go
directly
into
the
purchase
flow,
so
this
is
also
not
happening,
so
maybe
we'll
add
more
improvements
to
this
floaters
disap
goal
of
knowing
this
whole
process
into
the
app
or
github.com
itself,
so
outside
of
this
separate
customer
portal,
which
would
completely
eliminate
the
need
for
signing
in
into
a
different
platform.
A
It
still
feels
like
a
disjointed
experience
because
of
the
separate
platforms
that
need
to
communicate
with
each
other,
and
there
are
still
still
unnecessary
steps
for
such
a
basic
process
to
complete
so
I'm
keeping
the
grade
at
C,
because
it's
it's
average
complexity.
Frustration
could
be
still
so
present
in
this
process.
A
A
So
we'll
need
to
look
closely
into
this
and
decide
what
the
next
step
should
be.
You
can
follow
the
what
what
will
decide
on
you
can
follow
all
this
or
process
in
in
the
issue
that
I'll
link
in
the
description
of
this
video,
and
that's
it
for
revisiting
this
experience
of
buying
pipeline
minutes.
Thanks
for
watching.