GitLab UX Team, 9 Jan 2020

Previous Meeting Next Meeting

⏯

youtube image

►

From YouTube: UX Research Screener Template Walkthrough

Description

Welcome to this walkthrough of how to fill out the screener template per GitLab's validation workflow: https://about.gitlab.com/handbook/product-development-flow/#validation-phase-2-problem-validation

A

So this is supposed to be like a template, so if you want to make a copy of this and then we can do what we want with it, okay.

B

So we're gonna go ahead and name this screener template.

A

Everybody's watching your type right now so the first two questions are really standard. It's just getting people's agreement, so we can record them and share it with people like a lab. So we need to keep those two in there. It doesn't disqualify them if they say no it just it's just for you and Emily when she recruits to know.

A

If we want to talk to that person, we can't record it and then the next question is just a list of job titles and it's usually that they can check as many as apply to them, because some people do more than one thing it doesn't terminate anybody at this point, question four could terminate somebody if you wanted it to and usually I rely on question for a lot more than I rely on question three to figure out who I want to talk to, because this one asks what tasks are they responsible for on a regular basis?

A

So this is also the question where people tend to add stuff, especially that is specific to their project, so read through the list and see if there's something that we should add in here. That's specific to the release management. We just add it anywhere. You want, because we can randomize it in Qualtrics.

B

So I think from my view, I would want to know if they are approving.

B

Merger requests and contents in a release, which is a little bit different than decide what is ready to be released and then the other component is.

B

Nice create policy for releasing co2 reduction. Oh okay,.

A

I think that's it excellent. So what we'll do is when I create it in Qualtrics, we'll make sure that those two things are something that somebody has to choose in order to move forward. Yeah.

B

I think I would be good with if this is a part of the job function. Okay, so should I, add asterisks, show all the areas and I feel like would make sense. Yeah. That's.

A

A good idea and then I know what I'll know what that's about.

B

A

Do you have access to call tricks yet I do.

B

Not I think I I, don't know if I I think I've submitted back in my onboarding ticket. That I was supposed to get quadric access. Okay, but I might just submit another request for that. Yeah.

A

And I know Sarah was saying, put her in it: Sarah Jones, so I think she's, the one who might be going in and giving people access or maybe she's the one who's driving IT to give him to you, but yeah put her in there and then she can make sure you get it.

A

Yep she's a UX research manager.

B

And then I am interested in like the see-through F, okay, but I, don't know if you ever usually deny people we.

A

Don't, but what we can do is Emily can send it out.

A

Well, I, don't know if we capture that information in our database right now, but what she can do is she can filter for what we get back and not even bother you with people who are a and B yeah.

A

A

And we can take out six if it doesn't matter. You know we don't have to keep any of these in here.

B

This might be interesting to understand how many people are signed to a company for this function based on their size, so I think it's relevant. Okay,.

A

And you were mentioned, you mentioned I, think you mentioned some industries that you were looking for. So anything.

B

Regulated? Which might never be insurance.

B

Banking, a little can be considered different. We.

A

Can we can mark, we can put both of them in there and then let them self select. Okay,.

B

We have government in there already.

A

And so for number eight, sometimes we ask is sometimes we don't doesn't matter. Cuz, eight, nine and ten kind of go in eleven. Go together. It's up to you. If you care.

B

A

Are you looking for any specific types of gitlab customers? No.

B

I mean calm is always like from my preference. I would like to look at sass, but I. Understand self-managed is a huge part of is missed you. So that's really important. Okay, so I'm good with good with that yeah.

A

All right, so what other questions should we ask here that you would want to know in order to say this is a person I want to talk to.

B

Can we do kind of like value statements.

A

Sure yeah go ahead and write it, and then we can figure out how we want to okay present it I'm.

B

Interested in learning from enterprise customers, how important.

B

Like approving manually, approving releases or promotions to production,.

B

Another kind of qualifying and in the value here would be for people who are very committed to it or its semi important I'd like to talk to them to make sure that we're able to support their needs. An important.

A

Meaning it's an essential function of my job or.

B

A

B

Or it's essentially important to my organization: ok,.

B

B

Coordinate like the person would coordinate releases across many groups and projects.

B

This would be like a normal or.

A

Like how often are you looking for, like a frequency, okay, yep.

B

And then the last one would be just whether or not they use get lab environments and.

B

It wouldn't necessarily exclude them, but talking to people who use our environments- and then it's super important to manually, improve releases would give us insight into how they're doing that within at lab. Whereas if they're not using it a lot of environments, but it's very important to orchestrate releases across many groups or approve releases, then they would be the use case that we're trying to resolve gotcha.

A

Okay, that makes sense so then, okay, so if you share this with me, then I can get in here and I. Can you can see how I'm gonna change that.

B

Make that, like you know, make sense totally.

A

What makes sense is the sponsor of a question yet. Oh.

A

Good all right, I.

B

Think that 14 questions is more than enough. Oh yeah, it's my perspective. I wouldn't ya need eight more so.

A

I'm gonna change, my only approving releases or from our promotions to production is very important. It is so I am gonna use certain language down. There is an essential part of my job and important to my company, and so what I'm gonna do is that's like a Likert question, so it's like um I agree completely I somewhat, which serves like a stamp no.

B

You could do like I yam will come in.

B

A

So then, now we have answers that we can compare across people and we've defined what important means to us and what they want them to tell us. So alright and I'm gonna do this. So when we talk about frequency, we want to give people a time frame to think of it in so. In the last week, in the last 30 days, yeah.

B

I would probably do multiple times a week once a week multiple times a month less than a month.

A

So I'll gonna even go more specific than that. How often have you coordinated.

A

Across multiple groups, yeah projects did you do so it would be. I have not yeah.

B

And it haven't been that I really want to know why, especially if they are using gay lab.

A

Okay and if they do answer that, that might be something that you recruit and aunt talked to them about it, because if we ask that in the screener it's gonna be an open text day.

B

A

People just don't like to answer that. Was he one to I, don't know what do you think the frequency went to 5 times 6 to 25 times more than 26 times? I have no idea how long how often they should be doing this in a month. So.

B

It would be I, don't know, I, don't know, that's kind of why I'm asking a question I'm not sure like if we were to say that the ideal is for people to be released into production whenever they want at well from an engineer's perspective and how are people coordinating those releases to production if developers are allowed to release that? Well, so it clearly could be multiple times a day or less than that. So I think what you have here makes sense. Okay,.

A

Alright, and so.

B

um I may make the window a little bit smaller from yeah if I Mustangs, okay, so like what if I is perfect but like the next one after that, maybe do like six to ten times and then eleven five does that make sense.

A

Oh totally yeah yeah, that's what I was looking for you to help me understand if I went too far with okay cool, so so what this does is it gives them a time frame thirty days, don't think of anything more than that and then a specific amount of times that they can tell us what they've done instead of saying frequently, because frequently to you is going to mean something different to somebody else, so you always want to kind of give them some number to report on and again self reporting.

A

But we've got a better chance of getting a better understanding what they've been up to if we give them more specific options, and then this question is just um have you used get lab environment? Is there like a time frame like in the last I mean.

B

I really really know, are you using okay, but have you used it? We could we could yeah.

A

We can totally ask them this and what I'll say and will do is I. Guess no I'm, not sure and not right now, but I have in the past, and so that kind of captures that piece cool all right, excellent.

B

Yeah as far as next steps, now that we've completed the the step of getting together with the UX researcher to understand the screener. Now it will post this back to call tricks and get it in there.

A

Yes, what I'll do is I'll go in Qualtrics and I'll set this up. Probably I can probably do it before my next meeting at one o'clock and then I'll share the link. I'll share it with him Lee so she'll have it. I'll also share this in the issue with her too so she'll know where it came from yeah.

B

I'll go ahead and post this to the issue to see your product and then exactly. You could just focus on the survey creation, okay,.

A

And so I'll do that and then in Qualtrics I just have to share the survey with Emily, so she has access to it and then she can start recruiting for you using this. This screener so yeah. Thank.

B

You so much Laurie I'll go in here and welcome about the share and stop the recording.