►
Description
No description was provided for this meeting.
If this is YOUR meeting, an easy way to fix this is to add a description to your video, wherever mtngs.io found it (probably YouTube).
A
Hi
good
morning,
everyone
thank
you
for
joining
us
at
today's
committee
meeting.
I'd
like
to
extend
a
special
welcome
to
linda
wilde,
who's,
our
new
independent
member
and
I'd
also
like
to
highlight
that
we're
planning
to
schedule
breakouts
item
10,
because
it
could
be
a
relatively
long
meeting
today.
A
I
think
it'd
be
helpful
if
we
just
started
with
some
introductions
and
to
try
and
make
that
work
I'll
ask
people
to
introduce
themselves
as
you
come
up
on
my
screen.
So
I
have
no
idea
how
that's
decided
to
where
on
my
screen-
and
the
other
thing
is
just
usual
online
meeting
etiquette.
If
that's
okay,
so
please
meet
yourself
unless
you're
talking.
Please
raise
your
hand
with
your
actions
button
at
the
bottom.
If
you
want
want
to
speak-
and
that's
that's
about
everything
so,
firstly,
starting
with
councillor
harrison.
A
A
A
Morning
john
grave.
A
H
No,
I
I
have
had
a
message
from
rebecca
saying
that
she's
having
troubles
with
her
microphone,
so
she
will
doubtless
be
the
headset.
I
A
H
A
Yes,
that's
right,
hopefully,
you'll
be
formally
appointed
on
the
24th
full
council,
lee
hemsworth.
A
Great
thank
you.
Hopefully
I
haven't
missed
anyone
good
okay,
let's,
let's
move
on
with
the
agenda,
if
that's
okay,
so
item
one
john.
B
Agenda
item
one
chair
appeals
against
refusal,
inspector
of
documents.
There
are
no
items
we
need
to.
We've
received
no
requests
for
the
inspection
of
documents
under
item
two
exempt
information.
B
B
No
passing
on
moving
on
to
agenda
item?
Five?
Apologies
for
absence;
no
apologies
for
absence.
We've
got
a
full
house
chair.
Thank
you.
A
B
A
E
A
E
Please
do
it
it's
a
tiny
point
chair,
but
I
want
to
make
it
it's
on
item
59,
which
is
the
top
of
which
I
raised
about
green
space.
The
minute
says:
development
on
green
space.
Well,
what
I
was
looking
at
was
the
green
space
requirements
being
met
in
the
inner
city.
Quite
often,
there
is
no
green
space
and
you've
got
to
make
the
best
of
a
bad
job.
As
you
well
know,
and
it's
saying
it's
on
green
space
ties
you
down
needlessly.
E
The
problem
is
you've
got
a
site
which
would
normally
require
green
space
allocation
be
made
and
it
isn't
made
because
there
isn't
any
and
no
sort
of
mitigation
put
in
place.
We
just
sort
of
write
it
off
and
it
can
result
in
a
massive
cumulative
effect
that
members
probably
weren't
intending
when
they
made
what
they
thought
was
a
one-off
exception,
and
it's
the
word
on
which
I'm
struggling
with.
A
A
Now,
okay!
So,
let's
move
on
to
mexican
kate,
can
you
do
your
bit
first.
H
Yes,
so
item
59
moving
smoothly
from
councillor
reeling
with
mention
a
letter
went
from
the
yourself
as
chair
of
committee
to
councillor
trustwell
as
chair
of
the
relevant
scrutiny
board
on
the
17th
december,
and
I
believe
actions
are
in
hand
to
consider
that
referral
and
just
while
we're
on
planning
matters.
B
H
That
it's
been
drafted
and
is
being
shared
with
the
corporate
leadership
team
to
raise
their
awareness
and
will
be
shared
with
the
committee
in
due
course
item
60
business
continuity.
There
was
a
note
circulated
to
all
members
on
the
4th
of
january
in
relation
to
the
decision
making
and
governance
around
zoom
and
teams
and
the
sample
business
continuity
plan
was
circulated
on
the
15th
of
december
last
year.
H
In
relation
to
the
internal
audit
matter.
The
flood
alleviation
review
report
was
circulated
on
the
5th
of
january,
not
for
sharing
in
the
public
domain
and
was
shared
with
the
relevant
scrutiny
board
as
well.
The
team
are
working
on
a
fraud
workshop
and
looking
to
identify
a
suitable
date,
which
is
likely
to
be
when
we've
reached
the
end
of
homeschooling,
because
I
think
that
is
having
serious
impediments
for
for
members
as
well
as
officers
in
delivering
that,
and
the
internal
audit
plan
for
2122
remains
in
development.
H
H
The
span
data
was
circulated
on
the
25th
of
january
for
those
indicators
on
smoking
and
life
expectancy
that
members
requested
and
finally,
in
relation
to
the
psn
minute
item
63.
The
action
plan
was
shared
with
the
chair
on
7th
january
and
the
cabinet
office
correspondents
circulated
on
the
21st
of
january
for
all
members.
A
Thank
you
very
much,
kate
canceling,
with.
E
Yeah
I
I
wish
I
was
more
dexterous
at
clicking
on
mute
and
things
like
that.
It's
a
struggle-
sometimes
yes,
it's
a
nice
minute,
61
her
chair
on
page
12
and
there's
about
the
technical
specifications
of
student
alleviation
schemes
and
other
similar
large
schemes,
where
it's
actually
very,
very
difficult
for
anybody
to
know
what
the
best
technical
spec
is
and
and
not
trying
to
be
smart
about
this,
I'm
struggling
as
well,
but
we
do
need
to
have,
I
think,
some
mechanism
for
reviewing
technical
aspects
of
schemes.
E
Obviously
I'm
very
preoccupied
with
the
federal
aviation
scheme,
because
it's
in
my
ward
and
earliest
flood,
but
it
flooded
last
night.
In
fact,
on
a
small
scale.
It
was
the
only
bit
of
leads,
I
think,
to
actually
get
a
bit
of
flooding
harmless,
but
nevertheless,
so
a
warning.
E
The
question
which
I
still
want
to
ask
and
be
satisfied
about
is
whether
the
scheme
we're
putting
in
has
enough
storage
capacity
when
it
was
first
mooted.
They
had
about
three
times
as
much
as
it's
got
now
and
that
was
deleted
because
we
thought
we
could
manage
without
I'm
not
convinced
we
can
manage
without,
and
I
worry
about
whose
job
it
is
to
look
at
issues
like.
Is
there
enough
storage
capacity
being
built
and
who
can
answer
that
question
and
how
we
take
a
decision
about
it?
E
A
H
A
E
Exactly
so
chair,
I
think
you
you
hit
the
nail
on
the
head
there,
whose
job
it
is
to
take
the
decision.
Yeah.
A
Yeah
great
councillor,
sorry
trustworth.
G
Yeah,
thank
you
chair
just
just
following
on
from
that,
then
I
wanted
to
go
back
to
minute
59.
as
the
minute
quite
rightly
reports
at
61.
It's
the
scrutiny
board
that
I
chair,
that
has
an
annual
corporate
responsibility
for
looking
at
the
flood
risk
management
plan
and
I'd
be
quite
happy
for
a
note
to
come
to
me
and
becky
atherton
who
services
the
committee
to
flag
this
up
as
something
we
might
look
at.
G
When
we
again,
I
think
I
think
we
looked
at
it
last
cycle
actually,
but
when
we
come
again
to
look
at
it
on
the
on
the
issue
of
minute
59.
G
I'd
just
like
to
underline
the
fact
that
the
referral
was
purely
about
the
way
we
deal
with
green
space
and
the
preservation
and
the
funding
of
green
space
and
not
a
root
and
branch
review
of
the
council's
decision-making
processes
and
and
how
we
we
deal
with
with
any
failures
to
to
implement
that,
because
we
would
at
scrutiny,
get
into
a
really
wide-ranging
debate
where
members
would
just
rehearse
all
their
concerns
about
the
perceived
shortcomings
of
the
planning
process.
So
you've
been
invited
john's
been
invited.
G
A
Thank
you,
councillor,
trustwell,
good,
okay.
So,
let's,
unless
there's
anyone
else,
I
can't
see
anyone
else
indicating
to
speak.
So,
let's
move
on
to
item
eight.
If
that's
okay,
I
think
that's
over
to
lee
lee.
You
can
assume
that
we've
read
the
report,
so
please
only
highlight
key
key
points.
Thank
you.
Thanks.
L
Jen
morning,
everyone
again
so
this
is
obviously
the
regular
report,
an
annual
report
around
customer
contact
and
satisfaction,
and
so
it
slightly
different
format
to
previous
years,
but
all
the
relevant
information
and
that
we've
provided
before
is
included.
So
it
provides
an
overview
of
customer
contact
and
complaints
received
into
the
council
and
we've
covered.
L
It
covers
issues
around
the
sort
of
governance
and
communication
and
current
performance
in
terms
of
both
the
figures
where
we
are
with
performance
and
the
monitoring
of
performance
and
obviously,
we've
included
some
information
on
the
impact
of
covid
and
what's
that's
meant
in
in
the
past
and
10
months
or
since
the
last
report,
in
terms
of
some
of
the
key
just
some
of
the
key
issues
from
a
phone
telephone
perspective,
the
phone
contact
increased
by
eight
and
a
half
percent
in
in
from
last
year-
and
this
is
despite
a
number
of
services
in
the
contact
center
closing
for
a
period.
L
So
we
found
the
demand
changed.
Obviously,
we've
got
a
lot
of
calls
around
local
welfare
support
and
council
tax
and
benefits
with
the
principal
areas
where
we've
seen
a
significant
increase
in
contact.
We
also
clearly
set
up
the
covid
helpline
as
well,
which
got
a
significant
number
of
calls,
whilst
that
was
whilst
that
was
them
open
and
operated.
So
an
eight
and
a
half
percent
increase
in
calls.
L
We
one
of
the
successful
issues
we
saw
in
a
ban,
a
reduction
in
the
percentage
of
abandoned
calls
by
45,
which
is
a
significant
improvement
on
previous
year
and
obviously
was
an
issue
that
we
raised
last
year.
Around
average
wait
times
they
reduced
on
average
by
45
as
well.
So
we
saw
the
impact
of
additional
resources
that
went
in
18
months
ago
on
that
the
one
area
where
we
continue
to
struggle
in
terms
of
wait
times
is
council
tax
and
benefits,
and
that's,
although
that
has
improved
significantly.
L
It's
still.
I
think
the
average
is
about
an
11
minute
or
14
minute,
wait
which
isn't
isn't
great,
but
it's
a
measure
of
the
demand
and
issues
like
we've
lost
staff
off
that
line
and
trade
takes
six
months
to
train
cso
on
that
line
and
we've
we've
so
we're
bringing
in
new
staff
to
address
that
just
in
terms
of
some
of
the
other
areas.
L
Obviously,
you
wouldn't
be
surprised
to
know:
there's
been
an
increase
in
web
usage,
so
20
increase
in
unique
visits
to
the
website
and
a
47
increase
in
self-service
transactions,
so
that
wouldn't
be
a
surprise
face
to
face.
There
was
a
significant
change
because
obviously
the
community
hubs
and
libraries
were
closed
for
part
of
the
year,
so
staff
who
used
to
work
within
hubs
and
libraries
did
a
number
of
things
during
lockdowns
they
staffed
the
covid
helpline.
L
L
There
were
two
areas
of
focus
for
us
this
year,
which,
unfortunately,
due
to
covered,
we
haven't
been
able
to
progress,
but
we'll
pick
them
up
and
they're
around
member
if
the
integration
of
member
complaints
and
customer
satisfaction
but
we'll
they're
on
our
action
plan
for
the
coming
year,
just
in
terms
of
covid,
some
of
the
learning
we've
taken
from
from
that
and
we
were
able
to.
L
I
should
have
said
sorry
on
face
to
face,
even
though
the
hubs
were
shut,
we
were
able
to
provide
phone
appointments,
so
I
think
we
provided
over
with
today
we
provided
over
twenty
000
phone
appointments,
and
so
that's
where
people
ring
the
golden
number
and
we
set
up
an
appointment
and
a
face-to-face
cso
rings
them
back
and
does
a
telephone
appointment
over
the
line.
So
we're
likely
to
continue
to
look
at
that
as
an
option
going
forward
anyway.
L
Obviously,
working
from
home
overnight,
the
contact
center
went,
we
had
90
on
the
first
day,
lockdown
we
had
95
of
the
contact
center
working
from
home,
which
was
a
significant
success
and
enabled
us
to
carry
on
largely
and
unhindered
in
that
sense,
so
that
was
a
that
was
a
big
success
and
clearly
that's
an
area
that
we're
going
to
continue
to
focus
on
and
the
other
areas
were.
We
found
certainly
non-priority
lines
that
we
were
able
to
shut
down.
L
We
found
that
most
people
were
able
to
transact
on
those
with
those
online,
so
that
is
an
area
that
we
are
continuing
to
to
look
at
in
terms
of
how
we
how
we
carry
that
on
going
forward.
L
I
think
the
big
change
to
come
in
is
the
organizational
change
that's
been
planned,
so
that'll
see
the
contact
center
in
the
digital
access
team
of
the
team
that
manages
the
website
move
into
resources
along
with
customer
relations.
L
Face-To-Face
will
stay
within
the
new
community's
housing
and
environment
directorate,
so
that'll
be,
and
that's
a
change
in
terms
of
how
things
are
done
currently
and
probably
want
to
pick
up
in
terms
of
potential
impact
next
year.
L
When
we
do
this
report
and
again
I
mean
clearly
of
in
terms
of
management
and
governance,
and
things
like
that,
even
though
it
will
be
split
across
two
separate
directorates,
we
will
continue
to
work
together
and
you
know
that
that
won't
be
broken
in
that
sense,
but
it's
one
just
to
to
manage
and
and
to
monitor
in
terms
of
how
things
go.
So,
in
summary,
I
mean
a
very
different
year,
as
you
can
imagine
very
difficult
in
circumstances.
L
What
you
know,
despite
things
closing
and
phone
lines,
closing
we
have
seen
an
increase
in
demand
and
that's
been
largely
met
and
we've
seen
improvements
in
a
number
of
areas
and
still
lots
to
do.
But
I
think
the
arrangements
given
where
we
are
are
in
a
good
place
and
and
something
that
we
can
definitely
continue
to
build
on.
B
Thanks
jeff,
thank
you
just
on
the
looking
ahead
and
some
phone
lines
remaining
closed,
such
as
the
waste
and
and
things
like
that
and
honey
wets.
Does
that
mean
those
services
are
online
only
for
a
minute
and
what
about
that's?
A
digital
divide?
That's
increasingly
been
found
in
the
past,
10
or
11
months,
which
we
knew
about
before
that.
Is
there
an
alternative
way
apart
from
from
online
for
some
waste
and
highways
complaints
or
comments.
L
Yeah,
I
mean,
I
suppose,
that's
one
of
the
areas.
There
is
an
alternative.
You
can
still
ring
and
it'll.
You
will
get
support
in
that
sense,
but
it's
one
of
those
areas
that
we
found.
Obviously
through
lockdown,
the
vast
majority
of
contact
was
coming
through
the
website
and
what
we
know
from
previously
when
people
ring
us
the
vast
majority,
even
though
people
ring
us
they
are
able
to
do
it
online.
L
They
they're
actually
ringing
us
from
they've.
Obviously
gone
they've
gone
on
the
website
first
and
have
and
have
run
us.
They
just
want
us
to
fill
the
form
in.
So
that's
an
area
that
we
do
and
obviously
it's
an
area
that
we
can
make
savings
from
and
the
digital
divide.
Obviously
that's
a
key
area
for
us
and
we
continue
to
do
a
lot
of
work
in
the
city
around
that.
L
So
that's
why
certainly
the
second
lockdown
and
this
lockdown
as
well
access
to
public
and
access
pcs
is
one
of
the
government's
criteria
to
enable
us
to
open
so
we've
hubs
and
libraries
are
open
and
but
they're
only
open
for
click
and
collect
and
access
to
public
access,
pcs,
but
the
digital
inclusion
work
is
something
that's
a
big
focus
for
for
us
moving
forward
and
building
on
the
great
work
that's
already
being
done
in
the
city
around
100,
digital
and
things
like
that.
But
you
could
people
can
still
ring.
D
Sorry,
sorry,
I
I
was
about
fourth
in
line,
so
thank
you
for
bumping
me
up
the
list
yeah.
First
of
all,
lee
can,
I
just
say
thanks
for
everything
that
you
and
your
team
have
been
doing
during
during
covert.
D
You
really
have
stepped
up,
and
I
I
know
that's
appreciated
across
across
the
city,
but
I'd
really
like
to
concentrate
on
sort
of.
Hopefully
what's
going
to
be
business
as
usual,
because
I
know
that
the
kobe
thing
has
has
changed
things
over
the
last
over
the
last
year,
but
go
look
going
forward
just
a
few
questions.
If
I
may,
we
talk
a
lot
about
averages
in
here
about
average,
wait
times
and
average
answering
times
etc,
and
I
always
I
always
worry
about
averages,
because
you
can't
actually
find
an
advert.
D
D
So
we
can
see
the
percentage
of
calls
waiting
by
different
lengths
of
time,
and
then
you
can
look
at
tail
measures
because
say
it.
You
know
an
average
of
120
seconds
is
fine,
but
if
some
some
customers
are
waiting,
10
minutes
and
some
are
getting
answered
straight
away,
that
that
will
impact
on
the
average
and
it's
not
really
showing
performance.
D
So
if
it's
possible
to
do
a
a
distribution
of
cut,
calls
by
by
wait
time
and
then
concentrate
on
the
tail
measures,
the
end
the
ends
of
the
distribution
curve,
I
think
that
would
be.
That
would
be
helpful
for
well
certainly
helpful.
For
me,
I
notice
that
web
usage,
you
say
where
beauty
has
gone
up.
One
of
the
one
of
the
biggest
areas
of
complaint
I
get
through
casework
is
people
saying
I've
been
on
the
web.
D
I've
raced,
I
I've.
I've
filled
in
the
form
I've
done
this.
I've
raised
this
query
and
then
heard
nothing.
Nothing
has
changed
and
they're
sort
of
that.
They
feel
that
they're
writing
into
an
abyss
and
and
no
no
no
response
do
we
have
a
method
of
tracking
the
time
it
takes
to
respond
to
web-based
inquiries
and
again
looking
at
some
sort
of
ownership
of
that
and
ensuring
that
customers
get
a
response,
at
least
when
they
phone,
if
they,
even
if
it
takes
the
time
to
resolve
their
query.
D
D
Let
me
see
what
else
I've
gotten
yeah
when
the
when
we
split
the
the
organization
after
the
first
of
april,
between
two
departments
who
actually
is
going
to
own
the
overall
customer
relationship
in
terms
of
this
is
the
policy
we
have
customers.
I
think
you
understand
that
question
and
lastly,
again
one
of
my
hobby
horses,
one
of
the
things
we
get
back
on
on
casework
is
customers
saying:
well
I
rang
here,
but
they
didn't
handle
it
and
you
get
the
shuffle.
You
know
not.
D
My
department
ring
this
number
and
we
still
get
that.
What's
happened
to
the
the
no
wrong
door.
Tellers
wants
policy
that
that
we
were
talking
about
a
couple
years
ago.
I.
L
L
Okay,
I'll
answer
them
in
terms
of
the
distribution
I
mean,
that
is,
is
something
we
struggled
to
do
because
I
mean
I'll,
certainly
take
it
away
and
ask
again.
I
think
we've
provided
a
little
bit
of
information
in
the
annex
around
around
that
and
but
probably
not
in
the
way
that
you,
oh,
we
would
all
like
it.
L
I
think
the
issue
that
we
have
obviously
there's
there's
distribution
and
throughout
the
week
because
demand
changes
throughout
the
week
and
that
obviously
impacts
then
on
call
times,
but
so
I'll
take
it
away
and
we'll
I'll
find
out
and
get
you
a
definitive
answer
on
whether
or
not
we
can
provide
that
distribution.
I
just
think
it's
a.
I
think
the
answer
will
come
back,
that
it's
it's
more
complex
in
terms
of
providing
that
and
then
then
we
may
think
it
is
even
though
we
probably
have
got
I've
got
the
data.
L
But
if
you
allow
me
to
take
that
away
I'll
I'll,
come
back
it
on
in
terms
of
filling
in
the
four
online
forms,
nothing
and
people
not
being
able
to
respond.
Sorry,
not
not
getting
updates
on
it.
We
have
had
the
last
18
months,
we've
been
moving,
we
had
a
system,
our
online
system,
certainly
for
a
number
of
our
services,
our
service
requests
and
certainly
in
the
environmental
area,
but
in
other
areas
as
well.
We
had
a
system
called
c360.
L
Well,
we've
been
decommissioning
that,
because
it
was
from
a
psn
requirement,
we
had
to
decommission
it,
so
we've
had
to
replace
it
with
a
new
system.
The
system
we've
replaced.
It
is
called
cats
and
it's
an
in-house
built
system
and
so
what's
been
happening.
Over
the
past
18
months,
we've
been
changing
from
a
c360
farm
to
a
cat's
farm
and
and
it's
being
built
in
an
agile
way.
So
a
lot
of
the
the
tracking
and
information
hasn't
been
built
back
in
yet
and
is
in
the
process
of
being
of
being
done.
L
So
I
do
know
there
have
been
occasions
and
certainly
they've
been
brought
on
on
a
couple
of
occasions
brought
to
my
attention
in
terms
of
what
they
do.
But
certainly
the
intention
is
one
city.
360
is
up
and
fully
running
is
that
people
will
be
able
to
track
their
requests
and
find
out
where
they
are
in
the
process,
and
I
know
that
was
a
bit
hit
and
miss
under
c360,
but
that's
certainly
the
intention
going
forward
with
the
new
system.
L
The
development
of
that
has
been
impacted
this
year
because
of
kovi,
because
we've
had
to
bring
in
a
whole
range
of
online
covid
services.
So
the
demand
we
haven't
been
able
to
develop
the
cat
system
as
as
quick
as
we
would
have
wanted
to,
or
we
have
developed
it,
but
it's
been
in
in
in
other
areas,
so
that
is,
that
is
an
area
that
we
are
clearly
looking
to
progress
on
in
terms
of
the
track
and
response
times.
That's
a
good
question
and
I'll
take
that
away.
L
Take
that
one
away
and
in
terms
of
the
split
who
will
own
the
customer
relations
after
the
split
I
mean,
what's
going
to
be
put,
there's
there's
going
to
be
a
board
put
in
place
and
the
decisions
are
still
being
made
on
where
that
sits
and
shares.
But
the
reality
is
it'll
either
be
in
terms
of
the
director
or
direct
a
director
it'll
either
be
james
rogers
or
neil
evans,
or
a
mixture.
L
A
mixture
of
both
but
that'll
become
clear
once
the
delegation
is
is
worked,
his
work
through
and
in
that
sense,
but
there
is
going
to
be
a
there,
is
going
to
be
a
board
established
and
a
group
established
to
manage
that
end-to-end
process
and
the
last
one
in
terms
of
the
sort
of
hand-offs
between
services.
Yeah.
We
still
get
that.
I
mean
we
don't
the
policy
we
have
around.
L
If
I
give
that,
as
an
example,
is
that
we've
had
a
number
of
and
we've
had
to
put
people
onto
the
telephones
and
things
like
that
who
maybe
haven't
had
the
same
level
of
training,
because
we've
had
to
get
them
on
quick
and
do
so
they've
been
new
to
telephone,
so
they
may
have
been
face
to
face
and
staff
who
were
unfamiliar
with
the
way
and
the
contact
center
works,
and-
and
things
like
that,
so
I
do
know
that
that
has
caused
some
problems
and
for
us,
but
certainly
the
principal
around
non
nor
wrong
front
door
hasn't
changed
and
that's
our
ambition.
L
So
I
would
urge
you
to
carry
on
sending
do
where
they
become
apparent
and
where
they
get
flagged
with
you
to
send
them
in
and
we'll
investigate
them.
Because
that's
how
we
learn
to
to
improve
them
and
on
that
basis,
is
that
okay,
council
bentley.
D
Yeah
thanks
actually,
obviously
a
lot
of
a
lot
of
ambition
and
expectation
and
intention,
and
I
realize
things
have
stalled
because
I've
covered
and
then
you
know
I
understand
that
as
long
as
you
don't
lose
sight
of
those
ambitions
and
those
intentions
and
keep
close
to
it
I'll
be
very
interested
to
see
how
how
the
new
organization
works
so
yeah,
I
don't
know,
is
this
just
an
annual
report
chair.
I
can't
remember
where
we
look
at
this
again
in
the
year.
Yeah.
A
And-
and
I
think
it's
worth
noting
your
questions
in
the
minutes
in
terms
of
for
lee-
to
make
sure
you
respond
to
them
next
year
and
I
think
that's
the
that's
how
we've
got
to
make
sure
we
keep
our
governance
of
up
up
to
date,
just
just
on
those
questions.
A
Lee
in
terms
of
the
waiting
times
on
page
34,
you've
put
the
you've
used
the
phrase
longest
average
waiting
times
by
months
for
council
tax
and
housing
benefits.
I
assume
you
mean
just
the
longest
waiting
times
in
a
month.
It
will
be
sorry,
yeah
yeah,
and
so
the
data
must
be
there
so
putting
in
a
distribution.
A
Good
and
in
terms
of
who,
I
invite
to
speak
next,
it's
just
who
who's
on
the
leftist
of
my
screen,
and
I
I
assume
that
zoom
has
some
kind
of
a
system
which
puts
the
person
who
put
their
hand
up
first:
first,
better,
apologies,
if
it's
not
working
that
way.
Okay!
Next
person
up
on
my
screen
is
counselling.
Linworth.
E
Thank
you.
Yes,
I
was
looking
at
the
the
average
the
wait
times
on
the
page,
34
contact
center
wait
times
and
think
into
what
it
means
in
practice.
The
client
that
I
have
the
deepest
sympathy
with
is
somebody
who's
working
in
a
fairly
menial
job.
They
can
phone
during
their
tea
break
and
a
half
past
ten
in
the
morning,
if
they're
gone
for
a
680
second
weight,
they
probably
it'd
be
one
of
the
abandoned
calls.
E
I
really
feel
that
we
should
be
trying
to
help
people
in
that
position
as
much
as
possible
and
very
often
they
don't
need
an
extended
interview.
They
have
a
very
short
question.
They
want
to
know
if
they're
using
the
right
form,
something
which
is
you
know
a
few
seconds
to
answer
or
seeking
confirmation
that
they
fill
it
incorrectly.
E
I
don't
know
how
we
can
manage
this,
but
the
system
of
calling
back
may
be
effective.
They
can
perhaps
leave
a
recorded
message.
Not
even
get
the
call
answers
and
say:
look
I
want
to
talk
about
x.
Can
you
phone
me
back
this
evening
or
tomorrow
evening
or
sometime
after
6
p.m,
because
they
may
be
working
all
day?
That's
the
problem.
They
haven't,
got
the
freedom
to
to
pick
and
choose
their
interview
time,
and
I'm
just
wondering
if
we,
I
think
those
are
probably
the
most
disadvantaged
people
in
the
in
the
queue.
L
Yeah
I
mean
they
yeah.
The
wait
times
are
an
issue
and
obviously
there
has
been
a
significant
improvement
in
the
last
12
months
and
although
it's
you
know
we're
still
average,
you
know
the
average
across
the
piece
we
have
different
averages
depending
on
on
services
and
targets,
so
housing.
Our
target
is
one
minute
and
I
think
we're
averaging
two
minutes
at
the
moment,
and
you
know,
and
as
whereas
other
services
it
could
be
three
minutes
off
or
five
minutes
is
the
sort
of
they're
the
sort
of
three
measures
that
we
have.
L
I
mean
the
issue
with
call
backs
well
a
couple
of
things
that
we
are
doing
we
did,
but
we
had
to
during
the
past
12
months,
we've
had
to
turn
it
off.
We
have
a
system
whereby,
if
you're
in
a
queue,
you
can
ask
for
a
call
back
and
it
basically
keeps
you
in
the
queue
and
you
go
up
the
queue
and
then,
when
you
get
to
number
one,
you
get
a
ring
back
and
it's
you'll
have
you'll
have
experienced
that
on
other
services.
L
But
we
haven't
been
able
to
have
that
for
technical
reasons,
because
we
had
to
turn
a
system
off
called
evr.
That
enabled
us
to
do
that
and-
and
it
was
to
do
with
it-
was
complicated,
but
it
was
to
enable
us
to
extend,
extend
the
services
we
offered
via
the
gold
number.
We
couldn't
have
the
evr
system
on,
because
it
wouldn't
work,
so
obviously
that's
something
that
we
would
be
looking
to
come
back
on.
The
other
thing
we
are
looking
at
putting
in
place,
certainly
and
within
the
next
12
months,
is
a
text
service.
L
So
if
you
ring
on
your
mobile
and
it
will
give
you
the
facility
to
say
what
you
want
and
it
will
text
you
the
link
to
the
website
and
where
that
information
is
so
you
can
do
it,
and
I
know
that
doesn't
help
in
lots
of
cases
in
and
well
it.
It
does
help
in
a
number
of
cases,
because
we
know
that
significant
number
of
people
contact
us
via
mobile
and
and
at
least
80
of
the
people
who
ring
us
are
online
when
they
ring
us.
L
And
so
we
do
know
that
that
will
have
an
impact
but
yeah,
and
the
problem
we've
got
with
ring
back
out
of
hours
is
that
we
have
an
out
of
hours
emergency
service,
but
we
don't
have
an
hour
of
hours
service.
So
we
don't.
You
know
this
contact
center
is
a
nine
till
five
service
currently
and
that's
to
do
with
resource
levels
and
and
issues
like
that.
L
But
obviously
we
do
everything
we
can
to
try
and
get
our
wait
times
down
the
counter
tax
and
benefits
won
certainly
this
year,
even
though
it's
an
improvement,
I
think
we've
seen
what
a
two
minute
improve
well
more
than
I
think
of
nearly
a
three
minute
improvement
there
in
the
last
12
months
is
still
a
difficult
one,
but-
and
that
is
mainly
because
of
resource
levels
in
terms
of
those
people
who
can
answer
the
phone
and
we're
constantly
training
new
people
in
that
area.
And
but
the
other
issue
is
the
significant
demand.
L
That's
gone
up
in
onto
that
service
in
the
last
10
months,
which
has
has
probably
slowed.
You
know
the
resource
levels
can't
be
developed,
quick
enough
to
meet
the
meet
the
demands.
So
it's
an
area
that
we
continue
to
look
at.
E
But
thank
you
very
much.
I
just
hope
it
can
be
a
priority,
particularly
the
person
who's
got
a
limited
opportunity
to
phone
because
they're
in
work,
but
they
don't
have
a
lot
of
control
over
the
time
and
they're,
often
working
long
hours,
because
they're
close
to
the
minimum
wage
and
it's
a
struggle,
and
I
don't
have
to
be
any
more
of
a
struggle
than
it
needs
to
be
in
that
area.
I
think
we
should
make
it
a
priority.
The
person
who's
got
limited,
phoning
opportunities
and
try
and
find
a
way
that
works
for
them.
A
Okay,
thank
you,
council
in
worth,
councillor
haran.
F
F
Can
we
just
endorse
jonathan's
point
about
the
frustration
people
getting
being
transferred
from
one
on
department
to
another?
Are
we
told
to
ring
another
department
which
is
has
happened
to
me?
I
know
for
certainties.
My
question
is:
do
we
compare
our
performance
with
other
public
and
private
authorities?
Do
we
say,
is
it
easier
to
ring
and
get
response
from
wakefield
and
bradford.
L
Yeah
we
do
there's
two
ways:
we
do
that
we're
part
of
a
benchmarking
group,
so
we
do
benchmark
ourselves
against
other
other
authorities,
and
I
can
certainly
find
that
information
out
for
you.
The
other
thing
we
do.
We
have
a
system
called
bright,
which
is
a
technology
system
that
sits
on
the
telephony.
So
it
does
the
automated
customer
satisfaction.
L
So,
at
the
end
of
a
call,
if
people
are
willing
to
give
us
feedback-
and
it
does
that
and
it
that
measures
things
like
knowledge
of
the
cso,
any
issues
wait
times
things
like
it,
measures
across
a
number
of
different
factors
and
that
we
can
benchmark
there
against
public
and
private
sector
and.
F
L
Yeah
the
satisfaction
stuff
is
is
definitely
something
to
to
put
in.
We
put
the
overall.
So
if
you'd
look
on
pay,
I
think
page
35.
It
crosses
over
34
and
35
that
they're
the
sort
of
general
staff,
the
contact
center
measures,
general
satisfaction,
knowledge,
empathy,
first
time,
calling
first
contact
resolution
and
answer
time,
and
we
certainly
on
knowledge
and
empathy.
We
perform
really
well
compared
to
even
a
lot
of
the
private
public
and
private
sector
against
bright.
The
one.
L
F
A
Thank
you
be
nice
to
if
you
could,
if
you've
got
the
data
ready
for
this
year,
be
nice.
If
you
circulate
that
to
committee
members
as
well,
please
lee
councillor
truswell.
G
Thank
you
chair.
I
liked
councillor
harrin's
football
analogy.
Leeds
united,
have
conceded
more
goals
in
sheffield
united
to
do
a
rock
bottom.
However,
just
moving
on
I've
got
three
questions.
Two
of
them
have
been
already
been
broached
by
ben
and
jonathan
I'll.
Just
point
out,
though,
when
ben
raised
the
issue
of
the
non-priority
phone
lines,
my
concern
that
members
of
the
public
should
still
be
able
to
make
easy
contact
with
environmental
action,
because
I
think
the
experience
across
the
city
is
that
we've
had
an
increase
in
things
like
flight,
tipping,
etc.
G
The
second
bullet
point
where
it
says
call
waiting
times,
provide
details
of
bandwidth
best
and
worst
as
well
as
average
wait
times
that
was
requested
by
us
in
our
previous
annual
review
a
year
ago.
I
hope
we're
not
having
to
wait
another
year
to
actually
get
that
information
provided
because
lee
did
say
he
would
take
it
away.
It
would
have
been
rather
nice
to
have
seen
more
progress
at
this
stage.
My
final
question
is
on
page
34
of
contact
center
wait
times,
and
it
relates
to
the
targets
that
are
being
proposed
for
digital
services.
L
Yeah,
that's
because
the
digital
services
are
things
that
people
can
do
online.
So
as
an
organization
we
we
would.
This
is
what
I
was
saying
before
about
the
sort
of
five
minute
target.
If
you
can
do,
we
know
that
people
who
ring
those
services
are
already
online
when
they
ring
us
to
do
them,
and
we
know
we
deliver
a
good
by
and
large
a
good
service.
So
we
want
them
to
to
stay
online.
L
A
L
So
the
only
way
you
can
deal
with
it
is
either
through
face-to-face
or
telephone,
and
we
know
through
the
m
housing
customer
survey,
that
that's
an
area
that
we
had
to
improve.
So
we
moved
we've
moved
from
a
position.
We
used
to
apply
three
minutes
across
the
board
for
every
service.
That
was
like
a
blanket,
but
we've
we've.
We've
knew
on
start
in
the
last
two
years,
and
housing
asked
for
a
one
minute
answer,
because
that's
sort
of
top
quartile
performance.
L
L
Sorry,
councillor
truswell
on
the
other
issues,
yeah
I'll
pick
that
up
like
say
on
the
distribution
we
have
looked
at
that
and
we've
provided
the
information
we've
provided
there
is
is
best,
and
I
take
the
point
that
chair
raised
about
you
know.
If
we've
got
the
data,
we
should
be
able
to
provide
a
distribution
and
and
and
I'll
certainly
take
that
away.
But
I
know
there's
it's
it's
the
explanation
around
all
of
that
distribution.
That's
that's
the
issue,
but
I'll
I'll
clearly
take
that
away
and
and
send
something
round
on
that.
A
H
H
I'd
just
like
to
make
a
comment
listening
to
all
of
this.
It
takes
me
back
to
when
the
call
center
first
opened
and
at
the
scrutiny
board
then
transforming
services,
but
I'd
still
like
to
point
out
to
lee.
Not
everybody
is
online
and
people
prefer
to
speak
and
I'm
sure
all
elected
members
are
the
same.
As
myself.
We've
had
loads
of
calls
that
we've
dealt
with
ourselves
from
people
who
cannot
get
through
and
I've
gone
through
to
housing,
environment.
John
wilmer's
done
a
fantastic
job,
but
you've
got
to
appreciate.
H
A
Thank
you
councillor,
graham,
so
my
question
is:
I'm
I'm,
I
think,
that's
for
you
to
know
more
more
than
anything
from
councillor,
graham,
which
is
a
very
fair
point,
and
we
all
have
residents
who
either
older
or
for
whatever
reason,
don't
aren't
online
as
much
as
others,
and
there
is
no.
A
Okay,
on
page
35,
on
the
number
of
complaints,
thanks
for
adding
in
the
bit
about
the
number
that
were
upheld.
Clearly,
I
asked
for
that
chairs
brief
the
question
I
have
around
around.
It
is
so
it
looks
like
so
last
year,
20
about
20
percent
of
cases
which
complaints
were
upheld
by.
A
That's
that's
what
it's
saying,
isn't
it,
and
I
guess
that
that
raises
a
concern
that
says
we
as
an
organization
have
investigated
something
and
looked
into
it
and
said:
there's
nothing,
nothing,
no
problem
here
and
then
someone
independent
has
said
there
is
so
I
guess,
there's
a
question
about
our
process
and
whether
we
need
to
do
a
bit
more
learning
around
how
we
deal
with
complaints
and
how
we
respond
to
complaints.
L
L
They
probably
do
go
through
our
process,
so
I'll
certainly
take
that
away,
but
yeah
20
figure
is
is
relatively
high
in
terms
of
those
that
have
been
through
our
our
process
and
I
suppose
it's
understanding
on
what
basis
the
lga
of
lgo
sorry
have
upheld.
L
That
and
understanding
that
I
mean
we
do
feed
all
of
that
information
back,
because,
obviously
we
get
a
report
and
we
get
we
get
information
from
the
ombudsman
on
those
cases
I
mean
generally
speaking,
just
like
that
and
I'll
certainly
pick
that
up
the
ombudsman,
you
know
speak
very
favorably
about
leads
in
the
annual
letter,
and
you
know
our
approaches
are
seen
as
as
good
practice
in
that
sense.
But
it's
a
fair
point
now.
Certainly,
yes,.
A
Yes,
just
when
it
just
feels
like
it'd,
be
good
to
have
some
follow-up
after
the
meeting
on
this
point,
because
I
think
it's
really
important
to
understand
whether
we
need
to
look
at
this
particular
bit
of
lead
c
council
governance.
Further,
I
know
louise
is
on
we're
thinking
about
the
the
annual
internal
audit
plan.
So
that's
just
on
my
radar
as
well.
Okay,
thanks
for
that
councillor,
bentley.
D
Thanks
chair
that,
that's
a
really
good
point
about
the
complaints
that
sort
of
go
into
the
process
to
the
ombudsman.
My
understanding
is,
the
ombudsman
won't
look
at
it
unless
they're
exhausted
exhaust,
unless
our
complaints
process
has
been
exhausted,
so
those
that
go
there
have
been
through
that
and
the
other.
D
The
other
thing
is
recently:
I've
been
involved
in
housing
complaints
going
to
the
ombudsman,
where
the
resident
can
ask
for
a
designated
person
to
help
them
before
it
actually
officially
goes
to
the
ombudsman,
and
I've
had
a
couple
of
those
within
the
last
six
months
and
when
I've
looked
at
them
and
then
gone
back
to
the
the
officers
dealing
with
it,
they've
reviewed
it
and
normally
it's
been
resolved
and
not
gone
to
the
ombudsman.
So
it
does
indicate
that
there's
always
a
little
bit
more
to
do.
D
If
someone
reviews
it
and-
and
I
think
you're
absolutely
right-
perhaps
our
the
way
we
handle
complaints
that
that
are
likely
to
go
to
the
ombudsman.
We
we
perhaps
need
more
review
in
it
before
before.
We
actually
close
them
off.
A
A
Yeah
and
it's,
I
think
it's
really
important
this
this
point
around
how
we
deal
with
complaints,
because
I
think
sometimes
we
can
have
the
mindset
that
assumes
that
the
person
is
complaining
is
a
a
regular
complaint
or
a
pain
or
whatever,
when
actually
they
may
have
a
a
genuine
complaint
in
this
instance.
So
we've
got
to
take
take
these
seriously,
but
I
think
points
have
been
well
made
by
myself
and
other
councillors.
A
A
A
Okay,
thank
you
very
much
everyone
thanks
for
that
lee.
I
appreciate
your
time.
I
hope
you
understand
that
our
challenges
we
meant
in
the
best
way
to
improve
service
for
residents
of
leeds.
A
Thank
you
very
much.
Okay,
we're
gonna,
move
on
to
agenda
item
nine
now
and
I'll
pass
over
to
rebecca
who
he's
still
got
headphones
on,
so
that's,
hopefully,
we'll
be
able
to
hear
you
still.
I
Thank
you
yes
chair.
This
report
comes
before
committee
this
morning
to
consider
some
of
the
governance
arrangements
in
relation
to
the
devolution
deal
which
led
to
the
making
of
the
the
order
for
a
mayoral
combined
authority
for
west
yorkshire.
Chair
you'll
see
that
there
is
reference
within
the
report
to
a
draft
order
having
been
laid
before
parliament
in
in
december
of
last
year,
and
indeed
there
have
been
subsequent
discussions
in
both
houses,
and
I
can
confirm
that.
I
Indeed
the
order
was
made
on
the
29th
of
january,
so
that
order
is
no
longer
in
draft
form
and
can
be
found
now
in
full
legislation.gov
uk
chair,
leading
up
to
the
consent
given
by
executive
board
to
the
making
of
this
order.
In
september
of
last
year.
Some
additional
recommendations
were
made
by
executive
board
and
in
particular
to
look
at
some
of
the
con.
I
Some
of
the
arrangements
being
made
for
governance,
including
accountability
of
the
mayor,
and
in
particular
whether
or
not
this
committee
would
like
to
recommend
that
the
mayor
come
consider,
including
an
annual
report
and
also
to
attend
full
council
once
a
year
to
answer
questions
from
members.
So
it's
those
two
specific
matters
that
come
before
committee
this
morning
and
excuse
me
as
whether
or
not
then
this
committee
would
wish
to
make
any
further
recommendations
in
relation
to
asking
general
purpose
committee
also
to
consider
the
recommendations
around
male
accountability.
I
Chair
you'll
note
from
the
report
that
there
are
also
continuing
discussions
in
relation
to
scrutiny
and
no
doubt
and
counselors
attending
today
will
be
aware
of
what's
going
on
in
terms
of
the
command
authority's
working
group,
around
scrutiny
and
also
there
is
reference
within
the
report
chair
to
a
protocol
for
concurrent
functions
and
that's
a
document
which
is
still
in
draft
form
version.
Six
at
the
moment,
chair
with
a
view
to
the
constituent
councils
and
the
combined
authority
being
able
to
agree
how
those
con
current
functions
are
dealt
with.
I
Chair
there's
quite
a
lot
of
detail
within
the
report
about
the
the
mayoral
combined
authority
generally
and
also
attached
to
the
report.
I
A
a
detailed
table
of
functions,
new
functions
that
have
either
been
devolved
or
bestowed
upon
the
mayoral
combined
authority
as
a
result
of
the
order
appreciate,
there's
rather
a
lot
of
information
contained
within
that
table,
and
so,
if
there
are
any
specific
questions
that
I
can
assist
with,
I
will
do
my
best
today
and
share
whether
or
not
there
are
any
other
questions
arising
out
of
the
report.
I
I
trust
that
this
committee
will
consider
those
recommendations
that
are
contained
within
the
report
chair.
If
there's
anything
else,
I
can
assist
you
with
at
this
stage.
A
Thank
you
very
much
rebecca
and
thank
you
for
that
append
table
in
the
appendix
that's
exactly
what
I
I
had
asked
for.
So
apologies
to
members.
If
it's
too
much
status,
I
ask
for
that.
I
think
it's
important
for
us
to
understand
before
we
make
a
decision
what
what
powers
are
going
to
and
from
different
organizations.
So
I've
got
a
question
from
councillor
trussville.
First.
G
Yes,
thank
you
chair
and
thanks
very
much
for
getting
that
section
added
about
the
the
respective
powers.
My
first
point
is
just
to
know
the
fact
that
there's
no
provision
for
spatial
planning
powers.
We
had
understood
that
that
was
within
the
the
overall
bill
affair
and
that
that
was
taken
out,
presumably
because
the
government
is
still
messing
about
with
their
new
approach
to
planning,
which
I
think
was
all
all
party
concern
about
some
elements
of
that.
My
second
point
relates
to
page
83
and
local
transport
plans.
G
Could
I
just
ask
for
some
clarification
about
how
the
mayoral
duty
for
drawing
up
local
transport
plans
impinges
or
overlaps
or
removes
our
own
local
transport
plans,
because,
obviously
that's
something
that
we've
been
a
long
time
in
the
gestation
in
my
scrutiny,
bud
spends
a
great
deal
of
time
getting
updates
and
asking
officers
questions
on
that.
My
next
point
relates
to
the
bus
services
act.
As
I
think
all
members
will
be
aware.
The
bus
services
act
actually
conferred
on
mayoral
authorities
the
power
to
proceed
with
bus
franchising.
G
If
you're
not
a
mayoral
authority,
then
it
can
only
be
done
at
the
bit
going
on
bended
knee
to
the
secretary
of
state
and
asking
for
permission.
There
doesn't
seem
to
be
any
reference
to
that
in
here,
and
I
just
wondered:
hey:
have
I
missed
it
or
b?
G
Is
there
some
reason
why
it's
not
been
included,
because
it
just
seemed
to
be
a
very
important
duty,
not
due
to
responsibility
power
that
is
vested
in
the
mayor
and
one
of
the
selling
points
that
we
used
in
terms
of
the
debate
around
evolution,
and
I
think
the
final
point
I
would
make
is
we've
been
asked
to
approve
this
kind
of
minimal
approach
to
having
the
elected
mayor
coming
along
to
the
council?
G
I
Thank
you
very
much
counselor.
Certainly,
there
are
still
some
ongoing
discussions
as
well
around
the
key
root
network
and,
if
I
may
counsel,
I
think
I
probably
need
to
explore
the
issue
of
the
first
reference
that
you've
made
to
the
local
transport
plans.
I
think
I
probably
need
to
come
back
to
this
committee
outside
today's
meeting
in
relation
to
the
the
bus
franchising
issue.
I
Also,
I
understand
that
those
are
the
powers
that
stay
under
the
combined
authority
already
so
we'll
stay
there,
but
that's
something
I
can
also
clarify
and
and
then
in
relation
to
the
third
matter
counselor.
I
suppose
that
is
potentially
something
for
this
meeting
to
consider.
It's
certainly
my
understanding
that
it
would
be
two
separate
things
that
it
would
be
report
and
attendance
at
full
council
separately,
but
maybe
really
attending,
who
would
follow
on
from
that
annual
report
so
that
all
the
council
members
have
had
the
benefit
of?
A
I
guess
the
specific
bit
that
we're
looking
at
is
is
the
request
from
exec
board
your
hands
still
up
council
trustworthy.
Do
you
want
to
come
back
on
on
this
yeah.
A
B
Thanks
jay
yeah
I'll
agree
with
paul
earth
in
two
separate
meetings,
something
of
of
this
magnitude.
So
it's
not
just
a
an
annual
report
and
a
quick
question
said:
are
we?
Are
we
allowed
to
minded
to
think
of
the
format
of
that
question?
Is
it
similar
to
our
own
exec
board
member
questions,
each
council,
but
you
know
once
a
year
for
the
mayor
and
I
wonder
on
the
format
as
well
and
whether
that
be
us
or
general
purposes,
or
just
something
that
exact
word
or
full
council
even
decides
later.
B
B
Combined
authority
or
what
might
be
now
the
audience
being
passed
already,
it
may
or
will
combine
authority,
but
not
having
a
mayor.
Yet
is
there
any
overlap
there
do
we?
You
know,
I
don't
even
know-
and
it's
probably
something
I
should
know
which
members
from
from
lead
city
council
are
on
the
weicker
governance
and
audit
committee.
It
seems
to
me,
there's
no
overlap.
Should
there
be,
I
I
don't
know
it's
just
a
question.
Marvelous
question.
I
suppose.
A
Thanks
councillor,
ghana,
so
on
the
on
the
point
about
what
we
recommend,
I
think
we
make,
we
would
make
a
recommendation
and
then
that
would
go
to
general
purposes
committee
and
then
to
full
council
if
we're
changing
anything,
I'm
not
putting
anything
in.
So
I
think
that's
the
process.
So
I
think
we
need
to
consider
what's
what's
the
right
process
and
make
a
recommendation
that
way.
I
don't
if
you
want
to
comment
rebecca.
I
Well,
well,
certainly,
the
combined
authority
will
have
its
own
scrutiny
arrangements
and
I
think
that,
as
part
of
the
ongoing
discussion,
certainly
the
time
having
with
the
legal
officers
across
the
region
that
it's
really
helpful
to
share
the
discussions
that
have
come
out
of
these
meetings
so
that
they
can
then
these
types
of
meetings,
so
they
can
be
fed
into
the
the
knowledge
base
that
the
combined
authority
will
have
and
know
that
this
is
what's
sitting
within
lead
city,
council
and
their
constitution.
I
J
Thanks
joe
just
just
might
be
helpful
just
for
a
few
thoughts
having
been
involved
in
the
audit
of
greater
manchester
combined
authority
when
that
was
set
up
and
for
quite
a
few
years
thereafter
that
there
will
be
a
separate.
You
know
audit
committee
function
within
the
mayoral
combined
authority.
J
I
think
rebecca
may
correct
me,
but
I
think
where
the
way
the
legislation
was
worded
was
that
that
would
have
an
independent
chair
of
audit.
So
it
wouldn't
be
an
elected
member
that
that
chair
audit
audit
committee-
that
was
certainly
the
case
in
greater
manchester
and
obviously
it's
a
separate
statutory
body
separate
set
of
accounts,
annual
governance
statement,
all
that
type
stuff
and
was
very
much
it's.
You
know
its
own
sort
of
function
in
its
own
statutory
body
and
with
its
own
appointed
auditors
as
well.
J
So
I
would
imagine
you
know
that
the
west
yorkshire
approach
would
tend
to
mirror
gmca's
approach
in
that
and
obviously,
as
things
develop,
you
know
I
can
give
some
views
to
this
committee
in
terms
of
how
that
engage
between,
I
guess
the
combined
authority
and
the
individual
authorities
within
greater
manchester,
because
again
I
was
involved
in
the
audit
of
a
number
of
those.
So
I
can.
I
can
feed
that
in
as
as
as
west
yorkshire
goes
on,
that
same
journey,
chair.
A
Thank
you,
gareth
cancer,
harand.
F
Do
a
quick
question,
a
question:
it's
fine
saying
that
we'll
invite
the
the
elected
mayor
west
joshua
to
come
to
our
meeting,
but
he
or
she
doesn't
have
to
come,
which
I
can't
we
can't
compel
I'm
interested
in
the
paragraph
about
scrutiny
on
page
57
for
other
interests
in
it.
I
would
suggest
that
taking
greater
manchester's
example
isn't
going
to
take
us
very
far.
F
We
have
we
have
a
different
starting
point
and
different
assumptions
and
different
personalities,
so
that'll
be
interesting,
won't
necessarily
be
the
way
we
finish
when
we've
got
our
system
established.
Can
I
have
a
conversation
with
somebody
soon
on
that
paragraph
2.8,
which
says
that
schools
have
combined
30
is
being
discussed
and
some
reference
to
a
thing
called
the
concurrent
concurrent
function
which
I've
never
heard
of
before,
which
is
much
migrants.
But
I
am
I'm
on
the
screen
board,
the
combined
authority
and
that's
never
been
mentioned
to
us.
A
F
I
Yes,
thank
you
chair.
The
the
protocol
for
concurrent
functions
is
something
that
has
currently
been
in
discussion
with
legal
colleagues
from
the
constituent
council
councils
and
the
combined
authority,
and
that's
very
much
a
working
draft.
At
the
moment
there
is
reference
to
it
within
this
report.
I
It's
not
a
legally
binding
document,
but
it
is
a
document
that
is
reflecting
how
the
constituent
councils
and
the
combined
authority
wish
to
work
going
forwards
when
there
is
going
to
be
an
exercise
of
a
function,
particularly
where
consent
is
required
or
not,
and
that
the
table
that
is
on
x
to
this
report
sets
out
a
little
bit
more
detail
about
what
those
functions
are
and
when
consent
is
required.
I
So
that's
a
draft
document
at
the
moment
and
it's
anticipated
that
it
will
be
agreed
very
soon
and
then
it
can
be
distributed
for
wider
circulation,
but
certainly
it's
the
anticipation
of
the
constituent
councils
that
will
take
that
protocol
to
executive
board
for
a
decision
about
using
it.
Hopefully,
in
march,
chair.
I
Absolutely
absolutely
and,
and
once
the
draft
hopefully
is,
the
final
draft
is
agreed.
It
can
also
be
more
widely
distributed
as
well
chair.
A
Yeah
great
and
counselor
haran,
if
you
have
any
issues
that
you
want
to
raise
with
the
the
committee,
please
do
let
me
know
following
that
conversation.
F
I
It's
been
drafted
by
the
combined
authority
with
the
input
of
the
the
constituent
councils
and
it's
been
shared
so
far,
very
early
draft
shared
with
a
number
of
councillors,
including
the
leader,
and
it's
also
been
seen
by
the
chief
executive
and
deputy
chief
executive.
But
that
was
a
very
early
draft
and
there
have
been
considerable
amendments
since
then,
so
it
will
be
shared
again
as
soon
as
that.
Working
draft
has
incorporated
all
of
the
amendments
that
the
constituent
councils
have
asked
for.
F
I
look
forward
to
that
joe.
The
american
by
authority
does
now
exist
since
the
week
before
last.
It
has
a
legal
entity
of
its
own,
so
I
would
hope
that
the
draft
draft
becomes
pretty
solid
fairly
soon.
We
need
to
know
what
the
rules
of
the
game
are:
yeah
and
we'll.
A
Thank
you
very
much
ken
siren
and
rebecca
councillor,
taylor.
C
Thank
you
chair.
I
I
I
support
the
the
recommendations
and
I
just
think
is
it
worth
also
writing
to
the
other
constituent
councils,
letting
them
know
that
we
intend
to
if
the
recommendations
are
passed
and
everything's
approved
further
down
the
line
that
we
intend
to
invite
them
there
to
submit
a
report
and
also
come
to
questioning.
C
I
think
if
all
constituent
councils
are
doing
this,
it
might
be
more
difficult
for
the
mayor,
whoever
he
or
she
is
to
refuse
to
come
and
to
each
of
them
for
further
scrutiny
and
you'll
also
know
chairs
the
second
point
in
whips
with
discussing
questions
or
hoping
to
discuss,
questions
and
how
answers
take
further
down
the
line.
Is
I'm
sorry
I
missed
it
because
I
think
it
was
asked
a
few
minutes
ago.
C
Would
it
be
for
us
rebecca
now
to
discuss
or
this
committee
to
discuss
in
a
very
short
period
of
time
how
questions
and
answers
would
form
at
the
moment
in
in
full
council,
we
have
very
short,
prepared
answers
to
questions.
Sorry
very
short
answers,
sorry,
long
answers
to
written
questions
and
shorter
answers
to
follow-up
questions,
and
it's
becoming.
I
think
not
what
it
was
intended
for,
so
I
hope
I
got
my
points
across
when
I
eventually
got
my
teeth
in.
Thank
you.
I
Yes,
thank
you
councillor.
I
think
I
can
confirm
that
I
have
already
been
in
a
very
regular
contact
with
the
other
with
my
counterparts
in
the
other
constituent
council,
so
they
are
aware
that
this
was
an
issue
raised
in
our
september.
Exact
report.
I
Kirklees
have
actually
also
raised
the
same
issue
and
very
much
want
to
adopt
the
same
amendments
to
their
constitution,
to
invite
the
mayor
to
come
along
to
their
meeting
etc,
and
I
suspect
that
the
other
local
authorities
will
also
fall
in
line
also
because
it
is
something
that
is,
I
think,
something
that
they
would
like
to
be
able
to
encourage
the
the
mayor
to
do,
and
but,
as
as
it
has
already
been
mentioned,
we
can't
compel
the
mayor
to
do
that
this.
I
C
Quickly
come
back
chair.
Is
that
all
right?
Yes,
in
that
case,
then
could
if
we
do
adopt
these
recommendations,
could
we
have
it
in
there
that
we're
going
to
other
authorities
to
speak
with
them,
so
it's
it's
written
down
as
it
as
it
would
be
in
in
the
recommendation
and
then
going
forward.
How
could
we?
C
How
are
we
going
to
determine
what
the
question
would
look
like?
I,
I
think
we're
all
conscious
of
how
long
this
meeting
is
going
to
go
on
today,
and
I
don't
know
if
we're
all
prepared
to
discuss
right
now,
having
not
thought
of,
maybe
not
thought
of
how
this
might
go
at
the
moment.
C
But
I
think
if
it
is
something
for
us,
then
some
kind
of
workshop
might
need
to
might
need
to
take
place
so
that
we
can
all
have
a
good
think
about
how
we
want
to
proceed
with
this
and
potentially
also
tying
it
into
a
question
and
answer
session
for
our
full
council
as
well.
G
Well,
chair,
I'm
intrigued
by
the
points
that
that
jonathan's
made,
and
I
just
wonder
if
he
could
give
us
some
idea
of
the
changes
that
have
been
proposed,
because
I
think
what
our
question
system
inadequate
as
it
might
be
seen
by
it
by
some
kind
of
follows,
apparent
parliamentary
system
where
questions
are
put
down
on
the
order
paper.
And
then
the
minister
responding,
has
no
idea
what
the
supplementary
is
going
to
be.
Hence
the
fact
that
they're
not
usually
as
well
prepared
for
the
second
one
as
the
first
one.
G
A
So
at
whips
it
was
raised
by
as
raised
by
a
group
and
the
the
officers
are
producing
a
report
on
how
the
questions
work.
I
don't
don't
really
think
it's.
It's
necessarily
helpful
getting
into
the
detail
of
that
conversation
just
because
it's
going
to
have
a
it's
going
to
be
hashed
out
in
another
in
another
meeting,
but
long
and
short
of
it
is
whether
you
limit
the
response
time
to
questions
or
whether
you
have
them
pre-written
down
and
whether
you
have
the
responses
pre-written
the
supplementary
written
down.
A
So
I
think
there
is
a
there
is
a
good
question
about
how
you
ask
questions
and
how
you
control,
how
you
get
your
answers.
I'd.
I
think
council
taylor
you're
right
in
that
we
probably
don't.
We
haven't
thought
about
this
particular
point,
and
so
I'm
not
sure
we
necessarily
get
to
somewhere
where
we'd
want
to
get
to
today.
But
it's
certainly
something
worth
thinking
about.
I
think
the
other
point
worth
noting
is
that
the
mayor
doesn't
have
to
come
and
say,
there's
a
there's,
a
question
around.
A
C
To
reiterate
as
well
there's
there
isn't
any
proposed
changes
at
the
moment
that
have
come
from
wips.
It's
just
we're
hoping
to
open
a
debate
to
see
if
it
is
something
that
could
be
changed.
I
think
to
get
the
most
out
of
question
and
answers.
I
think
there's
also
a
question
as
to
how
how
much
we
ex
would
possibly
expect
the
mayor
or
executive
members
to
be
across
their
brief.
But
these
are
all
questions
I
think
yeah.
C
Maybe
we
haven't
given
as
much
thought
to
that
we
could
answer
at
the
moment,
but
it's
something
we
should
be
thinking
about,
and
I
think
the
chair
is
in
agreement
with
that.
So
I
hope
that
helps
paul
yeah.
A
No,
no
problem
at
all,
so
just
a
question
from
a
rebecca
on
page
57,
paragraph
2.9,
the
five
members
to
represent
the
five
constituent
councils
does
that
have
to
be
the
leader
of
each
council
is
that
was
that
a
decision
for
the
for
the
council
to
make.
A
Okay,
that's
fine!
That's
what
I
thought,
but
it's
just
it
is
cancer.
Thank
you
just
okay,
good
okay.
So
let's
move
on
to
the
recommendation
now
that
is
on
page
60.,
so
we've
been
asked
to
to
ask
whether
we
should
have
a
report
and
an
annual
visit,
and
I
would
say
the
mood
of
the
meeting
is
yes,
we
should
that's
that's
going
to
be
our
recommendation.
A
Yeah
as
separate
events,
so
the
report
and
in
my
head,
so
when
rebecca
said,
you
get
the
report
and
then
you
get
questions
how
how
much
gap
do
you
want
in
that?
So
do
you
get
it?
For
example,
do
you
get
the
report
in
july
and
then
questions
in
december
or
january,
or
do
you
get
them
two
months
after
and
I
guess
that's
that's
a
really
imp
important
point.
G
Well,
not
really
I'm
a
democrat,
I'm
open
to
persuasion
by
by
all
board
members
of
all
parties,
but
it
would
seem
to
me
that
we're
talking
about
having
a
report
which
presumably
is
drafted
by
the
by
the
elected
mayor-
that
we
then
have
a
debate
in
council
on,
because
one
or
two
people
have
made
comments
that
have
made
me
slightly
unsure
as
to
whether
this
is
a
full
council
job
or
it's
going
to
be
delegated
elsewhere.
G
I
would
have
thought
full
council
is
the
obvious
place
for
it
to
happen,
and
I
think
that's
what's
being
said
here
and
then
I
think
one
should
follow
the
other
very
closely
so
the
next
cycle.
Otherwise
there
is
a
period
of
time
during
which
some
of
the
answers
to
the
debate
that
being
raised
in
the
debate
will
have
been
overtaken
by
development.
So
I
think
that
the
two
need
to
run
together.
G
I
think
there'll
be
a
strong
body
of
opinion
that
says
it
should
all
be
at
one
meeting,
but
that
I
think,
would
take
up
quite
a
considerable
amount
of
time,
because
I
think
the
quick,
I
think,
the
the
issue
of
debate
there
needs
to
be
a
reasonable
length
of
time.
For
that,
and
I
think
the
questions
I
would
say
a
minimum
of
an
hour
rather
than
the
customary
half
hour
that
we
have
at
our
own
council
meetings.
A
A
Okay,
thank
you.
Councillor,
inningworth.
E
D
Just
a
quick
thought
all
right,
just
a
quick
thought
chair
in
terms
of
timing,
I
mean
we
tried
to
cram
a
lot
into
council
meetings
with
this
one,
a
special
counsel,
meeting
the
same
way
we
have
the
state
of
the
city
and
some
other
things.
You
know
a
council
meeting
specifically
to
look
at
the
relationship
with
the
mayor
and
ask
the
questions
and
if
you
had
the
report
sometime
in
advance
of
that,
to
prepare
the
questions
and
and
so
just
devote
the
whole
meeting
to
it.
Not.
D
A
Thank
you,
councillor
bentley
paul
councillor,
graham.
H
Sorry
chair,
I
can't
find
the
hand
I
support
all
the
comments
made
by
other
colleagues
and
we
do
have
to
have
something
where
we
might
be
having
a
mayor.
But
if
the
mayor
in
some
points
is
going
to
be
telling
the
council
their
views,
then
they
need
to
appreciate
ours.
So
actually
I
agree
with
councillor
bentley
that
a
special
meeting
would
be
the
way
around
it
as
well,
but
they
certainly
have
accountability
to
our
authority.
A
Thank
you
so,
in
terms
of
moving
forwards,
I
think
it's
clear
that
we're
saying
we're
recommending
this
committee
that
they
should
both
write
a
report
and
come
and
answer
questions.
I
think,
there's
a
question
about
how
we
do
that,
whether
it's
in
two
meetings
or
one
extra
meeting
or
or
how
we
do
it,
but
we
need
to
make
sure
we
get
sufficient
time
to
scrutinize
what
they're
doing
and
why
they're
doing
it
and
then
how
they're
doing
it.
A
I
think
there's
there's
probably
a
bit
more
thought
to
go
into
that
piece
and
I'm
not
sure
whether
that
would
best
place
for
the
general
purposes
committee
or
ask
to
consider,
but
I
think
all
that
is
that
something
that
that
is
something
definitely
that
needs
to
go
into
to
the
to
the
thought
process.
Can
I
say,
trust
well.
G
Yeah
chair,
I
I
I
think
we
should
make
the
point
of
principle
about,
as
you
quite
rarely
say,
sufficient
time
being
made
available
for
both
of
the
processes
of
considering
the
report
debating
it
and
asking
the
questions
and
then
put
in
the
two
options,
because
I
think
there
are
pros
and
cons
with
each.
I
think
the
advantage
of
the
debate
informing
the
questions
that
are
then
put
to
the
merits
of
subsequent
meeting
has
a
lot
to
recommend
it,
but
I
do
believe
that
jonathan's
point
about
devoting
sufficient
time
to
it.
G
A
Okay,
so
I
think
I
think,
I'm
comfortable
with
that
and
an
extra
bullet
about
talking
having
a
having
a
proper
thought
about
how
how
the
question
process
works
and
how
the
answers
and
questions
are
raised
in
that
as
well,
and
so
I
think,
if
that's
our
recommendation,
we
need
to
do
that
and
then
I'll
I'll
go
away
and
work
with
with
kate
and
other
officers
about
the
best
sort
of
next
steps
in
terms
of
whether
that
needs
to
be
a
working
group
with
us
or
whether
it
needs
to
go,
have
a
report
to
general
purposes
committee
or
whether
it
needs
to
also
go
to
to
whips
straight
group
leaders
and
have
a
proper
conversation.
A
I
think
I'm
getting
nods
from
everyone.
So
that's
that's
really
positive!
John.
Are
you?
Are
you
happy
that
you
know
what
what
we're
saying.
A
Good
good,
I
feel,
like
that's,
really
positive
and
actually
wide
ranging
debate,
so
that's
really
helpful.
Thank
you,
members
of
the
committee,
I
think
clearly
the
impact
of
the
mayor
will
have
a
big
impact
on
all
of
us
and
and
leads
so
it's
worth
discussing
so
with
that
and
those
recommendations.
Let's,
let's
move
on
to
item
10
and
over
to
louise.
M
Good
morning,
chair
good
morning,
everyone
at
the
meeting
of
the
the
last
committee,
I
was
asked
to
bring
a
paper
outlining
the
measures
taken
by
leeds
city
council
with
regards
to
the
transfers
of
data
between
ourselves
and
the
eu
in
light
of
brexit.
M
At
that
time
we
still
did
not
know
what
the
outcome
of
the
eu
uk
trade
deal
would
be,
but
since
that
time,
obviously
we
were
all
aware,
because
it
was
in
the
the
national
news
we've
had.
We've
had
com
confirmation
now
and,
as
stated
in
section
three
of
this
report,
the
trade
deal
has
brought
with
it
and
up
to
six
months,
temporary
arrangement
to
enable
personal
data
to
continue
to
transfer
freely
between
the
uk
and
the
eu.
M
M
So
what
we've
done
to
to
to
go
through
that
an
international
transfers
working
group
was
established
over
12
months
ago,
including
representation
from
the
the
ig
team
and
from
legal
services
to
work
through
the
potential
issues
and
that
international
transfers
working
group
has
reported
in
regularly
to
the
council's
brexit
working
group
and
on
request,
has
supplied
a
report
to
the
brexit
members
working
group
as
well.
M
The
actions
undertaken
by
the
international
transfers
working
group
are
documented
at
4
of
the
report,
but
just
to
give
some
assurance
the
the
working
group
has
worked
through
as
followed
through
sorry
on
all
the
guidance
and
instruction
issued
by
the
mhclg
in.
In
this
regard
and
from
the
information
commissioner's
office,
the
working
group
has
identified
any
data
flows
which
may
be
impacted
in
the
event
that
an
adequacy
agreement
is
not
granted
or
is
delayed.
M
M
M
H
H
B
4.6,
where
there's
the
other
providers
and
the
biggest
you
know
you,
microsoft,
google's
where
we've
come
up
with
our
own
contingency?
How
long
would
these
take
to
happen
if
the
whole
agreement
lapses
come
july,
particularly
say
the
children's
services
one
and
things
being
transferred
in
hard
copy?
Is
there?
Is
there
a
time
limit
to
that?
M
Okay,
am
I
okay
to
answer
sorry,
I'm
just
looking
at
the
report
at
the
same
time
as
the
screen,
so
apologies
the
when
it
comes
to
the
the
mitigations
counselor,
the
the
three
sorry,
I'm
just
getting
the
papers.
M
I
have
found
it
sorry,
so
so
that's
already
been
done,
and
that
is
in
place
where
there's
there
isn't
an
alternative
legal
basis
and
we
we're
looking
to
relocate
information
to
the
the
data
centers
in
the
uk.
Those
suppliers
we've
basically
already
got
agreements
in
place
with
those
suppliers,
so
those
negotiations
have
already
taken
place
and
should,
like
you
say
we
we
have
two
days
notice
or
or
even
less
than
that.
Those
suppliers
are
aware
that
that
that
you
know
that
that
arrangement
needs
to
be
acted
on
immediately.
M
Similarly,
with
4.3.3,
discussions
have
taken
place
with
those
suppliers
already,
so
they
are
aware
that
we,
we
might
need
to
do
this
at
very
short
notice
and
similarly
in
in
all
in
the
cases
of
4.3.2
and
4.3.3,
which
is
where
we
need
the
supplier
to
become
involved
at
short
notice.
The
services
are
are
also
aware
that
they
mean
may
need
to
act
very
very
quickly.
M
So
we
we've
we've
worked
with
the
suppliers
very
very
closely
and
also
with
the
with
the
services
and
in
the
event
that
in
in
the
worst
case
scenario,
that
something
does
happen
that
we
can't
we
we
haven't
foreseen.
We've
also
been
working
with
those
services
to
ensure
that
their
business
continuity
plans.
M
B
Thank
you
sorry
and
thank
you
helper.
A
No
okay.
So
thank
you
very
much
for
this
report.
Louise
recommendations
on
page
89.
are
members
happy
with
those
seeing
nods
so
I'll.
Take
that
as
a
yes.
This
is
it's
positive.
Thank
you
for
the
follow-up
report,
louise
okay,
so
hi
timmy
evans.
But
before
we
go
to
item
11,
we've
got
a
short
break
because
it's
a
long
meeting.
A
So
what
I'm
going
to
say
is
we're
going
to
have
a
10
minute,
10
minute
break
and
then
we'll
we'll
start
again
if
members
could
be
on
time
on
the
way
back.
But
if
you
meet
your
microphones
and
turn
off
your
screens
for
10
minutes.
Thank
you
very
much.
B
B
B
Okay,
just
just
leave
it
for
now
I'll
I'll
have
a
word
with.
B
A
A
Okay,
welcome
back
everyone.
Hopefully
you
got
your
cup
of
tea
or
coffee
or
snack
or
comfort
break
that
you
needed.
Let's
get
back
on
to
the
agenda
now
we're
back.
A
I
saw
just
as
we're
leaving
that
counseling
worth
wanted
to
make
a
comment
or
raise
his
hand,
but
I
don't
I
don't
think
he's
back
quite
yet,
but
I
know
louise
is
planning
to
stay
for
the
whole
meeting,
so
we
can
always
bring
him
in
at
some
point
later
on.
If
that's?
Okay,
when
you
do
your
next
report,
if
that's
okay,
louise
okay,
so
let's
move
on
to
agenda
item
11
and
the
digital
information
systems
controls,
is
it
leona?
Leonardo?
Are
you
speaking
to
this?
A
Yes,
I
know
you're
new
to
post,
so
maybe
you
could
introduce
yourself
to
the
committee
before
you
start.
N
Good
morning
everybody
I
am
leonardo
tantari,
I'm
the
new
newly
appointed
chief
digital
information
officer
for
leeds
city
council,
but
also
leeds
clinical
commission
group.
It's
my
second
month
in
post.
So
I
will
be
talking
through
the
report
this
morning
and
I
just
started
saying
that,
as
I'm
on
my
second
month,
there
will
be
things
which
will,
of
course,
change
will
be
changing
in
your
course,
as
I
assimilate
more
information
on
how
both
the
council
and
the
ccg
work.
N
And
one
of
my
first
task
is
actually
to
look
at
the
structure
of
the
thing
between
the
ccg
and
the
council,
so
that
and
it
will
become
one
single
team,
provide
the
same
set
of
services
and
in
terms
of
what
the
is
offered.
There
are
a
num.
There
are
a
number
of
services
which
are
included
in
section
2.2
of
the
report,
and
it
is
by
no
main
an
exhaustive
list,
but
surely
it
gives
you
an
idea.
N
The
is
provides
services
ranging
from
a
help
desk
to
support
our
colleagues
in
the
use
of
software
energy
equipment.
We
provide
services
like
idea,
equipment,
like
laptops,
screens
smartphones.
We
provide
we
provision,
telephony,
solution,
storage,
backup,
network
solution,
but
also
we
developed
in
conjunction
with
business
areas,
relevant
system
or
we
work
on
business
change
proposal.
N
So
hopefully,
that
list
gives
you
an
idea
of
what
the
os
provides
in
terms
of
the
controls
which
are
put
in
place
within
the
gis
team,
as
you
would
expect,
as
there
is
an
operational
team
which
looks
after
help
desk
and
operational
services
like
infrastructure,
networking,
etc.
There
are
a
number
of
kpi
which
are
in
place,
which
measure
and
monitor
the
performances
of
these
services.
N
The
operational
services
like,
for
example,
the
service
center
or
help
desk,
and
we
have
in
conjunction
to
that
defined
sla
reports
and
which
we
measure
and
adhere
to
whenever
possible,
and
we
provide
those
reports
on
a
monthly
basis.
As
as
I
go
through
the
report,
I
will
be
putting
a
little
bit
of
my
spin
as
well
as
being
new
in
the
second
month.
N
So
this
is
an
area
that
I
will
be,
I'm
actually
reviewing
as
well
in
terms
of
reviewing
the
user
experience
as
well,
that
we
provide
to
to
every
users
of
digital
capabilities,
and
you
find
also
some
information
on
that
on
appendix
a
as
well
as
you
will
expect.
There
are
a
lot.
There
is
a
large
number
of
suppliers,
external
suppliers,
which
works
with
the
arrest
in
the
provisioning
of
I.t
delivery.
N
We
have
contracts
owners
in
place
for
each
one
of
those
we
work
very
closely
with
both
the
dis
sourcing
team
inside
the
is,
but
also
with
corporate
governance
as
well
and
again.
This
is
an
area
as
I
started
in
my
in
my
last
one
and
a
half
month
that
I
put
a
lot
of
attention
in
terms
of
reviewing
that
the
contracts
idea
to
the
best
council
plans
and
to
our
strategy
to
digitize
further
the
council
and
the
city
of
late.
N
This
is
this
area
is
particularly
close
to
the
provision
of
digital
roadmaps,
which
is
an
activity
which
is
ongoing
and
performed
very
closely
to
each
of
the
business
area
and
four
with
each
of
the
directors
or
directorates,
and
we
are
aiming
to
work
on
roadmaps
and
produce
the
first
version
shortly.
Actually,
by
the
end
of
this
month,
beginning
of
next,
which
will
highlight
what
will
be
the
three
year
plan
for
each
of
the
business
area,
and
this
is
an
iterative
process,
an
incremental
process
which
we'll
see
what
we
call
our
head.
N
N
As
you
would
appreciate,
there
are
a
number
of
foreign
group
which
are
already
in
place
throughout
the
council,
which
review
these
on
a
regular
basis,
and
we
have
also
established
that
our
financial
silver
session
forum
will
be
at
the
moment,
the
forum
where
we
will
escalate
and
resolve
business
conflicts
as
necessary.
N
Again,
there
is
in
the
appendix
b,
as
will
give
you
some
details
of
our
governance
related
to
projects
and
programs.
This
is
something
again
which
I'm
currently
reviewing,
and
indeed
I'm
speaking
to
the
leadership
team
in
the
council
on
how
that
might
be
changing
in
due
course
from
a
government
perspective,
project
and
programs
are
reviewed
regularly.
N
I'm
planning
actually
to
to
publish
that
more
widely
and
as
we
speak,
because
my
intention
is
actually
to
make
that
function
stronger
than
everything
and
announced
transparency
in
the
way
that
actually
project
programs
are
reported,
particularly
in
terms
of
progress.
So
there
is
a
further
work
which
you
will
see
as
well.
N
That
team
also
is
in
charge
of
forecasting
on
a
weekly
basis,
so
there
is
forecast
management
which
is
in
place,
and
there
is
a
regular
forum
where
resources
are
review
in
terms
of
their
location,
conflicts
and
for
their
impact
to
current
project
live
project
or
projects
which
are
in
the
pipeline
from
a
information,
governance
and
security
compliance.
We
have
two
boards,
so
we
have
a
compliance
board
which
has
been
established,
which
focus
on
ensure
that
compliance
risks
are
managed
and
also
actions
are
taken
in
regards
to
what
our
annual
itf
checks
is
providing
as
information.
N
We
have
also
an
information
management
board
which
oversee
all
the
information,
governance
of
projects
and
activity,
and
you
find
more
information
in
terms
of
their
terms
of
reference
in
appendix
c,
since
2015,
the
infrastructure
and
investment
includes
and
inclusive
growth.
Scrutiny
board
has
led
an
inquiry
in
digital
inclusion,
and
there
is
an
annual
report,
which
will
be
pro
which
will
be
presented
in
april
this
year,
which
will
contain
more
information
on
that.
N
My
understanding
is
coming
into
this
role
is
that
the
the
is
has
historically
performed
some
benchmarking
in
terms
of
the
value
for
money
that
the
team
provides.
N
There
is.
There
are
audit
reviews
which
are
in
place,
which
of
course,
provide
additional
reassurance
in
terms
of
the
services
that
we
provide,
and
the
list
and
the
schedule
of
those
audits
are
agreed
with
between
myself
and
the
internal
audit
function.
And
then,
of
course,
the
reviews
are
reported
by
the
head
of
internal
audit
to
corporate
governance
and
audit
committed
committee.
N
N
Also,
there
is
a
risk,
above
the
possibility
of
having
a
cyber
incident
because
of
digital
crime
or
processing
failure,
but
also
there
is
a
risk
which
we
manage
regularly
on
a
daily
weekly
basis,
which
is
related
to
information,
management
and
governance
as
well,
and
I
would
say
that
we
have
a
strong
and
security
team
which
review
and
assess
very
robustly
everything
that
the
is
does
beyond
those.
I
think
those
are
the
main
controls
which
I
wanted
to
present
for
today,
so
happy
to
take
any
question
you
might
have.
A
Thank
you
very
much
counselling
with.
E
Thank
you.
Thank
you
chair.
I
wanted
to
raise
an
issue
with
about
digital
inclusion,
which
I
think
will
be
a
a
running
issue
for
some
time
and
I'd
like
to
plug
it
up.
Now,
I'm
very
much
aware
of
the
increasing
role
of
geographic
information
systems
in
politics.
It
is
a
highly
political
issue.
It
often
allows
us
to
demonstrate
differences
in
in
wealth
or
access
to
services
and
intensely
political
issues.
The
best
sense
to
the
word
political
decisions
where
we
need
to
allocate
resources.
E
E
For
this
so
officers
giving
advice,
the
process
is
working
more
or
less,
but
it
could
work
better
and
the
issue
particularly,
is
about
access
to
information,
whether
it's
usable
information,
most
of
my
electors
who
use
this
area,
are
using
a
product
called
qgis,
which
is
free,
not
quite
as
good
as
the
software
the
council
uses,
but
the
advantage
of
it
being
completely
free
is
something
which
is
really
carries
a
lot
of
weight.
E
So
I'd
like
to
flag
this
up
as
a
future
area
for
discussion,
I
think
it
will
become
quite
an
important
issue
over
the
next
three
or
four
years,
not
actually
just
right
now,
but
the
issues
are
about
the
cost
of
the
software
access
to
information,
whether
we
shared
information,
for
instance,
it
would
be
a
good,
excellent
thing
to
my
mind
if
we
made
more
shape
files
available
on
the
web
for
people
to
download
and
use
in
their
own
gis
calculations.
E
N
So
and
so
I'm
assuming
I'm
okay
to
answer
so
in
terms
of
gis
and
s3.
I
actually
recently
met
with
the
the
supplier,
because
one
of
my
principles,
which
I
I'm
establishing
in
within
the
is
also
widely
within
the
council-
is
the
ability
to
have
interoperability
and
and
the
four
one
of
the
first
things
I
asked.
The
suppliers
is
the
access
to
what
are
called
the
api
and
services
free
of
charge
so
that
we
can
actually
expose
the
data
in
in
a
freely
way
without
additional
cost
to
the
council
or
actually
users.
N
So
that's
in
an
area
that
I'm
working
not
only
for
geographical
system
but
for
every
service
within
the
council,
because
my
view
is
that,
and
it's
early
stages
for
myself
has
just
arrived.
But
my
view
is
definitely
that
our
presence
in
the
web
in
terms
of
services
needs
to
be
announced
and
therefore
I'm
keen
that
we
provide
a
number
of
services
which
can
be
consumed
in
a
number
of
ways,
whether
it
is
sharing
data,
whether
it
is
actually
calling
a
service
through
another
software
which
you
can
consume
data.
N
So
those
are
the
areas
which
already
started
to
push
to
deliver.
Of
course,
that
has
an
impact
in
terms
of
what
the
council
already
use
and
what
they're
used
to
what
contractually
they're
working
on
most.
Certainly
that
is
regardless
of
the
country
than
the
software
and
the
supplier
we're
using.
I
would
be
pushing
to
have
those
services
in
place
at
the
moment
that
we
actually
signed
the
control
before
and
and
particularly
for
new
software,
not
only
on
the
geospace.
We
want
to
actually
do
that
as
well,
so
that
is
changing
the
way.
E
Yeah,
so
thank
you.
Thank
you.
One
thing
which
I
would
like
to
to
point
I'd
like
to
make
is
that
planning
services
are
very
much
at
the
centre
of
this.
E
We
have
software
for
downloading
major
planning
applications
which
leaves
a
bit
to
be
desired
actually
in
terms
of
operating
speed
that
to
if
there's
a
major
application
you
may
be
talking
about
hundreds
of
files
and,
of
course
the
one
you
haven't
downloaded
is
the
one
you
need
so
you're
constantly
under
pressured
have
a
complete
set.
It
isn't
too
easy
for
a
member
of
the
public
to
keep
track
of
a
large
application.
E
I
think
we
could
make
the
things
we
could
do
to
help
and
to
facilitate
the
planning
software
to
work,
work
better
and
just
to
share
the
information
better.
I
mean
it's
a
joke
among
people
who
comment
on
planning
applications
that
the
process
goes
through
a
very
leisurely
process
to
begin
with,
and
then
a
week
before
the
panel
meets
suddenly
the
application
is
changed
out
of
all
recognition.
You
need
to
complete
do
download
and
all
your
previous
comments
are
out
of
date
and
people
joke
about
it,
but
it
isn't
just
a
joke.
It's
it's
something.
E
A
Thanks
for
that,
counseling
work
does
does
anyone
else
have
any
any
questions?
No,
so
let's
look
at
so
on
page
98,
there's
the
recommendations
and
the
other
area
that
I'd
like
to
suggest.
We
look
at
also
is
the
reviewing
the
arrangements
of
cyber
security
as
we
move
more
data
online,
I
think
that's
been
discussed.
A
I
know
leonardo
and
I
discussed
that
chairs
briefly
in
a
bit
more
detail,
so
I
think
that's
something
we
should
just
put
in
there
as
a
recommendation
as
well.
If
members
are
happy
with
with
that
and
I'm
seeing
nods
so
I'll.
Take
that
as
confirmation.
A
So
thank
you
very
much
leonardo
and
this
report.
Let's
move
on
to
item
item
12.,
okay,
back
to
you,
louise.
M
Good
afternoon
now,
okay,
so
at
the
the
the
previous
session
of
this
committee,
I
I
brought
to
your
attention
that
the
the
council
has
deferred
its
psn
submission
with
support
from
the
cabinet
office
and
on
the
proviso
that
an
action
plan
be
submitted
to
the
cabinet
office
by
the
31st
of
december,
signed
off
by
leonardo
the
newly
appointed
cdio
I
con.
I
can
now
confirm
that
this
happened.
M
M
The
cabinet
office
have
now
responded
to
our
deferment
submission
and
they
have
agreed
the
revised
date
and
the
action
plan,
and
they
did
this
by
telephone
last
week.
M
M
It
has
been
agreed
by
the
cdio
to
continue
in
this
format
of
the
cyber
team
until
until
such
time
as
it
might
be
replaced
with
a
suitable
alternative
as
part
of
the
cdio's
new
target
operating
model
for
the
is
and
you'll
refer
to
the
previous
paper,
where
leonardo
did
refer
to
that.
M
It
will
be
completed
by
the
end
of
march
2021
in
order
to
keep
on
top
of
this
myself
and
the
cdio
have
asked
for
weekly
updates
of
this
project
to
be
reported
to
the
senior
leadership
team.
M
M
Myself
and
the
cdio
have
engaged
in
conversations
regarding
the
prioritization
of
this
work
and
the
issues
presented
in
the
past,
which
this
committee
are
already
aware
of.
The
chair
of
this
committee
has
also
between
this
committee
and
the
previous
one
has
also
met
with
the
cdio
to
discuss
such
matters.
M
I
can
give
you
assurance
that
the
senior
leadership
team
of
dis
has
worked
been
working
through
all
the
pieces
of
work
on
the
books
that
are
presented
to
the
s
at
the
moment,
and
the
compliance
projects
have
all
been
prioritized
and
the
cdio
is
taking
a
paper
to
clt
in
the
very
near
future.
Regarding
the
prioritization
of
projects.
M
One
last
point
to
note:
the
annual
I.t
health
check
was
conducted.
The
week
commence
the
weeks
commencing
the
11th
and
the
18th
of
january
of
this
year.
We
now
have
the
report
from
the
it
health
check.
You
will
know
from
the
years
I've
been
coming
to
this
committee
that
this
this
is
essentially
what
we
work
from
prior.
M
The
cyber
team
are
currently
reviewing
the
report,
but
I
can
confirm
that
the
output
from
this
year's
it
health
check
was
there
were
no
surprises,
so
there
was
nothing
that
was
reported
to
us
that
we
weren't
already
aware
of
that.
The
cyber
team
weren't
already
active
and
have
to
do
such
works
before
july
and
that
there
isn't
already
a
project
in
train
to
deliver
on.
M
So
all
those
all
the
vulnerabilities
that
have
been
reported
to
us
out
of
the
it
health
check
are
ranked
based
on
their
their
score
and
everything
that
is
a
seven
and
above
have
been
prioritized
to
be
worked
on
first
by
the
cyber
team.
A
No,
so
I
think
it
goes
without
saying
that
this
is
clearly
a
really
critical
project
that
we're
keen
to
see
continue
movement
on
and
we're
it's
pleasing
to
see
it's
getting
senior
attention,
and
so
I
think
again,
if
there's
at
any
point,
you
fear
it's
behind
schedule.
I
think
I'm
sure
the
committee
will
agree
that
you
should
notify
me
at
the
earliest
possible
opportunity-
and
I
do
think
that's
important,
because
because
obviously
this
this
is
something
that
should
should
have
the
focus
so
on
that
page
111.
The
recommendations.
A
Are
we
happy
that,
subject
to
the
extra
recommendation
I
just
made
about
notifying
me
if,
if
we're
behind
schedule,
I
remember
is
happy
with
that
yeah
good.
Thank
you
very
much
and
then
just
while
you're
still
here
louise,
I
know
I
saw
counseling
worst
hand
went
up
on
your
previous
paper.
Just
I
think
after
I
called
a
german,
so
I
don't
know
if
you
want
to
make
your
comment
now,
of
course,
cleanly
worth.
E
Thank
you
very
much,
there's
a
separate
problem.
There's
a
full-on
clash
with
the
biodiversity
working
party
for
climate
change.
We
say
most
unfortunate
they've
arranged
a
meeting
at
the
same
time
as
a
formal
council
committee
meeting.
It
can't
be
in
two
places
at
once.
I
was
going
to
nip
across
and
give
them
a
piece
of
my
mind.
E
A
Thank
you,
council,
anyways,
okay,
councillor,
trust,
well,.
G
Yeah,
it's
just
a
really
quick
point
of
of
process.
A
No,
I
can't
see
any
indicating
so,
let's
move
on
to
the
next
large
item.
I
don't
know
who
wants
to
start
on
this,
whether
that's
mary
hand
over
to
you
mary.
H
Thank
you
chair,
so
the
report
presents
the
final
version
of
the
2019-20
statement
of
accounts
for
approval
by
the
committee
and
also
grant
thornton's
final
audit
report
on
them.
H
So
you
may
recall
that
originally
that
27
million
distribution
was
treated
as
deferred
income
in
the
2018-19
accounts,
but
subsequently
the
first
set
of
accounts
for
the
limited
liability
partnership
itself
showed
that
that
those
amounts
as
being
a
transfer
of
net
worth
from
the
entity
to
its
two
members.
So,
as
a
result,
the
council
has
been
reconsidering
its
accounting
treatment
of
that
distribution.
H
At
the
november
committee,
we
explained
that
we
were
proposing
to
treat
that
as
revenue
income
subsequently
grant
thornton's
technical
team
have
reviewed
that,
and
it
has
been
agreed
that
it
would
be
better
to
treat
it
as
a
capital
receipt.
So,
in
terms
of
the
impact
on
the
accounts,
the
increase
of
25.6
million
in
reserves
is
an
increase
in
the
usable
capital
receipts
reserve,
rather
than
an
increase
in
an
earmarked
revenue
reserve.
H
So
the
there
is
estimated
at
the
moment
to
be
6.6
million
of
capital
grants
and
1.3
million
of
revenue
grants
which
was
previously
shown
as
income
and
carried
forward
in
reserves.
That
is
the
accounting
treatment
of
that
has
now
been
changed
so
that
those
amounts
are
shown
as
receipts
in
advance
in
these
revised
accounts
and
then
finally,
we've
reconsidered.
The
level
of
all
the
provisions
based
on
the
latest
data
and
that
has
resulted
in
small
increases
on
the
collection
fund
to
both
the
appeals,
provision
and
the
bad
debt
provision.
J
You
thanks
mary
and
thanks
chair
comminder
will
take
you
through
the
updated
iso
260
report
and
then,
if
I'll,
I'm
happy
to
take
the
committee
through
the
letter
that
relates
to
the
frc
reviews
of
prior
files
chair
so
I'll.
Take
that
one
after
if
that's
okay!
Next
chair
thanks
bender.
K
Thanks
gareth,
our
updated
report
that
you
have
in
front
of
you
is
really
an
update
to
the
report
that
we
presented
to
the
audit
committee
back
on
the
14th
of
december.
K
So
what
I
propose
to
do
is
just
talk
you
through
the
changes,
the
key
changes
that
have
been
made
to
that
report
and
I
think
the
first
area
I
just
want
to
touch
on
is
on
page
three
of
our
reports
on
page
127
of
the
pack,
and
that
relates
to
marion
house,
an
area
that
mary's
already
referred
to,
and
it's
to
recognize
the
adjustment
of
50
of
the
advanced
rental
prepayment
as
a
return
of
capital
as
opposed
to
what
it
was
previously
a
return
on
capital,
and
there
is
a
prior
period
adjustment
as
again
mary
has
referred
to,
and
the
council
has
provided
a
number
of
detailed
accounting
entries,
which
we
are
currently
working
our
way
through
and,
as
mary's
already
said,
the
impact
is
that
deferred
income
falls
and
the
council's
usable
capital
receipts
increase
by
the
same
amount.
K
Just
over
the
page
onto
page
128
of
the
pack
of
page
four
of
our
report,
our
work
is
now
substantially
complete.
Subject
to
a
number
of
areas
that
remain
outstanding,
firstly,
relating
to
information
on
the
council's
pfi
schemes
in
regard
to
capital
expenditure
and
the
accounting
treatment
and
classification
of
a
particular
lease
on
whitehall
road.
K
We
have
been
provided
with
information
on
the
lease
and
the
information
on
the
pfi
schemes
was
provided
to
us
last
week,
so
we
are
now
working
our
way
through
the
information
provided
and
assuming
it's
all
there.
We
should
be
able
to
conclude
our
work,
but
there
may
well
be
further
queries
if
there
isn't
sufficient
information
or
further
questions
arise.
K
In
terms
of
concluding
our
work,
we
need
to
finish
off
work
on
our
pension
fund
assets
and
liabilities,
in
addition
to
disrupting
upon
merion
house
at
the
accounting
treatments.
I've
referred
to.
There
are
quite
a
number
of
entries
that
we
need
to
work
our
way
through.
K
There
are,
of
course,
internal
quality
review
processes
that
we
need
to
just
complete,
as
well
as
to
sign
all
areas
of
the
file
off
once
work
has
been
completed
and,
of
course,
then
we
need
to
go
through
and
review.
The
final
version
of
the
financial
statement
that
are
in
front
of
you
today
there
are
quite
a
lot
of
amendments,
so
that
may
take
some
time,
but
we
will
endeavor
to
do
that
as
quickly
as
we
possibly
can.
K
Overall,
our
anticipated
or
report
is
expected
to
be
unqualified,
with
an
emphasis
of
matter,
paragraph
relating
to
the
material
uncertainty
around
the
valuation
of
london
buildings
and
investment
properties
as
a
direct
impact
of
curbid
covert,
19,
and
also
the
material
uncertainty
in
respect
of
some
valuations
of
level.
3
equity
and
property
funds
that
have
been
identified
by
the
west
yorkshire
pension
from
the
auditor
in
their
report.
K
That's
something
that
should
be
disclosed
in
the
council's
accounts,
and
then
we
will
refer
to
that.
In
our
audit
opinion
too,
over
the
page
onto
page
129,
page
5
of
our
report.
In
terms
of
value
for
money,
we've
updated
our
report
to
reflect
the
month
7
a
report
presented
to
the
executive
board
on
the
16th
of
december,
in
essence,
which
identifies
that
there
will
be
a
balanced
position
for
2021
and
also
we
touch
on
2122,
and
there
was
a
remaining
gap
of
5.3
million,
which
I
understand
has
now
also
been
eliminated.
K
Just
a
point
to
the
bottom
of
that
page
to
say
that
whilst
we've
completed
the
majority
of
our
work,
our
certificate,
which
actually
closes
the
audit,
can't
be
issued
until
we've
completed
work
on
hall
of
government
accounts,
and
that
will
happen
once
we've
completed
our
audit
work
on
the
council's
accounts
as
a
next
step.
So
the
opinion
probably
will
be
issued
before
the
completion
certificate
rather
than
at
the
same
time,.
K
Moving
on
then
on
to
page
134
or
page
10
of
our
report
just
to
draw
out
there
on
the
pension
pension
fund,
the
west
yorkshire
pension
pension
fund
auditor
has
issued
their
audit
opinion
and
it
does
include
a
material
uncertainty,
paragraph
relating
to
code
19
relating
to
certain
valuations
of
private
equity
and
property
funds.
So
I
think
it's
quite
important
that
that
is
actually
referred
to
in
the
council's
accounts
to
explain
that
that
uncertainty
has
been
provided
as
regards
to
the
pension
fund.
K
In
addition,
at
appendix
c,
there
are
also
some
presentational
disclosure
amendments
which
we'll
come
on
to
in
a
little
while.
K
Page
143
or
19
of
our
report
just
sets
out
a
little
bit
further
detail
our
further
work
on
merion
house
and
the
reason
we
have
reached
the
conclusion
that
we
have
that
it
ought
to
be
recorded
as
a
return
on
return
of
capital.
I
beg
your
pardon
rather
than
a
return
on
capital
and
the
need
for
a
prior
period
adjustment
to
create
the
original
entries
that
took
place
in
2018
19.
K
Changes
on
page
156
on
independence
and
ethics,
on
page
32
of
our
report,
just
to
draw
through
your
attention
as
bottom
of
the
page,
to
ensure
that
this
complete
transparency,
one
of
grant
thornton's
employees
left
of
the
firm
at
the
start
of
2020
and
later
joined
the
council.
That's
just
set
out
there
that
the
individual
concerned
did
not
have
any
involvement
prior
to
leaving
the
account
prior
to
leaving,
grant
thornton
and
joining
new
city
council
in
the
audit
process
itself.
K
K
And
on
page
160
audit
adjustments,
we
have
put
in
an
adjustment
for
the
prime
period
adjustment
relating
to
marion
house.
Of
course,
that
is
the
the
main
movement.
There
are
indeed
quite
a
number
of
other
minor
adjustments
that
we
are
working
our
way
through,
but
rather
than
confuse
the
detail
is
the
overall
amendment
that's
been
reported
there.
K
The
audit
adjustments
we
have,
I
identified
a
couple
more,
the
last
one
on
the
bottom
of
page
161
relating
to
operating
leases
and
the
bottom
one
on
page
162
relating
to
the
cash
flow
statement,
two
and
then
the
couple
of
adjustments
that
are
set
out
on
page
163.
Those
are
indeed
additional
ones
to
the
report
that
was
presented
to
you
back
in
december.
A
So,
just
just
to
be
clear
in
terms
of
the
process
for
finalizing
publishing
the
accounts
there
for
the
council
to
just
run
through
the
timeline.
For
me,
perminder.
K
K
We
have
a
number
of
other
areas
that
we
need
to
conclude
our
review
work
on.
As
you
know,
we
reported
last
time
that
the
accounts
were
subject
to
a
hot
review
process.
K
Once
we've
responded
internally
to
the
queries
raised,
that
formal
process
has
yet
to
be
concluded,
and
then
I
think
the
big
areas
that
we
need
to
review
and
update
our
understanding
of
the
amendments
to
the
accounts,
with
all
the
changes
that
have
been
processed
by
the
council
during
the
audit
process
and
since
the
draft
accounts
were
originally
presented.
A
Yeah
yeah,
okay,
I
guess
it's
frustrating
that
we're
we're
still
got
an
unknown
timeline
when
clearly
we
raised
the
time
issue
quite
quite
clearly
at
the
last
meeting
does
any
do
any
other
members
have
questions?
A
J
This
paper
this
was
sent
through
to
yourself
chair
following
you,
the
the
letter
that
you
sent
to
me
about
three
or
four
weeks
ago.
J
That
highlighted,
I
guess
some
well
publicized
issues
that
the
frc
had
with
grant
thornton's
audit
of
patisserie
valerie
and
then
some
wider
challenges
around
their
review
of
a
sample
of
public
sector
based
audit
files
in
in
1819,
and
I
guess
this
tries
to
set
out
a
response
to
particularly
the
public
sector
file
reviews,
given
that's
the
obviously
the
sector
that
that
perminder
and
I
work
in
and
obviously
is
relevant
to
to
you
as
a
committee.
J
So
I
think
before
I
actually
go
through
the
letter.
Just
as
a
bit
of
background,
I
suppose
it's
worth
pointing
out
that
grant
thornton's
public
sector
audit
team
are
subject
to
external
regulatory
review
by
a
couple
of
different
regulators,
depending
on
the
size
of
an
audit,
so
for
audits,
with
a
gross
spend
over
500
million,
which
obviously
lee
city
council
would
would
fit
into
that
category.
J
They
are
subject
to
review
by
the
financial
reporting
council,
the
frc
for
audits
in
local
authorities
and
nhs
bodies
with
a
gross
spend
of
less
than
500
million.
They
are
subject
to
review
by
the
institute
of
chartered
accounts
of
england
and
wales,
the
icaw
and
their
quality
assurance
department
or
quad.
J
So
we've
tried
to
set
out
on
on
page
one
seven
four
of
the
pack,
some
key
messages
to
to
feedback,
and
I
guess
it
is
worth
saying
that,
in
terms
of
the
frc's
review
of
the
six
public
sector,
audit
files
that
were
subject
to
review
last
year
in
terms
of
the
value
for
money
conclusion
work
that
finding
was
very,
very
strong
and
we
received
some
really
strong
scores
off
the
back
of
that.
J
So
both
the
frc
and
the
quad
review
audit
files
on
a
four-point
scale,
1,
2a,
2b
or
three,
and
really
it's
scores
of
one
and
two-
a
that
are
the
acceptable
level
of
audit
quality.
Two
b
represents
an
adequate
score
in
terms
of
the
audit
opinion
being
appropriate,
but
it
does
require
some
significant
issues
for
improvement
and,
obviously
a
score
of
three
is
an
inappropriate
audit
file
and
just
to
be
really
clear.
The
frc
scored
all
six
of
our
value
for
money.
J
Conclusion
pieces
of
work,
five
of
them
at
level
one
and
one
at
2a,
and
I
guess
that
work
on
on
the
value
for
money
conclusion,
as
members
of
the
committee
will
know,
is
where
we
look
at
the
sort
of
detailed
assumptions
around
the
budgetary
planning.
The
budgetary
out
turn
the
management
of
savings,
the
overall
sort
of
financial
standing,
financial
position
of
an
authority,
or
indeed,.
C
J
Nhs
body
and
things
that
I
think,
as
an
audit
committee,
you
know
sort
of
key
areas
of
assurance
for
you
so
that
detailed
work
around
some
of
those
financial
assumptions.
The
frc
were
entirely
comfortable
with
in
terms
of
the
smaller
bodies
of
those
of
less
than
500
million
spend.
The
quad
is
also
of
the
view
that
grant
thornton's
public
sector
audit
files
was
of
a
very
high
standard.
So
again,
I
think
we
had
eight
or
nine
files
reviewed
last
year,
the
majority
at
one
and
the
rest
at
2a.
J
Now,
in
terms
of
the
frc's
review
of
the
accounts,
audit
opinion
work
on
the
six
files
last
year,
you're
absolutely
right,
chair
to
point
out
that
only
one
of
those
six
files
were
grade
was
graded
at
2a,
with
the
other
five
being
graded
at
2b,
and
I
guess
the
main
factor
in
that
grading
was
in
relation
to
the
level
of
work
that
was
done
on
property
planning
equipment
or
fixed
assets
in
old
terminology
around
the
valuation
of
those
assets
on
those
five
particular
files.
J
Now,
as
a
result
of
that,
clearly,
you
know
that
wasn't
an
outcome
that
the
firm
wanted,
but
action
was
taken
for
the
1920
audit,
which
is
obviously
the
one
that
we're
currently
concluding
on.
J
So
there
was
a
greater
level
of
depth
of
testing
around
the
valuation
of
property
plants
and
equipment,
and
and
also
in
relation
to
the
pension
fund
liability
which
permit
has
just
recently
taken
us
through
in
the
iso
260,
and
I
think
you
know,
if
you
probably
asked
victoria
and
mary
and
the
team,
you
know
the
level
of
sample
testing
and
detailed
queries
around
the
valuation
of
of
london
buildings
at
least
city
council.
There
was
a
step
change
in
terms
of
our
sort
of
level
of
rigor
on
that
particular
area.
J
In
addition,
we
also
for
all
our
major
audits,
those
over
500
million
such
as
leeds.
We
also
engaged
our
own
auditor's
expert
on
the
valuation
side
to
supplement
the
audit
work
that
we
were
doing
ourselves
around
your
valuation.
J
So
obviously
the
council
has
a
management
expert
in
terms
of
either
your
internal
valuers
or
for
certain
london
buildings.
You
get
an
external
value.
I
think
you've
got
five
in
total
that
you
utilize
and
we
actually
employed
our
own
auditors
expert
to
help
challenge
the
rationale
and
assumptions
of
your
valuers
informing
that
overall
assurance
that
we
got
over
your
your
valuation
of
your
london
buildings.
So
that
was
another
key
change
that
that
we
brought
in
this
year,
and
I
suppose
another
point
just
to
mention
chad.
J
I
think
we've
picked
this
up
at
previous
previous
audit
committees
is
clearly
a
lot
of
our
audit
resource
is
spent
looking
at
the
valuation
of
the
pension
fund,
liability
and
the
valuation
of
property
plant
and
equipment,
a
very
high
proportion
in
terms
of
our
overall
audit
resource,
because
obviously
our
regulator
has
got
a
very
keen
interest
in
the
work
that
we
do
in
those
areas.
J
They
don't
ultimately
trickle
down
to
the
usable
reserves
of
the
council,
so
in
terms
of
things
that
probably
keep
victoria
awake
at
night-
it's
probably
not
in
relation
to
the
movement
of
the
london
building's
valuation
or
indeed
the
pension
valuation,
because
they
don't
ultimately
impact
on
what
might
be
seen
as
the
bottom
line
of
the
council.
J
But
you
know,
whilst
the
regulator's
got
the
interest
in
those
areas.
That
is
why
auditors,
not
just
at
least
but
across
the
sector,
are
investing
a
lot
of
time
to
make
sure
we've
got
the
required
level
of
assurance
in
those
areas.
J
Now
that
focus
may
change
somewhat
in
the
future
and
obviously
I'm
sure
many
members
will
be
familiar
with
the
the
redmond
review
that
came
out
towards
the
back
end
of
last
year,
and
you
know
that's
specifically
drawn
out
in
that
in
that
report-
that
auditors
are
spending
a
disproportionate
amount
of
time
in
their
view
on
areas
of
the
accounts
that
are
not
necessarily
impacting
on
the
true
financial
position
of
a
local
authority,
and
so
that
may
change
in
the
future.
J
But
clearly,
you
know
in
terms
of
this
year's
audit
and
certainly
next
year's
as
well
in
2021,
that
increa,
that
level
of
focus
and
detail
around
ppe
and
the
pension
fund
balance
is
likely
to
continue.
J
But
what
I
would
say
is
coming
back
to
one
of
my
original
points
where
we've
done
detailed
work
around
the
overall
financial
position
of
an
authority
ie
the
work
that
forms
part
of
the
value
for
money
conclusion.
The
regulator
was
satisfied
with
our
work
in
that
area.
So,
hopefully,
that's
sort
of
helpful
clarification
chair
around
the
frc's
view
on
on
public
sector
audit
files
reviewed
at
gt
in
the
prior
year,
but
obviously
happy
to
take
any
questions.
A
J
Just
to
be
clear,
yes,
it
will.
I
mean,
we've
done
a
significant
level
of
of
training.
You
know
to
inform
the
1920
audit
council
haran
off
the
back
of
the
the
frc's
finding
on
our
1819
audit.
That's
that's!
What's
led
to,
I
guess
the
increased
level
of
depth
and
granularity
of
our
work
on
ppe
and
pensions,
which
you
know
I'd
like
to
think,
was
reflected
through
in
the
audit
work
that
we've
been
doing
and
that
we've
been
challenging.
J
You
know
the
finance
team
on
on
the
numbers
that
were
in
the
accounts,
but
that
that
training
will
continue.
We've
already
held
a
training
session
last
month.
We've
got
regular
training
sessions
in
the
diary
within
the
public
sector
audit
team
to
ensure
that
all
our
teams
are
set
up
in
an
appropriate
way
for
the
2021
audits
that
will
be
taking
place
later
this
year.
J
Well,
hopefully,
not
councillor
haran,
the
frc's
reviews
of
1920
files
are
about
to
get
underway,
as
I
say,
the
the
key
finding
that
from
from
last
year
around
that
valuation
of
ppe-
and
we
believe,
with
the
sort
of
increased
testing
focus
and
particularly
the
use
of
our
own
auditor
expert-
will
help
to
address
the
frc's
concerns
in
that
particular
area
of
london
building
valuation.
J
J
Yes,
yes,
happy
happy
to
do
that
chair.
I
can
feed
that
back
to
you
once
the
flc's
concluded
their
review.
F
A
Yep,
thank
you,
okay.
So,
let's
I
can't
see
anyone
else
indicating
so,
let's
go
back
to
the
recommendations
which
are
on
page
119
to
start
start
on
page
119
and
go
over
page
so
essentially
we're
agreeing
to
the
accounts
subject
to
the
finalization
of
gareth
and
permind,
and
their
teams
finishing
or
finalizing
the
last
few
bits,
hopefully
are
members
comfortable
to
do
that
subject
clearly
to
any
changes
would
need
to
be
notified
and
discussed
appropriately.
J
It
was
just
on
that
point
yeah
I
mean
clearly.
You
know
that
this
type
of
approval
is
quite
typical,
whilst
we're
still
finalizing.
You
know
certain
bits
of
our
work.
Clearly,
if
anything
material
came
out
of
that
finalization
piece.
Obviously
we
we
would
make
you
aware
of
that
council
scopes,
but
you
know,
as
paminda
said
once
we
work
through
those
finalization
points
and
if
we're
satisfied
with
them,
then
we
traditionally
just
you
know,
deal
with
the
final
approval
with
victoria.
A
I
think
I
think
the
point
I've
made
many
times
is
that
and
in
the
futures
that
in
in
the
ideal
world
we
would
have
dotted
all
the
eyes
and
crossed
all
the
teases
prior
to
the
committee
meeting,
and
that
is
where
I'd
like
to
be
in
the
future.
It's
where
I'd
like
to
be
now
but
we're
not.
We
can't
change
that,
but
that's
what
I'd
like
to
be
in
the
future,
but
with
that,
I
don't
think
I've
got
any
dissent
on
moving
forward
on
the
proposed
basis.
So,
let's,
let's
do
that?
A
Okay,
so
thanks
gareth
and
paminda,
and
also
thank
you
to
mary
mitch
and
vic
richard
and
victoria,
and
all
that
the
internal
teams-
and
I
know,
there's
a
lot
of
work-
that's
gone
into
getting
these
accounts
nearly
finalized
or
hopefully
nearly
finalised.
A
Hopefully
we
don't
talk
about
these
accounts
at
a
committee
meeting
again
we'll
talk
about
next
year's
or
the
year
we're
currently
in
probably
okay,
so
agenda
item
14
is
the
work
program.
There's
only
one
meeting
left,
so
hopefully
there
won't
be
any
surprises.
A
Were
members
happy
with
the
do
it
all
in
one
go
with
a
short
break,
I
thought
that
was
okay.
Today,
I've
got
some
nods
from
members.
It
just
means
that
we
talk
about
everything
at
full
public
meeting,
which
I
think
is
a
positive
thing.
B
I
mean
we
still
have
a
first
of
march
meeting
now
because
it'll
roll
into
the
proper
meeting
jeff.
A
All
rolling
to
the
proper
meetings,
the
first
of
march
was
the
working
group,
but
I
think
my
take
is
that
we're
comfortable
with
doing
a
full
committee
meeting
with
a
break
and
then
we
get.
I
think
it's
probably
easier
for
everyone.
So
there's
you
can
we
all
just
prepare
for
for
a
meeting
it
just
it
makes
a
long
meeting,
but
that's
that's
life.
Sometimes
councillor
treswell.
G
Yeah
chair
just
just
to
reinforce
that,
I
think
I
was
one
of
the
members
who
expressed
concern
about
using
working
parties
to
go
through
detail
and
then
simply
receiving
minutes
and
kind
of
rubber,
stamping
those.
I
think
that
that's
not
the
appropriate
way
for
us
to
operate,
and
I
think
what
we've
done
today
and
what
you've
done
today
is
is
a
much
more
appropriate
way
of
dealing
with
matters.
A
John
will
john
willa
update
those
agenda
items.
I
I
wanted
to
not
preempt
if,
if
the
committee
had
said
he
did
ask
me
prior
to
this,
whether
he
should
cancel
it,
but
I
didn't
want
to
preempt
members
having
a
different
view
and
also
if
this
had
been
a
complete
nightmare
and
gone
on
until
three
in
the
afternoon.
Members
might
have
changed
their
minds,
but
it
hasn't
so
that's
great
okay.
So,
on
that
I'll
close
the
meeting.
Thank
you
everyone
for
attending.
A
Thank
you
to
offices
and
external
parties
and
linda
thank
you
for
attending.
Hopefully
it
is
everything
you
hope
for
and
look
forward
to
seeing
you
at
the
next
meeting.
Thank
you.