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From YouTube: 7/14/2022 - Nevada Silver Haired Legislative Forum
Description
This is the fourth meeting of the 2021-2022 Interim. Please see the agenda for details.
For agenda and additional meeting information: https://www.leg.state.nv.us/App/Calendar/A/
Videos of archived meetings are made available as a courtesy of the Nevada Legislature.
The videos are part of an ongoing effort to keep the public informed of and involved in the legislative process.
All videos are intended for personal use and are not intended for use in commercial ventures or political campaigns.
Closed Captioning is Auto-Generated and is not an official representation of what is being spoken.
A
Good
morning
and
welcome
to
the
fourth
meeting
of
the
nevada
silver-haired
forum
legislative
meeting
agenda.
First,
we
will
call
the
role
for
those
members
attending
virtually.
Would
you
please
turn
on
your
cameras
and
respond
when
you
hear
your
name?
Thank
you,
madam
secretary.
Please
call
the
role
if
a
member
is
not
present,
please
record
that
member
as
present
when
he
she
or
he
or
she
arrives.
E
F
A
Thank
you,
madam
secretary,
welcome
to
our
audience
in
las
vegas,
those
joining
us
by
video
conference
in
carson
city
and
anyone
listening
over
the
internet
members.
I'd
like
to
go
over
the
housekeeping
items
shortly,
but
before
that
I
want
to
address
one
issue:
foreign
president,
al
marez
asked
me
if
I
could
share
the
meeting
today.
She
is
joining
us
over
zoom
instead
of
in
person.
E
A
Thank
you
so
much.
We
look
forward
to
seeing
you
in
august.
Before
we
begin,
I
would
like
to
take
a
moment
to
go
over
some
basic
housekeeping
hidings.
Our
meeting
is
video
conference
to
carson
city.
You
can
virtually
participate
over
zoom
as
well.
I
am
asking
our
presenters
on
zoom
video
on
the
zoom
video
call
to
leave
your
cameras
off
and
microphones
muted
until
called
upon
on
the
for
your
agenda
item
under
which
you
will
present
or
if
I
direct
any
questions
to
the
zoom.
Video
call
has
a
chat
feature.
A
However,
this
feature
is
only
to
be
used
for
technical
assistance.
Any
links
or
information
that
you
would
like
to
share
during
your
presentation
should
be
stated
verbally
on
the
record.
Members
of
the
public
should
sign
the
sign-in
sheet
at
each
location,
even
if
you
do
not
attend
to
testify.
When
testifying.
Please
remember
to
turn
on
your
microphone
and
clearly
state
your
name
and
the
entity
you
represent
at
the
beginning
of
your
testimony,
speak
directly
into
the
microphone
to
ensure
those
listening
and
other
locations
and
watching
online
can
hear
your
testimony.
A
Each
witness
should
provide
a
business
card
and
a
copy
of
any
written
materials
not
previously
submitted
to
the
secretary
meeting
materials
provided
to
forum
members
for
this
meeting
can
be
assessed
on
the
fourth
forms
web
page
individually.
Public
copies
are
also
available
in
each
meeting
location,
and
here
it's
on
the
front
table.
A
Anyone
who
would
like
to
receive
electronic
notification
of
an
access
to
the
forum's
agenda
meetings
and
final
report
can
do
so
by
going
to
the
devada
legislative
website
and
following
the
links,
and
finally
I
would
like
to
remind
everyone
to
please
silence
all
of
your
electronic
devices,
especially
cell
phones
and
laptops,
during
the
meeting
with
that.
Let's
get
started.
A
We
will
have
a
public
comment
period
at
the
beginning
and
ending
of
the
meeting
speakers
are
urged
to
avoid
repeating
comments
or
points
made
by
previous
speakers.
Any
person
may
also
submit
written
comments
to
the
forum
secretary
during
or
after
today's
meeting.
In
addition
to
testifying
in
person,
members
of
the
public
may
provide
public
comment
in
four
different
ways,
all
of
which
are
listed
on
the
agenda.
With
that
we
will
move
on
to
public
comment
forum
members.
Please
keep
in
mind
that
public
comment
is
only
for
members
of
the
public.
A
G
G
I'm
here
today
to
thank
this
committee
for
your
service
in
protecting
the
needs
of
retired
nevadans,
especially
those
retirees
in
the
nevada,
public
employees,
retirement
system
pers,
who
make
up
our
pen.
I
am
speaking
primarily
today
on
item
three,
your
presentation
on
elder
scams
and
awareness
from
the
attorney
general's
office.
G
G
How
serious
an
issue
this
has
become
because
many
of
our
members
have
been
victimized
by
these
scams.
We
have
highlighted
this
issue
in
our
quarterly
newsletter
many
times,
but
it
never
ceases
to
amaze
me
how
many
seniors
still
fall
prey
to
these
scams.
A
story
was
recently
in
the
national
spotlight.
G
This
person
went
to
the
victim's
home
after
they'd,
contacted
him
that
they
had
the
cash
that
he
asked
for,
and
they
gave
it
to
him.
Education
is
definitely
the
key
to
reaching
seniors,
but
many
of
them
who
are
savvy
enough
to
use
a
computer
are
not
savvy
enough
to
know
a
scam
when
they
receive
one.
Unfortunately,
criminals
seem
to
get
better
at
their
job,
because
one
has
been
able
to
figure
out.
No
one
has
been
able
to
figure
out
a
way
to
stop
them
and
with
many
petty
crimes.
G
Under
a
thousand
dollars
not
being
punishable,
this
looks
to
continue
to
be
an
issue,
but
the
loss
of
a
thousand
dollars
to
a
senior
on
a
fixed
income
with
rising
inflation
out
of
control
is
something
they
can't
afford
to
lose.
We
still
appreciate
the
efforts
your
committee
has
put
forth
in
soliciting
this
report
and
we
look
ahead
to
the
next
legislative
session
to
hopefully
see
more
discussion
on
ways
to
stop
this
victimization
of
one
of
our
most
vulnerable
groups.
Seniors.
Thank
you
for
your
time
and
your
service.
A
A
Thank
you
so
much
seeing
there
are
no
more
callers.
We
will
get
started
with
our
first
agenda
item
agenda
item
three:
we
want.
The
next
agenda
item
will
be
a
presentation
on
our
state's
efforts
to
prevent
fraud,
exploitation
of
seniors
in
nevada
and
our
presenters
will
be
mr
mark
kruger
and
ms
michelle
newman
with
the
nevada
attorney
general's
office.
A
Questions
will
be
taken
from
the
forum
after
the
conclusion
of
the
presentation,
mr
kruger
and
miss
newman.
You
may
start.
I
Thank
you,
hello.
Madam
president,
dr
jordan,
members
of
the
committee,
my
name
is
mark
krueger
for
the
record,
I'm
a
chief
deputy
attorney
general.
I
have
my
colleague
here,
michelle
newman
who's,
a
senior
deputy
attorney
general
we're
pleased
to
be
here
today
and
to
provide
you
with
some
information
about
what
the
attorney
general's
office
is
doing.
I
So
what
we're
going
to
go
over
today,
a
little
bit
is
who
we
are
the
bureau
of
consumer
protection
within
the
attorney
general's
office.
Many
of
you
probably
know,
but
it
might
be
nice
to
highlight
a
few
things:
we're
going
to
talk
a
little
bit
about
elder
scams
and
statistics
about
that,
and
then
I'm
going
to
have
my
colleague
go
through
some
of
the
relevant
elder
scams
that
we're
seeing
and
some
tips
that
seniors
can
use
to
prevent
being
victimized
by
these
scams.
I
I
The
national
council
aging
similarly
highlights
similar
types
of
abuse
of
36.5
billion
annually
and
highlights
the
top
10
most
prevalent
scams
targeting
seniors
and
you've
heard
some
of
those
from
our
public
comment.
But
online
shopping
scams,
tech
support,
scams,
imposter,
scams,
romance
scams,
sweet
safe
scams,
we're
going
to
talk
about
those
or
my
colleague
is
going
to
a
little
bit
today
as
well
just
highlight
a
few
numbers.
I
won't
go
into
everything,
but
this
kind
of
breaks
it
down,
statistically
between
ages,
60
and
69.
I
The
number
of
fraud
reports
that
are
put
into
the
consumer
sentinel
network,
the
number
of
fraud,
facts
and
and
reporting
loss,
as
well
as
a
medium
loss
reported.
You
can
see
that
the
dollar
amounts
are
like
right
around
500
to
1500,
so
it's
small
numbers
done
repeatedly
over
time
and
those
numbers
add
up
and,
as
you
can
tell
you're
looking
at
hundreds
of
thousands
of
dollars
in
loss.
I
Why
are
seniors
targeted?
Well,
there's
really
primarily
three
reasons.
One
is
that
immediate
funds
are
available
generally
speaking
through
retirement
or
savings
accounts,
also
they're
more
likely
to
live
alone,
especially
we
see
that
in
romance
scams
and
the
final
thing
is,
is
there's
a
certain
amount
of
pride
right.
They
don't
want
to
report
scams
just
like
no
one
wants
to
be
have
to
stand
up
and
say
I
I
was
victimized
by
a
scammer.
It's
an
embarrassing
thing
to
have
to
report
so
certainly
understandable.
C
Michelle
newman
for
the
record,
I'd
like
to
pick
up
and
explain
the
various
scams
in
a
little
bit
more
detail
that
mr
kruger
just
went
over.
You
do
have
this
presentation
to
read
thoroughly
so
I
will
just
go
over
the
highlights
of
each
scam.
The
first
is
online
shopping
scams.
It's
no
secret
that
everyone
loves
a
deal,
so
scammers
will
offer
products
through
fraudulent
online
storefronts
and
lower
unsuspecting
customers
through
deals.
C
That
seem
too
good
to
be
true,
and
they
seem
too
good
to
be
true
because
they
are
many
of
these
fraudulent
online
stores
look
identical
to
name
brand
stores
or
they
even
use
a
stolen
logo.
But
that
does
not
mean
the
products
are
legitimate
in
these
scams.
The
purchasers
may
not
receive
the
product
they
paid
for
or
the
product
they
do
receive
may
be
fake
or
defective,
but
a
few
tips
that
you
can
implement
to
protect
yourself
from
scams
like
these
is,
first
of
all
to
do
your
research.
C
The
second
is
to
make
sure
that
you
use
a
secure
payment
service.
Scammers
are
going
to
ask
you
to
pay
for
with
wire
transfer
with
gift
cards
or
with
cryptocurrency.
That
is
not
something
that
a
legitimate
storefront
would
do.
C
Tech
support
scams
are
another
scams
that
I'd
like
to
cover
in
a
tech
support
scam.
The
scammer
will
pretend
to
be
a
tech
support,
specialist
ready
to
help
with
the
computer
and
electronic
device
issues
in
this
scam.
The
individual
may
be
contacted
in
a
variety
of
different
ways.
It
could
be
through
a
pop-up
window
ad.
It
could
be
through
an
email,
it
could
be
through
a
phone
call
or
a
text
message.
C
Often
these
scams
have
can
be
very
sophisticated
where
the
scammer
will
use
more
than
one
medium
to
contact
you
to
add
to
the
legitimacy
of
the
scam,
but
the
whole
point
of
a
tech
support.
Scam
is
actually
to
obtain
your
financial
information
with
the
end
goal
of
trying
to
steal
money
from
you,
so
the
scammer
may
actually
just
want
to
get
remote
access
to
your
computer,
so
they
can
search
through
your
files
and
obtain
it
themselves
or
they
may
ask
you
for
that
information
over
the
phone.
C
The
other
point
is
to
not
provide
remote
access
to
your
computer
to
a
business
or
representative
without
first
verifying
it's
legitimate.
It
will
be
much
more
in
the
in
the
end.
It
will
be
better
for
you
if
you
actually
take
your
computer
if
it's
having
an
issue
to
a
trusted
store
to
fix
it
rather
than
risk
your
personal
information
or
financial
loss
next
is
romance
scams.
As
a
matter
of
fact,
this
one
was
in
the
news
recently
just
the
other
day.
I
believe
it
was
on
kolo
8.
C
I
saw
it
was
an
article
about
a
woman
out
of
alabama
a
senior
who
lost
430
000
dollars
through
romance
scams,
so
this
scam
unfortunately,
is
alive
and
well
and
affecting
our
seniors.
The
scam
will
typically
begin
when
the
scammer
reaches
out
through
websites
through
apps.
It
could
be
a
dating
platform
and
they
pretend
to
be
either
a
social
or
romantic
interest.
C
The
key
in
this
particular
scam
is
that
the
scammer
will
take
as
much
time
as
they
need
to
build
trust
and
they
often
reach
out
to
individuals
who
are
vulnerable.
Maybe
someone
who
recently
was
widowed
or
divorced
eventually
in
this
scam,
the
scammer
will
ask
for
money.
That
is
the
end
goal
of
this
scam
is
to
try
to
steal
money.
C
Next
is
identity
theft.
I
won't
go
into
this
great
deal
because
we
generally
know
what
this
is.
Identity
theft
can
occur
through
phone
text,
mail,
email
and
the
whole
point
of
identity
theft.
Is
the
scammer
will
obtain
your
personal
information
so
that
they
could
pretend
to
be
you
either
online
or
at
a
physical
store.
C
Imposter
scams
is
another
one
that
mr
kruger
mentioned.
An
imposter
scam
is
basically
the
opposite
of
identity
theft
in
an
imposter
scam.
The
scammer
pretends
to
be
someone
else,
especially
someone
who's,
an
authority
or
someone
that
you
can
trust.
We
see
imposter
scams
in
a
variety
of
different
industries.
It
includes
you,
you
know
utility
companies
trusted
government
entities
or
even
your
employer.
C
C
They
could
contact
you
in
a
variety
of
different
mediums
phone
text
online,
a
regular
mail
and
the
scammer
will
use
either
urgency
or
threats
in
order
to
obtain
the
information
that
they're.
Looking
for
a
few
tips
to
implement
to
protect
yourself
from
government
and
posture
scams
include
just
knowing
that
authentic
government
entities
will
be
respectful
and
will
not
use
scare
tactics
and
government
entities
will
contact
you
through
writing
they're
not
going
to
call
you
on
the
phone
and
threaten
you.
C
A
few
tips
to
protect
yourself
from
the
sweepstakes
scams
is
to
avoid
providing
your
bank
account
information
or
sending
money
through
the
internet
or
over
the
phone
and
avoid
purchasing
gift
cards
and
sending
them.
If
that's
the
other
way
that
they
try
to
ask
for
money
and
to
know
that
government
agencies
will
not
call
you
offering
any
type
of
prize.
C
Lastly,
I'd
like
to
go
over
some
social
media
dangers
and
just
a
couple
of
tips.
More
and
more
people
are
using
social
media
to
engage
with
family
and
friends.
It's
how
we
stay
connected
with
our
loved
ones.
However,
what
we
don't
always
realize
is
the
information
that
we
post
online,
whether
it
be
the
whereabouts,
the
location,
scammers,
also
access
that
information
and
they
track
your
lifestyle.
They
track
your
pattern
if
you're
posting
on
there
saying
I'm
going
on
vacation.
C
Unfortunately,
not
only
do
your
friends
and
family
know
that,
but
scammers
can
know
that
as
well.
So
it's
very
important
to
be
cognizant
about
the
location,
data,
you're,
sharing
family
members,
just
your
routine,
just
information
that
you
put
out
in
the
world
because
others,
besides
your
loved
ones,
will
use
that
information
as
well.
The
best
thing
that
you
could
do
is
to
spend
some
time
exploring
privacy
controls
and
even
considering,
limiting
your
friends
and
family
list,
so
that
you
are
only
sharing
information
with
people
that
you
trust.
I
Mark
kruger
for
the
record
again
so
when
we
talk
about
online
tips
for
seniors
that
it's
really
good
to
make
strong
passwords,
keep
those
passwords
somewhere
safe
and
not
with
other
passwords.
If
you
can
also
be
very
cautious
about
giving
out
personal
or
financial
information,
unless
you
know
it's
an
actual
verified
business
and
also
one
of
the
things
we've
really
seen,
is
this
advancement
in
scammers
sending
out
text
messages
emails
and
having
links
contained
in
those
and
making
it
sense
of
urgency?
I
And
we
see
that
repetitively
over
and
over
again
urgently,
you
have
to
click
on
here,
because
your
bank
account's
been
compromised.
So
really
that
is
a
scam
and
that
link
can
lead
to
obtaining
information
from
you
or
having
you
talk
to
somebody
who
isn't
from
the
bank
or
from
other
some
other
sender,
whoever
that
might
be.
I
What
we
have
noticed
is
that
when,
when
you
get
something
like
that
and
there's
a
sense
of
urgency,
our
recommendation
is
to
pause,
just
pause.
Take
a
look
at
that
and
think
to
yourself.
What
is
there
truly
a
sense
of
urgency
that
will
give
you
the
time
to
be
able
to
think.
Okay,
maybe
I
should
just
independently
call
the
bank-
or
maybe
I
should
independently
call
this
business
about
my
account
rather
than
quickly
checking
on
the
email
or
text
message
that
you
received.
I
One
of
the
reasons
that
we
went
through
these
scams
today
is
because
it
highlights
how
important
it
is
to
get
the
education
out
there
to
particularly
seniors,
but
all
consumers
about
different
scams.
The
reason
for
this
is
because,
if
you
can
maximize
the
awareness-
and
you
know
that
something
could
be
a
scam,
you
are
not
likely
to
fall
susceptible
to
being
conned
by
that
scan
and
that
that
is
the
number
one
way
we
can
prevent
scams
from
occurring
in
the
first
place.
I
So
that's
why
we
spend
a
lot
of
time
doing
presentations
and
outreach
to
try
to
educate
as
many
people
and
consumers
in
nevada,
especially
seniors
about
these
types
of
scams.
We've
produced
brochures,
we've
updated
our
website.
We
have
our
link
there
where
you
can
really
go
in
and
we
have
videos
on
there
a
lot
of
information
as
much
as
we
can
put,
and
we
have
it
in
an
easy,
easy
to
read
format
where
it
identifies
the
scam
and
then
provides
a
simple
tip.
I
It's
it's
not,
unfortunately,
scammers
have
perfected
and
they
continue
to
perfect
their
scams.
So
we're
seeing
slight
variations
in
these
scams
that
are
occurring
from
time
to
time
and
all
we
can
do
is
go
back
to
the
basics,
pause,
take
a
look
at
it
and
think
about
whether
or
not
there's
truly
some
urgency
behind
this
and
then
go
forward.
I
One
of
the
important
things
you
can
also
do
is
file
a
complaint.
It
doesn't
mean
that
we
always
are
going
to
be
able
to
identify
the
scammers,
especially
when
they're
done
electronically.
However,
we
have
had
some
success
in
the
past.
We
also
know
that
in
some
in
particular
some
times
the
the
fbi's
ic3
can
track
down.
Scammers
you
have
to
report
soon,
though
that's
the
key.
If
you
can
get
your
report
into
ic3
right
away,
they
might
have
some
success,
no
guarantees,
but
there
is
a
possibility.
I
I
A
I
have
a
question
in
reference
to
trying
to
understand
if
there's
a
direct
phone
number,
I
see
that
you
have
a
lot
of
material
that
has
to
be
done
on
the
computer,
but
many
of
our
seniors
don't
have
access
to
the
computer,
or
you
know
in
some
of
our
senior
centers
or
even
just
in
their
personal
homes,
and
so
is
there
any
way
that
we
could
have
a
phone
number
that
would
communicate
how
to
or
what
to
do
in
case
someone
scammed
at
home.
I
A
I
D
D
I
happen
to
like
to
listen
to
talk
shows
and
while
listening
to
one
that
has
been
on
the
air
here
for
many
many
many
years,
I
entered
a
and
contest
and
behold
I
never
win
anything,
but
I
won
several
tickets.
I
said
so.
They
turned
me
back
to
the
screener
of
the
show
which
asked
me
several
questions.
What
my
full
name
was,
how
it's
being
spelled
my
email,
etc,
and
then,
when
he
got
to
my
birthday,
I
asked
him.
Why
is
that
necessary
that
you
have
my
birthday?
D
D
D
Needless
to
say,
I
did
not
do
it.
I
did
not
give
them
the
social
security.
It's
not
worth
it
to
me,
because
I
want
two
tickets
to
an
upcoming
event,
but
I
think
that's
something
that
should
be
looked
into
because
that's
certainly
different
and
if
you're
not
astute
enough,
because
they
got
part
of
the
information
with
the
initial
screener
and
then
part
that
they
would
get
for
me.
So
and
I
know
that's
happening
on
many
radio
stations
they
offer
prizes
and
etc,
if
you're,
the
third
caller
or
the
tenth
caller
whatever.
I
You
for
the
question
mark
kruger
for
the
record
before
I
get
to
answering
your
question.
I
just
want
to
make
sure
we
make
put
that
toll-free
number
up
so
that
anyone
who
is
listening
later
on
or
wants
to
get
that
number
can
find
it.
It's
888,
434,
again
888-434-9989
and
that's
a
phone
number,
a
toll-free
number
for
the
bureau
of
consumer
protection.
I
I
As
you
can
tell,
and
you've
pointed
out
by
your
example,
the
more
pieces
of
pii
that
an
individual
scammer
can
get
from
an
individual,
the
more
likelihood
they
have
to
be
able
to
either
do
identity
theft
or
one
of
the
other
scams.
We've
talked
about
basically
take
your
money
and
that's
usually
the
goal,
but
there's
also
oftentimes
other
nefarious
intent
behind
it.
Most
of
the
time
it
has
related
to
being
able
to
take
possessions
or
money
from
you.
I
I
I
don't
know
if
you've
heard,
but
there's
there's
a
lot
of
companies
and-
and
we
now
see
it
in
the
banks
but
legitimate
storefronts
that
are
big
box
store
retailers
that
they're
being
their
names
and
actual
logos,
are
being
manipulated
into
scam,
type
emails
and
text
messages
so
that
they
pop
up
so
that
you
really
think
it's
legitimately
that
national
bank
or
local
bank
or
credit
union
or
a
box
retailer,
and
they
will
try
to
get
information
from
you.
That
way.
I
E
I
okay,
insurance
companies
are
giving
me
bids
now
because
I
feel,
like
my
own
insurance
company
for
many
years
has
been
gouging
me.
I
drive
probably
five
miles
a
week
now.
If
I
go
to
the
grocery
every
week,
which
I
don't
know,
and
so
I
wanted
to
get
my
car
insurance
down.
So
you
fill
out
these
things
online
and
then
the
insurance
companies
start
calling
you.
But
how
do
you
know
that
their
insurance
and
just
like
joanne,
I
balked
at
giving
my
social
security
number?
E
I
Mark
kruger
for
the
record.
Thank
you
for
that
observation.
That's
correct!
It's
very
difficult
to
know
who's
on
the
other
end
of
the
telephone.
When
you
get
receive
a
call
now
you
started
an
inquiry
to
try
to
you,
know
shop
quotes
for
insurance
and
that
if
you
left
some
information
for
someone
to
call
you
back,
then
there
might
be
a
likelihood
that
they
are
calling
you
back.
However,
you
don't
truly
know
the
best
way
to
do.
It
is
just
tell
these
call
her
hey.
I
I
need
to
verify
that
I'm
calling
the
right
person
I'm
going
to
hang
up
and
call
back,
but
don't
call
back
the
number
they
give.
You
call
back
the
number
from
a
trusted
source
if
you
know
a
legitimate
website
or
you
have
an
existing
relationship
with
them,
in
other
words,
they're
your
insurance
carrier,
and
you
have
a
bill
that
you
can
find
the
number
and
call
that
number
back.
That's
the
best
way
to
make
sure
that
you
are
talking
to
the
correct
person.
I
also
wanted
to
highlight
on
personal,
identifying
information.
I
There's
been
a
lot
of
movement
and
a
lot
of
changes
to
nevada's
law
to
make
our
data
privacy
more
secure.
So
one
could-
and
you
brought
this
up
because
about
many
companies-
will
get
information
of
their
consumers
that
actually
have
a
relationship
with
them
a
business
relationship,
and
they
will
be
able
to
sell
that
information
to
someone
else.
We
have
opt-out
provisions
in
nevada
law
now
and
the
ability
to
not
allow
your
information
to
be
sold.
I
So
you
will
see
that
when
you're
on
the
website
about
people
collecting
information
from
you
are
able
to
change
what
information
they're,
collecting
and
you're,
also
able
to
with
any
company
that
you
have
a
relationship
with
direct
whether
or
not
your
relation,
your
information
should
be
sold
or
not,
so
that
that's
another
piece
of
helpful
legislation.
That's
out
there.
E
Good
morning
and
thank
you
very
much
for
this
presentation
for
taking
the
time
out
of
your
busy
schedules
to
come
and
present
for
the
forum.
My
question
is
other
than
the
law
that
you
just
spoke
about.
E
Are
there
other
laws
on
the
nevada
nrs
that
directly
apply
to
scamming
like
phone
scammers,
or
you
know
anything
that
if
we
are
scammed,
there
would
be
recourse.
I
Mark
kruger
for
the
record.
Thank
you
for
the
question
president.
Yes,
there
are
laws
on
the
books
and
the
nevada
deceptive
trade
practices
act
is
one
of
the
most
used
act
by
the
bureau
of
consumer
protection,
but
it
can
also
be
used
individually
as
a
private
right
of
action
and
has
been
that
is
found
in
nrs
chapter
598.
H
Thank
you
very
much.
I
have
a
few
comments
and
then
several
questions.
I
just
want
to
clarify
on
the
phone
number
that
you
gave
us
that
888
number
the
issue
I
have.
I
know
how
to
forward
text
to
the
scam
number,
but
all
the
phone
calls
that
I
get
that
are
hi.
This
is
amazon
and
you're.
We
need
to
complete
your
apple
order.
H
You
know
which
I
didn't
make.
I
can't
figure
out
how
to
turn
in
those
numbers
at
all.
So
that's
one
question:
if
you
can
clarify
that
for
me,
the
other
is
for
some
reason.
I
thought
social
security
numbers
were
not
required
as
much
anymore
and
I'm
curious
if,
if
there
is
some
legislation
around
that,
like
I
refuse
to
put
it
on
my
doctor's
office,
I
know
they
use
that
for
collection
purposes,
but
I
won't
put
it
basically
anywhere.
H
I'm
trying
to
figure
out
why
we're
still
even
using
that
as
an
identifier,
because
it
is
such
a
critical
piece
of
information
to
have,
I
even
had
to
turn
it
in.
Actually,
I
refused
to
turn
them
in
for
a
travel
insurance
claim.
You
know
everybody
wants
your
social
security.
Number
third
comment
would
be:
how
do
we
get
from
an
opt-in
and
opt
out
to
an
opt-in
on
nevada
law,
because
you
know
those
things
come
in
the
mail
or
they
send
you
an
email?
You
can
opt
out
click
here.
H
Do
this
call
here:
it's
takes
the
consumer,
a
lot
of
work
to
opt
to
opt
out,
so
I
don't
know
if
that's
something
we
can
address
and
then
my
final
question
is:
how
could
how
could
we
maybe
possibly
partner
with
doctors
offices?
We
know
seniors,
that's
a
place.
They
are
pretty
regularly
at
the
end
of
my
mom's
life
she
used
to
say
I
have
too
many
doctor's
appointments
this
week.
H
It
was
a
constant
thing
with
some
of
the
prevention
materials
to
maybe
get
them
handed
out
there,
because
the
doctors
are
a
trusted
source
and
then,
if
you
know
the
government
agency
is
bringing
that
in,
perhaps
there
could
be
some
key
phone
numbers
key
highlights
of
scams,
just
a
thought.
I
mean
I'm
I'm
61
in
a
week
and
you
know
I
get
a
little
excited
when
I
get
those
texts
or
whatever
that
kind
of
get
your
blood
going
and
you
want.
You
know
the
idea
is
to
immediately
react.
H
I
Mark
mark
kruger
for
the
record.
Thank
you
for
all
of
those
thoughts,
and
I
I
I'll
take
them
out
of
order.
If
you
don't
mind,
but
I
I
wanted
to
start
with
the
partnership
with
the
doctor's
office,
I
think
that's
an
excellent
suggestion,
one
that
I
think
we
could
probably
pursue
we've
through
our
opioids
litigation,
have
developed
a
very
good
rapport
with
our
medical
board
state
medical
board.
I
So
that
has
given
me
the
idea,
while
I
sit
here
today
to
reach
out
to
the
state
medical
board
and
see
if
we
can
do
something
along
those
lines
going
back
to
the
to
the
beginning,
you
had
asked
about
primarily
how
to
turn
in
these
electronic
scam
type
text,
messages
and
emails.
There
isn't
an
easy
way
to
do
it.
Yet
it
is
something
that
my
colleagues
and
I
have
been
working
on
talking
about
how
we
can
get
the
tech
implemented
in
our
office.
I
You
know
part
of
it
is
a
resource
issue,
but
the
other
part
is
just
getting
the
technology
up
to
speed,
to
be
able
to
accept
some
sort
of
electronic
file
where
somebody
could
just
forward
these
scam
numbers.
It's
a
great
idea,
and
it's
one
that's
been
talked
about.
We
just
don't
have
the
technology
yet,
but
we
are
looking
into
it
then
going
on
to
social
security
numbers.
I
really
don't
have
the
answer
to
that
question.
I
It
has
been
a
question
in
my
mind
for
a
long
time,
there's
a
lot
of
information
on
the
internet
about
why
the
united
states
continues
to
use
social
security
numbers
is
one
of
the
primary
identifying
information
and
and
you're
right.
It's
it's
not
only
a
primary
identifying
information
for
uses
that
that
become
financial
where
you,
you
know,
apply
for
a
bank
account
or
credit
card,
or
something
like
that,
but
it's
also
used
in
other
areas
like
insurance
and
and
other
claims,
your
doctor's
office,
things
of
that
nature.
I
So
I
don't
have
the
answer
for
you,
unfortunately,
on
that,
but
it's
something
certainly
that
you
know
at
this
forum
could
could
make
recommendations
to
the
legislature
about
a
potential
laws
surrounding
that
excellent
thoughts,
though,
because
it's
an
important
point
to
highlight
going
back
to
your
well.
I
think
the
last
thing
that
you
had
on
your
list
here
was
the
opt-in
to
the
pii.
I
I
don't
have
an
answer
for
that
other
than
the
fact
that
our
legislation
for
data
protection
has
come
a
long
way.
There
are
certainly
some
other
states
that
have
a
little
bit
stronger,
but
then
there's
a
lot
of
states
who
have
weaker
laws
there's
also
currently
now
federal
legislation
looking
at
data
privacy
and
the
impact
that
would
have
on
the
states
we're
still
evaluating
that
the
legislation
is
still
in
the
works
and
hasn't
been
adopted.
I
I
think
that,
just
over
time
as
legislation
develops,
this
was
a
method
by
which
you
know
technology
was
moving
forward
and
the
legislation
legislative
bodies
thought
this
was
good
legislation
to
move
forward.
Certainly
there
are
the
mindset
that,
maybe
perhaps
it
should
be
all
you
know
restrictive
the
other
way.
I
I
don't
have
the
answer,
because
I'm
not
in
you're
all
seats
and
and
I'm
not
one
of
the
legislators
who
are
actually
considering
these
laws,
but
but
I
do-
and
I
am
grateful
that
we
actually
have
legislation
in
place
that
does
allow
some
protection
of
pii,
because
that
it's
a
very
important,
especially
as
technology
advances
and
businesses,
are
able
to
utilize
that
technological
information.
H
That
does,
and
if
you
end
up
doing
something
with
the
medical
medical
community
and
if
the
local
county
associations
can
help
in
any
way
feel
feel
free
to
reach
out
to
me,
I
I
am
I'm
not
as
involved
now,
but
I
was
with
the
washoe
county
medical
alliance,
which
used
to
be
called
doctors.
Wives
now
you
know
obviously
there's
men,
none
of
them
are
the
groups
aren't
as
active
as
they
used
to
be,
but
there
are
a
lot
of
communications
that
go
out
that
way
too.
H
So
if
we
could
get
those
doctors,
offices
on
board
and
maybe
even
get
the
alliance
groups
helping,
you
know
that
could
be
good.
A
K
J
I'm
here
today
to
talk
to
you
about
nevada's,
no
wrong
door
system,
specifically
our
nevada,
211
and
nevada
care
connection
system,
the
next
presenter.
My
understanding
is
from
one
of
our
local
community
partners
and
he
will
be
going
more
in
depth
about
nevada
care
connection,
but
this
will
be
sort
of
a
broad
overview
of
nevada.
Two
one
one.
What
do
we
mean
by
no
wrong
door?
J
J
The
second
is
to
support
people
in
identifying
options
for
programs
and
services
that
meet
their
long-term
care
goals
and,
finally,
to
help
facilitate
access
to
programs
and
services
of
an
individual's
choice,
though
no
wrong
door
is
intended
to
be
a
coordinated
network
of
partners
that
support
these
goals
in
nevada.
We
call
this
network
nevada
care
connection
within
nevada
care
connection.
J
We
also
provide
veterans
directed
services
through
a
va
with
the,
through
a
partnership
with
a
with
the
va
and
to
provide
ongoing
outreach
to
promote
awareness
of
nevada,
2-1-1
and
nevada
care
connection,
as
we
look
towards
the
future
and
opportunities
to
expand
capacity
to
help
individuals
navigate
resources.
J
Nevada
211
provides
information
and
referral
through
the
telephone
website
text
and,
most
recently
through
two
new
apps.
They
also
provide
non-emergency
assistance
during
disasters
and
emergencies.
It's
important
to
know
that
nevada
211
is
not
a
creator
of
resources.
Rather,
it's
a
collection
of
resources
in
the
state.
J
I
want
to
make
sure
that
programs
are
inc,
are
equipped.
Health
and
human
service
programs
are
connected
to
available
community
resources
to
support
service
delivery,
to
ensure
that
nevada
211
is
prepared
and
ready
to
quickly
assist
in
the
event
of
a
disaster
or
and
or
an
emergency,
and
that
nevada
211
is
sustainable.
It
has
the
infrastructure,
resources
and
support
to
ensure
to
ensure
long-term
sustainability.
J
In
addition,
there
is
constant
outreach
and
efforts
to
ensure
that
the
programs
and
services
that
are
added
to
the
directory
are
keeping
their
information
up
to
date
and
then
managing
the
taxonomy.
So
as
a
airs,
accredited
organization,
there's
a
complex
taxonomy
that
goes
behind
the
resource
directory
and
ensuring
that
programs
and
services
are
in
those
proper
categories,
so
that
they
can
easily
be
found
is
one
of
the
ongoing
maintenance
efforts.
J
When
we
look
at
a
utilization
of
2-1-1,
it
really
comes
down
to
outreach
and
education
and
to
help
avoid
duplication
of
efforts.
It's
a
key.
The
outreach
and
education
is
really
a
key
to
nevada
211
success,
not
only
in
terms
of
maintenance
of
the
resource
directory,
but
in
terms
of
the
utilization.
As
I
stated
in
january,
nevada
211
was
able
to
launch
a
statewide
outreach
campaign
which
includes
radio,
television
and
social
media
ads,
as
well
as
media
interviews.
J
J
J
Now,
let's
talk
a
little
bit
about
resource
and
service
navigation,
so
what
is
resource
and
service
navigation?
This
is
a
service
that
goes
beyond
information
and
referral.
It's
one-on-one
assistance
or
short-term
case
management
to
provide
unbiased
information
to
individuals
and
families
about
the
programs
and
services
that
exist
to
meet
their
needs
and
their
goals.
J
J
J
J
In
state
fiscal
year,
2021
over
3
200
consumers
received
resource
and
service
navigation
of
that
about
37
of
those
individuals
were
medicaid
eligible.
So
you
can
see
the
the
vast
majority
of
the
individuals
we
are
serving
are
in
that
what
we
call
the
gap
population,
so
they
maybe
don't
necessarily
qualify
for
medicaid,
but
maybe
don't
have
all
the
personal
resources
to
get
the
services
and
care
that
they
need.
J
We
are
in
the
midst
of
developing
a
training
and
certification
program
for
resource
navigators,
and
we
are
looking
towards
the
future
of
really
building
that
network
of
partners.
We
know
that
there
are
multiple
existing
access
points
and
being
able
to
better,
coordinate
and
offer
this
training
and
certification
to
those
access
points
is
one
of
our
goals.
J
As
I
mentioned
previously,
we
are
looking
at
investments
in
our
it
infrastructure,
not
only
to
coordinate
systems,
to
facilitate
eligibility
determinations
for
our
public
programs,
such
as
our
waiver
programs,
but
also
creating
systems
that
can
facilitate
online
referrals,
whether
that's
a
self-referral
from
an
individual
or
a
family
or
referrals
between
agencies
and
then,
most
importantly,
looking
at
ways
that
we
can
share
some
data.
That's
collected
to
help,
tell
the
story
of
the
needs
and
the
gaps
and
and
the
services
that
are
being
provided
through
our
network.
J
J
In
terms
of
getting
connected
to
nevada
211,
you
can
dial
2-1-1
or
there's
an
800
number.
You
can
visit
the
nevada
2-1-1
website,
you
can
text
nevada211
and
then
there
is
also
a
nevada,
211
app
and
most
recently
there
was
a
app
that's
geared
towards
youth
launched
for
resource
and
service
navigation.
You
can
call
211
and
ask
for
your
local
nevada
care
connection
resource
center
or
you
can
visit
our
website.
A
So
much,
mr
pasquale,
we
appreciate
this
presentation
that
you
prepared
for
the
forum,
and
we
so
much
appreciate
your
being
here
this
morning.
Are
there
any
questions
from
forum
members.
F
I'm
going
to
have
a
few
on
your
slide
that
has
keys
to
statistics
at
the
bottom.
There
you
have
the
two
one
one
database
and
agencies
do
are
those
all
government
agencies,
or
what
do
you
mean
by
agencies?
Let's
start
there.
J
Those
are
government
agencies
or
primarily
non-profit
organizations,.
J
F
All
right
thanks,
that's
good,
build
the
next
slide.
J
No
currently,
resource
and
service
navigation
is
offered
through
community
partners.
So
as
we
adsd
sub
sub-awards
funding
to
local
community
organizations-
and
they
are
partners
to
adsd.
F
Okay
and
then
can
you
give
us
an
idea
of
kind
of
where
those
offices
and
the
locations
are
and
how
accessible
those
are
to
the
public
sure.
J
So
in
southern
nevada
we
have
two
partners:
it's
nevada
senior
services
which
is
on
jones
boulevard
and
jewish
family
services
is
our
other
partner
in
I'm
drawing
a
blink
all
of
a
sudden
where
they
are,
and
then
we
have
offices
in
reno
access
to
health
care
network.
They
actually
have
offices
in
reno
and
elko,
and
then
lyon,
county
human
services.
F
Okay
next
slide,
so
you
work
with
this
would
include
the
capability
to
get
in
contact
with
any
of
the
state
services.
The
you
know
the
health,
because
we've
had
a
couple
different
briefings
on
you
know
home
care,
people
and
all
those
kind
of
things.
So
this
all
this
211
program
and
these
navigators
understand
what
those
are
and
can
get
people
in
the
right
direction
with
all
the
agencies.
J
Yes,
that
is
one
of
our
key
components
of
resource
and
service
navigation
is
helping
individuals
explore
all
the
options
that
exist
to
meet
their
needs
and
then,
if
they
need
assistance
with
the
application
processes,
the
navigators
will
assist
with
that.
J
F
J
J
They
went
through
a
comprehensive
assessment
of
the
the
systems
that
currently
exist
in
the
state
and
then
were
able
to
build
something
that
helped
to
connect
those
systems
that
was
a
10
million
dollar
investment
for
them.
So
we
have
applied
for
a
federal
grant.
That
would
allow
us
the
opportunity
to
bring
in
a
consultant
to
do
that
assessment
of
our
existing
it
infrastructure
to
help
us
plan
for
what
we
would
need
going
forward.
Okay,.
F
So
you've
asked
you
know
for
grants,
for
that.
Does
the
department
statewide
have
its
own
some
money
to
work
with
that
in
their
set
budget,
and
or
do
you
need
to
continue
to
work
with
the
legislature
to
get
you
more
funds?
J
F
J
Our
ultimate
goal
is
to
have
at
least
five
regional
coordinators.
Our
initial
launch
is
going
to
be
with
three
regional
coordinators
and
they
will
be
unclassified
positions
of
of
the
state
and
we
will
do
a
regional
coordinator
for
the
north
I'll
have
to
get
back
to
you.
B
B
Secondly,
to
follow
up
on
what
mr
troth
asked,
I
think
it's
also
important
that
if
I
understood
your
answer
correctly,
that
people
who
are
already
in
homes
or
receiving
receiving
services
can
also
use
this
service,
because
it
was
quite
alarming
to
hear
that
people
who
are
in
homes
sometimes
if
there
isn't
a
complaint
made
there,
isn't
any
inspection
of
these
homes
that
are
housing,
senior
center
senior
citizens,
there's
no
inspection
for
six
years.
So
what
could
you
know?
B
J
Cheyenne
pasquale
for
the
record-
and
I
would
agree
outreach-
is
one
of
those
things
that
we
we
do
when
extra
funding
comes
becomes
available,
but
we
fully
recognize
the
value
in
that
outreach
and
really
the
need
to
do
it
on
an
ongoing
basis.
But
it
it
comes
down
to
a
resource
issue.
Do
we
spend
resources
to
do
outreach,
or
do
we
spend
resources
to
have
people
to
provide
this
service,
and
so
we
often
will
do
outreach
when
extra
funding
becomes
available.
B
A
L
B
L
Just
recently
said
your
first
point:
the
big
picture
is
first,
you
have
the
awareness
options
and
access,
so
you've
got
to
make
sure
that
there
are
people
are
aware
of
this
and
the
people
that
worked
in
senior
citizens
before
are
weren't
even
aware
of
this
program.
L
So
I
think
the
first
thing
is
you
really
have
to
make
much
more
awareness
of
your
program,
which
is
you
know,
you've
got
great
facilities,
great
thoughts,
great
plans,
but
if
people
aren't
aware
of
it,
they're
not
going
to
access
it,
so
the
big
picture,
I
think,
that's
a
huge.
I
think
you
really
should
start
emphasize
that
first
get
funding
whatever
you
need
to
do
to
get
the
word
out.
F
Sorry,
I
had
a
follow-up
now
that
was
mentioned
when
you
do
train,
I
have
it,
you
do.
Training
with
with
different
organizations,
told
you
to
expose
them
to
what
your
capabilities
are.
What
kind
of
people
do
you
or
organizations?
Do
you
try
to
provide
that
to
and
what
is
just
an
idea
of
what
the
overall
capability
of
that
training
is?
Thank
you.
J
H
My
just,
I
guess
it's
a
comment
along
the
same
lines.
I
was
actually
on
the
app
while
you
were
talking
because
I
was
curious,
so
I
decided
to
search
it,
see
how
to
find
it
and
there's
a
lot
of
really
great
information
on
there
and
again,
I'm
trying
to
think
of
places
where
there's
just
access.
I
know
we
don't
like
to
print
paper
anymore,
but
I
personally
think
it
works
because
you
can
take
it
home
and
leave
it
at
home
and
if
you
got
it
at
a
trusted
place,
it
works.
H
You
know
thinking
outside
the
box,
you
know
less
in
terms
of
paid
media
and
more
in
terms
of
who
are
our
community
partners
like
you're,
saying
to
distribute
the
information,
because
this
is
actually
not
just
information
for
seniors.
It's
information
for
anyone
in
nevada,
so
I
think
it's
a
great
a
great
little
app.
Actually,
we
just
have
to
figure
out
how
to
get
that
information
out
through
trusted
resources.
Thank
you
for
your
presentation.
D
This
is
joanne
bongiorno
for
the
record,
whether
this
or
not
pertaining
exactly
excuse
me
exactly
to
what
we're
talking
about
now,
but
some
years
ago,
I
really
wanted
to
initiate
something
whereby
our
seniors
can
go
to
a
site
and
gather
any
data
or
all
data
pertaining
to
the
things
that
were
available
to
them.
D
Some
years
ago,
we
also
had
from
I
think
it
was
nevada
power
that
issued
a
book
called
the
royal
pages,
and
in
that
we
were
able
to
find
any
phone
number
connected
with
the
various
services,
whether
it
was
transportation
or
whether
it
was
you
know,
2-1-1
and
what
they
did.
It
was
a
quick
sort
of
information
area
when
something
happens
in
your
family,
and
maybe
you
haven't
for
the
seniors
they're,
not
astute
enough
to
be
involved
in
the
the
community,
etc.
D
So
what
I
had
done
at
that
time
is
taken
the
information
I
got
from
the
nevada
power
and
was
called
the
royal
pages,
and
we
put
it
on
a
disk
because
I
found
that
so
many
people
when
they
get
ill
or
something
don't
know
where
to
turn
and
they
turn
towards
a
church.
D
So
I
tried
to
distribute
this
on
the
cd
to
the
churches
and
ask
them
sort
of
to
pay
it
forward
because
it
became
just
cost.
You
know
prohibitive,
but
I
wish
we
had
one
data
bank
that
would
service
everything
that
that
individual
needed
to
know
and
a
phone
number
that
they
could
contact
for
whatever
service
it
may
be
that
they
would
need.
Is
that
a
possibility?
J
J
We
do
have
a
website
that
tries
on
a
broad
scale
and
we're
actually
we
have
a
project
actually
we're
doing
some
revamping
of
the
website.
J
That
would
help
people
explore
options
in
terms
of
printed
materials,
because
I
know
I
know
I
still
like
printed
materials
as
well
and
there
there
are
some
inherent
challenges
with
that
and
what
we
have
done
is
started
to
look
at
some
guides
and
resources
that
we
can
print
that
are
more
population
specific.
J
D
Yes,
I
do
know
that
in
several
other
states
that
they
do
have
a
website
as
I
was
speaking
of,
and
maybe
we
can
look
into
that
and
maybe
and
try
to
formulate
what
we
would
do
here,
because
they've
been
successful
with
this.
As
I
said,
it
was
then
called
the
royal
pages,
and
I
don't
know
what
it
is
now,
because
I've
been
out
of
sort.
D
So
I
I
think
we
should
look
into
that
and
have
one
website
that
is
like
a
diction,
I
should
say
like
a
phone
book
that
would
give
us
the
phone
numbers
and
etc
for
the
various
services
that
happen.
Thank
you.
K
Val
woods
for
the
records,
I
just
want
to
respond
to
the
last
suggestion.
The
royal
pages
are
still
active,
at
least
they
are
in
clark
county.
I
just
looked
it
up
and
it's
been
updated
for
2022
through
2023
for
the
record,
because
of
where
I
work
and
I
work
with
a
lot
of
seniors.
K
I
do
use
this
as
a
community
resource
bible
myself
and
I
have
found
it
to
be
very,
very
helpful
from
anything
a
senior
needs,
so
just
for
the
record
that
it
is
still
active,
and
I
don't
know
how
often
it's
updated
or
how
the
agencies
are
access
or
how
they
are,
if
there's
an
application
or
what
have
you,
but
it
is
a
valued
resource.
Thank
you.
K
It's
a
smaller
care
home,
three
people
and
they're
not
being
treated
right
and
the
social
worker
told
her
that
they
will
investigate
it
after
she
moves
out
to
find
another
place.
She
had
an
incident
where
she
fell
and
there
was
no
one
to
get
her
up.
What
they
did
was
put
a
blanket
and
a
pillar
over
her
and
she
had
to
lay
on
the
floor,
and
I
think
that
was
absolutely
humane.
K
J
A
Let's
speak.
Thank
you
so
much
seeing
no
more
questions.
We
would
once
again
want
to
thank
miss
pasquale
for
her
presence
here
this
morning.
Her
wonderful
presentation-
and
we
will
now
continue
with
agenda
item
number
five.
A
M
For
being
here,
oh
thank
you
so
much
for
having
me,
so
I
would
like
to
just
start
by
saying
you
know
who
I
am
so.
Like
you
mentioned,
my
name
is
jennifer
reese
and
I
am
the
health
educator
and
outreach
coordinator
for
nevada
senior
services.
M
Now,
for
those
of
you
who
are
unaware,
nevada
senior
services,
we
are
a
non-profit
organization
and
we
provide
compassionate
care
and
services
to
adults,
adults
with
disabilities
and
their
caregivers
facing
challenges
of
chronic
diseases,
disabilities
and
aging
in
the
community
in
order
to
stay
in
their
homes.
That
is
our
main
goal.
Now
we
do
have
services
and
programs,
like
I
mentioned,
for
adults,
adults
with
disabilities
seniors
and
their
caregivers.
M
Some
of
these
include
respite
care
hospital
to
home,
which
means
coming
home
from
the
hospital
and
they
need
no
case
managers
and
caseworkers
to
help
them
with
that.
We
have
home
modifications,
we
have
wellness
programs,
we
have
medical
examinations
and
we
have
case
management
as
well.
Now
one
of
the
programs
that
we
offer
is
nevada
care
connection,
so
I
am
going
to
pull
up
a
slide
here
and
I
can
go
into
a
little
bit
more
detail
about
that.
K
M
As
mentioned
before,
there
are
five
resource,
centers,
two
of
which
are
in
southern
nevada,
one
of
which,
which
is
of
nevada
senior
services
where
I
work
and
then
jewish
family
service,
the
other
ones
I've
mentioned
before,
are
in
my
county,
lincoln
county
and
I'm
not
sure
how
you
guys
look
at
it.
But,
for
instance,
I
do
clark
county.
I
do
mesquite
esmerelda
lincoln
county,
so
we
do
do
some
rural
areas
as
well.
M
So
exactly
what
do
they
do?
So?
Our
their
mission
for
the
resource
navigators
is
to
streamline
access
to
these
services
and
ensure
that
nevadans
receive
the
individualized
cares
and
meets
I'm
sorry
that
they
get
their
individualized
care
and
meet
their
needs.
So
our
purpose
is
to
assist
our
clients
to
access
the
right
services
to
help
them
remain
independent
and
in
their
home.
M
So
our
specific
department
at
nevada
senior
services
consists
of
bilingual
resource
service,
navigators
and
case
managers
that
are
trained
to
provide
individuals
with
guidance
and
making
informed
decisions.
So
the
service
is
guided
by
the
individual,
and
this
will
include
a
personal
interview,
action
steps
towards
a
goal
and
quality
assurance
and
definitely
follow-up
so
service
resource
navigators.
They
usually
they
utilize
the
person-centered
approach
model
and
this
model
is
about
doing
things
with
people
rather
than
to
them
for
them
to
create
a
plan
based
on
the
individual
and
family
members,
needs
preferences,
values
and
strengths.
M
So,
during
this
application
process
we
offer
information
about
services
available
in
the
community,
which
can
include
benefits,
counseling,
caregiver,
support,
consumer
advocacy,
housing
assistance,
respite
care
and
also
financial
assistance.
So
again,
like
I
mentioned
before
so
I
work
with
nevada
senior
services
and
we
have
our
own
programs
and
services.
M
So
how
does
this
work?
So
we
ask
that
our
partners
there's
a
couple
ways
they
can
go
to
our
website
and
this
will
take
about
15
to
20
minutes
and
it
includes
client
demographics,
a
record
of
their
activities
of
daily
living
and
instrumental
activities
of
daily
living
as
well.
If
the
client
is
only
requesting
a
telephone
number,
then
the
coordinator
will
provide
that.
But
during
that
first
initial
call
the
intake
coordinators
are
trained
to
offer
further
assistance
saying
they
call
for
food
security.
M
We
can
go
ahead
and
help
them
with
a
food
pantry
or
some
type
of
long-term
food
assistance.
But
if
they
also
hear
that
they're
saying
they're
struggling
with
you
know
utility
bills
or
doing
some
kind
of
legal
service,
they
will
let
them
know
and
refer
them
over
to
a
research
service
navigator
and
again,
once
the
client
has
been
handed
over
to
the
reserve
service
navigator.
The
navigator
will
offer
a
wider
range
of
support
to
help
the
individual
identify
needs
goals
and
explore
their
options.
M
So
again,
this
is
a
center
there's
a
person-centered
approach,
so
we
work
with
the
client
where
they're
at
and
then
navigators
help
individuals
navigate
the
complex
system
by
providing
services
that
include,
but
are
not
limited
to
the
application
assistance
process.
Pre-Determining
eligibility
for
programs,
home
and
community
based
care
options,
housing,
snap
applications,
medicaid
transportation,
pretty
much
anything
for
themselves
and
caregivers
as
well.
M
Then,
if
they
do
need
case
management,
they
will
be
transferred
over
to
a
case
manager
and
obviously
they
will
be
with
them
longer,
like
I
mentioned
before,
if
someone's
just
calling
in
for
a
certain
number-
and
they
can
take
it
from
there-
then
that's
where
it
will
end.
But
if
they
do
need
further
assistance,
they
will
be
assigned
a
case
manager
and
then
how
do
they
refer?
They
can
go
over
to
the
they
can
go
over
to
the
nevada
care
connection
online.
M
M
Okay,
I
know
that
was
a
lot
of
information
again
like
I
mentioned,
I'm
with
nevada
senior
services
as
their
health
educator
outreach
coordinator.
M
So
since
we
have
five
different
locations,
I
am
the
only
outreach
coordinator
right
now
out
of
those
five
that
I'm
aware
of
for
nevada
senior
services
and
I
go
to
senior
living
communities,
hospitals,
senior,
centers,
community,
centers,
human
service
offices,
senior
health
fairs.
I
go
to
hospice
centers,
I
go
to
senior,
you
know,
law
firms
and
that's
how
I
do
my
outreach
and
try
to
get
the
word
out.
M
A
Miss
ruiz,
thank
you
for
the
work
that
you
do
in
southern
nevada.
We
really
appreciate
it.
We
know
that
you
have
a
lot
on
your
plate
and
we
appreciate
so
much
what
you're
doing
for
our
seniors
forum.
Members
do.
We
have
any
questions.
A
Again,
do
we
have
any
questions
seeing
that
we
have
no
questions,
we
thank
so
much.
We
thank
miss
ruiz,
so
much
for
coming
this
morning
and
again
we
appreciate
our
work
at
this
time.
We
will
take
a
ten
minute
break.
A
Foreign
members,
thank
you
very
much.
We
are
now
going
to
address
agenda
item
number
six
agenda
item.
6
will
be
a
presentation
for
representatives
with
the
division
of
welfare,
supportive
services
of
the
department
of
health
and
human
services.
They
will
share
information
about
state
and
federal
programs
available
to
assist
seniors
with
paying
utility
bills.
I
would
like
to
welcome
miss
cantrell
and
miss
wartman
meshberger.
G
N
Good
morning,
everyone
for
the
record-
my
name
is
kelly
kentrell
and
I
am
the
deputy
administrator
with
the
division
of
welfare
and
supportive
services,
and
I
have
with
me
maria
wartman
meshberger,
who
is
the
chief
of
employment
and
support
services,
who's
really
our
division.
Subject
matter
expert
on
the
energy
assistance
program
so
today
we're
going
to
discuss.
N
N
The
maximum
benefit
amount
for
the
program
is
three
thousand
one
hundred
and
thirty
six
dollars,
and
the
minimum
benefit
is
down
to
two
hundred
and
forty
dollars.
Now,
if
a
member
of
the
household
is
disabled
or
a
child
under
six
or
a
member
60
and
older,
that
cap
grows
by
one
hundred
dollars
for
those
households.
N
So
we'll
take
a
few
minutes
and
talk
about
the
components
of
the
energy
assistance
program,
there's
three
major
components
or
specialized
areas
here
and
the
first
one
is
crisis.
Intervention
crisis
intervention
assists
qualifying
households
that
have
chronic
or
long-term
illnesses
that
have
to
pay
out-of-pocket
medical
expenses
and
whose
income
is
actually
over
the
150
percent
of
poverty.
N
N
The
eligi,
the
expenses
that
we
allow
are
unreimbursed
medical
expenses
for
medical
emergencies
or
long-term
chronic
medical
and
medical
conditions,
which
also
includes
expenses
paid
by
credit
card,
as
long
as
the
expense
is
only
allowed
once
also
unreimbursed,
compulsory
or
necessary
home
repairs,
unreimbursed
automobile
repairs
only
if
the
transportation
is
needed
on
an
ongoing
basis
to
get
someone
to
and
from
medical
appointments.
N
N
Oil
changes
etc.
Unreimbursed
mileage
can
be
covered
or
can
be
looked
at.
If
it's
over
100
miles
per
round
trip
to
a
medical
treatment,
they
would
have
to
provide
valid
verifiable
documentation
so
that
we
would
need
medical
statements.
So
statements
from
the
physician
to
substance
substantiate
the
request.
N
N
So,
in
order
to
qualify
for
cap
for
fast
track,
an
individual
couldn't
have
received
a
fast
track
in
the
previous
program
year
or
a
rearrange
assistance
which
we're
going
to
talk
about
here
in
a
minute
in
the
past
five
years,
they
also
have
to
meet
all
the
regular
eligibility
requirements
for
energy
assistance,
and
so
some
of
the
criteria
are,
the
household
has
to
have
received
a
48-hour,
disconnect
notice
from
their
heating
or
electric
provider
or
their
service
has
been
disconnected
or
if
they
have
less
than
10
percent
of
their
heating
fuel
in
their
tank.
N
If
they
need
a
deposit
to
establish
service,
if
they
have
an
energy
crisis,
that
causes
a
life-threatening
situation
and
the
household
has
paid
at
least
25
on
their
utility
bill
during
the
60
days
prior
to
the
emergency
and
has
requested
a
payment
plan
and
the
payment
plan
has
been
denied
they
also,
if
they've
established
a
payment
plan
but
cannot
meet
the
terms
of
agreement,
they
can
be
considered
and
to
consider
a
household
income
reduction.
The
household
must
have
experienced
an
unexpected
event.
N
A
reasonable
person
would
not
have
anticipated
or
planned
for
that
causes
a
loss,
a
reduction
or
a
mis
emergency
expense.
N
So
eap,
eligibility
to
be
eligible
for
eap,
the
household
has
to
meet
the
minimum
qualifications.
So
some
of
those
qualifications
are
nevada
residency.
They
have
to
meet
the
citizenship
criteria,
they
have
to
have
income
that
does
not
exceed
150
percent
of
the
federal
poverty
level
and
household
must
be
responsible
for
paying
their
home
energy
costs.
So
an
example
of
the
income
limit
would
be
for
a
four-person
household.
The
income
could
be
3468.75.
N
So,
let's
talk
about
statistics
so,
through
april
of
this
year
the
energy
assistance
program
has
served
14,
155
applicants
so
far
with
the
average
benefit
amount
or
with
the
average,
a
rear
amount
being
921
processing.
Time
frames
for
households
with
a
member
that
has
a
disabled
member
or
child
under
six
or
a
household
member
over
60
is
30
days
and
processing.
Time
frames
for
any
other
household
type
would
be
60
days.
N
So
we're
going
to
take
a
few
minutes
and
talk
about
our
forthcoming
water
program.
The
water
and
sewer
assistance
program
will
assist
low-income
households
with
their
water
and
wastewater
costs.
N
N
The
federal
program
priorities
are
the
restoration
of
services,
households
with
pending
disconnection
of
services,
households
seeking
help
with
their
current
bills,
and
some
of
the
differences
between
the
two
programs
are
household
if
they're
eligible
for
energy
assistance,
they're
categorically
or
automatically
eligible
for
the
water
program.
N
If
they've
had
that
energy
assistance
within
the
within
the
program
year,
a
household
does
not
have
to
apply.
No
sorry,
the
household
does
have
to
apply
for
the
water
and
sewer
program
and
they
have
to
have
water
and
or
waste
water
expenses.
N
Unlike
energy
assistance,
there's
no
option
to
provide
a
benefit
to
the
household
directly.
The
benefit
must
be
paid
to
the
vendor
itself.
In
the
water
and
sewer
program,
there
are
limited
options
for
paying
benefits
to
rental
households
due
to
the
federal
regulation,
but
also
in
water.
N
To
apply
for
either
program
a
household
can
submit
an
application
at
the
energy
assistance
or
dwss,
so
any
welfare
office
through
email,
fax,
the
mail
at
approximately
40
total
intake
sites
across
the
state
applications
are
available
online.
They
do
have
to
be
completed
and
then
sent
in.
However,
we
don't
have
online
capability
at
this
time
yeah,
but
we're
hoping
so
in
essence.
That's
the
nuts
and
bolts
of
our
energy
assistance
and
water
program,
and
so
we
would
be
happy
to
take
any
questions
you
might
have.
A
N
So
I
have
before
marie
I
mean
this
warm
and
mesh
burger
can
look
for
more
limits,
but
for
a
four-person
household
we
know
that
it's
3468.75,
but
maria
can
give
you
give
us
some
more
of
the
tier
like
for
one
person
and
two
person.
B
Good
afternoon
maria
wortman
meshberger
for
the
record,
the
we
no
one
can
exceed
150
of
the
federal
poverty
level.
So
that
is
our
poverty
level
and
if
you
would
like
our
income
chart
or
if
there's
one
you're
specifically
looking
for,
I
can
I
can
let
you
know
what
that
is.
F
Yeah
roger
trotham
senate
district
18.
first
question
does:
does
nevada
2-1-1
navigate
to
the
eap
program.
B
I
have
to
be
completely
honest.
I
have
not
gone
to
the
211
site
to
look
up
the
energy
assistance
program.
I
am
assuming
that
it
is.
I
do
know
that
we
are
attached
to
the
nevada,
energy
or
nv
energy.
We
are
on
their
website
and
that
connects
directly
back
to
ours.
B
I'm
maria
wortman
meshberger
for
the
record.
The
energy
assistance
program
is
funded
through
the
lihi
federal
dollars
that
we
receive,
as
well
as
the
universal
energy
charge,
which
is
taken
from
bills,
that
for
universal
energy
charge,
vendors
and
so
something
like
on
the
nevada
or
your
nevada
energy
bill.
You
may
see
where
it
says
universal
energy
charge.
Those
funds
do
come
through
our
program
and
we
distribute
it
to
the
low
income
households
found
eligible.
F
Okay,
so
it's
a
combination
of
federal
monies
and
consumer,
I
guess
a
tax
that
comes
with
your
energy
bill
and
that's
derived
driven
by
the
nevada
legislation.
How
much
that
money
is
on
the
on
your
bill.
F
F
The
last
question
you
you
have
on
the
the
eap
stats:
there's
the
money.
Can
you
tell
us,
do
you
have
at
your
disposal
there
what
the
total
amount
was
for,
maybe
like
2021
or
the
total
amount
for
so
far
in
2022,
you
have
an
average
there,
but
how
much
money
has
been
expanded?
B
Maria
wartman
meshberger
for
the
record
in
state
fiscal
year
21
we
expended
approximately
23.6
million
for
benefits
and
we
are
projected
and
we
will
expend
more
at
this
point.
We
have
expended
that
just
one
moment
or
program
year
22
we
have
expended,
I
believe,
around
19
million.
A
B
Peggy
levitt
for
the
record,
I'm
just
curious.
In
boulder
city,
we
have
a
program
called
emergency
aid
which
is
funded
by
donations
and
grants
to
help
people
with
this
type
of
service
if
they
can't
pay
their
utility
bills.
So
they
would
they
be
eligible
for
this
program
if
they
have
access
to
this
other
service
in
boulder
city.
L
D
B
So
maria
ortman
meshburger
for
the
record.
Yes,
if
some
fender
water
and
sewer
vendors,
are
water
vendors
across
the
state,
some
only
provide
water
service.
Some
do
provide
both
water
and
sewer,
and
we
allow
that.
So
if
it's
all
in
one
bill
that
is
okay.
B
H
Going
back
to
the
thank
you,
first
of
all
for
your
presentation
and
then
going
back
to
the
earlier
question
about
the
2-1-1
app
which
I'm
having
fun
looking
at.
Actually,
what
would
what
would
the
exact
link
be
if
it
were
linked
back
on
nevada211?
I'm
seeing
a
lot
of
on
here
like
clark,
county
henderson,
north
las
vegas,
then
specific
smaller
resource
programs,
but
it
could
be.
You
know
five
pages
in
here.
H
B
The
energy
assistance
program
is
administered
by
the
division
of
welfare
and
supportive
services,
so
there
it
is
on
our
website
at
dwss.nv.gov.
H
Okay,
so
yes,
I
see
it,
but
it's
all
right!
It's
here.
I
was
just
curious
if
it's,
if
that's
it,
because
there's
a
whole
bunch
there.
Sometimes
I
think
some
of
our
issue
is
that
we
word
things
funny.
You
know
if
we
just
said
nevada,
state
assistance,
link
number
one
or
whatever,
but
I
do
see
it
here.
It's
just
buried
a
little
bit.
Thank
you.
A
Since
I
do
not
see
any
hands,
I
assume
that
we
have
no
additional
questions.
I
would
like
to
thank
ms
cantrell
once
again
and
miss
wartman
mishberger
for
their
presentation.
If
there
are
any
additional
questions
or
information
that
you
would
like
to
share,
please
feel
free
to
get
back
to
us
at
this
time.
We're
going
to
close
this
item
and
move
to
agenda
number
seven,
which
would
be
our
facilitators
report.
A
K
Good
morning,
everyone
there
is
not
too
much
going
on
in
the
north,
because
the
the
covet
rate
has
risen
in
washoe
county,
so
the
nursing
homes
are
all
on
precautions
and
a
lot
of
them
are
not
letting
put
the
public
in
it's
it's
getting
it's
getting
bad
again
the
situation,
so
we
have
not
done
much
in
in
the
north
to
south,
thus
north
because
of
of
the
covet
situation
only
by
telephone.
K
I
have
several
friends
who
are
in
nursing
homes
and
I've
called
because
I
can't
visit
them,
but
I've
gotten
reports
from
several
of
the
smaller
nursing
homes
about
the
conditions
that's
there,
so
that
is
going
to
be
looked
at
and
we're
working
on
solving
that
problem
and
see
what
the
situation
is.
It's
not
good.
K
A
Miss
aidan
you're
just
there
by
yourself,
but
you
have
the
support
of
all
of
us
and
we
thank
you
so
much.
Yes,
you
know
anytime,
you
need
to
help,
but
you
need
additional
help.
A
Please
feel
free
to
call
any
one
of
us
because
we're
available
to
support
you
at
this
time
at
this
time,
we'd
like
to
address
the
fact
that
we're
excusing
rosie
tyler
for
her
report
today
and
we'd
like
to
move
on
at
this
time
if
there
are
no
additional
questions
to
our
final
topic
agenda
item
eight
implications
of
2021
redistricting
for
forum
membership
and
our
presenter
will
be
mr
patrick
ashton,.
O
Thank
you
vice
president
jordan
for
the
record,
patrick
ashton,
principal
policy
analyst
with
the
research
division
of
the
legislative
council
bureau,
just
my
usual
disclaimer
as
non-partisan
legislative
staff.
I
cannot
advocate
for
nor
oppose
any
of
the
proposals
that
may
come
before
you
members
in
your
meeting
packets.
You
will
find
under
agenda
item
8
a
handout
called
2021
redistricting
and
its
implications
for
the
forms
membership.
O
You
can
find
an
electronic
copy
on
the
forum's
website
as
well.
As
you
know,
the
nevada
legislature
completes
redistricting
for
nevada's
districts,
including
the
state
senate.
Every
10
years
for
redistricting
the
legislature
uses
data
from
the
united
states
census
due
to
the
code
19
pandemic,
the
2020
census
data
was
not
delivered
in
time
to
complete
redistricting
during
the
regular
legislative
session
last
year.
O
O
Second,
four
members
can
be
nominated
for
reappointment
to
the
forum
by
the
senator
of
the
new
senate
district
once
the
term
expires.
Now,
let
me
give
you
some
more
background
to
be
eligible
for
appointment.
As
a
member
to
the
forum,
a
person
must
have
been
a
registered
voter
in
the
senatorial
district
of
the
senator,
who
nominated
the
member
for
three
years
immediately
preceding
his
or
her
appointment
pursuant
to
subsection
two
of
nrs-427a
340..
O
O
O
A
A
A
Agenda.
Item
number
nine
public
comment.
We
will
start
with
public
comment
from
those
in
the
physical
locations
and
then
move
to
public
comment
from
anyone
who
has
a
call
in
please
remember
to
clearly
state
and
spell
your
name
for
the
record.
Is
there
one
anyone
in
carson
city
who
would
like
to
provide
public
comment
at
this
time.
K
A
A
Thank
you
so
much
seeing
that
we
have
no
comment
at
this
time.
We
will
ask
for
comments
from
members
before
we
adjourn.
This
is
a
forum
members.
Do
we
have
any
questions
concerns?
E
Yes,
thank
you
so
much,
dr
jordan.
I
just
wanted
to
ask
everyone
in
this
interim
before
our
august
meeting,
because
that
will
be
our
work
session
or
our
bdr,
please
think
about
the
presentations
we
have
had.
E
If
there
is
anything
that
you
can
bring
to
the
work
session,
that
you
think
would
make
a
good
bdr,
something
you
know,
a
law
that
you
would
like
to
see
enacted.
That's
what
we'll
be
working
on
in
august
and
again.
Thank
you,
dr
jordan,
for
conducting
this
meeting.
Thank
you
to
our
staff
and
thank
you
all
for
our
members.
A
L
For
the
record,
austin
wilde,
district
9.,
I've
forgotten
the
date
for
august
meeting.