►
Description
Community and Protective Services Committee - September 16, 2021
Agenda and background materials can be found at http://www.ottawa.ca/agendas
A
B
C
Mark
just
for
ease,
can
you
drop
the
the
revised
notes
into
our
team's
chat?
Please.
I
just
want
to
pull
that
relevant
section
out,
because
I've
done
some
some
work
on
the
document
story
share.
You
want
me
to
send
it
to
you
again.
Do
you
mind
just
popping
it
into
into
teams
in
team
sure,
thanks
mike.
C
D
E
F
F
B
D
B
D
B
D
D
D
C
Mark
just
so,
you
know
this
morning
at
10,
30
between
10
30
and
10
50..
I
need
to
step
away
for
a
meeting
with
a
provincial
minister
and
vice
chair
eglai
will
take
over
the
chair.
During
that
time
I
will
return,
and
vice
chair
eglai
has
a
meeting
with
the
same
provincial
minister
at
11
a.m.
So
we'll
have
a
little
bit
of
a
yeah,
so
we'll
have
a
little
bit
of
a
of
a
of
an
in
and
out
during
that
time.
C
D
C
E
C
C
C
Members
will
be
called
on
first,
followed
by
any
members
of
council
who
have
joined
the
meeting
so
welcome
to
those
who
have
for
panelists
the
raised
hand.
Function
is
found
at
the
bottom
of
the
participants
list
for
attendees
you'll
find
the
raise
hand
button
at
the
bottom
of
your
zoom
window.
For
those
calling
in
please
press
star
9.
To
raise
your
hand,
you
do
not
need
to
do
so
right
now.
The
committee
coordinator
will
be
watching
for
those
cues,
the
usual
5
minutes
speaking
limit
will
apply.
However,
you
can
come
back
on
the
board.
C
Members
are
also
reminded
to
submit
any
motions,
visual
supports
or
declarations
of
interest
in
writing
to
the
coordinator
at
their
earliest
convenience.
Although
the
deadlines
have
passed
for
residents
to
register
to
speak
at
this
committee,
residents
may
still
make
written
submissions
prior
to
council
on
september
22nd.
If
you
have
technical
difficulties
signing
in
to
the
meeting,
you
can
contact
the
clerk's
office
at
committees
at
ottawa.ca
or
by
calling
613-580-2424
extension.
Two
eight
eight
two
one
well
welcome
back.
It's
been
a
couple
of
months
since
the
last
meeting
of
cpsc.
C
I
hope
you've
had
some
time
to
relax
over
the
summer.
We
have
a
busy
fall
ahead.
I
would
like
to
begin
by
acknowledging
that
ottawa
is
built
on
unseated,
algonquin
and
anishinaabe
territory,
and
the
people
of
the
algonquin
anishinaabe
nation
have
lived
on
this
territory
for
millennia
and
their
culture
and
presence
have
nurtured
and
continue
to
nurture
this
land.
C
I
expect
we'll
spend
some
time
discussing
this
today,
so
when
we
get
to
that
item
on
the
agenda
I'll
introduce
the
report
and
speak
to
how
we'll
proceed,
we'll
also
receive
an
update
on
bylaw
and
regulate
regulatory
services
activities
in
2019
and
2020,
and
this
report
measures
the
services
performance
and
outlines
how
they
are
dealing
with
increased
demand.
The
report
also
highlights
the
key
role
that
bylaw
staff
played
in
the
city's
kova
19
response
in
2020.
Our
bio
officers
stayed
very
busy
enforcing
covert
19
regulations
imposed
by
the
province.
C
Services
officers
who
made
extraordinary
efforts
to
serve
the
pa
serve
public
health
in
a
year.
That
was
anything
but
ordinary.
Also
on
our
agenda.
Today
we
have
an
abundance
of
commemorative
naming
proposals
to
honor
members
of
our
community,
always
a
good
thing
to
do,
and
an
update
from
crime
prevention,
ottawa
and
a
bit
of
housekeeping
to
reaffirm
that
the
community
and
social
services
department
will
maintain
the
city's
programs
for
essential
health
and
social
support
and
supports
in
social
housing.
C
K
I
G
C
I
am
here,
it's
so
nice
to
see
all
of
you.
You
all
look
quite
rested.
I
really
don't
know
what
that
looks
like
anymore
after
dealing
with
a
toddler
and
a
one-month-old
for
the
last
month.
So
you
all
look
very
wonderful,
so
bear
with
me,
as
I'm
still
a
little
bit
sleep
deprived.
Do
we
have
any
declarations
of
interest
other
than
no
extreme
interest
in
everything?
C
E
So
this
is
a
motion
to
add
in
two
missed
council
inquiries.
It's
procedural
in
in
nature.
I
I
don't
think
I
need
to
read
through
the
whole
thing,
but
the
inquiries
one
is
dealing
with
cornerstone
housing
for
women.
The
second
is
fireworks
policies
and
procedures,
and
it's
simply,
as
I
say,
to
add
these
to
the
list
of
communications
on
the
agenda.
C
Is
this
motion
carried
carried
yeah?
Thank
you
very
much,
everyone,
okay.
So
moving
on
to
item
number
one,
we
have
seven
commemorative
naming
reports
and
all
are
accepted
by
ward
councillors
with
that
without
any
opposition
in
the
community,
so
we'll
go
through
them
one
by
one.
Should
anyone
wish
to
to
speak
on
them?
Oh
sorry,
council
flurry.
Do
you
have
a
point
of
order.
H
C
C
C
C
A
C
C
C
G
Smith,
yes,
I
just
want
to
make
a
comment
overall,
that
I
appreciate
efforts
when
we
find
women
to
honor
and
that
we're
making
more
and
more
efforts
to
do
that
in
our
commemorations-
and
I
hope
we'll
continue
in
that
direction
because
I'm
sure
there's
a
lot
of
worthy
people
in
the
communities
who
deserve
recognition.
So
I
hope
we'll
continue
that
trend.
C
Moving
on
to
item
number
eight,
this
is
the
towing
services,
regulatory
review
and
licensing
regime,
so
as
detailed
in
the
staff
report,
we're
voting
today
on
a
licensing
regime
for
tow
service
operators,
tow
truck
drivers
and
vehicle
storage
facility
operators,
and
I
appreciate
that
the
towing
industry
has
had
many
challenges,
and
that
is
that
it
is
a
very
competitive
industry.
Many
of
us
also
heard
concerns
from
our
communities
and
our
constituents
about
high
and
inconsistent
rates
and
lack
of
transparency
for
towing
transactions.
C
This
licensing
regime
addresses
the
concerns
of
high
rates
and
address
and
aggressive
sales
tactics
while
at
the
same
time
creating
a
balanced
towing
regime
with
clear
accountability
for
operators
and
drivers.
The
provincial
government
has
recently
passed
legislation
to
regulate
the
towing
industry
at
the
provincial
level,
but
that
legislation
is
not
yet
in
force
and
the
timing
of
its
implementation
is
unknown.
C
The
immediate
action
being
recommended
in
the
staff
report
will
put
into
place
local
rules
that
support
consumer
protection,
public
safety
and
protection
of
property
for
our
residents.
In
addition,
staff
are
recommending
2.5,
full-time
equivalents
in
bylaw
and
regulatory
services
to
administer
and
enforce
the
licensing
regime,
which
is
necessary
for
the
significant
investigative
and
administrative
work
involved
to
ensure
that
this
regime
is
successful.
C
The
issue
of
towing
in
our
community
and
in
the
province
is
complex
and
it
affects
many.
However,
I
will
remind
those
in
attendance
that
we
are
here
to
specifically
discuss
the
recommendation,
the
recommended
licensing
regime
and
nasa.
You
remember
that
disrespectful,
behavior,
or
course
language-
would
not
be
tolerated
at
this
committee.
C
I
do
know
that
we
have
a
couple
of
motions
on
this
item
as
well,
so
we'll
go
through
the
presentation,
we'll
we'll
get
the
get
the
motions
on
the
floor.
We
will
move
to
our
public
delegations
and
then
move
on
to
questions
to
staff
so
I'll
hand.
It
now
over
to
mr
demonte
and
value
your
bietlat
for
their
presentation.
B
Thank
you
very
much,
chair
and
good
morning,
members
of
committee
I'm
joined
today
for
the
presentation
by
valerie
bietlow
manager
of
public
policy
and
paul
blanchett,
the
bylaw
review
specialist,
who
had
let
has
led
this
file
for
us.
We
are
presenting
staff's
report
on
the
results
of
the
touring
services
regulatory
review,
as
well
as
specific
recommendations
for
a
comprehensive
new
business
licensing
regime
for
the
towing
industry
committee.
Members
will
recall
that
this
review
forms
part
of
the
council-approved
bylaw
review
plan
were
planned
for
this
term
of
council.
B
I
will
now
turn
the
presentation
over
to
msb
at
low
to
provide
key
details
of
the
staff
report
and
proposed
regulations
and
following
the
presentation
staff,
as
always,
will
be
available
to
answer
any
questions
as
well.
Representatives
of
the
ottawa
police
services
are
also
present
to
answer
questions
to
provide
a
police
perspective
on
towing
issues.
Today
with
us,
we
are
joined
by
inspector
peter
job
staff
sergeant,
edward
yeomans
and
constable
pram
singh.
Thank
you
very
much
valerie
over
to
you.
L
Finally,
staff
also
recommend
amendments
to
existing
regulations
for
public
garages
that
store
towed
vehicles,
as
well
as
private
parking
enforcement
agencies
or
ppeas
to
facilitate
the
tow
of
illegally
parked
vehicles
on
private
property.
Together.
These
will
provide
a
comprehensive
set
of
regulations
in
ottawa
for
tolling
next
slide.
Please.
L
L
L
L
L
L
L
You'll
also
be
able
to
inspect
or
require
the
inspection
of
any
vehicle.
That's
used
in
the
tow
service
where
necessary,
and
finally,
the
chief
license
inspector
will
also
have
the
authority
to
place
conditions
on
a
license
in
order
to
address
any
issues
of
concern
with
a
particular
licensee
and
can
suspend
and
revoke
licenses
if
necessary.
L
Prescribed
or
set
fees
were
supported
both
by
members
of
the
public
and
by
some
industry
stakeholders,
as
they
provide
certainty
for
the
consumer,
prevent
over
billing
and
escalating
fees
and
are
fair
for
the
customer
and
boeing
providers
alike.
Staff
are
therefore
recommending
the
council
prescribed
11
key
tow
and
service
rates.
As
part
of
this
licensing
regime.
L
Examples
include
a
three
hundred
dollar
standard
collision.
Tow
175
dollar
fare
for
a
non-collision,
tow,
3.25
cents
per
kilometer
after
the
first
20
kilometers
and
a
60
a
day
rate
for
vehicle
storage,
both
indoor
and
outdoor
included
in
the
standard
collision.
Tow
and
non-collision
toll
rates
are
associated
services
such
as
securing
the
vehicle
and
related
administration
fees,
so
that
tow
operators
could
not
charge
these
extra
fees
for
associated
services,
as
this
was
an
issue
that
was
raised
in
consultation.
L
L
L
L
However,
as
noted
by
the
chair,
this
act
has
not
yet
been
proclaimed
into
force
and
is
unlikely
to
be
proclaimed
into
force
until
the
folsom
regulations
are
developed
under
it.
Members
of
the
city's
public
policy
development
branch
are
part
of
the
technical
advisory
group.
That's
providing
input
to
the
province
as
it
develops
these
regulations,
and
we
will
continue
to
meet
with
the
ministry
of
transportation
of
ontario
until
the
end
of
the
year
to
provide
that
input.
L
Staff
recommend
that
council
not
wait
for
this
legislation
to
go
into
force.
Staff
recommend
that
local
rules
be
adopted
and
implemented
immediately
in
this
in
the
city
of
ottawa.
In
order
to
provide
for
consumer
protection
staff
will
monitor
the
development
of
the
provincial
regulations
and
once
the
full
legislation
comes
into
force,
staff
will
review
it
if
any
amendments
are
required
to
the
city's
towing
by-law.
At
that
time,
staff
will
recommend
them
to
either
address
duplication
or
conflict.
That
may
arise
next
slide.
Please.
L
L
C
C
C
Well
understood,
thank
you
very
much.
Then.
I
believe
that
we
have
a
motion
to
be
read
in
by
councillor
mckinney
on
behalf
of
councillor
leeper
and
counselor
leeper.
If,
if
you
wish
to
say
anything
about
the
motion,
we'll
allow
for
that
as
well
so
I'll
hand
the
mic
over
to
them
to
to
go
ahead
and
introduce
this
motion,
please
go
ahead.
F
I've
asked
and
worked
with
staff
on
this
motion
to
see
whether
that
is
something
that
is
feasible.
Staff
have
asked
us
to
give
them
some
time
to
watch
the
operation
to
see
how
the
provisions
of
the
existing
bylaw
with
respect
to
requiring
adherence
to
all
traffic
and
applicable
bylaws
works.
So
with
I
understand,
staff
support.
F
C
A
C
Okay,
no
problem.
Thank
you
very
much
okay.
So
we
have
received
two
written
submissions
on
this
item,
one
from
the
insurance
bureau
of
canada,
which
has
been
previously
distributed,
and
also
a
second
from
the
hintonburg
community
association.
Thank
you
very
much
for
your
engagement
on
this
file.
We
have
one
public
delegation
on
on
this
item.
We
have
al
awada
from
expresstowing
who
would
like
to
address
the
committee
welcome
to
committee
al
and
please
go
ahead
hello
good
morning.
M
I
was
actually
reading
some
of
these
things
on
here
regarding
I've
got
a
couple
of
things
that
I
wanted
to
mention
regarding
ppea,
and
also
just
some
of
the
pricing
and
licensing
of
tow
trucks.
What
regarding
ppa,
I
was
noticing
that
valerie
was
indicating
that
we
well
just
to
give
you
a
little
a
snapshot
we
have
currently.
M
So
if
you
are
using
a
bylaw
officer
to
come
and
ticket
or
tow
a
vehicle,
they
can
ticket
the
vehicle.
But
then
you
indicate
that
oh
there's
a
gray
area
there
where
they
have
to
call
their
contracted,
which
is
one
company
in
the
city,
whereas
we
have
multiple
buildings
that
we
deal
with
and
do
they
ticket
the
vehicle
and
issue
the
the
tote
who
is
contracted
through
the
landlord
of
that
building
or
private
property
where's
that
gray
area
in
there.
M
I
just
that's
one
question
and
then
I
can
go
on
to
the
next
because,
based
on
the
ppea,
how
you
guys
are
wording
it
here.
It's
saying:
whoever
is
you
know
delegating
the
ticket
and
toe
they're
contracting
the
company
that
you
guys
deal
with
at
that
point,
which
makes
no
fair
fairness
to
smaller
guys
like
ourselves.
M
Two,
you
know
it
makes
it
fair
for
towing
companies
to
be
delegated
a
job,
because
the
pricing
is
all
the
same
and
three.
It
just
saves
a
lot
of
headaches.
So
so,
under
the
pricing
that
you
have
had,
it
says
basic
services,
I've
looked
at
other
municipalities
and
pricing.
It
says
the
basic
services
prices.
I
just
was
wondering
if
that
you
guys
are
going
to
delegate
or
put
in
the
other
pricings
that
are
involved.
Maybe
like
I
was
looking
at
brampton
and
you
know
other
places
surrounding
areas
in
toronto.
M
They
have
everything
listed,
so
it
makes
it
easier
for
the
consumer
to
see
at
the
same
time,
it
makes
it
easier
for
us
to
delegates
rather
than
saying
well,
this
is
the
basic
price.
At
the
same
time,
we
don't
know
what
the
other
things
are
and
we
want
to
be
able
to
do
so,
so
we
can
have
it
in
our
pricing,
so
these
are
just
some
little
things
I
have.
M
I
only
have
five
minutes
I
understand,
but
just
wanted
to
see
if
you
guys
can
give
us
like
a
little
bit
more
elaboration
on
what
you
have
in
place
regarding
ppea,
because
I'm
going
to
be
definitely
very
honest
with
you
recently,
there
was
a
a
big
event
in
ottawa
escapade.
We
were
doing
a
lot
of
parking
control
and
made
things
very
hard
for
us.
M
We
just
want
to
be
able
to
get
things
that
great
area
that's
been
going
on
for
so
long.
You
know.
Yes,
you
have
buy
officer
or
someone
giving
tickets,
but
why
is
it
going
only
now,
based
on
the
paperwork
that
you
have
to
one
company
that's
contracted
and
it's
only
one
company
there's
private
parking
and
private
parking
is
delegated
to
you
know
if
we
have,
you
know
the
contracts
in
place,
so
I
want
to
know
how
this
is
going
to
be.
C
M
Honestly,
it's
we've
been
talking
about
this
for
years.
Thank
god,
you
guys
are
actually
putting
something
in
place.
There
are
good
apples
in
any
business,
there's
also
bad
apples.
This
will
actually
be
able
to
regulate
certain
things.
Regulate
pricing,
regulate,
you
know
who's
in
the
business
who's
out
of
the
business
but
at
the
same
time
be
able
to
make
things
fair
for
a
small
business
or
a
big
business
and
protect
the
consumer.
M
Where
right
now,
I'm
going
to
be
completely
honest
before
I
don't
know,
if
you
got,
we
used
to
use
cpic
to
be
able
to
call
in
a
private
parking
and
be
like
hey.
This
is
the
vehicle
they
run
the
plate.
They
let
us
know
if
it's
stolen,
not
stolen
anything.
They
know
where
the
vehicle
is
going
to,
whereas
now
the
gray
area
is
we
told
this
vehicle.
M
Then
they
have
to
take
the
police
officers
waste
their
time
to
take
it
off
the
system
they
have
to
put
in
a
report,
etc,
etc.
So
this
is
actually
great
that
you
guys
are
putting
something
in
place,
but
there's
still
a
gray
area,
whereas
you
know
we
have
these
contracts
or
companies
have
these
contracts
in
place.
And
how
do
we
delegate?
M
Yes,
you
want
the
buy
officer
to
do
the
ticket.
No
problem,
however,
who
has
ever
contracted
to
do
the
toll
for
that
building
or
private
property,
great
city
property?
We
understand
it's
contracted
through
a
a
company,
that's
through
bylaw,
but
now
we
have
to
talk
about
private
parking
and
that's
a
great
area
that
we
need
to
address.
C
Thanks,
mr
water,
the
the
unfortunately,
the
scenario
that
you
kind
of
lay
out
toward
the
forest.
In
the
end,
where
you
know
a
car
gets
reported
stolen
because
they
don't
know
where
it's
been
towed
to,
and
it's
very
difficult
to
track
that
down
something
that
I've
personally
experienced.
So
I
appreciate
you
highlighting
that
it
does
make
things
very,
very
difficult
and
quite
frustrating
and
embarrassing
when
you
have
to
call
the
police
back
to
say
that
it's
not
actually
stolen,
counselor,
also
interior
questions
of
staff.
D
M
So
I've
actually
called
the
police
landers
cpic
and
I've
talked
to
multiple
police
officers.
I've
talked
to
city
council,
I've
talked
to
cpic,
there
was
an
individual
named
kim
there,
and
this
gray
area
that
I
talk
about
that
needs
to
be
addressed,
has
been
going
on
for
years
and
years,
and
they
only
mention
it
because
it
puts
the
consumer.
M
You
know
at
a
goose
hunt.
It
puts
us
in
a
situation
where
it
makes
us
look
bad
because
we
can't
report
a
vehicle
being
towed
from
a
certain
situation
where
now
you're
putting
into
place
hey
a
ppa
bylaw
can
ticket
the
vehicle
and
then
get
it
towed.
But
what
you
have
in
the
paperwork
is
getting
it
towed
by
a
by
the
contracted
toe
through
the
city.
However,
that's
understandable
on
city
property
in
terms
of
private
property,
where
we
have
multiple
buildings,
you
got
to
make
it
easier
for
the
consumer.
M
You
got
to
make
it
easier
for
the
towing
company,
at
the
same
time,
for
police
you're,
wasting
police
time
going
to
deal
with
these
things,
where
it
can
easily
be
done
through
a
system
in
place
through
cpix
through
police.
Putting
a
report
in
saying
this
vehicle
has
been
towed,
one
two,
three
or
bylaw,
putting
it
into
place,
there's
a
lot
of
gray
areas
and
it
needs
to
be
addressed,
and
I.
D
D
That
I
understand
this,
mr
raul
trust
me.
I've
been
I've
been
working
with
the
general
manager
in
the
last
six
years
to
get
this
report
where
we
are
today
we
work
with
the
caa.
We
met
with
the
we
met
with
some
of
your
colleagues.
We
met
with
insurance
company
and
I'm
glad
to
hear
from
you.
You
are
happy
to
see
this
is
happening
now.
D
D
Should
I
call
the
311,
that's
a
fair
question
and
we'll
clarify
it,
and
but
if
you
have
some
other
concern,
you'd
like
to
send
them
to
to
arsenal
valerie
who's
been
really
spending
the
whole
week
last
week,
working
with
us
on
some
of
the
questions
coming
in
the
last
minute
to
work
with
you
on
this,
but
this
is
what
I
just
wanted
to
know
had
to
see.
People
like
you
coming
out
in
support
of
this
bylaw
and
this
regulation,
because
it
is
overdue,
but
thank
you
for
taking
the
time
to
come
in.
D
C
E
C
B
N
N
It's
not
the
primary
purpose
of
their
of
their
work
and-
and
I
can
tell
you
that
we
had
less
than
50
totals
that
were
done
in
the
last
couple
years
of
that
pilot,
the
as
far
as
the
procurement
process,
the
the
contractor
that
we
have
secured
is
done
through
the
city's
procurement
process.
The
contract
is
up
at
the
end
of
this
year.
N
By
the
way,
so
you
know,
different
companies
can
certainly
enter
into
that
contract
process
and
whoever
the
the
contractor
that
is
secured
is
the
one
that
we
use
to
to
tow
the
vehicle.
So
what
we
require
the
ppas
to
do
is
if
they've
issued
followed
the
process.
They've
issued
three
tickets
to
the
same
vehicle
on
the
same
property.
They
are
permitted
to
to
tow
the
vehicle
from
the
property
they
have
to
contact
bylaw
and
regulatory
services
to
get
that
authorization
and
we
dispatch
the
the
tow
truck
to
the
scene.
L
Mr
chair,
the
question
was:
how
will
the
city
be
making
public
its
prescribed,
fares
and
rates?
So
during
the
implementation
time
during
the
last
few
months
of
this
year,
city
staff
would
use
that
time
to
essentially
develop
a
communications
campaign
both
for
prospect
prospective
licensees
so
that
they
have
all
the
information
that
they
need
to
meet
the
regulations,
including
setting
up
for
the
prescribed
fairs
and
rates.
But
the
other
side
of
the
coin
would
be
an
education
education
campaign
for
consumers
so
that
they
know
what
their
rights
are.
L
They
know
what
the
consumer
protection
provisions
of
this
new
bylaw
are
and
that
the
prescribed
fares
and
rates
are
public,
so
they
know
what
can
be
charged
for
what
services
the
bylaw
clearly
outlines.
What
the
11
prescribed,
fares
and
rates
are,
including
those
included
services
that
I
was
mentioning,
such
as
strapping
down
the
vehicle
and
some
administration
fees,
so
that
information
will
be
public
on
ottawa.ca
and
bylaw,
and
regulatory
services
will
conduct
an
outreach
campaign
as
well
to
make
sure
that
everyone
who
that
there
are
multiple
sources
of
information
accessible
to
the
public.
L
E
E
What
was
the
single
most
significant
concern
raised
by
the
public
that
the
public
felt
need
needed
to
be
addressed
and
what
is
built
into
your
plan
in
terms
of
metrics?
If
you
will
to
satisfy
committee
counsel
and
yourselves
and
ultimately,
the
public
that
that
that
issue
has
been
addressed,
how
will
you
attract
that.
L
The
metrics
that
we'll
be
using
to
measure
the
efficacy
and
compliance
will
be
complaints,
received
service
requests
that
are
received
and
communications
directly
to
or
from
the
industry
itself.
Because
this
will
be
a
licensed
group.
We
will
be
able
to
communicate
with
them
more
easily
and
the
chief
license
inspector
will
be
able
to
do
that
as
well.
C
A
Great
thank
you
very
much,
mr
chair,
and
it's
been
a
long
time
coming,
I'm
very
happy
to
see
these
new
regulations-
and
I
know
eli,
has
certainly
been
all
over
this
one
for
many
many
years.
I
just
wanted
to
check
in
on
back.
In
march
2019,
one
of
my
constituents
had
their
car
taken
to
a
pound
to
a
towing
compound,
and
they
want
to
answer
the
phone
it
went
on
for
months.
A
I
had
to
connect
with
the
provincial
representative
to
try
to
get
some
action
on
it
and
eventually
she
wound
up
with
this
three
thousand
dollar
bill,
because
of
course
they
said
it
was
storage
days,
even
though
they
want
to
answer
their
phone.
Do
we
have
more
of
a
stick
now
with
some
of
these
new
regulations,
specifically
around
the
storage
and
on
the
properties,
and
on
that
specific
situation,
it
was
widely
reported
by
cbc
in
2019
and
that
one
really
bugged
me,
because
literally
they
didn't
answer
the
phone
and
just
kept
the
meter
running.
L
Yes,
mr
chair,
we're
actually
proposing
the
regulatory
system
to
address
this
very
issue
in
part,
so
vehicle
storage
providers
will
need
a
license
to
operate
in
ottawa,
where
the
chief
license
inspector
will
know
who
they
are.
If
they
are
operating
without
a
license,
then
that
is
a
subject
for
enforcement
as
well,
once
they're
licensed
whenever
they
receive
a
towed
vehicle,
whether
that
vehicle
is
as
a
result
of
an
accident
or
a
parking
infraction
or
whatever
the
case
may
be,
their
requirements
will
be
the
same.
L
They
will
have
to
advise
the
vehicle
owner
within
72
hours
that
they
have
their
vehicle.
They
will
have
to
keep
regular
business
hours
and
we're
proposing
from
8
am
to
6
pm
in
order
to
answer
questions
and
deal
with
customers
during
those
hours,
they'll
have
to
keep
specific
logs
of
every
vehicle
that
they
receive
and
every
vehicle
that
leaves
their
lot
and
they
will
have
to
allow
vehicle
owners
access
to
their
vehicles,
while
in
storage
to
retrieve
personal
possessions.
A
A
B
A
N
A
Hi
everyone
good
job
from
the
ottawa
police
service
just
to
lead
off.
Thank
you
very
much.
This
is.
This
is
a
great
initiative
that
we
fully
support
that
we've
been
involved
in
from
the
beginning,
I'll
I'll
refer
to
one
of
my
subject
matter:
experts
to
answer
this,
one
eddie,
your
apartment,
if
you're
on
the
call.
A
E
A
So
I
will
say
in
regards
to
enforcement
of
that
particular
situation.
To
me
it
it
would
appear
to
be
very
straightforward.
We
have
an
unlicensed
operator
with
a
vehicle
that
they're
not
authorized
to
have
a
police
would
be
contacted,
we
would
attend
the
scene
and
we
would
sort
it
out
one
way
or
another,
as
we
would
with
any
property
that
somebody's
not
entitled
to
have
okay
great.
Well,
I
thank
you
very
much.
This
is
really
good
legislation.
We're
going
to
be
passing
and
thanks
for
all
the
great
work
of
staff.
H
Thank
you,
mr
chair.
I
I
want
to
thank
vanity
and
the
team.
This
is
really
comprehensive
and
really
sets
the
good
baseline
for
the
the
consumer
protection
angle.
What
we're
hearing
from
residents
generally,
I
I
want
to
narrow
in
and
focus
on
a
couple
of
areas.
I
will
be
supporting
the
report
and
I
do
think
it's
an
important
measure.
I
will
be
supporting
counselor
leaper's
motion
as
well
valerie.
I
I
want
to
ask
you
a
couple
questions.
So
the
where's
my
car
element,
I
know
you've
clarified
expectation.
H
We
we
work
in
real
time
and
you've
recognized
that
in
our
conversation,
but
why
did
we
land
on
72
hours
to
inform
a
played
like?
Why?
Don't
why
don't
or
a
toe?
Why
don't
we
require
sort
of
a
centralized
database
where
say
311
could,
if
called
upon,
could
inform
the
the
resident
of
where
their
car
is
located
just
trying
to
get
clarity
on
the
the
why
72
hours.
H
Okay,
I
think
that's
one
of
the
areas
that
I'd
love
for
us
when
we
do
a
review
to
consider,
because
I
think
people
are
working
in
real
time
and
there
are
open
data
sources
and
so
on
where
people
could
track
in
real
time
where
their
vehicle
is.
If,
if
it
is
impounded,
I
think
it
goes
back
to
the
chairs
comment
relating
to.
Is
it
a
theft
or
is
it
was
it
was
it
towed?
So
maybe
maybe
we
can
kind
of
put
that
on
the
review
environment.
H
I
think
this
is
the
right
baseline
to
start
us
off.
It
takes
the
right
measure,
but
I
would
like
us
to
consider
that.
Could
you
also
clarify
the
complaint
so,
if
ever
a
resident
felt
that
elements
of
consumer
protection
or
this
licensing
regime
would
like
to
to
provide
a
complaint?
How
would
that
be
received
by
the
city?
Would
that
be
a
fraud
in
waze?
Would
that
be
a
3-1-1?
Is
there
a
specific
liaison
on
this
licensing?
L
Mr
chair,
any
consumer
or
resident
who
has
concerns
about
this
future
licensing
regime
either
the
performance
of
a
particular
licensee
or
general
concerns
should
forward
their
complaints
and
their
comments
through
3-1-1.
That
is
the
quickest
way
to
have
a
complaint
registered.
It
allows
us
to
keep
data
on
these
service
requests
and,
as
you
know,
then
the
issue
gets
forwarded
immediately
to
bylaw
and
regulatory
services,
where
the
chief
license
inspector
can
then
review
the
complaint
and
take
action
as
necessary.
So
three
one
one
is
the
best
bet.
H
Okay,
thank
you
final.
Two,
two
one,
so
one
council
leaper's
motion
is
is
the
right
one
in
terms
of
the
studying,
but
I
wonder
why
we
didn't
consider
in
in
scene
response
like
say,
there's
an
accident
on
the
417
or
on
a
city,
road,
and
then
people
chase
right.
They,
the
towing
operators,
chase
to
get
there
to
get
to
get
the
service.
H
L
Mr
chair,
let
me
clarify
it
will
always
be
the
consumer's
first
choice
to
choose
their
towing
provider.
We
know
that
some
consumers
are
part
of
auto
clubs
or
they
have
towing
arrangements
with,
for
example,
their
vehicle
dealership
or
any
other
arrangement.
So
it's
always
up
to
the
consumer
that
100
meter
separation,
distance
from
an
accident
scene
is
maintained
in
this
bylaw.
L
L
We
have
not
found
an
example
of
a
municipally
administered
dispatch
system
and
we
know
that
the
ottawa
police
service
has
a
policy
in
place
to
deal
with,
calling
the
toke
provider
when
the
consumer
is
unable
to
do
so.
So
from
the
staff
perspective,
these
issues
have
been
addressed
through
consumer
protection
provisions
and
the
exploration
of
a
dispatch
system
was
out
of
scope
for
our
work.
For
this
bylaw.
H
Okay,
okay
and
then
my
final
question
is
maybe
a
direction
for
the
the
review
as
well.
This
sets
the
baseline
in
terms
of
consumer
protection
in
terms
of
licensing
no
question
we're
there.
I
I
want
to
applaud
the
work.
Could
we
review
when
we
met?
I
highlighted
a
couple
of
elements
that
you
know
to
your
point
are
bit
a
bit
out
of
scope,
but
at
some
point
could
be
good
to
consider.
H
I
called
it
the
one
city
approach
where
you
know
police
has
their
own
tendering
and
dispatch
system
for
for
towing
bylaw
as
their
own
public
works
for
winter
ops
as
their
own
and
and
that's
not
changing
as
as
we're
doing
this.
So
I
wonder
if,
when
you
come
back
and
do
a
review,
if
we
could
bring
that
lens
in
consideration,
as
you
know,
residents
don't
want
to
jump
loop
and-
and
you
know,
is
it
a
complaint
because
of
a
bylaws
or
complaint,
because
it's
private
parking?
H
B
Yeah
vice
chair,
certainly
we
can.
We
can
take
that
away
the
intent
and
it
always
is
to
review
once
we've
put
once
we
have
a
bit
of
time
under
our
belt
to
see
how
the
policy
is
working
and
if
it's
meeting
our
objectives
and
as
ms
biedlow
indicated,
we
have
some
performance
metrics.
I
just
want
to
be
clear.
There
is
a
we
do
put
tender
for
the
city
towing,
so
that's
one
tender
and
the
auto
police
service
being
an
independent
agency
has
their
own
tender.
B
H
D
Thank
you
thank
you,
mr
vice
chair,
and
what
we
heard
from
mr
awa
at
valerie,
and
we
want
to
go
back
to
this
and
we'll
he
talk
about
the
price
and,
as
you
remember,
some
of
the
reporting
we
received
through
the
years.
Mr
de
monte,
I
believe
you
still
have
a
copy
of
those.
Sometimes
tow
company
charge
200
for
for
cleaning.
D
D
I
use
my
area
one
on
march
road
you
show
up
with
you
know,
with
the
taxi
or
a
family
member
drive
you
over,
but
there's
no
one
there
so
that
itself-
and
you
have
no
place
and-
and
I
I
do
be
concerned
about
some
area
is
not
living-
is
isolated.
It's
far
in
a
rural
area
because
most
of
these
storage
areas,
most
of
them,
they
are
in
the
isolated
area.
D
D
So
if,
if,
if
a
person
go
on
to
pick
up
her
or
his
car
and
no
one
there,
that's
that
that's
a
safety
concern
and
and
how
we
want
to
deal
with
this
and
and
I'm
interested,
because
sometimes
you
call
them
they're
not
available
and
we
don't
work
on
the
weekend.
We
don't
want
to
work
on
christmas
next
thing.
You
know
that
the
bill
has
increased,
so
I
want
to
make
sure
we
do
something
strong.
D
So,
whether
through
the
zoning
or
through
the
boiler,
you
have
how
we're
gonna
close
that
loop
and
making
sure
the
people
gonna
use
a
storage
facility.
They
have
some
basic
requirement
like
an
office,
a
business
of
our
listed.
You
know
as
a
part
of
the
licensing
a
phone
number
and
if
they
don't,
if
we
get
three
complaints-
and
I
heard
that
I
talked
to
you
enough
the
last
week-
I
get
that
at
three
calls.
D
Is
it
I
like
to
see
us
doing
more,
because
sometimes
we
get
a
gray
area
between
the
person
who
leads
the
land
and
the
person
who
owned
that
land
and
and
if
we
don't
go
after
the
land
owner,
then
the
leaser
can
violate
and
then
go
open
again
under
another
company,
and
we
see
that
happen
in
in
the
shisha
business.
Let's
be
honest
about
it.
So
what
we
are
doing
to
make
sure
we
don't
have
that
loophole.
L
Mr
chair,
as
a
licensing
requirement,
each
vehicle
storage
facility
operator
will
require
a
license
from
the
city
of
ottawa.
They
will
have
to
meet
their
facilities,
will
have
to
meet
zoning
requirements
in
order
to
be
licensed,
so
that
is
an
upfront
check
and
balance
as
part
of
the
license
application
process.
L
L
D
Okay
again,
I
don't
want
to
speak
again
about
this,
but
I
just
want
to
say
heartfelt
thank
you
valerie,
you
paul
tony,
the
whole
team.
It's
been
a
long
time
coming
yeah,
I
see
counselor
dean
and
I
think
we've
been
on
this
for
a
long
time.
We
all
heard
those
stories
about
well
what
we
have
from
council
of
attorney.
I
I
believe
my
predecessor
or
our
pr,
our
previous
council
that
currently
has
so
many
issues
in
sinful
area
anyway.
I
just
want
to
say
thank
you.
D
Thank
you
for
reaching
out
to
the
to
the
industry.
You
spoke
with
them.
This
seems
the
majority
are
happy
on
board
and
between
now
and
council.
If
something
we
can
clarify
that
pricing
that
mr
awa
talk
about.
I
would
like
to
see
you
know
some
clarity
to
him
and
to
the
other
and
and
about
the
storage
facility,
the
more
we
can
think
about
make
it
make
it
transparent,
make
it
open
make
it
consumer
protection.
D
Perhaps
or
I'm
in
empire
or
in
rockland,
so
we
want
to
make
sure
those
loopholes
are
are
shut
down
because
you
heard
in
the
past
they
were
taking
people
across
the
gatineau
because
they
charged
automatically
with
the
insurance
twelve
hundred
dollars
to
tow
to
get
you
know,
and
we
have
no
say
about
it
because
they
hooked
the
car
and
the
car
ended
up
in
gatineau
or
in
hackingham
or
somewhere.
So
we
need
as
much
as
we
can.
D
D
You
know
they're
in
pain,
they
don't
know
what
they're
doing,
because
sometimes
they
even
have
their
own
contact
with
whether
with
caa
with
other
company,
but
they
don't
think
about
it,
because
somebody
already
put
the
hook
on
their
car
and
before
they
think
about
it.
It's
too
late
and
they're
already
facing
those
charges.
D
A
L
L
L
A
F
F
Many
tow
truck
drivers
are
like
sharks,
circling
vulnerable
people
who
have
been
in
collisions,
who
are
disoriented,
who
are
who
could
be
injured
and
the
industry
is
ripe
for
regulation
across
the
province.
We've
seen
the
province
take
some
action,
but
it
really
has
gotten
out
of
hand
and,
as
the
gm
stated
in
his
opening
remarks,
this
is
about
high
rates
over
billing
and
the
lack
of
transparency
and
that's
exactly
what
the
industry
is.
Like.
F
A
Sorry
here
we
go
yeah.
We
took
a
look
at
other
municipalities
in
the
in
the
province
and
what
we
saw
was
that
the
average
rate
for
an
accident
total
was
approximately
290
and
for
a
non-accident,
total
was
175
dollars
and
the
recovery
rates
were
similar
to
what
we
were
were
recommending
as
well.
We
also
took
a
look
at
invoice
bills
and,
and
one
of
the
big
problems
with
with
the
rates
were
the
add-on
fees
and
we've
we've
included.
Those
as
valerie
was
saying
into
the
basic
flat
rate.
F
A
Yeah,
the
you
could
you
could
see
that
from
some
of
the
bills
that
that
we
looked
at
the
tow
itself
may
be
three
or
four
hundred
dollars,
but
then
the
the
add-on
tow.
They
add
on
things
like
feeds
for
for
cleanup
or
for
wait
time
or
for
strapping.
The
vehicle
were
added
on
and
they
would
increase
the
price
substantially.
F
A
But
what
we
feel
is
that
it's
really
up
to
the
customer
and
and
and
part
of
the
the
the
transactional
provisions
that
we're
adding
to
the
bylaw
will
make
those
conversations
required
whether
it
goes
to
the
the
process,
whether
it
goes
to
the
collision
reporting
center
or
it
goes
to
a
repair
facility
or
to
a
storage.
But
storage
is,
is
often
the
last
choice
and
then
you
often
see
in
parking
infractions
that
or
imp
pounds
where
you
would
go
into
a
storage
facility.
F
Thank
you
just
I
don't
know
if
this
is
for
valerie
or
gm
or
who
can
take
this,
but
the
insurance
industry
has
in
many
ways
endorsed
these
runaway
bills
for
years
they
keep
paying
them.
Why
hasn't
the
insurance
industry
been
more
firm
and
pushing
back
on
these
exorbitant
toe
invoices
that
their
insured
customers
have
been
submitting?
Where
have
they
been
in?
All
of
this.
L
L
L
There
may
be
other
ways
as
well
to
challenge
a
particular
invoice
through
civil
complaints,
but
again
what
we
were
trying
to
do
and
what
we
are
trying
to
do
is
bring
some
measure
of
consistency
in
the
prescribed,
fares
and
rates.
That
aspect
has
received
a
great
deal
of
support
from
the
industry
stakeholders
that
we
consulted
with
excellent.
G
E
E
J
It's
just
a
point
of
clarification.
It
has
to
do
with
the
72-hour
notification,
and
I
know
I
think
it
was
valerie
said
that
you
could
call.
Anyone
who
has
a
car
towed
at
can
call
3-1-1
and
find
out
ex
where
it
is
so
I'm
a
little
confused
about
that
and
the
72-hour
notice
of
of
where
the
the
car
is
is
stored.
J
L
Mr
chair
happy
to
clarify
that.
Thank
you
counselor,
the
three
one.
One
process
that
I
was
referring
to
is
implemented
when
the
toe
is
as
a
result
of
a
parking
infraction.
Okay
and
mr
chapman
can
speak
to
that
process,
but
not
all
toes
are
as
a
result
of
a
parking
infraction
or
an
accident
for
that
matter.
L
So
for
those
toes
that
result
from
other
means
where
perhaps
the
registered
owner
is
not
present,
when
the
car
is
being
towed,
we
wanted
to
make
sure
there
was
a
fail-safe
and
that
fail-safe
is
a
maximum
notification
requirement
of
72
hours.
That
starts
ticking
when
the
vehicle
storage
facility
receives
that
vehicle
for
storage.
J
L
J
L
J
G
Okay,
thank
you
chair
and
I,
like
my
colleagues,
I
want
to
thank
staff
for
all
the
work
they
put
into
it.
I
appreciate
the
briefing
that
they
gave
committee
members
overall
on
this
and
when
we
met
I
mentioned
issues
about
where
tow
trucks
were
parking,
and
so
I
appreciate
this
motion.
This
works
out
really
well,
and
I
just
wanted
to
get
the
comments
from
staff
on
on
this
because
it
it
was
an
issue
in
terms
of
of
where
tow
trucks
were
and
being
close
to
vulnerable
residents.
L
All
licensees,
so
tow
truck
drivers
will
be
required
to
comply
with
the
traffic
and
parking
bylaw.
The
traffic
and
parking
byla,
including
that
100
meter
separation,
distance.
That
you've
heard
me
mention,
will
continue
to
be
enforced
so
in
in
situations
of
non-compliance,
charges
are
available
under
the
traffic
and
parking
by-law,
but
also,
as
I
mentioned,
the
chief
license
inspector
would
be
able
to
put
conditions
on
a
license
or
review
the
licensing
status
of
any
tow
truck
driver
if
there
are
repeated
concerns
about
violations
of
city,
bylaws
or
provincial
law.
For
that
matter.
N
Sorry,
that's
a
challenge
getting
off
mute
there,
mr
chair
yeah,
I
think
valerie's
captured
it
very
well.
I
think
it's
you
know
this
will
give
us
the
you
know
an
added
ability
to
to
deal
with
non-compliant
tow
truck
operators.
You
know
we've
dealt
with
situations
where
we
have.
You
know
where
they've
created
their
own
staging
area
where
we
try-
and
you
know,
speak
to
these
companies
and
have
them
move
along,
not
necessarily
parking
violations
or
idling
violations.
N
G
E
D
Valerie
and
forgive
me,
we
should
ask
you
that
before
the
licensing
of
the
tow
tow
trucks
is
it's
gotta
be
ontario
plate
only
rate
and
tow
trucks
from
quebec
cannot
operate
in
in
our
city.
I
just
need
to
clarify
that
or
we
need
to.
We
need
to
put
a
motion
about
this
not
to
allow
cars
to
cross
the
gap
now,
unless
the
the
owner
wishes
to
to
send
it
to
gatineau,
because
we
heard
that
in
the
past
that
some
company
they're
just
taking
them
together,
whether
we
like
it
or
not,.
L
Mr
chair
to
clarify
operators
from
quebec
will
be,
can
apply
for
a
license
in
ottawa.
They
will
have
to
meet
all
of
the
licensing
obligations
and
regulations
in
order
to
operate
in
ottawa.
We
want
to
create
the
situation
with.
If
there
are
providers
that
are
coming
to
ottawa
in
response
of
a
consumer
call
or
whatever
the
situation
is,
they
have
to
have
a
business
license
to
provide
those
services
in
ottawa.
They
have
to
meet
all
the
same
requirements.
L
So,
mr
chair,
I
would
just
reiterate
that,
with
respect
to
the
destination
of
the
toe
part
of
the
authorization
process
that
we
are
recommending
will
require
the
consumer
to
decide
where
the
where
the
vehicle
is
being
towed.
There
will
have
to
be
authorization
for
that
and
that
will
be
recorded
as
part
of
the
process.
D
D
E
A
Much
time
it
just
really
is
to
ensure
that
staff
have
this,
as
chief
chapman
said
that
they
have
the
tools
that
they
need
to
ensure
that
staging
is
done
in
a
way
that
doesn't
put
residential
neighborhoods,
vulnerable
road
users,
pedestrians,
kids,
going
to
school
families
traveling
to
daycare.
You
know
at.
A
Q2
of
2023,
with
any
you
know
specific
rules
that
they
feel
that
they
would
need
to
to
be
able
to
come
up
with
the
the
their
traffic
rules
that
they
that
they
need
to
ensure
this,
so
that
you
know
the
timing
is,
is
far
enough
off.
We
recognize
that
staff
have
got
a
full
work
plan
right
now,
so
it
it
certainly
gives
them
time
to
to
consider
this.
Thank.
E
I
C
Okay,
moving
on
to
item
number,
nine
bylaw
and
regulatory
services,
2019
and
2020
annual
report,
so
we
do
have
a
powerpoint
presentation
from
our
chief
roger
chapman.
We've
received
no
correspondence
from
the
clerk's
office
today
on
this
and
no
delegation,
so
I'll
turn
it
over
now
to
chief
chapman.
Please
go
ahead.
B
Thank
you.
Thank
you,
chair,
roger
chapman,
we'll
be
taking
you
through
the
presentation
today
that
goes
over
bylaw
and
regulatory
services
activities
and
accomplishments
over
the
last
two
years,
but
before
he
begins,
I
want
to
take
this
opportunity
to
acknowledge
a
dedicated
staff
in
that
service,
particularly
over
the
last
18
months
during
the
pandemic
chair.
You
mentioned
this
in
your
opening
remarks.
B
Other
municipalities
often
look
to
him
and
his
team
for
leadership.
With
regards
to
how
to
approach
some
of
these
new
new
challenges
they
had.
This
team
has
taken
so
much
on
and
you'll
hear
in.
The
presentation
continues
to
provide
many
valuable
services
to
our
residents,
despite
the
unpredictable
circumstances,
and
on
top
of
being
on
the
front
line
of
enforcing
the
regulations
that
kept
our
our
community
safe
with
our
public
health
team
and
their
their
recommendations.
So
enforcement
is
an
important
part
of
that
as
well.
B
N
Additionally,
blrs
scoped
and
implemented
a
new
platform
for
service
requests
and
conducted
extensive
planning
and
testing
through
a
pilot
project
blrs
also
co-chaired,
alongside
with
the
alcohol
and
gaming
commission
of
ontario,
the
ottawa
compliance
project,
focusing
on
the
byword
market
area.
Finally,
in
2019
blrs
participated
in
over
60
community
and
council
related
events
such
as
the
help,
santa
toy
parade
and
the
wiggle
wiggle
walk-a-thon.
N
N
In-Person
events
were
suspended
due
to
covet
19,
however,
blrs
participated
in
many
events
held
virtually
such
as
the
ottawa
capital
pride
week
in
2020.
Blrs
also
participated
in
strategic
policy
work,
including
the
byward
market
right
away.
Patio
update
the
rental
housing,
by-law
management,
by-law
report,
short-term
rental,
a
bylaw
residential
mural,
bylaw,
and
amendments
to
the
smoking
and
vaping
by
allowed
to
address
responsibilities
of
property
owners
of
water,
pipe
establishments.
N
Despite
highly
unpredictable
circumstances,
brought
about
by
emerging
covet
19
pandemic
in
early
2020
blrs
pivoted
its
operations
to
ensure
business
continuity,
responsiveness
and
staff
safety,
blrs
staff
demonstrated
resilience,
professionalism
and
dedication
to
public
service
in
the
face
of
a
global
emergency
and
led
the
city's
enforcement
response
to
a
rapidly
evolving
covet.
19
pandemic
in
2020,
blrs
responded
to
13
500
pandemic
related
service
requests
and
over
three
thousand
covet
inquiries.
N
Additionally,
blrs
collaborate
collaborated
with
external
stakeholders
to
ensure
the
consistent
and
informed
approach
to
cover
19
enforcement
and
played
an
integral
role
in
the
development
and
enforcement
of
the
temporary
mandatory
mass
by-law.
Proactive
initiatives
during
2020
included
parks,
patrol
business,
compliance
with
provincial
orders,
oph
orders
and
the
temporary
mass
by-law
next
slide.
N
N
B
N
N
If
the
trends
observe
continues,
blrs
will
not
be
able
to
maintain
its
current
service
levels.
Over
the
last
several
several
years,
blrs
has
endeavored
endeavor
to
mitigate
the
effects
of
growth
and
intensification
on
its
server
on
the
services
ability
to
sustain
its
service
standards
through
strategies
which
I
will
go
through
over
the
next
slide.
N
N
Thank
you,
the
accomplishments
of
2019
and
2020
help
to
ensure
that
blrs
will
continue
to
successfully
lead,
serve
and
and
the
needs
of
our
dynamic
city
with
the
commitment
and
skills
of
our
employees.
Blrs
remains
dedicated
to
delivering
the
high
quality
service
that
the
residents
of
ottawa
have
come
to
expect.
The
lrs
is
showing
leadership
in
the
city
and
in
the
community.
During
a
rapidly
evolving
global
pandemic,
blrs
has
endeavored
to
mitigate
the
effects
of
growth
and
intensification
on
its
ability
to
sustain
service
standards
through
various
strategies.
N
C
Understanding
you
know
how
cute
and
wonderful
that
event
is.
I've
never
seen
somebody
say:
wiggle
waggo
walkathon,
with
a
straight
face,
so
well
done
on
that
roger
and
thank
you
so
much
for
your
work
on
this
report.
We
do
have
one
motion
on
this
item
so
I'll.
Allow
counselor
flurry
to
introduce
that
motion
prior
to
questions
for
staff
and
then
we'll
move
on
to
counselor
deans.
Who
has
some
questions
so
please
go
ahead.
Counselor
flurry.
A
H
Thank
you
mark
okay,
so
this
is
attached
to
this
report.
So
consideration
is
a
motion,
whereas
bylaw
and
regulatory
services
is
responsible
for
the
enforcement
and
administration
of
more
than
50
municipal
bylaws
and
a
number
of
provincial
act
as
well
as
delivering
a
delivery
of
associated
programs
in
the
city
of
ottawa
and
whereas
bylaw
and
regulatory
services
strive
to
provide
a
level
of
service
and
performance
that
meets
and
exceeds
the
expectation
of
residents
and
visitors
to
ottawa.
C
I
Thank
you,
mr
chair,
and
thank
you
roger
and
to
your
whole
team.
At
bylon
regulatory
services,
bylaws
really
aren't
work
paper,
they're
written
on
unless
they're
enforced
and
all
of
us.
I
think
every
single
member
of
council
really
spends
a
lot
of
time
working
with
bylaw
and
regulatory
services
and
hoping
that
we
get
some
quick
action
and
quick
return
response
time
and
your
whole
team
has
been
very
effective
in
helping
us
navigate
some
choppy
waters
in
our
ward
from
a
bylaw
and
regulatory
perspective.
So
thank
you
for
all
that
you
do.
N
N
I
can
also
tell
you
that
we,
we
have
a
meeting
set
up
for
friday
morning
for
tomorrow
morning,
with
the
the
bias
to
try
and
inform
them
and
and-
and
you
know,
engage
in
a
question
and
answer
period
as
well,
so
that
we
can
try
and
address
some
of
their
concerns
before
the
regulations
come
into
effect.
Quite
honestly,
I
you
know
we're
surprised
that
the
regulations
are
such
that
they
are
it's.
You
know
it's
very,
very
basic.
N
I
think
it's
you
know
we're
talking
about
restaurants,
it's
indoors
only
you
know
inside
some
of
the
sports
facilities
and
such
you
know
the
the
passports
required,
but
I
you
know
we
we're
into
we're,
not
anticipating
a
huge
increase
in
in
call
volume
related
to
this.
I
think
that
the
you
know,
in
particular
the
restaurant
industry,
has
been
very
good
at
you
know.
N
I
I
think
the
issue
for
the
business
owners
is
not
their
compliance.
It's
their
concern
about
compliance
of
restaurant
patrons
that
may
object
to
a
vaccine
passport
and
not
want
to
leave
the
establishment
because
they
haven't
been
vaccinated
and
those
the
discussions
seem
to
center
around
who's,
going
to
enforce
that.
If
there
are
unwieldy
clients
in
in
those
establishments
that
are
refusing
to
leave.
N
Mr
chair,
thank
you
councillor.
I
would
suggest
that
that
would
be.
You
know
a
call
directly
to
to
311
or
to
the
police's
non-emergency
call
phone
line.
You
know,
I
think,
if
you've
got
somebody
who's
refusing
to
produce,
you
know
proof
of
their
their
vaccine
and
and
the
restaurant
management
is
having
some
difficulty
with
that
person.
They
should
be
contacting
the
police
immediately
so
that
somebody
can
attend
and
help
facilitate
that
interaction.
I
Okay,
thank
you
for
that.
I
appreciated
your
discussion
in
your
presentation
about
the
mitigation
measures
that
bylaw
services
have
put
in
into
place
and
I,
I
think,
that's
obviously
a
great
strategy,
but
I
also
welcome
councillor
fleury's
motion,
because
I
am
very
aware
of
the
workload
that
my
lung
regulatory
services
have
and
and
the
needs
that
the
demands
on
your
time.
N
N
I
N
Mr
chair,
thank
you
counselor.
You
know
it's
difficult
to
say
what
what
is
acceptable
service
request
level
per
officer.
What
I
can
say
is
that
you
know
currently
around
the
900
service.
Requests
per
officer
is
not
sustainable,
that's
obvious
to
us,
but
I'm
not
I'm
not
sure
at
this
point
and
we're
still,
you
know
continuing
to
to
do
some
more
analysis
on
that.
What
you
know
is
it
700?
Is
it
800?
I?
I
can't
answer
that
question.
N
N
We
take
a
lot
of
pride
in
in
the
service
that
we
provide
and
it's
we've
done
different
things,
including
the
alternate
response
program
that
we
have
in
place
that
you
know
takes
away
that
the
need
for
officers
to
be
knocking
on
doors
on
a
first-time
event.
So
we
feel
that
you
know
we're
we're
a
much
more
efficient
service
and
and
that
we
can
handle
more
service
requests.
N
But,
but
I
think
at
this
point
you
know-
and
you
know,
watching
the
trends
of
how
service
requests
have
increased
over
the
last
five
years.
It's
getting
to
be
more
and
more
of
a
challenge
for
officers
to
to
be
effective
when
they're
doing
these
investigations
and
investing
the
time
that's
required
to
to
do
a
proper
investigation.
I
And
I
mean
no
disrespect
because
I
believe
that
biola
regulatory
services
is
doing
an
outstanding
job,
but
I
have
noticed
a
slippage
a
little
bit
in
your
ability
to
sir
provide
the
level
of
service
that
we've
seen
in
the
past,
just
because
of
the
shared
call
volume.
So
I
mean
my
concern
is
that
we
not
miss
this
budget
cycle.
I
think
you
need
more
resources.
I
think
you
need
to
ask
for
more
resources.
I
I
think
you
need
to
know
what
that
ask
should
be,
and
I
would
hope
between
now
and
when
the
budget
is
tabled.
We
can
figure
that
out
so
that
council
has
the
opportunity
to
give
you
the
support
that
you
need
to
continue
to
provide
great
bylaw
and
regulatory
services
in
the
city
of
ottawa.
Those
are
all
my
questions.
Thank
you.
C
A
Thank
you,
chair
and
and
counselor
dean's.
Actually,
you
know
segued
into
where
I
was
going
to
go.
I
did
have
a
question
to
mr
chapman
in
regards
to
the
motion.
That's
on
the
floor
and
just
your
budgetary
process
were
you
anticipating
that
you
were
going
to
come
back
to
through
the
budget
cycle,
with
the
request
for
additional
staff,
with
the
analysis
in
place
with
an
assessment
of
the
service
workloads?
Was
that
something
that
you
were
going
to
be?
N
Thank
you,
mr
chair.
Thank
you
counselor
for
the
question
you
know
it's.
I
don't
have
to
tell
you
tell
anybody.
I
mean
this
has
been
a
difficult
18
months
for
us
and
that
you
know
we've
we've
invested
a
lot
of
time
into
the
pandemic
response
and
doing
the
enforcement
of
the
coveted
regulations.
So,
quite
honestly
I
mean
you
know:
we've
spent
some
time
looking
at
how
these
trends
are
impacting
our
our
service,
and
you
know
trying
to
identify
you
know.
N
Other
mitigations
has
really
been
our
focus,
not
necessarily
on
increasing
fts
we're
always
looking
at
other
ways
to
to
be
more
efficient,
so
you
know
have
we
have
we
spent
the
time
to
do
the
analysis
of
what
what's
required?
How
many
fts?
I
can't
answer
that
question
today.
I
you
know,
I
can't
say
that
you
know
that
work
will
start
and,
and
we
will
provide
something
between
now
and
the
budget
process.
Given
the
motion.
A
Okay,
because
I
I
you
know,
I
can
say
that
your
staff
and
you
have
been
absolutely
phenomenal-
you
were
phenomenal
before
the
pandemic.
You've
been
absolutely
amazing,
with
the
resources
and
the
workload
that
you've
had
to
endure
and
the
constant
in
changing
regulations
and
adapting
to
them.
My
only
thought,
though,
is
as
we
head
it
into
the
budget
cycle.
A
N
Thank
you,
mr
chair.
Thank
you
councillor.
Yes,
I
mean
you
know.
It's
part
of
the
process
I
mean
there
is.
There
are
asks.
There's
there's
discussion
that
that
has
to
still
take
place.
I
mean
there's
only
a
finite
number
of
amount
of
money.
You
know
we
wouldn't
bring
forward
a
request
for
fts
without
identifying
a
a
source,
a
funding
source
for
those
for
those
ft's.
So
that
would
be
part
of
the
consideration
that
we
would.
A
I'm
absolutely
pleased
to
hear
that,
and
I
know
you
would
say
that
so
thank
you
because
once
again,
I
always
want
to
make
sure
that
we're
making
the
right
decisions-
and
I
know
that
your
your
team
definitely
needs
a
support
and
it
may
end
up
being
more
more
bodies.
But
I
very
much
appreciate
the
work
that
you've
done
with
the
bodies
that
you've
had,
and
you
know
once
again,
they've
been
absolutely
phenomenal
throughout
all
this,
so
hats
off
to
you
and
that
heads
off
to
your
team.
Thank
you
very
much.
Jim.
C
H
H
Thank
you.
Thank
you,
colleagues,
and
thank
you
roger
I
I
want
for
for
those
who
might
not
know.
I
I'm
one
of
the
communities
that
relies
most
heavily
on
bylaw.
When
you
look
at
the
call
volume,
it's
not
driven
by
me,
it
is
driven
by
residents
it's
driven
by
by
business
complaints.
So
I
do
want
to
recognize
that
and
acknowledge
that
for
committee's
interest-
and
I
I
do
want
to
thank
roger
beginning
by
just
the
coveted
response.
I
know
you
know.
Vera
and
oph
has
done
tremendous
work.
H
The
the
the
day-to-day
operators
and
and
supporting
of
of
those
inconsistent
directives
by
the
province
has
been
roger
and
his
team
so
really
tip
my
hat
off
to
all
the
coveted
response.
Now,
turning
my
head
to
our
responsibility,
council
and
committee
pat
has
passed
bylaws
and
we
want.
We
pass
those
bylaws
for
reasons
we
want
to
make
sure
they're
applicable.
We
want
to
make
sure
we
protect
livability
and
the
various
standards
that
are
established
so
roger.
H
N
N
N
Where
that
you
know
where
the
you
know,
it's
is
it
750?
Is
it
800,
I'm
not
sure.
I'd
certainly
like
to
see
it
in
a
more
manageable,
manageable
level
for
our
officers,
and
then
you
know
do
some
more
analysis
on
what.
So,
if
we,
you
know,
if
we
can
get
down
to
850
800
and
see
how
how
things
go
from
there,
so
we'd
have
to
do
more
of
an
analysis
based
on
you
know,
whatever
that
new
benchmark
is.
H
It'd
be
nice,
like
I,
I
think
we
all
recognize
the
the
increased
pressure
counselor
dean's
raised
the
45
increase
over
the
last
five
years,
so
it's
almost
double
the
volume
in
five
years.
That
shows
you
the
complexity
of
our
bylaws,
the
range
of
complaints
and
the
growing
city
pressures
we
have
so
I
I
would
like
us
to
not
only
look
at
an
increase
in
ftes,
but
also
have
a
fair.
You
know.
I
know
you
were
talking
about
a
new,
a
new
management
system,
a
new
tech
tool
that
wouldn't
would
elap
help
support
the
team.
H
But,
as
that
comes
to
be,
I
think
we
we
do
have
to
be
a
bit
more
transparent
around
what
is
fair
to
our
officer.
What
is
fair
to
our
service
levels
as
we
come
back
so
to
me,
the
exercise
for
this
year's
budget
is
one
of
increase
of
service,
but
I
it's
not
something
that
we
can
abandon.
I
think
we
need
to
as
a
committee
to
stay
hyper
focused
on
our
ability
to
deliver
quality
service
and
and
be
fair
to
our
officers
too,
who
want
to
who
take
pride
in
their
work.
So
roger.
N
Mr
chair,
yes,
absolutely
that's,
that's
our
intent
and
again
also
taking
into
consideration
some
of
the
other
mitigation
strategies
that
we
have
and
some
of
the
other
projects
that
we
have.
I
mean
technology
is
not
always
the
solution,
but
certainly
enhances
our
ability
to
to
handle
more
service
requests,
and
that's
you
know
I
go
back
to
the
alternate
response
program
or
dispatch
modernization
project
that
we
have
underway
as
well.
H
Okay,
thank
you
roger.
I
I
if
you
could
convey
our
thanks
to
officers
on
the
ground,
who've,
not
only
pivoted,
to
respond
to
all
the
covet
stuff,
but
continue
to
do
our
diligence.
I
I
know
for
some
in
the
media.
They
love
to
focus
on
the
parking
and
parking
tickets.
I'm
focused
on
everything
else.
Bylaw
does
because
it's
really
meaningful
to
keep
our
communities
with
a
high
quality
of
life.
So
thank
you.
C
A
C
Good
all
right,
wonderful,
okay
and
on
this
report
is
it
received
and
carried
as
it's
going
to
council
so
received
and
carried
second
period.
Wonderful.
Thank
you.
Everyone!
Thank
you
for
the
excellent
questions
as
well.
Thank
you
roger
and
to
your
team
as
well
item
number
10,
crime
prevention,
ottawa,
annual
action
report;
2020..
C
I
2020
was
a
challenging
year
with
the
onset
of
the
pandemic
and
social
upheavals
and
demands
for
social
justice
following
the
murder
of
george
floyd
in
the
united
states
and
other
events
that
have
led
to
the
defund
police
movement
as
chair
of
the
crime
prevention
ottawa
board.
I'm
proud
of
how
our
small
but
nimble
team
has
contributed
to
community
safety
through
the
pandemic,
with
projects
such
as
unsafe
at
home
ottawa,
which
is
a
text
and
chat
helpline
for
those
caught
at
home
in
abusive
relationships.
I
I
Cpo
has
also
pivoted
quickly
to
the
online
environment
and
hosted
more
events
than
usual,
actually
doubling
our
participation
over
2019
levels.
Perhaps
the
most
important
work
that
cpo
embarked
upon
this
year
has
been
our
renewed
strategic
plan.
We
have
undertaken
a
process
of
adaptation
and
renewal
in
response
to
our
changing
landscape.
I
A
central
part
of
our
new
approach
will
be
engaging
the
board
in
new
explorations
regarding
equity,
diversity
and
inclusion,
as
well
as
harnessing
the
strength
of
the
board
for
key
projects
and
advocacy
I'll
now
hand
it
over
to
our
executive
director
nancy
warsfold
to
take
us
briefly
through
the
details
of
the
strategic
plan.
Nancy.
J
J
J
While
we
have
identified
the
four
concrete
priorities-
youth
neighborhoods,
gender
based
violence
and
vulnerable
adults,
we
have
also
highlighted
two
cross-cutting
intersecting
priorities
that
touch
all
aspects
of
our
work.
Those
are
applying
an
inclusive
and
anti-racist
lens
and
a
focus
on
mental
wellness.
J
I'd
like
to
share
with
you
a
small
example
of
this
in
action
this
summer,
a
residential
neighborhood
with
a
significant
concentration
of
racialized
families
living
in
social
housing,
was
rocked
by
two
homicides.
Six
weeks
apart,
both
of
these
incidents
involved,
a
young
man
shooting
at
a
group
of
youth
in
public.
J
Each
incident
left
one
young
person
dead,
another
injured
and
many
traumatized
witnesses
to
respond
to
the
mental
wellbeing
needs
of
the
neighborhood.
The
local
community
activated
the
post-incident
neighborhood
support
networks,
an
approach
that
cpo
has
supported
and
nurtured
for
the
past
eight
years.
J
J
J
J
We
analyze
the
evaluations
of
our
events,
our
grants
and
seek
to
continually
renew
our
work.
We
pride
ourselves
on
being
nimble
while
respecting
the
need
for
ongoing
dialogue
to
bring
our
board
and
our
partners
along
together.
Our
projects
seek
to
build
awareness,
enhance
partnerships
and
develop
skills.
J
C
G
Thank
you
very
much.
Thank
you
nancy
and
thank
you
councillor,
deans,
on
all
your
work.
This
is
exactly
what
we
need
is
more
preventative
measures.
I
really
really
appreciate
the
extra
effort
you've
made
in
terms
of
during
the
pandemic
related
to
domestic
violence,
which
is
an
incredibly
serious
issue,
and
I
I
appreciate
coming
up
with
the
texting
method.
This
is
great
and
I
and
I
think
that
it's
very
very
helpful.
G
We
still
don't
know
what's
going
to
be
left
behind
when
the
pandemic
does
finally
leave
us,
but
there's
a
lot
of
damage
out
there
of
people
being
isolated
and
a
lot
of
your
work
has
been
related
to
that,
and
so
I
I
appreciate
it
and
your
work
with
the
youth
in
terms
of
the
murals
and
stuff
we
were
able
to
take
advantage
of
one
of
those
and
I
and
I
it's.
It
is
very
helpful.
It's
very
positive
for
the
community.
I
hoping
that
we're
going
to
continue
in
that
direction.
G
You
talked
about
things
like
shootings
in
the
community,
something
experienced.
Many
of
us
certainly
haven't
in
bayward,
and
I
I
appreciate
those
extra
efforts
that
are
being
made
for
youth.
As
you
know,
I've
been
trying
to
work
on
a
youth
task
force,
it's
very
difficult
to
get
all
those
chickens
in
one
room
of
of
who
deals
with
youth,
and
but
we'll
continue
on
that.
G
I
Thank
you
councillor
cavanaugh,
for
that,
and
because
you
mentioned
the
micro
grants
program,
the
art
program
for
you
that
can
tell
you.
The
board
has
just
renewed
it
for
a
second
year,
so
it
was
really
a
great
program
and
a
great
update,
very
innovative
and
artful
and
we're
happy
to
be
renewing
it.
For
a
second
time.
G
G
I
think,
counselor
lieber
who's,
not
here
at
the
moment,
but
for
being
part
of
it,
but
it
brought
youth
out
and
was
very
positive
low
cost
in
terms
of
bang
for
your
buck,
but
it
was
again
a
dense
competition
and
they
did
it
right
outside
of
britannia
woods
as
it
turned
out
in
britannia
park,
but
that
kind
of
efforts,
kind
of
fits
in
the
same
idea
with
the
murals.
It's
it
it
reaches
out
and
grabs
people's
interests
and
inspires
very
much
inspires.
G
G
E
E
I
think,
but
my
very
first
job
with
the
city
of
ottawa
wasn't
actually
as
a
city
councilor,
but
it
was
with
a
pilot
project
that
I
believe
was
under
dan
shenya's
umbrella,
because
dan
has
been
here
forever,
as
everyone
knows
called
the
mobile
youth
unit
and
just
to
show
you
how
old
it
was
for
some
of
us
in
the
room
informally.
We
were
referred
to
as
the
mod
squad,
and
we
were
a
number
of
university
students
that
were
deployed
in
the
redo
center
market
area.
E
Video
countdown
show
that
they
had
always
to
say
these
things
can
be
done.
They
can
be
done
on
you
know
with
with,
I
think,
a
minimum
amount
of
dollars
if
you've
got
the
community
behind
you
to
do
it
and
they're,
not
new
ideas,
but
I
think
they're,
tried
and
true
ideas
and
and
part
of
what
we
need
to
continue
to
do
is
find
diversions,
for
you
find
find
things
for
youth.
E
To
do
that
that
are,
are
constructive
and,
and
you
know,
give
opportunity
and
and
feed
into
things
that
that
that
that
they're
interested
in
and
and
that
they
they
they
take
pride
in.
So
I
I
know
that's
a
lot
of
the
work
that
that
you
do
nancy
and
and
counselor
deans,
I
I
know.
Certainly
I've
had
a
number
of
the
mural
projects,
for
example
in
in
my
ward,
I
think
of
tanglewood
and
and
parkwood
hills.
E
Both
have
been
hugely
successful
with
with
the
young
people
there
great
engagement
with
them.
They
take
pride
every
time
they
go
by
and
they
see
what
they've
done,
the
one
in
tanglewood
we
coupled
up
with
a
community
garden
project.
So
it's
a
it's
almost
like
a
tangled
garden
kind
of
kind
of
luck.
That's
that's
there!
E
C
M
C
To
approve
the
following:
updated
mission
statement
for
crime
prevention
ottawa,
as
described
in
the
report,
to
contribute
to
crime
prevention
and
enhance
community
safety
and
well-being
in
ottawa
through
collaborative
evidence.
Informed
initiatives
is
this
report
carried,
and
this
sorry
is
this
report
received
and
this
motion
carried.
C
Okay,
we
are
moving
on
to
community
and
social
services,
department,
grants
and
contributions,
reaffirmation,
essential
health
and
social
supports
and
supports
in
social
housing
programs.
We
have
donna
gray
with
us
donna.
Do
you
want
to
make
a
brief
presentation,
or
should
we
proceed
to
to
questions
regarding
this?
This
affirmation.
K
I
C
Okay,
we
have
no
in
camera
items,
but
I
do
recall
that
counselor
fleury
wanted
to
speak
on
an
item
on
one
of
the
inquiries,
so
we'll
just
get
to
that
very
quickly.
So
we
have
we've
received
a
memo.
That's
listed
in
the
agenda
oops.
Sorry,
I
left
my
timer
running
here.
We
have
information
previously
distributed,
which
is
the
use
of
delegated
authority
during
2020
by
the
community
and
social
services
department.
H
Thank
you,
mr
chair.
Maybe
I
could
give
donna
and
I
don't
know
if
lila
has
joined
us,
but
the
the
responses
to
the
inquiry
has
evolved.
I
guess
there's
been
changes
since
the
official
reporting
in
writing.
So
I
don't
know
if
it'd
be
maybe
for
for
the
record.
I
know
we
have
residents
and
both
bias,
who
are
quite
interested
in
the
city's
response
to
to
the
situation.
K
Thank
you,
mr
chair,
be
happy
to
provide
the
first
kind
of
overview
and
then,
if
there's
additional,
more
detailed
questions,
the
associate
general
manager,
lala
who's
been
tasked
with
leading
some
of
the
coordination.
The
services
in
the
market
can
respond,
but
the
inquiry
and
the
response
today
in
front
of
you
was
really
around.
K
Who,
who
are
individuals
who
are
living
and
experiencing
homelessness,
get
support
in
areas
where
some
of
the
services
have
been
impacted
by
covet?
And
so
in
that
we're
continuing
to
maintain
our
respite.
Centers
that
have
been
opened
as
a
result
of
covet,
and
we
have
supported
a
really
innovative
and
unique
approach
to
pro
providing
supports
in
the
market
around
homelessness,
to
ensure
that
the
mental
health
supports
and
housing
and
social
assistance
wraparound
supports
are
provided,
and
that's
the
open
air
drop-in
center
that
we
have
created
in
the
market
with
shepherds
of
good
hope.
K
And
that
really
is
the
starting
of
the
first
phase
of
what
we're
hoping
as
the
that
facility
gets
built.
The
day
program
that
has
been
supported
with
our
homelessness
and
rapid
housing.
Money
that
that
wraparound
model
will
move
from
what
we're
seeing
as
an
open
air
into
a
permanent
center
of
support
in
the
market.
And
you
can
see
that
we've
also
addressed
the
cleanliness
in
working
with
our
counterparts
in
public
works
and
also
portable
toilets,
which
we
think
are
critical
to
maintain.
K
They
they
met
with
myself
and
associate
general
manager
la
gibbons,
and
really
talk
to
us
about
the
businesses
in
the
community
and
how
they
could
come
together
to
also
support
what
they
see
as
a
broader
issue,
social
of
broader
issues
of
social
issues
in
the
community
and
when
we
met
with
with
them,
they
we
detailed.
All
of
the
work
that
we
were
doing
the
council
has
directed
us.
The
investments
council
has
made
the
movement
we're
making
in
the
housing
and
homelessness
plan,
outreach
and
and
really
what
they
they
felt
was.
K
They
pulled
together
all
of
the
leaders
in
the
market
and
when
we
portrayed
that,
we
really
understood
too,
that
there
was
a
need
to
enhance
our
communication
and
our
communication
strategies
in
terms
of
the
work
that
we're
doing
specific
out
of
these
pulling
all
the
activities
that
we're
doing
in
the
multiple
plans.
That
council
has
approved
to
really
demonstrate
those
investments
and
then
to
identify
some
of
the
gaps.
And
we
committed
to
come
back
and
through
that
conversation
really
where
we
saw
the
primary
gap,
was
around
mental
health.
K
And
how
could
we
take
that
and
work
with
the
community
mental
health
players
and
individuals
in
the
community
in
mental
health
in
the
downward
or
the
byward
market,
and
really
looked
at
how
we
could
bring
clinical
and
other
supports
into
the
byward
market?
And
we've
really
taken
that
away
as
an
action
item
to
work
both
with
ottawa,
public
health,
ottawa,
inner
city,
health,
canadian
mental
health
association
and
other
partners?
To
really
say
how
do
we
fill
that
gap
and
we
have
as
we're
moving
forward?
K
You
know
a
mental
health
guiding
council
and
I
think
you
know
the
efforts
of
this
work
fit
nicely
under
that
council,
as
we
really
start
to
look
at
the
investments
moving
forward.
So
I
think
in
summary,
you
know
what
I
can
say
is
that,
where
we've
advanced
is,
I
think,
is
having
a
clear
understanding
with
the
word
with
the
word:
cancer
cancer
flurry
and
understanding
some
of
the
issues.
H
I
do
I
appreciate
donna,
your
intervention
and
an
update.
I
do
want
to
thank
you
and
and
lila
specifically
on
the
engagement,
I
think,
just
having
a
face
to
the
organization
engaging
with
residents
engaging
with
businesses
and
beijing
engaging
with
the
tourism
sector
has
been
very
important.
As
you
know,
and
you
were
there.
We've
had
a
recent
meeting
called
by
the
mayor
with
the
city
manager
and
the
chief
of
police
and
there's
also
the
the
carleton
university
study.
That's
going
on
through
the
neighborhood
resource
team.
H
There's
a
leadership
table
we're
creating
so
there's
a
number
of
table.
I
I
would
hope
that
we
can
streamline
some
of
those
conversations
to
make
sure
that
they're
they're
happening
in
coordination
I
I'll
for
for
for
the
record
purposes.
Mr
chair
I'll
just
highlight
what
I
would
like
to
see
based
on
what
I've
heard
from
from
businesses
and
residents.
H
So
it
is
no
surprise
to
anyone
because
of
the
concentration
of
services
because
of
the
opioid
crisis
because
of
the
housing
crisis
we're
faced
with
that,
there
are
severe
mental
health
and
addictions
and
housing
challenges
in
our
area.
The
business
community
and
residents
are
just
tired
of
calling
because
they'd
be
on
the
phone
all
day,
reporting
these
and
there's
been
demonstration
of
system
gaps
which
donna
is
and
her
team's
responding.
H
Partly
what
the
community
is
clearly
asking
us
for
coordinated
city-led,
on-the-ground
outreach
services,
as
we've
done
with
the
respite,
but
in
a
more
mobile
on
the
ground.
Efforts
in
the
area
and
the
area
for
us
is
more
broadly,
it's
not
just
byward.
It
includes
rito
street
and
the
broader
segment,
because
we
don't
want
to
push
problems
in
or
out
of
another
area.
So
I
know-
and
I
want
to
thank
social
services,
public
health
and
others
to
working
together.
I
know
we
want
to
get
there
so
appreciate.
H
H
So,
mr
chair,
I
won't
take
more
time,
but
I
thought
it
was
important
for
the
record
because
I
I
have
had
donna
don
has
been
cc'ed
and
so
has
lyla
responded,
we've
at
least
responded
to
a
hundred
residents
and,
if
500,
sorry,
businesses
and
residents
relating
to
these
matters.
So
it
I'm
happy
to
hear
that
the
city
and
and
seeing
that
the
city
is
engaged
on
the
matter.
Thank
you.
C
Seeing
none,
it's
seriously
wonderful,
to
see
all
of
your
beautiful
faces
again
and
to
see
other
human
beings
and
not
have
my
shoulder
thrown
up
on,
has
just
been
a
wonderful
experience
this
afternoon
good
morning.
So,
thank
you
very
very
much.
It
is
great
to
see
you
and
it's
great
to
be
back
to
work
for
our
great
city
on
adrenant.
Is
this
motion
carried.