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From YouTube: Standing Committee on Environmental Protection, Water and Waste Management - 17 May 2021
Description
Standing Committee on Environmental Protection, Water and Waste Management - Agenda 16 - Monday, 17 May 2021 - live stream
Materials can be found at http://www.ottawa.ca/agendas
A
A
Welcome
to
agenda
16
monday
may
17th
2021
meeting
of
the
environment
committee,
also
known
by
a
much
longer
name
that
it
is.
I
will
ask
mr
zwier
koski.
I'm
not
probably
said
that
wrong
this
time.
Sometimes
I
get
it
right.
Sometimes
I
get
it
wrong,
no
worries
counselor.
I
never
complain
our
beloved
chris.
If
you
could
do
roll
call,
please,
I
will
do
so.
E
D
A
See
none
confirmation
minutes
for
the
meeting
of
tuesday
march
30th
2021.,
okay,
gary!
Thank
you
all
communications.
We
have
response
to
inquiries
which
was
counselor
king's
inquiry
on
the
service
line,
warranties
of
canada
program,
which
we
will
have
a
motion
on
as
well.
Today
on
to
the
agenda
with
three
arms
of
the
agenda.
Two
presentations
item
number
one
status,
update
standing
committee
on
environment
protection,
water
and
waste
management,
inquiries,
emotions
for
the
period
ending
6th
of
may
2021
that
the
standing
committee
on
environmental
protection,
water
and
waste
management
received
this
report
for
information.
F
A
Yeah,
certainly
well
I
mean
that
the
item
is
on
the
agenda.
I
mean
inquiry
or
no
inquiry
and
the
agenda
item
is
there
and
it's
open
for
the
entire
program.
So
if
you
have
questions
on
that
program,
obviously
the
motion
is
more
on
the
communication
side
of
things,
but
certainly
that
that
would
be
opportunity
for
any
directions
or
additional
motions.
A
H
H
H
So
today's
presentation
will
walk
you
through
just
briefly
the
background
on
the
source
separated
organics
program,
we'll
walk
through
some
of
the
key
performance
indicators,
both
waste
related
metrics
and
the
communication
campaign
effectiveness.
Then
we'll
walk
you
through
some
results
of
the
follow-up
market,
research
that
were
undertaken
to
first
assess
the
effectiveness
of
the
campaign.
H
H
Okay,
so
recognizing
the
many
benefits
of
diverting
organics
from
landfill
council
proved
the
establishment
of
one
of
ontario's,
first
full
curbside
source
separated,
organics
programs
in
april
2007,
which
launched
in
2010
and
as
members
of
council
will
recall,
the
initial
relationship
with
oregon
world
now.
Convertus
and
the
original
contract
were
quite
problematic
for
the
from
the
city
or
for
the
city
which
led
to
a
number
of
contract
disputes
in
the
early
days.
So
council
approved
a
contract
settlement
back
in
2018
that
included
a
number
of
revisions
geared
towards
getting
maximum
value
for
municipal
taxpayers.
H
Well,
the
primary
goal
of
enhancing
the
green
bin
program
was
to
settle
the
contract
dispute.
It
also
had
the
anticipated
benefit
of
helping
address
barriers
to
green
bin
participation
and
increasing
organics
diversion
through
the
acceptance
of
plastic
bag.
Liners
and
dog
waste,
so
in
2019,
and
into
2020
council
made
a
significant
investment
in
communications
and
outreach
to
educate
residents
about
the
enhancements
and
to
increase
program
participation.
H
Just
as
a
quick
refresher,
the
as
you'll
recall
back
in
the
2018
original
market
research,
the
target
audiences
that
were
identified
included
the
superstars
the
inconsistent,
the
aspirational
and
the
disconnected
so
the
superstars,
which
represent
about
29
of
all
ottawa
residents,
are
mostly
homeowners
with
curbside
collection
and
they're.
Nearly
universal
green
bin
users,
who
simply
do
not
use
the
green
bin
more
because
they
mistakenly
place
organic
waste
in
the
garbage.
H
H
H
Nearly
half
of
them
do
not
use
the
green
bin,
but
they
have
positive
attitudes
towards
waste
diversion
and
then
the
last
group,
the
disconnected
so
they
represent
about
24
of
all
ottawa
residents
they're,
mostly
renters.
You
have
a
40,
60
split,
so
40
percent
being
curbside
households
and
60
living
in
multi-residential
properties.
H
H
As
you
recall,
the
inconsistent
and
aspirational
groups
who
have
mostly
positive
attitudes
towards
waste
diversion
and
whose
main
reasons
for
not
participating
in
the
green
bin
program,
being
the
yuck
factor
and
inconvenience
of
course
presented
the
greatest
opportunity
to
target
to
increase
both
participation
once
plastic
bag,
liners
and
dog
waste
were
permitted
and
also
increasing
their
intensity
of
use.
So
that's
where
our
communications
and
outreach
efforts
were
targeted
to
these
particular
markets.
H
Next
slide,
please
so.
Staff
built
on
the
comprehensive
market
research
to
develop
a
two-phase
communications
plan.
So
first
was
focused
on
increasing
awareness
that
dog
waste
was
now
accepted
in
the
green
bin
and
that
plastic
bags
were
one
of
the
many
options
available
to
residents
to
store
organic
waste
in
the
green
bin
and
then
to
address
the
main
barriers
to
participation
through
a
series
of
targeted
campaigns.
H
H
So
it's
important
to
remember
that
behaviors
are
often
linked
to
long-standing
habits
and
core
beliefs
that
have
been
ingrained
in
individuals
throughout
the
course
of
their
lives.
So
behavior
change
is
something
that
doesn't
take
place
overnight.
It
does
take,
it
does
take
time
and
that,
because
we're
only
two
years
into
the
program
enhancements
today,
today's
presentation
and
and
the
metrics
and
the
information
contained
in
the
staff
report
should
be
viewed
within
that
context.
And
again,
it's
still
very
early
into
these
program
changes.
H
H
It's
not
unique
for
the
city.
It's
been
experienced
by
many
other
of
our
municipal
counterparts,
which
we'll
touch
on
in
a
little
bit
more
detail
throughout
today's
presentation.
So
again,
this
data
that
we're
providing
today
should
be
seen
as
a
snapshot.
It's
an
abnormal
time
with
more
detailed
and
long-term
studies
to
continue
post-pandemic
to
understand.
If
what
we're
seeing
today
is
indicative
of
future
trends
next
slide,
please
so
kick
starting
things
in
terms
of
tonnage
trends.
H
H
during
our
peak
leaf
and
yard
waste
season.
As
members
of
committee
are
familiar,
this,
the
city
does
divert
separately
collected
leafing
yard
waste
to
barnsdale,
where
can
be
processed
at
a
lower
rate.
So
we
have
been
increasing
our
efforts
on
this
front,
and
last
year
we
diverted
a
record
amount
of
leafing
yard
waste
to
barnsdale
during
our
peak
spring
and
fall
seasons
so
you'll
see.
The
second
statistic
here
on
this
slide
indicates
that
the
remaining
organics
and
commingled
leafy
nerd
waste
that
was
sent
just
to
convert
us.
H
H
We
typically
take
a
look
at
february,
which
is
why
you're
seeing
february
tonnages
here
because
they're
most
representative
of
true
household
organic
waste,
because
there
is
minimal
leaf
in
yard
waste
that
is
often
seen
within
the
program
during
that
time
frame
and
because
leaf
and
yard
waste
tends
to
be
quite
variable.
It's
it's
heavily
impacted
by
precipitation
by
temperatures
and
seasons
that
can
have
a
significant
impact
on
annual
tonnages.
So
this
will
give
you
greater
insight
into
actual
household
organics
tonnage
trends.
H
H
So,
while
we
don't
have
definitive
data
to
quantify
the
impact
that
the
the
coven
19
pandemic
has
had
on
the
on
the
impact
to
our
tonnages,
the
follow-up
market
research
that
we'll
be
elaborating
on
later
in
the
presentation
does
demonstrate,
though,
that
the
pandemic
was
not
the
only
reason
for
the
increase
in
tonnages
next
slide.
Please.
H
So
when
we
take
a
look
at
participation
specific
to
curbside
households,
so
this
in
the
fall
of
2018
as
part
of
our
four
season,
waste
audits
study
in
the
fall
of
2018,
we
visited
100
homes
in
various
neighborhoods
across
the
city
to
get
a
baseline
of
how
many
set
out
agreement
on
collection
day,
and
we
did
that
again
in
the
fall
of
2020.
So
after
the
program,
changes
were
in
place
to
track
changes
in
participation.
H
So
in
2019
we
had
or
sorry
pardon
me
2018.
So
before
the
program
changes
about
half
of
households
set
out
a
green
bin,
at
least
once
that
proportion
increased
by
eight
percent
over
a
two
year
period
and
of
the
households
that
set
out
their
green
bin.
In
the
2020
participation
study
about
55
of
those
households
had
a
visible
plastic
bag
liner.
H
When
we
took
a
look
at
incoming
calls
so
to
our
call
center,
we
had
a
35
increase
in
green
bin
request
in
july
of
2019
compared
to
july
of
2018.,
the
number
of
residents
requesting
a
replacement
bim
more
than
doubled,
and
the
number
asking
for
an
additional
bin
increased
by
88
and
the
increase.
The
increase
in
requests
also
continued
in
the
months
following
the
introduction
of
the
program
change
where
we
saw
a
43
year-over-year
increase
in
august
and
a
30
year-over-year
increase
in
september.
H
So,
after
those
program,
changes
bins
are
now
collected
on
site
at
multi-residential
properties.
Right
alongside
where
recycling
and
garbage
is
picked
up,
so
staff
conducted
extensive
outreach
to
property
owners.
So
we
contacted
every
single
property
throughout
the
city
in
the
lead
up
to
that
contract
change
as
part
of
outreach
efforts
to
let
them
know
about
the
contract
change,
but
also
to
let
them
know
about
the
program
enhancements
and
the
ability
to
reduce
the
factor.
H
So
these
efforts
combined
led
to
a
37
increase
in
the
number
of
properties
and
a
41
increase
in
the
number
of
units
with
access
to
green
bins.
So
as
of
march
1st
of
this
year,
44
of
all
multi
residential
properties
across
the
city
and
about
a
third
of
all
units
across
the
city
now
have
access
to
a
green
bin
program.
H
So
when
we
taking
a
look
at
tonnages
before
the
new
contract,
green
bins
at
multi-residential
properties
were
collected
as
part
of
the
curbside
contract,
and
for
that
reason
all
organic
waste
was
co-mingled
with
curbside.
So
we
don't
have
separate
tonnage
data
available
to
us
before
the
program
changes.
However,
in
the
eight
months
since
the
contract
change,
the
city
has
collected
about
555
tons
of
organic
waste
from
multi-residential
properties.
H
So
the
low
tonnage,
of
course
highlights
the
complexity
and
increasing
participation
in
multi-residential
properties.
You
know
it's
not
just
simply
about
getting
green
bin
programs
in
into
multi-residential
properties.
Of
course
that's
the
first
barrier,
but
then
it's
there's
there's
a
lot
of
work
required
in
order
to
get
residents
participating
in
the
program.
H
So
there's
that
requirement
for
extensive
education
and
outreach,
but
there's
also
more
work.
That's
required
to
help
break
down
some
of
the
barriers
of
the
inconvenience,
so
the
original
market
research
undertaken
in
2018
found
that
a
quarter
of
respondents,
many
of
whom
live
in
multi-residential
properties
which
I
touched
on
earlier,
are
disconnected
and
they
typically
do
not
use
the
green
bin
and
have
limited
knowledge
of
waste
diversion
programs.
H
So
the
ontario
compost
quality
standards
do
outline
a
requirement
that
plastic's
greater
than
2.8
millimeters.
So
that's
about
the
size
of
a
sesame
seed
in
the
end
product
are
less
than
0.5
of
the
product,
so
convertus,
as
our
organics
processor,
is
responsible
for
meeting
this
standard
and
and
sharing
their
test
results
with
the
province.
H
H
So
before
the
program
changes
were
introduced,
0.1
in
october
2019,
so
shortly
following
the
program
changes
and
are
sitting
at
0.11
just
over
a
year
later,
when
tested
in
january
of
this
year,
of
course,
as
science
evolves
and
the
provincial
federal
regulators
learn
more
about
plastics
and
microplastics
and
the
impact
on
the
environment.
We
do
expect
that
these
regulations
around
beneficial
use
and
unused
products
will
change.
H
E
Thank
you,
nicole.
At
the
last
update
the
committee
in
june
2019,
we
committed
to
come
back
to
provide
an
update
on
the
implementation
of
the
campaign,
along
with
performance
measures.
As
a
reminder,
council
made
significant
investment
of
nearly
a
half
million
dollars
in
communications.
Outreach
to
promote
the
green
bin
program
enhancements
part
of
that
investment
was
for
the
2018
market
research
which
provided
the
necessary
data
to
implement
a
comprehensive
evidence.
Evidence-Based
communications
outreach
claim.
E
As
my
colleague
nicole
mentioned
earlier,
there
were
four
groups
identified
in
the
research,
the
superstars,
the
aspirationals,
the
inconsistence
and
the
disconnected
for
the
campaign.
We
targeted
the
aspirational
link
consistent
groups
as
they
are
identified
as
most
likely
to
change
their
behaviors.
E
E
The
first
phase
was
a
two-month
program
launch.
Our
objective
was
to
create
general
awareness
of
the
program
changes.
As
a
reminder,
the
research
had
shown
that
56
percent
of
residents
were
not
aware
of
the
upcoming
changes
to
the
green
bin.
63
were
more
likely
to
use
the
green
bin
once
plastic
bags
were
created
and
61
were
more
likely
to
use
the
green
bin.
Once
dog
waste
was
permitted
further
launch,
we
had
a
broad
distribution
to
all
residents,
which
was
then
followed
by
targeted
communications
to
the
aspirational
and
inconsistent
groups.
E
E
E
For
the
second
phase,
we
address
the
main
reasons
for
not
participating
in
the
green
bin
program.
We
launched
a
new
campaign
about
every
four
to
six
weeks
to
address
a
specific
reason
identified
by
a
very
specific
target,
audience
communication
tactics,
messages
and
the
channels
were
tailored
to
those
audiences.
E
E
In
addition
to
the
community
to
the
push
communications
and
advertising
staff
from
the
public
works
and
environmental
services
department
conducted
extensive
outreach
activities
to
have
face-to-face
conversations
with
residents,
they
conducted
door-to-door
outreach
to
inform
residents
about
the
enhancements.
The
ambassador
program,
which
was
called
the
green
bin
brigade
composed
of
10
summer
students
they
visited
neighborhoods
in
seven
awards,
based
on
the
audience
segmentation
data,
which
included
the
high
concentration
of
the
aspirational
inconsistent
groups,
the
grade
interacted
with
nearly
8
000
residents
and
left
information.
E
E
As
some
outreach
activities
were
cancelled
due
to
the
pandemic
staff,
adapted
their
plans
and
provided
more
than
5
000
toolkits
44
multi-residential
properties
that
recently
started
with
greenpin
program.
I'll
move
on
to
the
next
slide.
You'll
see
on
this
slide
that
the
expense,
which
is
a
summary
of
the
expenses
for
the
communications
in
the
outreach.
This
includes
the
initial
market
research
work
that
was
started
in
2018
and
the
latest
research
that
was
conducted
two
years
later.
E
Next
slide,
please
now.
One
of
the
reasons
we're
back
here
today
is
to
provide
an
update
on
the
performance
on
this
page.
You'll
see
some
of
the
metrics
for
our
online
ads
I'll
start
by
saying
that
we
exceeded
the
industry
benchmarks
for
for
our
advertising,
we
received
more
than
2.1
million
views
for
our
online
paid
ads
and
that
doesn't
include
social
media
and
there
was
a
0.14
click-through
rate
for
that.
To
give
you
an
idea
in
terms
of
the
industry
average,
for
these
types
of
ads,
it's
usually
around
0.10
in
terms
of
youtube.
E
So,
finally,
we
had
committed
the
council
that
we'd
be
doing
some
advertising
recall
as
part
of
this
project.
Once
again,
the
pandemic
had
another
impact
on
this
project.
The
plan
was
to
conduct
the
market
research
in
early
q2
of
2020.
being
fully
engaged
with
kova
19,
with
the
kova
19
response.
We
need
to
delay
this
work.
This
in
turn
created
a
longer
period
of
time
between
the
ads
and
the
mail
out,
and
the
survey
itself
about
the
campaign.
E
However,
we
do
believe
that
numbers
would
be
higher
if
people
would
have
been
asked
six
months
prior,
so
essentially,
six
months
after
receiving
a
letter
instead
of
more
than
a
year,
and
as
you
can
see
from
the
numbers
and
the
reports,
and
on
this
slide
it
was
a
highly
socialized
campaign.
I
will
now
pass
it
over
to
nicole
for
the
remainder
of
the
presentation.
H
Great
thanks,
you
slain
so
continuing
with
the
follow
up
market
research.
What
it
did
reveal
in
terms
of
changes
in
attitudes
related
to
the
grievance,
so
80
of
respondents
did
agree
with
the
key
messages
of
the
campaign.
So
some
of
the
key
aspects
that
resonated
well
were
that
we
do
need
to
collectively,
as
a
community,
divert
organic
waste
from
landfill
to
not
only
save
taxpayers
dollars,
but
as
that
opportunity
to
lower
emissions,
and
also
that
key
message
on
using
the
green
bin
is
in
residents
best
interest
and
it's
an
easy
way
to
help.
H
The
environment.
Respondents
continue
to
have
high
levels
of
satisfaction
with
the
green
bin
program.
There
was
virtually
no
change
in
the
proportion
of
respondents
who
said
that
they
hate
using
the
green
bin.
So
we
had
about
18
saying
so
in
2020
and
19
saying
so
in
2018
2019.,
there
was
virtually
no
change
in
the
proportion
of
oh
sorry.
This,
of
course,
shows
that
the
the
changing
attitudes,
especially
amongst
the
disconnected
group,
who
have
limited
knowledge
on
waste
diversion
programs,
does
in
fact
take
time
next
slide.
H
The
city
introduced
plastic
bag,
liners,
of
course,
to
address
the
yuck
factor,
which
was
the
top
reason.
Curbside
respondents
said
that
they
didn't
use
the
green
bin
program
as
part
of
the
initial
market
research
in
2018-2019,
so
that
follow-up
market
research
has
found
that
the
yuck
factor
is
no
longer
the
top
barrier
to
participation.
So,
of
course,
we're
seeing
an
evolution
in
terms
of
barriers.
H
H
The
top
reason
respondents
said
that
they
wouldn't
use
the
green
bin,
even
if
they
had
access
was
inconvenience
and
the
top
two
reasons
for
not
using
the
green
bin.
More
has
not
changed
much
since
2018,
and
that,
of
course
is
inconvenience
as
well
and
forgetting
to
put
items
in
the
garbage
by
mistake
and
then
the
third
biggest
barrier
where
we
saw
a
14
increase
in
respondents
citing
it
was
running
at
a
space
in
the
green
bin,
and
so
of
course,
all
this
combined.
H
It
does
highlight
one
of
the
many
complexities
in
increasing
participation
among
multi-residential
properties.
However,
of
course,
staff
continue
to
work
with
property
owners
and
to
address
barriers
to
participation
and
working
continue.
Our
work
on
introducing
green
bin
collection
and
new
properties.
H
H
So
in
the
original
market,
research
in
2018
and
2019,
63
percent
of
respondents
said
that
they
were
more
likely
to
use
the
green
bin.
Once
plastic
bag
liners
were
allowed
and
60
61
wins
dog
waste.
So
in
2020
the
follow-up
market
research
respondents
who
use
the
green
bin
before
the
july
2019
program
change
were
asked
how
their
participation
changed
after
the
program
enhancements
were
put
in
place.
H
H
H
40
started
to
do
so
for
household
organic
waste
with
75
percent
for
dog
waste
after
the
enhancements
compostable
and
biodegradable
bags
are
the
most
common
liners
used
by
participants
in
the
program,
though
45
of
respondents
continue
to
use
paper
bags
and
about
a
third
of
individuals
place
their
organic
or
dog
waste
in
plastic
bags
and
for
those
who
started
begging
their
waste.
After
the
program
changes,
the
proportion
using
plastic
bags
is
higher,
so
you're,
seeing
about
a
10
percent
more
than
the
overall
average
next
slide.
Please.
H
So,
of
course,
as
we
can
see
from
this
data,
and
that
we've
just
walked
through
the
impact
of
the
pandemic,
has
definitely
had
a
an
impact
on
on
shifting
residents
behaviors
in
terms
of
using
the
green
bin
program.
But
we've
also
seen
from
the
the
market
research
insights
that
the
introduction
of
the
policy,
our
policy
change
to
include
the
acceptance
of
plastic
liners
as
well
as
dog
waste,
has
had
an
impact
on
program.
H
So,
although
this
presentation
does
provide
that
interim
snapshot
during
an
abnormal
time,
the
increase
in
tonnage
and
participation,
of
course
are
encouraging
and
the
follow-up
market
research
indicates
that
the
program
enhancements,
coupled
with
the
target
targeted,
evidence-based
communications
and
outreach,
have
been
effective
in
helping
address.
The
top
barriers
to
participation,
which
is
in
turn,
has
helped
spark
behavior
change
in
terms
of
increasing
program,
participation
and
program
use.
H
Behaviors
are
often
linked,
as
I
touched
on
earlier,
to
long-standing
habits
and
core
beliefs
that
have
been
ingrained
in
individuals
throughout
the
course
of
their
lives.
We
have
environmental
and
social
factors
that
can
also
influence
behavior
so
to
encourage
behavior
change.
Staff
are
working
on
the
development
of
the
solid
waste
master
plan
and
a
number
of
component
projects
that
we
are
exploring
additional
policy
and
program
mechanisms
that
will
be
aimed
at
supporting
sustained
behavior
change.
H
So
next
month,
council
will
receive
and
consider
phase
two
of
the
solid
waste
master
plan,
which
will
recommend
the
vision,
guiding
principles
and
goals
for
for
the
master
plan.
It
will
also
outline
the
city's
future.
Waste
management
needs
some
of
the
key
gaps
constraints
as
well
as
opportunities
and
the
long
list
of
options
that
the
city
consider
to
address
them.
H
It
will
also
include
a
triple
bottom
line:
evaluation
tool
that
staff
will
be
using
to
evaluate
all
the
options
to
generate
a
shorter
list
for
resident
and
stakeholder
consultation
later
this
year
and
council
will
consider
the
draft
strategy
for
the
ma
or
the
draft
master
plan
in
2022
staff
are
also
working,
as
I
had
highlighted
on
the
development
of
a
multi-residential
diversion
strategy
which
we
intend
on
tabling
for
council
consideration
early
next
year.
So
we've
been
in
the
process
of
reviewing
best
practices
in
other
municipalities,
emerging
trends.
H
A
I
I
Unless,
on
the
survey
data
reported
by
hillary
knowlton,
which
obviously
concentrates
more
on
perceptions,
aspirations
and
opinions
and
less
on
the
facts
on
the
ground,
the
staff
report
shows
what
could
be
described
at
best
as
a
modest
improvement
in
both
the
tonnages
of
organics
collected
and
in
the
participation
rate
in
the
program,
and
that's
definitely
a
good
thing.
However,
as
a
staff
report
states,
that
pandemic
has
caused
increased
generation
in
household
waste,
both
here
in
ottawa
and
elsewhere,
and
I
will
therefore
urge
some
caution
in
reading
too
much
and
into
the
numbers
presented.
I
I
We
need
to
get
to
over
60
percent
to
match
the
performance
of
leading
municipalities.
The
hillen
knowlton
study
is,
however,
useful
in
identifying
some
of
the
challenges
it
shows.
For
example,
there
is
still
a
stubborn
18
to
19
percent
of
residents
who
hate
using
the
green
bin
and
don't
think
recycling
in
the
green
bin
do
much
for
the
environment.
I
I
Those
were
constraints
that
were
cited
by
collectively
61
percent
of
residents.
So
I
think
that
clearly
shows
the
kind
of
direction
that
the
work
needs
to
go
in
the
city's
efforts
to
improve
the
green
brand.
Access
for
multi-residential
building
appears
to
be
showing
some
success.
Although
again
there
is
a
long
way
to
go.
Despite
the
progress,
two-thirds
of
multi-residential
units
still
do
not
have
access
to
the
program.
I
The
bags
have
to
be
removed
and
recovering.
All
the
plastics
is
next
to
impossible.
The
report
states
that
in
january
2021
plastics,
larger
than
2.8
millimeters
in
size
represented
0.11
percent
of
the
compost
produced
at
the
plant.
This
sounds
like
a
small
number,
but
it
is
11
times
more
than
before,
encouraging
the
use
of
plastic
bags,
with
a
total
of
85
000
tons
of
organics
diverted
and
taking
account
of
of
evaporation
during
processing,
which
perhaps
reduces
that
tonnage
by
half.
This
translates
to
approximately
45
tons
of
plastic
bits
in
the
completed
compost.
I
Looked
at
another
way
and
usc
united
and
using
u.s
environmental
protection
agency
weight
to
volume
estimates
this
45
tons
of
loose
plastic
equivalent
to
about
2
800
cubic
yards
of
film.
That
would
fill
about
270
dump
trucks,
so
I
mean
it
seems
small,
but
in
actual
fact,
when
you
look
at
it
as
a
loose
plastic,
mixed
in
with
a
compost
is
actually
a
fairly
significant
number
and
surely
surely
we
can
do
better
and,
as
the
staff
report
just
suggested,
those
standards
allowed.
This
right
now
might
change
in
the
future.
I
The
report
cites
tonnage
of
organics
delivered
to
the
converters
plant,
but
it
does
not
report
on
a
tonnage
of
plastic
waste
that
is
screened
out
and
have
a
detritus
which
is
taken
out
and
then
disposal.
These
numbers
are
essential
to
assess
the
true
impact
of
allowing
plastic
bags
saying
that
the
compost
meets
the
nasm
standard
is
really
not
good
enough.
I
In
conclusion,
promotion
and
education
can
only
get
you
so
far
on
encouraging
more
use
of
the
green
bin.
Ultimately,
committee
and
council
are
going
to
have
to
restructure
the
waste
management
system
to
make
more
households
more
directly
responsible
for
the
waste
you
generate
and
for
participation
in
the
diversion
programs.
User
pay
systems
have
been
proven
to
prove,
provide
that
necessary
incentive,
and
we
are
hopeful
that
the
next
round
of
solid
waste
master
plan
will
cite
user
pay
as
an
effective
strategy
to
improve
wage
diversion
and
that
ultimately,
council
will
adopt
such
a
system.
I
Wastewatch
auto
strongly
believes
that
user
pay
will
drive
a
much
larger
improvement
in
the
organics
program
than
shown
today.
A
user-paced
system
will
also
serve
to
extend
the
life
of
the
trail
road
landfill
site,
which
is
likely
an
irreplaceable
asset
that
must
be
jealously
guarded.
So
thank
you
very
much
for
your
time
and
and
for
your
consideration.
F
Thanks
yeah,
I
see
others
have
their
hand
up
for
the
report,
so
just
give
you
the
wave
thanks
chair.
So
thanks
duncan
for
being
here.
I
just
I
wanted
to
get
your
view
on
the
federal
government's
announcements
in
the
last
you
know,
year
or
so
talking
about
banning
single-use
plastic
bags.
They
had
initially
set
a
deadline
of
the
end
of
2021.
I
Okay,
thank
you.
Council.
The
federal
government
actually
just
a
week
ago,
officially
put
manufactured
plastic
items
on
the
canadian
environmental
protection
act
to
schedule
one
toxics
list
which
gives
them
all
the
tools
they
need
to
in
fact
ban
the
list
of
single-use
plastics,
including
plastic
bags
that
they
announced
a
while
ago.
So
we've
always
found
it
ironic
that
at
a
time
when
the
world
is
trying
to
get
away
of
single-use
plastics,
the
city
of
ottawa
is
in
fact
encouraging
their
use.
I
So
I
think
that
you
know
we
could
see
a
time
in
the
future
where,
in
fact,
these
kind
of
bags
could
in
fact
be
banned.
So
I
think
that's
a
consideration
for
for
going
forward.
As
to
the
compulsability
issue,
there's
a
real
challenge.
There
I
mean
a
lot
of
people.
I
think
would
suggest
that
compostable
bags
are
in
fact
a
solution,
but
the
reality
is
that
the
standard
for
compostability
is
for
degradation
in
12
weeks
of
industrial
compost,
processing
and
most
of
the
composting
plants,
including
the
ones
we
have
here
in
ottawa.
I
Do
that
in
two
to
three
weeks.
So
there's
a
big
disconnect
here
between
the
actual
reality
of
biodegradation
and
and
the
actual
composting
process
and
biodegrading
bags
do
in
fact
create
a
huge
problem
if
you're
trying
to
collect
p-e-t
and
high-density
polyethylene
you've
got
mixed
into
that
compostable
plastics,
this
degrades
the
quality.
So
I
don't
think
that
in
fact,
compostable
bags
or
plastics
are
in
fact
the
solution.
I
F
Okay,
thank
you
for
that
just
to
follow
up
on
on
particularly
around
dog
waste,
because
that
was
one
of
the
big.
You
know
reasons
why
this
this
was
enacted,
and
so
I
I
just
what?
What
for
dog
waste
and
the
acceptance
of
that
now
in
the
agreement?
What
is
your
view
on
that?
And
how
people
in
a
practical
sense,
would
get
their
dog
waste
into
the
in
continue
to
get
their
dog
voice
into
the
green
bin
in
a
sustainable
way.
I
I
think
I
don't
think
we
have
enough
data
to
answer
that.
I
I'm
not
a
scientist.
I
don't
I
don't
see
you
know
the
the
information
available
as
to
what
that
you
know
in
terms
of
pathogens
and
so
forth.
I
have
seen
some
studies
that
suggest
that
the
dog
waste
added
to
complex,
like
this
could
in
fact
be
an
environmental
and
potentially
a
health
issue,
albeit
perhaps
a
minor
one.
I
think
the
city
needs
to
be
looking
at
other
things
like
special
dog
bins.
I
There
there's
a
very
interesting
program
in
waterloo
where
they
have
a
special
program
and
all
that
dog
waste
is
centralized
and
taken
to
on
a
particular
plant
and
not
mixed
in
with
compost.
I
mean,
I
think,
generally
speaking,
you
need
to
keep
these
things
separate,
so
adding
dog
waste,
I
still
think,
is
not
a
good
idea.
F
Okay,
fair,
you
answered
my
question
in
the
second
portion
of
that,
rather
than
focusing
on
putting
dog
waste
in
the
green
bin,
which
lots
of
people
use
plastic
bags
for
their
dog
ways
when
they
just
yes,
you're
saying
a
separate
program
that
would
that
would
deal
with
this
and
potentially
you
know,
waste
energy.
That
sort
of
thing
that
could
occur
with
with
the
dog
waste
yeah.
I
F
And
then
this
very
last
question
duncan:
did
you
see
anything
in
the
report
that
talked
about
the
change
in
people's
behavior
that
were
previously
using
the
green
bin
without
plastic
bags,
but
then
switch
to
plastic
bags?
I
just
I
I
don't
that's
a
question
I
have
is
how
many
people
have
switched
from
from
one
to
the
other
anything
any
of
the
comment
on
that.
I
Well,
I
think
that
seems
to
be.
I
can't
answer
that
I
mean
I've,
read
it
through
with
a
lot
of
numbers
and
study.
As
I
said,
I
would
focus
on
what
actually
is
happening
on
the
ground
rather
than
what
you've
heard
from
respondents.
There
seems
to
be
some
suggestion
that
there
was
an
improved
willingness
to
use
the
program,
but
the
fact
of
the
matter
is:
45
percent
of
people
are
using
paper
bags,
so
if
people
can
successfully
use
paper
bags,
why
are
we
encouraging
them
to
use
plastic?
That
would
be
my
answer
to
that.
I
I
A
Thanks
just
while
you're
here
can
I
get
your
comments
on
I've
talked
about
this
in
the
past
and
I
actually
just
threw
it
out
there
this
morning
there's
a
fairly
noted
study
that
would
imply
that-
and
I've
talked
to
this
with
other
environmental
advocates
as
well,
who
generally
support
the
theory
that
plastic
bag
alternatives
are
often
considered
to
be
worse
for
climate
change
impact
than
the
thing
they're
replacing.
Can
I
get
your
thoughts
on
that.
I
A
I
I
I
don't
believe
that
I,
I
think,
frankly,
you
know
a
paper
bag.
A
sustainable
brown
craft
paper
bag,
which
has
come
from
a
sustainably
harvested
forest
and
is
using
recycled
paper,
is,
is
probably
better.
I'm
very,
very
cautious
about
the
kind
of
you
know.
That
kind
of
issue,
I
think,
is
something
which
is
which
is
pushed
by
the
plastics
industry.
The
facts
of
the
matter
is
that
a
number
of
jurisdictions
prince
edward
island
have
banned
the
use
of
plastic
grocery
sacks,
and
you
know
the
world
hasn't
collapsed.
You
know,
life
goes
on.
I
People
make
these
adjustments.
I
have
a
polyethylene
woven
grocery
bag,
which
I
wash
once
in
a
while.
I've
been
using
it
for
my
groceries
now,
for
I
don't
know
six
seven,
eight
years
a
very
long
time,
it
still
holds
up,
it's
perfectly
valuable
and
I
think
its
environmental
impact
is
way
way
less
than
the
continual
use
of
what
would
effectively
be
thousands
of
plastic
grocery
sacks
as
an
old
senate.
A
Yeah,
the
danish
environmental
agency
would
suggest
you
need
to
use
that
bag
ten
thousand
times
for
to
have
any
impact
on
the
climate
change.
But
but
thanks
for
the
thanks
for
being
here,
I
think
we'll
go
straight
to
I
don't
think
we
have
any
more
chris.
We
didn't
have
any
sign
up
say
for
delegations.
A
A
E
So
I
see
this
report
as
very
positive.
Yes,
we
can
do
more.
We
can
do
better,
we
can
increase
numbers,
but
all
in
all
what
I,
what
I
saw
in
that
report
was
a
higher
level
of
acceptance
from
people
a
higher
level
of
understanding
from
people
as
to
why
we
went
to
the
green
bin
program.
So
I
just
wanted
to
take
this
this
opportunity,
chair
to
to
thank
staff
and
and
for
the
new
number
one
reason
being
convenience.
E
E
E
This
should
be
about
doing
the
right
thing
and
yes,
sometimes
doing
the
right
thing
is
a
little
bit
inconvenient,
but
all
in
all,
I
think
we
know
that's
the
way
we
need
to
be
going
forward
in
the
city,
and
I
want
to
thank
staff
for
the
efforts
they've
made,
especially
under
covered
conditions,
to
get
word
out
to
people
and
and
to
create
more
outreach.
So
I
wish
you
well
in
your
future
endeavors
when
covert
is
gone
and
and
thank
you
again
for
the
report
very
informative.
C
Thanks
chair,
thank
you
to
you
and
good
morning.
Everyone
and
thanks
to
staff,
very
detailed
report
good
to
see
data,
helps
us
make
decisions
and
know
what
people
are
thinking
out
there.
So
thank
you,
I'm
wondering
if
we
could.
I
don't
think
we
need
it
back
on
the
screen
or
maybe
it
would
help
some
folks
slide.
C
Seven
talked
about
the
february
stats
and
you
underscored
why
february
collection
stats
are
important
because
there's
so
little
leaf
and
yard
waste
being
collected,
if
any
at
that
point,
and
that
gives
us
a
pretty
good
idea
of
what
our
organic
household
collection
is,
but
in
2019
the
data
went
down
that
the
total
tonnage
went
down
for
the
year,
even
though
in
july
first,
we
started
permitting
bags
so
to
staff
any
idea.
This
is
what
is
causing
me
for
concern.
C
Yes,
I
think
this
report
overall
is
positive,
but
we
know
that
leaf
and
yard
waste
went
way
up
once
the
pandemic
started.
People
were
at
home
more,
they
were
spending
a
lot
more
time
in
the
yard.
Raking
we've
previously
heard
staff
say
our
leaf
and
yard
waste
stats
were
way
up.
I
I
had
hoped
that
in
2019
this
number
would
have
been
much
higher.
In
fact,
it
went
down
which
I
can't
understand
so
staff.
Can
you
comment
please
on
this.
H
Sure
counselor,
so
when
looking
at
this
particular
so
on
slide
seven
actually
chris,
do
you
mind
putting
that
back
up?
That's
solely
the
february
tonnage.
So
it's
not
representative
that
the
the
entire
year
so
so
yes,
there,
there
was
a
a
slight
decrease,
the
exact
reasoning
as
to
to
why
we
don't
have
great
insight
into
that,
but
that's
solely
just
february.
So
it's
not
an
indica!
That's
that
point
in
time
before
the
program
changes
were
put
in
place.
C
Okay,
but
I
agree
that
the
metrics
in
the
winter
are,
I
think,
are
pretty
good
for
us
to
make
some
conclusions
on.
So
I
appreciate
you
showing
that
the
multi-use
dwellings-
this
has
been
a
bone
of
contention.
As
long
as
I've
been
on
the
environment
committee,
I
think
we
all
agree.
We
need
to
do
significant.
C
More.
I've
got
garden
homes,
condos,
like
house
condos,
where
people
don't
have
garages
and
they
are
asked
to
use
a
green
bin
store
a
green
bin
in
their
backyard.
They
don't
have
the
space
for
it,
but
they
do
it
and
I
don't
accept
well.
I
acknowledge
that
multi-use
dwellings
were
built
before
these
programs
started.
C
These
buildings
aren't
going
to
be
torn
down
to
facilitate
organic
collections,
so
there's
got
to
be
a
way
for
us
to
expedite
their
use.
Why
are
we
not
going
to
see
an
action
plan
for
the
multi-use
dwellings
until
next
year?
What's
holding
us
up
to
to
get
this
going
even
faster
than
the
timelines
we're
on
now.
C
Okay,
because
your
own
stats
indicate
residents
of
multi-use
dwellings
want
to
use
the
organic
system,
and
we
look
at
other
businesses,
restaurants
that
have
bins
outside
of
the
physical
building,
that
there
is
a
way
to
do
this.
So
if
we're,
you
know
really
serious
about
diversion.
I'd
really
like
to
see
this
as
soon
as
possible.
I
think
there's
a
mutual
feeling
amongst
all
parties
to
get
this
going.
C
H
So
one
of
the
challenge
that
still
exists
for
the
the
icni
sector,
as
well
as
multi-residential
buildings,
so
remembering
to
multi-residential,
is
regulated
by
the
province.
They
do
not
have
a
requirement
in
place
for
the
icni
sector,
including
multi-residential
buildings,
to
have
green
bin
programs
in
place.
The
province
has
indicated
that
they
are
transitioning
that
way
and
we're
hopeful
to
understand
and
learn
a
little
bit
more.
This
year,
they've
indicated,
and
we
have
seen
with
those
new
with
the
targets
in
place
at
the
provincial
level.
H
C
I
won't
dispute
that
schools
have
green
bins,
I'm
saying
other
than
paper
towels
from
the
washrooms
that
are
going
in
the
green
bins.
We're
not
seeing
the
banana
peels
and
the
apple
corers
and
other
organics
that
is
they're,
told
put
all
of
your
waste
and
put
it
in
your
lunch
bag
and
bring
it
out.
It
should
be
disposed
of
in
school
to
increase
the
amount
of
waste.
That's
being
diverted,
sorry.
C
A
Thanks,
yes,
we
will
be
discussing
quite
a
bit
at
the
june
environment
committee
meeting
on
solid
waste
master
plan
phase
two.
I
mean
we're
going
to
go
out
to
the
public
on
a
lot
of
options
and
there's
going
to
be
a
lot
of
options
on
the
table
and
it
won't
all
be
pretty-
and
I
think
you
know
there's
nothing
that
drives
negative
positive
sentiment
more
than
than
waste
collection
and
garbage.
A
So
when
we,
when
this
committee,
has
the
list
of
of
potential
proposals
out
to
the
public,
expect
feedback
expect
feedback
and
it
won't
be.
You
know
we
think
we
hear
a
lot
from
people
when
we,
when
we
close
play
structures
because
of
covit
just
wait
when
you
try
to
tell
them
how
to
how
to
manage
their
waste.
It's
important.
We
have
to
do
it.
A
F
Thanks
thanks
very
much
chair
and
yeah,
just
to
counsel
rockington's
point
the
sponsors
group,
that's
looking
at
the
solid
waste
master
plan,
there's
four
of
us
on
there
and
I
can
just
tell
you
they're
the
the
options
staff
are
bringing
forward.
What
they're
presenting
to
us
as
possibilities
is
comprehensive.
F
Very
reasonable
they've
been
working
extremely
hard
on
it
and
doing
the
background
research.
So
you'll
you'll
see
that
come
soon,
but
it's
and
there's
some
big
potential
changes
in
there,
but
that
are
very
warranted,
so
just
just
just
rest
assured
from
what
what
I've
seen
anyway.
This
is
there's
a
lot
of
work.
That's
gone
into
this
and
it's
needed
to
take
that
time
to
get
this
right
when
we
make
this
choice,
but
you'll
see
some
options.
F
I
think
you'll
you'll
want
to
see
in
there
in
terms
of
the
actual
potential
change
in
behavior
that
that
some
of
these
options
will
affect
so
just
to
the
report.
Thank
you
very
much
to
staff.
It
is
helpful
to
get
this
data
in
front
of
us
and
to
see
some
of
these
figures
and
to
see
how
the
program
has
rolled
out
our
spending
on
it
and
what
has
come
back
so
very
useful
information,
and
I
appreciate
it
coming
forward.
F
There
are
a
couple
pieces
that
I'm
I'm
hoping
to
get
more
on,
just
just
to
get
a
better
understanding
either
through
the
survey
or
the
actual
numbers
we're
seeing
on
the
ground
and
one
of
them.
I
asked
to
the
delegation,
but
did
we
get
any
any
information
back
from
either
survey
or
or
on
the
ground
about
how
many
residents
were
previously
using
the
green
bin,
either
just
using
cereal
boxes
or
newspaper
or
paper
bags,
or
a
variety
of
other
potential
methods
that
have
been
using
it?
H
Sorry,
thank
you
councillor,
good
question.
So,
in
terms
of
the
follow-up
market,
research,
you'll
notice,
I
think
pages
25
to
27
of
the
detailed
market
research
did
provide
some
of
that
insight
in
terms
of
existing
bag
use
and
then
we're
looking
at
the
new
bag
users
as
well.
So
you
definitely.
There
is
some
insight
in
terms
of
some
of
the
shifts
that
we're
seeing,
but
we
really
did
focus
more
of
the
market
research
on
understanding
kind
of
those
individuals
that
are
new
to
the
program.
H
What
it
is
that
they're
using
so
that's
where
you
see
the
in
particular.
The
individuals
who
are
newer
to
the
program
are
primarily
using
plastic
bags
over
the
the
other
elements.
There's
some
additional
information
in
terms
of
the
usage,
so
not
all
users
are
using
one
type:
a
bag
as
an
example
they're
using
multiple
types
of
bags.
So
for
some
I
know
the
the
market
research
itself
didn't.
H
I
don't
think
it
went
into
that
level
detail,
but
that's
something
we
can
take
away
and
see
if
we
can
delve
into
the
data
further
to
understand
that
that
transition
and
shift
that
might
have
happened
between
new
participants
and
existing
users,
because
that
question
primarily
focused
on
it's.
It's
all
users
of
the
program,
so
it
encompassed
the
new
users
as
well
as
those
who
are
already
participating
in
the
program.
F
Okay,
thank
you
for
that.
It
would
be
helpful
to
get
a
bit
more
understanding
of
of
how
that
switch
may
be
happening.
That's
occurring.
Do
we
know
on
the
ground,
our
organics
processor,
how
much
they've
been
collecting?
I
know
we
know
around
the
you
know
around
our
organics
and
our
leaf
and
yard
waste,
for
example
we're
able
to
to
extrapolate
out
the
tonnage
there.
F
H
So
I
don't
have
the
exact
figure
and
that's
primarily
because
the
city's
contract
is
to
process
the
organic
waste
and
then
it's
converters
who
manages
meeting
regulatory
requirements
in
terms
of
the
actual
end-use
product
that
they're
creating,
but
also
the
residuals
that
are
being
managed
as
part
of
this
program.
But
with
the
increase
that
we're
seeing
in
participation
and
then
taking
a
look
at
the
increase
in
linear
use.
H
F
Okay:
okay,
thank
you
for
that.
The
it'd
be
useful.
I
think
to
get
that
information
as
well.
Just
like
you
know
what
we're
sending
to
landfill
from
the
green
bin
processing
site.
Renewing
the
city
of
ottawa
has
traditionally
invested
a
lower
amount
per
household
in
public
education
promotion
compared
to
some
other
municipalities.
F
H
So
I'll
take
a
crack
at
the
first
part
and
then
just
laying
you
can
feel
to
jump
but
feel
free
to
jump
in
as
well
so
cancer
we
do
have
an
ongoing
budget
of
just
around
200
000.
So
when
you
take
a
look
at
removing
out
the
market
research
from
the
cost
of
what
we
spent
on
this
particular
campaign,
it's
in
and
around
just
under
a
hundred
thousand
dollars
more
than
our
annual
budget,
our
annual
budget
will
continue
to
focus
this
year.
H
One
of
the
core
priorities
is
to
continue
the
momentum
on
green
bin
education
and
communications,
and
especially
focusing
on
the
results
of
the
market
research
and
trying
to
break
down
some
of
those
additional
barriers
that
have
been
brought
to
life.
In
addition,
as
part
of
the
phase
two
solid
waste
master
plan,
a
report
that
will
be
brought
forward
next
month,
you
will
see
additional
options
in
terms
of
additional
promotion
and
education,
as
well
as
additional
outreach.
E
Yeah
thanks
nicole.
My
only
comment
is
that
I
would
suggest,
in
terms
of
communications,
that
we
stayed
the
course
in
terms
of
we
got
some
good
results
in
terms
of
the
communications
that
we've
done
with
since
the
launch
of
the
campaign
and
duration
of
the
campaign.
There's
a
lot
of
good
insight.
We
received
from
the
market
research
that
was
able
to
help
us
in
terms
of
who
worked
to
learn
more
about
who
we're
communicating
to
what
are
one
of
the
barriers.
What
is
the?
E
F
Okay,
thank
you
for
for
that.
I
think
the
more
education
on
that
the
the
better
and
then
just
my
final
comment.
Just
around
some
other
municipalities
that
we've
seen
that
have
high
rates
of
organic
separation,
they
may
not
use
the
plastic
bagging
agreement.
You
know
misfires
like
halifax,
for
example,
but
they
have
very
high,
divert
they
have
high
diversion
rates,
and-
and
so
I
guess
you
know
just
to
to
staff.
What
is
the
reason
for
that?
F
H
H
I
think
it's
important
to
highlight.
There's
there's
no
one
silver
bullet,
that's
going
to
to
to
address
all
of
our
challenges
and
it's
important
to
look
at
things
progressively
and
and
just
like
today,
being
able
to
track
and
bring
forward
those
those
performance
measures,
understanding
how
successful
we
are
with
certain
policy
mechanisms
and
where
we
may
need
to
layer
on
additional
policy
mechanisms
and
and
programs
to
further
promote
and
encourage
program
participation.
D
Thank
you
chair
thanks,
nicole
and
staff
for
for
this
report
today
it
actually,
I
there's
no
doubt
that
a
tremendous
amount
of
work
went
into
the
report,
but
also
everything
leading
leading
up
to
the
report.
Just
a
few
questions
that
I
had.
I
just
wanted
to
confirm
when
you
talk
about
multi-residential
spaces
you're,
not
including
town
homes,
right
you're,
talking
about
apartments
essentially
condos.
H
No
we're,
including
within
when
we
speak,
a
multi-residential,
it's
any
property,
that's
covered
on
our
multi
residential
contract,
so
it
includes
high-rise.
It
includes
mid-rise.
It
includes
some
of
those
town
host
home
complexes
and
some
of
those
units
that
tend
to
be
there.
There's
six
or
more
units.
D
Okay.
Okay,
thank
you
for
that.
I
just
was
never
clear
on
that
and
the
I
just
wanna
I
mean
I
I'm
not
gonna
revisit
the
the
plastics
and
green
bins
I
I
did
not
agree
with
it.
You
know
initially,
but
I
just
want
to,
and
I
look
forward
very
much
to
next
month
and
and
and
having
that
discussion
and
there's.
No
doubt
the
chair
is
correct,
that
easy
discussion,
easy
decisions,
but
we
have
to
do
something
to
drive
up
diversion.
D
It's
you
know
going
from
50
to
58
and
green
bin
use
is,
is
something
but
we
also
spent
almost
half
a
million
dollars
getting
there
right,
like
we
448
000
dollars
in
communications
and
outreach,
and
the
majority
of
that
you
know
was
comms
and
outreach.
It
wasn't
market
research
so,
but,
but
I
have
my
do
I
have
my
numbers
right
like
so
we
went
up
eight
percent.
D
D
H
Great
question
counselor,
so
the
the
intent
of
this
market
research
was
to
take
a
look
at
the
broad-based
behavior
shifts.
So
what
we
didn't
do
was
replicate
the
market
segmentation
that
was
done
as
part
of
the
original
market
research.
That
gave
us
really
good
insight
in
terms
of
the
motivators
that
we
were
able
to
use
to
target
our
communications.
H
But
we
we
do
recommend
in
future
future
market
research
as
in
future
years
once
the
pandemic
is
over,
in
particular
as
well
that
we
do
revisit
that.
So
we
can
see
that
shift
in
behaviors
and
participation
specific
to
those
mark
to
those
market
segments,
but
as
that
original
market
research
uncovered,
we
have
that
disconnected
population
which
is
about
24
of
residents,
who
have
those
deep-seated
attitudes
that
they
just
do
not
believe
in
the
the
the
environmental
benefit
of
participating
in
diversion
programs.
H
But
then
there's
also
a
large
proportion
of
that
population
that
that
are
simply
not
educated
on
the
programs
itself.
So
these
this
particular
communication
campaign
really
focused
our
efforts
on
those
those
two
in
between
market
segments.
So
the
aspirationally
inconsistent,
because
we
knew
they
had
strong
opportunity
to
be
able
to
swing
their
behaviors
and
encouraging
reducing
the
up
factor,
encouraging
them
to
participate.
D
No
absolutely-
and
I
think
that
that
that
is
key,
and
I
think
that
most
taxpayers
will
agree
if
they're
doing
their
part,
they
don't
want
their
taxes
going
to
building
a
new
landfill
for
people
who
don't
want
to
do
their
part.
So
at
some
point
you
know
those
who
don't
want
to
do
their
port
part
have
to
pay
for
it.
It
should
not
be
spread
amongst
amongst
everyone
else.
D
So
I
think
that
that's
that
that's
the
conversation
that
we
have
to
have
in
terms
of
you
know
what
is
that,
the
fair
consequence
of
just
throwing
out
everything
that
that
you
use
and
not
to
not
not
caring
about
the
environment,
but
also
passing
along
those
costs
to
to
the
rest
of
us.
So
I
look
forward
to
it.
Thank
you.
Thank
you
for
this
this
report.
It's
got
some
good
information
in
it.
Thank
you.
Thanks,
chair.
A
A
There
was
an
elderly
gentleman
that
uses
green
bin
uses
recycling,
puts
out
a
small
garbage
bag
a
week
or
every
two
weeks
and
was
worried
that
we
were
going
to
target
him.
I
said
you're,
not
the
problem,
you
know,
that's
not.
You
know.
I
drive
by
a
house
that
puts
out
20
garbage
bags
every
two
weeks,
no
recycling
to
be
found,
no
green
bin
to
be
found.
A
It's
it's
that
situation
right.
It's
not
it's
not
someone
who
puts
out
you
know
two
green
bins,
three
blue
boxes,
and
you
know
maybe
three
or
four
garbage
bags
that
that's
not
that's,
not
the
target.
That's
not
the
folks
that
we're
trying
to
say
that
it's
it's
it's
the
absence
of
all
the
recycling
options
that
exist
at
the
end
of
your
laneway,
that
some
residents
are
doing
absolutely
nothing.
A
But
it's
like
I
said
earlier,
it's
going
to
be
challenging.
We
need
to
make
sure
that
we're
focused
on
the
right
on
the
right
outcomes.
There's
no
question!
You
know
that
if
anyone
is
going
to
have
a
landfill
end
up
in
their
community
you're
looking
at
them,
you
know
I
host
the
one.
That's
there
now
we
have
other
landfills
coming
online.
A
It's
also
300
million
dollars
of
capital
money
that
has
to
go
into
it.
300
million
would
also
go
toward
an
incinerator.
If
you
wanted
a
covant
incinerator
in
your
community,
I
think
the
one
down
in
durham
is
located
near
no
residential
communities
whatsoever,
which
means
those
also
exist
in
the
rural
area
and
also
come
with
a
price
tag
of
300
million
dollars,
along
with
a
significant
increase
in
tipping
fees
which
would
increase
the
garbage
collection
rate
for
residents.
A
A
G
Thank
you
chair
and
thank
you,
nicole,
for
the
very
in-depth
report,
a
lot
of
good
information
there,
especially
around
increases
in
tonnage
and
especially
with
everybody.
Well
I
shouldn't
say
everybody,
because
we
do
have
a
large
number
of
people
who
are
essential
workers
who
are
are
doing
a
lot
of
good
work
on
behalf
of
all
of
us
every
day.
But
of
course
we
have
had
an
increase
in
people
working
from
home
and
we've
seen
this
as
a
result
increase
in
organics
tonnage.
The
question
I
have
is
more
expl
is
more
exploratory.
G
I
suppose,
looking
to
the
future,
how
do
we
retain
these
high
rates
as
we
head
towards
the
light
at
the
end
of
the
tunnel?
You
know,
I
think
we're
trying
to
be
optimistic.
Hopefully,
in
the
near
future,
life
will
start
to
resume
as
normal,
and,
if
it
does,
there
will
be
people
heading
back
to
the
workplace.
So
I'm
just
wondering
in
terms
of
the
future
thinking
whether
that's
marketing
or
other
strategies
that
are
going
to
be
employed
by
staff.
H
Great
question:
thank
you
councillor,
so,
in
terms
of
first
and
foremost,
continued
education
and
outreach
efforts,
and
that's
going
to
continue
throughout
this
year
and
into
the
future
and
building
on
that
momentum
and
trying
to
further
break
down
or
providing
information
to
break
down
some
of
those
additional
barriers
that
we're
now
seeing
kind
of
creep
up
as
these
barriers
have
evolved.
So
that's
that's
the
first
piece,
the
second
piece
being
you
know
we
anticipate
so
those
individuals
who
are
participating
now,
despite
the
fact
of
the
cobot
19
pandemic.
H
If,
if
they've,
you
know
going
back
to
that
marker
research,
where
you
had
six
percent
of
individuals
who
said
I'm
at
home,
now
I'm
cooking
I'm
eating
more
at
home
and
it's
encouraged
me
to
participate
in
the
green
bin
program.
So
you
have
those
individuals,
plus
the
the
additional
individuals
who
who
are
now
participating,
and
mainly
so
or
they've,
indicated
because
of
the
program
changes.
G
A
A
A
Service
line
warranties
of
canada
program
long
history
on
this
one:
it's
like
the
line
from
cool
hand
luke
with
less
violence,
but
what
we've
got
here
is
a
failure
to
communicate.
Essentially,
just
a
matter
of
this
is
a
this
is
a
program
that
council,
I
would
say
I
don't
think
tentacles
right
word,
but
we
did
approve
this
program
back
in
2016.
A
It
took
some
time
before
things
were
finalized
and
approved,
and
we
received
an
update
on
that
right
before
christmas,
through
the
through
the
through
a
memo
to
members
of
council
which
set
out
the
the
program
launch.
The
program
launch
was
in
in
february,
and
we
all
heard
a
little
bit
about
that
program
from
constituents.
We
also
know
that
many
people
actually
signed
up
for
the
program,
though
so
what
we're?
What
we
have
here
in
front
of
us
today.
A
It's
not
necessarily
a
discussion
about
the
merits
of
the
program,
but
but
mainly
on
on
that
that
sort
of
launch
and
what
happened
there
and
there
were
some
some
concerns
and
misleading
information
to
residents.
So
I
know
councilor
menard
has
has
brought
this
forward
and
I
mean
you
just
you've
all
seen
the
response
to
councillor
king's
inquiry
as
well.
A
Back
from
the
march,
the
march
environment
committee
meeting
and
staff
have
been
kind
of
working
with
council
menard
on
this,
and
are
you
know
fully
prepared
to
to
accept
any
direction
that
we
provide
today
with
regard
to
what
what
we
see
here
in
the
motion
so
I'll
I'll
turn
it
over
to
councilman
art?
Because
it
is
your
item
so
I'll.
Allow
you
to
to
speak
to
that,
introduce
it
thanks.
F
F
We
had
a
lot
of
residents,
obviously
email-
all
of
us
and
email
staff
and
concerned
about
receiving
these
pieces
and
and
confusion
around
the
item.
With
the
you
know,
local
use
and
a
number
of
other
issues
that
came
to
the
fore
a
lot
of
people
receiving
them
that
that
just
didn't
have
the
ability
to
actually
apply
for
it
in
the
first
place.
F
So
you
know,
I
know
we
receive
concern
from
rural
areas,
urban
and
suburban
areas,
so
right
across
the
city
I
chair,
if
you'd
like
the
motion,
has
changed,
there's
a
one
slight
change
there,
so
I
I
probably
from
what
I
had
tabled
previously.
I
give
a
notice
of
did
you
want
me
to
read
out
whereas
and
the
and
the
the
direction
or
what
would
you
like?
I
can
do
either
I'm
in
your
hands.
A
F
F
F
We're
working
to
make
that
happen:
okay,
okay,
great
yeah
I'll
just
I
think
it'd
be
helpful
people
to
see
it
so
I'll
wait
I'll
wait
for
for.
Oh
there
we
go
fantastic
okay.
So
it's
that
the
standing
committee
on
environmental
protection,
water
and
waste
management
recommend
that
city
council
one
direct
staff
to
prepare
a
communication
that
can
be
shared
by
counselors
example.
F
Communication
from
slwc
related
to
the
service
warranty
program
and
three
direct
staff
to
undertake
a
review
of
the
service
line,
warranties
of
canada,
program,
launch
and
report
back
to
council
on
their
findings
and
suggestions,
which
would
include
lessons
learned
related
to
a
city
of
ottawa
logo,
use
b,
clarification
on
mail
sent
to
addresses
where
the
warranty
program
is
not
an
option,
I.e.
Multi-Property
c
confusion
regarding
messaging
in
the
letter
where
residents
may
perceive
undue
obligation
d,
an
overview
of
options
available,
and
this
is
the
new
part,
an
overview
of
options
available
to
residents.
F
Should
council
not
wish
to
partner
with
a
private
service
warranty
company
to
mitigate
the
risk
of
private
water,
sewer
service
failures
and
e
evaluating
strategies
for
briefing
and
engaging
members
of
council
in
advance.
Like
I
said,
I
want
to
thank
staff
for
working
collaboratively
on
this.
We've
gone
back
and
forth
on
it
and
I
think
we're
at
a
good
place
now.
That'll,
hopefully
meet
the
the
needs
of
members
of
this
committee
and
council
back
to
you,
chair.
A
Thanks
yeah,
I
think
in
hindsight
it
would
have
been.
You
know,
I
think,
if
we
had
held
a
technical
briefing
for
members
of
members
of
council,
often
you
you
try
to
predict.
You
know
where
you
need
to
have
a
technical
briefing
on
what
issue
this
one
didn't
jump
off
the
page
until
until
we
sent
the
stuff
out-
and
I
think
probably,
if
you
think
back
in
you
know
in
the
in
the
age
of
water
heater
scams,
I
think
that's
really
what
clouds
this
one
right.
We
know
that
exists.
We
know
that
concerns
out
there.
A
We
we
communicate
that
out
to
residents
constantly,
and
then
they
see
this
sort
of
multi-font
fold-out
page
with
our
logo
sort
of
last
minute
of
fix
to
the
top
corner,
and
it's
not
necessarily
what
it's
not
necessarily.
The
quality
he's
trying
sean's
trying
to
show
us,
but
it's
really
just
disappearing
into
his
fake
background
kitchen.
A
So
we
all
we
we've
all
seen
it
sean.
It's!
Okay,
you
don't
have
to
add
the
visual
insult
to
the
injury
already,
but
but
yeah
it's
it's
it's
just
one
of
those
things
where
we,
you
know
we
look
at
it.
Now
and
say:
well,
if
we
had
done
it
this
way,
it
would
have
gone
a
lot
better.
So
that's
what
this
is
about
here
and
we'll
just
offer
members
of
committee
a
chance
to
to
ask
questions
on
this
or
to
to
comment.
So
first
up
is
counselor
dude
ass.
J
J
But
I
do
not
want
to
see
this
happen
again.
I
don't
want
our
our
residents
put
into
another
circumstance
where
they
get
whatever
program.
It
is
no
matter
how
valuable
it
is
for
them
or
for
the
city.
I
don't
want
them
to
get
another
mail
out,
email
phone
call
that
has
our
name
on
it,
our
brand
on
it
and
for
them
to
be
confused
and
think
that
this
is
a
scam.
So
my
question
is:
is
that
you
know
I?
I
fully
support
this
motion.
J
I
think
it's
wonderful
and
I'll
be
supporting
it
when
it
comes
to
city
council,
but
you
know
my
question
to
stop
is
what
how
are
you
going
to
make
sure
that
this
doesn't
happen
again?
How
are
you
going
to
make
sure
that
there's
a
second
sober
thought
given
to
whatever
goes
out
to
our
residents,
to
make
sure
that
any
red
flags
are
addressed
before
it
is
sent
out
without
relying
on
us
as
politicians
to
triple
check
and
edit
those
documents.
D
Chair
perhaps
I'll
take
that
question
and
I
agree
with
everything
that
said
you
know
looking
in
hindsight.
This
was
a
failure
of
communication
and
I'll
take
full
responsibility
for
that
as
the
head
of
the
department-
and
you
know
further
to
taking
responsibility,
I
think
also
working
with
our
colleagues
and
pimmer
to
make
sure
that
these
things
are
caught.
I
think
it's
a
lesson
to
us
all.
I
can't
see
any
program
going
forward
without
us
having
a
good,
solid
review
and
consultation
on
it.
If
that's
any
help
at
all.
J
It
is
because
I
think
you
know
it's
we
can
we
can
err
in
judgment.
None
of
us
are
infallible
but
to
take
that
as
a
lesson
learned
and
I'm
happy
to
hear
that
you
know
working
closely
with
pimmer
that
you'll
be
able
to
address
this
going
forward.
I
just
once
again
I'm
going
to
emphasize.
I
don't
ever
want
to
see
this
happen
again.
J
I
don't
want
any
of
my
residents
or
any
of
the
city's
residents
to
have
to
be
confused
about
our
brand
on
anything
particular
they
could
disagree
with
it,
but
for
them
to
think
it's
a
scam
is
completely
inappropriate.
So
thank
you
for
that
kevin.
I
appreciate
you
taking
that
under
your
responsibility
and
we'll
we'll
take
our
lessons
learned
from
it,
and
I
I
think
this
motion
is
wonderful.
Thank
you.
A
Thanks
for
the
you
know,
tens
of
people
listening
at
home
pimmer
stands
for
public
information
and
media
relations.
I'm
not
sure
how
embedded
the
pimmer
acronym
is
into
the
knowledge
base
of
ottawans.
I
will
say
just
in
the
motion
it
is.
It
is
somewhat
generic
that
it
would
speak
to
to
inform
future
decisions
on
city
of
auto
local
use.
That's
that,
third.
That
third
point
is,
while
it
says,
direct
staff
to
undertake
a
review
of
the
slwc
launch.
A
G
Thank
you
chair
and
I'd
really
like
to
thank
councillor
menard
for
moving
this
motion.
I
know
that
we
had
some
discussions
along
with
councillor
mckinney
on
some
of
the
content
around
this
motion.
I'd
also
like
to
closely
associate
myself
with
the
comments
that
were
made
by
counselor
dudas.
I
I
do
agree
that
there
has
been
some
confusion
around
this
and
we
want
to
ensure
that
communication
is
very
clear.
G
At
the
time
of
the
program,
launch
staff
were
not
of
the
opinion
that
the
partnership
program
with
slwc
satisfied
any
of
the
reference
criteria.
My
direction
asks.
Would
staff
take
direction
to
have
an
addendum
to
those
guideline
criteria
that
would
ensure
compulsory
technical
briefings
are
held
concerning
the
rollout
of
citywide
programs
that
are
targeted
to
residents
provided
by
third
parties?
G
I
think,
especially
around
the
timeline
of
this
rollout,
just
before
christmas
memos
to
counselors
mailboxes,
obviously,
depending
upon
the
counselor's
offices,
to
really
talk
about
the
depth
and
the
breadth
of
this
program,
I
don't
think
is
sufficient
based
on
its
its
wider
impact.
I
think
that
this
type
of
a
program
definitely
does
require
a
technical
briefing
and,
as
a
result,
that's
the
direction
that
I
want
to
complement
with
this
motion
here
at
the
committee
today.
Thank
you,
joe.
A
Thanks
and
I
appreciate
you
making
that
super
specific
so
that
we
don't
end
up
with
a
technical
briefing
every
second
day
but
you're
right,
I
mean
we,
don't
we
don't
do
a
lot
of
these
a
lot
of
these
partnership
type
situations
that
would
involve
any
group
communicating
to
residents
really
on
our
behalf.
Almost
so.
No,
I
think
that's,
I
think,
that's
fair,
so
we
have
that.
A
C
C
Not
only
was
the
communication
confusing,
they
thought
it
was
deliberately
misleading
from
the
company
using
city
of
ottawa
logo
thinking
they
could
pull
a
fast
one.
The
intent
may
have
been
positive
or
may
have
been
in
good
faith,
but
people
were
quite
upset
that
one
the
city
would
partner
with
a
private
organization
and
to
allow
our
name
and
logo
to
be
used
for
this
purpose,
and
so
it
was
not
clear
and
definitely
believe
going
forward
needs
to
be
more
clear.
C
So,
as
I
think
catherine
mckinney
said,
I'm
I'm
not
here
to
debate
whether
or
not
the
service
this
company
is
offering
is
good
or
not
it's
because
people
weren't
arguing
some
people
have
actually
subscribed
to
the
service.
They
did
their
homework.
They
felt
that
this
was
insurance
that
they
needed
and
they
went
ahead.
Fine,
I'm
not.
I
was
never
debated
that
it
was
how
they
were
approached
and
the
feeling
of
this
doesn't
sit
right
with
me,
and
so
clarity
going
forward
is
is
a
must.
C
My
question
about
part
one
of
the
motion
numbing
staff
issued,
I
believe,
two
pretty
thorough
memos
after
this
was
mailed,
because
there
were
two
mailings.
Is
there
anything
being
asked
for
in
part
one
of
this
motion
that
staff
have
not
already
provided
us.
I
have
summarized
those
memos.
I've
put
it
in
my
monthly
new
letters,
I've
tweeted
it
out.
We've
we've
provided
thorough
replies
to
everyone,
that's
emailed
me
in
months
past
and
I
know
counselor
menard.
K
K
C
Okay,
I
guess
in
church
I'll
just
say
what
I
would
like
to
have
more
information
on
is
how
the
city
makes
decisions
on
whether
or
not
they're
going
to
entertain
into
a
partnership
with
a
private
entity.
We
heard
this
is
rare,
I'd
like
to
have
a
better
understanding
how
that
is
done,
and
then,
if,
in
the
future,
we
go
forward
how
the
city's
name
and
our
logo
is
used
in
those
communications,
I
think,
is
very
important.
C
I
think
it
needs
to
be
much
more
clear
in
any
mailings,
but
I
mean
I
support
councillor
menard's
motion
there's
a
lot
of
good
companies.
I
think
the
city
wato
could
partner
with,
but
I
don't
think
we
want
to
go
down
that
road.
I
don't
think
that's
the
role
for
us
and
that's
the
main
issue
that
I've
certainly
heard
from
my
residents
that
I
think
we
need
to
address
and
put
to
bed
once
and
for
all.
So
thanks
chair.
A
Thanks
yeah-
and
this
one
I
mean
this
one's
pretty
unique
because
it
was
specific
to
the
residential,
productive
plumbing
program
that
was
that
was
approved
by
council,
and
this
was
just
a
feature
of
it
and
looking
at
what
other
municipalities
do
looking
at
what
was
endorsed
by
association,
mr
ontario,
with
slwc
the
fact
that
they're,
the
only
provider
of
its
kind
in
ontario
too,
led
to
led
to
a
lot
of
those
things.
So
again,
it's
a
lot
of
unique
aspects
of
it.
A
That
kind
of
is
a
perfect
storm
into
what
created
this
situation
and
really
just
the
communication
piece
that
could
be
improved
upon.
I
also
do
expect
there
will
likely
be
future
mail
outs,
because
this
is
a
partnership
that
will
be
ongoing
and
I
imagine
there
will
be
an
opportunity
in
the
future
where
they
would
come
out
and
want
to.
You
know
refresh
people's
memory
with
with
this.
So
that's
something
that
we'll
have
to
you
know
be
prepared
for
and
make
sure
that
we're
on
top
of
it.
A
B
B
K
K
B
A
Thank
you.
I
don't
see
any
more
questions.
I
will
just
say
just
to
to
add
the
some
of
the
comments
on
the
oh.
You
have
the
the
technical,
no
that's
something
yeah!
You
have
the
direction
of
staff
in
your
inbox,
so
members
of
committee,
the
direction
from
counselor
king
is
in
your
inbox
and
I'll
ask
him
to
read
that
just
in
a
couple
seconds,
so
we
can
put
it
back
out
there
and
then
accept
that
direction
or
have
that
direction
go
directly
to
staff.
I
just
wanted.
A
A
So
it
was
just
a
bit
of
a
an
odd
little
conundrum
between
the
the
reality
of
the
program
and
what
what
they
offer.
So,
maybe
it's
not
necessary.
I
mean
counselor
king
alder,
already
read
it
out
loud.
I
mean
we
all
heard
what
it
was
again.
You
have
it
in
your
inbox,
so
just
on
that
direction
from
from
counselor
king.
A
A
Let's
go
back
to
our
lovely
agenda.
We
don't
have
any
in-camera
items
information
previously
distributed.
You
all
would
have
received
at
the
end
of
march,
the
municipal
drinking
water
systems
2020
summary
reports
where
we
once
again
kick
ass,
like
we
always
do,
and
so
that
is
something
that
you
all
have
notices,
emotion,.
F
Okay,
this
inquiry
is
related
to
a
lot
of
emails.
We've
been
receiving
lately
on
idling,
as
the
summer
period
comes
up
again
really
difficult
to
enforce
this
one
and
has
a
lot
of
exceptions,
and
so
it's
a
it's
a
very
real
air
pollution
impact
and
something
we
wanted
to
bring
forward
to
to
get
some
more
answers
on
in
light
of
the
so
here's
the
inquiry
in
light
of
the
climate
emergency
that
ottawa
recently
declared
and
the
public
health
impacts
of
air
pollution.
F
This
inquiry
concerns
the
effectiveness
and
enforceability
of
ottawa's
anti-idling
bylaw
and
seeks
options
that
may
improve
outcomes.
It
is
also
recognized
that
it
is
an
extremely
challenging
time
for
city
staff
and
counselors
offices
and
that
answers
to
the
following
questions
may
require
longer
than
than
usual
response
times.
F
The
first
is
around
how
many
idling
complaints
have
been
received
each
year
since
2019
and
how
many
have
resulted
in
fines
or
other
actions.
Two.
What
education
campaigns
has
the
city
undertaken
or
supported
in
regard
to
idling
three?
Is
there
any
existing
anti-idling
signage,
and
would
the
city
support
this
approach?
At
targeted
hotspots
four,
what
vehicles
are
exempt
from
the
idling
bylaw?
F
Would
staff
support
a
refresh
of
the
bylaw
that
considered
the
following,
and
this
would
include
a
review
of
effective
strategies
in
other
municipalities,
a
reducing
exceptions,
b,
reducing
allowable
idling
time
from
three
minutes
to
one
minute
and
c:
eliminating
or
reducing
the
temperature
range
in
which
vehicles
are
allowed
to
idle,
increasing
fines
and
taking
a
proactive
approach
to
education
and
enforcement?
That's
it.
Thank
you.
F
A
A
A
A
I
was
invited
to
sit
on
that
just
in
my
role
as
chair
of
this
committee,
but
they
are
a
staff
sort
of
advisory,
have
a
staff
advisory
element
on
that
on
that
new
advisory
board,
which
has,
I
believe
they
have
22
million
dollars
to
invest
in
in
programming
and
partnerships
to
help
fight
climate
change
in
the
city
and
they
they
work
off
a
lot
of
what
we've
already
approved
through
our
clement
change
master
plan
and
our
energy
evolution
program.
So
they're
doing
some
great
work.
A
D
A
All
right
thanks,
everyone
we'll
see
you
our
next
meeting
is
oh,
oh,
our
next
meeting
is
scheduled
for
june
15th,
but
it's
actually
going
to
be
moved.
We're
likely
going
to
move
that
to
the
end
of
june.
I
think
we're
looking
right
now
at
june
29th,
so
you'll
get
more
on
that,
but
right
now
it's
it's.