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From YouTube: Transit Commission - September 14, 2022
Description
Transit Commission - September 14, 2022
Agenda and supporting documents available at www.ottawa.ca/agendas
A
A
C
Thank
you,
mr
chair,
since
our
last
meeting,
this
commission,
along
with
the
public,
heard
and
saw
evidence
in
the
form
of
whatsapp
messages
at
the
lrt
public
inquiry
that
you,
along
with
the
former
general
manager
of
transportation
services,
john
manconi,
the
city
manager
and
jim
watson,
were
aware
of
the
issues
with
the
lrt
during
the
so-called
12
days
of
testing
prior
to
the
launch
of
lrt
line.
1.
C
So,
at
this
final
meeting
of
this
term
of
transit
commissions,
I'm
not
going
to
ask
you
to
explain
your
reasoning.
No
explanation
that
you
could
come
up
with
would
undo
this.
I
am,
however,
asking
you
to
unequivocally
apologize
to
this
commission
and
to
the
public
for
concealing
and
withholding
this
information
from
us.
A
Thank
you,
commissioner.
In
fact,
any
information
that
I
know
through
that
time
was
all
shared
with
council
during
in-camera
briefings.
Yes,
decisions
were
made
based
on
legal
advice
to
not
share
with
citizen
commissioners.
All
the
information
that
counselors
had
that's
understood,
that's
been
explained
by
our
legal
services,
but
to
the
best
of
my
knowledge,
there's
no
information
that
I
had
that
wasn't
subsequently
shared
with
counselors.
A
A
Subject
matter
experts
and
so
on
at
the
inquiry
and
it'll
we'll
wait
for
the
the
report
from
the
inquiry
before
council
decides
what
they
want
to
do
with
that
information,
and
certainly
if
the
inquiry
has
the
same
feelings
as
you,
then
I
would
definitely
have
to
consider
your
request.
But
at
this
point
I
just
urge
everybody
to
wait
for
the
report
for
the
inquiry
so.
A
C
C
Excuse
me
in
camera,
briefing
of
transit
commission
are
confidential.
You
could
have
shared
that
information
with
citizen
commissioners
during
in-camera
briefings
nothing.
You
can
say
other
than
an
unequivocal
apology
is
going
to
get
you
out
of
this.
So
for
the
record,
you
are
not
a
public.
You
will
not
apologize
to
this
commission.
The
entire
commission
and.
A
The
public
so
withholding,
as
I
said,
the
decision
to
not
brief
citizen
commissioners
and
you've
been
briefed
by
david
white,
our
city
solicitor.
As
to
why
you're
not
being
briefed
on
information.
There
was
a
several
different
ways
of
asking
that
question
that
it
was
asked
and
answered
over
and
over.
A
It
wasn't
my
decision
to
not
brief
you
or
the
other
citizen
commissioners
I
nowhere
is
it
saying
that
I
made
that
choice
that
you
should
not
be
briefed
we,
the
decision
was
made
based
on
the
legal
advice
that
was
being
received
at
the
time
due
to
I'll
leave
it
to
the
explanation
that
david
gave
you.
I
don't
want
to
miss
any
of
his
key
points
in
it.
C
A
A
D
D
Thank
you
so
to
first
of
all
to
madame
mikhail,
thank
you
for
the
reply
to
the
inquiry.
I
I
posed
in
june
and
I
think
the
information
you've
provided
is
very
good.
Thank
you.
There's
a
portion
of
my
inquiry
that
talked
about
federal
public
servants
and
your
answer
estimates
that,
prior
to
covid,
30
000
to
35
000
public
servants
were
taking
public
transit
on
average
per
day.
D
My
question
in
part
of
the
inquiry
was
asking
you
to
estimate
ridership
now
coming
out
of
covid.
I
understand
the
complexities
of
trying
to
get
an
accurate
estimate,
but
could
you
just
talk
to
this
a
little
further
pre-covet?
It
was
30
to
35
000..
What
what
do
you
estimate
we're
seeing
right
now,
understanding
we
still
have
basically
a
work
at
home
model,
some
hybrid
in
some
locations.
Are
you
able
to
comment
on
this
with
any
greater
data.
E
F
D
A
Good,
thank
you.
Sorry,
I
see
a
whole
bunch
of
hands
going
up,
so
I
guess
we
have
to
hold
this
item.
We'll
come
back
to
it.
We're
going
to
need
a
motion
with
two-thirds
support
to
add
it
to
the
agenda,
though
so
a
counselor
courier
commission
member,
do
you
want
to
move
a
motion
that
this
be
held
and
put
on
the
agenda.
B
B
B
A
E
I'm
pleased
to
be
here
with
all
of
you
for
sure,
but
before
I
begin
my
update,
I
would
like
to
recognize
that
today
is
the
three-year
anniversary
of
the
opening
of
the
o-trend
line.
One
this
project
was
a
major
step
in
oc,
transpose
transformation,
I'm
incredibly
proud
of
the
teams
that
design
it
built
and
now
operates
the
system.
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
G
E
Thank
you
very,
very
nice.
I
hope
that
you
can
appreciate
it
now.
I
will
pass
the
floor
to
troy
chowdhurt
you
will
will
provide
an
overview
of
our
monthly
key
preference
indicators
and
I
would
like
maybe
to
take
just
a
few
seconds
to
thank
all
of
you,
because
I
will
celebrate
next
month,
my
first
year
here
at
with
huntsville,
and
I
want
to
thank
you
very
much
for
your
support
and
for
your
collaboration
with
myself
and
my
team.
Thank
you
so
much
bye
over
to
you.
H
H
This
first
slide
here
is
just
a
general
high
level,
dashboard
type
indicator
of
conventional
transit
services
performance.
So,
with
respect
to
the
rail
service
delivery,
we
are
experiencing
stable
and
consistent
service
above
the
97
to
98
since
march.
You
know,
with
the
exception
of
july,
which
I'll
elaborate
upon
and
shortly
bus
service
delivery
continues
to
improve
as
a
result
of
the
increased
recruitment
and
training
initiatives
that
madame
mamacar
mentioned,
as
well
as
as
a
result
of
the
continued
stabilization
of
our
bus
fleet.
H
Let's
begin
on,
the
next
slide
I'll
elaborate
upon
each
one
of
these
moving
forward
now.
So
this
is
a
graph
that
you're
used
to
seeing
and
as
I
just
mentioned
since
march,
the
rail
service
delivery
has
been
operating
very,
very
high
performance
levels.
You
know
in
the
98
to
99
range,
leading
into
july,
we
experienced
four
continuous
months
at
or
above
99
percent,
while
canada
and
blues
fest
saw
real
positive
performance.
July's
performance
was
impacted
by
the
july
24th
lightning
strike
and
the
associated
repairs
to
the
overhead
catenary
system
are
ocs.
H
H
You
know
when
and
as
ammo
cara
already
mentioned,
you
know
once
again
just
like
to
thank
our
customers
for
the
patience
and
understanding
as
this
important
maintenance
activity.
These
important
maintenance
activities
were
undertaken
following
the
maintenance
activities.
You
know
we
did
see
a
return
of
that
high
degree
of
reliability
and
that's
continued.
So
far
into
september,
so
I
know
this
is
up
to
september
4th
at
99,
and
I
could
say
that
you
know
that's
continued
for
the
following
week
as
well.
H
You
go
to
the
next
slide.
Please,
sir.
Thank
you
so
respect
to
the
lrv
availability.
This
slide
shows
the
number
of
single
single
vehicles
or
cars.
So
it's
you
know.
Each
each
train
is
two
cars,
but
this
tracks
the
number
of
cars
available
for
service.
So,
with
respect
to
the
lr
availability,
we
experienced
the
strong
and
stable
fleet
numbers
leading
into
july,
as
per
memos
issued
to
council
and
commission.
H
This
temporary
fleet
reduction
allowed
our
maintainer
to
proactively
inspect
all
high
mileage
vehicles
then
followed
by
inspections
for
for
all
remaining
vehicles
and
implement
an
enhanced
inspection
and
replacement
program
allowing
for
the
continued
safe
and
reliable
operation
of
a
fleet,
while
the
while
the
inspections
aren't
going.
Olson
continues
to
be
proactive
in
changing
out
high
mileage
axle
hubs
and
was
able
to
return
the
fleet
to
availability
back
to
30
plus
vehicles,
15
trains
available
for
service
on
a
daily
basis.
H
Snapshot
of
our
of
our
fleet
of
vehicles,
this
one
being
from
september
12th.
So
on
the
monday
and
as
we
mentioned
previous
transit
commission
meetings,
this
is
just
a
snapshot
in
time
and
changes
occur.
You
know
on
a
daily,
if
not
on
an
hourly
basis,
so
of
the
of
the
11
vehicles
that
were
not
available
for
service.
H
And
as
I,
as
I
mentioned
earlier
at
our
dashboard
bus
service
delivery,
you
know
we
have
seen
improvements
since
the
may
june
time
frame,
and
we
recognize,
though,
that
the
performance
levels
that
we
strive
for
strive
to
achieve
are
not
necessarily
what
our
customers
expect.
So
we're
we're
pleased
that
we're
seeing
an
improvement
and
and
the
recruitment
and
those
initiatives
are
paying
off,
but
we
know
that
you
know
we
need
to
continue
to
keep
continue
to
focus
on
that
recruitment
and
keep
to
keep
that
moving
forward.
H
You
know
we
did
mention
that
we
did
provide
an
update
on
this
in
august,
but
we
fully
expect
that,
with
the
ongoing
recruitment
initiatives
that
we'll
see
our
reliability
continue
to
improve
in
the
weeks
ahead
as
more
more
operators
are
added
to
our
complement
and
we'll
be
able
to
provide
more
service
next
slide.
Please.
H
This
moving
into
now
we're
moving
into
our
our
bus
fleet
availability,
so
great
work
by
our
maintenance
team
to
stabilize
the
bus
requirements
both
in
in
the
am
and
pm
you
can
see.
We're
very,
very
consistent
september
can
be
a
challenging
month,
but
our
team
is
is
monitoring
very,
very
closely
with
progress.
So
we
want
to
maintain
and
sustain
this.
This
positive
trend
in
terms
of
our
bus
availability.
J
H
This
slide
here
showing
the
morning
bus
availability,
the
black
line,
obviously
is
our
requirements,
and
you
see
that
the
the
number
of
vehicles
available
is
almost
every
day
is
exceeding
that
the
next
slide
eric,
if
you
move
to
is,
is
showing
the
afternoon
peak
availability
a
little
bit
more
variability
there.
But
again,
oh
if
you
just
go
back,
there's
the
am
and
pm
and
that's
the
the
pm
one.
That's
the
afternoon
bus
available.
H
H
H
This
change
in
trend,
we
believe,
may
reflect
a
difference
in
the
rates
of
some
ridership
groups
where
their
travel
needs.
In
the
summer
are
different
than
other
other
seasons,
we
will
be
watching
our
ridership
levels
very,
very
closely
and
and
obviously
in
the
recovery
rates
as
well
in
august
and
september,
and
once
that
information
is
available,
you
know
we're
providing
transit
commission
and
cancel
that
that
updated
information.
H
Moving
on
to
fair
revenue,
the
last
slide
july,
fair
revenue
was
seven
point
million
7.1
million
up
from
4.9
of
the
the
previous
year.
Similar
trends
exist
in
terms
of
an
increase
over
the
previous
year.
However,
you
know
that
slight
decrease
in
revenue
recovery
rate
in
july
compared
to
june
of
the
current
year.
As
I
mentioned,
we're
going
to
be
watching
these
very
very
closely
with
all
the
changes
in
the
demographic,
not
demographics,
but
the
changes
in
ridership
in
terms
of
you
know,
federal
government
workers
as
well
as
students.
H
A
Yes,
of
course,
okay,
so
we'll
open
it
up
to
questions,
then
we
have
no
delegations.
I
want
to
thank
dan
from
tra
for
being
here.
I
believe
he
has
another
commitment
this
morning,
so
we
only
have
them
for
a
little
while.
So
if
anybody
has
questions
for
him,
please
try
to
get
on
here.
Early,
okay,
sorry,
counselor,
fleury,
we're
going
to
commission
members
first,
so
commissioner
wright
gilbert
go
ahead.
A
C
You
noting
that
dan
only
has
limited
time,
but
thank
you
for
being
here
I'll.
Ask
my
questions
in
a
bit
of
a
different
order.
The
issue
with
the
axle
hubs
that
caused
us
to
remove
22
lrvs
light
rail
vehicles
from
service
in
august.
It
was
earlier
confirmed
that
this
is
the
same
issue
that
caused
the
derailment
in
august
of
last
year.
So
clearly,
the
increased
inspection
regime
is
not
enough
to
mitigate
this
issue
other
than
replacing
the
assembly
itself
on
all
of
the
lrvs.
G
G
G
We're
also
working
with
our
partners
to
have
a
tool
installed
on
each
train
so
as
to
detect
vibrations
that
could
be
unusual
and
which
could
be
a
precursor
of
a
problem
and
I'm
speaking
in
the
conditional,
because
up
until
now,
despite
this
incident,
despite
the
fact
that
we
can
say
that
there
is
a
link,
this
is
only
a
single
incident
and
our
experts
are
working
on
determining
the
underlying
cause
so
that
we
can
continue
to
do
the
work.
That's
necessary
to
answer
your
question.
C
C
C
While
I
can
appreciate
and
respect
that
you're
saying
it's
only
one
train,
it's
not
a
massive
issue
from
the
riding
public
perspective
that
is
not
going
to
make
them
feel
better.
It
only
takes
one
train,
so
I
appreciate
that
there
are
mitigation
mitigation
measures
that
are
being
put
in
place
that
there's
going
to
be
tools
to
be
installed
to
detect
unusual
vibrations.
C
G
G
That
it
was
not
necessarily,
statistically
speaking,
so
we
decided
to
use
a
specialized
firm
will
do
phone
calls
and
pat
correct
me
if
we're
also
doing
it
online,
but
there
will
be,
there
will
be
phone
calls
and
then
a
report
will
be
issued,
and
this
is
one
of
the
tools
that
we're
going
to
use.
It's
not
the
only
tool
we'll
be
using,
but
it's
one
of
the
tools
we'll
be
using
in
our
ridership
projections.
G
C
Thank
you,
sorry
for
the
delay
in
me
responding
to
your
response.
I'm
my
french
is
not
quite
yet
good
enough,
so
I'm
using
the
translation
tool
we'll
get
there.
Thank
you
for
that.
I'm
glad
to
hear
that
it's
going
to
be
online.
It
needs
to
be
as
accessible
as
possible
for
our
customers,
and
so
I
appreciate
that
a
bit
of
a
sticky
wicket
point
here,
the
ad
campaign.
G
C
Okay,
so
since
these
ad
camps,
this
ad
campaign
launched
on
both
radio
and
television,
I've
been
receiving
a
lot
of
messages
and
emails
from
from
people
who
have
seen
the
ads.
The
campaign
is
not
being
received.
Well,
people
are
feeling
as
though
the
ads
and
biological
extension
oc
transpo
are
gaslighting
them
in
their
experiences.
B
On
a
point
of
personal
privilege,
the
term
gaslighting
is
a
form
of
psychological
manipulation
in
which
the
abuser
attempts
to
show
self
to
sow
self-doubt
and
confusion
in
the
victim's
mind.
Typically,
gaslighters
are
seeking
to
gain
power
and
control
over
the
other
person
by
distorting
reality
and
forcing
them
to
question
their
own
judgment
and
intuition.
C
Thank
you,
counselor,
curry.
I
think
that's
the
first
time
you've
ever
spoken
to
me.
So
thanks
nice
to
hear
your
voice.
I
am
not
asserting
that
the
staff
is
doing
this
on
purpose,
I'm
trying
to
explain
the
feelings
that
have
been
relayed
to
me
by
our
by
our
customers.
I
am
these
are
words
that
they
have
used,
and
I
am
trying
to
explain
that
and
relay
that
to
staff.
B
C
You're
very
welcome
so
to
get
back
to
my
point.
My
point
is:
is
that
the
campaign's
not
being
received
well?
Was
there
any
thought
given
to
acknowledging
the
difficulties
that
customers
have
experienced,
that
we,
as
a
public
transit
system,
have
experienced
over
the
last
several
years?
Has
any
been
thought?
Has
any
thoughts
been
given
to
acknowledging
that
in
our
in
our
campaign.
G
G
C
I'm
not
debating
whether
or
not
public
transit
is
good,
for
you
know
combating
the
effects
of
climate
change,
I'm
a
huge
proponent
of
of
public
transit
and
reducing
the
use
of
cars
and
personal
vehicles.
The
the
issue
I
think
is
partially
with
the
tagline
of
we
never
stop
running.
I'm
I'm
not
sure,
but
I'm
just
I'm
raising
this
for
your
for
your
awareness,
I'm
raising
the
feedback
that
I've
received
over
the
past
couple
of
days.
It's
been
a
mountain
of
feedback.
C
My
last
question
is
about
seniors
rates,
so
on
buses
and
lrt
it's
my
understanding
that,
when
seniors
board
buses
on
wednesdays
and
sundays
on
the
days
that
are
free
for
them
when
they
board
the
bus
they're
not
supposed
to
touch
or
tap
their
presto
pass
they're
supposed
to
board
at
the
front
the
driver
tell
them.
I'm
tell
the
driver,
I'm
a
senior
and
the
driver
waves
them
through,
but
that
when
they're
at
the
lrt
stations
they
tap
their
presto
card
because
they
have
a
senior's
pass
and
they
don't
get
charged.
C
C
Why
are
we
not
using
and
therefore
they're
getting
sorry
they're
getting
charged
for
riding
the
bus
on
on
wednesdays
and
sundays?
Why
are
we
not
using
the
exact
same
system
for
both
bus
and
rlrt
for
the
presto
machines
so
that
these
seniors
are
not
being
unnecessarily
charged
and
then
have
to
go
through
the
whole
rigmarole
of
trying
to
get
a
trying
to
get
a
refund?
K
Thanks
rene,
thank
you,
chair,
we're
in
the
process
right
now
of
replacing
the
technology
that
we
have
on
buses
to
be
up
to
the
same,
the
same
level
as
the
technology
that
we
have
with
the
fare
gates.
That's
begun
to
roll
out
on
the
buses
right
now.
You
might
see
a
very
small
number
of
red
smart
card
readers
on
buses.
B
Mr
chair,
you
know
the
question
I
said
I
might
ask
at
6.1.
I
think
could
best
be
asked
here,
because
one
of
the
things
that
we
talk
about
a
lot
in
the
tech
park
is
that
the
direction
of
traffic
for
buses
is
often
looked
at
in
terms
of
who's
going
downtown
students
going
to
carlton
united.
U,
but
there
are
540
companies
in
the
tech
park
where
people
are
coming
out
to
to
work
out
in
canada
north
and
we
talked
about
getting
better
data.
K
The
other
survey
that's
beginning
right
about
now
is
the
city's
in
partnership
with
city
gatineau
and
the
two
provinces,
the
regional
origin
destination.
Tribal
survey
that'll
be
going
on
for
the
next
several
months.
That
really
looks
fundamentally
at
where
do
people
live?
Where
are
they
traveling
to
what
mode
do
they
travel
on
now?
K
What
options
do
they
have,
and
that
is
another
big
important
piece
of
data
that
that
hasn't
been
updated
for
quite
some
time
and,
of
course,
we'll
be
very
happy,
as
we
always
are
to
work
with
the
canada,
north
business
association
and
with
any
individual
employers,
as
we
have
before
about
their
employees.
Own
travel
needs.
B
Great
well,
thank
you
for
that.
They
are
very
keen,
as
as
things
can
continually
evolve
as
to
who's
going
back
for
what
percentages
for
sure.
I
would
also
just
like
to
say
thank
you
so
much
to
pat
and
renee
for
all
of
the
back
and
forth.
We've
had
with
different
residences
asking
about
specific
bus
lines
when
we
had
a
little
bit
of
a
challenge
there
and
not
in
the
late
summer.
B
I
know
residents
really
appreciated
that
very
specific
and
detailed
response.
That
was
provided
specifically
what
happened
to
a
route
and
what
was
going
to
happen
to
it.
So
I
just
wanted
to
thank
you
very
much
for
that.
Residents
have
been
very
pleased
with
the
response
and
attention
to
their
own
specific
issues.
Thank
you
very
much.
L
Thank
you.
Thank
you,
chair.
Thank
you,
renee
for
the
update
I
do
enjoy
the
I
do.
I
like
how
you
position
your
updates.
I
find
them
very
helpful.
You
know.
Obviously
we
all
know
that
there
have
been
struggles,
certainly
with
with
transit
in
the
city.
You
know
not
showing
up
late
people
unable
to
to
really
count
on
on
transit,
but
certainly
you
know
you
know,
sir.
L
I
certainly
see
the
the
the
efforts
made
in
in
moving
forward
and
and
in
ensuring
that
we
have
the
the
drivers
that
we
need,
and
hopefully
eventually
we
recover
from.
You
know
those
past
decisions
to
cut
transit,
wasn't
on
you,
but
we
have
cut
transit
in
this
city
removed
many
buses
when
we
launched
the
lrt
and-
and
this
is
this-
is
the
legacy
that
that
that
we're
dealing
with
with
today.
So
I
do.
L
K
B
K
L
Of
the
commission,
but
I
I
yeah
I'm
I'm
really.
I
I
just
think
that
it
it
could
be
an
oversight
not
to
have
reached
out
into
the
motels
which
really
are
shelters
that
are
housing.
It's
like
close
to
300
just
over
300
families.
So
I
would
like
to
make
sure
that
that
they
have
access
to
the
past.
The
free
passes
as
well.
Certainly.
K
Will
mr
chair
we're
I've
just
got
a
quick
note.
We
are
already
working
on
this
with
our
colleagues
in
cssd.
You
know
my
we.
We
will
do
everything
we
can
under
the
authority
being
given
by
council
and
if,
as
we
as
the
direction
was
from
council,
if
we
find
that
there
are
changes
in
the
direction
required,
we'll
come
back
to
you
and
and
specify
that.
But
what
council
mckinney
is
saying
is
exactly
what
we're
trying
to
do
with
this
program.
L
L
You
know,
we've
got
700
over
700
children
living
in
those
motels
and
three.
You
know
300
families,
so
for
them
to
have
access
to
transit,
passes
to
be
able
to
move
around
the
city
to
be
able
to
get
to
recreation
services
to
be
able
to
get
to
school.
To
be
able
to
you
know,
just
get
around
our
city
would
make
such
an
impact
in
their
lives.
K
G
I
understand
very
well
what
counselor
mckenny
is
saying.
Last
week
I
spent
an
entire
day
with
donald
gray,
my
colleague
we
visited
various
shelters
and
I
understand
the
fact
that
when
there
are
no
there's
no
space
in
the
shelters,
people
are
put
in
motels,
even
in
a
former
prison
which
is
not
far
from
the
redo
center.
L
A
Councillor,
if,
if
I
may
just
add
on
to
that
that
might
help
clarify
something
here,
pat
your
area,
are
they
not
working
with
the
different
agencies
that
support
everybody,
that's
in
the
shelter,
so
wouldn't
that
network.
That
knows
who
is
in
what
hotel
and
and
what
their
name
is,
and
everything
is
that
not
who
you're
dealing
with
to
distribute
these
passes.
K
Yes,
yes,
mr
chair,
that's
exactly
what
we're
doing
and
we're
just
continuing
to
work
through
if
there
are
any
procedural
problems
within
those
agencies
or
within
different
parts
of
the
city,
we're
just
working
side
by
side
with
our
colleagues
to
clear
any
obstacles
that
exist-
and
you
know
this
is
the
this
is
the
work
we're
doing.
It's
us
and
our
colleagues
from
cssd
together,
working
with
the
with
the
individual
agencies
that
run
the
shelters,
some
of
which,
of
course,
are
run
by
the
city,
as
as
the
council
has
mentioned,.
M
Thank
you
chair.
There
was
a
cup.
There
were
a
couple
slides
showing
morning
versus
afternoon.
Bus
availability
and
mr
charter
mentioned
a
higher
degree
of
variability
in
delivering
service
in
the
afternoon.
I
was
wondering
what
why
there's
a
difference
or
why
there's
a
yeah?
Why
there's
a
difference
between
morning
and
afternoon,
availability.
E
G
M
J
One
at
oc,
transpo
focused
mostly
on
the
contractor
team,
but
but
also
looking
to
make
sure
that
that
those
functions
are
properly
integrated
within
the
oc
transpo
organization
as
well
and
and
the
the
the
lessons
learned
throughout
the
return
to
service
process,
the
update
to
the
safety
management
system
and
all
the
things
that
we
talked
about
late
last
year.
As
line
one
came
back
online
that
that
those
things
were
successfully
integrated.
J
So,
specifically,
sir,
the
the
work
has
been
around
sort
of
the
the
granular
you
know
being
involved
in
in
daily
operations
and
maintenance
meetings,
looking
at
technical
documentation
for
the
the
quality
documentation,
as
we
call
it
for
replacement
of
lrv
components.
I'm
looking
at
change,
control
board
requests.
You
know
very,
very
tactical,
stuff,
very,
very
granular,
stuff,
to
make
sure
that
the
overall
plans,
the
overall
requirements
of
the
return
to
service
plan
were
fulfilled.
J
So
I
think
it
was
almond
car
mentioned
earlier,
the
summer
rail
infrastructure
campaign
and
the
maintenance
campaign.
So
we
had
an
opportunity
had
a
really
a
mandate.
I
suppose
to
make
sure
that
that
the
planning
for
that
effort,
the
recovery
from
the
lightning
strike,
those
types
of
things
were
conducted
in
such
a
way
that
they
were
consistent
with
the
return
to
service
plan.
So,
in
other
words,
that
we
saw
that
return
to
service
plan,
we
saw
the
safety
plan
being
implemented
as
they
were
written.
M
M
K
Thanks
renee
and
mr
chair,
we
are
running
more
school
trips
this
year
than
we
did
last
year,
which
was
also
more
than
we
did
the
previous
year.
This
was
a
request:
the
request
of
the
school
board
through
their
transportation,
the
two
school
before
school
boards
through
their
two
transportation
agencies,
because
they
were
having
difficulty
with
their
contractors
having
enough
staff
for
yellow
school
buses.
So
there
are
more
customers
traveling
on
oc
transpo.
As
a
result,
that's
traveling
to
and
from
schools.
Those
will
be.
K
M
K
So
we
receive
full
fair
revenue,
one
way
or
another,
there's
two
different
ways
that
this
is
administered.
One
is
that
in
some
cases,
osta
and
cts
and
and
the
ctso
for
the
french
language
schools
purchase
passes
from
us.
We
sell
them
presto
passes
in
bulk,
but
at
the
standard
rate
and
the
other
is
in
some
cases
the
customers
are
buying
their
own
passes
for
the.
If
it's
at
their
own
choice
to
travel
on
transit
and
again
they're
they're
buying
pic
bypasses
at
the
regular
youth,
fair.
A
N
Okay,
thank
you
vice
chair.
Thank
you
very
much.
Thank
you
for
very
much
for
the
presentation.
I
appreciate
the
fact
that
we're
reaching
out
to
look
beyond
commuting
since
commuting
is
obviously
going
to
change
and
we
do
need
to
look
at
transit
another
way.
So
so
I
appreciate
that,
in
terms
of
the
surveying
that
you're
doing,
are
you
checking
on
what
stops
people
from
using
the
transit
system
such
as?
Is
it
price
point,
or
is
it
reliability?
What
are
you?
E
F
If
I
forgot
something,
what
we
want
to
know,
namely,
is
were
people
users
before
and
they
start
again
to
use
transit.
Do
they
did
they
stop
cheering
covet?
Do
they
have
cars
at
home?
So
we
just
want
to
see
what
their
intent
is
and
we
even
go
as
far
as
to
ask
them
what
their
intent
is
for
the
rest
of
the
year
and
for
the
upcoming
years.
F
N
Okay,
thank
you
very
much
appreciate
that
yeah
because
I'm
looking
at
who's
using
the
transit
system-
and
we
know
that,
like
frontline
workers
used
it
the
most
and
and
that
was
our
top
priority,
but
we
need
to
build
from
there
and
when
I,
when
I
hear
from
residents
and
I'm
hearing
a
lot
from
residents
lately,
reliability
is
always
the
thing
that
they
raise
the
most.
So
so
I
know-
and
I
know
that's
been
challenging
with
the
with
the
bus
operators
not
having
enough
and
cancelled
routes
that
that
is.
N
Unfortunately,
it
only
takes
a
couple
of
times
when
that
happens,
and
people
get
turned
off
and
then
they
don't
want
to
take
the
system
again.
So
it's
going
to
be
a
long
battle.
I
I
imagine,
but
the
other
concern
I
have
is:
how
much
are
we
reaching
out
to
our
the
city
and
as
a
whole,
in
terms
of
connectivity
of
getting
to
bus
stations
routes
and
making
sure
that
they're
they're
good,
especially
for
seniors?
N
I
just
want
to
make
sure
that
connection.
Is
there
too,
as
we're
building
the
stage
2
transit
system,
I'm
very
conscious
that
we're
planning
developments
where
we're
relying
on
people
to
use,
transit
and
then
and
we
have
roots
that
we're
not
I'm
not
sure
yet,
if
they're
gonna
even
be
winter
cleared,
I'm
not
sure
if
we're
gonna
have
they're
gonna
be
lit
at
night.
There
there's
a
whole
bunch
of
reasons
that
why
well
people
will
not
want
to
use
the
transit
system
and
those
are
some
of
them.
F
And
the
upcoming
extension
of
the
lrt
that
will
give
us
a
great
opportunity
to
have
all
this.
It's
a
long-term
work,
though-
and
this
will
allow
us
to
rethink
the
service
delivery
throughout
ottawa
and
we'll
see
how
we
can
improve
the
service
and
get
clients
that
would
normally
not
come,
not
use
transit
for
the
reason
you
just
quoted,
and
she
will
get
back
to
you,
of
course,
with
the
data
on
this.
N
Thank
you.
I
would.
I
would
like
to
have
a
conversation
with
you
about
that.
I
work
very
closely
with
the
stage
2
team,
but
I
think
it's.
It
would
be
worthwhile
to
to
talk
to
you
directly
with
me
about
this
yeah,
because
that's
what
I'm
that's
what
I'm
hearing
and
those
are
the
the
top
concerns
I
wanted
to
say.
I
appreciate
that
your
the
renewal
of
the
community
passed
where
it's
no
longer
needed
to
be
renewed
every
two
years.
N
K
Our
old
dispatch
and
bus
tracking
system
we're
completely
over
on
the
new
system.
Now
there
are
still
steps
to
go
ahead
and
we
think
I
I'm
I'm
convinced
our
app
is
you
know
is,
is
looking
is
showing
its
age
and
we've
got
some
plans
we're
working
on
to
make
further
improvements,
we're
just
we
haven't
decided
which
which
foot
to
put
forward
first
yet.
K
But
it's
like
it's
likely
to
be
again
at
the
fundamental
data
publication
stage
to
make
sure
that
we're
putting
data
out
in
a
in
the
current
industry
format
the
best
practice
that
all
the
apps
can
pick
up.
So
we're
working
on
on
all
of
this
together
and
you
know
it's
it's
a
continuous
improvement
that
doesn't
stop
and
may
never
stop,
because
by
the
time
we
get
to
where
we're
heading
right
now,
we'll
probably
have
further
to
go
after
that.
K
N
F
You
tried
to
answer,
I'm
not
sure
if
I
understood
very
well
for
the
availability
of
buses.
We
were
always
correct,
although
we
realized
that
there
was
a
gap
between
am
and
pm,
but
it
was
a
capacity
to
deliver
the
program
on
the
road.
There
was
some
cancellation
of
roots,
so
I've
explained
why,
before
with
ctc
and
etc,
but
this
is
starting
to
be
behind
us
with
the
90
new
operators
that
we
have
recruited,
but
sometimes
we
may
have
up
to
300
cancellations
per
day
out
of
8300.
F
I
know
it
will
never
be
possible.
We
never
talk
about
this
here
because
there's
problem
with
traffic
and
this
and
that,
but
our
major
issue
was
with
the
amount
of
operators,
and
I
can
say
that
definitely
it's
a
problem
that
we
were
able
to
manage
very
efficiently.
It
was
a
bit
painful
for
our
clients,
of
course,
but
it's
mostly
behind
us
for
now.
I
don't
know
if
that
me
answers
your
question,
but
maybe
pat
can
complement.
F
F
F
F
F
F
Yes,
we
and
that's
part
of
the
discussions
we
have
every
morning
before
8
o'clock.
I
have
a
meeting
with
my
dlt
and
we
look
at
the
service
of
the
day
before
and
what
we
anticipate
for
the
day
and
pat
gave
us.
The
number
said:
78
000
people
in
the
lrt
last
thursday,
so
that's
records
really
since
the
pandemic.
F
So
it's
a
number
that
we
had
reached
for
canada
day.
The
service
was
free,
but
these
are
really
a
tangible
data.
Now
and
several
people
in
my
team
now
are
using
transit
and
tell
me
every
day
every
time
they
arrive
with
a
big
smile
on
their
face.
Renee
everything
worked
well
and
yesterday
I
went
to
tour
the
eastern
part
of
the
city,
the
extension,
and
I
was
looking
the
buses
at
blair.
They
were
all
full.
F
I
was
so
happy
so,
yes,
we
feel
that
there
is
renowned
interest
and
we'll
touch
wood
to
make
sure
that
this
remains
positive
and
continues
to
grow,
but
normally
we
have
a
service
with
11
trains
for
the
return
to
school.
We
had
13
to
make
sure
that
people
could
sit
down,
that
it
was
friendly,
that
people
can
see
that
we're
there
for
them
and
we
can
adapt
to
their
needs
and
the
buses.
Are
there
too
pat
said
earlier
that
we
we
had
some
requests
at
the
last
minute
to
increase
the
service
for
high
school
students.
F
So
we
did.
We
worked
with
our
teams
and
I
thank
them
all.
The
unions
too,
that
really
work
closely
with
us
cooperated.
They
were
open
on
all
opportunities,
so
everything
was
done
so
that
we
could
greet
these
people
and
keep
them
now
a
question.
Another
question
we
see
on
our
bosses-
buses,
it's
it's!
Oh
it's
it
says
we're
recruiting.
F
F
F
F
Everybody
is
cooperating
and
the
priorities
going
for
the
the
teams,
the
bus
teams,
eventually
the
trillium
line-
will
open
so
we'll
need
operators
there
too.
So
a
plan
is
going
along.
Normally,
I
would
have
liked
to
have
a
little
better
success
rate
with
the
students
we
are
at
85.
I
would
have
rather
had
95,
but
other
than
that
everything
is
going
very
well.
F
I'm
very
happy
and
very
confident
and
the
team
that
we
set
up
for
this
campaign
will
bear
its
fruits
because
we'll
make
sure
that
we
will
have
succession
too,
because
we're
talking
about
bus
drivers
but
mechanics
are
also
very
rare.
So
we
work
with
the
unions
so
that
we
create
a
process
to
train
our
own
people
internally,
so
that
recruitment
team
will
be
responsible
for
finding
people
like
that.
F
N
Oh,
thank
you
very
much,
chair
and
good
morning.
Everyone.
I've
got
some
technical
issues,
so
I'm
going
to
stay
off
screen.
Thank
you
very
much
to
ms
amakar
for
the
update.
There
are
some
interesting
trends
going
on
and
it's
good
to
see.
I
hate
to
bring
this
up
because
I
know
105
minutes
between
transfers
seems
like
a
lot,
but
I'm
hearing
very
disgruntled
transit
users
who
are
because
of
the
service
unreliability,
are
actually
missing.
That
window.
K
On
the
logistical
side
of
revisiting
a
decision,
that's
already
been
taken
in
the
budget
or
by
council
I'll
have
to
let
the
clerk
speak
to
that.
On
the
technical
side,
I
can
say
that
at
one
point
we
were
working
on
a
direction
we
had
from
council
last
I'd
say
it
was
last
fall
to
make
an
extension
in
the
transfer
validity
period,
but
the,
but
that
was
until
the
trains
resumed
running
last
fall
and
they
did
resume,
and
so
that
work
was
stopped
at
that
time.
K
There's
it
is
technically
possible
to
make
extensions
to
transfer
penalty
transfer
period.
However,
I
will
also
say
that
any
customer
who
is
not
able
to
complete
their
trip
in
that
period
of
time
is
certainly
eligible
for
a
refund
of
the
second
fair
that
was
charged
to
their
card,
and
we
will
do
that
very
promptly
if
they
get
in
touch
with
us.
I'm
not
aware
of
very
many
of
those
experiences.
K
N
K
N
D
D
There
are
people
being
left
behind,
because
buses
on
their
route
simply
are
not
big
enough
to
accommodate
all
the
people
who
are
wanting
to
get
on
the
bus
and
one
example
I'll
raise
is
route
111,
which
serves
multiple
awards
when
it
goes
through
the
hogsbach
community.
There
are
multiple
skyscrapers
that
are
filled
with
university
students,
carlton
university
students
and
many
concerns
about
all
times
of
the
day
where
people
are
left
behind.
So
can
you
tell
me
when
oc
transpose
made
aware
of
this
information?
E
E
F
I
think
everyone
knows
that
we
have
four
schedules
a
year.
If
we
want
to
change
these,
we
have
to
bring
a
change
to
our
schedule,
but
nothing
prevents
us
to
send
additional
buses
if
we
know
that
they
are
a
surplus.
If
there
are
buses
available
and
drivers
available.
As
you
know,
we
had
big
issues
with
the
ctc
now
we're
seeing
the
light.
As
I
said
earlier,.
F
It's
important
for
people
to
call
the
clientele
service
number
to
tell
us
about
the
over
capacity
buses
and
we
have
supervisors
on
the
road
that
work
in
a
team
of
troy
chargers.
So
we
can
pay
a
special
attention
to
that
this
and
if
we
can
at
times
add
some
buses
and
drivers
who
were
not
supposed
to
come
in,
but
we
will
do
it,
but
for
now
we're
just
trying
to
respect
our
schedule
to
deliver
the
service
that
was
scheduled.
D
When
an
operator
passes,
people
at
bus
stops
because
the
bus
is
full,
does
the
operator
have
to
call
that
in
or
inform
oc
transpo?
Is
there
any
procedure
where
that
real
time
you
know,
experience
is
being
communicated
back
to
oc
transpo,
or
do
you
solely
wait
on
passengers
to
make
those
service
requests.
G
K
But
it
helps,
I
will
say
it
helps
to
hear
from
customers
as
well,
because
the
operator
who
can
tell
can
report
on
what
they
see
what
they
see
on
the
bus.
What
they
see
at
the
stop.
Customers
can
see
sometimes
things
that
are
affecting
them,
which
are
are
further
back,
like
people
deciding
not
to
step
up
to
the
stop,
because
they
see
that
the
bus
is
too
busy
to
get
on
something
like
that.
We're
super
happy
to
have
this
problem
again
after
after
so
many
months
of
low
ridership.
D
Thank
you,
the
the
last
thing
I
want
to
raise
and
if
I
don't
speak
again
today,
madame
I
want
to,
I
want
to
congratulate
you
on
your
first
year
of
service
at
oc
transpo.
I
hope
you
have
many
years
ahead
with
us
and
to
my
colleagues.
Thank
you
for
what's
been
a
very
challenging
term
of
service
on
the
transit
commission
and
our
transit
citizen
commissioners
as
well,
who
have
put
in
a
lot
of
time
and
effort
as
well.
D
D
D
And
again
I
could
be
the
only
member
of
this
commission
that
believes
this,
but
I
I
don't
believe
that
the
macro
level
metric
data
we're
getting
helps
me.
At
least
it
doesn't
help
me
understand
bus,
reliability,
issues
to
the
degree
that
I'd
like
to
see-
and
I
again
I
want
to
drill
down
here
today
and
just
ask
staff-
must
be
aware
that
there
are
bus
routes
in
this
city
that
historically
are
chronically
unreliable,
and
when
I
use
the
word
unreliable,
I
mean
it.
D
How
are
you
making
changes
over
time
to
ensure
we
take
a
bus
route
that
is
consistently
late
and
we're
doing
everything
we
can
to
shift
that
bus
route
into
a
category?
That
is
consistently
on
time,
because
I
continue
to
hear
the
same
bus
routes
and
the
same
issues
for
my
residents
year
after
year
after
year,
and
I
don't
have
the
micro
level
data
that
explains
what's
contributing
to
making
bus
routes
consistently
unreliable
is
it
scheduling?
D
Is
the
bus
timetable
unrealistic?
Is
there
chronic
traffic
issues
there
are?
There
are
many
ways
that
this
can
be
addressed
and
fixed,
but
when
residents
we're
begging
residents
to
take
public
transit,
we
want
to
recruit
people
to
public
transit,
and
I'm
saying
if
we
know
we
have
chronic
reliability
issues
with
certain
routes
that
come
up
over
and
over
and
over
again
we're
not
serving
the
public
we're
not
serving
them
well
and
we're
not
serving
if
we're
not
putting
the
resources
in
to
fix
that.
D
So
I
I
see
this
as
a
major
issue
for
the
next
commission
that
needs
to
tackle.
There
are
many
issues,
but
if
you
can't
get
people
from
their
local
communities
to
the
transit
station
or
to
the
lrt
station,
which
is
the
the
spine
of
the
network,
then
they're
going
to
look
for
alternative
modes
of
transportation,
so
staff.
D
G
Mr
chair,
if
I
could
provide
you
a
little
bit
of
information,
first
of
all,
thank
you.
Councillor,
brockington
and
you've
already
mentioned
this
in
the
past.
I
remember
very
well,
and
I
also
remembered
I
remember,
having
offered
to
everyone
who
wanted
additional
details,
I
told
them
to
work
with
the
patch
team.
G
D
I
did
not
want
to
overwhelm
pat.
I
gave
pat
one
root
example:
the
85
the
data
he
has
provided
in
this
team
has
been
absolutely
amazing.
As
far
as
the
the
level
of
detail
that
I've
received,
I
just
wanted
to
pick
one
route
not
to
overwhelm
the
team,
but
the
data
obviously
exists,
and
with
that
data
we
can
have
a
further
conversation.
So
thank
you
very
much.
A
Thank
you
councillor.
So
that
concludes
the
update
on
the
confederation
line
and
bus
service.
So
now
we'll
move
into
the
transport
service.
Verbal
update
I'll
just
remind
commissioners
that
we
have
one
delegation
for
this
subject.
So
let
us
get
through
the
delegation
before
we
go
to
questions
of
staff
so
renee
whenever
you're
ready.
K
Or
that
could
be
issues
in
the
future.
So
we'll
go
to
the
first
page
and
talk
about
the
three
main
priorities
that
we're
currently
working
on
for
paratransport
customers.
The
first
is
the
mypear
transpo
service,
the
online
booking
and
ability
to
see
where
the
trip
is
as
it
approaches.
The
customer,
as
you
know,
that
online
application
was
launched
in
april,
was
a
major
upgrade
in
the
ability
for
customers
to
book
trips
online
and
was
a
new
ability
for
customers
to
track
their
trips
online.
K
So
far,
we're
up
to
seven
percent
of
trips
being
booked
online
and
that's
a
good
number.
It's.
It
may
sound
low
to
some
people,
but
it
is
good.
The
the
highest
we
had
heard
of
from
other
cities
with
online
booking
had
been
four
percent,
so
that
may
reflect
that
ottawa
is
a
more
connected
community.
It
may
also
reflect
just
that.
K
We've
installed
a
newer
version
of
software,
that's
easier
to
use,
but
we'll
be
incur
continuing
to
encourage
customers
to
show
them
that
they
have
an
option
to
book
online,
which
can
you
know
hold
sort
of
triple
benefits
they
can
they
can
book
at
any
time
of
the
day
they
don't
have
to.
You
know,
wait
for
a
particular
window.
K
They
can
book
more
quickly
if
that's
something
that
they're
able
to
do
with
their
access
to
computers
and
to
smartphones,
and
also,
at
the
same
time,
they're
also
helping
other
customers,
because
if
anyone
who
books
online
is
one
less
person,
that's
in
the
phone
queue
who
and
so
someone
who
does
have
to
telephone-
we
can
get
through
more
slightly
more
quickly.
We've
got
more
steps
to
come
on.
This.
We've
got
a
questionnaire
going
out
to
paratransport
customers
to
ask
them
questions
about
how
their
experience
has
been
or,
if
there's
any
barriers
to
them.
K
Adopting
paratrance
my
paratranspo
we've
got
promotion
among
two
pair
of
transport
customers
and
then
generally
that
my
pair
transport
is
a
service
that's
available,
so
we've
got
a
video,
that's
out
on
social
media
and
on
oc
transport.com,
and
our
next
step
in
improving
my
career
transpo
is
the
module
that
will
allow
support
persons
to
book
trips
on
behalf
of
customers
and
then
the
next
after.
That
is
a
reminder
of
trips
that
people
have
booked.
K
That's
coming
from
one
of
our
two
major,
fair
suppliers.
Software
is,
is
well
along,
not
not
quite
ready,
but
coming
soon,
hardware
has
been
slow.
These
are
the
actual
card
readers
that
we
have
to
install
they're
a
little
bit
slow
because
the
worldwide
supply
chain
shortages
relating
to
computer
parts,
but
we're
we're
on
track
and
we're
looking
forward
to
this
being
able
to
be
available
later
this
year
early
next
and
the
third
here
is
the
customer
service
working
group
which
we've
been
working
on
for
some
time
now.
K
With
you
know,
groups
of
about
a
dozen
pair
transport
customers
who
come
and
meet
with
us
regularly
we're
doing
it
online,
of
course,
and
they
give
us
feedback.
We
can
bounce
ideas
off
them
and
that's
going
very
well
and
we've
used
their
feedback
in
a
number
of
positive
ways
such
as
reallocating
when
we're
staffing
the
call
center
to
get
more
information
than
we
were
seeing
in
our
queue
volumes.
K
The
customer
service
working
groups
have
also
been
able
to
relay
some
information
out
to
their
community
on
on
reminding
people
that
such
things
as
there's
no
longer
a
difference
at
9am.
People
can
call
anytime
they
want
and
that
you
know
we're
we're
largely
accommodating
every
pair
of
transpo
trip
requests
that
comes
in
the
day
before,
and
many
of
the
ones
that
come
in
on
the
same
day.
K
So
just
encouraging
people
to
go
to
my
prayer
transport
or
to
call
at
a
time
that
works
for
them
more
ideas
are
coming
from
them.
Things
we're
looking
at
for
the
future
they're
asking
about
overnight
service
they're,
asking
about
same-day
booking
more
same-day
booking
they're,
asking
about
advanced
booking
and
we're
looking
at
all
those
things
along
with
that
group
and
doing
some
analysis
so
that
we
might
be
able
to
make
recommendations
to
council
in
the
future.
K
B
K
K
The
next
slide,
please
we'll
go
into
a
little
more
detail
on
all
of
these
one
time.
Performance
this
year
is
averaging
over
95
percent.
We
saw
a
little
bit
of
a
drop
in
the
the
second
four
months
compared
to
the
first
four
months
of
the
year.
We
think
that
is,
as
a
result
of
a
little
more
traffic
on
the
roads.
A
little
more
a
few
more
customers
traveling
on
terror
transport
as
the
as
people's
travel
through
all
modes
comes
back
as
the
pandemic.
K
K
All
of
these
numbers
are
positive
indicators
that,
when
ridership
is
backed
to
its
full
levels,
the
experience
for
customers
should
be
much
better
than
it
was
pre-pandemic,
and
the
third
slide
is
to
show
the
number
of
pair
transport
or
the
next
slide.
I'm
sorry
the
to
show
the
number
of
bookings
that
are
coming
in
each
month.
K
You
can
see
the
highest
in
june,
a
little
bit
down
for
the
summer,
we'll
see
what
the
september
numbers
are
around
the
end
of
this
month,
and
I
you
know
all
going
well
they're
all
looking
the
way
it
is
right
now.
I
expect
september
to
be
considerably
higher
than
either
june
or
august,
and
you
can
see
there.
K
The
the
little
orange
part
shows
the
seven
percent
of
the
of
the
bookings
that
adds
up
to
4100
bookings,
4100
that
were
made
online
61
000
that
were
done
by
telephone
during
the
month
of
august
slide.
Eight.
The
next
slide
shows
the
customer
feedback
levels
showing
some
just
you
know:
customer
complaints
per
thousand
pair
transport
trips
continuing
generally,
as
it
was
very
similar
numbers
to
the
rest
of
the
year
and
a
little
bit
higher
numbers
from
last
year.
K
The
next
slide
shows
what
those
conversations
with
customers
have
been
about
and,
as
you
can
see,
the
the
largest
fraction
is
about
service
delivery
or
is
about
how
to
book.
But
you
can
see
that
that's
changed
over
time,
what
those
what
those
contacts
are
about,
but
no,
you
know
no
major
trends
there
and
then
finally,
I'll
show
you
paratransportership
and
fair
revenue,
ridership
still
very
good.
K
Now
at
73
percent
of
pre-pandemic
levels
and
much
much
higher
than
last
year
and
every
month,
we'll,
as
I
said,
we'll
see
how
september
does
approaching
further
approaching
pre-pandemic
levels.
If
it
moves
up
from
where
it
was,
and
the
next
slide
shows
fair
revenue,
which
is
tracking
very
similarly
to
to
ridership
levels,
and
that's
the
end
of
this
presentation,
we'll
be
happy
to
answer
any
questions
about
this.
Mr
chair.
A
O
All
right,
thank
you
very
much
very
nice
to
see
all
of
you.
I
realize
this
is
the
last
transit
commission
meeting
of
this
term,
but
I
think
all
of
you
have
received
our
invitation
for
the
transit
challenge.
So
I
will
hope
that
we
will
see
you
this
week,
I'm
actually
here
to
talk
about
accessible
transit
and
particularly
the
access
to
accessible
taxis.
O
As
you
know,
the
ottawa
transit
rider
seeks
to
be
the
voice
of
transit
riders
and
we've
been
hearing
a
lot
of
stories
about
the
problems
with
getting
accessible,
taxis,
power,
transport
doesn't
run
24
hours
a
day,
and
so
people
do
need
service.
Late
at
night,
you
may
have
heard
a
media
story
earlier
the
summer
about
a
gentleman
who
spent
the
night
in
the
lobby
of
a
hotel
because
he
couldn't
get
an
accessible
taxi
and
on
saturday
at
horizon
fest.
O
I
spoke
to
a
lady
who
had
a
similar
problem
in
the
summer
where
she
wanted
to
get
to
the
airport
for
an
early
morning
flight,
and
it
was
before
power.
Transpo
starts
work
and
she
called
all
the
taxi
companies
and
there
were
no
accessible
taxis
available
for
her.
She
was
quite
panicked.
I
know
that
she
actually
spoke
to
a
few
people
who
were
on
this
commission,
so
you're
you're
familiar
with
this
particular
issue.
O
O
Part
of
the
problem,
of
course,
is
that
the
taxi
companies
are
being
squeezed
by
uber
and
lyft
and
they're
not
finding
it
financially
feasible
to
offer
these
accessible
taxes.
I
don't
think
this
is
a
problem.
That's
going
to
be
solved
by
the
free
market
exclusively.
I
don't
think
this
is
really
the
responsibility
of
the
federal
government
or
the
provincial
government.
O
And
none
of
us
here
sitting
in
this
group
would
ever
put
up
with
this
situation.
This
is
not
an
acceptable
situation,
so
that's
really
what
my
argument
is,
I'm
speaking
for
people
who
are
members
of
the
paraparity
campaign
and
people
that
I
simply
spoke
into
that.
I
would
really
like
a
proposal
for
what
is
the
city
going
to
do
about
accessible
taxis.
Please
thank
you.
A
C
Sorry
I
was
searching
for
the
button
to
click.
I
only
have
for
one
question
when
it
comes
to
the
number
of
complaints
that
we've
received
from
from
customers
about
paratranspose
service,
are
you
able
to
sort
of
compare
and
contrast
that
number
of
complaints
with
respect
to
the
percentage
of
higher
ridership
we've
had
since
last
year,
like
I'd
like
to
see
a
comparison
between
how
much
our
ridership
has
gone
up
since
this
period
last
year
and
and
how
the
complaints
have
also
gone
up?
Does
that
make
sense?
Sorry,
I'm.
K
K
Mr
chair,
the
the
numbers
that
are
shown
on
slide
eight
and
maybe
eric.
Could
you
flip
slide?
Eight
back
on
the
screen?
These
numbers
are
per
ridership,
so
these
numbers
are
correct.
This
is
this
is
after
so
this
is
the
number
of
complaints
per
thousand
trips,
and
you
can
see
that
there's
generally
a
trend,
not
a
not
a
consistent
trend,
but
the
gen
number
is
generally
going
down,
as
ridership
has
been
going
up.
C
Right,
no,
I
I
got
that
I
was
just
trying
to
see
in
comparison
to
to
to
ridership.
Are
you
able
to
sort
of
provide
an
overview
as
sorry,
so
I
was
only
asking
one
question
and
I
totally
lied.
Are
you
able
to
provide
an
overview
as
to
the
increased
the
reason
for
the
increase
in
complaints
in
august
of
this
year,
where
they're
common
complaints
or.
K
We
can
say
that
there's
you
know
the
the
slide
that
was
on
and
slide
9
showed
that
the
composition
of
the
complaints
in
august
was
a
little
more
towards
questions
about
booking
or
request
asking
just
general
information
questions
than
it
was
about
service
delivery.
In
july
it
had
been
more
about
service
delivery,
but
if
you
look
back
at,
I
don't
know
if
you
have
a
copy,
I'm
sorry.
I
do.
K
That's
that's
flowing
better
than
it
was
during
out
of
those
two
times
and
it
looks
generally.
It
looks
stable.
The
the
the
fluctuation
has
been
small.
The
overall
slight
trend
has
been
that
his
ridership
is
going
up.
Complaints
are
going
down,
but
we
can't
draw
a
link
between
these.
We
can
just
sort
of
say
that
they
are
happening
at
the
same
time.
C
And
one
thank
you
for
that.
One
last
question:
I
know
I
totally
lied
when
I
said
one
question:
I
apologize,
mr
scrimmager,
just
you
raise
the
the
occupation
of
of
the
city
in
or
part
of
the
city
in
in
february,
and
that
we
weren't
able
to
deliver
paratransport
customers
either
pick
them
up
or
deliver
them
to
their
locations,
their
delivery
locations.
C
Obviously
because
the
streets
were
inundated
with
some
people
has
have
there
been
any
lessons
learned
from
that
experience
that
we
can
apply
moving
forward.
I
mean
I'd
like
to
hope
that
this
never
happens
again,
but
I
mean
it
might
so.
Are
there
any
lessons
learned
from
that
experience
specific
to
paratranspo
that
we're
able
to
apply
moving
forward
so
that
we
are
able
to
respond
to
our
customers
needs
even
when
we're
in
a
occupation,
type
situation.
K
Yes,
absolutely
and
we
we've,
we
put
that
message
out
strongly
at
the
time
and
we
just
want
everyone
to
know
and
we,
if,
if
there's
any
ever
any
other
reason
why
we
aren't
able
to
get
our
vehicles
to
where
people
are
traveling
from
or
to
we'll
use
the
same
message
again
and
we'll
we'll
appreciate
anyone
who
relays
it.
That
call
us
tell
us
what
you
need
and
we'll
work
out
with
you,
individual
people
on
an
individual
phone
call.
K
Where
are
we
able
to
pick
you
up?
Where
can
you
get
to?
Where
can
we
get
you?
Where
are
you
going
we'll
get
you
the
closest?
We
can
the
message
to
all
customers
using
paratranspo
if
there's
ever
a
street
closure
or
access
change
to
a
building
for
any
reason
at
all,
call
us
and
we'll
work
it
out,
we'll
do
with
you
the
best
we
can.
C
N
K
Apply
the
policies
of
council
as
they
regulate,
regulate
the
taxi
industry
and,
as
you
know,
council's
decision
to
as
they
delegate
different
tasks,
different
committees
and
commission
is
that
that
question
goes
to
community
productive
services
committee.
So
that's
where
the
policy
discussions
have
been
occurring
and-
and
you
know
perhaps
they
you
know-
I
wouldn't
want
to
say
what
the
terms
of
reference
are
for
each
of
the
committees
in
a
future
term
of
council,
but
we'll
work
closely
with
them.
K
K
As
I,
as
I
mentioned
earlier,
that's
a
a
matter
that
we've
been
discussing
with
the
customer
working
group,
but
our
our
question
there
is
going
to
be
what's
the
best.
What's
the
you
know,
part
of
our
analysis
that
we're
going
to
have
to
do
is
what's
the
scale
of
this
transportation
need
and
what's
the
best
way
of
addressing
it,
we've
never
found
that
paratranspo
is
a
way
to
take
the
load
off
the
taxi
industry.
K
Pair
transport
by
comparison
is
a
a
pair
of
transport.
Minibuses
are
by
comparison,
a
more
expensive
way
of
moving
a
trip
and
they're,
thus
requiring
more
municipal
subsidy
than
if
we
use
a
contracted
cab.
The
other
consideration
there
is
that
the
taxi
companies
do
have
an
infrastructure
set
up
for
24-hour
operation.
K
We
don't
at
this
point
so
if
we
were
to
add
the
costs
of
overnight
staffing
for
all
of
the
support
functions
for
paratranspo,
the
cost
per
trip
could
be
quite
high
and
therefore
could
draw
resources
away
from
the
busier
times
of
the
day.
So
there's
no
easy
answer
to
this,
but
but
it
clearly
is
a
question
that
the
council
may
want
to
grapple
with.
In
the
next
term,.
A
Okay,
thank
you
counselor.
Okay.
That
concludes
the
update
on
parity
transfer
service.
Our
next
item
is
the
2022
transit
operating
and
capital
budget
q2
status
report,
and
we
have
no
presentation,
no
delegations,
so
we
can
go
directly
to
questions
to
staff.
If
everybody's
ready,
commissioner
wright.
C
C
C
So
assuming
we
receive
the
balance
of
the
safe
restart
agreement,
funding
of
which
only
11
million
dollars
has
been
received,
so
the
balance
of
which
being
41.748
million
dollars.
Where
will
the
remaining
54.723
million
dollar
deficit
come
from?
What
are
we
going
to
have
to
cut,
and
what
are
we
postponing.
I
Commissioner,
I
can
start-
and
my
colleague
ms
emma
carr,
can
also
add
to
my
answer
at
this
point.
We
are
expecting
to
receive
additional
funds
through
the
safe
restart
agreement.
What
we
don't
know-
and
we
conveyed
in
the
report,
is
what
that
amount
is.
I
think
that's
really
clear.
What's
happening
at
this
point
in
time.
Is
the
provinces
looking
at
the
program
they're
determining
how
the
funds
are
going
to
be
allocated
to
I'm
going
to
say
the
municipalities
most
in
need?
I
If
we
don't,
if
you
recall,
we
had
a
plan,
we
talked
about
multiple
layers
of
that
plan
during
budget
time.
I
I
refer
to
them
as
plan
a
plan
b
and
plan
c
so
plan
a
is
obviously
in
place
in
terms
of
that
safe
restored
agreement
plan
b
are
the
financial
mitigations
that
we
have
in
place
today.
So
it's
pausing
some
of
that
discretionary
spending.
You
see
in
the
report
that
we
also
have
savings
with
respect
to
some
of
the
vacancies
that
we
have.
I
We
also
have
lower
fuel
costs
due
to
some
of
the
hedging
that
we're
doing
and
usage,
and
things
like
that
and
worst
case
scenario-
is
that
we
have
reserves
that
we
can
borrow
from
that
are
elsewhere
in
the
organization.
That's
not
where
we
want
to
go.
Our
preference
obviously
is
to
receive
funds
through
the
safe
restart
agreement
to
cover
that
gap,
and
then
we
had
also
set
a
plan
forward
in
terms
of
what
some
of
those
reductions
might
look
like.
F
Thank
you
chair.
Thank
you,
wendy
well,
you've
said
it
all.
What
I
could
add
is
that
with
the
teams,
when
with
the
teams
we're
now
looking
at
how
we
can
do
things
better,
because
we
can't
just
wait
to
get
money
from
the
government,
we
want
to
review
our
processes
and
we
are
go
looking
through
the
budget
exercise.
C
C
That
sort
of
leads
me
to
my
next
question
about
overtime,
so
I
took
a
look
at
the
the
overtime
document,
so
trust
transit,
customer
systems
and
planning.
Sorry,
that's
the
overtime
document,
so
I'm
just
to
give
you
a
brief
sort
of
overview.
Transit
customer
systems
and
planning
has
spent
227
of
the
amount
allocated
for
overtime
in
the
budget.
C
F
Generally
speaking,
mr
chair,
when
we
call
for
overtime
it's
because
we
have
some
work
to
be
done,
that
was
not
planned.
The
best
example
is
with
the
convoy
that
we
had
downtown
this
winter
and
it's
a
lack
of
staff.
Also,
if
I
refer
to
omicron
in
december,
we
had
impacts
in
january
and
february,
so
we
had
to
use
overtime.
F
F
So
I'd
rather
have
people
on
site,
of
course,
but
it's
it's
a
balance
that
is
always
seen
everywhere,
especially
in
a
transit
area.
The
best
example
I
could
give
you
is
the
mechanics
coming
back
from
their
summer
holidays,
so
the
maintenance
work
must
be
done.
So
we
will
be
using
over
time
here
to
make
sure
that
all
the
repair
repairs
are
done
on
time
and
that
the
buses
are
always
available.
So
we
will
have
to
use
over
time,
whether
for
because
of
a
workload
increase
or
because
of
absences
that
are
higher
than
the
norm.
C
Okay,
putting
aside
that
you
could
plan
for
summer
holidays
since
theoretically,
you
know
about
them
far
enough
in
advance
that
you
could
plan
for
mechanical
work
to
be
done
ahead
of
time,
so
you
wouldn't
have
to
use
overtime.
For
example,
safety,
regulatory
training
and
development
they've
spent
158
percent
of
their
allocated
amount
of
overtime.
C
Okay,
I
agree
with
you
that
training
of
bus
drivers
is
important,
but
my
point
is:
is
that
we
knew
that
we
were
going
to
have
to
hire
these
drivers
last
year
before
this
budget
was
made.
We
knew
that
we
we
knew
when
mr
manconi
was
still
around.
He
told
us
every
single
meeting
that
this
new,
this
new
federal
break
plan,
we're
going
to
need
to
hire
more
drivers.
So
why
wasn't
that
planned
for
in
the
2022
budget
and
now
we're
sitting
at
at
mid-year
158
over
budget?
This
is
my
this
is.
C
My
question
is,
I
feel,
as
though
there's
not
adequate
planning
and
foresight
being
put
into
these
budgets-
and
I
I'd
like
to
for
the
next
term
of
council
for
the
next
commission
that
there
to
be
a
lot
more
planning
and
foresight
put
into
these
budgets
based
on
a
realistic
outlook
rather
than
one.
That
is
a
bit
more
optimistic.
C
My
last
question
is
actually
just
about.
The
second
quarter
works
in
progress.
I
took
a
look
at
typically
when
I
look
at
this.
I
look
at
see
which
projects
are
over
budget,
we're
tight
on
money.
We
all
know
that
we
know
about
our
deficit,
and
so
we
have
to
be
a
bit
of
a
bit
of
a
budget
hawk
when
we
look
at
these
one
that
stuck
out
to
me,
was
the
rail
radio
integration,
which
is
nearly
two
hundred
thousand
dollars
of
our
budget.
C
E
K
K
I
will
make
myself
familiar
with
both
of
those,
but
I'll
also
say
that
in
the
current
year
I
think
everyone
will
know
that
technology
costs
have
gone
up
considerably
from
the
year
in
which
some
of
these
capital
projects
were
were
costed
and
approved.
The
pandemic
has
driven
a
lot
of
technology
costs
up.
K
I
don't
know
for
sure
whether
that's
the
effect
here,
but
we
are
seeing
that
in
in
many
of
our
hard
construction
projects
and
in
many
of
our
technology
projects
that
costs
are
just
not
where
they
were
at
the
time
these
projects
were
approved.
I
will
look
into
the
details
of
this
and,
if
there's
anything
notable
I'll,
be
sure
to
share
it
with
with
the
commissioner
and
anyone
else,
who's
interested.
C
C
When
we
are
when,
when
staff
and
others
are
reviewing
the
budget
for
2022,
I
would
assume
that
there
is
a
mechanism
to
review
exact
existing
works
in
progress
or
planned
works
and
update
their
amount
for
for
approval,
and
so
I
go
back
to
my
previous
comment
about
some
foresight
and
some
planning
so
that
we
don't
end
up
in
a
situation
where
we
have
a
number
of
projects
that
are
over
budget
again.
I
understand
that
this
project
there
are
some
recovery,
recoveries
and
revenues
to
offset
the
price,
but
just
generally
across
the
budget.
C
I
think
that
some
foresight,
exercises
and
planning
exercises
and
really
being
realistic
about
our
situation
would
help
us
to
develop
a
more
realistic
budget
so
that
we
are
not
over
costs
on
overtime
and
projects
and
and
severely
underestimating
the
the
drop
in
ridership
and
how
much
that's
going
to
cost
us.
So
I
would
appreciate,
if
you
could
send
me
that
information,
obviously
anyone
else,
who's
interested,
I
suspect
councillor
brockings,
might
be
interested
and-
and
I
do
appreciate
those
are
my
questions.
Mr
chair,
that's
time.
K
And
mr
chair,
we
can
you
know
ms
steffensen
can
say
more
and
better
explain
than
I,
but,
as
you
know,
mr
chair,
we
do
bring
reports
to
you
regularly
if
changes
are
required
in
the
financing
of
any
of
the
capital
projects.
Some
of
these
capital
projects
that
are
on
this
page,
the
lower
number
ones,
are
at
the
top,
because
they're
more
and
more
years
old
that
radio
integration
project
wasn't
wrapped
up
yet.
K
D
Thank
you
chair.
It's
great
to
see
the
city
treasurer
here,
madam
treasurer,
when
we
were
talking
about
the
draft
2022
budget,
I
asked
you
a
set
of
questions
about
when
the
federal
government
would
provide
us
funds
in
2022
to
offset
known
deficits
that
we
were
going
to
run
and
we're
going
to
run
across
the
country,
and
I
understand
your
answer
to
be
that
the
check
was
imminently
going
to
be
sent.
I
could
be
wrong.
D
I
Thanks
counselor
for
the
question-
and
it
is
a
very
difficult
one
to
answer,
I'm
going
to
be
very
honest
with
you
each
time
we
talk
about
it,
there's
an
expectation
that
we're
going
to
receive
information
on
our
allocation.
The
latest
information
that
we
do
have-
and
I
had
conveyed
this
previously
to
mayor
and
council.
We
know
now
that
the
federal
government
and
the
province
have
entered
into
a
formal
agreement
where
this
fund
is
is
confirmed.
I
I
I
D
I
D
Are
you
confident
we're
on
the
right
track
now
or
is
there
anything?
The
mayor
and
or
chair
of
the
transit
commission
can
do
with
their
elected
counterparts
at
the
federal
level
to
expedite
this
process,
or
do
we
just
have
to
go
through,
as
you
said,
wait
for
the
budget
to
pass
wait
for
the
provincial
government
to
get
an
order,
we're
on
track
you're
comfortable,
where
we
are
where
we
are.
I
Yeah,
I
believe,
there's
lots
of
conversations
that
are
happening
through
the
big
city
mayor's
caucus.
Some
of
that
also
happened
at
amo
as
well
with
respect
to
conveying
this
information
and
the
conversations
at
a
political
level,
I
believe
they
are
ongoing,
and
so
I
my
suggestion
would
be.
I
don't
think,
there's
anything
else
that
we
need
to
do
at
this
point.
Everyone
is
very
aware:
it's
just
a
question
of
I'm
going
to
say,
writing
that
letter
and
signing
it
and
sending
it.
I
No,
there
is
no
indication
as
of
yet
there
is
some
lobbying
that's
going
on,
I
believe
at
the
big
city
mayor's
caucus
as
well
with
respect
to
2023.
I
know
the
city
of
toronto
has
been
very
vocal
with
respect
to
the
impacts
that
they're
seeing
and
that
they
will
need
assistance.
Some
other
municipalities
will
also
as
well
so
those
conversations
have
started,
but
nothing
has
been
confirmed
as
of
yet.
D
Okay,
because
you
know
it's
we're
not
too
far
off
from
thinking
about
I'm
sure
staff
have
already
began
quite
some
time
ago
that
the
process
to
to
put
together
the
2023
budget,
not
just
oc,
transpose
budget,
but
all
the
other
departments,
and
we
need
clarity,
you
know
or
at
what
point
are
the
star?
Are
the
taps
going
to
run
dry
and
and
the
feds
and
province
say?
Listen,
we've
helped
you
out
for
x
number
of
years.
D
It's
now
time,
municipalities
to
balance
your
own
budgets,
that's
going
to
be
very
difficult,
but,
okay,
I
appreciate
the
information
about
2022.
I
remain
hopeful
that
those
monies
will
come
forward,
but
the
later
we
get
in
in
the
year
the
more
worried
I
become,
but
I
appreciate
the
information.
Thank
you.
I
M
N
I
N
Okay,
I
think
that
they'll
all
be
singing
from
the
same
song
book,
but
but
we
are
heavily
impacted
and
clearly
this
is
going
to
be
a
trend.
This
is
going
to
be
the
pattern
if,
especially,
if
there's
decisions
to
to
have
a
hybrid
system
for
for
workers.
So
that's
got
to
be
a
major
part
of
the
discussion
and,
of
course
it
has
a
an
effect
on
all
industry,
including
high
tech,
because
they're
they're
making
the
same
decisions
so,
but
we
need
that
service.
Thank
you
very
much.
A
A
D
D
Two
lack
of
benches
at
bus
stops
three
lack
of
covered
areas
when
passengers
wait
for
buses
for
the
distance
from
the
lrt
station
to
the
final
bus,
stop
the
far
west
of
herdman
station
and
finally,
in
herdman
station
itself,
the
north
facing
stairwell
is
open
to
the
elements.
Will
oc
transpo
plan
to
make
a
cast
capital
investment
to
enclose
this
side
of
the
station
and
protect
passengers,
ascending
the
stairs
from
snow
ice
rain
and
other
unpleasant
weather
related
conditions?
A
Well,
okay,
I'd
like
to
take
a
moment
here.
If
I
could
and
just
say
a
few
words
first
off,
I
want
to
thank
my
vice
chair,
councillor
kluche,
for
all
his
help
during
this
term.
I'm
gonna
vote
for
you
for
the
best
vice
chair
and
appreciate
your
help.
I
also
want
to
thank
eric
and
the
clerk
staff
for
all
the
work
they
do
for
us
behind
the
scenes
to
help
these
meetings
go
as
smoothly
as
they
can
and
to
get
us
all
the
information
possible
before
the
meetings
start.
A
It's
you've
been
a
lot
of
help,
and
so
thank
you,
eric
and,
and
thank
you
to
the
clerk
also
on
the
matter
of
staff.
I
also
want
to
thank
matt
gravel
from
the
mayor's
office.
He's
been
very
helpful
to
us
in
that
same
capacity
also
renee,
pat
troy,
kim
and
jim,
and
all
the
other
folks
at
oc
transport.
A
Thank
you
for
doing
the
best
possible
job
you
could
for
our
ridership
and
for
this
commission
taking
the
time
once
a
month
to
meet
with
us
and
and
making
sure
we're
updated
through
memos
in
between
meetings.
I
really
appreciate
it
and
congratulations.
Renee
on
your
your
one
year
anniversary
coming
up,
it
has
been
a
pleasure
to
work
with
you
and
then.
A
Finally,
I
also
want
to
thank
our
riders
themselves
because
we've
tested
their
patients
as
they've
joined
us
on
our
what
can
only
be
described
as
a
rollercoaster-like
experience
facing
one
challenge
after
another,
this
term.
You
know
who
who
could
have
predicted
all
the
things
that
came
out
for
us,
so
I
just
would
like
to
extend
my
sincere
thanks
to
our
riders
as
well.