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From YouTube: Transit Commission - June 15, 2022
Description
Transit Commission - Wednesday, June 15, 2022
Agenda and supporting documents available at www.ottawa.ca/agendas
C
D
E
A
A
A
A
B
A
A
G
G
We
could
you
can
put
to
the
first
slide.
Please.
We
also
have
some
guests
who
will
provide
updates
on
some
oc
transfer
projects.
I'm
pleased
to
welcome
remo
buchi
from
delight
who
will
present
a
financial
update
on
the
xero
emission
bus
program.
Dan
ober
from
tra
is
here
to
provide
an
update
on
lrt
safety
oversight.
Ward,
try
charter
from
my
team
will
also
provide
you
an
overview
of
the
mount
skip
performance
and
gators
pat
scrim
juror
will
then
present
the
path
hospital
key
performance
indicators
in
a
separate
presentation.
G
G
G
G
G
G
G
G
G
We
are
still
analyzing
the
data
and
will
provide
an
update
via
amiibo.
Once
the
analysis
is
complete,
we
are
able
to
provide
paratransfer
ridership
data
for
may
and
we'll
show
that
to
you
during
our
para
transpo
update
later
this
morning,
as
mentioned
at
the
previous
meeting,
as
we
continue
to
see
increased
ridership
on
paratransport,
we
will
need
to
return
to
the
precovered
practice
of
shared
rides
at
busy
times
to
accommodate
all
customers.
G
G
G
G
G
G
Our
special
school
services
will
end
until
schools
resume
in
august
and
september
weekend,
service
to
summer
destinations
will
begin
to
destinations
like
petrie,
island,
the
canada,
aviation
and
space
museum
and
the
canada
agriculture
museum
in
july
and
august.
Jose
transfer
has
a
family
path
where
the
wolf
family
can
ride
all
day
on
a
single
day
pass
which
only
costs
11
dollars
and
25
cents.
G
G
G
G
G
G
The
main
pressure
point
of
the
daily
will
be
serviced
at
liberton
flats
after
the
fireworks
end.
A
plan
to
customer
cost
to
support
customers
is
as
follows:
customers
will
be
directed
from
the
site
south
on
boat
street
to
pimizu
station
customers
who
are
traveling
east
will
be
directed
to
the
o-trend
platform
to
ride
eastbound
trains.
G
G
G
G
G
G
We
will
keep
you
updated
on
this
work
next
slide,
please,
as
you
have
seen
and
heard
we
have
had
another
busy
month.
I
would.
I
would
now
like
to
pass
the
floor
to
remo
buchi
from
the
light
who
will
present
a
financial
update
and
lucid
transfer
zero
emission
bus
program
following
his
presentation,
dan
arbour
from
transportation
resource
associated
incorporated
tre
will
provide
an
update
on
the
project.
Quote
we
will
then
pass
the
floor
to
try
charter
who
will
provide
an
overview
of
our
monthly
key
performance
indicator.
G
H
Good
morning,
just
quick
voice
check.
Hopefully
everybody
can
hear
me.
Thank
you
so
pleasure
to
be
here
with
you
this
morning,
so
ray
mobuchi
from
deloitte.
If
you
recall
last
year,
I
think,
right
around
a
year
ago,
we
had
we'd
come
in
front
of
you
or
in
front
of
council
to
talk
about
the
memorandum
of
understanding
or
to
get
approval
to
enter
into
the
memorandum
memorandum
of
understanding
the
canadian
infrastructure
bank.
Today
we're
going
to
talk
about
the
progress
of
that.
H
It's
gotten
to
the
point
now,
where
the
loan
facility,
the
the
size
of
the
loan,
has
been
confirmed
and
then
we'll
give
a
quick
update
on
the
other
two
key
components,
which
is
the
infrastructure,
canada,
grant
funding
and
the
work
that's
being
done
with
hydro,
auto
and
navarre,
to
deal
with
the
charging
infrastructure
next
slide,
please
so
just
a
quick
overview.
The
actual
structure
of
the
loan
pro
the
loan
hasn't
changed
just
high
level.
H
The
size
has
now
been
confirmed
at
380
million
dollars
and
I'll
talk
to
how
the
the
city
and
the
infrastructure
bank
got
to
that
in
a
moment
between
2023
to
2027,
as
you're.
Borrowing
from
the
facility
you'll
be
charged
interest
at
one
percent,
starting
in
2027
up
to
2020
up
to
20,
42
so
15
years,
which
is
the
assumed
life
cycle
of
the
buses.
H
The
loan
is
to
be
used
to
pay
for
the
incremental
cost
of
the
buses,
so
the
incremental
cost
between
the
diesel
and
the
electric
buses
and
the
the
the
city
will
then
use
the
savings
as
a
source
of
funding.
If
you
will
to
re
to
repay
the
loan
effectively,
what
the
canadian
infrastructure
bank
is
doing
is
because
they're
paying
that
incremental
cost
of
the
buses.
If
those
savings
that
were
assumed
in
the
baseline
I'll
talk
about
that
moment
are
not
achieved,
then
for
that
year
you-
wouldn't
you
wouldn't
repay
that
difference.
H
So
that's
the
important
feature
of
the
facility.
That's
effectively
the
same
mechanics
we
had
talked
about
last
year.
Really
what's
happened
is
since
the
memorandum
of
understanding
was
entered
into,
the
canadian
infrastructure
bank
brought
on
a
technical
advisor
that
technical
advisor
reviewed.
The
city's
plans
did
technical
due
diligence,
basically
in
the
count
last
calendar
year
up
to
december,
beginning
this
new
year.
Once
that
technical
assessment
was
done,
canadian
infrastructure
bank,
the
bank-
I
should
call
them
just
to
short
that
in
the
city
got
into
more
specific
details
on
the
financial
model.
H
The
bank
built
their
own
financial
model
using
the
technical
inputs
from
from
their
technical
advisor.
The
city
had
the
model
that
was
built
last
year,
with
your
technical
inputs,
updated
just
from
the
additional
work
that
was
done.
Comparisons
were
made,
and
now
both
parties
have
gotten
to
the
agreement
of
the
savings
baseline,
so
the
savings
that
would
be
achieved
from
that
conversion
of
buses.
H
That's
now
confirmed
the
size
of
380
million,
and
now
the
canadian
infrastructure
bank
and
I'll
talk
about
a
little
bit
on
the
next
slide,
but
we'll
be
taking
that
facility
to
their
board
for
approval
in
july.
So
you
see
the
loan
and
the
size.
I
think
I've
covered
that
the
source
of
payments,
the
canadian,
the
infrastructure,
canada
grant
program
will
be
running
in
parallel
with
the
canadian,
with
the
banks
facility
and
I'll
I'll
talk
about
that
in
a
minute,
in
a
moment,
the
status
of
that
and
again,
ownership
and
procurement.
H
This
is
a
loan
just
like
any
other
loan.
The
city
would
be
getting
and
and
you're
responsible
for
the
procurement
you'll
be
owning
vehicles,
any
questions
there,
or
should
we
move
to
the
next
line
and
we'll
take
questions,
maybe
after
that,
so
in
terms
of
infrastructure,
canada,
I
think
when
we
spoke
last
year,
the
anticipation
was
the
grant
program
was
going
to
be
launched
in
the
summer.
H
It
was.
There
was
a
pause
because
of
the
election.
The
program
got
restarted
early
this
year,
the
city
pre-qualified
and
are
qualified
and
are
now
into
detailed
discussions
with
infrastructure,
canada.
The
expectation
is
the
details
of
that
grant
program.
Are
the
city's
grant
from
infrastructure?
Canada
will
probably
be
made
available
early
next
year.
H
There
will
be
an
agreement
in
place
to
to
design
to
procure
and
install
the
charging
infrastructure,
so
the
improvements
that
are
required
at
the
substation
to
bring
the
power
the
additional
power
that's
needed
to
the
maintenance
facility,
the
service
improvements
in
terms
of
the
additional
line
capacity,
then
on
the
site
itself,
the
charging
infrastructure,
the
charging
stations
and
the
standby
standby
power.
That's
when
we
say
charging
infrastructure
that
that's
really
what
that
is,
and
the
expectation
is
that
hydro,
ottawa
and
vary
will
be
on
behalf
of
the
city
procuring
those
and
stalling
them.
H
I
think
we
also
spoke
about
one
of
the
one
of
the
details
that
just
needs
to
work
be
worked
through
in
the
grant
program
is
to
make
make
sure
that
eligibility
is
clear
and
and
no
no
no
concerns
there.
Yet
it
seems
that
that
all
the
assumptions
that
we've
been
making
collectively
been
making
in
the
financial
model
in
terms
of
eligibility
seem
to
be
heading
in
the
right
direction.
B
A
A
G
J
J
We're
also
focused
on
oc,
transpo
and
city's
processes
in
the
way
that
they
support,
resilience
and
contractor
oversight
and
monitoring
with
regard
to
line
one
and
finally,
where
applicable,
we
also
focus
on
rail
transit
industry,
best
practices
applicable
to
line
one
into
the
light
rail
operation
overall
and
any
implications
and
lessons
learned
that
may
be
applicable
to
stage
two
as
well
go
to
the
next
slide.
Please.
J
With
regard
to
sms
commitments
and
safety
related
commitments,
the
immediate
commitments,
such
as
the
updated
sms
document
itself,
have
been
completed
in
the
process
of
implementation
and
verification
with
regard
to
longer
term
commitments,
around
organizational
realignment
or
ongoing
monitoring
and
safety
related
supporting
procedures.
Those
are
progressing
and
again
being
monitored
independently
by
tra
as
well.
J
K
K
K
This
month.
You
know
because
we
started
the
month
started,
I
believe
on
a
wednesday,
so
our
ridership
calculations
will
require
some
additional
information
from
our
u-pass
institutions
and
and
they
require
a
bit
more
time,
so
those
final
calculations
are
being
done
on
the
ridership
side
of
things
and,
as
madame
mamacar
mentioned,
we'll
be
providing
that
information
later
next
week
via
via
memo.
K
Basically,
100
of
the
service
was
delivered
so
real,
real
positive
statistics,
and
you
know
I
know
I
mentioned
it
previously,
but
it
is
worth
noting
that
you
know
all
those
individual
dots
that
you
see.
Those
are
individual
service
days
and
you're,
really
seeing
them
congregate
more
and
more
up
that
99
100.
That's
exactly
what
we
want
to
see
so
good,
stable
performance
that
our
customers
are
receiving,
and
you
know
we've
been
able
to
continue
that
for
an
extended
period
of
time.
K
K
K
One
of
those
one
of
the
four
is
currently
being
worked
on
at
an
off-site
location.
The
second
is,
b
is
ready
to
be
shipped
and
we're
just
waiting
for
the
final
paperwork
and
working
with
ops
to
make
sure
we
have
in
the
mto
to
make
sure
we
have
the
right
permissions
and
and
and
support
to
to
get
that
taken
off
site
so
that
it
can
be
repaired
so
that
work
is
progressing.
The
other
two
vehicles
that
are
not
long-term
stop.
B
K
Side
of
things
are
you
know,
as
as
we
as
we've
discussed,
you
know,
we've
recovered
from
the
weather
event,
the
the
winter
season,
as
well
as
the
the
truck
convoy,
but
with
the
april
service
change
change
and
the
implementation
of
the
the
30-minute
breaks.
We
have
seen
a
drop
in
in
our
performance,
but
is
we
have
those
long-term
and
short-term
mitigations
that
we're
actively
working
on
trying
to
expedite
you
know?
Good
news
is
that
we
do
have
a
class.
K
K
It
represents
the
service
delivery
for
the
the
morning
peak
period
and
that
dotted
line
you
see
there
is
the
the
pm
peak
period,
so
the
general
trend
that
we
see
is
is
that
in
the
morning
peak
period
you
know
service
delivery
tends
to
be
below
the
average
for
the
day
and
in
the
afternoon
the
afternoon
peak
period,
the
service
delivery
tends
to
be
either
above
or
at
the
average
for
the
day.
So
just
providing
a
little
bit
more
insight
into
where
we're
seeing
those
cancellations
and
those
challenges.
K
Moving
to
our
next
slide,
please
moving
to
our
bus
availability.
You
know
again,
we
see
you
know
good,
solid
reliability
in
terms
of
providing
our
fleet.
There
is
one
day
there
you'll
see
that
we,
we
were
short
by
one
vehicle
for
our
morning
peak
period,
but
that
was
quickly
rectified
and
you
know
it's
just
attributed
to
you
know
mid
mid
month,
there's
a
lot
of
work
with
regards
to
the
inspections
and
meeting
our
mto
requirements.
K
So
there
was
a
miss
of
one
vehicle
that
day,
but
you
know
recovered
for
the
the
following
day
and
actually,
if
you
go
to
the
next
slide,
you'll
see
for
the
the
afternoon
the
bus
availability
we
actually
recovered
for
that
that
afternoon
peak
period.
So
you
know
we're
pleased
with
the
performance
on
our
maintenance
team,
they're,
doing
a
good
job
of
maintaining
our
fleet
to
make
sure
that
we
have
the
right
number
of
buses
to
provide
the
service,
and
I
believe
that's
that's
the
end
of
this
presentation.
A
I
I
Excellent
thanks
so
much
for
hearing
me
today.
I
won't
take
a
lot
of
your
time
just
a
few
quick
notes
from
ottawa
transit
riders.
Listening
to
your
presentation
about
the
ongoing
work
by
rta,
my
question
would
be
relating
to
that
riders
are
still
wanting
to
know
what
is
the
safety
plan
in
terms
of
the
lrt
for
riders
who
are
disabled,
who
use
mobility
devices
and
need
to
be
kept
with
those
devices
for
getting
them
off
the
train
and
I'm
just
kind
of
hoping
one
of
these
times.
I
The
other
comment
is
I
recognize
that
this
is
the
last
meeting
until
september,
which
is
you
know
a
couple
months
from
now,
and
I
guess
you
know
a
lot
of
writers.
One
thing
we're
hearing
is
kind
of
wondering
where
things
are
at
in
terms
of
you
know
what
this
next
year's
gonna
look
like,
and
you
know
folks
are
asking
what
I'm
hearing
a
lot
of.
Is
you
know?
Why
are
we
not
hearing
about
what's
planned
in
terms
of
I
understand,
there's
an
update
on
the
the
long-term
fare
strategy.
I
A
F
Morning,
everyone.
Thank
you,
mr
chair.
I
just
have
a
few
a
few
questions
about
the
presentation
you
were
talking
about
the
bus
operator
recruitment
campaign
and
that
there's
26
operators
graduating
today
and
going
on
the
road
which
is
good
to
see.
But
what
are
the
projections
for
the
next
three
months?
How
many?
How
many
operators
are
we
looking
at
coming
online
or
on
the
road
in
the
next
three
months?.
D
F
Okay,
I
guess
it
doesn't
really
answer
my
question.
I
understand
you
don't
have
the
information
available,
but
I
don't
really
see
a
connection
between
summer
service
and
less
operators
needed
and
the
fact
that
we
need
a
lot
more
operators
in
order
to
fulfill
our
fall
service,
which
you
know
sure
it's
only
midway
through
june
now,
but
I
understand
training
takes
a
while.
So
maybe
I
can
put
it
to
you
this
way.
F
G
M
F
G
D
Regarding
the
new
act,
the
csc,
we
need
80
operators.
Meanwhile,
there
are
operators
who
are
retiring
or
are
getting
jobs
elsewhere,
so
they
need
to
be
replaced
here.
That's
why
we
have
a
plan
and
in
that
plan
we
make
sure
that
we
have
the
operators
needed
and
we
prepare
we're
preparing
to
the
line
two
for
the
trillium
line,
so
we're
focusing
now
on
the
80
operators.
D
F
F
K
K
Really
what
it
comes
down
to
at
the
end
of
the
day
is
is
the
track
does
need
to
replace
it's,
not
a
safety
issue,
it's
still
within
well,
within
all
its
you
know,
standards
and
tolerances,
but
you
know
from
now
until
the
the
time
in
which
is
replaced,
you
know
there
may
be.
You
know
it's
that
that
noise
and
that
vibration,
that
customers
experience
so
that
track
replacement
will
greatly
improve
that
for
customers
in
those
areas.
It's
on
those
curves
on
approach
to
herdman.
K
So
when
you're
going
in
the
in
the
westbound
direction,
it's
on
approach
to
herdman
station.
So
really
it's
about
customer
comfort,
noise
and
vibration.
That
track
does
need
to
be
replaced.
It
will
need
to
be
replaced
at
some
point,
but
at
this
point
in
time,
there's
not
a
safety.
There's
no
safety
concerns
with
that,
and
you
know
there
is
going
to
be
enhanced
inspections
and
reviews
by
by
rtm
and
alstom
to
ensure
that
it
continues
that
way.
F
D
F
J
F
F
And
my
last
question
was
about
lrt
service
reliability.
Glad
to
see
that
it's
improved.
I
think
the
only
way
we're
going
to
or
one
of
the
ways
we're
going
to
get
our
customers
back
is
having
reliable
service
on
top
of
transparency
and
communication,
but
we'll
work
on
those.
We
are,
however,
seeing
incidents
of
stopped
trains
every
single
week.
There
isn't
a
week
that
goes
by
that
there
isn't
a
stopped
train.
So
my
question
is:
is
there
a
consistent
reason
for
these
stock
trains?
Are
they
are
they
having
distinct
different
issues?
D
Our
priority,
of
course,
is
to
ensure
that
the
service
resumes
as
fast
as
possible,
which
we've
been
doing
for
several
months
now
very
well,
and
if
the
operator
hears
a
noise,
he
has
to
stop.
If
somebody
is
not
feeling
good
in
the
train,
he
might
have
to
stop,
and
if
the
operator
sees
there's
an
issue
he
can
you
know
he
has
to
stop
the
train,
so
the
reliability
as
such
is
very
good.
Like
troy,
told
you
and
the
smallest
short
stops
that
we
see
those
are
the
normal
operations
really
troy.
F
K
These
trains
are
designed
to
to
fail
safe
and
that,
if
there's,
if
there's
a
communication,
something
that's
not
right
in
the
communications
or
with
the
cbc
cbtc
system,
the
train
will
stop
and
we'll
come
to
that.
Stop.
So
you
know
some
of
the
common
things.
I
wouldn't
say
there
it's
a
trend,
but
you
know
braking
systems,
propulsion
systems
and
then
I
think,
we've
in
past
we've
talked
about.
You
know,
obstructed
motion.
K
Those
are
tend
to
be
the
common
occurrences,
but
you
know:
we've
we've
had
you
know:
we've
had
some
mechanical
issues
that
from
time
to
time,
with
regards
to
the
pantograph,
I
believe
we've
previously
talked
about
that.
But
there's
no
one
specific
thing
you
know
and
a
number
of
our
our
stop
trains
that
we've
received
recently
as
well
are
a
result
of
you
know.
K
Things
like
you
know,
trespassers
on
the
track
or
or
you
know,
customer
requiring
to
pull
the
emergency
door,
emergency
door,
emergency
notification
to
our
customer
to
our
operator,
because
they're
experiencing
something
on
the
train.
So
there's
a
number
of
factors,
but
there's
no,
I
wouldn't
say:
there's
no
one
specific
trend,
but
you
know
there
are.
They
are
related
to
the
vehicle
and
how
it
communicates.
But
the
important
piece
is
that
the
trains
do
fail
safe
and
they
will
stop
if,
if
anything
is
not
functioning
as
as
it's
intended.
F
Thank
you
for
that.
I'm
going
to
just
make
two
final.
I
have
one
final
point
and
then
a
final
question.
I
understand
that
trains
are
going
to
stop
from
time
to
time
and
that
that's
normal
service,
that's
a
normal
thing
that
happens
with
trains,
but
I
think
that
we
need
to
be
very
careful
about
how
we
talk
about
this.
We
have
customers
who
have
lived
through
not
severe
service
for
two
years
since
this
launch
and
might
be
over
two
years
now
and
two
derailments.
F
So
talking
about
trains,
stopping
it's
a
normal
issue,
sure
that
may
work
in
other
municipalities,
but
in
ottawa,
where
people
are
already
a
bit
I'll
say
traumatized,
but
it's
a
bit
overstating
it.
I
think
we
need
to
be
very,
very
careful
about
the
language
we
use
when
talking
about
stopped
trains,
because
people
are
nervous.
F
My
question,
my
final
question
is
when
you're
talking
about
various
reasons
and
you're,
not
seeing
any
trends
for
the
train,
stopping
mr
charter
is
anybody
either
within
oc
transpo
or
in
rtm
or
our
beloved
tra?
Is
there?
Is
there
anybody
tracking
the
reasons
for
the
stop
trains
to
look
at
trends?
To
look
at
the
circumstances,
the
weather,
the
how
many
people
were
aboard
anything.
Is
anybody
tracking
these
so
that
if
a
trend
does
start
to
evolve,
we
can
see
it
early
and
react
to
it.
G
D
F
K
K
K
Is
the
director
of
engineering
with
us,
so
that'll
further
enhance
our
oversight
over
that,
so
we
have
daily
meetings
and
then
we
have
specialized
technical
meetings
that
are
that
are
regularly
scheduled,
so
we're
looking
at
all
those
variables-
and
you
know-
and
I
think
I
want
to
I
want
to
you-
know
I
do
want
to
give
a
bit
of
credit
to
rtm
and
alstom
in
that.
You
know
part
of
the
reasons
why
we
are
seeing
such
a
you
know.
Improved
performance
of
the
past
couple
months
is:
is
they
have
been
much
more
proactive
in?
K
You
know,
reviewing
investigating
and
really
getting
into
the
details.
So
you
know
there's
been
a
lot
of
effort
to
to
get
to
that
98
99,
but
you
know
to
answer
to
long
story
short,
commissioner.
Yes,
we
follow
up
on
all
those
things
and
you
know
any
sort
of
major
incident
as
well.
We
do
a
detailed
debrief
and
we
look
at
you
know,
response
times
operator
options
everything
so
you
know,
we've
got
good
cooperation
from
all
parties
and
that
and
tra
is,
is
involved
in
in
a
lot
of
those
meetings.
B
F
Thank
you,
mr
charter.
I
think
I
think,
while
some
of
the
credit
can
certainly
go
to
rtg
rtm,
I
think
a
lot
of
the
credit
needs
to
go
to
the
city
of
ottawa
and,
of
course,
tra
for
the
oversight
of
rtm,
essentially
forcing
them
after
two
derailments
to
get
their
act
together.
So
you
know
great
on
rtm
for
stepping
up
and
doing
their
job,
but
I
do
give
a
lot
of
credit
to
tra
and
to
the
new
folks
hired
at
the
city
of
ottawa.
F
M
Thank
you
chair.
Thank
you
staff
for
for
the
update.
I
was
going
to
ask
about
the
plans
for
july
1st
as
they
relate
to
canada
day
in
the
bretton
flats,
but
I
understand
now
that
I
am
going
to
receive
a
briefing
around
pimacy
station,
so
I
will
allow
that
to
to
occur,
and
thank
you
for
for
that.
Just
a
couple
of
questions
I
have
around
the
the
funding
agreements
for
the
zero
mission
buses.
D
The
last
meetings
we've
had
well
the
last
one
two
days
ago,
with
the
we
were
told
it
would
be
in
the
fall.
My
colleagues
said
it
would
be
probably
beginning
of
2023
and
what
we'll
be
doing
in
the
meantime,
we
we
will
continue
internally
with
our
research
work
and
we'll.
We
will
make
sure
that
we
progress
as
much
as
possible.
For
instance,
we
prepared
the
call
for
tender
for
the
purchasing
of
the
buses.
D
M
Okay
appreciate
that,
so
I
guess
we'll
we'll
just
have
to
consider
that
in
in
september
once
we
know
where
we're
at
in
terms
of
our
ability
to
approve
funding
and
on
the
on,
but
just
again
on
the
funding.
I
noted
that
I
think
it
was
the
infrastructure,
canada
loan,
or
that
it
was
a
cib
that
the
repayment,
the
source
of
repayment,
was
that
it
was
repayable
only
from
the
cost
savings
of
of
the
zero
emission
buses
versus
diesel.
H
Yeah,
that's
typically
they're
kind
of
backstopping,
those
incremental
costs.
That's
why,
when
we
say-
and
I
I
should
have
been
careful
when
I
was
presenting
it's
not
it's
a
loan,
it's
not
a
source
of
funds,
but
because
they're
effectively
backstopping
the
incremental
costs
for
the
purchase
of
those
buses
they're
protecting
you
from
any
from
because
you're
gonna
be
buying
the
buses
in
the
next
five
years.
You've
got
to
protect
what
those
costs
will
be
so
they're
product,
pred
they're,
protecting
you
from
costs.
H
M
M
M
Wait
instead
of
you,
know,
20
minute,
or
you
know
an
hour,
wait
instead
of
30
minutes,
which
can
really
I
mean
it
just
makes
all
the
difference
for
somebody
you
know
waiting
to
get
home,
kids
daycare,
whatever,
wherever
they're
going
and
whatever
they're
doing
so.
You
know
commuters
versus
you
know
getting
around
your
neighborhood
like
what
is
the
method
for
choosing
at
that
moment
which
route
is
going
to
be
affected.
K
Sure
thing
you
know
just
to
start
off,
you
know
there.
Obviously
there
is.
There
is
some
variability
from
day
to
day.
You
know
the
tocc
needs
to
react
to
to
where
some
of
those
the
gaps
are
in
terms
of
you
know
whether
it
be
an
operator
or
a
bus
or
or
a
d2,
or
something
like
that.
So
there
is
some
some
day-to-day
variability
in
that,
but
the
tocc
really
focus
sorry.
Our
transit
operations
control
center
at
the
occ.
K
They
really
focus
on
you
know
prioritizing
certain
trips
and
so
school
trips,
first
and
last
trips
of
the
day,
trips
that
have
that
are
infrequent
service
and
as
well
bus
routes
or
trips
that
there's
not
other
options
available
to
customers.
Those
ones
are
the
priority
for
for
the
control
center
to
try
to
fill
you
know
and
keep
those
ones
going
as
much
as
possible.
K
M
Okay,
I
appreciate
that
and
I
appreciate
that
it's
done
you
know
almost
spontaneously,
you
don't
know
which
sometimes
not
always,
but
I
just
want
to
just
take
that
opportunity
to
say
you
know
those
first
and
last
trips
are
so
important.
It
gets
people
to
you
know
to
that
end
destination,
but
also
for
people
moving
around
their
community
to
you
know
to
get
to
groceries
or
daycare
those
usually
those
are
you
know,
riders
who,
who
don't
have
other
options
to
to
be
able
to
get
around.
M
So
I
can
appreciate
that.
It's
it's
difficult.
I
hope
that
the
new
drivers
that
we're
hiring
on
makes
a
significant
difference,
because
I
really
do
feel
that
you
know
that
the
cost
of
transit
plus
you
know
when
we
have
buses
that
don't
show
up
really
detract
from
from
our
ridership.
I'm
sure
you
know
that
as
well.
So
thank
you
chair
and
thank
you.
Thank
you
to
staff
for
the
update.
E
E
H
E
H
You
know
this
is
the
difficulty
in
the
sense
that
the
the
electric
buses
that
have
now
been
piloted
across
canada
and
that's
principally
what
the
city's
been
relying
upon
because
of
climate
condition,
etc.
They're
relatively
new,
but
when
you
look
at
the
buses
themselves,
like
the
you
know,
the
wheels
the
brakes,
the
air
conditioning
systems,
the
doors,
the
chassis,
these
aren't
they're
too
much
different
between
electric
and
the
and
and
the
diesel
bus.
It's
just
it's
just
the
power,
the
powered
system,
the
motors.
H
E
H
Yeah,
it's
part
of
it
it'll,
be
a
like
a
programmatic
risk
that
we've
factored
in
since
the
city
will
have
to
look
at
that
just
in
terms
of
how
it
normally
runs.
That
issue
frankly,
would
be
no
different
than
what
you're
currently
with
with
your
current
fleet.
Frankly
yeah,
so
we'll
build
that
we've
built
that
into
the
into
the
the
projections,
and
I
think
those
details
will
come
forward
together
with
the
infc
grant
details
and
the
hydro
ottawa
bar
details
later.
At
that
point
time,
all
the
numbers
be
confirmed.
E
E
E
H
Think
I
the
the
approach
that
this
city's
taking
this
very
prudent
one.
It's
almost
a
default
maintenance
depot
by
maintenance
depot,
in
a
sense
that
so
I
think
we
spoke
about
this
last
spring
celeron
facility-
assume
that
that's
being
converted
electric
you
can
imagine
you
can't,
would
be
impractical
to
have
electric
and
diesel
be
maintained
in
the
same
facility.
Recognizing
you've
got
a
transition
there
and
those
transition
costs
are
also
part
of
the
program
they're
there
to
go
together
with
the
bus
acquisition,
cost,
the
transition
cost
and
the
charging
infrastructure.
H
So
if
you,
if
you
look
at
it
from
a
depot
by
depot
perspective,
that
enables
you
to
gradually
phase
in
the
conversion,
I
think
that's
the
most
practical
way
that
any
large
anyone
who
has
a
large
fleet
transit.
You
know
we
see
that
on
the
deloitte
from
our
our
transportation
clients,
that's
the
way
everyone's
sort
of
looking
at
it
and
as
well
because
of
the
electricity
that
you
need
to
charge.
H
The
the
vehicles
is
very
local
because
that's
where
the
power
comes
from,
then
you
really
should
look
at
it
from
the
depot
by
depot.
So
that
gives
you
some
comfort
to
say
it
doesn't
have
to
be
the
entire
fleet
all
at
once,
but
once
you've
made
a
decision
to
convert
a
depot
you're
pretty
much
committed
to
to
that
whole
depot.
E
H
So
if
the
grid
goes
down,
there'll
be
generators
on
the
facility
that
will
be
able
to
run
those
chargers
in
the
case
of
a
power
outage,
so
the
redundancy
is
being
built
in
and
that
will
be
part
of
the
maintenance
program
as
well.
That
will
be
developed
as
as
as
the
program
developed
and
advances.
Okay,.
C
Thank
you
chair
good
morning
to
you
and
colleagues.
First,
I
just
want
to
thank
madame
emmy
kyle,
who
came
to
riverward
last
week
for
one
of
our
big
annual
events
that
we're
finally
able
to
host
again
in
person
and
madame
emika.
I
just
want
to
share
with
you
how
pleased
local
residents
were
to
see
you
in
person.
C
First
of
all
that
you
came
and
people
were
able
to
meet
you
and
they
think
it's
great
that,
in
addition
to
members
of
council
that
senior
staff
come
to
these
events,
so
I
wanted
to
thank
you
for
coming
out.
Appreciate
it
my
ques.
I
only
have
two
questions
or
two
themes.
One
is
the
bus
reliability
that
mr
charter
touched
upon,
and
I
appreciate
his
acknowledgement
that
we've
been
having
some
challenges
lately
with
bus
reliability
and
as
a
transit
commissioner,
I
think
sort
of
the
macro
level
or
high
level
data
is
important
to
see.
C
N
C
N
N
N
C
So
I'm
just
trying
to
give
everyone
sort
of
my
thinking
here.
So,
let's
just
say,
2000
trips
occur
during
the
morning
rush
hour
and
I
pick
rush
hour
because
that's
when
a
bulk
of
people
travel,
I
acknowledge
people
travel
all
throughout
the
day.
But
if
we're
going
to
focus
our
efforts,
just
for
example,
I'm
picking
rush
hour.
Mr
scrimger,
can
you
tell
us
during
that
morning
rush
hour
where
there
are
approximately
2
000
trips?
C
N
C
C
It
would
take
a
lot
of
time
and
I'm
not
sure
if
it's
even
appropriate,
for
the
commission
as
a
whole
to
deal
with
one
bus
route
at
a
time,
but,
as
I've
said
for
for
many
meetings
now,
there's
got
to
be
a
way
to
pinpoint
these
bus
routes
that
chronically
have
reliability.
Issues
understand
what
those
issues
are
and
work
with
oc
transpo
on
a
plan
to
address
these
issues.
C
The
root
example
I
gave
last
meeting
was
the
route
85
route
85
struggles
to
be
consistently
reliable,
and
I'm
just
using
that,
as
example,
how
can
I
work
with
oc
transpo
when
I
know
there
are
routes
that
historically
struggle
to
be
reliable
to
understand
what
the
issues
are
that
impact
its
reliability
and
fixing
it?
You
know
making
sure
that
we
can
improve
going
forward.
N
So
I
mean,
generally
speaking,
we'll
be
happy
to
work
with
with
any
counselor
on
any
route
they're
interested
in
we
continuously.
You
know
the
the
work
that
troy
has
been
speaking
of
that
the
control
center
does
every
day.
The
work
that
mr
grier's
team
does
that
my
team
do
does
on
similar
works,
we're
all
just
working
at
sort
of
different,
different
time
scales,
but
we
are
reviewing
continuously,
which
routes
are
having
the
most
trouble,
let's
say,
and
what
are
the?
What
are
the
solutions
to
them?
N
I
wouldn't
presume
to
say
we're
going
to
reach
out
to
councillors
and
say
we
need
your
help
on
any
of
these
things,
because
so
much
of
that
is
within
city
staff
control.
We
do
come
to
councillors
when
we've
got
recommendations
for
you
for
more
substantial
changes
that
would
improve
reliability
such
as
moving
where
bus
stops
are
changing.
How
traffic
regulations
are
on
that
street.
C
And
I
appreciate
that
offer
pat
you've
been
very
good
in
the
past
to
have
those
discussions.
My
challenge
as
a
commissioner
is
when
I
see
the
macro
data.
It
doesn't
tell
me
those
challenges
because
we
don't
get
into
the
the
minor
stuff
or
the
micro
level
stuff,
and
I
have
no
idea
what
the
case
is
like,
in
other
words,
because
I
hear
about
what's
happening
in
my
work
in
particular,
and
so
that's
that's
my
thinking
behind
that,
but
I
certainly
will
reach
out
to
you
about
local
issues.
C
My
last
question
is
just
about
the
free
transit
service
on
canada.
Day
has
oc
transpo
partnered
with
any
part
you
know
partner,
not
corporation,
but
any
local
group
or
national
group
to
offset
the
lost
revenues
by
offering
free
transit.
I
I
support
free
transit
on
canada
day,
but
we
also
have
to
be
cognizant
of
you
know
the
revenues
we're
giving
up.
Have
we
partnered
with
anyone
to
sponsor
transit
this
day,
like
we've
done
in
the
past,
on
new
year's
eve
with,
I
think
it
was
mad
or
other
other
groups.
N
On
canada
day
in
the
last
few
years,
we
have
not
in
fact,
canada
day
we
have
not
early
on
in
the
the
years
in
which
we've
offered
canada
a
service
for
free.
We
did
reach
out
to
see
if
there
were
any
organizations
who
were
interested
in
getting
some
profile
because
they
would
contribute
to
it.
There
were
none
found.
N
N
On,
on
new
year's
eve,
it's
been
a
little
different,
but
most
of
the
not
most
many
of
the
times
the
canada
day.
Sorry,
the
new
year's
eve
free
service
has
really
been
sponsored
from
another
city,
account
the
from
safe
driving
promotion
that
people
shouldn't
shouldn't
drink
and
drive.
So
that's
just
really
been
an
allocation
from
one
council
budget
to
another.
N
My
memory
is
that
it's
been
really
quite
a
few
years
since
there
was
probably
anywhere
in
the
country,
private
companies
who
were
sponsoring
new
year's
eve
service.
It
used
to
be
very
common
for
it
to
be
the
distillers
or
brewers,
but
not
so
much
recently,
and
there
hasn't
ever
been
a
an
external
sponsor
for
canada.
Today,.
O
Thank
you
chair
and
thank
you
to
the
oc
transpo
team
for
the
presentation,
information.
Merci
beaucoup.
I
just
want
to
give
you
one
thing
that
my
son
was
visiting
from
montreal
and
was
coming
to
meet
me
and
he
could
just
tap
his
card
and
get
on
the
train
and
ride
a
little
closer,
so
I
could
meet
with
him.
So
he
was
impressed
with
that
is
great
for
people
coming
from
out
of
town
who
don't
carry
a
card
or
pass.
O
O
The
51
in
britannia
village,
sometimes
that's,
it
seems
that
the
the
bus
does
not
go
through
the
village
and
skips
it
perhaps
to
save
time
if
they're
behind.
But
it
is
a
key
point
and
of
course,
the
focus
on
mourning.
That's
when
that's
when
people
are
particularly
in
a
hurry
and
particularly
concerned,
and
that's
when
we
hear
about
these
these
cancellations.
O
So
I'm
I'm
hearing
about
the
51,
where
it's
either
canceled
or
some
stops
are
missed,
because
it's
a
loop
that
isn't
taken
the
other
one
is
to
stitchville
and
I've.
I've
talked
to
my
colleague
about
this
before
councillor
gower,
because
there
seems
to
be
a
bus
service
to
stittsville
that
is
delayed
a
lot
or
cancelled
and
that's
the
61
and
62.
O
so
those
ones
I
I
wanted
to
bring
to
your
attention.
So
I
I
I
I
you
know
I'm
listening
to
my
colleagues
and
it
sounds
like
there's
some
similar
patterns
and
and
of
course
the
morning
seems
to
be
the
crunch
time.
There's
no
doubt
about
it
from
you
talking
about
2000
trips
in
the
morning,
but
those
are
the
ongoing
concerns.
O
O
I
have
a
question
in
terms
of
the
the
the
new
buses
coming
on
the
electric
buses,
I'm
curious:
what
happens
to
the
old
buses
and
how
are
they
environmentally
sustainably
disposed
of?
Do
we
just
kind
of
send
them
away?
I
mean
I'm
curious
about
what
happens
to
them
because
they
don't
disappear
and
we're
taking
on
something
new
new
technology,
but
are
they
are
they
given
to
other?
B
B
Process
in
place,
we
either
send
them
to
a
scrap
yard
or
sent
to
another
dealer,
but
I
will
let
my
colleague
to
complete
my
answer,
but
we're
respecting
environmental
standard
for
off-service
buses.
So
I
will
give
the
floor
to
jim
our
statement
chair.
Yes,
we
do
do
the
we
do.
Do
a
very
strict
environmental
process
through
city
procurement
when
we're
decommissioning
buses,
there
isn't
much
of
a
market
for
these
buses
they're
getting
close
to
a
million,
a
million
kilometers
on
them,
so
they're
15
years.
Some
of
them
are
in
the
19-year
range.
B
So
what
we
do
is
we'll
we'll
go
to
a
tender
process,
we'll
find
basically
recyclers
that
are
interested
in
purchasing
the
vehicles.
There's.
There
has
not
been
traditionally
much
of
a
value
on
the
older
buses
on
an
average
we'd
be
lucky
to
get
in
the
600
dollar
range
to
a
thousand
dollar
range
on
an
actual
bus,
so
it
is,
and
what
we'll
do
is
we'll
recycle
any
of
the
the
tires
if
they
had
recently
new
tires?
B
A
B
And
chair,
thank
you,
councillor,
gower,
thank
you,
chair
and
vice
chair
good
morning,
bonjour
two
quick
questions.
One
is
about
the
the
annual
bus
stop
improvement
program
both
for
2021
projects
and
2022
projects
can
staff.
Let
us
know,
is
that
proceeding
on
schedule.
Are
there
any
delays
due
to
construction
or
materials?
How
are
we
doing
with
bus
stop
improvement.
B
Okay,
thank
you
and
the
other
question
is:
I
have
been
receiving
more
inquiries
from
residents
about
peak
hour
service
for
the
200
series
buses
so
from
in
my
case,
stitzval
to
downtown
will
some
of
the
services
that
have
been
reduced
during
the
pandemic
be
restored
in
the
fall
and
what
what
would
trigger
that
is?
Is
it
ridership
levels?
Is
it
drivers?
B
N
So
two
things
we
will
be
doing
is
watching
all
of
those
routes
to
see
whether
it's
a
need
to
increase
capacity
on
any
of
the
routes
or
to
and
there's
different
ways
of
doing
that,
it
might
be
to
add
a
trip.
It
might
be
to
add
a
part
of
a
trip
it
might
be
to
assign
a
larger
bus
to
that
to
the
busy
trip.
N
However,
I
will
say
generally
if,
if,
if
any
counselor
is
hearing
consistent
reports
of
overcrowding
that
perhaps
aren't
getting
to
us
or
any
any
reports
of
customers
being
left
behind
because
of
a
a
trip,
that's
regularly
overloaded,
we
would
love
the
opportunity
to
look
into
it
to
see
if
that's
a
result
of
of
any
faults
in
our
service
delivery
or
whether
it's
related
to
you
know
more
ridership.
Coming
back
as
more
people
return
to
on-site
learning
and
on-site
work.
P
D
P
Everyone
thank
you
yeah,
I'm
here,
even
though
my
camera's
not
on
interesting
discussion
this
morning.
Thank
you,
everyone
for
the
information
I'd
just
like
to
talk
about
the
budget.
Just
for
a
second,
I
know
when
we
set
this
year's
budget.
Gas
was
at
a
certain
level,
and
now
we
are
looking
at
probably
double
the
amount
that
we're
paying
for
a
liter
and
I'm
just
wondering
if
we're
we're,
keeping
track
calculating,
how
much
or
how
much
damage
this
is
doing
to
the
budget.
L
Vice
chair,
I
can
take
that
and
I
can
ask
my
colleague
isabel,
to
provide
more
detail
if
you
wish.
We
have
a
hedging
policy
here
at
the
city
of
ottawa,
where
we
lock
in
the
price
of
gas
and
diesel
which
really
protects
us
from
those
price
fluctuations
throughout
the
year.
So
what
we're
seeing
is
we're
we
should
be
on
budget
with
respect
to
it.
L
So,
although
you're
seeing
significant
increases,
when
you
pull
up
to
the
station
to
fill
up
your
car
with
gas,
we're
not
seeing
that
because
we've
locked
those
prices
in
and
we
do
that
to
make
sure
that
we
stay
on
budget
as
much
as
possible
and
then
it's
very
predictable
for
us
and
I
see
isabelle's
broader
camera
on
so
see
what
she
wants
to
add
to
this.
Thank
you,
isabel.
P
P
N
I
can
comment
on
that
generally,
we
we
always
will
run
on
each
work
block
the
smallest
bus
that
can
carry
the
customers
on
the
busiest
at
the
busiest
point
on
the
busiest
trip
on
that
on
that
work
block.
But
to
draw
a
picture,
let's
say
a
bus
goes
out
that
six
in
the
morning
comes
back
in
at
two
in
the
afternoon.
P
L
So
we
have
a
rolling
contract
that
we
negotiate
for
a
period
of
many
months.
I
believe
one
is
eight
months
and
then
it
rolls
into
the
next
six
months.
So
it's
an
ongoing
thing.
We
apply
any
changes
to
that
in
each
budget
cycle.
So
you'll
see
those
changes
come
through
in
2023
in
terms
of
the
hedging
that
we're
able
to
achieve
for
that
budget
through
the
policy.
P
L
We
will
see
some
pressures
if
the
prices
are
maintained
at
that
high
level,
and
I
I
wonder
if
I
could
just
go
back
to
one
of
your
comments
from
earlier.
You
talked
about
residents
seeing
the
price
at
the
gas
tank
and,
again
just
a
reminder.
That's
not
what
the
city
is
paying.
Our
prices
are
substantially
lower
than
that
with
respect
to
the
hedging
policy
that
we
have
in
place
so
just
be
assured
that
what
we're
paying
is
not
what
you're
seeing
reflective
at
the
gas
station
today
in
those
prices.
P
Love
to
see
us
all
get
that
deal
talking
about
just
going
back
to
buses
right
now.
I
understand
that
we're
going
to
have
generators
on
some
of
the
grids
like
if,
if,
in
fact,
we
do
see
the
power
knocked
out
in
the
future
like
we
did
at
the
end
of
may
and
our
fleet
is
largely
going
to
be
electrified,
is
there
a
way
that
we
can
see
the
plan
to
to
mitigate
potential
problems
going
forward?
Are
we
going
to
keep
you
know?
P
I
know
that
it's
going
to
take
several
years
to
replace
all
the
diesel
buses
with
electric
buses,
so
we're
not
going
to
lose
those
electric
buses
immediately,
but
will
we
always
have
a
contingency
plan
of
some
diesel
buses
that
can
step
in
when
required?
And
I
just
cite
the
fact
that,
like
when
we
went
to
computers
in
the
newsroom
I
worked
with,
we
had
a
closet
full
of
the
old
typewriters,
because
we
knew
things
were
going
to.
You
know,
go
offline,
and
so
we
had
a
contingency
plan.
P
D
D
I
think
we
had
planned
until
2036.
We
wouldn't
have
more
any
more
diesel,
then.
Actually,
I
think
the
decision
was
made
here
to
ban
the
purchasing
of
diesel
buses,
so
we
will
have
a
transition
period
and
we'll
learn
to
live
with
the
electric
buses
as
we
get
them,
and
that
will
be
a
part
of
our
daily
life
now,
just
like
when
the
computers
replace
the
typewriters.
P
Okay,
I
love
that,
but
at
the
same
time,
during
that
pilot
project,
we
are
going
to
see
how
efficiently
an
electric
bus
can
handle
an
auto
renter
can
handle
some
of
the
you
know:
hills,
snow,
etc,
etc.
So
will
that
plan
could
that
plan
change
given
the
performance
of
the
electric
buses
in
an
audible
winter?
You
know
where
the
charging
stations
are,
that
sort
of
thing
so
that
we
we
do
not.
P
D
D
I
can
reassure
you
at
the
beginning:
we'll
have
many
diesel
buses
on
the
roads
while
we're
going
through
the
transition
and
and
then
the
technology
is
progressing
evolving
too,
like
compared
to
four
years
ago,
I've
seen
very
big
changes
on
electrical
buses,
so
there's
great
progress,
so
the
idea
is
to
see
what's
going
on
on
the
market,
we're
continuing
to
test
there's
two
or
three
two
or
three
meetings
ago,
we
gave
you
information
on
electric
buses
data.
We
will
continue
with
our
research.
D
We
will
continue
to
get
these
data
to
collect
these
data,
to
share
them
with
you
and
if
the
buses
are
not
reliable,
we
won't
purchase
them.
We'll
come
back
here
to
take
make
the
proper
decision,
but
everybody
is
going
through
that
change.
So
there's
a
positive
pressure
on
the
sellers
so
that
they
provide
us
with
a
good
product.
P
Okay,
I
I
I
like
to
hear
that
that
is
the
the
whole
idea
behind
the
pilot
project.
We
just
don't
want
to
jump
in
with
both
feet.
I
know
it's
exciting.
You
know
to
get
the
diesels
off,
but
they
they
might
serve
a
purpose
and
I
like
being
prepared.
That's
all
I
will
thank
you
for
that.
I
just
wonder.
Maybe
I
can
just
go
back
to
miss
stevenson.
Just
briefly,
did
we
find
out
how
much
we're
paying
for
a
liter
of
diesel
fuel
right
now.
L
A
N
N
The
next
slide,
please
also
telephone
booking
response
times,
are
still
quite
good,
but
we
did
see
a
longer
wait
in
may
than
in
april.
We
suspect
that
that's
related
to
about
the
to
several
impacts
related
to
the
storm,
so
we'll
watch
that
more
closely
as
we
get
our
june
figures
in
to
see
if
we're
back
down
to
the
range
that
we
saw
from
february
to
april,
or
whether
there's
any
other
trends
that
we
need
to
address
in
our
planning.
N
Next
slide,
please,
as
you
can
see
there,
the
number
of
bookings
continues
to
increase
as
more
people
are
returning
to
travel
in
the
city,
both
online
and
by
by
phone.
But
online
booking
is
at
this
point
only
about
three
percent
of
the
total
bookings
that
are
made.
That's
the
orange
the
small
orange
bar
at
the
top.
Most
bookings
are
still
being
made
by
telephone
we're
going
to
be.
N
We
are
continuing
to
promote
the
new
pair,
my
pair
transfer
online
services
through
all
of
our
communication
channels,
including
oc
transport.com
social
media,
and
we're
now
playing
messages
on
the
phone
line.
So
when
someone
gets
into
the
phone
cue
to
wait
for
their
to
speak
to
an
agent,
we
do
give
them
pre-recorded
messages
asking
them.
If
they'd
like
to
learn
more
about
trying
my
paratranspo
online
services,
the
next
slide,
please,
you
can
also
see
that
customer
feedback
is
remaining
quite
constant
with
you
know.
N
F
Thank
you
and
thank
you
for
that,
update
mr
scrimger
and
eminem.
I
think
it's
really
important
and
I'm
really
glad
that
we
passed
the
motion
to
have
a
separate
update
for
pera
just
to
have
a
space.
So
we
can
ask
these
questions,
so
it
wasn't
during
this
presentation,
but
I'm
pretty
sure
I
heard
it
in
the
in
the
line.
One
presentation
I
mentioned
that
we're
with
paratranspo
trips.
We
are
now
going
to
be
going
to
increased
shared
trips.
Did
I
hear
that
right,
or
am
I
just
streaming,
I'm
not
sure.
N
N
So
we
will
be
telling
customers
that
there
is,
if
they're
traveling
at
busy
times
there
is
a
possibility
that
they
may
be
sharing
that
vehicle
with
another
customer,
as
as
they
would
have
normally
before
the
pandemic,
and
before
ridership
fell
to
that
the
low
levels
it's
been
at.
For
the
last
two
and
a
half
years.
F
F
We've
just
lifted
the
mask
mandate
on
oc
transpo,
so
no
one's
required
to
wear
a
mask
on
paratranspo
buses.
What
are
we
doing
to
protect
those
to
protect
our
customers?
Who
are
more
vulnerable?
I
mean
look
code's
not
over.
We
all
know
that.
So
what
are
we
doing
to
protect
our
more
vulnerable
customers
when
they
have
to
share
a
minibus,
with
with
other
clients,.
N
Well,
there's
the
first
major
thing,
of
course,
is
that
we're
continuing
to
remind
all
customers
across
all
parts
of
the
system
that
the
advice
from
auto
public
health
is
continues
to
be
that
they
strongly
recommend
that
everyone
continue
to
wear
a
mask
so
that
you
know
we
we're
broadcasting
that
message.
We're
pushing
that
message
out
through
many
many
channels,
all
the
time.
F
N
F
N
Mr
chair,
my
suggest,
my
I
I
have
many
because
we
talked
about
this
a
lot.
The
first
is,
you
know
it's
still,
it's
still
quite
new,
as
an
actual,
you
know
actual
thing
that
people
can
use
we're
into
the
second
month
now.
So
yes,
those
of
us
who've,
been
working
on.
It
have
been
working
on
it.
For
years,
those
of
us
who've
been
in
the
those
of
our
customers,
who've
been
helping
us
with
the
the
you
know.
N
N
We
hope
it'll
continue
to
grow.
We
want
it
to
continue
to
grow,
we'll
be
encouraging
customers
to
choose
the
thing
that
works
best
for
them
and
the
more
customers
that
choose
online
booking
the
more
pressure
it
will
take
off
the
phone
cues,
so
it'll
benefit
both
those
customers
who
who
can
and
because
the
nature
of
their
their
personal
situation
choose
to
not
or
or
cannot,
use
the
online
service.
N
If
it
ever
gets
to
the
point
where
it
stabilizes
at
a
certain
level,
then
then
we
might
we'll
see
what
what
lessons
there
are
for
us,
but
I
think
for
our
customers.
This
is
still
early
on,
and-
and
I
you
know
my
my
understanding
of
just
sort
of
anecdotal-
is
that
those
customers
who
are
the
most
keen
the
most
interested
in
using
it
they've
been
using
it
for
months.
They
were
using
it
during
the
testing
period.
They
were
our.
N
N
Yes,
so
we
do
that
not
right
away.
We
do
that.
I
mean
if,
if
we
can
take
the
call
right
away,
we
take
the
call
right
away
if
they,
if
the
agents
are
all
busy
at
that
moment-
and
we
and
people
get
put
in
the
queue
to
wait
for
a
few
minutes
until
there's
an
agent
ready
to
take
their
call
when
they're
in
that
queue,
they
will
hear
the
message
that
says
you
know
why
don't
you
think
about
trying
out
my
paratranspo
online
services.
N
You
know
we're
not
we're
not
aggressive
about
those
yet,
but
you
know
those
you
can
think
of
those
billboards.
You
sometimes
see
you
know
if
you
were
on
the
train.
You'd
already
be
home
by
now
or
if
you
lived
here
you'd
already.
You
know
we
can
try
stuff
like
that
later,
but
it's
still
early
yet
for
for
many
many
people.
B
Yeah,
I
think
some
advertising
you
know
would
be
a
good
idea
eventually,
as
you
said,
but
I
guess
it's
probably
also
too
like
when
I
first
joined
the
commission.
It
was
like
a
significantly
longer
wait
time
that
people
had
to
wait
and
then
you
guys
did
a
great
job,
hiring
a
bunch
of
new
call
attendants
and
then
wait
times
went
down
dramatically
and
so
the
need
for
online,
all
of
a
sudden
you
know,
was
no
longer
as
pressing.
B
So
congratulations
on
that
and
I
do
hope,
though
we
still
see
more
overall
uptake
of
the
my
pair
up
online.
I
think
it's
a
great
platform
and,
as
you
said,
we
worked
hard
to
roll
it
out,
but
it's
still
new
but
I'll
continue
to
push
it
out
in
my
circles
and
hopefully
other
counselors
will
too
thanks
guys.
A
Okay.
Thank
you,
commissioner,
for
your
question.
Okay,
so
that
concludes
the
update
on
parent
transport
service.
The
next
item
we
have
is
delegation
of
authority
contracts
awarded
for
the
period
january
1st
2021
to
december
31st
2021
for
the
transit
commission.
I
believe
it
was
commissioner
wright
gilbert
that
held
that.
F
Yes,
it
was
thank
you,
mr
chair.
I
just
have
a
a
couple
of
questions
so
when
I
was
reviewing
the
documents
associated
that
the
long
list
of
delegation
of
authority
documents
at
line
82,
it's
talking
about
the
amount
that
we
have
paid
thus
far
to
stv,
which
is
actually
just
over
nine
hundred
thousand
dollars.
It's
noted
as
an
extension
and
amendment
of
the
contract.
F
Stb
rang
in
my
head
a
little
bit
and
now
remember
that
that's
the
consulting
company
who
was
initially
hired
to
review
rtm's
safe
return
to
service
plan,
but
was
then
dismissed
because
of
perceived
bias
due
to
its
work
on
line
one
prior
to
launch.
Can
you
tell
me
any
more
information
about
this
over
nine
hundred
thousand
dollar
contract
with
stb.
K
Yes,
mr
chair
stb,
is
you
know
as
you're
aware
they're,
a
company
that
we've
been
working
with
for
for
many
years
now,
and
they
they
continue
to
assess
us
in
our
our
oversight
over
our
internal
performance.
They
they
assist
us
in
conducting
audits
over
various
things.
We
look
at
things
like
you
know
our
operational
procedures
out
of
the
control
center
emergency
preparedness,
how
we
respond
to
incidents,
you
know
our
drills
and
exercises
and
our
debriefs,
you
know-
are
they
properly
documented.
F
K
Slightly
I
mean
the
tra
is
focused
on
all
rtm
rtg's
actions
and
the
actions
they're
taking
to
rectify
and
rectify.
You
know
the
issues
that
cause
the
derailment,
as
well
as
their
safety
improvements
in
terms
of
their
safety
management
system.
Stb
is
more
internally
focused.
Looking
at
oc
transpose
actions.
F
F
Interesting
interesting,
okay
and
my
last
question
line.
107
a
contract
was
awarded
to
maglin
site
furniture,
which
is
for
everyone's
interest
located
in
woodstock
ontario
and
for
over
56
50.
Try
that
again,
56
000
for
40
40
benches.
There
was
no
competition
for
this
contract
due
to
section
22
1.
I
think
I
haven't
been
able
to
look
it
up,
but
it's
quoted
as
technical
or
other
reasons
couple
questions
about
this
line
item.
F
So
I
looked
at
the
benches.
I
went
on
to
maglin
site
furniture's
website
this
morning,
great
website.
I
looked
at
the
benches.
These
are
metal
benches
with
rounded
edges
correct
that
have
no
back
to
them
right,
they're,
attractive
I'll,
give
you
that
I
don't
understand
how
40
benches
cost
56
000
of
the
taxpayers
money.
F
N
I'm
just
gonna
ask
if
ms
graham
joanne
are
you
on
the
on
the
meeting
to
answer
questions
related
to
this
there
you
are,
we,
I
think,
between
the
two
of
us.
We
should
probably
joanne
graham,
and
I
both
look
into
which
bench
exactly
it
was
supplied
under
that
contract
and
perhaps
have
a
later
conversation
with
commissioner
ray
gilbert
with
the
details.
F
I
totally
get
that
I
totally
get
that
mr
chair
and
I
and
I
appreciate
that
as
someone
who
is
in
the
midst
of
massive
renovations
at
my
property,
I
understand
and
the
costs
of
doing
business
are
higher.
I
think
my
my
main
concern
is
not
necessarily
with
the
with
the
56.
000
is
still
a
lot
of
money,
but
there's
no
competition
for
this
contract.
Why
did
we
not
try
to
find
you
know
the
the
best
value
for
our
money?
N
We
will
answer
both
of
those
questions
we
will
find
out.
We
will
reply
with
the
reason
whether
this
was
the
only
company
that
could
supply
one
that
met
the
provincial
standards
and
we
will
find
out
what
the
scope
included
the
delivery
in
any
installation
costs
and-
and
you
know,
given
an
impression
of
how
we
were
convinced,
as
we
always
are-
that
any
contract
award
is
in
the
best
interests
of
the
city.
F
Yes,
if
you
could
also
outline
the
steps
you
took
to
come
to,
if
it
is
there
as
a
result,
this
exception
to
the
contract
rule
was
as
a
result
of
this
is
the
only
company
that
could
provide
us
with
benches
that
meet
the
provincial
requirements.
If
you
could
provide
us
an
overview
of
how
you
came
to
that
conclusion,
what
other
companies
were
looked
at
and
why
they
were
excluded
from
the
contracting
process?
I
think
that
would
be
very
helpful.
C
C
What
are
the
estimates
for
u-pass
subscriptions
in
september
of
2022
and
then
on
the
federal
public
servant
side
prior
to
covid,
they
accounted
for
approximately
20
percent
of
all
transit
ridership
in
ottawa.
What
perc?
What
does
this
percentage
equate
to
in
numbers?
That
is
the
estimated
number
of
federal
public
servant?
Passengers
is
a
proportion
of
total
ridership
and
based
on
discussions
with
the
public
service,
commission
and
or
other
federal
entities.