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From YouTube: Transit Commission - 2022-May-18
Description
Transit Commission - 2022-May-18
Agenda and supporting documents available at www.ottawa.ca/agendas
B
A
C
B
D
B
E
F
A
A
Okay,
thank
you,
okay.
So
let's
just
go
straight
into
the
agenda
here.
We'll
hold
item
number
one,
because
it's
the
confederation
line
and
bus
service
update
number
two
is
the
para
update,
so
we'll
hold
that
as
well
and
number
three
is
the
2022
transit
operating
and
capital
budget
q1
status
report?
There's
no
presentations,
no
delegations.
H
I
I
What
we're
hearing
is,
there
has
been
a
deal,
that's
been
struck
between
the
province
and
the
federal
government,
as
we
know,
there's
an
election
happening
at
the
provincial
level.
At
this
point
we
need
to
get
through
the
election
process
and
what
we're
hearing
is,
we
will
likely
receive
word
in
terms
of
allocations
in
august
or
september.
So
that's
our
expectation.
I
So
we
have
a
plan.
We
had
talked
about
that
plan
during
budget
time.
If
you
recall,
in
his
plan
a
b
and
c,
the
first
obviously
is
receiving
that
money
through
safe
restart.
What
we
have
received
for
january
is
an
allocation
of,
I
think
it's
10.8
million
dollars
that
is
booked
and
received.
So
it's
covered
off
our
deficit
for
january,
for
february
and
march
you're,
seeing
that
deficit
we
have
money
sitting
in
the
transit
operating
reserve.
I
Some
of
the
vacancies
that
we
have
leveraging
reserves
the
last
resort,
if
we
don't
receive
either
enough
funds
or
any
of
the
funds
from
another
level
of
government,
is
to
leverage
reserves
across
the
organization.
We
had
talked
about
those
water
resources,
but
they
do
have
to
be
repaid
back
over
time.
A
B
A
A
A
A
J
J
We
have
an
extensive
aussie
transport
operator
recruitment
campaign
on
the
way
and
we're
working
hard
to
strengthen
our
customer
outreach,
so
we
can
better
understand
their
current
and
future
needs.
They
are
just
a
few
of
all
the
items
we
will
touch
on
today.
If
we
can
go
with
the
slide,
please,
I
would
appreciate.
J
Next
slide,
please
thank
you.
As
I
mentioned
at
our
last
meeting,
I'm
going
to
begin
each
update
by
answering
some
outstanding
questions
to
close
the
loop
and
highlight
how
we
are
addressing
your
feedback
at
the
last
transit
commission.
We
had
a
question
about
smartphones
hubs
and
tracking
electric
buses.
J
At
this
time.
The
apps
cannot
show
the
location
of
in-service
electric
buses
as
that
information
is
not
currently
available
on
the
city's
open
data
feed.
Adding
this
to
the
open
data
feed
is
technically
possible
but
would
require
staff
time.
We
would
look
to
add
this
future.
This
feature
in
the
future.
J
Another
question
was
regarding
customers,
fair
choices
and
whether
they've
changed
since
the
beginning
of
the
pandemic,
and
especially
how
many
customers
use
passes
compared
to
single
right
fears
analyze.
This
shows
that
single
right
fares,
increased
by
five
percent,
are
from
21
percent
of
all
trip
in
2019
to
26
percent
in
2021.,
the
percentage
of
all
transit
strips
made
using
passes,
including
the
u-pass
decreased
by
five
percent
from
70
percent
in
2019
to
72
percent.
In
2021.
J
J
J
J
Our
colleagues
in
traffic
services
report
that
world
volume
that
had
taken
from
seven
major
and
taxations
in
otawa
shows
that
traffic
is
increasing
gradually
back
toward
2019
levels.
In
the
first
quarter
of
2022
traffic
volumes
were
approximately
82
percent
of
grip
pandemic
levels.
Next
slide,
please.
J
J
and
most
of
most
rent,
most
recently
was
manager
of
the
rail
infrastructure
branch
for
the
stage
2
otran
project,
an
engineering
services
area
will
better
support
the
technical
business
need
of
our
work.
They
will
also
have
greater
engineering
of
a
site
to
our
operations
and
support
major
new
innovative
projects
such
as
our
ambitious
zero
emission
bus
program.
K
J
J
J
These
activities
happen
annually
to
ensure
the
long
term
term
sustainability
and
rely
reliability
of
the
system,
and
they
will
improve
right,
radish,
ride,
quality
and
customer
comfort
to
allow
this
work
to
occur.
Orton
line
1
from
blair
station
to
herdman
station
will
close
at
10
pm
from
june
5th
to
7th
and
june
12
to
14..
J
J
Later
this
summer,
additional
methods
work
will
take
place,
including
automating
belfast
yard.
We
will
provide
the
transit
commission
and
our
customers
with
lots
of
advanced
notice
once
the
dates
and
details
are
finalized
next
slide,
please
I
wanted
to
provide
an
update
on
on
our
first
quarter.
Financial
status.
As
you
can
see,
our
operating
budget
was
a
deficit
of
70.9
million.
J
J
The
city's
chief
financial
official,
my
colleague
wendy
stevenson,
continues
to
work
with
the
federal
and
provincial
governments,
as
we
wait
for
their
confirmation
that
that
say,
if
we
start
funding,
we
will
provide
it
again
to
upset
100
percent
of
the
fear
revenue
loss
because
of
the
pandemic.
Wendy's.
Also
leading
this
discussion
with
the
federal
government
we'll
cover
the
full
revenue
loss
because
of
the
occupation,
as
she
said
earlier
too.
Next
slide,
please.
J
J
The
clc
brake
requirement,
which
is
a
30
minutes,
30
minute
break
for
every
five
hours
of
driving,
is
the
law
and
we
are
following
it.
We
are
in
a
period
of
transition
and
we
are
navigating
our
best
plan.
Our
services
around
this
mandated
changes,
as
I'm
sure
you
can
anticipate
the
implementation
of
additional
breaks,
demands.
Significant
coordination
of
logistics
and
resources
throughout
this
shift.
J
Transpose
top
priority
is
to
mitigate
any
effects
on
routes
or
service
to
customers
to
support
these
changes
and
meet
new
service
needs.
We
are
using
a
variety
of
solutions,
including
hiring
more
operators
returning
operators
to
their
positions,
actively
monitoring
performance
and
making
adjustments
to
our
service
through
our
control
center.
J
You
will
recall
that
council
approved
funding
for
80
new
bus
operator
positions
to
support
the
clc
changes.
On
top
of
these
new
positions.
We
will
be
hiring
200,
more
new
operators
to
fill
upcoming
vacancies
as
a
result
of
attrition,
lrt
expansion,
retirements
and
employees.
Moving
to
new
roles
in
the
organization,
we
have
implemented
a
robust
and
targeted
recruitment
campaign
for
new
bus
operators,
as
well
as
increased
training
sessions
throughout
the
year
to
prepare
new
recruits
and
field
positions
as
quickly
as
possible.
J
H
B
I
chose
to
become
an
oc,
transpo
bus
operator
because
of
the
customer
service
aspect.
I
really
enjoy
working
with
people,
and
this
was
a
great
opportunity
to
work
with
all
types
of
people
all
over
the
city.
Some
really
are
dependent
on
the
bus
service
that
we
provide.
So
I
feel
like
I'm,
giving
back
to
the
community
and
helping
them
reach
their
destination.
B
Well,
I
have
passengers
that
show
their
gratitude
in
different
ways.
I
had
a
customer
who
worked
at
a
community
garden
and
when
he
was
coming
back
from
his
his
visit,
he
he
dropped
off
some
vegetables
for
me.
Well,
I
would
tell
potential
candidates
that
it
would
be
a
great
opportunity.
You
are
well
very
well
supported
and
very
well
taken
care
of.
My
name
is
kate
and
I've
been
a
bus
operator
for
eight
years.
J
J
We
know
that
hiring
bus
operators
will
take
some
time
so
until
that
occurs
next
slide.
Please
until
that
occurs,
there
are
several
active
steps
we
are
taking
to
improve
service.
Our
priority
is
providing
reliable
service
to
our
customers,
so
our
effort
are
focused
on
maintenance
service
and
reducing
the
impact
of
votes.
J
J
J
J
J
K
Okay,
thank
you.
Madame
ammo
car.
You
can
move
to
the
next
slide.
Please
that'd
be
great
and
then
just
one
more
okay.
So
so
this
this
initial
slide
is
a
bit
of
a
summary
of
our
some
of
our
key
performance
metrics
a
bit
of
a
summary
of
the
the
next
couple,
slides
that
I'll
be
walking
through
at
a
high
level
on
the
on
the
rail
side
of
things,
the
service
delivery.
K
The
key
important
points
to
note
on
this
graph
here
is-
and
I
know
it's
a
little
bit
hard
to
see,
but
those
those
light,
gray
dots
that
you
see
around
that
blue
line.
Those
are
all
the
actual
performance
achieved
on
specific
days
and
you
can
see
that
they're
all
really
congregating
around
that
99
to
you,
know
100
and
that's
exactly
what
we
want
to
see.
That's
demonstrating
that
there's
there's
both
reliability
and
reliability
and
sustainability
on
both
a
monthly
basis,
but
on
a
day-to-day
basis.
K
The
other
thing
that
I
want
to
point
out
and
that's
those
those
oranges
red
dots
that
you
see.
I
believe
that
was
a
request
to
add
that
to
the
chart
at
a
previous
transit
commission
meeting
and
those
are
the
dates
in
which
we've
had
to
implement
r1
replacement
bus
service,
and
you
can
see
that
the
last
time
that
we
had
to
do
that
was
you
know,
early
to
mid
march
and
actually
the
last
occurrence
in
which
we
had
to
implement
our
one.
K
It
was
due
to
some
some
police
activity
at
tony's
pasture
station,
so
we're
seeing
some
some
really
good
reliability
and
I
think
that
that's
gonna
reflect
and
what
our
customers
are
seeing
with
regards
to
the
performance
of
the
line.
So
it's
really
encouraging
to
see,
but
we
recognize
that
we
need
to
see
this
continue
for
the
long
term,
not
just
for
a
couple
months.
K
So,
but
it's
a
it's
a
good
trend
that
we're
on
right
now
for
the
next
slide,
please
on
the
so
that
was
the
service
delivery
side
on
the
on
the
fleet
availability
side
of
things.
This
is
one
of
the
the
charts
that
we
we
go
through
daily
with
with
rtm.
We
track
the
availability
of
the
entire
fleet,
not
just
the
fleet,
that's
in
service,
because
we
want
to
know
what's
going
on
with
our
fleet
at
all
times.
So
this
is
a
snapshot
in
time.
K
You
know,
because
vehicles
are
are
constantly,
you
know
coming
in
for
various
inspections,
preventative
maintenance
or
just
general
day-to-day
repairs.
So
this
report
was
pulled
on.
You
know,
monday
may
16th
on
that
date
we
had.
We
had
18
trains
available
for
service
or
36
cars.
Our
requirement
right
now
is
15
trains
available
for
service
at
all
times,
and
I'm
pleased
to
report
that
you
know.
Since
the
beginning
of
april,
every
single
day
we've
had
15
or
more
trains
available
for
service.
K
So
you
know
our
customers
are
seeing
better
service
reliability
and
you
know,
in
terms
of
our
vehicle
availability,
we're
seeing
we're
seeing
they've
been
able
to
sustain
that.
You
know
over
now.
You
know
over
a
month
and
a
half
approximately,
so
we
expect
to
see
that
continue
with
regards
to
the
five
vehicles
that
are
currently
are
currently
unavailable
for
service
or
as
of
the
snapshot.
K
K
There
are
two
lrvs
that
are
out
for
long-term
maintenance
as
well,
and
those
are
two
vehicles
that
have
been
associated
with
the
derailments
and
the
plan
for
those
two
vehicles
is
so
that
not
to
occupy
a
hoist
in
a
bay
at
at
our
maintenance
storage
facility
here
in
ottawa.
Also,
an
rtm
made
arrangements
to
have
those
transported
to
kingston,
where
the
repairs
can
be
done
without
impacting
our
day-to-day
availability
and
and
not
impacting
our
service,
so
that
that's
underway
right
now.
Actually,
on
that
slide,
please.
K
Moving
to
the
the
bus
service
delivery
side
of
things
you
can
see,
you
know
once
we
got
through
the
winter
months
and
once
we
got
past
the
the
truck
occupation,
we
did
see
an
increase
in
our
our
bus
service
delivery
march
and
into
april.
You
know
we're
just
over
98
of
service
delivered
but
as
as
we
mentioned
earlier
with
with
the
april
service
change
and
and
the
the
changes
associated
with
the
candle
labor
code
and
30
minute
breaks.
K
You
know
that
was
the
primary
change
that
we
see
with
the
april
service
change.
You
know
we
have
been
managing
the
attrition
and
the
impacts
of
covet,
but
that
additional
piece
that
we're
trying
to
manage
it
has
resulted
in
in
in
an
increase
in
the
number
of
canceled
trips
that
our
customers
are
experiencing.
So
we
need
to
actively
watch
this
and
and
take
those
steps
that
madame
emelcard
mentioned
to
to
get
back
up
to
the
level
of
the
service
that
we
expect
on
the
bus
side.
K
K
So
this
is
our
morning
bus
availability
meeting
and
exceeding
all
our
requirements
for
bus
service
in
the
morning,
and
then,
if
you
go
to
the
next
slide,
please
the
afternoon
is
it's
basically
the
same
thing:
we're
seeing
a
very
much
you
know
where
every
day
we're
meeting
and
exceeding
the
required
number
of
buses-
and
that's
continued
on
since
for
both
am
and
pm
since
since
march.
So
we're
really
pleased
with
the
work
that
our
teams
have
done
to
to
get
that
bus
ability
back
to
where
we
we
want
it
to
be.
K
We,
we
are
seeing
a
reduction
in
in
the
number
of
complaints
per
100,
000
bus
and
train
customer
trips
compared
to
compared
to
the
same
time
period
last
year.
But
if
you
look
back
to
2021,
you
know
we're
actually
been
fairly
consistent
since
september
october
of
last
year
into
this
year
in
terms
of
a
number
of
complaints.
K
We
are
seeing
an
increase
over
2021
each
month
so
far
this
year
it
has
a
is
a
higher
amount
of
ridership
than
the
previous
year,
and
you
know,
although
you
know
you
look
at
the
chart
here
and
we
are
seeing
a
month-over-month
increase,
you
know
it
is
hard
to
draw
some
conclusions
and
trending
at
this
time.
Really
like.
K
We
do
see
that
you
know
april
is
up
from
january,
with
3.8
million
rides
for
trips
compared
to
3.2
in
january,
but
you
know,
with
with
the
truck
occupation,
you
know
likely.
We
saw
a
bit
of
a
compression
or
reduction
in
ridership,
possibly
in
february,
and
then
in
march
we
had
the
the
no
charge
transit
the
downtown
routes
in
the
o
train
in
march
for
the
of
that
month.
So
that
probably
has
an
impact
to
a
certain
degree.
K
You
know
there's,
obviously
lots
of
variables,
but
had
a
bit
of
an
impact.
But
the
main
thing
here
is
is
that
we
are.
Our
numbers
are
above
20,
21
numbers
and
we
we
are
seeing.
You
know
we
are
look.
We
are
seeing
an
upward
trend,
but
it's
you
know,
based
on
the
four
months
in
2022,
it's
hard
to
make
a
direct
correlation
because
of
the
variables
and,
as
I
said,
with
regards
to
the
truck
occupation
and
the
and
the
no
charge
transit,
okay,
go
ahead
and
move
to
the
next
slide.
K
The
next
slide
is
o
train
and
bus.
Conventional
bus
fare
revenue
very
similar
to
the
previous
slide.
You
know
we
are
seeing
increases
month
over
month
compared
to
last
year,
and
we
are,
we
are
seeing
an
increase
from
the
beginning
of
the
year,
where
you
know
57
or
37
million,
and
up
to
8.4
in
april.
You
know,
and
then
february
march
likely
impacted
as
well
once
again
by
you
know
the
truck
occupation
in
february
and
then
the
no
charge
transit
in
march.
K
So
but
overall,
you
know
increased
from
from
2020
20
21
but
hard
to
make
some
direct
correlations
at
this
time.
We
need
to
see
a
little
bit
more
data
in
terms
of
both
ridership
and
bus
fare
revenue
and
and
that's
it
for
the
updates
I'll
I'll.
You
know
I'll
turn
it
back
over
to
mama
cart
this
point
and
if
there
are
any
questions,
thank
you.
J
H
Thanks
chair
thanks,
chair
and
madame
mikhail,
thank
you
and
your
staff,
excellent,
thorough
presentation
and
I'm
glad
to
hear
you're
excited
to
come
to
transit,
commission
excellent
and
I
love
I
love
the
design
behind
you.
I
don't
want
to
focus
my
attention
on
that,
but
whatever
that
is
I
like
it,
it
looks
like
a
railway
crossing
looks
very
nice.
H
I
just
have
two
questions
today.
Both
were
raised
at
our
last
meeting
and
I
just
want
to
get
a
little
more
information.
If
I
can
thank
you
for
looking
into
the
statistics
about
road
volumes
traffic
on
our
roads,
I'm
glad
to
know
that
you
looked
into
that
and
it's
actually
quite
high.
I
think
you
referenced
82
percent
in
q1.
Our
traffic
volumes
are
are
at
much
higher
than
than
transit
are.
Are
you
able
to
understand
what
that
data
means?
H
J
Thank
you
consular
for
your
question.
I
don't
and
I
have
the
real
reason,
but
for
sure
that
I
think
that
people
prefer
to
take
a
car
now
because
there
is
less
traffic,
even
if
it's
82
percent
it's
less
than
20
19
in
a
way
and
because
of
the
remotely
work
too,
probably
people
can
go
out
with
their
car
and
they
don't
have.
They
are
not
very
struggling
the
traffic,
so
they
don't
have
to
to
to
pay
attention
if
they
will
be
late
or
not.
J
H
Yeah
very
valuable
information
is
to
try
and
understand
what
brings
people
to
oc
transpo.
Why
do
people
leave
right,
but,
more
importantly,
why
do
they
come
or,
as
importantly,
why
do
people
substitute
taking
public
transit
for
private
vehicle
and
if
the
private
vehicle
usage
volumes
are
at
a
much
higher
rate
than
our
own
ridership?
H
H
J
Thank
you
counselor
and
chair,
yeah
and
next
month
for
sure
we'll
have
those
answers.
I
hope
so
and
I
can
ask
pat
if
he
can
help
me
now,
but
what
I
can
say
I
met
two
or
three
weeks
ago.
Jacques
ramon
is
director
he's
director
of
the.
I
was
on
the
forum
with
the
all
the
ceo's
and
otawa
with
him,
and
he
said
that
students
will
come
back
full
time
so
which
is
very
good
for
us.
J
D
H
It's,
of
course,
a
huge
revenue
loss
for
the
commission,
and
you
know
the
whatever
data
that
the
commission
can
get
to
better
inform
our
decision
making.
That's
where
I'm
going
with
that
question.
My
sorry,
my
last
is
just
on
rush
hour
demands
for
service.
Do
we
still
have
higher
peaks?
I
know
the
service
is
more
or
less
better
spread
out
throughout
the
day
since
covet
happened,
but
do
we
still
have
a
morning
peak
demand
and
afternoon
peak
demand.
H
Okay
and
are,
are
you
able
for
a
future
transit
commission
meeting
to
present
troy
talked
about
service
delivery
performance
across
the
day,
I'd
like
to
see,
in
addition,
a
second
slide
that
looks
at
morning
rush
hour
and
afternoon
rush
hour
to
ensure
that
our
service
during
these
peak
periods
is
consistently
high.
Is
it
able
are
you
able
to
provide
the
commission
with
that
as
well.
G
Good
morning,
everyone,
I
too
am
happy
that
my
memo
car
is
excited
to
come
to
transit
commission.
That
is
perfect.
I
think
that's
what
we
want
to
hear
for
sure.
So
I
want
to
talk
a
little
bit
more
about
this
about
this
issue
with
the
number
of
bus
operators
that
we
have
available
to
us.
I
appreciate
the
information
you
provided
in
the
in
the
presentation.
I
just
want
to
delve
into
it
a
little
bit
deeper,
because
I
think
this
is
an
issue
that
that
needs
a
little
bit
more
attention.
G
L
L
G
That
seems
like
a
lot,
but
I
know
we
have
a
large
number
of
of
of
operators,
so
I
suppose
it's
a
small
percentage,
so
I
mean,
I
think
we
all
saw
the
the
article
about
driver
shortages
in
the
media
this
past
week,
where
union
president,
mr
crabtree,
was
commenting
on
some
of
the
difficulties
the
drivers
are
facing.
As
a
result
of
sort
of
this
new
scheduling
system.
G
I
have
heard
directly
from
multiple
drivers
who
have
contacted
me
to
give
me
sort
of
their
perspective,
and
I
don't.
I
don't
think
we
can
ignore
the
driver's
perspective
on
all
of
this.
So
from
what
I
understand,
that
drivers
with
seniority
who
previously
as
a
result
of
their
seniority
and
working
for
for
us
for
a
long
time,
they
previously
didn't,
have
to
work,
weekends
and
statutory
holidays
are
now
being
forced
to
work,
weekends
and
statutory
holidays,
including
canada
day,
and
I'm
sure
we
can
all
appreciate
that
would
have
an
impact
on
morale.
G
If
you
hadn't
had
to
work,
weekends
and
statutory
holidays
for
you
know
years,
because
you
earned
it
because
you
had
seniority
and
now
you're
being
forced
to
you
know
what
what
are
you
hearing
about
about
morale
and
what
is
being
done
to
ensure
that
we
keep
these
operators.
I
mean,
if
they're
really
unhappy.
L
L
L
Unfortunately,
because
this
because
of
the
act
is
mandatory,
but
there
are
some
positive
aspects
to
it
because
most
of
the
employees
that
I've
talked
to
are
not
happy,
but
a
lot
of
them
actually
are
because
every
five
hours
they
have
a
30
30
minute
pause
to
go
to
the
bathroom
to
eat
whatever.
So
that's
positive
and
it's
also
very
positive
for
security
for
the
employees
themselves
and
for
other
people,
of
course,
which
is
very
important.
G
Thank
you
minimum
current,
just
in
case
anybody's
wondering
if
there's
a
there's
a
break
between
when
mlm
car
finishes
speaking
and
when
I
start
speaking,
it's
because
I'm
listening
to
the
interpreter,
because,
even
though
I'm
taking
french
lessons,
I'm
not
quite
there
yet.
So
thank
you
for
that.
Now
you
mentioned
the
law
and
and
it's
federal
law
about
the
the
half-hour
break.
However,
it's
my
understanding
that
oc
transpo
had
two
years
to
implement
this
law.
You
were
given
a
two-year
delay.
G
G
I
know
you
haven't
done
it
for
the
last
several
years,
but
that's
just
how
it
is
that,
quite
honestly,
if
it
were
me,
I
would
immediately
start
looking
for
a
new
job,
because,
that's
just
not
I
mean
their
seniority
means
nothing
now.
So
I'm
wondering
why.
Why
did
we
wait
until
the
last
minute
to
implement
this?
If
this
is
the
law,
I
know
we
had
two
years
to
implement,
but
it
doesn't
mean
we
have
to
wait
two
years.
L
L
So
what
the
act
said
is
that
it's
coming
and
we'll
tell
you
when
it's
happening
and
oc
transpo
had
already
announced
with
the
information
that
information
to
the
union
executive
and
some
work
was
done
with
my
planning
team
and
the
union
reps.
We
have
to
understand
here
that
that
30-minute
break.
Ideally,
it
should
be
taken
in
a
safe
place
where
you
can
have
a
bite
to
eat,
go
to
the
bathroom
etc.
L
L
I
hadn't
been,
I
wasn't
there
at
the
time,
but
I
might
have
taken
the
same
decision
and
but
it
would
have
been
awful
to
proactively
hire
operators
when
we
knew
that
we
had
to
re
look
at
the
the
whole
service
because
of
the
budget.
But
that
being
said,
this
is
why
I
did
my
maya
culpa
a
little
while
ago.
We
have
to
apply
the
law.
I
know
it's
inconvenient
we're
going
to
work
really
hard
with
our
partners
and
on
our
staff
and
our
employees
to
reduce
the
consequences
of
the
negative
effects
on
them.
G
Okay,
I'm
going
to
leave
that
issue
aside,
but
I
will
say
this:
this
commission
has
been
hearing
about
this
incoming
federal
law
regarding
a
mandated
30-minute
break
for
at
least
two
years,
so
your
predecessor,
john
manconi,
would
update
on
us
on
it
pretty
much
every
month
or
at
least
every
other
month
for
at
least
two
years.
So
it's
not
a
surprise.
G
I
will
accept
your
explanation
that
you
only
found
out
about
the
mandatory
implementation
in
in
the
fall,
though
I
will
say
that
that
seems
odd,
just
knowing
how
the
federal
government
typically
works
with
implementation
of
big
changes,
but
I
will
accept
your
explanation
on
that.
Here's
here's
one
of
my
other
concerns.
G
I
will
be
coming
back
around
for
another
set
of
questions,
but
I
wanted
to
focus
on
the
drivers
for
my
first
set
because
I
think
the
operators,
I
think
that's
incredibly
important,
just
for
clarity,
we're
talking
about
bus
operators,
so
on
the
slide
regarding
increasing
bus
service
delivery,
you
note,
amongst
the
the
list
of
things
that
you're
going
to
be
doing
to
increase
bus
service
delivery.
Is
that
you're
going
to
be
minimizing
leave
time?
Can
you
provide
specifics
on
how
you're
going
to
do
that.
L
Is
that
we
are
trying
as
much
as
possible
to
work
with
our
people
and
for
the
summer
time
we're
going
to
give
more
vacation
time
so
that
the
employees
can
profit?
You
know,
take
advantage
of
the
nice
weather
and
then
they
come
back
nice
and
fresh
and
relaxed
for
the
fall
and
where
we
can
we'll
do
it,
but
normally
people
should
be
able
to
take
their
vacations.
L
G
G
You
are
essentially
asking
operators
to
take
their
vacation
within
the
summer
months
when
services
there's
less
customers,
although
we
don't
have
that
many
to
begin
with,
but
there
are
less
customers
so
that
there
are
more
drivers
available
during
the
fall
and
winter
months
when
school's
back
in
session.
Those
types
of
things
is
that
is
that,
essentially,
what
you're
saying.
J
M
J
M
I
think
what
what
you're
referencing
counselor
is
is
correct.
We
are
asking,
or
over
a
period
of
a
year,
we
have
a
certain
amount
of
vacation
hours
and
I'm
actually
trying
to
get
that
from
our
booking
department.
So
there's
a
there's,
an
annual
asset
amount
of
hours
based
on
the
seniority
of
each
individual
operator
and
what
we're?
What
we're
looking
to
do
is
to
try
and
find
that
balance
of
trying
to
have
trying
to
have
more
operators
have
the
ability
each
booking
we
book
four
times
a
year.
M
So
every
booking
we
set
a
certain
amount
of
allotment
for
vacation
hours
to
be
taken
so
this
year
and
this
summer,
we've
actually
increased
the
amount
of
available
vacation
weeks
for
each
operator
to
take
which
will
actually
provide
more
operators
available
in
september.
But
it's
trying
to
find
that
balance
between
services
down
trying
to
ride
the
wave
of
service
ridership
coming
up,
because
it
could
go
either
way.
But
this
year
we
we
recognize.
M
It's
been
a
tough
year
for
everyone,
and
I've
asked
I've
asked
our
booking
team
to
to
increase
the
amount
of
vacation
allotments
that
can
be
taken
and
selected
by
seniority
for
this
for
the
summer
booking
for
june.
So
in
september,
we'll
have
less
vacation,
but
it'll
provide
more
operators,
but
at
least
they
can
take
the
vacation
to
find
that
work-life
balance
and
quality
time
during
the
summer,
when
most
operators
would
like
to
have
that.
G
G
I
mean
quite
honestly
the
messages
I'm
guessing
are,
I'm
not
going
to
repeat
them,
but
they
are
they're,
they're,
they're
spicy,
in
terms
of
how
how
your
operators
are
feeling
so
you've
already
got
low
morale
amongst
your
operators
and
now,
even
though
I
understand
your
intentions
and
and
from
a
managerial
perspective,
it
makes
sense.
I
get
that,
but
from
an
operator
perspective,
you're
messing
with
their
vacation
you're,
saying
in
a
public
meeting
that
you're
going
to
quote
minimize
leave
time.
G
Minimize
leave
time
is
an
amazing
corporate
phrase,
but
when
you
hear
it
as
an
operator,
alarm
bells
will
go
off,
which
is
why
I
asked
you
about
it,
and
so,
as
an
employee
alarm
bells
are
going
to
go
off.
My
alarm
bells
went
off
if
my
boss
said
to
me
okay,
so
we
got
a
lot
going
on.
We
need
to
minimize
leave
time.
G
So
you
can
we'll
give
you
more
a
time
in
the
summer
to
take
your
vacations,
but
there's
not
gonna,
be
as
much
time
available
in
say
the
fall
or
the
winter
for
vacation.
Then
that's
a
limitation
you're
limiting
them
on
when
they
can
take
vacation.
I
understand
operational
readiness
and
operational
needs.
I
understand
it
from
a
management
perspective.
I
deal
with
it
every
day
in
my
in
my
quote-unquote
real
life,
my
real
job.
G
G
So
we
need
to
sort
of
think
about
it
in
in
that
I
will
leave
that
aside
my
last
question
and
then
I'm
gonna,
let
my
colleagues
go
and
I'll
go
for
a
second
round.
You
mentioned
that
you're
gonna
be
hot.
You
have
permission
to
hire
as
a
result
of
the
2022
budget,
80
operators,
but
in
reality
you
need
up
to
300,
which
was
something
that
was
noted
by
mr
crabtree
in
the
article.
G
L
L
G
G
B
L
That
meant
that
the
way
that
the
schedules
have
been
redone,
it
means
that
we
need
80
people
more,
those
80
operators
when
we
get
them
that
won't
affect
the
schedules
anymore,
and
we
won't
have
any
more
shortages
when
it
comes
to
drivers,
but
over
months
as
people
take
their
retirement.
Oh
take
training.
That
means
that
they're
not
working
anymore
or
they
go
to
another
department,
so
we're
still
missing
people.
L
Those
are
positions
that
are
being
left
vacant,
but
when
people
leave
permanently
okay,
whether
they're
taking
their
retirement
or
they're,
taking
a
permanent
job
somewhere
else
within
the
city,
then
the
post,
the
position
rather
is
going
to
be
vacant,
and
then
we
have
to
replace
that
person.
So
200
is
not
200
right
now.
We
anticipate
that
up
until
the
trillium
line,
opening
we're
going
to
hire
200
people
more,
and
that
includes
within
there
people
who
are
retiring
in
december-
and
I
don't
have-
I
don't-
need
them
right
now,
but
I
have
to
plan
for
them.
L
L
We
know
we
can
plan
what
happens
and
so
bus
will
talk
to
train
and
say:
okay,
I'm
going
to
need
20
people,
and
then
the
bus
will
talk
to
the
you
know:
recruitment
team
and
then
the
recruitment
people
will
talk
to
the
people
who
are
in
charge
of
training.
And
then
we
until
you
know,
we
get
everybody
up
and
ready
for
either
the
train
or
the
bus.
G
Okay,
I'm
going
to
let
my
other
car
I've
gone
on
for
quite
a
long
time,
and
I
think
I've
been
given
some
leeway
and
I
appreciate
that
from
the
the
chair
and
the
commission
coordinator,
I'm
gonna,
let
my
other
colleagues
ask
some
questions.
I'm
gonna
come
back
around
for
a
second
a
second
ago,
just
fair
warning,
but
thank
you,
mr
chair.
E
Thank
you,
chair
hubley,
so
I
wanted
to
start
by
thanking
renee
and
her
team
who
came
to
the
canada,
north
transportation
committee
meeting
and
spoke
with
with
community
association
presidents
and
answered
all
their
questions,
and
they
had
many,
and
they
were
so
pleased
that
you
came
and
so
happy
to
get
all
the
information
that
they've
been
wondering
about
for
months.
So
I
really
want
to
thank
you
for
taking
that
time,
because
that
makes
a
big
difference
when
people
have
the
facts
and
they
understand
what's
going
on.
E
So
thank
you
to
all
of
you
who
came.
The
other
thing
I
wanted
to
say
was
that
since
that
time,
I've
sent
a
number
of
emails
to
pat
strimger
and
the
service
has
been
fabulous
to
people
in
canada.
Who've
had
issues
with
busing
and
there
was
an
issue
with
paratranspo
that
you
know
immediately.
They
got
response,
and
this
person
that
was
in
quite
a
lot
of
distress
was
helped
immediately.
I
just
want
to
say
that
the
service
has
been
fabulous
as
a
new
counselor.
E
There's
540
companies
out
there
and
they
certainly
rely
on
transit
as
well,
and
the
question
I
had
from
one
employee
was:
you
know
what
can
be
done
about
the
service
to
the
canada
tech
park?
You
know
we
don't
have
the
bus,
rapid
transit
yet,
and
you
know
the
the
internal
bus
routes
may
not
be
back
up
to
what
what
they
are
expecting.
So
in
an
email
to
pat
scrimser
we
talked
about.
E
Can
we
get
more
data
from
the
from
the
540
companies
and
so
to
that
end
I
went
to
the
canada,
north
business
association
and
they
were
saying-
and
there
was
a
representative
from
erickson
there
and
said
absolutely
we're
happy
to
get
that
data
who's
going
back
to
work.
What
are
the
companies
doing
in
terms
of
whether
it's
20
40?
What
are
they?
Are?
They
mandating
people
back
to
work
how's
that
going
so
that
then
triggered
now,
potentially
a
new
survey
of
the
of
the
companies
out
there.
So
I
thought
that's!
C
E
Service
work
towards
additional
data
that
I
think
will
be
very
helpful.
So
I
did.
I
did
want
to
comment
on
that
and
the
other
is
that
at
that
meeting
and
from
councillor
hubley's
comments
on
the
radio
which
people
have
been
writing
to
me
about
are
so
thankful.
For
that
there
may
be
more
of
a
focus
on
internal
bus
routes,
because
you
know
we
don't
have
the
lrt,
certainly
running
everywhere,
and
I
just
wonder
what
is
the
process
for
determining
how
we
would
add
more
buses
and
part
of
it's
because
I'm
new.
E
But
I
know
that
I'm
asking
on
behalf
of
residents
as
well,
because
when
councilor
hewley
has
made
those
comments
on
the
radio
and
same
with
you
renee.
When
you
came
to
that
meeting,
people
were
thrilled
to
hear
that.
So
I
just
wonder
how?
How
does
that
actually
take
place
so
that
I
can
go
back
and
help
people
understand
that.
N
J
D
Thanks
mr
chair
we'd
be
happy
to
work
with
any
counselor
who's
got
community
input
to
change
services
in
their
area,
short
term
or
long
term.
You'll.
Remember
we
made
quite
a
number
of
changes
in
the
summer
of
2021
in
response
to
things
we'd
heard
from
counselors
in
all
parts
of
the
city
we
made
improvements
to
crosstown
services.
We
made
improvements
in
downtown
routes.
D
We
made
improvements
in
orleans
bar
haven,
lots
and
lots
of
areas
and
and
right
here
where
we're,
where
we're
sitting
in
in
alta
vista
ward,
we're
in
discussion
with
three
of
the
downtown
councillors
and
possible
changes,
improvements
that
we
could
make
in
that
area.
We
recently
made
changes
in
stittsville
that
just
came
into
effect
a
few
weeks
ago
in
response
to
community
discussions
there.
So
it's
an
ongoing
process.
D
You
know
largely
driven
by
what
are
our
customers
travel
needs
now
that
will
also
feed
into
the
major
review
that
we
have
to
do
for
each
sector
of
the
city
over
the
next.
Let's
say
three
years
as
different
otran
extensions
come
online,
that
we
will
have
to
restructure
the
bus
route
network
in
the
south
in
the
east
and
then
in
the
west
and
southwest,
just
as
we
did
when
line
one
opened
in
2019.
E
Oh
that's
great.
Thank
you
very
much,
that's
good
to
know,
and
I
will
follow
up
with
you
on
the
canada,
north
tech
park
and
jamie
patton
who's
very
keen
to
help
gather
more
and
more
data
that
could
really,
I
think,
change
the
game
for
us
understanding,
who's
who's,
doing
what
going
back
to
work
or
not,
but
anyway,
thank
you
again
very
much
for
all
of
your
help.
A
Thank
you,
council,
curry.
I
wonder
pat
I'm
not
sure
council
curry
has
that
memo
that
had
the
list
of
route
changes
that
you
spoke
of
that
we
implemented
last
year,
one
of
which
was
the
route
110
was
created.
Could
you
forward
that
memo
to
her
so
that
she'll
see
the
changes
that
we
we've
already
started
to
make.
A
F
Thanks
share
pat
mentioned
in
his
previous
response
to
councillor
curry
the
route
changes
in
stittsville
that
were
recently
implemented,
and
it
reminded
me
about
an
email
that
I
received
a
few
days
after
those
were
implemented
route
67,
which
used
to
just
go
to
terry
fox
and
require
a
transfer
to
get
downtown.
It
was
changed
so
that
the
routes
during
peak
hours
go
directly
to
tony's
pasture,
and
I
think
it's
worth
sharing
this
comment
from
a
resident
who
uses
the
root.
He
wrote
to
me
and
said.
F
We
also
implemented
last
summer,
some
extended
weekend
service
to
route
62
in
the
stittsville
community
and
oc
transport
did
a
ridership
survey
shortly
after
that
was
implemented
and
found
an
additional
100
customer
trips
over
the
saturday
and
sunday
from
just
two
neighborhoods
in
stittsville.
So
I
think
that
clearly
shows
there
is
a
demand
for
oc
transpose
service,
and
I
appreciate
staff's
assistance
to
address
these
customer
needs.
F
But
I
really
wanted
to
focus
in
today
on
two
things:
one
was
on
the
cancellations
because
we
are
seeing
on
a
daily
basis,
cancellations
to
roots
that
serve
stittsville
and
other
communities,
I'm
glad
to
see
from
staff
some
of
the
proactive
work
being
done
to
address
the
the
operator
shortages.
But
what
I
wanted
to
better
understand
was
what
kind
of
timeline
we
should
expect
before
we're
going
to
see
improvements
are
we
are
we
talking
weeks
before
we
see
a
real
change?
J
O
This
changes
day
after
day
we're
still
going
on
with
our
campaign.
We
have
cohort
of
students
that
will
graduate
at
the
end
of
june,
and
that
will
come
in
so
it
will
evolve.
Unfortunately,
it's
happening
at
the
same
time
as
the
summer
holidays
and,
as
jim
grill
said,
we
we
have
less
people
in
the
summer
because
there's
a
lot
of
holiday
time
in
the
summer,
so
that
affects
the
balance.
O
Also,
there
will
be
people
retiring,
so
we're
trying
to
retain
them,
but
if
it's
not
possible,
they
have
to
leave.
So
we
anticipate
that
that
it
be
a
small
challenge
this
summer,
but
for
sept
september
we're
quite
confident
the
way
we
will
provide
the
service
and
we've
accepted
the
request
for
accepting
more
students.
So
in
september
we
will
be
in
a
much
better
position
than
we
are
now,
so
it
will
be
still
a
few
more
months
before
we
have
improvements
right.
Thank
you
for
this
information.
O
D
Mr
chair
I'd
say
we're
hours
away
from
beginning
to
distribute
them
all
of
the
technical
steps
are
in
place.
All
of
the
distribution
plan
channels
are
in
place.
All
of
the
information
is
ready
to
share
publicly
beyond
the
agencies
involved
and
now
all
of
the
the
required
administrative
paperwork
has
been
completed.
So
we're
we're
very,
very
close.
We
hope
to
be
putting
out
that
information,
possibly
as
early
as
this
afternoon
or
tomorrow
morning,.
C
Thank
you,
chair,
thank
you,
renee
and,
and
your
team
for
for
a
great
presentation,
lots
of
information.
I
really
appreciate
the
focus
on
answering
the
questions
that
were
put
forward
and
the
one
I
had
put
for
was
about
the
third-party
apps
and
buses.
It
said
your
response
is,
it
could
be
added
at
the
future,
but
future's
a
big
big
hole.
What
are
we
talking
about
our
in
terms
of
time
period
that
we
can
get
better
app
service.
D
D
As
we
get
as
we
convert
the
buses,
the
buses
are
all
connected
by
cellular
radio
to
the
system
about
half
of
the
buses
have
been
moved
over
to
the
new
system,
about
half
of
the
buses
are
still
on
the
old
system,
and
that
changeover
is
continuous,
but
we
did
lose
some
time
because
we
were
not.
We
took
a
cautious
step
to
not
make
that
change
and
move
buses
over
from
one
system
to
another.
C
Okay,
thank
you.
I
apologize
that
I
keep
asking
but
we'll
I
look
forward
to
when
we
get
there.
It
was
interesting
to
see
the
the
fair
data
that
we're
dropping
a
little
bit
on
on
passes,
but
raised
slightly
on
single
right
fares
and
even
though
that's
only
one
quarter
roughly
of
the
ridership,
are
we
seeing
a
pattern
here?
I
mean
this
kind
of
fits
in
with
people
doing
the
hybrid
thing
if
they're
just
taking
tickets
and
they're
not
buying,
passes
anymore.
C
D
C
C
What
is
what
is
the
job
security
because
we're
going
to
be
switching
over
to
trains
and
obviously
that's
a
few
years
away
as
I
look
at
the
construction,
but
is
that
a
concern
as
well
that
they
that
it
may
not
be
as
long-term,
though
some
of
them,
as
has
been
said,
will
be
trained
to
run
the
trains
as
well?
But
is
that
one
of
the
issues
that
comes
up.
O
Well,
if
I
understood
the
question
is:
do
we
have
difficulty
attracting
drivers,
because
we
think
that
the
the
opening
of
the
extension
will
will
we
have
problems
recruiting
well?
This
is
why
our
planning
is
long
term
we're
trying
to
see
how
many
people
we
will
need
to
provide
the
service
today,
but
with
the
retirements
and
nutrition.
O
O
C
There's
a
couple
of
issues
that
keep
coming
up
over
and
over
again-
and
I
know
pat
you're
familiar
with
this-
we
we
just
reporting
what
we
hear
and
then
frank.
Frankly,
it's
it's
quieted
down
because
lower
ridership,
but
the
the
concerns
that
are
in
certain
areas
are
constant
and
one
of
them
is
the
is
the
britannia
51
where
they
are
neglecting
to
go
into
the
village
doing
that
extra
loop
and
that's
what
appears
to
happen
and
we
and
that's
problematic
in
the
morning.
C
D
Yes,
mr
chair,
that's
that's
a
particular
route
that
our
control
and
supervisory
staff
who
manage
the
service
every
day,
they're
always
watching,
in
particular
that
area,
because
we
know
there
had
been
some
problems
earlier.
My
information
is
that
it's
it's
quite
a
bit
better
recently
than
it
had
been
sort
of
tail
end
of
the
winter.
C
C
D
We,
I
know,
there's
a
lot
of
confusion
for
customers,
as
we
went
through
those
two
detour
changes
for
stage.
Two
construction
at
fine
crest
station
won
on
the
26th
of
april
and
then
another
one
I
think
on
the
first
of
may
only
a
week
later
and
that
you
know
made
it
hard
for
people
to
know
without
checking
where
exactly
they
were
going
to
be
dropped
off
or
where
they
needed
to
go
to
be
picked
up.
The
changes
that
kessler
gower
was
talking
about
on
route
62
came
into
effect
last
last
summer.
D
That
was
mostly
weekend
service
in
stittsville,
so
we
can
service
beyond
canada
north
to
to
stittsville,
but
there
were
also
some
improvements.
Castle
kavanaugh
threw
your
award
to
to
stittsville
to
canada
and
onto
statesville
made
at
that
time.
Again.
If
there's
particular
improvements
of
particular
places,
we
can
turn
our
attention
to
we're
very
happy
to
know
more
about
them.
C
Yes,
we
we
keep
in
touch
regularly
with
your
customer
service
on
on
that
particular
one
anyway,
I
appreciate
all
the
effort
that's
being
made
for
the
low
income
passes.
We
think
in
terms
of
passes
being
the
full
fair,
but
I
appreciate
that
we're
reaching
out
and
and
looking
at
those
as
well
and
promoting
them
hard
anyway.
That's
that's
it
for
me.
Thank
you.
N
Thank
you.
Thank
you,
chair
thanks,
renee
and
team
for
the
update.
It
is,
as
you
said,
renee,
and
I
I
appreciate
you
know,
looking
at
at
trends
and
understanding
those
trends
and
being
able
to
pull
apart
the
data
so
that
we
we
have
more
specifics
in
terms
of
what
is
creating
an
increase
in
in
ridership
certain
times
of
day.
Certainly,
certain
types
of
ridership
based
on
passes
versus
single
ride
fares
is,
is
all
all
quite
helpful.
N
I
think
we
can
all
probably
agree
that
we're
never
going
to
go
back
to
2019,
where
we
have
a
full
workforce
coming
in
in
and
out
of
the
downtown,
but
we
do
have
opportunities,
certainly
to
get
people
around
in
transit
in
in
their
own
neighborhoods
and
their
own
communities,
and
it's
the
type
of
the
type
of
neighborhoods.
You
know
we're
trying
to
plan
and
the
type
of
communities
that
that
people
want
to.
N
You
know
to
be
able
to
take
a
bus
to
a
library
and
council
curry's
ward
to
get
across
the
even
to
get
across
the
the
queen's
way
into
canada,
south,
for
example.
So
so
I
think
that
you
know
looking
looking
forward
at
you
know
what
are
the
trends
and,
and
what
is
what
are
those
those
barriers
to
increase
ridership
is,
is,
is
critical
and
just
on
reliability,
I'm
not
gonna.
O
O
The
issue
right
now
is
with
the
operators
we,
unfortunately,
if
we
don't
have
any
drivers,
we
can't
offer
the
service,
but
in
in
the
peak
hours
morning
and
afternoon
we
do
have
data
and
I
do
receive
information
twice
a
day
actually
about
this.
It's
so
so
so
to
see
what
happened
during
the
peak
in
the
morning.
What
happened
in
the
peak
in
the
afternoon?
So
if
you
have
questions
on
that
I'll
be
pleased
to
provide
them
to
you,
but
we
saw
with
what
troy
presented.
O
N
Yeah
not
so
much
more
focused
just
overall
just
trying
to
understand
them.
You
know
we
we're
just
you
know
recently
learning
that
there's
a
shortage
of
drivers.
I
just
I
just
want
to
make
sure
that
we
that
we
understand
all
of
the
factors
that
are
involved
in
in
route
cancellations,
and
so
that
was
my
question
then
on
so
so
for
buses,
the
fleet
is
full.
We
have
the
capacity
we
have
the
extra
fleet
capacity
to
put
buses
out.
You
know
in
the
in
the
am
peak
the
pmp,
even
when
some
are
down.
L
We
have
the
breakdown
of
cancellations.
That
is
also
an
information.
I
can
change.
Of
course
it
happens
every
day
I
can
share,
I
mean,
of
course,
it
happens
every
day
a
cancellation
can
happen
because
the
route
is
not
available
and
nobody
informed
us.
You
know
stuff
happens
it's
not
because
we
have
not
enough
drivers
or
buses.
These
things
happen
on
a
daily
basis
as
well.
N
L
Thank
you
very
much.
I
really
like
this
very
relevant
and
useful
presentation.
I
want
to
come
back
to
some
of
the
issues
and
some
of
the
points
that
have
to
do
with
cancellation
and
what
we
notice,
generally
speaking,
is
that
we
are
able
to
satisfy
the
on
time
requirement
to
about
80
depending
on
oscillation
and
sites,
but
I'm
wondering
what
is
the
strategy
for
routes
that
are
less
frequented.
L
So
it's
a
bit
of
a
double-edged
sword.
If
we
cancel
a
bus
or
if
the
bus
is
always
late
on
a
frequent
route,
then
the
time
waiting
is
less
spent
time
waiting
is
less,
but
it's
also
a
problem
if
the
bus
is
too
full,
but
on
the
other
side,
if
a
bus
comes
by
less
often,
but
it's
not
on
time
or
it's
cancelled.
That
also
has
consequences,
because
we
talked
about
this
a
while
ago,
you
and
I
if
the
bus
is
cancelled,
it
could
be
an
hour
if
the
other
one
is
sent
out.
L
L
L
L
This
is
when
we
use
the
this
is
when
we
have
magic
that
the
the
people
at
the
oc
transport
manage
this
they're
going
to
anticipate,
which
line
absolutely
has
to
be
replaced
if
we're
in
shortage
situation
precisely
to
avoid
all
of
those
who
are
20
or
30
minutes
apart
are
not
cut.
Of
course,
it
can
happen
spontaneously
that
this
occurs,
but
normally
speaking,.
L
The
more
the
control
center
is
informed
because
the
driver
couldn't
come
in
because
of
whatever
and
they've
been
warned
in
advance.
Then
the
control
center
people
are
going
to
analyze
the
situation
and
they'll
take
whatever
spares
they
have.
They
will
be
sent
out
to
those
places
in
order
to
limit
the
waiting
time
for
the
people
who
are
waiting
for
service.
L
I
appreciate
this
clarification,
I'm
referring
to
the
performance
report
and
I
re-read
some
of
the
factors
that
you
mentioned
and
on
page
27
of
a
chart
that
says
monthly
on
time,
performance,
less
frequent
routes
and
when
you
look
at
that,
I'm
talking
about
the
on-time
performance
here,
it's
80
percent,
I'm
not
talking
about
the
availability
of
the
vehicles
in
this
context,
so
I'm
still
asking
myself
is
the
same
question.
Really.
How
do
you
decide
what
to
prioritize
when
there
is
a
a
delay
or
a
cancellation
on
a
free,
well
frequented
route?
L
L
You
are
talking
about
the
actual
adherence
to
the
schedule,
so
these
are
two
different
measures
really
so
for
buses
that
are
15,
minutes
and
less,
and
we
measure
the
punctuality
as
to
the
frequency
of
the
buses
and
that's
separated,
but
anything
that
is
beyond
15
minutes
sort
of
those
long
ones
for
30
minutes.
Apart
that
we're
also
talking
about
the
punctuality
which
we
separate
and
you're
right.
L
J
L
We
try
to
manage
in
as
much
as
possible
the
routes
that
are
less
frequented
in
order
to
limit
the
waiting
time
between
buses.
Okay.
Well,
I'm
going
to
continue
now
another
element
which
interests
me
is
the
client
experience,
and
we
can
see
that
we
have
a
three
one:
one
call
center.
I
see
that
what
the
wait,
sometimes,
I
think,
they're
somewhat
worrisome,
I'm
wondering
if
there
is
a
targeted,
a
waiting
time
for
a
person
calling
and.
L
The
people
who
call
maybe
cannot
do
so
otherwise
that,
for
instance,
they
can't
do
reservations
online
and
even
your
team
is
more
and
more
available
and
on
social
media
as
well.
This
might
reduce
some
of
the
needs
of
the
call
center,
but
could
you
be
clear
as
to
the
kind
of
targets
that
you
would
like
to
have
for
answering
those
at
the
call
centers?
L
Could
you
comment
on
on
that
the
waiting
times
on
the
calls?
Yes
totally,
that
is
actually
part
of
our
priorities
for
some
time
now
we
have
shared
with
you
performance
indicators,
and
the
next
step
is
to
give
you
a
threshold,
a
tolerance
threshold.
You
know
like
a
range,
so
what
would
be
the
maximum
time
minimum
time
and
we'll
try
and
find
something
in
between
and
to
answer?
L
So
we
could
be
in
a
suffrage
position
at
oc
transpo
now
when
it
comes
to
waiting
or
to
to
try
and
reserve
for
the
next
day
your
prior
transpose,
but
I
think
the
waiting
times
are
actually
really
good.
If
I
compared
to
my
ex
life,
you
know,
since
I've
only
been
here
for
seven
months,
but
so,
let's
say
12
to
15
minutes,
but
we're
underneath
seven
minutes.
So
that's
pretty
good.
L
L
G
Thank
you,
mr
chair,
so
I'm
just
going
to
return
back
to
the
the
driver
issue,
the
operator
issue
again,
I
wasn't
going
to.
However,
in
the
intervening
time
between
when
I
first
asked
my
first
round
of
questions
and
now
I
have
received
messages
from
operators,
and
the
message
is
this,
so
I
thought
I
would
pass
it
along
that.
If
the
changes
to
leave
and
minimizing
leave
are
implemented,
the
drivers
will
revolt.
That
is
a
direct
quote.
G
I
won't
tell
you
who
it's
from,
but
I
received
it
from
several
several
operators,
so
I'm
going
to
say
this
to
oc
transpo
management
and
oc
transpose
staff
that
specifically
oc
transport
management.
I
encourage
you
to
engage
with
your
operators
to
engage
with
the
union,
but
not
just
the
unions,
but
the
operators
themselves.
We
need
to
find
a
way
to
work
this
out.
G
That
is,
you
know,
so
that
we
have
the
best
situation
possible
for
our
operators,
but
also
the
best
situation
possible
for
our
customers,
because
without
operators
we
have
no
way
to
get
our
customers
around
to
the
operators
who
are
watching
this
meeting
right
now-
and
I
know
you
are
messaged
me-
I'm
gonna
say
this-
I
encourage
you
to
talk
to
your
union.
I
encourage
you
to
talk
to
us
the
transport
management
and
make
your
feelings
known
to
make
your
thoughts
known
if
you
are
uncomfortable
with
that.
G
I
encourage
you
to
email
me
directly
and
I
will
anonymize
the
input
and
share
it
with
oc
transpo
management
and
with
your
union,
because
this
is
an
issue
that
is
has
bubbled
up
and
I
don't
think
that
we're
on
the
other
side
of
it
and
it
has
potential
for
disaster
within
our
transit
system.
I'm
not
trying
to
be
dramatic
here.
The
messages
I
am
getting
are
they're
angry
and
we've
seen
a
bus
drive.
We
most
of
us
who've
lived
in
this
city.
Who
are
you
know
old
enough?
We've
lived
through
a
bus
strike.
G
I
lived
through
the
bus
strike.
I
never
want
to
live
through
that
again.
None
of
us
do
so.
Let's
you
know
an
operator
strike.
Let's
try
to
work
as
much
together
to
ensure
that
the
operators
don't
feel
as
though
they
are
getting
the
shack.
There's
no
other
way
to
say
that,
and
I
apologize
not
the
most
professional
language
I'm
going
to
leave
that
aside,
but
I
do
encourage
operators
to
speak
to
oc
transplant
management
speak
to
their
union.
If
you're,
not
comfortable,
you
can
email
me
directly.
G
My
email
address
is
available
on
the
oc
on
the
city
of
ottawa
website
under
transit,
commission.
Okay,
I
have
a
couple
questions
not
related
to
driving
to
operators.
So
thank
you
for
providing.
I
think
it
was
mr
charter.
I
could
get
this
wrong.
Sorry,
mr
charter.
I
think
you
provided
me
with
information
about
the
trains
that
are
currently
out
of
service
for
maintenance.
I
appreciate
that
just
for
transparency
sake.
G
I
did
email,
you
back
and
ask
you
a
question
with
respect
to
the
two
trains
that
are
in
long-term
maintenance
that
you
spoke
about
during
the
presentation
and
for
transparency's
sake.
I
just
want
to
relay
that
your
answer.
My
question
to
you
was
that
were
these
trains
in
long-term
maintenance
as
a
result
of
the
derailments,
your
answer-
your
answer
was
yes,
and
so
just
to
sort
of
add
on
to
that
question,
what
specific
work
is
being
done
to
these
trains?
What's
required?
What's
wrong
with
them.
L
L
Okay,
I
don't
want
my
information
to
be
taken
against
us
just
because
we're
being
generous
with
our
information
when
we
say
look
at
all
the
different
solutions
that
could
be
set
up,
that
we're
going
to
be
increasing
the
number
of
drivers
and
reducing
the
impact
on
users.
That
doesn't
mean
that
it's
going
to
be
done
on
their
expense
and
at
the
expense
of
their
well-being.
Absolutely
not.
L
That
is
not
our
intention
at
all,
and
I
think
I
said
this
before,
but
it's
clear
that
if
there
are
volunteers
you
know
it's
like
when
people
leave
on
for
their
retirement.
If
we
can
keep
the
person
yes,
but
of
course,
if
they
want
to
leave,
they
can
retire,
obviously,
but
obviously,
if
a
driver
who
is
temporarily
in
a
specific
position-
and
this
has
an
impact
on
the
service
that
is
given-
we're
not
going
to
put
them
back.
L
I
want
to
encourage
people
when
it
is
necessary,
especially
when
it's
a
little
hot.
You
know
I
want
to
be
present.
I
want
them
to
have
access
to
me
personally
and
I
want
to
meet
union.
I
actually
this
week
we're
going
to
be
meeting
with
the
union
people
and
several
times
drivers
have
asked
to
meet
me,
I'm
very
happy
to
meet
with
them.
L
I
want
to
remind
everybody
here
that
we
have
forums
to
open
communications
and
I
have
a
whole
bunch
of
them,
and
I
am
always
available
for
constructive
discussions
that
allow
us
to
found
to
find
a
win-win
solution.
I
could
send
everybody
on
vacation
this
summer
and
we
would
give
zero
service,
so
we
have
to
think
about
this.
Yes,
troy,
if
you
don't
mind
answering
to
the
rest
of
ms
wright
gilbert's
question
that.
G
Would
be
sorry?
Sorry
before
you
do,
mr
charter
I.e
a
couple
points
there
number
one,
madame
carr,
I
think
I'd
like
to
make
it
clear,
I'm
not
using
your
information
that
you've
that
you
were
you
know
putting
out
there
through
this
through
the
translator.
I
assume
the
translator
translated
correctly,
I'm
not
using
your
information
that
you've
been
so
generous
with
to
us,
which
that's
a
whole
other
separate
issue.
You
are
supposed
to
provide
us
with
information
by
using
your
information
against
you.
I'm
raising
concerns
on
behalf
of
our
operators.
There's
a
difference.
G
I
know
that
you've
been
open
to
meeting
with
operators.
That's
not
an
issue.
I've
encouraged!
You
heard
me
encourage
operators
to
speak
with
oc.
Transpo
management
first
and
foremost
speak
with
their
speak
with
their
union
representative.
I'm
not
discouraging
that.
I
am
in
fact
encouraging
that.
So
your
your
your
you
know
depiction
of
through
your
comments
of
what
I
said
is
incorrect.
G
What
I
am
saying,
however,
is
that
some
people,
just
by
fact
of
who
they
are
or
perhaps
they
don't
feel
comfortable
or
whatever
may
not
feel
comfortable
speaking
directly
to
management
or
to
their
to
their
union,
maybe
as
a
result
as
they
don't
want.
You
know
they
they're
concerned
about
blowback
on
them,
and
so
I'm
providing
them
with
a
separate
outlet.
They
can
email
me
it's
not
like
they
don't
already
email
me.
This
isn't
something
new.
It's
not
something
scandalous.
G
G
I
am
trying
to
help
oc
transpo
with
this
issue.
I
am
trying
to
provide
you
with
some
advice,
whether
you
take
it
or
not.
That's
that's
your
decision.
I'm
trying
to
provide
you
with
some
advice
and
what
I'm
hearing
from
operators,
because
I'm
concerned
that
you're
not
hearing
the
same
thing
and
I
want
to
make
sure
that
you're
hearing
what
I'm
hearing
from
multiple
operators.
G
So,
mr
turner,
I
apologize
for
interrupting
you.
I
just
I
didn't
want
to
leave
that
on
the
table.
The
accusation
that
I'm
using
information
against,
let's
see,
transfer
management.
That
is
a
personal
affront
to
me,
and
I
just
stimulate
the
table.
So
mr
charter,
did
you?
Did
you
want
me
to
repeat
my
question
because
it
was
literally
like
four
minutes
ago.
So
I
want
to
make
sure
that,
basically
it's
what
specific
work
is
being
done
to
the
two
trains
that
are
out
of
service
for
long-term
maintenance,
the
trainings
that
are
affected
by
the
derailment.
K
Okay,
no,
mr
chair,
no
thank
you
for
the
question.
Those
two
vehicles
I
mean
they
have
been
they've
gone
through
a
detailed
inspection
here
on
site,
so
we
know
largely
what
the
work
needs
to
be
done,
but
you
know
the
the
primary
consideration
for
why
the
work
hasn't
been
done
here
is,
is
that
you
know?
Obviously
we
have
a
certain
number
of
hoists
that
we
can
pull
the
trains
up
on
and
these
trains
will
be
will
be.
K
You
know-
and
you
know
this
goes-
I
think
it
goes
without
saying
this
is
all
of
the
cost,
and
you
know
all
the
costs
and
everything
associated
with
is
that
rtm
there's
no
cost
of
the
city
to
transport
these
vehicles
off
site.
The
specific
work
they're
doing,
though,
is
largely
with
regards
to
the
undercarriage
of
the
train.
You
know,
we've
talked
previously
about
bogeys
and
the
bogey
has
two
axles
and
four
sets
of
wheels.
K
They
really
need
to
what
they
need
to
be
doing
is
taking
those
bulgies
completely
off
those
trains
and
multiple
bogeys
on
the
train,
and
you
know
replacing
them
and
repairing
them.
That's
that's
the
big
piece
of
this,
and
because
there's
multiple
bogeys
that
need
to
be
removed,
the
trains
would
be.
You
know
up
on
a
hoist
for
an
extended
period
of
time.
So
then,
while
they're
doing
that
work,
they'll
be
doing
some
more
detailed
in
inspections
as
well
as
as
well
as
some
you
know.
K
Just
you
know
like
they've
done
here
with
all
the
other
fleet.
We've
asked
them
to
do.
A
detailed
review,
make
sure
that
you
know
all
the
critical
safety
bolts
all
that
whole
process
that
we
implemented
with
tra
for
the
fleet.
Here,
that's
done
as
well
oversight
so
off-site
as
well
too,
so,
primarily
about
the
undercarriage
and
the
bogeys
one
of
the
trains.
G
K
You
know
at
this
time
we
don't
have.
We
don't
have
an
estimate.
I
know
that
one
of
the
trains
one
half
of
one
of
the
trains
has
been
transported
to
kingston.
Now
the
other
half
of
the
train
will
be
transported,
I
think,
beginning
of
june,
so
they
will
be
out
for
for
several
more
weeks,
if
not
months
and
we're
gonna
transport.
K
You
know,
essentially
it's
one
train
or
you
know
two
halves
at
a
time,
so
one
train
will
remain
here
while
they're
working
on
the
one
and
then
you
know
later
on
in
the
in
the
summer.
I
believe
we'll
be
looking
at
sending
the
other
ones.
So
it's
a
bit
too
early
to
tell,
but
I
can't
say
it
won't
be
days
and
it
most
likely
is
you
know
months
not
not
days
a
week.
G
A
G
K
Yeah
and
I'm
makara,
I'm
okay
with
answering
that
question
the
the
track
works.
So,
as
I
said,
as
badam
emma
card
mentioned,
there's
some
track
work,
they're
doing
just
east
of
herdman
station,
so
there
is
actually
some
some
track
replacement
work.
That's
going
on
so
they'll
be
replacing
some
of
the
track
the
rails
around
that
curve
and
then,
as
well
they'll
be
doing
some
some.
You
know
adding
ballast,
which
is
the
rock
that
holds
the
the
the
the
rail
and
the
ties
together.
K
G
L
G
Okay,
I
heard
you,
mr
cornell,
make
one
last
comment:
there's
doing
something
quickly
and
there's
doing
something
right.
If
you
want
to
hear
from
customers,
I
suggest
my
suggestion
is,
and
I
do
this
for
a
living
consultation
and
engagement
is
perhaps
go
to
more
than
one
source
try.
I
think
I
would
highly
suggest
that
you
put
this
online.
Thank
you,
mr
chair.
A
Thank
you,
commercial.
I
just
wanna
get
one
clarification
as
to
what
came
out
in
that
dialogue.
There
renee.
Perhaps
you
can
confirm
this.
We
have
a
collective
agreement,
that's
good
for
another
five
years,
so
any
suggestion
of
a
strike
would
be
considered
an
illegal
strike
at
this
time.
So
if
employees
are
suggesting
to
the
commissioner
that
they
want
to
go
on
strike,
it
might
be
a
good
idea
to
for
them
to
notify
their
union
or
talk
to
their
union
about
that
idea,
but
that
or
their
supervisor.
H
Thanks
jer
just
to
request,
because
it's
gonna
be
a
month
before
the
commission
meets
again,
and
we
have
a
couple
transit
commissioners
not
present
today
and
more
than
half
of
city
council,
of
course,
is
not
on
the
line
today,
but
madame
emika,
can
we
get
a
commitment
from
you
to
get
a
memo
out
to
us
reporting
progress
on
this
matter?
I
I
think
it
would
be
beneficial,
given
that
we
this
first
came
to
light
through
the
media
and
there
wasn't
really
outreach
with
transit
commissioners
from
from
your
office
on
this
matter
recently.
H
H
I
think
that's
important
and
my
second
question
is
just:
can
you
clarify
the
number
of
new
operators
that
will
be
hired
this
year?
I
I
believe
I
hear
80
is
strictly
for
the
purpose
of
adding
drivers
to
offset
the
requirements
for
the
break,
but
we
also
need
to
hire
new
drivers
because
others
retire,
there's
natural
attrition.
L
L
Either
people
don't
understand
what
we
teach
them,
because
it
has
to
be
done
safely.
As
you
know,
and
sometimes
the
people
see.
Oh,
this
is
the
reality
of
a
driver
and
they're
like
nope,
it's
not
for
me,
so
we
have
to
take
into
account
all
of
that
in
our
planning
so
that
we
can
have
the
necessary
people.
Does
that
answer
your
question.
H
Yeah
I
appreciate
that
information.
I
mean
it's,
it's
a
year-long,
a
year-long
process.
The
the
solution
is
not
over
a
month
or
two.
Thank
you
for
the
commitment
to
the
memo,
in
addition
to
providing
all
commissioners
and
members
of
council
with
information
about.
You
know
why
this
requirement
is
in
place
now.
I
I
think
I
have
a
little
sympathy
with
the
concerns
raised
recently
that
we've
we've
seen
this
train
coming.
H
Pardon
the
pun,
but
we've
seen
this
issue
coming
for
years
and
it
seems
to
be
coming
to
a
head
now
and
I
think
that
needs
to
be
explained
to
the
commission
and
council
is
why
are
we
in
the
11th
hour
reacting
to
this
situation
and
potentially
putting
our
drivers
in
this
situation
again?
I
I
completely
understand
and
sympathize
with
the
concerns
that
they've
raised,
but
that's
something
I
need
you
to
unpack
for
us
is
to
explain
how
we
got
to
this
point
now
when
we've
known
about
it
for
so
long.
B
L
O
So
when
in
the
fall,
we
learn
that
this
legislation
will
would
take
effect.
In
february,
we
had
to
quickly
find
a
solution,
and
what
I
said
a
few
hours
ago
was
that
as
soon
as
the
government
made
this
announcement
that
this
legislation
will
be
compulsory,
the
we
had
a
lot
of
discussion
with
my
planet,
my
planning
team
and
the
union
reps
to
see
how
we
could
lighten
up
that
transition.
O
O
O
O
A
Hey
thank
you
counselor,
mr
samuel
carr.
I
I
think
it
would
help
if
you're
going
to
do
a
memo
on
this.
We
should
also
talk
about
any
funding
for
this.
For
example,
oc
transport
is
an
organization
prior
to
this
federal
change.
It
used
to
pay
the
drivers
in
lieu
of
breaks.
There
was.
There
was
a
cash
exchange
in
in
favor
of
not
being
able
to
provide
the
breaks.
So
now
we
don't
have
to
pay
that
cash
anymore,
but
that
in
itself
can't
fund
this
change.
O
C
Thank
you,
chair
and
good
morning.
Everyone
miss
amakar.
Thank
you
so
much
for
all
this
information.
It
comes
as
a
bit
of
a
surprise.
I
guess
for
for
a
lot
of
us
throughout
history.
There's
always
been
an
event.
That's
been
a
catalyst
for
change,
and
I
I
I'd
assume
when
it
comes
to
oc
transpo.
The
pandemic
has
certainly
acted
as
a
catalyst.
I'm
wondering
seeing
that
we
have
a
need
for
bus.
Our
bus.
C
Right
now,
and
we
have
a
need
to
hire
more
bus
drivers,
I'm
wondering
if
now
is
the
time
to
really
take
a
look
at
even
more
change.
When
I,
when
what
I'm
referring
to
here
is,
we
still
have
buses
rattling
around
the
suburban
areas
with
sometimes
empty,
sometimes
with
just
a
handful
of
people,
and
we
know
that
that's
very,
very
costly
and
I'm
wondering
if
those
have
has
oc
transpo
looked
at
these
particular
roots
on
the
outside
to
see
just
how
necessary
they
are.
C
O
O
I
just
went
to
a
conference
in
germany
and
the
subject.
There
is
electric
buses
and
service
on
demand.
Those
are
the
two
hot
issues,
so
I'm
happy
to
hear
that
we're
we're
in
tune
now
pat
will
be
able
to
explain
to
you
how
the
reviews
are
done.
I
know
it's
easy
to
say:
there's
only
three,
four
people
on
the
bus,
so
they
maybe
it
could
be
cut,
but
they
may
not
have
any
other
means
of
moving
around
these
people.
So,
pat
I'll,
let
you
do
a
complete
thank.
D
You
renee
just
over
a
year
ago,
right
now
in
in
march
2021,
we
brought
to
you
a
list
of
services
that
we
would
temporarily
suspend
or
reduce,
and
those
came
into
effect
in
june
2021.
Those
were
for
the
most
part
services,
so
the
services
that
were
removed,
the
routes
that
don't
run
right
now
were
routes
that
ran
to
serve
the
same
areas
where
another
route
was
already
in
place,
which
required
some
people
to
change
their
travel
time.
D
The
other
change
that
was
made
at
that
time
was
that
most
of
the
connection
routes
which
go
from
the
suburban
residential
areas
directly
to
the
connection
with
the
o
train,
most
of
those
were
reduced
down
to
every
30
minutes
during
the
rush
hour,
so
that
where
there
had
been
service
running
every
every
15
or
every
12
or
every
seven
pre-pandemic,
those
are
almost
all
reduced.
Now
to
every
30
minutes.
D
There
were
also
a
couple
of
routes
I
think
one
of
which
is
in
councilman's
ward,
which
was
reduced
actually
to
run
every
60
minutes
because
the
ridership
was
at
at
that
level,
so
those
changes
have
been
in
place
for
coming
up
on
a
year.
Now
we
continue
to
follow
the
direction
of
council
on
what
to
look
at
if
we're
considering
further
reductions.
D
We
are
always
ready
to
evaluate
any
suggestions
that
come
from
counselors
if
there's
a
suggestion
to
make
from
a
community
to
make
a
service
more
effective
to
remove
service
that
isn't
being
used,
that
if,
if
there's
a
community
that
finds
that
they
no
longer
wish
to
have
that
transit
service
available
to
them.
That's
something
that
we
could
also
evaluate
and
work
with
the
counselor
on
determining.
What's
the
appropriate
course
forward,
as
always
we'll
be
guided
by
the
policy
direction
of
counsel.
C
Thank
you,
mr
scrimmager.
I
I
can't
see
a
community
saying
they
don't
want
to
root,
but
if
we
could
provide
an
alternate
way
of
getting
to
where
they're
going
that
might
so.
Ms
amakar,
when
you
said
that
that
we
you
went
to
this
conference
and
it
was
a
service
demand,
demanded
the
on-demand
service
was
one
of
the
topics
were:
did
they
discuss
the
implementation
of
pilot
projects
like
how
that
could
possibly
work
in
a
city
the
size
of
ottawa.
O
Indeed,
chair,
as
I
said,
if
it's
not
next
month,
it
will
be
shortly
after
we
are
preparing
something
to
see
how
this
on-demand
service
will
work.
There
are
several
pilot
projects
underway.
I
think
it
was
in
april
that
I
had
the
opportunity
to
go
with
cuta.
It
was
in
quebec
and
I
had
talked
then
to
several
suppliers
of
that
service,
because
it
requires
a
a
good
computer
logistic.
O
I
think
counselor
kavanagh
had
made
this
request
in
march
and
that's
why
I
had
proposed
that
we
had
a
transit
commission
on
that
subject,
issue
only
and
I'm
happy
because
we
took
the
initiative
after
councillor,
kavanaugh
asked
for
it,
and
I
can
confirm
that.
Indeed,
everybody
is
talking
about
this
now
in
over
40
countries.
So
it's
quite
something
so
we're
coming
up
with
something.
C
I
look
forward
to
that
because
I
I
think
you
know,
as
many
of
these
countries
realize,
that
we
have
to
change
the
delivery
mode
of
transit.
We
need
to
get
more
people
on
transit,
make
it
as
easy
as
possible
for
them,
and
I
do
look
forward
to
that.
So
I'll
just
leave
it
there
for
now.
Thank
you
so
much.
A
J
D
Please
eric
so
here,
as
in
the
format
you
saw
for
conventional
services,
we
have
a
general
indicator.
A
telephone
booking
line
phone
response
times
are
are
quite
short
in
comparison
to
where
they
were
pre-pandemic.
Ridership
is
responding.
Very,
is
returning
very
quickly
much
more
quickly
on
paratranspose
than
on
the
conventional
system,
and
on-time
performance
remains
very
high
next
slide,
please!
D
So,
as
you
can
see
here
on
time,
performance,
as
I
said,
remains
very
high,
just
as
it
was
through
2021
on
the
orange
line
there.
It
is
in
the
black
line
continuing
to
be
always
in
the
high
90
percent.
This
is
higher
than
we
saw
a
pre-pen
pandemic
and
may
have
to
do
with
things
like
reduced
ridership
or
a
little
bit
less
pressure
on
the
system
and
over
the
the
months
of
the
pandemic,
reduced
to
auto
traffic
congestion.
But
it's
it
has
been
high
all
year
and
continues
to
be
that
way.
D
This
slide
shows
telephone
response
time.
If
somebody
calls
to
book-
and
you
can
see
that
we
had
all
of
these
numbers
just
in
context,
all
of
these
numbers
are
what
what
three
four
years
ago
before
council
took
intervention
and
increased
budget
substantially
for
customer
service
staff.
All
of
these
numbers,
high
or
low,
are
dramatically
better
than
what
people
would
have
considered
the
best
possible
at
that
time.
But
you
can
see
that
when
ridership
was
extremely
low
in
21
booking
response,
time
was
much
shorter,
booking
response
time
or
telephone
response.
D
This
shows
how
many
of
the
pair
transfer
bookings
are
made
by
telephone
versus
how
many
are
made
online.
You
may
remember
that,
for
the
last
couple
of
years,
while
the
full
myparatranspo
service
was
being
developed,
we
had
online
web
forms
where
people
could
make
their
make
their
bookings.
That's
what
the
orange
bar
represents
in
january
february
and
the
first
half
of
april,
the
myparatranspo,
the
full
service,
where
people
can
book
on
their
smartphone
or
on
the
computer
and
can
see
what
their
choices
are.
D
That's
been
in
place
now
for
a
month
since
the
middle
of
april,
and
we
hope
that
that
the
orange
part
of
this
bar
will
grow
in
future
as
more
customers
decide
to
make
their
trips
online
make
their
reservations
online
when
they
do
so.
That
will,
of
course,
relieve
pressure
on
the
phone
lines
and
allow
some
of
those
numbers
that
you
saw
on
the
preceding
page
to
get
shorter,
still
we'll
go
to
the
next
slide.
Please.
D
This
is
about
feedback,
specifically
negative
feedback
that
we
hear
from
customers,
and
this
is
measured
on
complaints
per
thousand
trips
on
peritransco,
and
you
can
see
in
the
black
bar
that
the
numbers
for
this
year
are.
You
know
in
that
three
to
four
complaints
per
thousand
trips
and
they
are
higher
this
year
than
they
were
through
the
most
of
the
months
of
last
year.
D
D
That
doesn't
mean
that
there's
you
know
six
times
as
many
people
complaining
per
per
trip.
It's
a
little
bit
higher
this
year,
but
we'll
have
to
see
how
this
goes
through
the
rest
of
the
year
and
see
whether
there's
any
patterns
here
as
we
get
into,
we
hope
more
consistent
operations
away
from
the
disruptions
we
had
in
the
winter.
D
The
next
slide
shows
what
people
are
calling
us
about,
and
you'll
see
there
that
there's
some
change
over
time
depending
on
what
what
is
on
customers
minds.
What
is
their
current
main
concern?
We've
grouped
it
into
five
categories,
and
you
can
see
that
service
delivery
and
the
darker
blue
down
at
the
bottom
is
usually
what
people
are
talking
to
us
about
the
most,
especially
during
the
winter.
D
You
can
also
see
that
booking
is
the
sort
of
the
second
most
generally,
the
second
most
most
common
thing.
That
customers
would
call
us
about
or
speak
to
us
about,
and
that's
particularly
been
this
year,
we're
continuing
to
delve
into
all
the
individual
comments
that
people
have
given
and
you
know,
knocking
off
everything
we
can
improve
one
by
one,
smaller
numbers
you
can
see
in
gray
or
the
proportion
of
people
who've
spoken
to
us
about
fares.
D
I
noticed
that
in
december,
that's
very,
very
low,
because,
of
course,
no
affairs
were
charged
on
the
system
in
december
and
then
the
other
two
that
are
smaller
are
the
complaints
about
their
own
personal
safety
or
or
security
matters.
And
then
the
top
lighter
blue
is
about
the
number
of
people
who
are
calling
us
to
talk
about
service
policy
like
when
we
run
service
how
we
run
service.
What
what
directions
we're
following
from
council?
D
D
Downtown
march,
as
you
saw
for
conventional
march,
maybe
a
little
bit
higher
because
of
the
the
no
charge
fair
incentive
and
february
would
have
been,
of
course,
lower
because
of
the
protests.
So
there's
no
way
yet
that
we
can
see
what
the
pattern
is
here,
other
than
a
general
increase,
but
we'll
have
to
see
more
months
of
what
again,
we
hope
will
be
undisturbed
operation.
D
Maybe
we
can
go
to
the
next
slide,
so
this
is
a
similar.
This
is
about
fair
revenue,
as
you
saw
earlier,
the
conventional
service
again
you'll,
see
march
being
markedly
low
earth
in
february
or
april,
and
that's
because
no
fares
were
charged
on
paratransport
trips
to
or
from
the
downtown
area
following
the
decision
of
council
april
would
be.
D
You
know,
sort
of
back
where,
where
that
relationship
is
between
ridership
and
fair
revenue
on
a
more
a
more
regular
basis
and
we'll
see
how
that
that
continues
through
the
rest
of
the
year-
and
that
is
the
end
of
this
presentation,
I'll
go
to
the
next
slide.
Eric
and
we'll
be
happy
to
answer
any
any
questions
about
this.
A
E
Thanks
very
much
good
morning,
everyone
I'd
like
to
take
a
few
minutes
to
speak
on
the
issue
of
capacity,
specifically
as
it
relates
to
paratranspo
and
just
for
a
heads
up,
I'm
speaking
today
as
a
member
of
ottawa,
transit
writers,
and
my
comments
today
include
the
experiences
of
one
of
my
fellow
otr
board
members
and
peer
parody
advocate
sally
thomas
excuse
me.
As
pandemic
restrictions,
lift
and
more
people
feel
safe
to
leave
their
homes.
E
It's
my
understanding
that
the
current
bus
plate
has
already
reached
the
stated
end
of
its
life,
and
yet
passengers
and
drivers
alike
are
being
forced
to
make
due
for
another
three
years.
At
least
these
buses
are
increasingly
breaking
down
due
down
to
unserviceable
levels.
Not
a
day
goes
by
that
there
aren't
many
in
the
garage
waiting
for
parts
and
many
drivers
waiting
for
buses
to
come
off
the
road,
so
they
can
start
other
runs
the
other
day.
This
is
sally
when
it
was
30
degrees
out.
E
E
Furthermore,
among
the
hires
from
the
last
hiring
phase,
paratranspo
is
now
down
to
under
10
of
those
hires
having
remained
drivers
hired
during
the
pandemic.
Mistakenly
thought.
The
extremely
low
levels
of
ridership
in
2020
were
the
norm
as
they've
discovered
it
isn't.
It
appears
that
they've
quit
reports
of
plan
to
hire
80
new
drivers,
plus
those
other
hires
across
oc
impair
operations
will
not
address
the
shortcomings
unless
there
are
buses
for
those
people
to
drive.
E
I
just
kind
of
I
want
to
address
some
parallels
here.
We've
had
experience
on
the
conventional
oc
transport
network
with
low
capacity.
If
we
think
back
to
the
delay
in
the
start
of
the
lrt
service,
there
were
many
parallels.
Transit
vehicles
were
kept
in
service
past
their
lifecycle
engines,
causing
delays,
breakdowns
and
missing
buses.
We
also
saw
many
operators
leave
in
advance
of
the
promised
layoffs
that
were
never
in
the
end
needed
and
as
as
a
result,
there
were
many
many
cancellations
that
made
transit
service
more
unreliable
and
less
valuable
for
riders.
E
E
The
difference
this
time
around
when
we're
talking
about
paratransit
riders
is
that
for
many
there
are
no
other
options.
They
rely
on
pera
as
an
essential
service
and
cannot
simply
switch
to
a
personal
car
or
to
call
in
conventional
taxi
or
roll
to
where
they
need
to
go,
especially
when
the
temperatures
are
extremely
hot,
as
we've
seen
recently
or
extremely
cold.
We
cannot
let
the
past
challenges
of
oc
transpo
be
repeated.
This
is
an
essential
service
for
pera
riders.
E
They
need
to
go
to
appointments
to
pick
up
their
prescriptions,
do
their
shopping
and
stay
socially
connected.
These
are
basic,
simple
parts
of
everyday
life
and
they
rely
on
cara
to
get
around.
We
need
to
make
sure
that
that
service
is
there,
and
it
is
your
job
to
make
sure
that
they
can
do
those
things
on
their
schedules.
E
G
Perfect
yeah,
I
don't
want
to
take
counselor
me
and
spot
if,
if
it's
hers,
but
I
will,
I
will
try
to
be
quick-
hey
laura
thanks
for
being
here.
It's
really
good
to
see
you
and
thank
you
for
sharing
sharing
the
perspectives
of
of
transfer
writers,
specifically
sally,
I
know
sally
well.
So
I
hear
you,
I
hear
you
about
the
concerns
with
respect
to
the
the
buses.
G
You
know
pair
transfer,
buses
and
I'm
concerned
about
what
you've
raised,
which
is
buses
that
perhaps
are
not
in
the
best
condition
I
mean
having
to
travel
on
a
bus
when
it's
over
30
degrees.
The
air
conditioning
isn't
working
is,
in
my
opinion,
it
came
to
torture,
that's
awful!
So
I'm
gonna.
I
don't
actually
have
a
question
laura
sorry,
but
I
am
gonna,
ask
them
emma
carr
and
her
staff.
Is
it
possible
for
oc
transpose
staff
to
provide
this
commission
with
an
email?
G
It
doesn't
have
to
be
a
formal
memo
just
a
bit
of
a
reporting
in
terms
of
the
the
state
of
our
paratranspo
fleet
in
terms
of
end
of
life
dates
number.
This
is
just
off
the
top
of
my
head
number
of
pair
transpo
vehicles,
specifically
the
buses.
Obviously,
that
you
know
are
in
disrepair
requiring
repair
out
of
service
for
repair
and
the
number
of
trips
that
have
not
been
able
to
be
completed
due
to
a
lack
of
vehicle
availability.
Is
that
something
that
can
be
provided
to
this
commission?
G
I
mean
that's
excellent
to
hear
that
the
requests
are
filled,
but
I
think
you
can
understand
the
concern
that,
if
the
requests
are
being
fulfilled
by
by
vehicles
that
perhaps
are
not
in
the
best
nick,
not
in
the
best
condition,
you
know
don't
have
air
conditioning,
for
example,
or
any
other.
You
know
mechanical
operational
issues.
You
know
it's
a
cost
of
concern
for
our
para
transpo
customers
who,
as
ms
schatz
you
know,
eloquently
said
that
this
is
a
this-
is
an
essential
service
for
them.
This
is
how
they
get
around
town.
G
M
We
can
definitely
definitely
provide
a
an
email
on
that
give
you
a
status
update
on
the
on
the
pera,
but
just
to
kind
of
give
you
some
of
the
highlights.
We
bought
those
buses
in
2015,
so
we
did
their
schedule
for
a
life
cycling
out
in
the
2024.
2025
range
right
now
we're
we're
really
watching
the
market
for
the
e-bus
technology
and
seeing
if
those
buses
could
be
replaced
with
the
electric
type
of
vehicle.
M
So
that's
you
know,
that's
that's
being
taken
into
consideration
too,
on
the
buses
right
now,
in
the
current
para
fleet,
we
have
80
buses
in
the
fleet,
so
we
do
and
we're
running
them
with
roughly
of
20
maintenance,
spare
ratio.
So
most
days
most
days-
and
I
can
get
you
the
data
for
our
reliability
on
the
pair
and
I'll
definitely
share
that
with
you.
We
have
a
great
reliability,
analyst
team
that
runs
all
the
data.
For
me.
M
On
an
average
day,
we
have
15
buses
under
that
fleet,
always
in
the
maintenance
for
regular
preventative
maintenance,
always
doing
the
checks.
We
have
dedicated
people
working
on
those
fleets
for
the
air
conditioning
roles
and
especially
type
of
rolls,
and
on
most
cases
the
buses
are
at
full
full
availability
and
any
other
buses
that
are
not
like.
When
we
are
in
a
a
tight
frame
for
capacity.
M
We
always
have
extra
capacity
with
the
taxi
services,
so
we
do
but,
however,
many
of
our
passengers
can't
take
taxis
and
and
they're
single
buses
only
so
we
we
prioritize
the
buses
as
well.
So
as
far
as
the
trips
go,
we
are
seeing
roughly
11
000
trips,
so
para
is
is
increasing,
especially
with
the
warm
weather.
We
are
seeing
approximately
eleven
thousand
trips
a
week.
So
we
are,
we
are
seeing
compared
to
pre-covered.
It
was
around
16
000
trips
a
week,
so
we
are
seeing
the
capacity
issues
where
we
were
doing.
M
G
Send
it
by
email
to
the
commission,
rather
than
waiting
until
the
next
meeting,
just
recognizing
that
the
next
meeting
is
a
month
away,
and
it
is
the
last
meeting
before
the
summer
break.
I
think
that
it's
important
that
we
have
this
data,
and
I
appreciate
that
very
very
much
and
laura.
I
really
appreciate
you
showing
up
today
and
advocating
for
our
paratranspo
customers
and
representing
their
views.
So
thank
you
very
much.
Thank
you,
mr
chair.
B
H
Always
produce
a
very
large
number,
but
we
really
at
least
I
don't
understand
or
truly
understand
or
appreciate
the
finer
data,
particularly
in
my
word,
mr
scrimgeour
and
I
have
talked
about
bus
routes
over
the
years.
We
continue
to
see
reliability,
issues
with
a
number
of
runs,
and
yet
the
number
presented
to
the
transit
commission
is
very
positive,
97
98.
H
So
it
goes
back
to
you
know.
Initial
discussions
we've
had
over
many
years,
and
that
is
how
deep
does
the
transit
commission
want
to
get
in
when
we
talk
about
bus
routes?
Is
it
more
left
up
to
local
councillors
to
speak
to
mr
scrimgeour
or
staff
about
local
bus
issues,
or
does
the
transit
commission
have
a
greater
role
in
trying
to
understand
what
the
causes
of
reliability
issues
are
with
bus
routes
and
if
there
are
links
between
multiple
bus
routes?
That's
where
I
think
we
take
action.
We
have
that
dialogue
with
staff.
H
So
my
question
is
to
mr
scrimger
for
bus
performance
data.
That's
presented.
How
can
I
get
a
better
understanding
about
bus
routes?
I
don't
want
to
talk
about
my
award
because
my
role
is
really
city-wide
performance.
One
route
I'll
just
mention
route
85,
it's
a
multi-multi-ward
route
that
serves
multiple
wards
pre-covered.
It
was
performing
at
55,
reliability,
chronically
late
chronically
issues
very
difficult
to
address,
but
I
want
to
have
a
better
understanding
of
bus
routes
across
the
city.
D
Certainly,
mr
chair,
that
those
data
are
all
available.
We
for
any
any
trip
you
we
report
here
on
two
major
aspects
of
service.
We
report
on
the
availability
of
service
and
we
have
for
every
trip
that
was
not
available.
We
do
have
recorded
the
the
reason
why
we
don't
always
have
the
reason
for
the
reason,
but
we
have
where
that
comes
from.
D
The
second
is
that
we
report
to
you
on
service
reliability,
whether
for
the
frequent
routes,
it's
about
the
the
waiting
time
or
for
the
less
frequent
routes
about
the
on-time
performance.
We
have
that
data
trip
by
trip
day
by
day.
We've
got
all
the
information
we
don't
always
have
recorded
the
cause
of
the
the
lack
of
punctuality
or
the
lack
of
on
time
performance.
D
But
you
know
if
there's
ongoing
trends,
that's
where
we
first
of
all
ask
our
operators,
what
they're,
seeing
our
supervisors,
what
patterns
they're,
seeing
and,
if
necessary,
that's
when
we
go
on
and
talk
to
traffic
services
about
what
what
they're
observing
about
general
moves.
But
you
know
I
understand
the
you
know
the
the
two
sides
of
what
the
counselors
considering
here
is
that
what,
at
what
level
do
we
roll
up
and
report
the
system-wide
trends
to
to
the
commission
as
a
whole?
D
And
at
what
level
do
we
do
the
case-by-case
individual
discussions
with
the
counselors
and
and
is
there
an
in
between?
I
can
say
that
we
we
have
all
these
data
and
we're
ready
to
to
talk
at
any
time.
I
don't
right
now
have
suggestions
of
what
what
the
commission
might
want
further
to
what
they
get
now
or
or
whether
performance
reporting
would
be
done
differently
in
a
future
term
of
council.
H
I
appreciate
that
chair.
I
will
reach
out
to
mr
scrimsher
for
a
one-on-one
chat,
I'm
I
think
more
or
less.
We
have
service
stability
with
the
lrt
and
and
even
paratranspo,
but
I'm
concerned
that
there
continues
to
be
bus,
reliability
issues
and
to
try
and
get
to
that
I'll
sit
down
with
mr
scrimger
and
talk
that
out
further.