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From YouTube: Transit Commission – February 17, 2016
Description
Transit Commission meeting – February 17, 2016 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
C
Good
more
everyone
before
artists
I'm
so
very
pleased
to
start
each
transit
Commission
meeting
by
recognizing
OC
transfer
employees
who
are
deeply
committed
to
the
safety
and
security
of
transit
customers
and
our
city
as
a
whole.
So
to
Jordan,
please
LGBT
Shakira
under
the
conditions
of
transport
Kumar
around
our
holes
on
PA,
a
busy
transfer
key
so
profound,
on
Gaggia
Veles
qtls
to
DT
decision
to
transfer
our
color
Dena
clavier
down.
So
no
sound.
Look
there
think
they're,
quick
thinking
and
selfless
actions,
often
save
lives,
prevent
serious
or
prevent
serious
incidents
from
occurring.
C
They're
inspiring
stories
remind
us
that
is
truly
means
to
go
above
and
beyond
the
call
of
duty
to
help
others
in
need.
This
acknowledgement
is
part
of
the
trans
secure
program,
which
is
a
well
established
community
watch
program
on
wheels,
cetera,
,,
sauce,
$60
caldo
program
can
secure,
and
so
this
may
build
the
sort
of
I
asked
in
hotel
being
implemented.
Today
we
will
recognize
both
November
and
December
recipients
on
November
11th
bus
operator,
Tracy
had
just
finished
her
trip
on
route
5
at
Granville
and
Montreal
Road.
C
When
an
elderly
gentleman
on
the
bus
advised
her.
He
would
like
to
stop
at
a
specific
location,
but
he
didn't
realize
that
the
best
had
already
passed
the
location
quite
some
time
before
the
gentleman
seemed
confused,
so
Tracy
Tracy
safely
pulled
the
bus
over
and
asked
him
if
everything
was
okay,
he
was
a
bit
disoriented
and
Tracy
quickly
realized
that
he
may
be
lost.
She
kept
the
gentleman
column
and
contacted
transit
operations
control
center
to
ask
for
assistance.
Ose
transfer
law
officers
arrived
soon
after
and
safely
returned.
C
The
gentleman
to
his
residence
on
November
26
bus
operator
Christopher
was
traveling
westbound
on
route
2
when
he
heard
a
call
for
help
from
a
customer
on
board.
His
bus
Christopher's
safely
pulled
the
bus
over
and
found
that
an
elderly
gentleman
experiencing
arm
pain.
The
gentleman
was
conscious,
but
clearly
in
pain,
recognizing
that
he
may
be
having
a
heart
attack.
Christopher
called
the
transit
operations,
Control
Center
and
emergency
medical
services
was
dispatched
to
his
location.
Christopher
kept
the
gentleman
calm
and
provided
medical
assistance
by
massaging
his
arm
until
help
arrived.
C
The
gentleman
was
then
safely
transported
to
the
Civic
Hospital
by
ambulance
on
December
5
para
Transpo
operator,
David,
witness
a
woman
who
appeared
to
have
been
robbed
by
two
people
in
the
East
End
of
the
city,
recognizing
the
dangerous
situation.
David
immediately
called
the
transit
operations,
Control
Center
to
describe
the
situation
and
request
assistance.
The
woman
was
not
harmed,
but
certainly
unsettled.
Data
provided
her
with
shelter
on
his
bus.
Until
Ottawa
Police
Services
arrived,
he
was
able
to
walk.
C
He
was
able
to
provide
police
with
a
description
of
the
individuals
who
allegedly
robbed
the
woman,
which
eventually
helped
lead
to
their
arrest
I'm,
so
very
grateful
that
Christopher
and
David
are
here
with
us
today.
Unfortunately,
Tracy
couldn't
be
here,
but
we'll
ensure
that
she
receives
her
certificate
and
I'd
like
to
invite
Christopher
and
David
to
join
me
here
up
at
the
podium.
C
Good
morning,
ladies
and
gentlemen,
and
welcome
to
Transit
Commission
meeting
number
11
for
the
Sturmer
council,
the
first
of
this
year,
it's
appreciate
that
everyone
was
able
to
make
it
here
on
time.
So,
thank
you
very
much.
Are
there
any
declarations
of
interest,
seeing
none
at
confirmation
of
the
minutes
from
December
3
Kerry?
Thank
you
very
much.
Item
number
1
is
the
status
update,
Transit
Commission
motions
increase
for
the
period
ending
February
5
this
received
and
receives?
Thank
you
very
much.
We
do
have
a
presentation
on
the
Confederation
and
on
para
Transpo.
D
D
D
This
is
the
most
complex
detour
of
all
of
the
phases
we've
worked
with
our
partners
in
the
rail
office
and
with
the
consortium
to
save
this
one
for
the
end,
which
minimize
the
window
of
the
complexity
risk
that
there
is
risk
in
that
and
I
just
wanted
to
also
enforce
that.
We've
done
a
lot
of
deep
thinking
with
all
our
transportation
partners,
the
rail
office,
the
consortium,
corporate
emergency
planning,
folks
and
so
forth
that
we
have
to
keep
our
eye
on
this
one
here.
D
E
John,
as
John
says,
this
is
the
the
last
set
of
closures
in
the
to
make
way
for
Confederation
line
construction.
We've
been
gradually
closing
the
transit
way
now
for
coming
up
on
three
years
with
the
Laurier
Nicholas
realignment
in
the
middle
of
2013.
The
closure
booth
street
at
lebreton
station
at
the
end
of
2014,
the
major
closure
of
the
transit
way
between
herdmen
and
Blair
last
summer.
E
So,
first
of
all,
coming
up
in
March.
The
ramp
that
connects
the
trans
away
at
the
lower
level
to
the
streets
at
the
upper
level
of
Tony's
Pasteur
station
will
be
closed
between
March
and
June
to
facilitate
construction
of
the
end
state
bus
facilities
and
the
ramp
that
we'll
be
using
for
buses
during
the
service
adjustment
of
the
the
next
closure.
E
Chinese
pasture
station
remains
open
through
this
period
and
what
this
means
for
customers
is
that
routes
86
and
176,
which
come
from
Holland
we'll
run
along
Scott
Street
rather
than
along
the
transit
way
to
rejoin
the
other
buses
at
Merton
Street,
and
with
that
change
for
those
customers,
no
additional
travel
time
is
expected
under
normal
traffic
conditions.
This
drawing
shows
the
ramp
that
is
closing
for
that
four-month
period.
E
Then,
at
the
end
of
April,
the
busiest
section
of
the
transit
way
closes
between
Laurier
and
Lee's.
This
map
shows
in
dashed
red
the
section
that's
closing
in
dashed
orange
towards
the
bottom.
The
section
that
closed
in
December
and
with
this
closure
campus
station
closes
for
two
years,
so
the
transit
way
closes
kappa
station
is
closed.
E
With
this
change
and
the
closure
of
Kappa
station,
all
of
the
West
End
Express
trips,
which
now
start
a
campus,
will
start
at
Mackenzie
King
Bridge
instead,
and
we
want
to
remind
customers
that
the
Trillium
Line
is
a
very
good
way
to
travel
from
the
south
part
of
the
city
towards
downtown
and
in
particular,
for
points
of
travel
for
people
travelling
to
points
west
of
banks
create
the
Trillium.
Line
will
normally
be
faster,
so
this
drawing
shows
the
path
that
the
buses
will
follow
via
Nicholas
Street.
E
E
After
the
traffic
from
the
west
of
traffic
from
the
east
have
merged
the
right
lane
becomes
a
bus
only
lane
and
the
left
lane
will
be
four
cars.
This
will
allow
the
buses
to
get
right
up
to
Laurier
and
make
the
right-hand
turn
just
exactly
as
they
do
today
to
get
to
Laurier
station
to
reduce
Auto
traffic
congestion.
The
left
turn
lanes
at
the
intersection
of
Nicholas
and
Laurier
for
northbound
traffic.
E
These
toons
will
allow
for
good
connections
from
the
south
and
from
the
east
parts
of
the
city
and
continue
to
provide
good
connections
from
the
West,
as
they
do
now
to
all
destinations
in
the
university
and
in
Sandy
Hill.
These
two
maps
show
how
they
addition
of
those
routes
on
Laura
and
Nikolas
reduces
walking
distance.
E
The
map
on
the
Left
shows
in
in
that
yellow
of
goldish
color
the
areas
that
are
within
a
five-minute
walk
of
laurier
station
and
in
purple
the
areas
that
are
in
a
10-minute
walk
from
Laurier
station
when
those
routes
are
added
to
Laurie
and
King
Edward.
The
map
on
the
right
shows
in
gold,
the
areas
that
are
within
a
five-minute
walk
of
all
of
the
transit
service
and
in
purple
the
areas
that
are
within
a
10-minute
walk
of
all
transit
service.
E
So
with
this
sectional
closure
of
all
of
the
customers
that
we
carry
every
day,
travel
times
remain
the
same
for
the
great
majority
of
customers
and
about
six
percent
of
customers
who
travel,
who
choose
to
use
routes,
95-98
and
travel
along
King,
Edward
and
Laurier
will
have
a
longer
travel
time
of
1
to
4
minutes.
This
table
shows
all
of
the
routes
they'll
be
affected
by
these
changes.
In
the
first
line
you
can
see
all
the
east
and
southeast
peak
period
routes
they'll
be
running
by
a
Nicholas
Street.
E
The
second
line
shows
the
all-day
services
that
are
running
also
along
Nicholas
Street,
with
the
same
risk
of
delay
when
the
highway
is
not
moving
well,
ruse,
95
and
98
running
along
King
Edward.
In
addition
to
85,
which
is
already
there
we'll
have
a
travel
time,
that's
1
to
4
minutes
long,
depending
on
the
direction
of
travel
and
the
time
of
day
and
the
peak
period
routes
going
to
the
west
and
southwest
which
will
be
will
be
starting
at
Mackenzie,
King
Bridge.
We
don't
expect
any
change
in
travel.
E
Time
have
for
those
for
those
routes
with
this
change,
but
there
is
the
possibility
that
their
start
time
for
Mackenzie
King
bridge
could
be
affected
if
the
highway
is
not
moving
well
and
then
at
in
late
June.
The
final
section
of
transfer
closes
between
Tiny's
pasture
and
Merton
when,
by
that
point,
the
new
ramp
will
have
open
to
connect
the
transit
way
to
the
upper
level.
E
The
lower
level
of
Tiny's
pasture
station
will
be
closed
and
construction
progresses
further
at
the
upper
level
of
Chinese
passenger
buses
will
then
be
operating
along
Scott
Street
between
Tiny's
pasture
and
Merton
Street.
Those
bus
lanes
are
already
in
place
and
we
expect
that,
under
normal
traffic
conditions,
to
be
one
minute
of
additional
travel
time
for
customers
on
these
routes,
in
addition
to
the
two
to
four
minutes
of
travel
time,
the
other
additional
travel
time,
though
they're
experiencing
right
now
with
the
first
stage
of
that
west
closure.
E
This
map
shows
in
read
the
section
that's
closing
and
in
orange
the
section
that's
already
closed,
and
this
allows
for
construction
to
begin
at
Tiny's
pasture
station.
During
that
time,
the
buses
will
be
operating
out
of
an
early
configuration
of
the
end
state
bus
platforms
and
the
main
part
of
the
future
station,
where
the
bus
platforms
connect
into
the
light
rail
platforms
will
be
under
construction.
E
These
are
the
routes
that
are
affected,
the
west
and
southeast
peak
period
routes
running
along
Scott
Street,
taking
one
minute
longer.
The
all-day
services
running
along
Scott
Street,
taking
about
one
minute
longer
and
other
routes
which
connect
to
tenis
pasture
station,
which
will
have
their
that
connection.
Point
change
about
no
change
in
try
time
and
then
coming
up
in
September,
we'll
have
the
relocation
of
herdmen
station
away
from
its
temporary
platform
that
it
will
by
then
have
been
at
for
a
year
to
the
end
state
bus
platform
at
herdmen
station.
E
E
So,
in
summary,
we
have
the
tennis
pasture
ramp,
closing
in
March.
We
have
the
section
of
trans
away
between
Laurier
and
Lee's
closing
in
April,
and
we
have
the
section
of
trans
away
between
Tiny's
pasture
and
Merton
closing
in
June
and
then
in
September,
the
herdmen
station
bus
platform,
opening
in
its
final
configuration
and
with
these
services.
The
transit
way
between
Tiny's
and
Blair
will
now
be
fully
closed
to
allow
for
the
construction
of
the
Confederation
line
and
those
services.
E
Our
staff,
along
with
colleagues
from
the
city
and
provincial
agencies,
are
continuing
to
meet
regularly
to
talk
about
how
to
respond
to
incidents
and
then
how
and
then
actually
when,
when
delays
and
incidents
occur,
they're
in
communication
with
each
other
and
that's
been
working
very
well
to
keep
buses
moving
very
well
on
the
detours
and
in
the
bus
lanes
that
are
already
in
place,
we'll
be
speaking
to
customers
about
these
changes
coming
up,
I
will
be
providing
the
key
messages.
The
changes
are
coming
in
March,
April
and
June.
E
That
may
affect
your
travel,
we'll
be
asking
them
to
use
the
travel
planner
at
OC,
Transpo,
comm
and
all
the
other
information
that's
available
out
to
plan
their
trips
and
remind
people
that
the
Trillium
Line
is
a
good
choice.
For
many
customers
in
particular.
Those
who
are
travelling
from
the
south
to
places
west
of
bankstream
will
be
creating
awareness
of
the
changes.
E
We'll
have
information
up
at
OSI
transport.
Our
common
Ottawa
dossier
will
be
going
out
through
the
communication
channels,
including
emails
and
other
systems
that
major
employers
and
our
destinations,
especially
including
the
University
of
Ottawa,
where
we've
got
very
good
links
with
them
to
get
information
to
their
staff
and
students
about
the
closure
of
campus
station.
There
will
be
some
radio
ads
and
then
we'll
have
local
and
regional
newspaper
ads
and
I'll
turn
it
back
to
John.
Now.
D
Thanks
Pat,
these
last
number
slides
are
just
a
reminder
and
I.
Don't
think
we
need
one
after
yesterday's
snowstorm
that
everything
you
see
here
is
modeled
out
using
average
normal
conditions
we
will
have
instance
will
have
accidents
will
have
snowstorms
and
so
forth.
Our
response
plans
deal
with
that
with
our
partners
over
in
Public
Works,
the
rail
office,
the
consortium
and
so
forth,
and
I
do
want
to
do
make
mother
calm
before
you
open
up
for
questions.
Is
that
just
about
the
University
of
Ottawa
I
know,
there's
been
a
lot
of
comments
in
media
about.
D
Why
didn't
I,
see
trans
folks
then
delay
the
closure
to
get
through
the
exam
period.
I
know
Commissioner
crew
and
others
arrays
that
we
were
chatting
with
them,
and
thank
you
for
that.
Osi
transfer
did
want
to
push
that
off.
We
asked
the
rail
office
to
pursue
that
option.
They
didn't
convert
here
by
the
way.
If
you
ask
them
the
questions,
they
did
move
that
forward
to
the
consortium
RTG
and
there
would
be
cost
delays
and
also
its
associated
with
the
critical
path
in
terms
of
some
infrastructure
that
they
have
to
access
there.
D
D
The
construction
schedule
that
the
rail
office
did
try
to
to
work
out
so
I
just
wanted
to
message
that,
and
we
are
meeting
with
University
later
this
week
with
their
senior
staff
and
our
communication
staff
and
our
planning
staff
to
to
message
out
that
there
is
full
service.
It's
just
that
stop
is
closed
and
work
in
partnership
with
the
University
Thank
You.
Mr.
chairman,
thank.
F
Thanks,
sir
mr.
Schurr,
just
to
three
quick
questions
for
you,
but
all
I'll,
preface
those
with
a
quick
note:
I've
eaten
some
crow
in
the
the
press
with
respect
to
the
detour
on
to
Scott
Street
that
has
worked
far
better
than
many
of
us
in
the
community
had
anticipated
I
know,
that's
the
result
of
a
lot
of
hard
work
on
the
part
of
OC
Transpo
and
your
partners.
Thank
you.
It
is
working
well
and
that
has
calmed
a
number
of
concerns
about
the
second
phase
of
the
detour
I.
F
Thank
you
and
your
your
teams,
a
couple
of
quick
questions
for
you,
the
Bayview
Scott
bus,
stop
where
the
95
is
currently
stopping
has
proven
to
be
really
really
popular.
The
95s
that
get
there
are
often
really
full
at
peak.
Is
there
the
potential,
since
the
detours
working
so
well
to
add
another
route
to
the
routes
that
stop
I.
E
F
E
E
Someone
traveling
for
him
glad
to
know
attendees
pasture
would
be
dropped
off
on
the
lower
level
yeah.
The
bus
will
then
be
out
of
service,
but
rather
than
going
upstairs
at
Tiny's
to
loop,
around
it'll
go
down
to
West
burrow
to
loop
around
and
then
it'll
pick
up
its
first
customers
on
the
lower
level
he's
found
at
Tony's
pasture
perfect
and.
F
E
F
F
D
C
D
Thank
You
mr.
chair
members
of
Commission
I
just
want
to
put
some
context
into
this
report,
particular
for
the
the
members
that
are
new
to
the
Commission
when,
when
I
started
this
role
almost
four
years
ago,
a
para
Transpo
was
one
area
that
indicated
the
Commission
in
City
Council
that
needed
attention
and
needed
a
concentrated
plan,
and
there
was
five
key
elements
to
that
plan,
and
this
report
is
one
of
those
key
elements.
D
There
was
the
number
one
was
the
service
used
to
be
market
tested
every
five
years,
the
van
of
a
bus
service,
and
that
caused
a
lot
of
stress
in
the
community,
a
lot
of
stress
with
staff
and
so
forth.
So
that
service
is
the
bus
service
only
has
been
brought
in
house
and
is
running
really
really
well,
and
that
was
a
positive
response
from
from
our
customers
and
our
staff.
The
second
priority
was
the
acquisition
of
new
buses.
There
was
a
lot
of
complaints
about
the
old
buses.
The
third
was
the
electronic
fare
payment.
D
Why
does
conventional
bus
have
pesto
and
our
pair
of
customers
do
not
work
in
field
testing
right
now
and
with
that
system?
That's
going
very
well,
and
the
fourth
was
the
eligibility
criteria.
This
this
big
policy
pieces
before
you
today
and
and
I
was
anchored
by
the
fifth
very,
very
important
piece
which
every
single
payer,
customer
and
I
talked
to
lots
of
them
said.
Please
communicate
with
us
and
I
said
I
want
to
thank
them
before
I
turn
it
over
to
Troy.
D
That
they've
been
amazing
to
work
with
also
the
working
group
from
the
Commission
and
the
chair.
The
consultation
on
all
these
very
critical
components,
the
the
reconstructive
surgery
that
we've
done
on
the
para
Transpo
service
that
was
so
desperately
needed
and
staff
have
done
a
very,
very
good
job
and
what's
important,
is
that
we're
listening
and
I
were
working
with
them,
and
so
this
is
the
fifth
piece
of
that
bat
puzzle
that
we
were
putting
together.
So
with
that
I'm
going
to
turn
it
over
to
Troy.
G
G
G
More
and
more
of
our
transportation
agency
partners
as
well,
have
either
reviewed
or
are
in
the
process
of
reviewing
their
eligibility
criteria.
Orden
policies
we've
heard
from
our
customers,
we've
heard
from
community
agencies
and
stakeholder
groups
that
it
is
time
for
this
review
and
they've
asked
for
us
to
to
move
forward
with
us
as
well.
G
We've
made
a
commitment
under
the
city's
older
Otto
plan
to
undertake
this
review
and
transit
services
has
always
remained
committed
to
following
a
spirit
intent
of
the
AODA
or
the
accessibility
for
Ontarians,
with
Disabilities
Act
as
part
of
the
review
and
building
upon
success
of
previous
consultations,
including
those
that
we've
held
with
regards
to
the
procurement
of
our
new
mini
buses,
as
well
as
the
electronic
fare
payment
system.
Both
two
items
that
John
had
just
previously
referenced
SAP
undertook
a
series
of
consultations
in
order
to
develop
recommended
changes.
G
To
give
you
some
context
for
learning
pair
transfer
service
is
important
to
highlight
that
pair
transfer
has
over
13,000
customers.
Unlike
our
conventional
service,
pair
transfer
builds
its
service
each
and
every
day
it
takes
calls
from
customers
requesting
trip
and
books
and
schedules.
Approximately
3,200
unique
customer
trips
every
day
in
2015
alone,
pair
transfer
provided
over
700
90,000
Pastner
trips
in
both
the
rural
and
urban
portions
of
the
city,
using
a
fleet
of
82
on
city,
owned,
operated,
maintained,
mini
buses
and
up
to
92
contracted
taxis.
G
Additionally,
there
are
several
other
projects
that
are
progressing
that
will
improve
the
accessibility,
convenience
and
experience
for
customers.
The
delivery
of
the
new
fleet
of
the
pair
transforming
buses,
which
were
designed
through
extensive
consultation
with
customers
and
stakeholders,
continue
to
arrive.
Currently
we
have
33
in
service
and
the
remaining
49
will
arrive
by
the
end
of
the
second
quarter
of
this
year.
G
Late
last
month,
we
kicked
off
the
pilot
phase
of
the
rollout
of
the
pair
of
pair
transfers,
electronic
fare
payment
system
and
we're
looking
forward
to
a
full
project
roll
out
later
this
year,
with
the
rollout
of
a
new
technology
on
our
fleet
of
contracted
taxi
vehicles.
This
year,
we'll
soon
be
able
to
provide
customers
with
real-time
trip.
G
The
sequel
to
consultations
took
place
between
August,
24th
and
November
17th
of
last
year.
Feedback
received
throughout
the
consultations
indicate
that
the
process
itself
was
well-received
and
that
our
participants
appreciate
the
opportunity
to
discuss
their
experiences
and
make
recommendations
to
improvement.
G
Feedback
was
sought
in
multiple
ways
and
we
received
both
quantitative
feedback
and
qualitative
feedback.
A
total
of
934
people
participated
in
the
consultations
and,
as
this
is
the
highest
number
of
participants
to
date
regarding
matters
we've
consulted,
customers
on
is
in.
It
is
an
indication
of
the
importance
of
the
topic
and
a
confirmation
that
it
costs
that
a
customers
want
to
be
involved.
G
More
specifically,
we
sought
feedback
using
four
approaches.
First
was
the
facilitated
consultation
sessions.
16
sessions
were
hosted
between
September,
17th
and
October,
6th,
eight
of
which
were
related
to
booking
in
native
which
were
with
regard
to
eligibility
at
the
sessions.
A
presentation
was
made
by
staff,
followed
by
roundtable
discussions
on
a
series
of
questions
which
were
the
same
questions
that
were
that
were
those
provided
in
a
questionnaire.
G
G
In
addition
to
these
sessions,
we
sought
feedback
through
a
questionnaire
which
was
available
online
in
an
apparent
or
minibuses
and
contracted
taxis,
and
it
was
available
to
in
August,
24th
and
October.
9Th
666
questionnaires
were
submitted
and
a
handful
of
participants
were
submitted,
their
feedback
through
email.
G
G
Currently,
eligibility
determination
is
classified
as
permanent,
temporary
or
or
winter.
Only
when
asked
the
pair
transfer
should
consider,
including
a
conditional
category
of
eligibility,
meaning
a
customer's
ability
to
use
para
transport
will
be
situation
specific
and
unique
to
a
customer's
transportation
needs.
77%
of
respondents
agreed.
G
Determining
if
an
applicant
meets
eligibility
requirements
is
currently
completed,
using
a
paper-based
application
form,
the
application
is
completed
by
the
candidate
and
is
supported
by
a
medical
professional.
When
asked,
if
paratransit
introduced
an
impersonal,
functional,
buildi
assessment
to
assess
whether
customer
is
unable
to
use
conventional
transit,
forty-one
percent
of
the
respondents
agreed
well.
This
one
is
not
a
high
degree
of
consensus.
Those
who
are
initially
opposed
the
concept
raised
two
main
concerns
at
the
consultation
sessions.
G
Firstly,
an
in-person
functional
abilities
assessment
should
only
be
done
by
a
qualified
medical
practitioner
and
certain
medical
Prakash
conditions
do
not
require
an
in-person
assessment.
So
when
we
were
able
to
provide
clarification
that
these
two
concerns
would
be
addressed,
support
for
the
in
person's
functional
sessemann
was
expressed.
G
We
never
revisit
the
someone's
eligibility
for
pair
transport
anyway,
when
asked
the
pair
Transpo
should
introduce
an
eligibility
reassessment
after
a
period
of
time,
and
if
so,
after
how
long?
Fifty-Three
percent
of
the
respondents
agreed
with
the
most
common
time
period
for
renewal
or
reassessment
being
three
years
again?
Well,
not
a
high
degree
of
consensus,
those
that
were
initially
poles
raised.
G
Those
two
primary
issues
which
is
once
again
should
be
done
by
a
qualified
medical
professional
practitioner
and
the
need
for
the
reassessment
should
be
case
specific
and
once
again,
when
we
provide
clarification
in
those
two
points
you
know,
support
was
was
expressed
so
moving
on
to
the
to
the
booking
processes
as
it
stands
today,
customers
whose
disability
limits
them
to
only
travelling
in
a
minibus
or
an
accessible
taxi
van
can
both
demand
service
as
early
as
7:00
a.m.
where
the
remaini
customers
can
be
booking
as
early
as
9:00
a.m.
G
Currently,
trips
are
provided
on
a
first-come,
first-served
basis
and
are
not
prioritized
based
on
trip
purpose.
For
example,
medical
appointments
are
not
given
prior
over
priority
over
social
obligations,
or
vice
versa.
When
asked
a
pair
transfer
should
prioritize
trips
based
on
reason
for
travel.
Fifty-Four,
seven
percent
of
the
respondents
agreed
of
the
persons
who
did
not
support
trip
prioritization.
The
biggest
concern
raised
relate
to
the
view
that
leisure
activities
should
not
be
considered
less
of
a
priority
than
other
essential
categories
as
they
important
in
establishing
a
balanced
lifestyle
and
encouraging
participation
in
the
community.
G
Registered
customers
currently
can
reserve
paratransit
service
in
two
ways
by
making
a
demand
booking,
which
is
booking
a
trip
the
day
before
is
required,
or
by
registering,
for
we
call
a
subscription
booking
making
the
same
trip
between
the
same
locations
at
the
same
time
each
day
or
each
week,
for
example,
I'm
travelling
to
and
from
work
or
school
every
day.
Prayer
transport
currently
has
a
cancellation
policy
which
deals
with
subscription
bookings
only
and
not
on
demand
bookings.
The
policy
ensures
that
the
tribal
capacity
is
being
reserved
is
in
fact
being
used
by
customers
when
asked.
G
G
So
when
asked,
if
power
transfers
should
take
into
consideration
the
reason
for
canceling
a
trip
as
part
of
its
cancellation
policy
and
how
much
notice
should
a
customer
give
before
canceling
trip
without
penalty,
88%
of
respondents
agreed
and
believe
that
we
should
have
a
cancellation
policy
that
applies
to
both
demand,
bookings
and
subscription
bookings
and
the
most
common
answer
was.
Customers
should
be
allowed
to
cancel
up
to
three
hours
before
without
without
any
sort
of
penalty.
G
Currently,
if
customers
cancel
too
many
reservations
with
regard
to
subscription
bookings,
a
series
of
steps
are
undertaken
to
ensure
that
the
customer
is
aware
and
helped
the
customer
make
the
best
arrangements
for
their
travel
needs.
When
asked
what
actions
should
be
taken
once
a
customer
has
many
late
cancellations
and
no-shows,
you
see
the
the
breakdown
here.
G
87%
of
respondents
believe
that
a
college
we
made
to
the
customer
discuss
their
travel
needs
or
to
see
if
their
travel
requirements
have
changed.
79
percent
responsibly,
the
cancellation
policy
reminder
letter
should
be
sent
and,
as
as
the
action
taken
becomes
more
progressive,
you
see
there's
less
and
less
of
consensus
amongst
the
the
respondents.
G
So,
with
with
respect
to
the
next
steps,
we'll
continue
to
engage
the
working
group
as
we
develop
recommendations
which
will
incorporate
the
feedback
that
received
from
our
customers
and
our
stakeholders.
The
city's
equity
and
inclusion
lens,
the
Canadian
urban
transit
associations,
code
of
practice
for
determining
eligibility
for
specialized
transit
and
research
from
our
other
transit
partners
or
organizations
with
regard
to
their
policies
and
procedures
will
be
used
to
help
guide
the
development
of
recommended
changes.
G
B
G
Include
in
the
consultation
process
to
be
included,
stakeholders,
customers
and
those
who
are
interested
in
becoming
pair
Transpo,
we
did
capture
some
statistics
with
regards
to
the
breakdown
of
who
participated.
He
was
approximately
89%
of
those
that
participated
were
pair
of
transport
users.
Okay,.
G
Presently,
booking
process
is
all
done
by
phone.
We
are
looking
at
electronic
walking
as
well
as
IVR
booking
interactive
voice
response
booking.
We
needed
to
follow
a
sequential
process
in
implementing
the
necessary
technological
changes
for
doing
that.
So
the
electronic
fare
payment
system
that
we
were
currently
the
pilot
phase
them
and
we'll
wing
out
later
this
year
will
give
us
that
foundation
to
be
able
to
then
to
start
to
look
at
implementing
electronic
booking
an
IVR
booking
and.
G
G
B
G
No
financial
penalty
and
as
I
mentioned
presently
there's
there's
only
a
cancellation
policy
applies
to
subscription
bookings,
so
those
those
regular
reoccurring,
appointments.
You
know
people
going
to
work
or
to
school.
We
never
have.
We
don't
deny
someone
access
to
the
service
we
may
in
for
a
short
period
of
time,
remove
their
ability
for
a
subscription
booking
and
they
would
be
hard
to
go
to
on-demand
booking,
but
we
don't
remove
someone's
ability
to
use
the
service
and
there's
no
financial
penalties
and
on-demand
service.
B
G
Day
before
they
would
be
the
5:00
p.m.
the
day
before
after
5:00
p.m.
the
day
before
or
no-shows
at
the
door
there's
25,000
of
those,
then
we
also
have
another
another
number
of
cancellations
in
which
we've
been
able
to,
because
we
have
the
ample
time
we've
been
able
to
reallocate
to
provide
another
trip
that
we
previously
it
advised.
The
customer
we
weren't
able
to
provide
is.
G
G
B
Information
more
questions.
Mr.
chair,
we'll
get
the
report
any
idea.
What
expanding
the
criteria
to
persons
with
developmental
or
mental
disabilities
have
on
their
service?
What
additional
load
that
would
be
on
the
service,
and
would
you
anticipate
increasing
the
capacity
of
the
service
to
accommodate
those.
G
Like,
for
example,
Calgary
Transit
is
one
that
we've
spoken
to.
If
we've
done
an
eligibility
review
and
they
reported
that
they
saw,
they
did
see
any
initial
increase
in
demand
for
the
service.
But
over
the
next
couple
of
years
it
did
flatten
out
and
returned
into
normal
levels
to
levels
that
they
previously
experienced.
So
they're,
not
something
that
we
need
to
watch
closely
and
we're
speaking
with
our
stakeholder
groups
and
in
various
community
agencies
to
to
try
to
get
a
good
number
as
to
what
we
anticipate
that
potential
demand
would
be.
A
You
chair,
one
of
the
issues
that
came
up
in
the
fall
from
public
delegations
on
other
agenda
items
and
I've
heard
from
a
few
of
the
residents
about
it
is
the
issue
of
Community
Pass
holders
who
use
para
Transpo
and
the
fact
that
I
guess
in
under
the
current
system,
there
isn't
a
separation
or
one
isn't
able
to
distinguish
in
terms
of
the
ticketing
requirements.
The
pass
holders
who,
on
ODSP
versus
the
pass
holders
who
aren't-
and
this
is
I,
know
a
tricky
issue
and
not
straightforward.
A
E
C
F
Think
mr.
chair,
as
is
often
the
case,
counselor
coochies
asked
a
lot
of
the
questions
so
on
ask
I,
don't
know
if
it's
our
similar
age
or
what
that
we're,
often
on
the
same
wavelength
but
but
just
a
couple
of
quick
follow-ups,
so
the
electronic
system.
What's
what's
our
timing
on
that?
When
can
we
look
forward
to
seeing
that
implement
it.
G
We're
looking
at
the
electronic
fare
payment
system
should
be
implemented
fully
by
the
end
of
this
year,
and
then
we
start
working
on
the
electronic
portion
of
the
electronic
booking
piece.
I,
don't
have
a
firm
timeline
for
you,
so
I
wouldn't
want
to
commit
to
anything
here,
but
that's
something.
I
can
take
back
and
speak
with
my
IT
colleagues
and
and
try
to
get
you
a
better
time
time
for
that
yeah.
F
I'd
like
to
know
what
that,
because
that
that's
probably
the
single
biggest
complaint
I
hear
about,
is
the
booking
piece
and
having
to
sit
on
the
phone
and
you'll
get
up
early
hang
on
the
phone.
So
if
you
can
come
up
with
a
time
line,
that
would
be
great.
The
other
question:
okay,
let
you
jump
in
John
and
then
I'll
go
to
the
next
question.
I
just.
D
Troy,
isn't
very
good
at
complimenting
himself
saying
even
a
compliment
that
he
should
have
weaved
into
that
response.
We
wanted
to
jump
to
electronic
booking
about
a
year
and
a
half
ago,
and
when
we
talked
to
our
customers
they
said
figure
out
the
eligibility
Pete
like
put
line
everything
up
strategically,
so
that
is
sequential,
so
I
just
I
know:
staff
have
been
chomping
at
the
bits
to
get
there.
We
want
that.
We
want
to
get
all
these
foundational
pieces
along
with
the
electronic
payment
system.
That
was
long
overdue
for
them
also.
D
F
Know
I
appreciate
that
and
I
guess
the
other
piece.
If
you're
going
to
allow
people
to
book
online
I'm
assuming
the
flip
side,
is
you
allow
them
to
cancel
online
as
well,
which
I'm
assuming
will
then
make
it
easier
for
other
people
to
access
the
rides,
because
there's
understanding
now
there's
that
gap
right.
It
gets
cancelled
with
the
door
a
couple
hours
early
and
then
people
don't
know
so
they
can't
that.
G
Currently,
customers
have
the
ability
to
use
an
IVR
line,
the
interactive
voice
response
line
to
cancel,
so
they
don't
have
to
call
a
booking
agent
at
that
point.
But
yes
to
your
point
with
regards
to
the
electronic
booking,
it
should
be
a
provider
support
the
functionality
to
book
trips
into
canceled
trips,
so.
G
H
Thank
you
very
much
mr.
chair,
and
thank
you
for
indulging
my
presence
here
this
this
morning
in
terms
of
from
the
accessibility,
Advisory
Committee
that
I'm,
a
liaison
member
from
councils
and
I
sit
on
just
coming
back
to
a
couple
of
questions
that
they've
raised
during
in
the
presentation
that
Mister
Charter
made,
and
one
of
those
questions
was
in
terms
of
the
accessibility
requirements
for
Tara
Transpo,
and
we
touched
on
quite
a
few
of
those
issues
through
this
survey.
H
Question
that
the
EC
raised
at
the
time
was
the
fact
that
who
determines
that
criteria?
Is
it
something
that's
set
in
policy
that
a
medical
appointment
is
obviously
more
important
in
certain
cases
than
a
trip
for
shopping?
Who
will
set
that
priority?
Would
that
be
OC?
Transport
I
would
be
doing
that,
or
is
that
something
that
came
out
of
the
feedback?
From
the
respondents.
H
Okay,
thank
you
for
that
and
this
sheriff
you'd.
Allow
me
to
make
a
comment
on
the
survey
because
of
the
art.
Through
the
accessibility,
Advisory
Committee
presentation
that
was
made
I
would
say:
majority
the
ICI
membership
was
pleased
with
the
survey
they
had
felt
that
they
had
the
equal
opportunity
not
only
to
participate
as
a
AC
committee,
but
also
on
an
individual
basis.
So
I
do
want
to
thank
you
for
that,
and
also
the
fact
that,
when
I
attended
one
of
the
sessions,
I
thought
the
session
was
thorough.
H
C
A
Jer
and
I
also
want
to
echo
what
councilor
Qadri
was
saying
in
the
open
dialog
that
we
had
with
many
of
us
stakeholder
in
this
field
and
thank
Troy,
Pat
Johanna
and
all
the
management,
as
well
as
a
working
group,
Commissioner,
Milner,
Wilkinson
and
councillor
Lieber
as
well.
I
did
want
to
just
follow
up
on
one
of
the
questions,
I
think
councillor
Cloutier
raised
and
that's
how
we
have
a
bit
of
a
skewed
number
of
the
people
that
aren't
being
accommodated
because
of
the
way
our
system
works,
which
I
don't
think
he
touched
on.
A
G
You
right
now,
when
customers
call
and
request
a
trip,
I
mean
we
have
just
like
on
a
conventional
system.
We
have
very
very
peak
times.
Peak
periods
or
a.m.
peak
is,
is
a
little
bit
heavier
than
the
PM
peak.
So
when
you
know
we
we
record
any
time
we
were
telling
a
customer
are
honorable
to
take
you
at
this
time.
That
doesn't
mean
that
the
customer
wasn't
able
potentially
to
get
a
trip.
It
just
might
not
be
that
at
the
time
they
were
initially
requesting.
G
So
you
know
that
that
5%
number
that
provided
to
you
that
we're
not
accommodating
right
now.
It
doesn't
mean
that
every
single
customer
didn't
get
a
trip.
It
just
means
that
they're
there
times
that
they
requested,
we
had
to
either
look
at
an
alternate
at
a
time
or
we
were
unable
to
provide
them
that
trip,
so
that
number
you
know,
is
a
little
skewed.
You
know
thank
you
for
pointing
that
out,
and
you
know
that's,
but
that's
one
of
the
things
that
we
want
to
continue
to
work
towards.
To
try
to
improve.
Is
this.
G
A
C
B
Thank
You
chair,
I'm,
Abdul,
Malik
thousand
eight
I'll,
miss
you
man
coney.
Yesterday
we
had
quite
a
snow
event,
and
and
and
thank
you
to
to
you
and
your
team
and
all
the
drivers
for
all
the
work
that
they
did.
I
know
it
was.
It
was
very
difficult
for
for
many,
and
can
you
tell
me
about
the
of
coordination?
Yesterday,
the
federal
government
I
understand
I
heard
through
news
media
outlets.
B
Let
there
that
advise
their
employees
to
leave
early
to
avoid
the
rush,
but
probably
created
a
a
rush.
When
capacity
wasn't
there.
Can
you
tell
me,
if
did
we
get
notice
from
the
federal
government
that
that
was
their
intention?
If
so,
would
that
be
for
the
entire
public
service
or
does
it?
Is
it
department
by
Department
where,
where
those
decisions
are
made
just
the
level
of
coordination
and
were
we
able
to
if
we
did
get
notice
where
we
able
to
react
to
it.
D
Normally,
mr.
chair,
we
we
get
advance
notice
from
the
federal
government
when
they're
they're
planning
a
major
shutdown
such
as
what
we
saw
yesterday.
I,
don't
know
what
happened
yesterday,
but
I
know.
Johnson
came
into
my
office
and
through
a
tweet
recognized
that
the
federal
government
was
was
shutting
down.
Their
operations
are
letting
your
staff
go
home
early.
This
was
problematic
for
us.
I
quickly
contacted
mr.
Demonte
who's
in
charge
of
our
corporate
emergency
response
plan.
D
We
have
an
excellent
network
with
our
federal
partners
and
our
institutions,
and
normally,
like
I,
said
they
they
reach
out
to
us
to.
Let
us
know
that,
had
we
known
that
we
we
could
have
done
a
couple
of
things,
we
could
help
with
messaging.
Look
it's
you
know
advising
your
staff
to
stagger
their
return
home.
We
could
have
looked
at
advancing
the
afternoon
rush
hour,
resources
and
so
forth.
So
we
were
surprised
and
we
we
certainly
only
knew
about
it.
D
We
did
what
we
could
at
that
point,
but
a
little
little
caught
off
guard
that
that
occurred,
and
we
were
not
informed.
I've
asked
mr.
de
Monte
to
look
into
that,
and
I
would
encourage
him
to
reach
out
to
his
his
great
network
that
he
has
out
there
than
future
that
we
we
be
communicated
on
those
things.
It
has
a
major
impact
for
us
I.
A
Went
on
a
tour
of
the
old
train
to
see
why
it's
not
giving
the
service
he
thought,
because
we
were
told
originally
by
the
work
done,
would
get
to
an
eight
minute
train.
That's
what
was
it
it's
now
at
least
twelve
minutes
and
the
Train
sits
at
least
for
five
to
seven
minutes
at
Bayview,
because
of
where
the
passing
lane
is
that
they
can't
get
there
so
I'm
asking
some
questions
about
what
can
be
done
to
try
to
do.