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From YouTube: Transit Commission - Wednesday, September 16, 2020
Description
Transit Commission - Meeting of Wednesday, September 16, 2020 – Video Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
B
Okay,
well
maybe
we
can
get
started
if
we
have
quorum
and
hopefully
he'll
be
able
to
join
us
before
the
meeting
gets
going
full
steam
there's
a
number
of
housekeeping
issues
to
take
care
of
first.
So
I'm
sure
you
won't
mind
missing
that
okay
so
good
morning
and
welcome
to
this
morning's
meetings
of
the
transit
commission.
We
last
met
in
june
and
again
these
meetings
are
still
being
held
electronically
by
zoom.
B
C
B
B
So
those
who
do
not
do
not
need
to
participate
in
the
meeting
can
watch
via
live
stream
on
the
city's
youtube
channel.
For
those
who
are
participating
in
the
meeting,
please
keep
your
microphones
muted.
Until
I
call
on
you
to
speak,
I
will
provide
each
commission
member
with
the
opportunity
to
ask
a
question
or
comment
in
due
course.
B
B
That
zoom
has,
on
the
right
hand,
side
that
you'll
find
by
opening
the
attendees
list
using
the
zoom
controls
at
the
bottom
of
your
zoom
window
near
the
audio
controls
the
committee
coordinator,
and
I
will
be
watching
for
those
cues,
the
usual
five
minutes.
Peaking
limit
will
apply
so
before
we
get
started
with
the
commission's
indulgence,
I'd
like
to
for
us
to
receive
a
brief
presentation
from
mr
manconi
about
oc
transport
receiving
certification
from
apta,
which
is
the
american
public
transportation
association.
B
H
Indeed,
thank
you.
Thank
you,
mr
chair
bonjour
mond
motion
by
me
that,
pursuant
to
subsection,
89
3
of
the
procedure
by
law
by
law,
2019-8,
the
transit
commission
waived
the
rules
of
procedure
to
add
a
verbal
update
from
the
general
manager
of
the
transportation
services
department
regarding
oc
transpo,
american
public
transportation
association
certification,
and
that
pursuant
sub
subsection,
83
4a
of
the
procedure
bylaw.
The
commission
dispense
with
the
requirement
for
staff
to
provide
a
separate
written
report
on
this
verbal
update.
F
B
The
health
and
safety
of
customers
and
employees
in
oc
transpo
has
always
been
our
top
priority.
As
a
member
of
the
program,
oc
transport
has
received
a
seal
of
commitment
that
will
be
displayed
across
the
transit
system.
Soon,
this
seal
is
important
because
it
means
oc.
Transpo
is
committed
to
fulfilling
the
highest
industry
commitments
for
keeping
transit
as
safe
as
possible.
A
key
component
of
the
health
and
safety
commitments
program
is
the
shared
responsibility
of
our
system
and
our
riders
to
follow
the
guidelines.
B
Riders
rely
on
us
to
follow
these
commitments
and
oc
transport
relies
on
riders
to
protect
themselves
and
other
customers.
It's
important
to
note
that,
although
oc
transport
just
joined
the
health
and
safety
commitments
program,
oc
transport
implemented
its
health
and
safety
measures.
Long
before
today,
included
in
those
measures
is
the
fact
that
oc
transport
was
the
first
transit
agency
in
canada
to
implement
mandatory
mass
back
in
june,
something
every
other
transit
agency
in
canada
and
many
abroad
have
since
adopted.
B
I
Yes,
thank
you,
chair
and
good
morning,
members
of
transit,
commission
and
counselors
just
some
background
before
I
get
into.
I
only
have
a
couple
of
slides
on
this
topic,
but
back
in
april,
when
kobit
was
you
know,
gripping
north
america
and
the
world,
I
was
asked
to
join
the
american
public
transit
association's
task
force
on
recovery
and
restoration
of
transit
services.
I
believe
I'm
the
only
canadian
rep
on
that
committee
and
it's
it's
done
on
amazing
work.
I
There
was
three
streams
to
the
task:
force,
mandate,
communication
and
restoring
public
confidence
in
transit
recovery
and
rec
and
restoration
of
services,
and
then
transit
leadership,
post
cobit
that
longer
view
in
terms
of
looking
at
where
things
could
go
and
how
we
improve
and
and
remake
ourselves
and
so
forth.
There
is
great
work
rolling
out
from
all
of
those
elements
of
that
task.
Force
you're,
going
to
see
things
coming
out
in
streams.
I
The
the
certification
process
is
a
a
science-based
approach
to
ensuring
that
we're
cleaning,
maintaining
our
vehicles
for
the
public,
using
the
best
of
the
best
standards
from
around
the
world,
cdc
john
hopkins
university,
public
health
agencies
and
so
forth.
So
if
we
just
turn
on
the
slides
I'll
quickly
go
through
what
it
entails,
thank
you
chris.
I
I'm
sure
many
of
you
seen
those
independent
worldwide
studies
that
actually
shows
that,
with
proper
measures,
transit
public
transit
is
not
a
major
source
of
of
spreading
of
the
disease.
When
you
have
all
these
elements
contained
in
it,
so
we're
fully
aligned
to
it
protecting
each
other
by
cleaning
disinfecting
vehicles
wearing
face
coverings-
and
you
remember
again,
ottawa
was
the
first
in
the
industry
to
do
this.
Now,
it's
it's
the
norm
across
canada
and
the
us
keeping
our
passengers
informed
next
slide.
I
Please
chris
putting
health,
health
and
safety
first,
obviously
and
reminding
everyone
that
if
they
feel
any
symptoms,
or
they
don't
feel
well,
please
stay
off
of
public
transit
and
we've
we've
adopted
all
these
practices
and
policies
and,
like
I
said
it's
going
to
be
popping
up
on
all
our
vehicles
and
our
stations
and
brt
stations
and
so
forth,
and
this
applies
to
all
modes
of
travel
within
our
system.
So
it's
pera,
transit
and
also
conventional
service,
both
bus
and
rail.
I
I
I
do
want
to
take
a
moment
chair
to
to
to
thank
all
the
employees
that
are
behind
the
scenes.
You
know
they
clean
a
thousand
buses
every
day,
the
vehicle,
the
rail
vehicles
over
at
rtm,
the
stations,
the
station
attendants
and
the
back
office
systems,
which
has
kept
our
system
running
the
driver's
lounges
and
the
workspaces
and
so
forth.
I
B
B
B
A
B
Last
we
have
the
minutes
from
our
last
regular
meeting
of
june.
17Th.
Are
those
minutes
confirmed
as
well
confirmed?
Thank
you,
okay.
I
will
now
proceed
through
the
agenda
to
see.
If
there's
any
items,
we
can
carry
on
consent.
The
item
one
cop
confederation
line
and
bus
service
update
will
hold
that.
I
believe
mr
macony's
got
a
presentation
item
number
two:
is
the
delegation
of
authority
for
contracts
awarded
from
the
period
of
july
1st
2019
to
december
31st
2019
for
the
transit
commission.
B
B
I
Thank
you
chair
good
morning,
again,
members
of
commission.
We,
we
have
a
very
lengthy
and
detailed
presentation
that
staff
are
going
to
walk
you
through
in
a
moment.
As
soon
as
I'm
done
my
opening
comments,
the
the
presentation
gives
a
full
update
on
all
elements
of
the
rectification
plan.
So
you'll
have
everything
you
need
to
understand
where
we
are
where
we're
going
and
the
status
of
each
element.
I
I
also
wanted
to
include-
and
we
have
give
you
a
look
into
the-
how
we're
doing
this
false
service
in
terms
of
the
elements
contained
in
that
plan
and
and
a
look
ahead
in
terms
of
where
ridership
is
and
the
challenges
before
us
and
so
forth,
and
how
we're
proactively.
Looking
at
to
the
future,
I
want
to
talk.
The
presentation
covers
customer
service.
There's
been
some
phenomenal
work
going
on
there.
I
know
some.
I
So,
mr
chair,
you
know,
especially
with
the
one-year
anniversary
I've
been
asked
many
many
times.
What's
what's
my
assessment
of
where
we
are
and
what?
What
does
that?
Look
like
there's,
five
key
outputs
from
rtm
that
I
want
to
share
with
you
in
terms
of
how
I
respond
to
that
question,
because
it's
a
complicated
question
and
there's
a
lot
of
moving
parts
to
where
we
are.
I
I
want
to
preface
the
five
elements
by
saying
we,
we
have
collectively
made
significant
significant
progress
and
we
are
in
a
much
better
place
than
we
were
months
ago,
but
the
five
key
outputs
that
I'm
seeing
from
rtm
and
those
outputs
are
important
because
they
drive
the
outcome
which
is
safe
for
reliable,
consistent
service.
The
outputs
are
the
first
one
is.
There
is
significant
progress
on
all
elements
of
the
rectification
plan
and
what's
important
by
that
is
by
this
point.
I
Is
there
is
zero
debates
with
rtm
on
what
needs
to
get
done
and
there
is
zero
discussion
about?
Are
they
throwing
all
the
resources
they
they
they
need
on
it?
So
they're
committed
those
two
new
ceos.
I
want
to
thank
them.
Mario,
guerrero
and
and
nicholas
trueshong
are
focused
on
this
rectification
plan.
There's
there's
never
a
we're.
I
The
third
element
is
a
quick
best-in-class
response
to
issues
occurring
on
the
line.
There
will
always
be
issues
occurring
on
the
line.
There
is
no
perfect
railroad
and
how
you
respond
to
them,
defines
the
ability
of
the
railroad
to
perform
and
to
take
care
of
its
customers
in
a
safe,
reliable,
consistent
manner.
So
there's
been
a
lot
of
progress
there.
I
I
Well,
you
may
have
heard
some
of
my
immediate
interviews
we're
not
just
going
to
rely
on
rtm
and
we're
not
just
going
to
rely
on
our
own
assessment
of
it,
we're
bringing
in
a
fresh
set
of
eyes
that
have
not
been
working
on
the
project.
They're,
independent
and
they're,
going
to
check
all
elements
of
the
seven
of
the
seven
elements
of
the
plan
and
come
back
to
us
and
tell
us.
Yes,
it's
rectified
to
the
the
required
standard
and
industry,
best
practices
and
so
forth,
and
that
work
has
commenced.
I
Plus
winter,
and
I've
been
very
candid,
with
the
ceos
at
rtg
and
rtm
winter
will
be
the
test
for
all
of
us
and,
as
I've
said
many
times,
we
cannot
bring
our
customers
and
yourselves
through
another
winter
like
last
year.
They
understand
that
and
they
understand
that
at
the
macro
level,
but
equally
important.
They
understand
at
the
tactical
level,
and
I
can
share
with
you
that
the
mayor
and
the
chair
and
the
city
manager
shared
with
the
new
ceos
on
the
first
week
on
the
job
that
the
little
things
matter,
the
frozen
water
fountain.
I
We
all
remember
that
story.
Those
are
the
things
that
matter
from
a
optics
and
from
a
if
you
can't
get
those
things
right.
What's
the
confidence
level
on
getting
the
bigger
things
right
and
so
they've
been
working
on
the
winter
plan,
very
proactive
they're,
throwing
extra
resources,
they're
listening
to
our
advice
and
they're
committed
in
that,
so
all
sell
seven
elements
plus
winter,
and
I
can
tell
you
there
are
no
new
issues
that
I've
crept
in.
There's
no
new
major
issues
that
have
come
in
we've
reported
out
on
all
those
elements.
I
You've
all
seen
my
memos,
the
crack
wheels
and
so
forth.
There
will
always
be
small
things
occurring
heck
this
morning
we
had
a
raccoon
at
one
of
the
stations
you
know,
so
things
are
going
to
happen,
but
I
know
that
the
expectation
is
not
that
I
tell
you
about
a
raccoon
at
a
station.
The
expectation
is
the
outcome:
safe,
reliable,
consistent
service.
I
It's
11
in
between
and
ramp
up
ramp
down
in
the
morning
and
the
out
and
off
peaks
and
in
the
weekend
it's
11
trains
and
that
gets
the
the
service
outcomes
based
on
the
ridership.
When
this
project
was
conceived,
we
don't
need
15
trains,
but
they
have
been
putting
15
trains
out
we're
going
to
continue
with
15
trains.
We
want
to
see
how
15
trains
perform
in
the
winter.
We
want
to
see
how
13
trains
perform
in
the
afternoon
and
those
numbers
the
ups
and
downs
they
match
your
ridership
curve.
I
They
match
all
the
traffic
patterns
and
the
ups
and
downs
of
the
system
that
have
been
modeled,
so
they've
been
achieving
the
15
in
the
morning,
they've
been
achieving
the
13,
the
11
and
so
forth,
and
we
have
to
monitor
kovid
and
we,
the
city,
have
the
right.
If
we
want
to
choose
to
scale
down,
if
ridership
continues
to
be
low,
we
can
scale
down,
but
for
now
we're
staying
with
those
numbers
because
we're
exercising
the
system
the
pro
the
processes,
the
staff.
We
don't
need
that
volume
of
trains,
but
it
helps
on
spacing.
I
It
gives
customers
extra
comfort,
but
you
all
know,
there's
very
low,
ridership
out
there
right
now.
The
graphs
that
you're
going
to
see
today
give
you
not
just
how
well
are
we
doing
as
a
percentage
we're
striving
for
100,
but
we
will
never
get
to
100.,
there's
rarely
railroads
that
perform
at
that
level.
There's
none
in
the
world.
I
We
want
high
97
98
that
range,
but
what's
equally
important
and
there's
a
very
good
graph,
and
I
just
I
I
hope,
we've
done
a
good
job
of
representing
what
the
key
messages
on
that
is.
Variation
or
variability
is
what
we
don't
want.
In
other
words,
if
we
get
a
98
average
month,
we
don't
want
a
lot
of
100
and
then
a
really
bad
day
of
60.
I
That's
not
the
journey
we
want.
We
want
consistent,
minimal
variation
in
that
high
90
performance
and
the
good
news
is
that's
what
they're
getting
and
you
know
I'll
talk
about
the
elephant
in
the
room.
I
think
people
are
oversimplifying
that
the
only
reason
we're
achieving
this
is
because
of
low
ridership.
I
I've
been
very,
very,
very
hard
on
rtm,
as
you
all
know,
and
I'll
pay
them
when
they
achieve
the
targets,
but
this
isn't
just
a
fluke.
It's
not
just
because
of
low
ridership
you're
going
to
hear
from
troy.
The
software
has
been
installed
on
the
doors
the
catenary
system
has
been
assessed
and
readjusted
from
end
to
end.
The
track
is
being
worked
on
and
so
forth,
and
so
will
additional
loads
stress.
I
The
the
trains
absolutely
will
winter
stress
it
absolutely
and
that's
why
we
collectively
can't
answer
the
we
are
there
yet,
but
the
sum
of
the
parts
and
getting
through
the
winter
season
will
be
a
test
for
all
of
us
and
we
will
monitor
and
report
and
so
forth,
so
safe,
reliable,
consistent
service
every
day.
That's
the
key
to
the
mission
and
the
outcome
for
or
the
output
for,
rtm
is
their
monthly
payment
when
they,
when
they
achieve
those
things
they
get
their
monthly
payment.
I
So
chair,
I'm
now
going
to
turn
it
over
to
troy
and
again
I
will.
I
will
note
it
is
a
very
lengthy
presentation.
I
make
no
apologies
for
that.
I
wanted
to
give
you
everything
that
we
had
it's
it's
a
wholesome
update.
So
thank
you
very
much,
chair
members
of
commission.
I
look
forward
to
to
your
questions
and
comments.
J
J
And
maybe
you
can
just
scroll
through
the
first
couple
of
slides,
there's
the
first
one
with
the
the
agenda
that
we'll
go
through
there.
We
go
perfect,
so
yeah.
The
overview
of
today's
presentation
will
will
provide
a
an
update
on
the
performance
of
line
one
for
the
past
year,
as
well
as
an
update
on
the
rectification
plan.
I'll
then
turn
things
over
to
my
colleague,
pat
scrimgeour,
and
then
the
presentation
will
continue
with
an
update
on
the
fall
service
change.
J
Next
steps
with
regards
to
the
o
train
ambassador
program
or
the
red
vests
as
well.
As
you
know,
an
update
on
kobit
19..
Thank
you
move
the
next
slide,
please,
okay.
So
in
looking
back
over
the
performance
of
line
one
over
the
past
year,
there
have
been
many
good
service
days,
but
no
one
here
will
deny
that
there
has
been
too
many
days
in
which
reliability,
issues
negatively
impacted
the
service
and
ultimately,
the
commutes
of
our
customers
as
well.
J
This
graph
here
shows
the
potential
service
delivered
and
is
consistent
with
the
previous
updates
to
the
transit
commission.
While
it
is
a
good
starting
point,
while
it
is
a
good
starting
point,
as
this
graph
provides
a
broad
summary
of
the
monthly
service
trends,
you
know,
as
mr
manconi
indicated,
a
more
in-depth
look
at
the
service
on
a
daily
basis
is
required.
More
clearly
demonstrate
the
day-to-day
service
levels
that
our
riders
would
have
experienced
know
their
journey
go
to
the
next
slide.
Please.
J
J
We
know
that
the
actual
service
delivered
very
significantly
from
day
to
day.
You
know
and
at
times
it
varied
throughout
the
day.
This
is
largely
due
to
the
issues
that
we
previously
reported
on,
namely
the
tcms
or
train
control,
monitoring
system,
the
vobc,
your
vehicle
onboard
controller
doors,
as
well
as
a
few
other
issues.
J
A
J
That
those
are
very
difficult
months
for
our
customers,
the
overall
monthly
reliability
was
poor
and
there
were
many
individual
days
that
were
particularly
challenging
for
customers.
So
once
again,
if
you
look
at
the
you
know,
january
february
march,
you
know
you
can
see
some
days
there,
where
you
know
we
were
under
70
percent,
the
overall
average
for
the
month,
88
90
94,
but
there
were
some
really
really
rough
days
for
our
customers
with
the
end
of
winter.
J
J
J
Since
the
launch
of
line
one,
our
customers
have
gone
through
a
great
deal
of
ups
and
downs
from
good
service
days
to
days
with
major
disruptions
that
significantly
impacted
their
daily
commutes
in
terms
of
increased
travel
times,
delays,
as
well
as
the
frequent
use
of
r1
replacement
bus
service
next
slide.
Please.
J
You
know
showing
the
monthly
service
delivery
where
it's
below
97
again,
you
can
see
in
the
first
few
months
of
service,
while
the
overall
monthly
service
delivery
was
high,
which
is
why
the
boxes
are
green.
There
was
quite
a
bit
of
variability
in
the
service
with
some
poor
service
days,
services
typically
operate
between
97
and
98,
with
some
days
falling
to
the
low
90s,
and
even
you
know
a
few
days
below
90
percent.
J
Then,
during
the
winter
months
and
again
in
july,
major
service
disruptions
and
reduced
fleetability
availability
resulted
in
both
a
significant
drop
in
performance
and
was
highly
inconsistent.
You
know,
particularly
the
winter
months.
Customers
did
not
know
what
to
expect
very
challenging
very
challenging
months
for
our
customers
and
our
staff.
J
What
we
want
to
see
is
a
highly
reliable
service
over
the
course
of
a
month
as
service
that
is
consistent
on
a
day-to-day
basis.
September
service.
So
far
this
month
is
a
very
good
example
of
the
service.
We
expect
to
see
it's
currently
operating
at
over
98
and
since
you're,
seeing
it
you
know
it's
it's
a
green
box
and
it's
a
very,
very
thin,
small,
green
box.
What
that
is
showing
is
that
the
day-to-day
service
is
very
consistent.
It's
hovering
around
that
97
98
99,
which
is
where
we
want
to
see
it.
J
You
know
you
know.
Conversely,
if
you
look
at
january,
the
service
was
highly
variable
and
that's
why
you
see
such
a
you
know
such
a
large
red
box
there.
You
know
there
were
some.
There
were
some
good
days
in
which
service
was
upwards
of
you
know
98
99,
but
there
were
a
large
number
of
days
in
which
service
dropped
below
80
90,
and
you
know
even
under
70
and
60.
J
J
Throughout
the
the
cobot
pandemic,
we've
been
continued
to
encourage
rtg,
to
make
full
use
of
this
period
of
reduced
ridership
to
expedite
and
advance
work
to
improve
the
service
on
the
rail
line
for
our
customers
and
as
a
result,
you
know,
as
mr
manconi
indicated
it,
you
know,
wasn't
the
fluke
as
a
result
of
the
summer
months.
You
know
we
have
seen
the
improvement
and
the
city
had
approved
four
temporary
service
adjustments
and
the
associated
implementation
of
r1
replacement
bus
service
as
well.
J
J
Once
again,
you
know,
as
mr
manconi
indicated
as
part
of
the
rectification
work,
the
city
is
also
undertaking
its
own
independent
review
and
associated
survey.
Work
next
slide,
please
so
just
a
bit
of
a
refresh
the
updated
rectification
plan
that
rtg
had
presented
to
the
city
in
the
spring
outlines
seven
key
areas
of
improvement
that
have
an
impact
on
service
reliability
and
ultimately
impacts
our
customers.
J
J
Vehicle
traction
power
if
you'll
recall
that
this
relates
to
the
inductors,
the
line
contactors
and
the
circuit
breakers
vehicle
passenger
doors,
vehicle
auxiliary
power
or
cvs
units
and
the
vehicle
hvac
next
selectors,
so
I'll
go
through
each
one,
one
by
one.
With
respect
to
the
vehicle
brakes.
You'll
recall
that
in
the
winter
there
were
several
occurrences
of
wheel
flats
on
the
vehicles
which
ultimately
impacted
rtg's
ability
to
meet
our
daily
fleet
camp.
J
J
J
J
The
the
next
item
on
the
rectification
plan
was
the
ocs
or
overhead
catenary
system.
During
the
one
of
the
temporary
service
adjustments
that
took
place
over
the
summer,
rtg
was
able
to
make
quite
a
bit
of
progress
on
all
the
work
associated
with
the
ocs
during
the
time
rt
completed
a
full
end,
inspection
of
the
ocs
adjustments
were
completed,
which
included
the
repair
and
replacement
of
the
all
the
mechanical
supports.
J
J
Switches
and
switch
and
switch
heater
failures,
as
you
recall,
switches,
are
a
key
component
of
the
rail
line
and
they
they
allow
for
the
trains
to
move.
One
track
to
another
switch
heaters
are
intended
to
keep
the
the
track
switches
clear
of
snow
and
ice
during
the
winter
season.
As
you
know,
as
we
know,
a
switch
that
is
blocked
can
stop
train
service
until
it
is
cleared
as
by
way
of
information.
J
There
are
total
of
seven
switch
locations
across
the
entire
line,
for
a
total
of,
I
think
it's
28
switches,
but
in
seven
in
seven
locations,
so
in
preparation
for
the
upcoming
winter
season,
rtg
has
been
working
to
improve
the
performance
of
the
switch
heaters,
has
upgraded
the
switch
heaters
to
provide
advanced
notifications
and
alerts
to
our
transit
operations,
control
center
that
monitor
the
line.
24
7
when
there
is
a
potential
issue
with
a
switch
heater.
J
So,
if
something's
being
experienced
with
the
heater
it's
not
functioning
properly,
our
tocc
would
get
a
notification
and
we
can
dispatch
the
technician
and
the
goal
is
obviously
to
get
that
attended
to
prior
to
it.
Having
an
impact
on
service
additional
duct
work
is
also
being
installed
to
further
direct
the
hot
air
towards
the
the
key
locations
along
that
switch.
J
J
The
next
slide,
please,
the
remaining
four
switch
locations
in
in
the
west
are
also
being
upgraded
with
improved
electrical
heaters
and
heat
trace
elements.
This
will
help
increase
the
functionality
of
the
switches
during
the
winter
season.
So
the
important
point
here
is,
although
you
know
the
vast
majority
over
96
percent
of
our
our
issues
occurred
in
the
in
the
east
end.
J
You
know
we
are
looking
at,
you
know,
switches
across
the
entire
line,
and
how
can
we
make
it
more
robust
and
rtg
is
moving
forward
with
that,
so
the
materials
are
are
starting
to
arrive.
They've
indicated
that
all
the
materials
should
be
here
by
the
end
of
september,
but
they
have
started
to
arrive
and
the
plan
is
to
complete
all
this
work
prior
to
this
winter
season.
J
J
Once
again,
you
may
recall,
from
the
february
transit
commission
meeting
that
several
mitigation
measures
were
put
in
place
to
minimize
the
faults
associated
with
you
know.
At
the
time
it
was
described
as
power
and
arcing
issues,
and
you
know
this
first
began
towards
the
end
of
december,
and
I
think
we
all
remember
the
new
year's
eve
event
just
as
a
once
again,
a
bit
of
a
refresh
the
mitigations
that
were
implemented
over
the
winter
and
spring
included
the
following.
J
They,
you
know
rtg
completed
deep,
deep,
clean
of
the
train,
roofs
to
remove
the
dirt
and
carbon
on
on
key
electrical
components.
There
was
the
addition
of
non-conductive
paint
that
was
added
to
the
vehicles
as
well.
The
rooftop
you
know
rooftop
covers
were
modified
to
protect
the
rooftop
components
from
further
arcing
and
buildup
of
dirt
carbon,
which
was
making
it
more
susceptible
to
power.
Related
issues.
J
J
All
of
these
measures
have
contributed
to
an
overall
improvement
in
the
performance
of
the
vehicles
and
to
date
we
have
not
seen
a
reoccurrence
of
those
once
again
I'll
just
refer
to
it
as
the
powers
and
arcing
issues.
If
you
remember,
though,
you
know,
the
trains
were
getting
power,
it
was
just
creating.
There
was
a
build
up
of
that
dirt
carbon
in
the
area.
It
was
creating
that
arcing.
J
So
you
know
there
was
it
wasn't
a
power
issue
per
se
on
the
line
it
was
specific
to
the
vehicle
and,
as
I
said,
we
haven't
seen
a
reoccurrence
at
this
point
and
you
know
they're
moving
forward
with
their
with
their
final
solutions.
To
fully
rectify
next
slide,
please
vehicle
passenger
doors
issues
related
to
the
train
doors
was
the
most
frequent
cause
of
service
related
interruptions.
J
J
Several
measures
have
now
been
implemented
across
the
train
fleet
to
improve
the
door
operations.
The
most
significant
update
was
the
you
recall.
It
referred
to
the
silt
ii
certified
door
software.
This
has
now
been
validated
and
now
been
implemented.
Overall,
the
doors
are
less
likely
to
go
into
into
fault.
However,
they
do
maintain
all
our
current
safety
requirements,
and
you
know
we've
been
pleased.
You
know
the
the
new
door
software
has
been
placed
for
a
couple
months
now
and
they
are
meeting
our
performance
expectations
at
this
time.
J
This
will
allow
them
to
rectify
the
issue
and
minimize
any
impacts
of
service
so
we're
you
know,
we
recognize
that
you
know
there
there
there
will
be
there.
There
will
still
be.
You
know,
door
faults
from
time
to
time,
but
anything
we
can
do
to
assist
our
operator.
Who
is
there
to
rectify
that
issue,
because
that
come
back
in
service
will
benefit
that
will
benefit
everyone.
J
J
With
regards
to
the
issues
associated
with
the
auxiliary
power
or
cvs
units.
You
know,
the
cvs
is
a
component
of
the
power
system
and
you
know
there's
many
components
in
these
power
systems,
but
it's
a
component
of
the
power
system
and
they
were
you
know
I'll,
just
use
the
term.
They
were
overheating
and
failing
and
turning
causing
service
impacts.
J
As
a
result,
when
there
is
an
issue,
the
upgraded
software
would
protect
the
cvs
unit
and
it
would
allow
us
to
return
the
the
return
the
vehicle
to
service
in
short
order.
So
the
root
cause
is
is
still
under
investigation.
But
we've
put
some
software
to
they
put
some
software
into
to
mitigate
the
issue,
to
minimize
the
impacts
and
then
allows
us
to
keep
that
to
get
that
train
back
into
service.
J
J
Ongoing
monitoring
of
the
hvac
system
will
continue
throughout
the
winter
season
and
engine
next
summer
to
ensure
it
is
continuing
to
meet
our
performance
expectations.
But
the
important
point
here
is
that
you
know
we
did
have
a
very
hot
summer
and
we
are
very
encouraged
by
the
results
that
we
received.
J
So,
as
you
know,
over
the
summer
there
were
a
number
of
temporary
speed
restrictions
that
were
put
in
place
on
line
one
due
to
heat,
as
all
rail
tracks
can
expand
in
periods
of
extreme
heat
and,
conversely,
can
contract
in
cold
winter
months.
The
implementation
of
temporary
speed
restrictions
is
a
common
practice
across
all
rails.
All
rail
systems
in
the
world,
with
similar
compliance
during
extreme
weather
conditions,
temporary
reductions
and
operating
speeds
are
put
into
effect
in
order
to
ensure
safe
train
movements.
J
This
is
a
standard
operating
procedure
for
oc
transpo,
which
has
also
been
previously
used
on
o-train
line
2
the
trillium
line
for
many
years.
This
procedure
is
one
part
of
oc
transport
safety
program
that
proactively
monitors,
train
and
track
conditions
when
extreme
temperatures
are
experienced
throughout
the
summer.
Adjustments
to
the
track
were
completed
along
along
the
alignment.
J
J
A
fleet-wide
enhanced
daily
inspection
regime
began
immediately
to
ensure
continued
safe
operations
as
part
of
our
regulatory
framework,
transport,
canada,
the
transportation
safety
board
or
tsb
and
council
were
immediately
notified
of
the
occurrence
as
well.
The
tsb
has
begun
an
independent
investigation
into
the
crack
wheels
to
date.
Rtg
and
alstom
continue
with
the
daily
inspection
regime,
which
is
being
undertaken
concurrently
to
the
independent
tsb
investigation.
J
Once
again-
and
I-
and
I
can't
stress
this
enough-
it's
independent
for
the
tsb
investigation,
our
rtg
and
also
have
identified
the
root
cause
of
the
wheel
cracks
and
you
know,
and
the
city
has
concurred.
We
have
leveraged
industry
experts
metallurgists
to
you
know,
to
verify
to
work
with
us
to
ensure
that
we're
taking
that
rtg
and
also
are
taking
all
the
right
steps
and
and
we
we
feel
that
the
root
cause
has
been
identified
and
the
right
actions
are
being
taken.
J
J
We
are
very
pleased
that
the
number
of
trains
is
being
met,
reliability
is
increasing
and
that
we've
been
able
to
increase
the
frequency
of
service
for
our
customers.
You
know
mr
mancone
indicated
you
know.
Obviously
the
increased
number
of
trains
allows
our
customers
additional
space
to
practice
physical
distancing,
which
is
an
important
element,
one
element
of
our
our
service
recovery
plan.
J
F
Thanks,
troy,
if
I
could
have
the
next
slide,
please
so
I'd
like
to
start
by
talking
about
the
fall
service
change.
The
service
change
began
on
sunday
august
30th,
the
the
main
elements
of
that
are
we're
continuing
to
run
bus
service
to
replace
line,
2
otrain
line
2
to
allow
for
stage
2
construction.
F
We
returned
to
the
full
route
network
in
june,
and
one
of
the
big
changes
with
the
late
august
going
into
september
change
is
that
school
service
has
been
removed.
We
have
reduced
service
slightly
on
some
routes,
very
frequent
routes
by
removing
some
individual
trips
due
to
the
very
low
ridership
we
have
been
experiencing
next
slide.
Please,
as
I
say,
the
main
thing
is
the
return
to
the
school
return
to
universities
and
high
schools.
F
F
We
made
a
number
of
service
adjustments
where
the
schools
had
modified
their
start
and
end
times,
particularly
the
end
times
for
some
of
the
school
boards
and
the
number
of
people
attending
we've
also
assigned
dedicated
standby
buses,
which
are
available
at
the
key
times,
have
been
over
the
last
couple
of
weeks
and
will
continue
to
be
until
things
stabilize
to
provide
more
capacity,
if
required,
on
individual
trips,
at
the
universities
and
at
algonquin
college.
The
u-pass
program
continues.
F
This
fall
at
all
four
of
the
post-secondary
institutions,
all
students
attending
classes,
full-time
on
campus,
do
have
a
u-pass.
The
provisions
for
students
studying
online
are
different
among
the
four
institutions
and
any
students
who
have
questions
about
that.
We
recommend
that
they
contact
their
university
or
their
college
to
get
the
details
next
slide.
Please,
on
paratranspo,
we
are
continuing
to
accommodate
all
customers.
F
F
So
there
may
come
a
time
when
some
customers
will
need
to
travel
with
other
customers
on
the
same
vehicle
as
they've
been
used
to
in
the
past
to
keep
the
vehicles
safe
for
everybody.
The
touch
points
on
both
the
city-owned
vehicles
and
on
the
contract.
The
taxis
are
sanitized
regularly
and
all
vehicles
are
undergoing
enhanced
cleaning
every
day.
F
That
project
is
ongoing
and
we
expect
to
be
moving
into
testing
with
a
pilot
group
by
the
end
of
the
year.
Next
slide.
Please
for
customers
who
are
eligible
for
discounted
fares,
we've
revised
our
application
process
for
community
passes,
so
that
can
be
done
by
mail
or
phone
and
no
longer
requires
people
to
come
to
one
of
our
customer
service.
F
Centers
we're
moving
ahead
very
soon
and
I'll
be
able
to
give
you
more
information
as
soon
as
we
can
about
both
to
you
and
to
our
customers
on
when
paratransport
customers
will
be
able
to
register
the
number
of
the
presto
card
if
they
use
a
monthly
pass.
That
will
remove
the
need
for
customers
to
show
a
receipt
and
will
remove
the
need
for
a
paper
transcription
of
their
their
past
number
their
card
number
as
they
get
on
the
bus.
F
F
At
the
end
of
august,
we
were
at
33
percent
of
normal
levels,
still
very
low,
but
we'll
be
watching
that
very
closely
and
we're
watching
it
right
now
to
see
what's
happening
with
september
and
we'll
continue
to
monitor
the
register
closely
and
make
any
adjustments
to
service
and
where
capacity
is
allocated.
As
that
continues
next
slide,
please,
this
graph
shows
the
very
rapid
fall
that
we
had
in
march
the
fairly
low
ridership
continued.
F
You
can
see
it
bouncing
above
and
below
that
negative
90
range
up
until
the
beginning
of
june,
the
gradual
increase
since
then,
some
of
the
ups
and
downs
are
related
to
not
long-term
trends,
but
to
things
like
the
daily
week
and
hall.
Those
two
downward
spikes
there
in
july
and
august
are
holidays,
for
instance,
and
you
can
see
that
where
we
are
now
at
the
end
of
this
graph
is
between
60
and
70
down
from
where
we
normally
are
next
slide.
F
So
we
are
starting
to
recruit
into
the
full-time
station
attendant
position.
These
are
very
similar
to
the
o-train
ambassadors,
but
with
slightly
greater
operational
responsibilities
and
no
longer
a
temporary
position,
so
we're
making
that
transition
right
now
and
all
of
the
o
train
ambassadors
are
going
to
be
replaced
by
station
attendants
in
the
month
of
october,
and
if,
if
current,
o
train
ambassadors
are
successful
in
competition
for
station
attendance,
then
a
lot
of
people
a
lot
of
our
customers
will
continue
to
have
a
familiar
and
friendly
face
in
the
station
to
help
them.
F
The
next
slide.
Please,
I
want
to
say
a
few
words
just
to
bring
you
up
to
date
on
the
covid
safety
measures
that
we're
taking
here
at
oc.
Transpo
that
mr
manconi
was
mentioning
earlier,
and
the
chair
was
mentioning
earlier.
As
you
know,
masks
can
continue
to
be
mandatory
for
customers
and
staff
at
all
points
on
the
transit
system.
F
As
mr
mantoni
spoke
about
a
council,
we
are
planning
a
pro-active
blitz
to
ensure
mass
compliance.
We're
planning
that
for
early
october,
with
the
focus
as
always
on
education,
signage
is
installed
and
and
continuously
being
reviewed
and
refreshed
and
altered,
as
required
across
the
system
to
remind
customers
to
advise
and
remind
customers
of
the
requirements
for
safety.
F
F
Please
protective
shields,
as
you
know,
have
been
installed
at
the
operator.
Cabin
all
buses
and
doors
are
already
available
on
o-train
on
train
cabs.
Cleaning
materials
are
available
to
all
staff
at
every
building.
The
appropriate
personal
protective
equipment
is
available
to
all
staff,
and
we
are
observations.
Are
the
customer
compliance
with
the
mandatory
mask?
F
F
That
is
necessary
to
maintain
physical
distance
and
keep
conversations
brief.
When
discussing
things
with
your
colleagues,
it's
important
that
our
employees
wear
a
mask
at
all
times
when
they
leave
their
personal
work
area
and
when
physical
distancing
is
not
possible,
a
reminder,
as
always
to
wash
their
hands
to
self-assess
every
day
stay
home
if
our
employees
feel
sick
and
always
to
get
tested.
F
If
you
see
any
symptoms
of
coping
19.,
the
next
slide
please,
since
the
beginning
of
the
pandemic,
35
of
our
approximately
3
300
colleagues,
here
at
oc,
transpo
have
tested
positive
for
code.
19
out
of
those
18
were
front
line.
Staff
out
of
the
35
21
of
those
people
have
recovered
from
their
illness
and
are
back
to
work,
and
at
this
point,
14
are
continuing
to
self-isolate
at
our
recovery.
F
Whenever
there's
a
covered
positive
case
within
our
workforce
as
soon
as
we
hear
about
that,
we
begin
an
investigation
all
of
the
vehicles
and
all
the
work
locations
where
that
employee
worked
are
deep.
Cleaned
employees
are
identified
by
oph
through
contact
tracing
and
they're,
asked
to
go
for
cogan
testing.
F
As
a
precaution,
we
communicate
to
council
and
transit
commission
all
of
the
public-facing
cases
among
our
staff
members
and
all
cases,
whether
public,
basing
or
internal
and
behind
the
scenes
are
communicated
to
all
our
staff
and
to
the
unions
who
represent
them,
and
we
have
a
departmental
task
force.
Who
is
continuing
to
work
very
closely
with
public
health
to
ensure
that
there
is
an
alignment
with
on
all
void,
related
matters.
F
B
D
Great
thank
you,
mr
chair.
I
do
have
a
few
questions
here,
so
I'll
keep
them
brief.
First
of
all,
john,
I
I
think
this
is
probably
for
you.
How
is
rtm
doing
when
they're
responding
to
problems
and
and
further
to
that,
let's
face
it.
There
was
difficulties
in
the
past.
How
is
rtm
what's
their
mood
right
right
now,
working
with
us.
I
So
response
to
incidents
on
the
on
the
system
is,
can
make
or
break
the
experience
for
the
customer,
and
I've
got
to
give
mario
guerrero
full
credit.
He's
a
former
ttc
employee
he's
run
railroads
he's
the
ceo
of
rt
rtm,
so
it
all
reports
up
to
him
and
he
made
it
a
mission
of
his
to
ensure
that
they
improve
significantly
in
response
times.
So
we
we
all
remember
new
year's
eve
that
was
trained
stuck
there
for
hours
and
hours.
I
You
you
remember,
the
rules
in
terms
of
under
five
minutes
is
when
patients
start
to
you
know.
Patients
are
okay,
but
anything
over
five
minutes.
You're
stuck
on
a
train,
it
gets
very
problematic
and
we
have
had.
We
have
had
trains
have
issues
we
had
one
last
night,
but
they
quickly
moved
it
out
of
the
way
there
was
options
for
the
customers
we
communicate
out
and
so
forth.
I
So
they've
done
a
really
really
good
job
and
they
understand
if
they
focus
on
those
things
that
gets
them
out
of
the
penalty
box
in
terms
of
monthly
payments
and
they
have
to
work
their
way
out
of
being
out
of
default.
So
those
things
kill
them
in
terms
of
performance
metrics,
which
drives
their
payment,
which
drives
the
default
notice
that
we're
still
in
with
them
so
they're
very,
very
focused
on
that.
For
all
the
right
reasons,
the
customers
and
their
payments
and
safety.
I
So
this
is
not
a
metrolinx
initiative.
This
is
when
we
went
with
our
model
with
scheidenbachman
our
supplier
who's,
we're
phenomenal.
We
guide
our
destiny.
You
recall
when
we
give
you
that
presentation,
how
our
fare,
gates
and
fair
vending
machines
and
bus,
tap
technology
works
and
I'll
give
sheite
and
bachmann
credit.
They
called
me
a
couple
of
weeks
into
the
pandemic
and
we
had
a
very
good
discussion
about
technology
acceleration.
I
The
only
place
that's
even
going
to
be
close
to
what
we've
got
this
fall
later.
This
year
is
new
york
city,
where
you'll
be
able
to
pay
with
credit
card
apple
pay,
google
pay-
and
yes,
it's
coveted
related
in
terms.
We
want
touchless,
but
it's
also
that
customer
experience
of
no
wrong
door.
We
make
it
very,
very
difficult
in
the
transit
industry
to
take
people's
money
and
our
approach
is
going
to
be.
You
can
pay
any
way
you
want.
Debit
is
tricky.
I
will
be
very
candid
on
that.
I
It's
it
hasn't
been
tested
robustly
in
transit.
That's
the
last
frontier
in
terms
of
what
could
come
next,
but
by
the
end
of
the
year.
It's
not
a
pilot.
It's
a
test
station.
We
want
to
roll
that
out
and
customers
will
be
able
to
buy
an
adult
fare
using
google
pay,
apple
pay
and
their
credit
cards,
and
that's
important
for
our
tourism.
But
it's
also
important
for
the
casual
rider
it's
great
for
covid,
but
it's
also
great
for
recovery
and
so
that
task
force
that
I
talked
about
earlier
on.
D
Well,
thank
you
for
pushing
ahead
on
that
john.
It
means
a
lot
also.
What
about
some
some
of
the
stage
two.
You
know
we
learned
from
examples
in
stage
one
where
the
catenary
system
there's
related
to
the
coverages
and
the
stations.
All
those
things
are.
We
updating
the
east
and
west
end
consortiums
on
like
how
do
they
understand?
This
is
the
new
style
category
system
we
have
to
use
are
those
conversations
taking
place
as
we
develop
stage
two.
I
Yeah,
so
it's
a
wide
range
of
things,
there's
in
terms
of
standards
and
so
forth.
Those
get
slid
over
in
terms
of
any
lessons
learned
and
so
forth.
What's
different
on
on
stage
two
in
terms
of
the
line,
one
extension
is
key
wit.
Who
is
you
know
one
of
the
largest
construction
companies
in
the
world.
They
have
catenary
teams,
they
they
have
a
catenary
business,
so
they're
not
subbing
that
work
out
that
de-risks
some
of
it.
I
But
more
importantly,
all
the
lessons
learned
gets
slid
over
a
great
example
is
the
welding
temperature
of
the
tracks,
the
set
point,
it's
a
technical
discussion,
but
it's
an
example
that
has
already
been
transferred
over
to
them.
So
remembering
that
michael
morgan
and
myself
we
manage
stage
two,
so
everything
that
we've
learned
slides
over
on
the
vehicles.
D
I
F
D
F
F
D
Bus
route
wise,
let's
face
it-
it
was
kind
of
spotty.
Last
year,
I'm
noticing
a
great
consistency,
a
lot
less
root.
Cancellations.
Now
is
this
something
that
we
can
expect
go
forward,
and
I
mean
that's:
let's
face
it
as
counselors.
We
find
out
very
quickly
when
there's
cancellation
of
buses-
and
I
I
touch
wood.
I
haven't
had
that
many
cancellations.
I
J
I
The
bus
operations
and
him
and
his
team
have
been
doing
a
phenomenal
job
again.
I
know
right
now,
everybody's
saying
well
because
of
kobet
everything's
so
much
easier.
It's
not.
We've
had
staff
that
have
been
put
on
split
shifts
to
to
ensure
that
they
don't
get
sick,
troy,
jim
and
troy
and
brandon
are
doing
a
phenomenal
job
of
making
sure
that
operators
are
brought
in
and
I'll
give
a
shout
out
to
the
union.
I
You
know
we
they're
they've,
been
through
through
this
with
us
on
kovit
and
their
message
to
the
to
to
their
staff
is
we
need
you
in
at
work
and
but
also
as
an
employer
to
the
city?
Manager's
credit
we've
been
very
flexible
with
home
arrangements,
the
back
to
school
and
things
like
that,
we're
working
with
our
employees
on
a
case-by-case
basis.
They
have
elderly
people,
issues
at
home
and
so
forth.
So
if
everybody
gets
along,
you
get
great
service.
I
The
other
piece
is:
when
the
train
doesn't
break
down,
we
don't
have
to
take
buses
off
of
local
routes,
so
I
can
tell
you
that
the
r1
supplementary,
you
know
those
20
buses.
We
have
parked
over
at
the
stadium,
we're
down
to
five
and
soon.
If
this
continues,
we
can
pull
those
off.
That's
five
extra
buses.
We
can
put
into
your
communities
and
give
more
space
and
social
distancing
to
our
customers.
D
And
and
you've
really
touched
on
something
john,
the
great
work
of
the
red
vest,
oc
ambassadors.
Look
they
just
identified
61
cases
of
covet
again
today.
It
doesn't
look
like
we're
trending
in
the
best
direction,
so
we
want
to
keep
our
employees
safe.
Obviously,
but
at
the
same
time
on
the
platforms,
do
they
and
are
we
developing
a
plan
to
try
to
say,
okay
folks,
can
you
please
go
in
this
cart
or
try
to
balance
the
carts
out
to
have
less
people
in
every
cart?
Is
there
any
strategies
around
that.
I
No
other
jurisdictions
are
trying
that
and
it
just
simply
doesn't
work
the
logistics
are.
You
know
I've
seen
the
dots
on
the
platforms
we
considered
all
that
stuff.
We
looked
around
the
world
the
push
to
where
the
mask
was
the
best
thing.
The
push
to
you
know
social
distance.
Where
you
can.
There
is
a
lot
of
space
right
now,
particularly
in
the
trains.
I
The
bus
routes
are
the
watch
item
and
that's
why
we're
deploying
extra
buses
to
schools,
in
particular,
with
the
challenges
we're
seeing
out
there,
but
no
we're
not
going
to
be
doing
the
dots
and
the
spacing
and
trying
to
get
people
to
to
do
that.
It's
just
logistically.
It
doesn't
work.
I
think
people
are
getting
acclimatized
to
and
wash
your
hands
where
your
mask
and
social
distance
as
much
as
you
can.
D
Yeah
fair
enough
now
the
doors
first
of
all,
maybe
you
can
give
me,
give
me
a
little
bit
of
confidence
and
how
much
more
confident
you
are
with
the
doors.
But
more
so
I
know
we
were
planning
on
testing
because
when
winter
comes
up,
obviously,
if
the
trains
get
cold,
when
all
the
doors
open
and
we're
looking
at
possibly
doing
the
on-demand
button
push
but
with
covid,
would
we
still
go
ahead
with
something
like
that?
Is
it?
Are
we
consulting
with
oph?
D
I
Yes,
we've
we've
postponed
the
on
demand,
we're
we're
not
going
to
introduce
another
touch
point
right
now.
There
may
be
some
premiums
for
us
because
there
is
heat
loss
to
the
vehicle
and
in
fairness,
rtm,
that's
something
we
got
to
talk
about,
but
we're
not
going
to
introduce
another
touch
point
right
now:
it's
just
mixed
messages
to
our
customers.
It's
going
to
come
one
day,
but
we
got
to
get
it
through
code,
but
it
is
the
approach
we're
taking
right
now.
D
J
With
I
mean,
there's
two
potential
items:
there
there's
there's
the
wheel
flats
that
were
related
to
the
brakes.
I
think
that's
the
one
you're
referring
to
no.
It's
we've
seen
some
very,
very
positive
results
since
they've
done
those
updates
over
the
summer,
and
that
was
directly
reason
why
we
needed
some
of
those
shutdowns
is
because
they
needed
to
update
every
piece
of
equipment
and
every
vehicle
at
once.
J
So
we've
been
able
to
do
that-
and
you
know,
as
I
said
it's
it's
not
perfect
right
now,
but
we
are
seeing
a
lot
less
of
those
those
issues
that
we're
creeping
up
and
you
know,
but
the
test
for
us
is:
we
need
to
see
what
what
winter
holds
right.
So
we've
done
well
through
the
summer.
We're
we're.
You
know,
knock
on
wood,
we're
doing
well
through
the
fall
so
far,
but
we
need
to
see
it
in
all
seasons.
So
you
know
very
encouraged
about
the
results
right
now.
J
D
H
Thank
you,
chair,
merci
beaucoup,
and
thank
you,
john
and
troy
and
pat
for
your
for
your
presentation,
three
subjects.
I
want
to
touch
on
covid,
rtg,
rtm
and
pera.
First
of
all,
on
covet,
thank
you
to
the
3
300
men
and
women
at
oc,
transpo
for
your
work
since
the
end
of
of
march
and
keeping
our
city
going
any
frontline
workers
that
need
to
continue
to
to
go
to
hospitals
to
some
retail
outlets.
Thank
you.
We.
H
I
don't
have
a
question,
but
I
appreciate
the
the
relationship
with
the
union
representatives
and
and
their
input
in
how
to
continue
efficient,
effective
operations
and
how
to
keep
employees
safe.
It's
very
important.
There's
no
service
without
healthy
and
healthy
men
and
women
on
covid
mask
wearing.
Can
you
give
us
a
an
update
on
percentage?
H
Any
difficulties
you
you
said
there
was
going
to
be
a
blitz
masks
are
mandatory.
We
focus
on
education.
Could
you
just
give
us
an
update
on
that,
because
it
is
one
what
in
an
environment
where
there
can
be
no
physical,
distancing
and
some
buses
are
at
such
a
capacity
where
there's
physical,
distancing
is
not
possible,
masks
are
very
important.
Can
you
give
us
an
update
on
that.
I
Yes,
counselor
vice
chair
the
I
mentioned
earlier,
I
think
last
week
or
late
last
week
that
I
was
hoping
that
vancouver
had
some
some
scientific
approach
to
how
they
came
up
with
their
compliance
rate,
because
I'm
looking
for
that
secret
approach,
it
doesn't
exist,
there's
spot
checks
that
you
can
do
so.
What
we're
doing
is
we
wanted
to
get
through
the
school
reopening
and
then
probably
the
first
or
second
week
of
october
and
we're
going
to
advertise
it
we're
going
to
be
doing
blitzes
we're
not
going
to
issue
fines.
I
What
we're
going
to
just
bring
forward
is
we're
going
to
issue
warnings,
but
on
top
of
that,
we're
also
going
to
have
some
spare
masks
out
there.
We're
also
going
to
I
know:
councilor
lieber
asked
about
specific
routes,
and
times
of
days
he's
bang
on.
We
are
seeing
some
trends
in
terms
of
borrower
locations
later
hours
and
so
forth.
We
want
to
get
to
those
and
do
targeted
blitzes,
and
you
know
we're
checking
with
bylaw
and
legal
to
make
sure
we
can
do
war
written
warnings.
I
We
believe
we
can,
but
we
want
to
get
the
message
out
and
we
look
to
everyone's
support
to
say
because
you'll
get
complaints,
I
guarantee
you
someone's
going
to
say
nasty,
oc
transport
came
to
me
and
asked
me
to
wear
a
mask
and
we'll
have
the
proper
dialogue
about
whether
they
can
or
can't.
We
totally
understand
that,
but
there
are
some
routes
that
are
problematic,
we're
seeing
some
trends,
direct
control
center
and
so
forth,
and
we've
got
to
get
to
them.
I
J
Yeah
yeah,
mr
chair:
the
the
percentage
of
service
delivery.
So
when
I
say
ninety
cent
percent
ninety
seven
percent
of
the
three
delivered
in
terms
of
the
the
kilometers
that
have
been
scheduled,
that
could
also
be
transferred
and
we've
done
the
math.
You
know
it,
the
the
the
percentages
come
out
to
very,
very
similar.
You
could
also
look
at
it
in
terms
of
number
of
trips
completed,
but
we
wanted
to
go
with
kilometers
because
there
has
been.
J
You
know,
there's
times
where
you
know
you
have
to
pull
a
vehicle
off
and
you
enter
a
vehicle
in
halfway
through
the
line.
So
we
felt
kilometers
delivered
was
the
most
accurate
number
to
provide.
So
it's
based
on
planned
service
kilometers
and
how
well
we
did
achieving
those
planned
service.
Kilometers.
H
I
I'm
going
to
try
to
walk
you
through.
There
are
heavy
hits
and
penalties
to
rtg
when
they
don't
perform,
particularly
during
the
peak
which
has
the
biggest
impact
there's
also
what
are
called
station
events
system,
events
or
escalators
being
down.
So
those
are
lesser
penalties,
but
there's
they
all
add
up,
but
if
they
don't
perform
well
in
the
morning
and
afternoon
peak,
they
feel
it
on
their
payment
troy.
Can
you
give
a
quick
synopsis
of
that?
Please.
J
Yeah
yeah,
mr
sharer,
that's
correct
john,
you
know
they.
They
there's
targets
for
both
periods
as
well
as
the
overall
day.
So
you
know,
98
service
delivered
anything
above
that
that
97,
but
you
know,
obviously
the
closer
to
100
the
better,
with
98
99,
there's
generally
sort
of
minimal
impact
to
our
customers.
J
Customers
may
have
experienced
maybe
a
gap
in
between
trains
or
a
short
disruption
of
a
few
minutes,
but
you're
not
having
those
major
events
where
you're
seeing
the
the
backlog
of
people
in
in
the
stations,
those
sorts
of
things
so,
but
they
they
do
get.
There
are
criteria
for
both
the
am
and
pm
peak
period,
as
well
as
the
aggregate
for
the
entire
day.
J
But
you
know,
as
mr
mancone
indicated,
there's
there's
there's
a
ream
of
of
other
sort
of
performance
metrics
when
it
comes
to
escalator
and
elevator
uptime
response
time
to
rectify
non-safety
critical
issues.
Obviously,
safety
critical
issues
need
to
be
addressed
asap,
you
know,
so
I
have
a
group
of
employees
that
are
looking
at
all
those
things
and
we
assess
you
know
assessing
essentially
quality
failures
or
performance
failures.
J
Both
on
you
know
the
kilometers
delivered
throughout
the
day
system,
events
which
john
has
indicated,
which
you
know
would
be
isolated
to
the
peak
periods
as
well
as
all
the
the
quality
events
that
can
be
vehicles,
stations,
track
infrastructure
and
even
even
it
even
includes
things
like
you
know,
there's
documentation
that
they
need
to
provide
us
upon
a
request,
and
if
we
don't,
if
we
don't
receive
that
documentation,
you
know
in
time
you
know
accordance
with
the
timeline
stipulated.
You
know,
there's
even
penalties
there
associated
as
well.
H
I
So
vice
chair
I'll
be
cautious.
Here
I
can
tell
you
that
they're
still
in
default
and
in
terms
of
the
legal
update,
we'll
report
that
through
fedco
in
terms
of
those
in-camera
sessions
that
we've
had,
but
the
last
update
that
you
received
is
the
most
current
and
like
we've
signaled,
they
have
to
climb
themselves
out
of
default.
So
they
have
to
have
good
performing
months
and
they're
incentivized
to
do
that.
Obviously,
because
with
that
comes
money.
H
Okay,
the
the
substance
of
my
question
with
the
effect
operations
is
that
I
believe
in
at
the
end
of
march,
you
described
the
the
plan
as
not
being
I
don't
remember
the
word
comprehensive
or
holistic.
They
had
the
the
the
supplier.
Rtg
didn't
have
the
view
the
customer
service
and
and
as
counselor
tierney
suggested
and
in
your
answer,
looks
like
the
relationship
has
changed
and,
and
the
new
management
is,
is
a
little
bit
more
proactive
and
and
there's
better
interaction,
their
new
plan
and
their
methodology.
H
I
I
Yeah,
no,
they
you're
you're
you're
right.
They
resubmitted
your
recall,
because
we
we
rejected
the
original
plan.
They
resubmitted
and
look
a
plan
is
a
plan.
It's
a
piece.
It's
a
document,
it's
it's!
It's
what
you
do
with
the
plan
and
hence
my
opening
comments.
There
are
no
debates
about
what
needs
to
be
fixed.
I
I
don't
have
any
discussion
any
longer
about
you
know.
I
Does
the
track
need
to
be
addressed
yet
catenary
to
what
scope
and
scale
nicholas
trujong
who's
who's
in
charge
of
the
the
concession
clearly
laid
out
to
me
he
says:
good
performance
in
accordance
with
the
pa
gets
their
payment
and
that's
what
he's
chasing
and
he
understands
that
with
good
performance
equals
happy.
Customers
equals
a
payment
and
it's
it's
as
simple
as
that,
and
so
you
know.
I
was
very
candid
at
my
opening
comments
that
we're
not
debating
about
you
know:
do
they
need
more
resources
and
so
forth?
I
They
know
the
mission
they
got
to
get
on
it
and
they've
been
on
it
and
the
dividend
comes
to
you
and
to
our
customers.
Do
you
get
less
complaints
and
our
customers
are
more
satisfied,
so
you're
quite
right.
Vice
chair,
there's
a
lot
of
bantering
back
and
forth
and
so
forth.
Look
the
lawyers
will
always
have
their
debate
and
we've
always
said.
There'll
be
a
long
discussion
and
and
that'll
get
drawn
out
as
lawyers
do
their
thing.
H
Okay,
thank
you
chris
or
chair
hubley.
Let
me
know
make
sure
you
give
me
a
one
minute
notice,
because
I
have
some
questions
about
paratranspo.
The
one
of
the
elements
as
we
enter
into
winter
is
the
switches.
Can
you
give
us
an
update
and
new
materials
for
the
switches
are
important.
The
can
you
give
us
an
update
with
respect
to
the
the
natural
gas
or
the
the
source
fuel
for
those
for
those
new
switches.
I
So
the
work
is
scheduled
to
go,
the
parts
are
arriving
and,
more
importantly,
enbridge.
I
want
to
do
a
thank
you
to
them.
Enbridge
at
the
executive
level
at
the
operational
level,
have
been
phenomenal,
they're,
fast
tracking,
a
lot
of
our
requests
and
working
with
us
in
partnership.
So
that's
for
the
gas
heaters,
but
equally
important
are
the
electrical
upgrades,
and
so
the
sequencing
of
work
is
is
rtg
has
done
it
right.
I
Troy
is
working
with
them
around
the
clock
to
do
some
extended
shutdowns
if
they
need
it,
but
the
priority
for
them
is
to
get
in
there
and
get
that
done
and
they're
doing
the
right
thing,
they're
waiting
for
all
the
parts
to
be
here
and
then
they
go
out
and
they
roll
and
they
knock
them
off
both
the
gas
and
the
electrical
so
they're
in
good
shape.
There
also.
H
Okay,
thank
you.
Pat
thanks
for
the
update
on
pair
transpo,
an
important
important
part
of
the
service
we
provide
to
our
customers
and
to
to
all
oc
transport
customers
and,
and
particularly
during
covid
and
during
kovid,
have
we
been
able
to
fulfill?
I
recognize
demand
has
been
lower.
Have
we
been
able
to
fulfill
100
of
the
of
the
trips
of
the
trip
request
during
during
the
pandemic
for
pera.
F
H
F
I
I
sorry
the
number
of
the
the
global
number
I
have
for
you
is
that
trip
requests
are
now
at
about
50
of
normal
levels
on
paratranspo
service
is
being
provided
according
to
demand,
as
as
we
just
talked
about,
most
people
are
being
everyone's
being
accommodated.
Most
people
are
being
accommodated
with
them
being
the
only
person
on
the
vehicle.
F
As
we
climb
past
50
percent
closer
to
100,
there
will
be
more
instances
where
people
will
be
sharing
a
vehicle,
as
they
would
have
previously,
and
the
likelihood
right
now
very
small
will
start
to
rise
of
people
who
will
be
asked
to
reschedule
their
trip
to
another
time
or
where
we
won't
be
able
to
fulfill
their
particular
request.
But
you
know
we're
still
doing
very
well
at
50.
H
F
F
We
might
say
we
don't
have
any
capacity
for
you
right
then.
Could
you
travel
a
half
an
hour
earlier
half
an
hour
later
and
they
will
respond
to
whether
they
can
or
whether
they'll
make
other
arrangements
as
we
move
into
2021?
By
that
point,
we
will
have
our
online
system
that
will
allow
people
to
do
that
more
interactively
than
they
can
right
now.
H
F
B
H
Thank
you
very
much
chair
and
chris
pat.
Can
you
give
us
an
update
on
the
the
web
form,
the
the
number
of
people
that
are
using
the
the
web
form
and
the
interaction
with
the
customer
working
group
as
we
move
towards
the
the
full
implementation
of
the
online
service?
You,
you
said
their
pilot
project
by
the
end
of
2020
can
tell
us
a
little
bit
about
the
work
with
of
the
customer
working
group.
F
Sure
the
web
form
continues
to
be
used,
we're
right
now
at
about
a
hundred
trip
requests
a
week
on
the
the
web
form,
which
represents
about
four
percent
of
all
of
the
trip
requests
that
are
coming
in
the
rest
coming
in
by
phone
that
is
lower
right
now,
quite
possibly
because
we're
not
having
congestion
on
the
on
the
phone
lines
right
now.
Anyone
who's
calling
is
getting
through
the
work
with
the
customer
working
group
has
been
continuing.
F
Of
course,
we
had
to
adapt
that
to
not
be
face-to-face
in-person
meetings
and
therefore
there's
you
know
obvious
limitations
just
like
today
on
how
how
people
are
able
to
communicate
with
each
other,
but
that
customer
working
group
is
continuing
to
help
us
considerably.
As
we
move
along
with
the
online
services
project,
we
continue
to
meet
with
them
every
every
few
weeks
and
and
that
work
continues
we're
you
know
we're
experiencing
some.
F
Workforce
availability-
that's
you
know,
just
slowing
the
work,
but
not
a
not
a
marked
delay
or
anything
like
that,
so
we're
continuing
to
be
on
track
for
the
full,
the
full
online
system
and
the
the
current
online
services.
The
web
form
is
working
working
quite
well
for
those
people
who
are
using
it
right
now.
H
G
Good
morning,
everyone
I
just
want
to
start
by
complementing
oc
transpo
on
the
latest
additions
to
their
social
media
team.
The
responses
to
customers
have
been
timely,
helpful
funny
and
above
all,
human.
So
I'm
very
pleased
to
see
this
change
and
I
hope
that
this
this
tone
and
this
responsiveness
continues.
So
I
just
want
to
compliment
you
on
your
new
hires
they're
very
funny,
so
I
have
quite
a
few
questions,
so
I'll
probably
have
to
come
back
around
for
another
round.
G
So
fair
warning,
mr
chair,
I'm
sorry,
as
you
know,
large
employers
in
the
city,
for
example,
shopify,
the
federal
public
service
and
others
are
going
to
be
working
from
home
for
the
foreseeable
future.
Has
oc
transport
done.
Any
foresight
exercises
with
respect
to
ongoing
reduced
ridership
and
revenue
streams.
I
Agreeing
with
the
principles
and
the
principles
are
transform
your
service
so
improve
even
better.
You
know:
that's
why
the
credit
card
open
payment
stuff
is
so
important
continue
to
to
build.
You
know
stage
two
continues:
that's
that's
an
important
trunk
line
forever
for
the
city
and
so
forth
and
and
plan
for
future
pandemics
in
terms
of
how
you
respond
or
crises
and
so
forth.
I
The
the
the
other
big
theme
is
avoid
any
sudden
moves,
and
you
don't
know
what
you
don't
know
and
right
now
nobody
knows
where
we're
trending.
In
terms
of
ridership,
we
know
the
following:
the
federal
government
employees
they're
not
coming
back
this
year
and
and
when
they
do
come
back
in
the
new
year,
if
they
do
come
back,
it
won't
be
at
the
100
percent
mark
as
before.
I
That's
what
they're
signaling
the
universities
are
the
same
and
so
forth,
but
when
they
do
come
back,
whether
it's
in
small
chunks
or
in
larger
chunks,
we
want
to
be
providing
great
service
convenience,
safe
service,
all
those
important
things,
and
within
that
comes
the.
How
do
we
fund
the
gap
that
we've
done,
and
you
know
I'm
going
to
give
wendy
our
treasurer
a
great
credit
to
both
her
and
I
I've
been
working
with
cuda
she's
been
working
with
the
treasurer's
association.
I
The
mayor,
the
chair
and
others
have
been
working
at
the
political
level,
want
to
thank
the
federal
government,
the
province
for
their
funding.
They've.
You
know:
they're
they're,
funding,
92
percent
of
the
gap
to
the
end
of
september
that
that
we're
facing,
but
what's
important
through
all
this
is
that
transit
has
proven
that
it
is
vital
for
urban
centers
to
to
continue
to
function
even
during
pandemics.
I
We
never
stopped
oc
transport
took
a
lot
of
criticism
for
not
laying
people
off
and
it
was
absolutely
the
right
decision,
because
now
other
agencies
are
struggling
to
get
back
up
to
100
percent
service.
So
I
say
that
because
one
of
the
things
is
no
sudden
moves
because
nobody
can
give
you
the
playbook
as
to
what's
coming,
and
so
the
focus
is
safe,
reliable,
dependable
service,
all
modes,
pera
bus
rail
continue
with
our
expansion
program.
Look
at
alternate
revenue
streams.
I
Commissioner,
raised
a
motion
on
advertising
stream,
we're
bringing
that
back
to
you.
I
don't
know
what
that
will
will
entail,
but
everything's
on
the
table
and
including
strategic
partnerships
and
the
ability
to
make
it
more
convenient
for
the
customer
to
ride
the
service.
So
the
the
short
and
the
long
answer
is,
there
is
no
silver
bullet
that
was
going
to
fix
all
this.
Nor
does
anybody
know
what
we're
chasing,
but
the
fundamentals
remain.
I
The
same,
safe,
reliable,
dependable
service
is,
is
the
is
the
perspective
we
have
take
the
long
view
be
very
open
to
innovation.
You
know
scooters,
you
know,
I
do
run
the
whole
transportation
services
department
and
I
launched-
and
I
thanked
council
attorney
and
counselor
leeper
and
councillor
mckinney
big
fans
of
the
scooter
program.
Why?
First
mile
last
smile-
and
I
can
tell
you
during
covid-
there
was
some
people
that
were
calling
me
crazy
for
pushing
that
through
60
000
rides
in
july.
I
I
Those
are
all
examples
of
what
we
need
to
focus
on
and
the
reason
I'm
emphasizing
that
is
everybody's
emphasizing
on
funding
and
what
that
ridership
number
will
be,
and
I
can
get
to
you.
Nobody
in
north
america
can
tell
you
what
that
ridership
forecast
looks
like.
I
asked
pat
for
that
graph
in
the
presentation.
I
G
Thank
you
very
much.
I'm
glad
I'm
glad
to
hear
that
that
you're
participating
in
foresight
exercises.
I
think
those
are
incredibly
important,
for
you,
know
major
organizations
and
for
the
city
to
participate
in
I'm
wondering
who
is
paying
for
the
independent
reviewers
that
have
been
brought
in
to
review
the
rectification
work
for
rtm.
I
Everything
under
the
default
notice
gets
covered
by
our
billing
back
to
rtg,
so
the
theme
is
remains
the
same,
we're
in
a
situation
because
they
did
not
perform
our
legal
position.
Is
those
bills
are
sliding
over
and
we're
tracking
every
nickel
and
that
gets
handed
over
to
them,
including
by
the
way
things
such
as,
when
we
did
those
shutdowns
that
troy
talked
about
and
we
had
to
add
bus
service
on
the
weekend.
G
Okay,
thank
you
mentioned
in
the
presentation
where
the
switch
heaters,
which
obviously
caused
a
lot
of
consternation
for
for
riders
but
especially
east
end
riders,
such
as
myself
last
winter,
that
they're
one
of
the
seven
areas
of
focus
as
part
of
the
rectification
plan.
What
is
the
expected
date
of
completion
for
the
work
on
the
three
switch
heaters
that
need
to
be
changed
over
to
gas
heaters.
I
I
I
have
no
concerns
on
the
switch
heaters
based
on
what
I've
seen
heard
and
the
work
that
troy
has
done
with
them
in
terms
we're
literally
planning
which
hours
of
the
day
and
what
days
we're
going
to
be
doing
the
work.
That's
to
give
you
some
comfort,
commissioner,
that's
what
we're
down
to
and
and
remembering
that
we
don't
just
go
by
what
they're
telling
us
we
have
boots
on
the
ground.
Monitoring,
troy's
staff
takes
a
look
at
all
and
we
coordinate
with
them.
So
we're
literally
down
to
what
day
of
the
month.
G
Okay,
you
mentioned
that
only
the
three
east
end
switches
are
being
switched
to
switch
to
gas
heaters
and
the
rest
of
them
are
being
upgraded.
They'll
remain
electric
heaters
and
be
upgraded.
Why
are
we
not
just
switching
all
of
the
heaters
to
gas,
regardless
of
if
we
have
no
issues
with
the
other
heaters
right
now,.
I
I
What
is
what
is
the
blower
configuration
on
the
track
and
so
forth
as
troy's
talked
about
and
there's
risk
with
gas,
I'm
gonna,
I'm
gonna
warn
you
they
they
do
go
out.
I
know
everybody
says
nothing
happens
on
the
trillium
line,
but
we've
had
the
gas
heaters
conk
out
in
heavy
winds,
so
you
have
to
have
staff
out
there
monitoring
and
relate
the
pilot
and
so
forth.
There's
pluses
and
minuses
to
both
what
we
like
about
their
plan
is
in
the
east
end.
Those
locations
were
problematic.
G
Okay,
thank
you.
I
appreciate
that.
I'm
really
hopeful
that
that
makes
a
difference
for
this
winter,
so
on
slide.
21
of
the
presentation
it
stays
that
quote
since
september,
8th
rtg
has
consistently
met
the
required
commitment,
putting
15
trains
in
service
on
line
one
during
the
morning.
Peak
periods.
End
quote:
can
you
clarify
what
you
mean
by
consistently?
Does
this
mean
every
single
day
or
are
there
days
when
they
have
not
provided
15.
I
G
Thank
you.
I
appreciate
that.
I
just
wanted
to
make
sure
that
we
were
being
clear
on
on
what
consistently
meant
so
you
refer
mr
mckinney
referred
to
quote
quick
best
in
class
response
to
issues
occurring
on
the
line
and
opening
remarks.
So,
for
example,
on
september
4th
a
break
fault
occurred
and
it
took
nearly
an
hour
to
resolve.
I
G
That's
actually
that's
actually
based
on
the
oc
transpo
twitter
account
when
they
tweeted
the
actual
incident
happening,
which
was
actually
15
minutes
past,
when
the
incident
happened
based
on
customer
tweets,
saying
that
it
had
happened
and
then,
when
it
actually
had
been
resolved,
was
again
tweeted
out
by
oc
transpo
about
10
minutes
after
it
had
actually
been
resolved
and
I'll
owe
that
to
bureaucracy
and
whatnot.
So
this
is
this:
is
information
from
your
own?
Your
own
twitter
account.
I
I
That
train
was
tucked
away
for
hours
and
then
we
pulled
it
out.
I
believe
it
was
just
before
midnight,
and
the
issue
on
response
is
when
a
train
has
an
issue
you
try
within
under
five
minutes
to
reset.
If
it
doesn't
reset,
you
get
it
off
the
line
or
you
tuck
it
away
out
of
the
way
and
the
fact
that
it
took
an
hour,
it's
great.
It
took
an
hour
to
reset
that
break.
Sometimes
they
take
longer.
I
Sometimes
they
take
less
time,
but
in
in
in
the
request
that
we've
had
is
over
communicate
to
our
customers.
We
did
that,
but
but
I
just
want
to
be
clear:
we
didn't
have
customers
stranded
or
serviced
shut
down
for
an
hour,
and
that's
I'm
sharing
that,
because
that's
been
a
bit
of
a
trend
in
the
past,
where
you
know
people
are
adding
up
the
tweak
time
and
thinking.
That's
the
impact
of
customers.
G
That's
not
what
I
was
saying:
yeah
I
apologize
for
interrupting,
but
just
to
be
clear,
that's
that's
not
what
I
was
saying.
What
I
was
saying
was,
I
wanted
to
know
sort
of
what
was
the
average
time
for
for
a
break
fault
to
resolve.
In
this
specific
case,
this
break
fault
was
at
lion
station
and
so,
as
a
result,
customers
were
impacted
for
this
hour,
given
that
they
had
to
get
off
a
train
and
then
possibly
switch
over
to
the
other
track
to
then
get
on
another
train.
G
So
I'm
just
I'm
just
saying
there
was
a
customer
impact
for
that
hour
and
it
would
have
a
delay
in
their
day
having
to
get
off
the
train,
wait
for
the
next
one
and
then
and
then
go
on
I'm
not
I'm
not
implying
that
there
was
an
actual.
They
were
sitting
on
the
train
for
an
hour.
You
know
boiling
or
freezing
I'm
not
being
dramatic
about
it.
G
I
No,
I
I
totally
understand
your
question.
I
I
just
again,
I
got
to
correct
you
slightly.
They
don't
continue
to
happen.
They're
not
happening
at
the
frequency
if
they
were
happening
before
per
troy's
response
and
so
yeah,
no,
they
got
off
the
train,
they
would
switch
it
line
exactly
like
you
described
it.
So
to
answer
your
question,
it
varies
break
faults.
There
is
no
there's.
No
it's
this
long
or
that
long,
an
average
reset
time.
It
depends
on
the
train
configuration
the
location.
What
exactly
happened
is
a
single
fault,
multiple
fault.
I
G
Okay,
thank
you.
You
mentioned
that
the
o
train
ambassadors,
that
program
is
ramping
down,
and
we
all
understood
that
that
was
a
temporary
program
that
would
that
was
kept
on
for
longer
because
of
the
issues
with
the
lrt
you
mentioned
that
they
will
be
replaced
by
station
attendance.
I
have
two
questions
on
that:
will
all
station
attendance
be
bilingual
and
what
can
get
me
some
deeds
or
provide
me
some
details
on
what
their
slighter
slightly
greater
operational
responsibilities
will
entail.
J
Yeah,
mr
chair:
yes,
all
the
positions
that
we're
recruiting
for
for
the
station
tenants
will
be
bilingual,
so
that
was
the
requirement
for
the
job.
So,
yes,
with
regards
to
your
second
question,
the
you
know,
obviously
their
primary
role
is:
is
there
for
provide
customer
service?
If
there's
any
issues
on
the
line,
they
would
help
direct
customers,
but
we
also
want
them
to
either
to
either
assist
the
the
operator
or
the
supervisor.
J
There
may
be
some.
You
know
if
they're,
if
there
is
say,
for
example,
a
door
issue
and
there's
there's
lots
of
people
around.
You
know
the
operator
can
focus
on
the
door
and
the
the
station
attendant.
If
they're
in
that
area,
they
can
help.
You
know,
use
the
term
crowd,
control
but
help
people
back,
but
we
want
that
operator
to.
We
want
the
the
station
attendance
to
assist
the
supervisors
and
the
operators
in
troubleshooting
issues
that
can
happen
and
that
links
back
to
your
previous
question
about
response
time.
J
You
know
there's
a
lot
of
issues
that
that
can
occur
on
a
day-to-day
basis,
that
our
operators
are
trained
to
be
able
to
troubleshoot
and
can
rectify
within
within
a
minute
or
two.
Some
take.
You
know
some.
It
might
take
the
operator
a
few
more
minutes
because
they
have
to
walk
to
the
other,
the
other
train.
These
are
types
of
things
that
we'd
get
the
station
attendants
do
to
help
out
with
it
as
much
as
they
can,
but
their
primary
role
is:
is
the
customer
facing
function
communicate
to
customers,
help
direct.
G
Thank
you.
I
appreciate
that.
I
just
wanted
to
get
a
little
bit
more
clarity
on
that.
I
only
have
two
more
questions.
Amazingly
just
really
quickly.
I've
had
several
people
ask
me
to
confirm
that
the
hand
sanitizer
that's
being
used
in
the
in
the
stations
is
scent
free.
I
haven't
been
in
the
station
since
march,
so
I
can't
personally
confirm
that,
but
I
assume
that
it
is
scent
free.
J
G
J
Troy
yes,
mr
chair,
with
regards
to
the
the
deodorant
rito
center
station,
specifically,
it
was
attributed
to
the
the
water
that
was
leaking
and
they've
been
undertaking
the
injection
grouting
to
to
stop
those
leaks.
So
that
was
a
that
was
a
definitive
result
from
the
the
the
inspections
are
not
sure
the
correct
term,
but
the
work
that
we've
done
with
regards
to
parliament
station.
You
know,
unfortunately,
that
one
still
remains
a
bit
of
a
mystery
right
now,
they're
we're
not
experiencing
that
odor.
J
But
if
you
believe
that
it
might
be,
you
know
there
might
be
some
triggers
or
some
seasonal
aspects
to
it,
but
so
nothing
definitive
on
the
the
parliament
station
but
radio
station.
We
could
say
fairly
confidently
that
it
was
related
to
the
water
and
rgg
took
steps
during
those
shutdowns
as
well
to
to
to
stop
that
from
happening
and
we've
seen
an
improvement.
G
B
A
K
Thank
you
for
the
for
the
update
in
the
report
and
thank
you
for
my
fellow
commissioners
for
their
questions
following
up
on
on,
in
terms
of
the
fact
that
we're
an
essential
service
and
we're
talking
about
the
revenue
stream
being
it
was
pretty
scary,
there
running
a
a
whole
bunch
of
buses.
You
know
full
complement
at
first
with
no
ridership
should
we
be
looking
since
everything's
on
the
table,
moving
away
from
a
fair
revenue
system
and
move
to
more
of
a
tax-based
system
if
we're
considering
it
essential
service.
I
So
so
chair,
that's
a
big
policy
discussion
that
I
would
recommend.
If
you
want
to
go
down
that
road
you,
you
should
consider
that
as
part
of
budget
and
or
the
long-range
financial
plan.
I
it's
a
great
question.
Look
la
just
struck
a
task
force
to
look
at
whether
or
not
they
should
go
that
model.
I
know
that
I
think
it
was
minneapolis
did
the
same.
I
Here's
here's
the
the
thing,
there's
a
few
jurisdictions
that
have
done
that
the
fare
box
recovery
in
those
cities
so
I'll
take
minneapolis.
I
think
they
recover
something
like
17
million
dollars.
That's
it
so
they're
subsidizing
at
like
83,
90,
very,
very
high
percentages,
and
for
those
that
have
moved
to
that
that
gap.
To
close,
that
is
very,
it's
very,
very
easy.
You're
at
that
50
mark
so
of
the
half
a
billion
dollars
that
you
spend
on
transit,
you're
recovering
almost
half
of
that
and
those
are
very,
very
large
either.
I
You
know
the
three
levers:
tax
increases,
transit
levy
or
service.
Those
are
your
three
options,
and
so
you
would
have
a
massive
funding
challenge
before
you,
I'm
not
stating
whether
it's
a
good
or
bad
thing.
I'm
just
that's!
That's
all
a
policy
discussion
that
council
would
need
to
consider.
So
I
just
wanted
to
put
that
out
there
counselor,
because
it's
a
very
good
question.
There
are
some
jurisdictions
that
are
looking
at.
I
Our
approach
on
that
stuff
is
that
the
equity
inclusion
lens
is
now
even
stronger
and
an
important
critical
element,
because
what
we
saw
through
kovid,
where
I'm
trying
to
pull
the
data
out,
is
those
that
are
less
less
fortunate
than
many
of
us
had
the
biggest
impact
and
depended
on
transit
the
most.
So
my
advice
would
be.
How
do
we
push
the
equity
inclusion
lens
even
further?
K
Oh,
I
agree
and
that's
what
we
should
look
at
and
and
think
about
expanding
those
programs,
so
that
because,
as
we
know,
the
unemployment
rate
has
risen
and
for
those
that
do
get
jobs,
unfortunately,
they're
going
to
be
at
the
lower
end
of
the
scale
and
we're
going
to
need
to
look
at
expanding
our
our
our
special
for
those
on
lower
incomes.
So
I
think
that
those
are
things
that
we
have
to
think
about
in
as
covet
continues.
K
I
think
that
that's
a
that's
a
big
factor
and
we'll
have
to
have
a
discussion
about
that,
because
we
we
can't,
we
can't
leave
people
deserted
as
you,
as
you
said,
that's
why
we
ran
the
full
system
while
the
while
the
covet
was
on.
We
didn't
let
go
of
it
because
we
knew
those.
Those
are
the
ones
that
needed
it,
the
most
so
and
if
there's
more
people
in
need,
we'll
we'll
have
to
look
at
that.
K
I
No
we're
not
doing
anything
significant
in
terms
of
flow.
We,
our
preference,
was
good
to
go
with
the
engineered
solution
on
and
you
know
again
our
team,
all
these,
these
great
senior
leaders
here
they
don't
brag
enough
jim
greer
again
to
his
fleet
team.
We
increased
the
air
flow
on
our
vehicles
that
came
from
an
employee
suggestion
in
our
stations
and
so
forth.
We're
looking
at
all
that
we're
going
to
be
pushing
out
some
messaging
on
our
vehicles.
I
Do
air
exchange
in
the
in
the
in
the
light
rail
vehicles
we're
going
to
get
that
out
to
you
and
so
forth,
the
the
arrows
and
all
those
things.
I
think
I
think
that
novelty
is
wearing
thin
on
people
and
I
think,
particularly
when
you're,
in
a
hurry
and
so
forth.
It's
not
that
effective
as
our
approach
so
masks,
engineered
solutions,
lots
of
communications
and
and
again
we're
getting
through
the
school
crunch
and
then
we're
going
to
start
repeating
all
our
key
messages
to
staff
is
our
approach
counselor.
I
But
if
there's
any
particular
things
that
are
innovative,
that
you
want
us
to
look
at
again,
everything's
on
the
table,
we've
got
a
task
force
that
looks
at
things
and
turns
around
really
quickly.
One
thing
we
will
be
doing
is
I've
asked
for
additional
signage
about
mass
being
mandatory
in
the
system.
Again,
our
friends
at
translink
are
doing
a
phenomenal
job.
Every
space,
that's
available,
they're,
putting
up
decals
to
to
remind
people
about
masks.
K
Okay,
what
about
just
on
buses,
though,
just
to
ensure
that
I
mean
it's
supposed
to
be
that
way
that
you
get
on
at
the
front
and
you
and
you
go
to
the
back,
but
there's
always
somebody
who's,
gonna,
try
and
get
off
on
the
front,
and
it's
just
causes
more
back
and
forth.
Can
we
even
just
recommend
it
for
that?
Just
for
the
buses,
not
necessarily
yeah.
I
K
K
I
Counselor
I'll
have
to
pull
out.
I
know
we
responded
to
that
in
the
past.
I
can't
remember
if
it
was
yourself
or
somebody
else
that
inquired
or
perhaps
was
counselor
mckinney,
but
I
know
we've
done
some
vegetation
planning
and
so
forth
and
I'll
certainly
look
at
that
and-
and
I
think
I
think
I
I
just
got
to
check
with
mike-
I
think
we're
doing
some
stuff
on
stage
two-
also
off
to
double
check,
get
back.
K
F
F
There
is
still
more
coming
up
in
the
next
few
months
on
the
oc
transfer
end
of
it
as
we
change
our
our
old
vehicle
location
system,
which
is
you
know,
home
built
and
quite
old
over
to
the
new
commercially
supported
one
with
all
the
modern
features.
That's
that's
a
project
which
continues
so
step
by
step,
we're
moving
along
that
that
path.
F
K
Okay,
thank
you.
One
thing
that
we're
going
to
face
this
winter
is
yeah.
It's
not
just
the
reliability
of
the
train
service,
but
it's
always
about
the
connectivity
of
getting
to
the
to
bus,
stops,
etc.
One
of
the
things
that
our
area
is
going
to
face
is
we're
actually
going
to
have
some
bus
stops
missing.
K
I
just
had
a
meeting
with
stage
two
and
oc,
and
thanks
pat
for
coming
out
to
talk
to
people
about
the
fact
that
roots
are
going
to
have
to
get
changed
because
of
the
closeness
proximity
to
the
stage.
2
construction
and
we're
losing
a
few
bus
stops
temporarily
well
for
a
couple
of
years,
but
since
people
have
to
walk
a
little
further,
snow
clearance
is
going
to
be
really
really
important.
K
I'd
like
to
tell
them
that
they
can
rely
on
snow
clearance,
even
if
they
have
to
walk
to
the
next
bus
stop
because
their
regular
bus
office
is
not
going
to
be
there
for
a
bit.
These
are
highly
used
ones,
and
you
know
there's
no
way
around
it.
The
construction
is
right
there
and
right
on
byron,
et
cetera.
So
I'd
like
to
hear
a
commitment
about
working
with
public
works
on
on
snow
clearing
to
get
to
buses.
I
Councilor
just
to
to
reacco
what
you
and
I
talked
about
you've
been
crystal
clear
with
me.
As
you
know,
you
and
I
are
going
for
a
bike
ride
in
your
award
you're
going
to
show
me
all
that
stuff.
There's
a
reason
for
that,
because
I'm
coming
back,
don't
tell
counselor
leaper
he's
going
to
ask
me
for
a
bike
ride
also.
I
But
the
reason
for
that
is,
I'm
going
to
see
it
firsthand.
I
kevin
wiley
and
I
are
great
partners,
and
I
will
assure
you
you
have
one
of
the
biggest
just
everyone
knows.
Councilor
kavanagh
has
the
biggest
impact
right
now
to
stay
because
of
stage
two
construction
it'll
be
great
when
it's
done,
but
her
neighborhood
is
going
through
a
lot
of
challenges
and
we've
had
some
bumps
in
the
road.
Michael
pat,
my
team,
everybody
is
doing
a
full
court
press
to
get
through
some
of
those
bumps
and
yeah.
K
B
E
F
E
F
E
I
The
true
test
comes
with
a
great
question:
the
the
true
test
comes
with
the
weather,
and
but
there
are,
there
is
a
testing
regime
for
the
electrical
connections,
the
gas
connections,
the
blowers
and
so
forth.
They
have
thermal
testing
equipment
that
they
test
the
temperature
and
so
forth,
and
the
air
flow.
I
I
Well,
except
when
we
get
frost
too,
it
is
very
evident
and
if
ever
you
want
to
see
it
I'll,
take
you
out
there
just
look
over
the
tony's
bridge
as
an
example,
you
can
see
the
heat
pattern
of
those
units.
You'll
see
you
know,
swaths
of
of
square
centimeter
square
meters
being
heated,
it's
instant
when
you
have
a
cold
night,
those
things
will
activate
and
you'll
see
them,
because
it's
not
just
snow.
It's
also
ice
and
frost
buildup
that
you
don't
want.
E
Do
we
have
the
same
track
conditions
on
the
trillium
line
than
we
do
on
the
confed
line
as
far
as
switches,
or
is
it
totally
different
technology,
and
the
reason
I
ask
is
we
traditionally
have
not
had
the
same
number
of
issues
on
the
trillium
line
for
switches?
We
have
had
some,
but
certainly
not
like
what
we've
seen
on
confed
line.
So
how
are
they
different
so.
I
It's
different
rail
stock
and
I'll
get
troy
to
talk
to
that
if
you
like
so
gauge
and
so
forth,
but
also
a
different
switch
configurations,
crossovers
and
so
forth
and
and
the
trillium
line
the
existing
line,
it's
pretty
straightforward.
The
real
movements
are
at
those
passing
tracks,
yeah
and,
and
it's
it's
in
a
deep.
It's
not
exposed
to
the
elements.
That's
the
other
thing,
so
you'll
get
snow,
but
it's
the
blowing
snow
and
the
ice
buildup,
that's
very
problematic.
So
the
existing
trillium
is
fairly
sheltered.
I
You'll,
see
more
switch
issues
or
switch
configurations
when
it
gets
extended,
but
it's
different
gauge.
They
did
have
gas
blowers
there
like
I
said
they
have
had
issues
with
them.
It's
just
the
response
time
and
so
forth
to
when,
when
they
do
have
issues
and
less
frequency,
the
trillium
line
is
less
intense
in
terms
of
frequency.
F
We
are
collecting
ridership
data
from
all
our
buses
and
we
will
be
building
up
knowledge
as
the
buses
that
are
equipped
with
counters
cycle
over
the
line.
Two
replacement
buses
we
in
particular,
will
be
looking
at.
How
are
we
doing
since
september
when
some
students
are
are
on
campus
and
we'll
be
watching
that
over
a
couple
months
to
see
if
there's
any
patterns,
building
up.
E
Okay,
but
since
r2
went
into
service,
do
you
have
data?
I
mean:
where
am
I
going
with
this?
It's
it's
a
long
route.
I
expressed
concerns
about
running
this
route.
My
observations
has
been.
Ridership
has
been
very
low,
I'm
sure
there
are
times
when
people
have
taken
it,
but
I'm
questioning
the
expense
to
run
this
parallel
route
when
the
demand
just
isn't
there.
F
F
Some
of
those
resources
are
being
used
instead
to
handle
the
the
different
hours
that
the
high
schools
are
are
attending,
so
those
resources
that
would
have
been
there
haven't
needed
to
be
assigned
there,
but
it
it
remains
an
important
trunk,
rapid
transit
line
on
our
network
and
because
the
travel
times
are
longer
than
they
would
be
with
the
train
in
place.
One
way
to
keep
the
customer
experience
better
than
it
would
be
otherwise
is
to
keep
the
departures
fairly
frequent
from
the
terminals.
F
E
E
E
How
can
we
take
lessons
learned
from
that
independent
review
or
test
of
phase
one
and
apply
it
when
the
time
comes
before
we
accept
the
keys
to
phase
two?
It's
just.
How
can
we
have
a
broader
test
review
to
make
sure
those
issues
are
ironed
out
and
again?
I
I
don't
expect
mr
manconi
to
be
able
to
answer
that
today,
but
I
would
like
to
have
a
sense
going
forward
that
we
have
a
plan.
So
thank
you,
chair.
I
Certainly
chair,
I
can
I
can
respond
to
that
and
I'll
comment
on
the
previous
comment.
Also
so
absolutely
counselor.
We
can
give
you
that
and
we'll
do
that
under
the
umbrella
fedco
committee,
because
that's
where
the
stage
two
mandate
rest
sure-
and
I
can
tell
you
that
already
we've
changed,
how
we
do
assessments
and
a
proactive
approach
to
schedule,
monitoring
and
adherence
and
so
forth
and
with
respect
to
the
service
matching
demand.
I
That's
a
very
important
policy
discussion
you
put
out
there
and
it
fits
into
the
future
budgets
just
to
give
you
order
of
magnitude.
If,
if
we
needed
to
go
in
that
direction,
we're
talking
of
double-digit
service
cuts
to
across
the
board.
So
right
now
the
what
we're
done
is
we
have
put
out
us
all
the
service
we
can,
so
that
there
is
as
much
social
space
distancing
as
possible
and
so
forth.
I
But
if
the
direction
in
the
future
budgets
is
that
if
federal
funding
and
provincial
funding
dries
up
and
there's
a
possibility
of
that,
you've
heard
the
city
manager
speak
loud
and
clearly
about
service
reviews,
and
but
I
just
caution
you
in
that
regard.
This
is
not
about
tweaking
this
is
about
if
we're
into
chasing
50
60
70
80
million
dollars
worth
of
service.
Those
are
massive
cuts
across
the
board
so
that
direction
of
match
demand
to
to
service.
E
I
Counselor,
I'm
not
going
to
debate
that
with
you.
If
you
want
us,
you
know,
because
I'm
accountable
for
service
levels
at
this
gm.
If
you
want
me
to
start
reducing
service
across
the
board,
to
get
rid
of
those.
What
you
see
call
empty
buses,
get
counseled
to
move
a
motion
and
give
me
that
direction,
but
it'll
take
up
to
a
year
to
get
those
savings
driven
out,
because
you've
got
to
lay
people
off
and
get
rid
of
buses
and
bus
routes
and
so
forth.
E
What
I
want
to
see
is
a
plan
to
control
our
costs.
It
could
be,
we
use
less
toilet
paper
in
our
washrooms.
The
issue
is,
and
that's
just
an
extreme
example.
The
issue
is
my
concern
is
going
into
the
2021
budget.
We
are
going
to
have
a
major
revenue
shortfall
and
the
question
is:
if
we
can't
rely
on
provincial
and
federal
money
as
you
allude
to
what
is
our
plan?
A
Stupid
two
screens
finding
the
mute
button.
John,
I
have
a
a
fairly
simple
request
of
you.
You
know
I
roll
a
variety
of
devices
onto
the
train
and
I
rely
on
the
elevators.
I
know
a
lot
of
people
right
now
are
trying
to
wave
people
through
they're
trying
to
be
single
passengers
in
the
elevator.
I
know
that
I
do
if
somebody
else
is
waiting
I'll
I'll
wave
someone
through
and
wait
for
the
next
one.
A
I
Absolutely-
and
I
I
thought
we
issued
that
already,
but
we
will
we'll
dust
it
off
and
update
it,
but
more
importantly,
if
there,
if
you're
telling
me
there's
inconsistency
at
tony's,
troy
will
be
all
over
that
today
and
we'll
check
across
great
point.
The
elevators
are
being
used
more
because
there
is
a
lot
of
people
with
other
devices
that
they're
using
to
for
that
last
first
mile.
A
Let's
continue
to
make
sure
that
those
people
are
not
poorly
served
by
our
transit
system.
I
I
could
not
support
anything
that
makes
transit
even
more
difficult
than
it
already
is
for
our
frontline
workers
in
in
a
variety
of
sectors
in
our
economy.
I
very
much
appreciate
that
we
have
maintained
our
bus
service
the
way
it
is
today
for
the
people
who
are
ensuring
that
we
can
get
through
this
pandemic
with
some
sustainability.
So
thank
you
for
that.
H
A
A
I
Visibility
communication-
it's
it's
kind
of
like
when
ops
does
their
spot
checks
for
drinking
and
driving.
It's
been
proven
that
you
tell
people
you
remind
people,
the
rules,
you
tell
them
that
you're
going
to
be
out
there
and
again
we
we
still
have
some
mass
left
over
we'll
have
a
stock.
If
someone
says
I
forgot
it
we'll
say:
okay!
Well,
here's
your
warning,
you
know,
but
whether
it's
verbal
or
written
and
please
wear
it
today,
because
I
know
you
need
to
get
to
where
you
need
to
get
to.
I
A
I
I
A
I
Again,
we
don't
see
the
confidential
reports
because
we're
respecting
everybody's
privacy.
What
happens,
though,
is
public
health
would
let
us
know
if
there
is
a
gap
and,
for
example,
if
there
was
a
contributing
factor,
one
of
our
facilities,
the
driver's
lounges
or
something
like
that
they
would.
Let
us
know
what
they
have
done.
Very
proactively
is
when
we
had
that
little
spike
a
couple
weeks
ago.
They
came
back
and
they
did
visits
with
us
through
our
our
staff
facilities,
and
we
had
some
cleanup.
I
We
had
to
do
not
physical
cleaning
but
enforcement
of
number
of
people
in
the
lounges.
We
have
a
prayer
room
that
we
had
to
restrict
the
number
of
people
in
there.
The
wipe
down,
pre
and
post
use
of
the
prayer
room,
those
types
of
things
and
then
just
recently,
we
brought
proactively
brought
them
into
our
control
room
because
that's
a
closed
environment
with
a
lot
of
people.
I
A
Okay
and
final
question:
ottawa
public
health
has
identified
different
areas.
Wards
of
the
city
that
are
relative,
covet
hot
spots.
It's
it's
on
their
their
website.
The
so
alta
vista,
for
example,
beacon
hill
searville
have
much
higher
rates
of
covet
than
other
parts
of
the
city,
including
say
canada
and
stittsville.
A
I
A
B
I
Yes,
chair,
thank
you.
I
just
I
know
in
our
presentation.
We
made
some
comments
about
root
cause
on
the
crack
wheels.
I
just
I
know
the
lead
investigators
already
reached
out
both
to
myself
and
to
the
the
city
manager.
I
just
want
to
make
sure
we're
absolutely
clear
to
where
we
stand
with
the
tsb
investigation.
The
tsb
has
not
signed
off
on
anything
on
root
cause,
their
investigation
is
ongoing
and
what
we
have,
what
we've
looked
at
and
what
we've
concluded
is.
I
They
have
not
signed
off
on
that
and
it
will
be
a
while
for
them
to
do
that
and
so
again
I
know
that
mr
johnson
who's,
the
lead
investigator,
has
some
concerns
about
us
publicly,
sharing
that
and
it's
it's
not
ill
intent
in
any
way
or
to
give
a
false
sense
of
security.
It
is
a
robust
process
that
we
all
have
that
we
put
forward
on
here,
but
I
wanted
to
make
sure
that
members
of
commission
knew
the
tsb
investigation
is
still
ongoing.
C
Thank
you,
mr
chair,
and
just
a
point
for
my
fellow
counselors
and
commissioners.
It
turns
out
if
you
lose
internet
connection,
and
you
have
your
hand
up
your
hand
goes
down,
so
I
thought
it
was
on
the
list
quite
a
bit
earlier
anyhow,
mr
manconi,
you
touched
on
rtg
paying
attention
to
the
macro
and
the
micro
which
is
encouraging
to
hear
and
the
right
approach.
C
I've
mentioned
this
at
our
commission
before
I
think.
Sometimes
we
have
some
difficulty
finding
the
right
balance
between
macro
and
micro.
I
think
right
now
we're
very
focused
on
micro
or
missing
some
of
the
bigger
picture
things
about
the
future
transit
in
our
city,
which
may
or
not
be
entirely
within
the
purview
of
this
commission.
It's
also
fed
cone
council,
but
I
wanted
to
just
hone
in
on
something
with
communications,
appreciating
that
the
last
year
has
been
very
difficult
with
all
of
the
issues
with
lrt
and
buses.
C
Your
approach
has
been
to
over
communicate
and
we
all
appreciate
the
transparency.
I
think
there's
a
point,
though,
where
that
over
communication
can
become
a
bad
thing.
You
know
when
the
communication
is
happening
through
twitter.
We
lack
some
context.
It
came
up
in
one
of
the
earlier
commissioner's
questions
around.
I
think
it
was
a
break
fault
that
was
brought
up
over
communication
could
be
a
problem
if
you
happen
to
miss
something,
and
then
the
public
might
think
that
you
are
hiding
something
or
not
being
transparent
and
the
other
one
is.
C
You
know
when
you
have
a
constant
barrage
of
issues
without
context,
you
kind
of
lose
the
forest
for
the
trees.
I
can
only
think
you
know
if
we,
if
we
tweeted
out
every
time
there
was
a
light
standard
broken
in
the
city,
it
might
create
a
very
inaccurate
view
of
how
well
our
street
lighting
is
working
and,
as
we
hopefully
move
towards
a
phase
where
issues
aren't
happening
with
such
frequency.
Do
you
see
a
need
or
are
you
I
just
wonder
if
you
could
comment
on
how
that
communication
might
evolve?
C
I
That's
a
great
question,
so
I
think
there's
a
couple
of
themes
to
my
response.
The
first
is
no
resp
no
surprises
to
to
any
member
of
council
and
members
of
commissions
and
that's
on
the
big
things
you
know.
Hence
that
long-winded
memo
that
I
wrote
out
about
the
payment.
You
remember
when
I
you
know
had
to
come
back
and
say
yeah
we
did
make
a
payment.
Sorry,
I
thought
it
was.
I
You
know
known
and
so
forth,
I'm
not
going
through
another
one
of
those
episodes
in
31
years
of
my
career,
I
you
know
I've.
I
take
a
great
pride
in
making
sure
that
you,
the
counselors,
are
always
informed
and
that
memo
it's
funny.
I
only
had
one
counselor
call
me
about
it,
but
there's
a
lot
of
that
memo
and
it
basically
says-
and
it
speaks
exactly
to
what
you're
saying
counselor,
I'm
not
going
to
be
memoiring
you
every
time
we
make
a
payment
to
rtm.
I
I
I
finished
that
with
hey
we've
told
you
where
we
are
you've
had
the
the
the
confidential
briefings
on
default.
Steve
cadillacques
is
fully
supportive
that
we're
not
going
to
be
mammaling
council
every
time
we
make
a
payment
to
rtm.
Just
like
we
don't
memo
you
every
time
we
make
millions
and
millions
dollars
of
payments
every
day
to
other
contractors.
I
I
Well,
I
can
tell
you
that
was
a
mental
health
issue
and
there's
a
strict
protocols
to
privacy
and
to
caring
and
compassion
and
so
forth,
and
here
we
were
responding
to
media
inquires
about
what
was
going
on
the
track,
why
we
had
to
shut
the
system
down
and
so
forth.
So
it
is
that
balance
that
we're
looking
for.
But
I
understand-
and
I
respect
the
difficult
journey
you
all
have
been
through,
and
you
have
my
commitment
that
I
will
inform
you
on
the
big
things
I
will
give
you
updates.
I
I
will
tell
you
if
there's
new
issues
that
impact
the
service
in
a
significant
manner,
but
I
wasn't
joking
early
on
I'm
not
going
to
tell
you
about
the
raccoon,
that
was
at
pima
city
today
that
had
a
customer
taking
a
picture
of
it.
That
may
have
impacted
service
for
a
few
minutes,
because
that
doesn't
that
doesn't
help
you
at
all.
I
What
helps
you
is
knowing
what
the
outcomes
of
that
service
are?
Are
they
running
at
those
performance
indicators?
That's
why
you
know
the
15
trains
at
some
point.
We
got
to
stop
talking
about
that
because
that's
not
what
train
companies
do.
That's
not
what
what
railroads
do?
They
talk
about
headway
service
time
and
it's
coming
in
under
five
minutes
three
minutes
and
40
seconds,
roughly
with
15
trains
at
peak.
That's
the
performance
target.
I
You
know,
counselor
brockton
asked
about
performance
and
targets,
that's
what
we
need
to
be
talking
about
and
and
more
importantly,
to
give
you
the
confidence
on
governance
and
are
we
meeting
the
mandate
and
so
forth?
Is
the
report
on
performance
management
that
needs
to
come
back
to
you
so
that
you
have
the
information.
You
have
all
the
levers
to
push
and
pull
to
hold
us
accountable,
because
it
is
your
city.
It's
on
my
train.
I
It's
not
my
city,
it's
yours
and
thank
you
for
the
question,
because
it's
exhausting
staff
and,
quite
frankly,
you
know
I've
heard
updates
about
where
we
on
this
project,
where
we're
on
that
project,
we're
consuming
a
lot
of
staff
chasing
down
some
tactical
information,
but
I
get
it.
We
need
to
rebuild
that
credibility.
We
need
to
rebuild
that
confidence
and
we
will
it's
a
phenomenal
system.
The
first
of
its
kind
with
no
playbook-
it's
never
been
done
anywhere
in
the
world
and
you've
done
it
and
when
that
system
runs
well,
it
runs
well.
I
C
Well,
thank
you,
mr
manconi.
I
had
actually
written
down.
I
can't
wait
for
the
day
when
we
can
get
to
not
talking
about
the
number
of
trains
in
service,
but
talking
about
whether
or
not
we
were
meeting
our
target
headways,
you
mentioned
performance
management
reporting,
so
I
hope
that
over
the
course
of
this
fall,
we
can
get
back
on
track
for
developing
the
regular
reporting
to
the
commission,
but
that's
something
I
can
speak
with
the
chair
about
offline.
C
Before
I
wrap
up,
I
wanted
to
touch
on
something
counselor
cavanaugh
had
brought
up
around
transit
as
a
public
service
and
how
transit's
funded
in
the
city
and
councilor
kavanagh
I'd
be
very
happy
to
work
with
you
and
other
counselors
on
setting
up
a
task
force
to
look
at
this.
I
think
it's
something
we
need
to
be
doing.
Thank
you,
mr
chair.
B
B
I
know
there
was
a
lot
of
people
very
nervous
about
what
was
being
said
on
social
media
during
that
episode,
and
so
I
I
thank
you
for
bringing
that
up,
and
I
know
we're
going
to
work
with
public
health
to
get
some
guidelines
on
those
issues
to
provide
for
counselors
and
citizen
commissioners.
So
thank
you
for
that.
Counselor
mckinney
you're
up
next.
D
D
D
It's
also
at
a
time
when
ridership
is
very
low
on
the
train,
but
I
can
also
tell
you
that
I
take
transit.
I
take
transit
quite
regularly.
I
wouldn't
say
frequently
because
I
don't
go
up
my
house
frequently,
but
I
do
take
it
regularly
and
you
know
when
it
is
operating
when
the
train
is
operating.
Well,
there's
there's
no
better
way
of
moving
around
the
city.
I
do
have
to
reiterate
what
was
councilor
leifer
said.
Now
is
not
the
time
to
scale
back
on
transit
operations.
D
D
D
D
I
just
want
to
ask
about
stage
two
in
particular
the
trillium
line,
because
I'm
in
and
around
it
often
I
just
wondered
what
the
the
progress
is
with
with
t-nex
in
terms
of
the
the
trains
that
I
I've
noted
that
that
tracks
don't
seem
to
be
well
they're
not
being
laid.
We
still
have.
It
looks
to
me
like
there's
delay,
and
you
know
fool
us
once,
but
fool
was
twice
this
time.
We
have
to
ask
the
tough
questions
going
into
service
service
revenues
revenue
service.
D
Rather
so,
where
are
we
at
with
stage
two?
Are
they
on
time
in
particular
t-nets?
Because
there
was
you
know
there
was
quite
a
bit
of
questioning
around
the
you
know
snc
lavalier,
getting
that
getting
that
contract.
So
am
I
just
I'm
quite,
and
I
think
I
will
be
asking
this
question
monthly.
I
want
to
know
where
they
are
in
terms
of
of.
B
K
I
I
If
you
look
at
the
video
in
the
update,
there's
a
lot
of
structure
work,
that's
being
done,
that's
the
critical
path
and
and
the
vehicles
so
counselor.
You
know
the
response
is
fedco.
I
mean
I'd,
be
happy
to
give
you
more
but
and
by
the
way
I
fulmi
once
told
me
twice:
that's
directed
at
others.
I
hope
and
not
this
team,
but
the
the
due
diligence
of
watching
the
schedule
oversight.
D
B
C
Thanks
very
much
chair,
it's
a
beautiful
day
outside
trying
to
get
a
bit
of
fresh
air
while
we're
going
through
this
meeting.
But
it's
been
very
interesting
to
listen
to
and
thank
you
for
staff
and
and
all
the
counselors
with
the
questions.
It's
been
very
very
helpful
to
get
the
information
today.
I
just
wanted
to
to
jump
in
on
transit
as
a
service,
and
you
know
some
of
the
task
force
that
council
gower
was
talking
about
and
castle
kavanaugh
and
casa
mckinney.
C
But
it's
worked
out
very
well,
and
so
I
think
that's
the
type
of
conversation
we
need
to
be
having
in
ottawa
as
well
and
looking
at
transit
as
a
service,
and
certainly
those
conversations
have
started.
You
know
we're
going
to
be
releasing
a
paper
shortly
on
some
of
these.
This
information,
but
I
do
want
to
follow
up
and
see
if
we
can
get
a
task
force
started
with
with
counselors
and
and
and
look
at
this
idea
more
wholesomely
given
given
what
has
been
occurring
across
north
america
in
this
regard.
B
B
D
I
I
No
I'll
I'll,
I
was
thinking
of
issuing
a
memo.
I
know
all
the
counselors
had
questions
and
I
know
the
mayor.
The
chair,
other
everybody's,
been
asking.
So
you
know,
as
things
relaxed
a
bit
everybody's
now
asking
where
are
all
the
projects
and
so
where
all
the
projects
has
been
a
lot
of
work
going
on
so,
but
we'll
give
you
a
wholesome
update.
G
Thanks,
oh
sorry,
now
my
phone's
ringing,
goodness
apologies.
I
only
have
I
only
have
one
question
so
in
line
two
and
the
document
is
listed
under
professional
operations
and
maintenance
services
for
the
city's
confederation
line,
light
rail
transit
project
in
the
amount
of
just
over
550
000,
the
vendor
is
listed
as
sdv
canada,
consulting
inc
according
to
their
website,
their
architectural
engineering
planning,
environmental
and
construction
management,
services
for
transportation
systems,
infrastructure,
buildings,
energy
and
other
facilities
very
long
description.
What
does
this
work
entail?.
I
Stv
has
been
providing
support
through
two
ways:
they're
part
of
the
consortium-
that's
doing
the
engineering
design
for
both
stage,
one
and
stage
two
which
went
through
a
competitive
process
they're
also
on
the
standing
offer
for
support
services
for
the
assessments,
the
specialties
that
troy
was
talking
about.
He
has
a
vehicle
engineer.
They
have
track
engineers,
they
have
metal
people
and
so
forth.
So
it's
a
wide
range
of
both
rail
railway
and
wayside
systems.
I
G
I
G
H
Thank
you,
chair,
merci,
beaucoup,
john,
very
or
pat,
or
troy,
very
quickly
line
items
10
and
18
refer
to
the
operations,
the
maintenance,
support
of
the
automated
fare
control
systems
and
the
back
office
support.
Is
that
not
part
of
the
rt?
Why
is
that
an
oc
transpo
purchase?
Is
that
not
part
of
the
rtg
rtm
contract
for
the
operation
of
the
lrt.
F
H
F
H
B
E
Thanks
chair,
I
did
just
a
few
quick
questions.
Just
give
me
one
second,
so
thank
you
for
the
quarterly
update.
Of
course,
the
covid
impact
is
very
hard
on
both
the
lack
of
revenues,
a
revenue
decrease
and
cost
increase.
I
just
wanted
to
focus
first
on
the
non-covered
deficit,
which
is
at
the
very
bottom
of
page.
Five
staff
indicate
a
non-cova
deficit
of
12.4
million,
citing
insurance,
higher
staffing
costs
and
the
addition
of
r1
and
s1
could
staff
just
what's
driving,
that
is
the
insurance
cost
driving
that
we've.
E
A
E
I
So
the
motion
that
you
approved
said
when
the
city
manager
and
myself
deemed
that
the
service
that
rtm
is
delivering
is
reliable
and
consistent.
We
memo
you
and
tell
you
that
we're
reinstating
the
fair
increase,
we're
positioned
to
do
that.
The
issue
it's
a
difficult
one
is:
when?
Is
it
good
good,
good
enough
and
I'm
not
talking
from
a
default
perspective?
I'm
talking
about
it
consistent,
and
you
heard
my
opening
comments,
so
you
can
connect
up
the
dots.
I
The
challenge
with
that
is
we're
running
out
of
months
to
institute
any
fair
increase
and
there's
a
compounding
effect,
because
that
is
that
just
builds
over
the
years,
it's
hundreds
of
millions
or
millions
of
dollars
that
gets
compounded
plus
you
know
the
challenge
of
introducing
a
fare
increase
during
a
pandemic
and
all
those
things
so
we're
we've
got
a
little
team
together
myself,
ms
steffensen
others,
the
city
manager
and
we're
trying
to
figure
out.
How
do
we
determine
if
in
this
year
that
we
can
bring
forward
that
recommendation?
I
E
E
I
I
just
have
one
more
question:
it's
sort
of
in
the
weeds
when
I
look
through
the
the
detailed
spreadsheets
that
were
that
accompanied
the
report
and
there's
one
report:
it's
called
listing
of
transit
deferred
2020
projects,
it's
at
the
very
back
transportation
services
department.
There
are
two
lines
that
are
the
same
in
the
report:
one
it
says:
bus
stops
and
shelters
and
the
other
it
says.
Bus
stops
and
shelters.
2020.
I
F
I
was
our
john,
mr
chair.
Those
are
two
amounts
which
we
had
authority
to
spend.
Those
are
amounts
that
had
not
yet
been
needed
in
to
the
the
point
where
he
made
the
decisions
where
it
was
became
important
that
we
had
to
return
some
capital
to
reserve
to
allow
for
budget
balancing,
because
those
were
amounts
that
hadn't
yet
been
spent
and
that
we
didn't
see
were
likely
to
be
fully
spent
before
the
end
of
the
year.
We
advised
finance
that
they
could
be
returned
to
source.
E
G
G
So
if
I
understand
you
correctly,
there
is
going
to
be
no
impact
to
our
paratranspo
customers
as
a
result
of
this
deferral.
So
there
will
all
the
things
that
we've
said:
we're
working
on
the
online
booking
and
and
parapay
and
and
all
those
sort
of
various
projects.
There
will
be
no
impact.
Those
projects
whatsoever.
B
C
B
K
And
I've
submitted
this
as
well,
so
there
is
a
copy,
but
I'll
read
it
out.
So
at
the
december
11
2019
meeting
council
unanimously
adopted
motion
25-6
that
was
moved
by
myself
and
seconded
by
councillor
menard.
Since
then,
senior
levels
of
management
have
voiced
recognition
of
the
importance
of
electrification
of
municipal
transportation
networks.