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From YouTube: City Council - April 27, 2018 - Part 1 of 2
Description
City Council, meeting 39, April 27, 2018 - Part 1 of 2
Agenda and background materials:
http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=13091
Part 2 of 2: https://www.youtube.com/watch?v=8RsoGkdwfyI
B
B
Oh
one,
zero,
zero
and
that
will
facilitate
people
making
donations
and
I'm
pleased
to
tell
you
that,
with
the
help
of
a
number
of
corporations,
but
also
a
lot
of
individuals
who
are
now
getting
involved
in
things
like
employee
campaigns
inside
companies,
there
are
lots
of
companies.
That
said
they
will
match
what
their
employees
do,
and
so
on
that.
As
of
this
morning,
after
only
two
days,
we're
at
one
point
one,
eight,
four
million
dollars
and
I
think
that
numbers
going
to
continue
to
rise
quite
rapidly.
B
But
I
would
ask
if
members
of
council
have
the
opportunity
to
own
social-media
followings
to
publicize
the
text
address,
which
I
think
now
makes
it
easier.
In
addition
to
the
Toronto
foundation,
dot
see
a
website
address
where
you
can
also
make
a
donation
to
publicize
that.
Obviously
we
want
to
collect
a
lot
more
than
1.1
84
million
as
much
as
that's
a
great
start,
and
so
I
would
enlist
your
help.
B
We
know
that
it
would
be
the
Toronto
way
beyond
what
government
can
do
to
help
some
of
these
agencies,
and
so
on
that
can
help
these
families,
so
I
hope
people
will
help
us
to
get
this
word
out
today
and
again,
it's
Toronto
you
text
the
word
Toronto
to
eight
zero
one:
zero,
zero
and
or
go
to
Toronto.
You
go
to
Toronto
Foundation
CA.
Thank
you
very
much.
B.
A
Thank
you,
remember
the
council.
We
will
not
review
and
confirm
the
order
paper.
There
are
22
items
left
on
the
agenda
council
had
previously
timed
item:
CC
39.4,
the
ombudsman
2017
annual
report
in
item
IX
33.8
on
the
Smart
City
challenge
update
on
as
our
next
items
of
business.
Today's
meeting
must
end
by
7:00
p.m.
under
councils
policy
of
ending
meetings
before
sundown
on
Fridays
to
permit
religious
observance.
I
will
not
take
the
release
of
member
holds.
Please
put
your
name
on
your
request,
a
question
staff.
C
Just
wanted
to
if
I
could
add
something
to
the
mayor's
speech
in
that
they
are
also
looking
for
blood
donations.
So
if
you
have
a
blood
donor
clinic-
or
you
know
of
one
in
your
ward,
if
you
want
to
promote
that,
there
is
one
in
the
beach
United
Church
this
afternoon
in
the
beach,
if
you'd
like
more
details
on
that,
let
me
know,
but
that's
also
something
to
help
with
with
the
victims
of
the
trauma.
Thank
you.
Thank
you.
D
A
E
F
B
My
motion
is
simply
one
that
was
the
word
I'm
looking
for
summarizes
the
requests
we
made
of
the
provincial
and
federal
governments
yesterday
in
the
news
conference
to
help
us
with
refugee
shelter,
so
it
I
would
think
it's
non-controversial
and
that
we
and
I
was
accompanied
there
by
a
number
of
members
of
council.
So
that's
what
my
motion
is
and
it
has
been
circulated
so
I
don't
think
it's
going
to
be
controversial.
But
who
knows?
Okay.
D
G
D
A
F
F
A
So
councillor
Pasternak
is
moving.
That
is
everyone.
Okay,
with
that
I'm
favor
carry
now
I'm
on
page
4,
I
mean
on
page
5,
there's
two
members
motions
that
we're
in
that
were
introduced,
gestured
in
and
hasn't
been
held
down.
So
do
we
want
the
movers
to
move?
It
accounts
to
Troy
CMM.
Thirty,
nine
point
three
one
hour:
sorry
counselor
care,
Janice.
D
A
A
A
All
right
do
you
have
30
minutes
the
up
30
members,
there
are
some
members
motions
to
be
at
it,
but
we
don't
have
30
members,
so
no
I
know
so
all
those
in
favor
of
adopting
the
order
paper
on
favor
carried
okay.
So
we'll
go
to
our
first
item
of
business,
which
is
CC
39.4,
which
is
on
the
top
of
page
5,
which
is
the
Ombudsman
report.
A
H
Madam
chair
should
I
go
ahead
or
yes,
yes,
go
ahead.
Thank
you
very
much
good
morning,
madam
chair
and
members
of
council.
Thank
you
for
this
opportunity
to
prevent
to
present
the
briefly
present
the
2017
annual
report
from
Ombudsman
Toronto.
This
is
actually
the
ninth
annual
report
of
the
office
and
it's
the
first
annual
report
since
I
assumed
the
role
of
Ombudsman
in
late
2016.
H
H
The
topics
of
the
complaints
that
we
dealt
with
covered
the
full
range
of
services
that
the
city
provides
with
which,
as
you
know,
I
don't
have
to
tell
us.
City
councillors
are
a
very
broad
range
of
services
and
some
examples
of
the
particular
cases
that
we
dealt
with
are
laid
out
in
the
report
beginning
at
page
15.
H
In
2017
we
completed
three
formal
investigations
and
I
brought
all
of
those
to
Council,
so
you
are
familiar
with
them.
They
dealt
with
complex
systemic
issues
relating
to
oversight
of
the
TTC
enforcement
unit
park,
permit
processes
and
development
charge
complaints.
But
in
addition
to
those
three
investigations
we
conducted
521
inquiries.
An
ombudsman
Toronto
inquiry
is
a
flexible
tool
that
we
use
to
conduct
an
informal
and
a
timely
review
of
an
issue
whether
brought
to
us
by
a
complaint
or
there's
something
that
we
identify
as
a
matter
of
public
concern.
H
Some
of
our
inquiries
are
very
complex
and
they
resemble
formal
investigations
very
much,
but
others,
as
you
can
see,
are
wrapped
up
much
more
quickly.
Almost
half
of
our
inquiries
were
wrapped
up
within
seven
days
and
more
than
65
percent
were
completed
within
one
month.
Inquiries
are
the
day-to-day
work
of
our
office.
My
staff
works
very
hard
behind
the
scenes
to
understand
the
problem
and
to
find
a
creative
and
fair
way
to
resolve
the
situation.
H
When
a
city,
when
somebody
feels
that
they've
been
treated
unfairly,
some
of
our
inquiries
do
result
in
public
reports,
and
we
do
that
when
we
believe
it's
in
the
public
interest
to
do
so.
Those
are
posted
on
our
website.
A
couple
of
them
I've
brought
to
Council,
but
they're
all
posted
on
our
website
for
transparency.
H
We
also
work
proactively
to
try
to
promote
and
ensure
fairness
and
city
services
and
administration
before
it
results
in
complaints
before
it
results
in
litigation
and
in
2017
we
consulted
with
city
staff
on
18
separate
projects
at
their
request,
so
that
we
could
inform
them
what
the
administrative
fairness
requirements
were
for
the
processor
system
being
being
examined
or
designed
to
help
them
understand
and
incorporate
the
legal
requirements
of
administrative
fairness.
We
also
did
a
great
deal
of
outreach
as
you'll
see
on
the
on
the
slide,
both
to
the
public
and
also
to
city
staff.
H
Of
course,
it's
really
important
for
people
to
know
that
we're
here
and
what
we
do
in
order
for
us
to
have
an
impact
and
be
effective.
I
would
like
to
also
mention
that
councillors
routinely
request
a
meeting
with
me,
individual
counselors,
to
discuss
a
difficult
case
or
to
seek
my
office's
assistance
for
a
constituent
who
has
had.
A
A
H
H
Members
of
the
public
can
complain
to
my
office
by
phone,
fax,
email,
mail
in
person
or
through
an
online
forum,
and
while
we
can't
of
course
guarantee
the
outcome
that
the
complainant
is
hoping
for,
what
we
do
is
we
listen
impartially
in
every
case,
and
we,
our
goal,
is
to
make
sure
that
everyone
is
heard
and
that
everyone
knows
that
they
have
been
heard
in
terms
of
where
the
complaints
come
from
in
the
city.
There's
a
map
on
the
on
the
slide.
This
has
remained
remarkably
constant.
H
Actually,
throughout
the
life
of
the
office,
there
has
been
a
larger
proportion,
even
when
you
take
into
account
population
differences,
there's
a
larger
proportion
of
complaints
from
Toronto
and
East
York
than
from
any
of
the
other
community
council
areas.
In
order
to
address
this,
we
have
continued
to
target
our
outreach
specifically
to
North
York,
Scarborough
and
Etobicoke
York,
in
an
effort
to
ensure
that
people
in
those
parts
of
the
city
know
we're
here
and
know
how
to
reach
us.
If
they
need
us.
H
This
is
the
graphic
illustration
that
we
use
of
the
requirements
of
administrative
fairness
and
how
it's
structured
everybody
dealing
with
the
City
of
Toronto
administration
is
entitled
to
a
fair
process,
a
fair
outcome
and
fair
treatment,
which,
of
course,
as
you
know,
means
equitable
treatment,
as
I
like
to
point
out
and
as
councillor
DiGiorgio
actually
reminded
me,
fairness
is
about
the
impact
on
people,
it's
not
about
the
effort
that
public
servants
or
or
others
providing
service
put
into
it.
It's
about
the
impact
and
the
and
the
the
result.
H
So
we
elaborate
on
this
concept
of
administrative
fairness
and
how
it
works.
At
page
four
of
our
report,
we
also
have
a
guide
on
our
website
for
city
staff
in
terms
of
our
findings,
because,
as
you
know,
we
look
at
problems,
we
make
findings
and
then
we
make
recommendations
when
appropriate.
The
findings
are
also
pretty
steady
year
to
year
in
terms
of
the
problems
that
appear
most
often
and
number
one
is
always
inadequate.
H
Communication,
clear
and
effective
communication
with
the
public
continues
to
be
something
that
the
City
of
Toronto,
which
is
a
large
and
complex
organization,
needs
to
work
on,
and
that
includes,
of
course,
its
agencies,
corporations
and
boards,
not
just
the
city
divisions,
you've
heard
me
say
this
before
and
I
expect.
You'll
hear
me
say
it
again:
it's
important
I
think
to
note
that
the
required
communication
has
two
parts.
H
The
work
of
ombudsman
Toronto,
if
I
may
say
so
respectfully
enhances
public
trust
and
satisfaction
in
our
municipal
government
I'm
immensely
proud
of
my
team
and
of
the
work
that
that
we
do
and
of
the
work
that
we
accomplished
in
2017
and
if
I
may
say
so,
I
believe
that
the
City
of
Toronto,
this
council
and
the
public
are
getting
superb
value
from
the
very
modest
investment
that
is
being
made
in
our
office.
I
feel
privileged
to
serve
as
the
city's
Ombudsman
and
really.
That
concludes
my
presentation.
E
Thank
you,
madam
Speaker.
Thank
you
very
much
for
your
work.
I
have
a
question.
I
have
couple
of
questions
around
the
percentage
of
complaints
you
know
Scarborough
had
about
20
percent
or
so
in
your
outreach
strategies.
Has
that
been
taken
into
consideration?
We
are
more
effort
of
the
outrage.
You
know
you
had
some
statistic
that
short
stakeholder
engagement
and
so
on
has
that
been
disproportionately
adjusted
so
that
it
takes
care
of
areas
that
have
less.
We.
H
Continue
to
work
on
and
to
look
for
ways
to
do
increased
outreach
in
areas
of
the
city
that
we
feel
aren't
accessing
our
services.
Proportionately,
we
had
three
specific
community
engagements.
In
2017
we
attended
MPP,
sue,
Wong's,
annual
health
and
government
information
fair.
We
went
to
a
Community
Association
community
barbecue
in
Ward
41,
and
we
also
attended
Tamil
Fest.
So
so
we
are
always
looking
for
opportunities
to
partner
with
councilors
in
any
part
of
the
city,
so
that
our
message
can
be
spread,
but
it
is
something
we
continue
to
work
on.
Do.
E
You
have
a
desegregated
data
that
we
can
look
at
in
terms
of
you
had
the
numbers
in
terms
percentage
in
terms
of
complaints,
but
the
type
of
complaints
do
they
differ
from
area
to
area.
Have
that
analysis
being
done
like
if
it
is
it
from
Scarborough,
mainly
coming
because
of
lack
of
communication
or,
like
you
know,
the
categories
you
had
have
been
some
look
into
whether
there's
a
pattern
we.
H
E
Example
in
in
in
my
area,
there's
a
lot
of
perception.
I
need
to
know
whether
it's
reality
that,
because
of
people
who
do
not
usually
challenge
the
communication
levels
from
the
city
are
much
worse
like
when
streets
got
closed.
They
don't
let
us
know
why
it's
closed
and
then
things
happen.
People
aren't
informed
and
so
on.
So
is
there
a
way
to
look
at
the
data
to
see
if
that
that
there
is
some
patterns
in
terms
of
where
lack
of
communications
are
where
more
enforcement
is
and
so
on?
Yes,.
E
In
terms
of
in
terms
of
language
based
capacity
to
support,
for
example,
north
scarborough
scarborough
itself
is
huge,
geographically
one-third
of
the
area
and
and
to
to
break
down.
Maybe
there
are
areas
that
may
be
even
less
more
likely
to
make
complaints,
because
one-third
of
the
land
mass
with
25%
of
the
population
is
huge
if
there's
ways
to
even
within
scarborough,
there
are
areas
that
may
be
more
likely
to
be
participating
actively
than
the
other
ones.
Is
there
being
some
sort
of
a
graphical
disaggregation
as
well
through.
H
You,
madam
Speaker
I,
think
that
makes
sense
and
again
I
would
invite
counselor
Shannon
and
your
colleagues
to
if
you
can
help
us
with
our
outreach.
For
example,
I
know
that
you're
in
in
frequent
communication
with
your
constituents,
if
you
would
give
us
a
little
corner
of
your
newsletter
to
to
inform
them
about
us
in
our
work
and
how
to
reach
us,
we
would.
We
would
welcome
that
opportunity.
The.
E
E
Last
question
I
have
is
around
language
capacity
in
terms
of
people
wanting
to
make
complaints
in
different
languages,
particularly
maybe
the
most
spoken
languages,
with
respect
to
not
so
much
capacity
in
terms
of
speaking
in
English,
so
whether
it
be
Cantonese,
Mandarin
or
Tamil
or
different
languages
that
have
higher
newcomer
population.
Is
there
being
some
capacity
edition
on
that?
Yes,.
H
E
H
E
F
Thank
you,
madam
Speaker,
and
thank
you,
madam
Ombudsman,
for
for
this
report.
I'm
just
drifting
through
pages,
I,
guess,
15
to
17.
You've
you've
listed
off
a
number
of
different
situations
in
which
you've
been
involved
when
I
go
to
number
five.
Improving
information
about
Appeals
property
tax
I
can
see
that
you've
sort
of
made
a
macro
recommendation
on
how
revenue
services
can
fix
their
website
and
make
it
clearer
and
I
think
that's
very
close
to
the
mandate
that
you
have
improving
government
but
then
I
start
venturing
into
some
of
these.
F
These
other
cases
and
I
am
wondering
at
times
how
you're
spending
your
time,
you're
you're
you're
venturing
into
sort
of
surgical,
minutiae
where
you're
you're
working
on
individual
micro
cases
that
are
beyond
the
scope
of
actually
improving
government
I
I
look
at
number
six
saving
a
senior
from
eviction.
Are
you
aware
that
we
have
a
commissioner
of
housing,
equity,
I?
Think
it's
Cynthia
summers
and
her
mandate
is
to
actually
work
with
at-risk
tenants
in
our
in
our
social
housing
portfolio
through.
H
You,
madam
Speaker,
the
the
office
of
the
commissioner
of
housing,
equity,
deals
with
seniors
and
vulnerable
tenants
who
are
facing
eviction
because
they
haven't
paid
their
rent
and-
and
this
was
a
different
situation.
This
was
an
unusual
situation
of
a
of
a
gentleman
whose
behavior
had
gotten
him
in
him
into
trouble
with
TCH,
see
they've
gotten
these
eviction
notices,
but
he
was
terminally
ill
and
the
eviction
would
have
posed
a
great
hardship
for
him.
So
we
basically
mediated
between
him
and
and
TCH,
see
it's
something
that
would
have
taken.
H
F
When
you
get
a
complaint
about
someone,
who's
building
permits
is,
is
taking
extra
time.
I
see,
there's
a
there's,
an
appeal
confuse
her
front
yard
parking.
Do
you
first,
let
the
counselor's
office
try
and
resolve
it
at
the
local
level
before
your
office
gets
involved,
or
is
this
may
be
sent
off
to
three
one
one,
both
both
avenues
of
customer
service
that
we
have
at
the
city
through.
H
You,
madam
chair,
our
process
is
to
require
complainants
if
they
are
able
to
to
raise
the
issue
directly
with
the
city
department
that
their
they've
had
a
problem
with.
So,
for
example,
when
it's
a
matter
of
a
building
permit,
we
would
say:
have
you
made
your
complaint
to
Toronto
Building
and
have
you
you
know?
Have
you
exhausted
your
avenues
there?
If
they
have,
then
that's
when
we
get
involved?
It's
not
our
practice
to
involve
councillors.
Individual
councillors
in
the
issues
well,.
F
H
F
Just
I'll
just
conclude
by
asking
you
I
mean
it
strikes
me
as
a
small
number
in
a
organisation
that
has
an
eleven
billion
dollar
operating
budget,
probably
an
extended
reach
of
50,000
employees,
including
all
divisions
and,
and
we
do
a
lot
of
things
right,
but
we
need
to
improve
in
a
lot
of
areas.
It
seems
low
and
I'm
wondering
if
you
can
respond
to
that
through.
H
You,
madam
Speaker
I
I,
agree
with
you,
but
my
staff
see
lo2
I
mean
we
only
have
12
people,
so
what
we
can
accomplish
in
a
year
with
16
hundred
and
fifty
complaints
coming
in,
we
want
to
listen
to
complainants.
We
have
many,
many
people,
I
should
add,
who
call
us
and
email
us
on
a
very,
very
frequent
and
troublesome
basis.
We
have
a
lot
of
difficult
challenges
of
that
type
and
we
are
as
well
trying
to
have
a
broad
and
systemic
and
profound
impact
on
improving
city
government.
H
G
You
madam
Speaker
I,
have
to
speaking
for
you
I,
want
to
thank
the
our
accountability
officer
for
being
here
this
morning
and
the
hard
work
that's
is
done.
Certainly
I've
went
to
this
firsthand
some
of
the
work
our
office
was
done
just
before
she
she
got
in
the
position
and
I
certainly
welcome
the
fact
that
she
will
be
providing
us
some
language
in
order
for
us
to
move
forward.
Madam
Speaker,
however,
I
do
want
to
ask
this
question
of
the
Auditor
General.
G
There's
cases
that
you
worked
on
that,
unfortunately,
your
office
was
not
able
to
bring
a
successful,
passing
on
and
I'm
wondering
what
do
you?
What
changes
would
your
office
make
and
what
mechanisms
and
what
tools
do
you
need
that?
We
can
probably
help
you
with
in
order
to
make
sure
that
the
case
that
we
bring
forward
to
you
that
do
not
have
an
impasse
I
resolved
through.
H
You,
madam
Speaker
and
I,
think
it's
it's
partly
a
question
of
how
you
define
a
successful
outcome.
We
don't
always
achieve
the
outcome
that
the
complainant
is
looking
for.
What
we
always
aim
to
achieve
is
a
thorough
review
of
an
issue
and
a
determination
whether
there
has
been
a
excuse-me
administrative
unfairness.
If
there
has,
we
call
it
out,
we
we
we
name
it
and
we
recommend
a
resolution,
so
I
I
think
it's
difficult
to
say.
A
percentage
of
cases
that
are
six
are
unsuccessful.
H
You,
madam
chair,
I,
I'm,
never
discussed
individual
cases.
My
office
maintains
confidentiality,
but
you
know
we
we
look
at
issues,
we
see.
If
we
can
find
unfairness,
we
don't,
as
you
know,
make
orders
or
tell
city
divisions
or
agencies
or
corporations
that
they
must
do
something
we
deal
in
persuasion
and
recommendation
and
and
speak
speaking
out,
and
when
we
find
an
unfairness
that
we
believe
the
public
needs
to
know
about.
We
say
so,
but
beyond
that
we
don't
we
don't.
We
can't
make
changes
through
force.
G
It
maybe
my
semeth
my
times
up.
No,
no,
it's!
Okay!
Thank
you
is
the
time
that
we
provide
you
with
a
alternative.
If
you
want
to
call
it
the
possibility
of
you
issuing
an
order,
there's
a
time
that
we
give
you
in
your
arsenal
the
hammer
that
says
to
a
city
agency.
You
know
this
was
wronged
and
you
gotta
fix.
It
is
the
time
that
we
give
you
that
part
of
the
mandate
for
you
to
be
able
to
bring
down
the
hammer,
because
in
this
case
and
I
know
you
don't
want
to
discuss
it.
G
H
You,
madam
chair
Albans,
Minh
work.
Doesn't
the
Ombudsman
work
as
a
well-established
field
and
it
on
woodsmen
offices?
A
group
exists
throughout
the
world
and
they
don't
have
the
type
of
hammer
if
I
can
put
it
that
way
that
councillor
Kerry
Janis's
is
describing
it
wouldn't
really
fit
with
the
model.
The
power
that
my
office
has
is
in
our
voice
and
in
our
ability
to
persuade
city
divisions,
agencies
and
corporations
of
the
right
thing
to
do,
and
I
I'm,
confident
that
that
we
have
those
powers.
H
I
Yes,
I
just
wanted
to
follow
up
on
something
that
you'd
mentioned
I'm
speaker
off
to.
Let
me
know
if
this
is
in
order,
but
to
follow
up
a
little
bit
on
your
remarks
about
the
office
of
the
housing
equity
commissioner,
that
counselor
Pasternak
asked
you
about,
and
the
role
of
that
office
in
solving
problems
for
tenants
at
Toronto,
Community
Housing.
It
was
established
in
order
to
circumvent
having
evictions
based
on
non-payment
of
rent
for
people
that,
just
for
whatever
reason,
just
couldn't
get
it
figured
out.
Their
fill
fell
behind
right.
I
Could
we
make
sure
that's
the
case?
I'm
sure?
That's
the
case.
You
sure
that's
the
case
alright
and
that
there
are
what
is
the
advantage
to
your
office,
let's
say
of
having
an
office
of
housing
equity
to
take
on
some
of
these
issues
that
might
end
up
at
your
door
for
people
that
can't
make
it
through
the
system.
Is
there
an
advantage
to
having
that
position
at
Toronto,
Community
Housing,
for
you
and
your.
H
Other
the
other
thing
I
would
just
mention.
Madam
Speaker,
in
response
to
councillors.
Fletcher's
question
is
that
my
office,
my
small
team,
has
to
be
kind
of
knowledgeable
and
learn
about
the
full
range
of
city,
services
and
programs,
and
you
know
one
day
we
might
be
dealing
with
something
with
transportation
services
and
the
next
day
it's
tch
sea
and
the
next
day
it's
Toronto
Hydro.
So
one
thing
about
the
the
Commissioner
I
believe.
I
I
I
Would
you
I'm
just
gonna,
ask
you
about
best
practice
that
should
a
tenant
be
able
to
go
directly
to
this
office
or
what
a
tenant
should
and
that
office
be
able
to
in
your
best
practice
for
Sutton
position
of
that
kind
in
an
organization?
Would
someone
have
the
option
of
going
directly
to
the
housing
commissioner
or
continuing
to
work
with
the
staff
at
organizations
through.
H
You,
madam
Speaker
I'm,
not
adequately
familiar
with
the
intricacies
of
the
structure.
What
I
can
speak
to
is
the
way
my
office
operates
and
the
way
my
office
operates
is
that
somebody,
if
somebody
brings
us
a
complaint,
let's
say
about
MLS
and
what
MLS
has
done
or
has
not
done
the
first
question
my
staff
asks
them
is:
have
you
raised
this
with
MLS,
because
our
philosophy
is
that
it's
the
city's
right
and
responsibility
to
solve
its
own
problems
before
we
get
involved?
H
H
A
H
J
Thank
you
through
you,
madam
Speaker.
Would
you
care
to
comment
so
in
March
you
had
a
report
that
came
out
and
it
had
nine
recommendations
in
it
about
how
we're
dealing
with
our
shelter
system
and
where
we
are
now
with
those
the
response,
those
nine
recommendations.
Are
you
happy
with
the
response
so
far
and.
H
Through
you,
madam
Speaker,
it's
not
in
my
2017
report,
because
it
wasn't
in
2017,
but
I'd
be
happy
to
to
comment
on
that.
We
we
follow
up
on
a
regular
basis
on
all
of
our
reports
and,
yes,
we
believe
that
there's
a
lot
of
work
being
done
specifically
to
deal
with
the
two
issues
that
we
identified:
one
having
to
do
with
communication
of
winter
respite
services
and
the
other
having
to
do
with
conditions
at
the
winter
respite
sites.
J
And
the
reason
I
raised
that
because,
as
well
as
you
had
that
report
with
those
recommendations,
we
also
the
City
Council
passed
a
motion
that
I
put
forward
in
January,
asking
that
all
of
the
information
about
our
shelter
system
be
put
up
in
an
open
data
format
and
we're
still
waiting
for
that
as
well.
I
believe
through.
K
H
Through
you,
madam
Speaker,
my
approved
operating
budget
in
2017
was
1.8
1
million
dollars.
That
was
down
from
2016
when
it
was
1.8,
3
million-
and
you
know
in
an
office
like
mine,
what
the
budget
means
is
people
and
the
people
that
I
have
working
for
me,
who
do
the
the
core
work
of
the
mandate?
Are
investigators
and
complaints.
Analysts
who
do
intake
so
you
know
I,
haven't
yet
formulated
exactly
what
my
budget
recommendation
will
be
for
2019,
but
certainly
my
investigators
and
complaints.
H
Through
you,
madam
Speaker
I
would
welcome
more
resources
to
do
the
job
better
I.
You
know
we're
mindful
of
the
of
the
fiscal
restraints
that
exist
within
the
city
and
what
we
do
now
is
we
do
our
best
with
what
what
we're
given
I
wouldn't
want
to
be
seen
to
be
saying.
We
can't
fulfill
our
mandate
if
you
don't
give
us
a
larger
budget,
but
that
being
said,
we
have
a
lot
of
complaints.
We
we
have
a
need
for
outreach
into
parts
of
the
city
that
we're
not
adequately
touching.
K
Three
three,
madam
Speaker,
would
your
would
you
agree
with
me
that,
again
with
my
office,
my
offices,
experience
with
your
office
is
that
some
complaints
are
dealt
with
relatively
quickly,
but
on
some
of
the
larger
cases
in
my
office
that
we've
put
through
your
office,
it's
it's
taking
your
office
through
their
due
diligence
and
hard
work,
sometimes
a
year
and
a
half
two
years
to
come
to
a
resolution
and
you
have
to
scale
mountains.
Scale.
Walls
to
do
quote
an
investigation.
It's
not
just
a
quick
phone
call
and
someone
says
oops.
K
H
You,
madam
Speaker,
we
do
get
that
kind
of
response.
I
would
also
say
that,
from
experience
that
I've
noted
city
staff
generally
is
very
busy
and
there
are
a
lot
of
pressures
on
their
resources
and
even
if
they
are
intending
to
which
they
usually
are
to
cooperate
with
us
and
to
provide
us
with
the
information
we
need.
We
often
have
to
go
back
many
times
to
ask
for
it
again
or
to
ask
for
more.
H
So
it's
a
lot
of
legwork
to
follow
through
on
a
case,
to
get
the
information
that
we
require
to
to
see
if
there
was
a
problem
of
unfairness
to
make
a
finding
make
recommendations.
So,
yes,
cases
sometimes
take
a
lot
longer
than
I
wish.
They
did
because
of
the
small
number
of
personnel.
Because
of
the
amount
of
effort
that's
required
to
get
through
to
the
end
and
again.
K
Is
my
office,
a
observation
from
my
office,
similar
to
maybe,
in
your
opinion,
other
offices
where
there's
the
message
in
the
messenger?
Sometimes
people
call
us
and
you,
if
you
think
about
what
they're
actually
asking
for
something
about
their
water
bill
or
something
that's
gone
wrong,
that
the
message
actually
is
a
correct
one,
but
the
messenger
is
so
angry,
so
upset
so
unpleasant
so
toxic
that
it
doesn't
surprise
me
that
our
staff
just
try
to
push
them
away
because
they're,
often
rude
and
ignorant
to
our
staff.
You.
H
Madam
Speaker,
that's
actually
a
consultation
project
that
I'm
consulting
with
now.
That
I
think
is
really
important,
is
through
the
acting
city
manager's
office,
on
how
city
staff
can
provides
fair
service
to
people
even
when
it's
difficult,
and
that
may
be
because
of
the
behavior
of
a
complainant,
who's
vulnerable,
who
has
who
struggles
with
mental
illness
or
who's
very
angry
or
who's
just
for
whatever
reason,
making
it
very,
very
difficult
to
serve
them,
and
yet
they
have
to
be
fairly
served
regardless.
H
E
Thank
you,
madam
Speaker
I
want
to
first
off
start
by
thanking
them
both
with
since
office
and
all
the
staff
who
have
done
amazing
work
in
outreach
and
and
addressing
some
of
the
concerns
that
have
been
raised
by
residents.
Iii
echo
the
sentiments
for
increased
support
for
our
accountability
offices,
and
particularly
you
know
this
office
deals
with
many
of
the
direct
services
that
we
talk
about
so
I
I
would
definitely
be
supportive
of
expanding
those
resources.
E
Having
said
that,
I
I
think
it's
very
important
for
us
to
have
more
disaggregated
data
disaggregated
data
that
talks
about
who
is
provided.
Who
is
complaining?
What
is
enabling
them
to
complain?
What
are
some
of
the
resources
that
they
have
and
what
are
some
of
the
resources,
the
other
places
don't
have,
and
how
do
we
kind
of
have
an
equitable
allocation
of
resources,
whether
it
be
language,
resources,
increased
outreach
and
all
these
comes
with
staff,
people
and
staff
persons
to
be
eidetic
dedicated
for
it?
E
I
would
like
to
know
you
know
we're
in
Scarborough
the
complaints
are
coming
from
which
parts
of
the
Scarborough
and
what
languages
are
being
used
for
the
multilingual
support
that
we
are
providing
if
these
communities
actually
know
that
they
would
be
able
to
make
those
complaints
in
those
languages.
So
you
know
this
has
been
in
our
previous
Ombudsperson
report
as
well.
We
are
not
at
the
same
thing
where
certain
areas
are
under
under
represented,
and
this
doesn't
mean
the
complaints
aren't
there
in
those
community.
This
doesn't
mean
that
these
issues
aren't
there
in
these
communities.
E
They
this
doesn't
mean
that
they
are
not.
They
are
perfectly
happy
with
what
the
city
is
doing.
In
fact,
there
are
two
reasons
one
they
do
not
maybe
know
the
mechanisms
to
make
the
complaint.
Second,
the
authority
and
the
kind
of
power
structures
may
be
a
bit
intimidating
for
many
people
to
come
out
and
make
a
complaint
and
so
on.
So
how
do
you
make
these
things
easier?
E
I
actually
say
in
my
word:
if
more
complaints
come,
that
is
a
good
thing,
because
I
know
the
the
the
need
X
is
the
the
lack
of
communication,
the
enforcement-related,
all
the
different
types
of
things
that
exist
are
there,
so
I
would
like
to
see
more
support.
I
would
like
to
see
more
support
for
race
relation
related
complaints
that
come
up.
You
know
we
had
a
incident
couple
of
months
ago.
We
haven't
still
gotten
any
concrete
responses
around
the
excessive
force
that
was
used
by
TTC
law
enforcement
offices
and
what
happened
with
that?
E
So
it's
still
ongoing.
So
these
things
need
more
resources.
These
things
need
a
bit
more
structured
investment.
So
for
us
to
do
that,
we
will
need
this
fact
to
gather
data
we
will
need
which
are
those
complaints
that
are
being
resolved
within
30
days
and
seven
days
and
which
are
the
complaints
that
are
taking
long,
which
departments
are
more
responsive
in
which
department
actually
made
or
which
divisions
may
actually
need
support
themselves
to
be
responding
to
these
things.
E
Maybe
some
of
the
divisions
are
not
responding
fast
enough
because
they
do
not
have
the
resources
within
those
divisions
to
respond
to
complaints
as
well.
So
it
is
very
important
for
us
to
go
deeper
on
this
I
I.
Look
forward
to
meeting
with
the
Ombudsperson
after
this
to
kind
of
look
at
some
ways
to
bring
some
more
recommendations
through
through
my
office,
but
looking
forward
to
enhancing
the
accountability
framework.
We
have
so
that
racialized
people,
low-income
communities,
geographically
isolated
communities,
are
able
to
make
the
best
use
of
the
accountability
office.
Thank
you.
F
Thank
you,
madam
Speaker.
Once
again,
thanks
to
the
Ombudsman's
office
for
the
report,
their
presentation
and
their
work
at
at
the
risk
of
sounding
a
little
negative,
I
think
they're
too
far
over
the
all
over
the
map.
Here
with
many
of
the
things
they're
doing
they're
getting
into
minutiae,
where
they're,
making
targeted
phone
calls
to
various
divisions
for
a
building.
Permit
that
they're
calling
about
property
tax
issues
as
well
as
making
targeted
calls
in
to
forestry
about
trees.
I
always
thought
the
Ombudsman's
office
was
making
government
better
and
I
know.
F
I've
said
it
many
times
before,
but
it
seems
that
the
people
of
Toronto
don't
want
bigger
government.
They
don't
want
smaller
government.
They
want
better
government
and
is
the
responsibility
of
this
office
to
make
government
better
to
make
it
more
responsive
by
using
resources
and
making
strategic
calls
about
trees
and
building
permits,
and
some
other
micro
minutia
things
they
are
actually
doing.
The
work
of
what
3-1-1
may
do
or
a
counselor's
office
may
do.
F
I've
referred
in
my
questions
to
the
Commissioner
of
housing
equity.
The
reference
in
here
to
the
case
of
the
the
T
C
agent
tenant,
who
is
being
evicted
that
did
not
describe
him
as
a
senior,
but
now
that
it's
been
clarified,
I
understand
why
why
this
office
took
it
over?
Nevertheless,
I
think
we
have
to
look
at
the
Commissioner
of
housing
equity
to
make
sure
that
they
can
take
on
these
cases.
F
The
Ombudsman
said
that
they
have
limited
resources,
they're
stretched
to
the
limit
and
I
think
if
they
got
out
of
the
things
that
3-1-1
should
be
doing,
that
counselors
office
is
doing
and
the
Commissioner
of
housing
equity
is
doing.
I
think
they
will
find
that
they
have
the
resources
to
come
back
with
recommendations
and
make
government
better.
Now,
I've
got
to
tell
you
65
recommendations
over
the
course
of
a
whole
year
in
an
organization
like
the
City
of
Toronto
seems
like
a
small
number
and
I'm
not
doubting
their
putting
in
hard
work.
F
But
you
know
when
you
have
a
coroner's
inquest
over
over
over
one
unfortunate
fatality
and
in
unknown
circumstances,
you
could
get
150
recommendations
that
one
one
study
like
that
to
find
that
we're
only
focusing
in
on
65
recommendations
among
818
different
policy
areas
means
that
we've
got
a
lot
of
work
to
do
so.
So
those
are
my
comments.
We
look
forward
to
next
year's
report.
That's
my
those
are
my
comments
and
my
advice
and
I
once
again.
F
Thank
you
for
the
hard
work,
but,
let's,
let's
stay
focused
on
what
the
Ombudsman's
office
is
really
here
to
do,
and
it's
to
make
government
better
to
bring
recommendations
to
Council
so
that
we
can
either
adopt
them
or
debate
them
and
that
the
better
of
the
people
of
Toronto
are
served
better.
Thank
you
very
much.
Thank.
K
You,
madam
Speaker,
like
my
colleague
my
colleagues
before
me,
I'd
like
to
thank
the
Ombudsman
and
her
office,
sorry
for
doing
the
great
work
that
they
do
when
I
look
at
the
Auditor
General's
Office
that
I
see
as
again
an
oversight
office
that
gives
us
I'll
call
it
quantitative
data.
They
look
at
numbers.
They
look
at
statistics,
they
make
qualitative
improvements
to
the
process,
but
their
goal
is
to
make
the
city
better
and
it's
I
will
say.
K
Sometimes
it's
relatively
easy
to
see
that,
because
there's
a
financial
statement
attached
to
it
saying
we
could
save,
could
have
saved
in
the
past
or
could
save
in
the
future.
This
amount
of
money,
certainly
I,
look
at
the
Ombudsman's
office.
All
colored
is
that
perhaps
a
qualitative
office
that
gives
oversight
some
of
the
investigations
in
my
office
that
that
we've
referred
to
the
Ombudsman
have
been
very,
very
complicated
and
some
of
them
have
taken
years
to
see
to
their
conclusion
and
I
have
to
say.
K
From
my
perspective,
every
one
of
the
complaints
that
we
have
sent
to
the
Ombudsman's
office
has
been
resolved
successfully
and
when
I
say
successfully,
even
if
sometimes
the
individuals
don't
get
what
they
want,
they
certainly
feel
that
they've,
at
the
end
of
the
day,
been
treated
fairly.
That
they've
been
given
a
fair
hearing
that
people
heard
them,
listen
to
them,
respected
them
and
had
a
final
outcome
so
again,
even
if
they
don't
win
or
get
what
they
want,
they
actually
feel
respected
by
the
city
and
I.
K
Certainly
it's
hard
for
me
to
put
a
price
on
that.
But
I
know
that
that's
what
makes
this
city
function
and
function
very
well
when
we
can
actually
listen
to
the
people
who
have
tried
to
get
through
this
very
complicated
bureaucracy
that
we
have,
who
don't
know
what
the
rules
are,
who
don't
know
how
to
write
a
good
letter
who
don't
know
sometimes
that
if
they
get
a
wrong
answer
here
that
they
go
somewhere
else
or
if,
like
a
ping-pong
ball,
they
go
back
and
forth.
K
Therefore
we
can't
help
the
Constituent
and
when
we
say,
but
it's
blatantly
obvious
to
anybody
who
looks
at
this-
that
this
person
hasn't
been
treated
fairly,
they'll,
say
well
counselor.
We
followed
all
the
rules,
so
I
think
the
Ombudsman's
intervention
and
the
recommendations
help
make
the
city
of
the
place
to
live.
I
certainly
know
through
my
office.
Sorry,
some
of
the
individuals
who
have
come
through
my
office
are
challenging
individuals.
Some
of
them
might
be
vulnerable.
Some
of
them
might
have
mental
health
issues,
but
some
of
them
are
just
toxic
people.
K
Angry
people
ignorant
people
rude
people,
racist
people
where
I
have
to
sit
down
with
my
staff
and
say
put
all
of
that
toxic
stuff
to
the
side.
Forget
it
forget
that
they
called
you
a
stupid
immigrant
forget
all
of
that
stuff.
Let's
actually
look
at
the
complaint
and
get
past
the
messenger
and
see
if
there's
actually
something
here
that
we
should
look
into
and
very
often
despite
the
challenges
of
that
individual
who
is
angry
and
toxic
and
rude.
We
actually
find
underneath.
K
All
of
that
there
is
an
actual
complaint,
and
certainly
my
office
tries
our
very
best
to
help
those
individuals,
but
sometimes
when
those
individuals
for
all
up
for
four
reasons
that
sometimes
are
the
messengers
own
fault.
They
end
up
in
the
Ombudsman's
office
and
by
the
time
they
reach
one
of
those
staff
in
that
office.
There
they've
got
a
bee
in
their
bonnet
they're
angry
they're
impatient.
They
have
told
their
story
five
times
already.
K
Yeah
they're
done
and
so
I
understand
why
the
Ombudsman's
office
deals
with
every
single
department
that
we
deal
with,
because
that's
where
people
have
their
their
problems
so
I
differ
then
from
my
colleague
counselor
Pasternak.
When
he
says
well,
maybe
they
shouldn't
be
doing
what
3-1-1?
Does
they
don't
do
three
one
one
calls
they
do
not
do
those
if
somebody
calls
the
Ombudsman's
office
and
says
I
really
want
this
pothole
fixed.
K
It's
really
bothering
me,
they
don't
take
them
on
they'll,
say,
call
3-1-1
call
your
counselor
call
your
Toronto
Community
Housing
people
call
your
social
workers,
so
they
do
refer
people
out.
They
are
in
office
of
last
resort
when
people
have
been
treated
unfairly
by
our
rules
by
our
government
by
our
city
councilors
by
our
staff.
People
need
somewhere
to
go
so
I'm
very
grateful
that
we
have
an
Ombudsman's
office.
I
was
a
proponent
at
the
beginning,
I'm
a
proponent
now
and
certainly
I,
do
think.
This
office
actually
needs
more
resources
in
the
future.
A
You
County
Fair
maker
I,
just
I,
just
want
to
make
a
few
comments
that
we
don't
have.
We
have
approximately
24
25
councillors
and
I've
been
told
that
some
of
the
councilors
will
not
be
here
this
afternoon.
So
I'm
just
warning
members
of
council
that
a
fasiq
case
we're
gonna,
have
to
defer
the
whole
agenda
to
another
council
meeting.
So
if
we
can
try
to
keep
it
limited
on
what
the
speakers
say
and
questions,
so
we
can
get
some
of
the
key
items
that
adopted
today
or
everything
will
be
deferred.
J
Thank
you,
madam
speaker,
for
your
comments.
You
just
inspired
me
to
greatness
I'm.
Gonna.
Be
short,
my
comments
I,
want
to
thank
the
Ombudsman's
office
for
all
of
their
hard
work,
that
they
do
the
Ombudsman
all
and
all
of
her
staff.
I
was
kind
of
surprised
by
some
of
the
comments
and
the
line
of
the
questioning
for
the
middie
Ombudsman's
office,
asking
you
know
how
they're
making
the
city
better
and
why
they're
involved
in
some
of
the
things
that
they
do.
J
If
you
go
to
the
Ombudsman's
website,
they
don't
there's
no
discussion
to
making
this
city
better
and
for
me,
as
a
city,
councilor,
I
I
expect
myself
and
my
staff
and
3-1-1
to
make
this
city
better.
If
you
want
fairness,
if
you
have
an
issue
with
city
staff
or
your,
you
know,
and
you
want
fairness,
accountability,
you
want
confidentiality,
you
go
to
the
Ombudsman's
office
and
that's
what
that's
what
they're
there
for
it's,
not
to
make
the
city
better!
That's
our
job,
that's
3-1-1
job!
J
When
people
have
issues
and
don't
think
they
can
get
it
resolved
in
a
meaningful
manner.
That's
why
they
go
to
the
the
Ombudsman's
office
and
that's
why
I
want
to
thank
them.
I've
had
issues
myself
you're
trying
to
help
constituents
and
you
get
into
an
endless
loop
of
questions.
Staff
get
moved
around
I've
had
staff
all
of
a
sudden
in
different
agencies.
They
get
moved
and
another
person
comes
on
and
people
that
for
me,
what
should
be
a
simple
complaint?
J
My
residents
think
it's
a
simple
issue
takes
months
and
months
to
get
dealt
with
and
when
they
feel
frustrated
and
have
nowhere
else
to
go
and
they
want
to
do
in
a
confidential
manner.
You
gotta
do
the
Ombudsman's
office.
That's
what's
they're
there
for
that's,
why
this
council
created
it
amongst
the
all
of
the
integrity
officers
that
we
have
so
honor.
Thank
them
for
all
of
their
hard
work.
I
appreciate
what
they
do.
You
know
the
Ombudsman
and
12
staff
looking
after
potential
complaints
from
millions
of
people
and
I'm
wrapping
it
up.
L
Madam
and
good
morning,
everyone
I
will
be
the
shortest
speech
today.
Thank
you
very
much
to
be
Ombudsman
and
her
report
and
her
all
her
staff
and
the
reason
I
hold.
These
is
because
I
want
every
counselor
to
understand.
What's
in
this
report,
I
encourage
every
counselor
to
read
every
accountability,
officers
reports
we
get
and
then
I
might
stop
holding
them.
Thank
you.
A
M
Okay,
madam
Speaker
I'd
like
to
give
a
very
brief
update
on
the
smart
cities
challenge
process.
The
city
is
bidding
in
a
competition
to
win
some
money
from
the
federal
government
on
the
challenge
before
I.
Do
that
just
quickly
very
quickly
recognize
the
team
that
worked
on
this
and
worked
very
hard.
M
Hundreds
of
hours
were
put
into
this
proposal
and
put
into
this
effort,
Mike
Williams
here
beside
me:
Rob
Michael,
Elliot,
Capel,
Chris,
Bollinger,
support
from
the
mayor's
office
with
Syria,
Grell
and
literally
hundreds
of
other
staff
members
got
involved
in
this
and
I'll
talk
a
little
bit
about
how
we
engaged
with
the
community
as
well.
The
just
to
remind
you,
madam
Speaker,
the
the
challenges
of
50
there's
a
50
million
dollar
prize
available
for
a
large
city.
This
is
to
get
going
on
a
smart
city
initiative.
Smart
city
in
this
case
is
really.
M
How
do
we
use
data
and
technology
to
solve
some
of
our
our
more
pressing
problems?
The
prize
you
know
the
decision-making
process
is
now
underway.
We
submitted
on
Tuesday,
they
will
shortlist
by
end
of
summer
to
up
to
five
cities
and
we
hope
to
get
on
that
short
list
and
then
there'll
be
another
few
months
to
refine
the
proposal
and
go
for
the
final,
fifty
million
dollars
just
to
update
you.
We,
we
had
a
very
extensive
public
consultation
process,
both
in
person
at
using
leveraging
our
library
branches
and
also
online.
M
We
received
1200
surveys
from
residents
when
asking
what
would
they
like
us
to
focus
on
and
we
received
approximately
140
project
submissions.
So
these
were
ideas
that
came
from
organizations
in
the
city
and
residents
in
the
city
and
what
they'd
like
us
to
focus
on
the
community
engagement
was
quite
extensive
on
this,
I
won't
go
through
all
of
them,
everything
from
the
board
of
trade.
We
had
an
indigenous
workshop.
We
had
lots
of
different
youth
groups
and
community
groups.
We
talked
to
post-secondary
students,
we
talked
to
academic
institutions.
M
Okay,
so
our
challenge
and
we
have
to
create
a
challenge
statement
which
is
really
the
core
of
what
we're
saying.
Our
challenge
is
really
to
enhance
economic
opportunities
for
the
families
of
the
47,000,
approximately
47,000
children
that
live
in
poverty
in
those
older
high-rise
apartment
communities
in
the
City
of
Toronto
I'll
talk
a
little
bit
more
about
about
that
problem
and
why
why
that
exists?
But
really
it's
it's
kind
of
two
things:
there's
a
physical
divide
between
those
tower
communities
and
the
rest
of
the
city.
So
there
are
challenges
in
those
communities
around.
M
How
do
we
access
healthy
food?
How
do
we
access
transportation?
How
do
we
access
and
participate
in
the
full
opportunities
that
the
city
has
to
offer
and
then
there's
a
digital
divide
which
is
and
I'll
explain
that
a
little
bit
more
in
a
second
so
just
to
level
set
on
the
problem
that
we're
talking
about
this
is
I,
think
something
something
that
you
would
have
seen.
Madam
Speaker,
the
you
know,
26%
of
children,
are
living
in
low-income
households
in
the
city
of
Toronto.
M
We
are,
unfortunately,
the
highest
percentage
of
any
major
city
in
Canada
in
terms
of
child
poverty.
So
that's
something
that
we
should
really
be
working
on
and
we're
already
working
on
in
many
areas,
and
we
identified
the
tower
communities
and
as
another
area
where
we
could
probably
we
could
focus
on
from
a
digital
perspective,
changing
that
situation
in
the
tower
communities
that
number
jumps
to
43
percent.
M
So
this
is
a
map
of
where
those
tower
communities
are
located
and
you
can
see
the
sort
of
incidents
of
where
we
have
some
challenges
in
those
communities
in
some
of
the
communities.
By
the
way,
43
percent
is
the
average
across
all
of
the
tower
communities
in
the
city
and
there's
approximately
1200
towers
in
the
City
of
Toronto.
In
some
communities,
the
child
poverty
rate
is
up
as
high
as
in
the
70s
percentage-wise.
M
So
just
to
talk
about
what
that
digital
divide
is
well
I
mean
the
simple
fact
is:
when
you're
a
low-income
family,
you
have
trouble,
affording
good
quality
Internet
access,
so
you
know
it
can
cost
up
to
$150.
That's
the
average
price
for
home
internet
access,
as
well
as
just
one
mobile
data
account.
So
it
you
know
if
you're
a
low-income
family,
you
would
have
a
very
hard
time
affording
that
and
what
that
does
over
the
long
term.
Is
it
results
in
a
digital
divide?
There
there
a
lot.
M
You
know
there's
a
lack
of
literacy
in
some
of
those
families
and
those
families
really
just
don't
get
to
participate
in
the
current
economy
and
in
in
in
in
the
sharing
economy.
That's
really
dependent
on
having
access
and
having
a
high
level
of
literacy
with
respect
to
the
internet.
The
one
thing
I
did
want
to
mention.
You
know:
we've
got
at
the
same
time
that
there's
this
divide
going
on.
M
We've
got
this
opportunity
to
work
with
the
private
sector
in
in
that
they're,
making
massive
investments
in
upgrading
their
internet
infrastructure
in
the
city
in
the
form
of
5g
and
fibre
to
the
home,
and
so
on.
So
you
know,
our
idea
is
really
centered
around
getting
very
collaborative
with
the
private
sector,
on
that
infrastructure
upgrade
and
really
using
that
opportunity
to
close
the
digital
divide
once
and
for
all.
M
So
our
vision
that
we've
articulated
in
our
proposal
is
really,
to
you
know:
increase
access,
increased
literacy,
build
a
platform
using
that
access,
leveraging
that
access
and
literacy,
and
and
and
really
use
that
platform
to
understand.
What's
going
on
in
those
communities
understand
how
we
can
really
create
local
solutions
on
digital
platforms
and
really
change
the
you
know,
really,
you
know
get
those
low-income
families
participating
in
the
economy
in
a
much
more
meaningful
way.
M
The
pillars
of
the
solution,
as
I
say,
are
our
access,
literacy
and
a
platform.
That's
really
the
the
core
of
our
proposal
and
if
we
are
successful
in
getting
shortlisted
and
if
we
were
successful
in
the
50
million,
that's
where
we
would
invest
our
that's
what
we
would
invest
I
did
want
to
mention
the
you
know.
Why
do
we
talk
about
a
platform?
M
The
platform
allows
us
to
do
analytics,
allows
us
to
have
a
real,
robust,
open,
open
data
platform
and
open
data
that
we
can
work
with
all
of
our
community
partners
and
work
with
the
private
sector
to
really
identify.
What's
going
on
in
these
communities,
you
know
measure
progress
again.
You
set
goals,
you
know,
launch
programs
and
then
measure
progress
against
those
goals,
so
the
platform
is
really
critical
and
it's
really
core
to
the
whole
smart
city
strategies
using
data
more
effectively
and
using
a
platform
to
draw
outcomes.
M
So
in
terms
of
a
future
state-
so
you
know
this
is
a
really
our
value
proposition
to
the
federal
government,
why
they
should
give
us
the
50
million.
So
what
we
envision
here
is
a
publicly
governed
scalable
digital
platform.
So
this
is
an
open
data
platform
that
you
know
we're
public,
we're
public.
You
know
the
public
owns
the
data.
You
know
this
can
be
nationally
deployed.
We
can
start
with
high-rise
communities
and
then
extend
it
to
other
communities
and
inside
the
city
and,
of
course,
other
communities
in
the
rest
of
Canada.
M
We
really
need
to
get
going
on
a
collaborative
model
with
the
private
sector
to
deploy
the
next
generation
of
Internet
infrastructure
and
use
that
use
that
opportunity
to
close
the
digital
divide
and
then,
of
course,
leverage
the
city's
position.
You
know
our
leading
position
in
Canada
as
an
open
data
leader
to
really
use
that
data
to
work
with
all
of
our
community
partners
to
solve
these
problems,
and
that
concludes
the
presentation.
C
M
Through
the
chair,
the
three
pillars
of
the
solution
are
access,
so
that's
really
closing
the
you
know
the
affordability
gap
and
and
really
addressing
you
know
the
the
reality
that
low-income
families
face
and
being
able
to
afford
both
home
internet
access
and
mobile
Internet
access.
Number
two
is
literacy.
M
If
you've
been
suffering
from
access
barriers,
then
you're
also
then
suffering
from
literacy
in
terms
of
how
to
leverage
the
internet
and
and
then
build
a
platform
so
that
we
can
match,
you
know,
needs
in
the
community
on
a
very
local
basis,
with
service
providers
and
and
platforms
that
would
fill
those
needs.
Thank.
D
M
D
M
D
So,
okay,
just
have
just
for
fun
in
to
entice
your
imagination
or
the
imagination
of
college
counselors
like
we
have
4,000
computers
that
we
recycle
every
year.
Do
you
think
it's
a
great,
a
good
idea,
modest
idea
to
try
to
find
a
way
to
refurbish
them
and
get
them
in
the
hands
of
people
who
need
them
along
with
other
people
in
the
mush
sector,
and
is
that
something
you
might
be
interested
in
working
on
yeah.
M
Through
the
speaker,
interestingly,
devices
aren't
the
major
aren't
the
major
barrier.
Accesses
access
is
the
barrier
and
literacy
is
the
barrier.
There
are
lots
of
programs
actually
that
exist
in
the
community.
You
probably
know
about
some
of
them
on
providing
devices
to
people
who
need
them.
You
know
I.
Think
access
is
the
core
of
this
issue.
Yes,.
D
But
you
can
we've
an
access
program
with
with
a
hardware
program.
Can
I
ask
you
this?
Do
you
think
that
we
should
as
a
matter
of
policy,
and
if
we
do
a
group
purchase,
it
might
might
work
say
that
in
any
TCC
building
of
five
or
ten
or
more
or
something
some
benchmark,
that
we
we
provide
a
global
contract
for
to
make
it
a
hot
site?
M
D
If
they
have
the
Wi-Fi,
they
have
the
hardware,
then
it's
about
the
teaching
tool
to
help
them
us
understand
how
to
how
to
use
it
to
the
maximum
capacity,
and
that,
then,
is
part
of
being
a
Toronto
resident.
That's
that's
kind
of
the
vision
that
I
think
you
have
here.
Yes,
this
is
excellent.
Thank
you.
So
much.
J
You
mr.
Deputy
Speaker
mr.
Colm
one
of
the
things
people
get
very
excited
about
smart
cities
and
what
they
can
do.
But
we
do
have
discussions
around
data
and
privacy
and
and
how
that's
monitored
and
taken
care
of
and
I
was
just
wondering
in
terms
of
staying
ahead
of
the
curve.
When
it
comes
to
a
smart
city.
There's
been
talk
about
working
with
a
provincial
and
federal
government
and
at
the
municipal
level,
about
having
a
digital
infrastructure
plan
and
I
was
wondering
if.
C
J
J
D
M
M
I
think
you
know
where,
where
those
categories
focus
is
really
on
infrastructure
maturity
and
some
of
our
you
know
what
tools
are
we
using
in
terms
of
managing
our
infrastructure,
managing
outcomes
in
terms
of
sort
of
the
physical,
the
physical
act
city,
you
know
where
this
is
focused
on
is
really
social
and
economic
outcomes,
and
how
are
we
integrating
that
social
and
economic
data
more
effectively
and
I?
Think
that's
where
the
indices
fall
short
a
little
bit
in
the
current.
M
J
And
my
final
question
mr.
Deputy
Speaker
I
just
wanted
to
ask
about
so
as
we're
moving
forward
as
a
felon
on
a
foundation
to
create
a
smart
city.
We
have
an
open
data,
master
plan
that
was
just
created,
but
we
we
seem
to
be
moving
slowly
at
some
things
like
green
pea,
parking,
homeless,
shelter
data.
This
council
asked
for
in
January
and
I'm
trying
to
understand
how
we're
breaking
down
the
barriers
between
different
divisions
to
understand
what
how
we're
gonna
move
forward
in
a
cohesive
manner
to
create
a
smart
city.
N
Through
to
speaker,
I
think
one
of
the
areas
that
we
are
looking
at
is
that
first
we're
trying
to
make
the
distinction
between
data
that
is
residing
in
terms
of
the
difference
in
terms
of
metadata
and
where
the
data
is
located
so
walking
through
some
of
the
other
divisions.
Right
now
in
terms
working
with
our
partners
in
search,
shelter
and
transportation.
We
are
trying
to
move
through
a
consultation
process
in
terms
of
identifying
where
those
data
reside
and
what
the
best
way
of
providing
the
data
and
a
broad
aspect.
N
So,
as
you
can
imagine,
we're
custodians
of
the
data,
as
opposed
to
specifically
where
we
are
using
predictive
analysis.
But
we
are
looking
through
certain
partnerships
and
the
great
technologies
out
there
and
sort
of
things
like
artificial
intelligence
of
how
we're
actually
trying
to
mine
the
data,
so
I
think
it's
a
journey,
but
we
are
certainly
talking
to
each
of
the
divisions
and
trying
to
walk
with
whether
the
data
reside.
N
J
And
so,
as
we
have
an
open
data
master
plan,
some
in
some
cities-
New
York
City,
for
example-
have
they
have
an
open
day
data
bylaw?
Would
would
you
see
that
as
the
next
stage
of
them,
we
incorporate
a
master
plan
because
we
were
trying
to
create
a
smart
city.
We've
moved
forward
to
an
open
data,
bylaw
yeah.
M
Through
the
speaker,
I
think
that's
one
option
we
should
consider
at
a
very
minimum
we
need.
We
need
a
governance
strategy
around
our
open
data.
We
need
to
be
clear
with
residents
around
how
we're
going
to
use
data
and
how
we're
not
going
to
use
data,
and
we
need
to
make
you
know
we
need
to
make
a
social
contract
with
our
with
our
residents
about
you
know
about
data
and
what
we're
going
to
do
with
this
sort
of
new
new
forms
and
new
sources
of
data
that
we're
talking
about
here
in
a
smart,
City
Thank.
K
You
councillor
Inslee
and
members
of
council,
the
microphones
aren't
picking
up
all
of
your
questions.
So
please,
when
you
ask
questions
or
speak,
make
sure
you're
just
directed
towards
the
microphone
and
we'll
make
sure
everyone
can
hear
your
questions
next
on.
Our
list
of
questions
is
counselor
Shannon.
Thank.
E
You,
mr.
speaker,
thank
you
very
much
for
the
presentation.
It's
very
exciting
I
wanted
to
ask
if
this
has
any
kind
of
list
has
any
conversation
with
the
tower
renewal
project
that
was
being
undertaken
by
United,
Way
and
City
was
part
of
it
to
kind
of
figure
out
a
way.
If
this
finding
wasn't
successful,
there
are
other
mechanisms
to
do
this.
Yes,.
M
Through
the
speaker
worked
quite
closely
with
our
tower
renewal
partnership
and
the
internal
and
external
partners
that
we
have
we're,
hang
on
that
they
were
on
our
they
were
on.
Our
working
team
went
through
several
reviews
of
our
our
proposal
and
got
lots
of
input
from
those
teams,
as
I
say,
there's
there's
some
physical
issues
with
the
with
the
towers
and
then
there's
some
digital
issues
with
the
tars.
M
E
M
E
Case
if
we
are
fortunately
successful,
how
sustainable
is
this
with
that
big
of
a
money
coming
just
as
a
one-time
finding?
Would
this
be
like
something
we
offer
and
we'll
have
to
cut
off
after
few
years,
or
would
that
be
something
because
that
is
even
also
some
form
of
injustice
if
we
were
to
able
to
sustain
some
of
these
things
right?
Yes,.
M
Through
the
speaker,
the
one-time
funding
is
really
oriented
towards
getting
a
project
off
the
ground,
building
the
the
sustainable
model
and
putting
that
sustainable
model
in
place.
The
one-time
funding
wouldn't
wouldn't
solve
this
problem
forever.
As
you
know,
so
it's
really
focused
on
the
project
getting
those
partnerships
in
place,
getting
the
infrastructure
in
place,
and
then
you
know
ensuring
that
it's
sustainable
for
the
long
term.
Thank
you.
A
O
Thank
you
very
much,
and
I
too
am
very
excited
about
this
project.
I
just
wanted
to
ask
a
question
with
respect
to
the
data
collection
since
we're
on
the
topic
of
data,
who
you
mentioned,
that
you
have
to
put
up
to
put
together
a
plan
that
this
plan
has
to
engage
broader
citizens
and
in
consultation
that
that
the
data
will
be
publicly
owned
and
I'm
just
curious.
O
When
is
this
plan
going
to
be
executed
like
and
what
is
the
time
roll
out?
Considering
the
the
smart
studies
challenge
has
a
has
a
hard
time
line
and
then
the
fact
that
we've
got
conversations
happening
around
the
city
with
respect
to
sidewalk,
Toronto
and
so
forth.
Is
there?
Is
there
an
estimated
timeline
to
when
you
have
this
digital
infrastructure
plan
yeah.
M
Through
the
speaker
I,
we
don't
know
how
about
have
a
fixed
timeline
on
this,
as
mr.
Williams
pointed
out.
This
is
a
to
this
particular
challenge
is
a
two-stage
process.
If
we
are
shortlisted
and
we
move
forward,
we
would
build
that
more
detailed
plan
and
how
that
sort
of
infrastructure
and
how
the
data,
governance
and
and
the
data
framework
would
work,
should.
M
O
O
And
how
will
you
ensure
that
somewhere
along
the
way,
because
it's
going
to
take
time
to
develop
the
physical
infrastructure
time
to
roll
it
out
to
test
it
to
scale
it
up?
How
will
you
should
wish
ensure
that
it
will
not
become
a
for
profit
driven
initiative
after
public
dollars
have
gone
into
building
the
physical
infrastructure.
M
O
Was
under
the
impression
that
that's
not
the
case
in
in
some
work
that
I've
done
with
TCH,
see
where
I
brought
bean
filled
to
the
table
to
try
to
a
pilot
project
exactly
this
in
the
nineteen
th
see
buildings
in
war
27,
we
got
the
the
response
that
the
physical
infrastructure,
because
of
the
age
of
the
building,
the
thickness
of
the
walls
that
was
going
to
be
some
of
the
larger
expenses
upfront
that
we
were
struggling
with,
but
you're
telling
me
that
that's
not
the
case.
I
think
that
this
is
actually
already
set
up.
M
O
O
And
then,
finally,
my
final
question
and
and
you'll
probably
recognize
this
question,
because
we
you
attended
the
indigenous
workshop.
There
were
some
comments
from
the
indigenous
community
because
of
the
the
long
time
paternalistic
colonial
relationship,
that
they've
had
with
government
they're
really
reluctant
to
hand
over
their
data,
and
there
may
be
other
populations
in
the
city
that
will
feel
the
same
way.
How
do
we
reconcile
that?
Is
there
an
opt-out
option
for
those
who
don't
want
to
participate
but
still
be
able
to
obtain
the
benefit?
O
M
Yes,
through
the
speaker,
we
envision
a
publicly
governed
so
governed
by
the
communities
that
we
are
looking
to
work
with
on
this
program
in
terms
of
how
we
would
use
the
data
who
could
opt-in
and
opt-out
with
lots
of
details
to
sort
out
and
how
we
would
execute
on
this
program.
But
we
really
envision
this
to
be
a
sort
of
community
governed
data
data
model.
Thank.
L
You
very
much
I
love
a
presentation,
I
think
it's
brilliant
I'm
on
the
library
board
and,
as
you
know,
over
the
last
few
years
we've
been
trying
to
get
those
hot
spots
into
people's
hands
into
their
homes.
Well,
any
of
this
funding
when
we
get
it
not
if,
but
when
we
get
it,
be
going
to
something
like
the
library
to
help
them
add
more
hot
spots
to
people's
homes.
M
L
Agree
with
you
100%
that
it's
the
best
in
the
world
just
continuing
on
I'm
one
of
the
counselors
consummate
Havok
asked
about
devices
the
Toronto
Public
Library
also
Wren
lends
out
devices.
So
if
we
find
that
that
is
another
avenue
to
get
people
access,
would
this
again?
Could
some
of
this
money
go
to
buying
more
devices,
so
people
can
borrow
them
not
necessary
to
buy
them
through.
M
The
speaker
it
could
I,
you
know
my
focus
on
this.
One
would
be,
let's
get
the
private
sector
to
step
up.
We
have
lots
of
interdependency
in
terms
of
access
to
our
infrastructure
and
there
are
problems
we
want
to
solve
as
a
city.
So
let's
try
to
work
with
the
private
sector
to
to
close
those
gaps
and
not
you
know,
use
this
seed
funding
really
to
set
up
the
sustainable
delivery
model.
Long
term
great.
C
M
L
D
M
The
speaker,
the
award
is
50
million
dollars.
We've
we've
scoped
out
the
first
tranche
of
that.
If
we
get
shortlisted,
we
would
be
awarded
$250,000
to
conduct
a
short
sort
of
scoping
and
more
detailed
planning
exercise.
I
wouldn't
be
able
to
speak
about
total
cost
at
this
time.
We'd
need
to
go
through
that
more
detailed,
scoping
and
planning.
Okay.
Q
And
then
just
what
about
I
guess
a
little
bit
about
safety
and.
M
J
Sorry
I
have
I
was
okay.
Thank
you,
madam
Speaker.
I
do
have
a
motion
that
I
like
to
move
that
City
Council
request
the
city
manager
to
incorporate
a
digital
infrastructure
plan
within
the
smart
city,
work
and
I'm
moving
this
forward,
because
this
is
a
common
foundation
in
any
city
around
the
world
when
it
comes
to
smart
City,
when
we
had
the
discussion
around
sidewalk
labs
and
what
they're
gonna
be
doing
on
our
waterfront,
it's
an
amazing
four.
J
What
they're
gonna
be
doing
down
there,
but
there
are
a
lot
of
concerns
about
the
privacy
of
data
and
and
confidentiality,
and
you
know
if
and
how
would
the
city's
going
to
work
with
this?
The
city
should
be
in
the
lead
of
this
and
not
and
not
following
behind
the
companies
that
we're
trying
to
do.
Partnerships
with
and
I'm
and
I
pointed
to
in
the
sidewalk
labs
area
that
they're
looking
at
doing
they've
got
a
very.
J
I
think
we
need
to
understand
the
data
that's
being
used
where
it's
being
reserved
how
it's
being
safeguarded,
and
we
need
to
have
that
digital
infrastructure
plan
I
think
a
smart
city
overall.
There's
a
lot
of
potential
here.
There's
the
numerous
reports
that
I've
read
that
smart
cities,
they
do
predictive
data
predictive
analysis
of
what's
going
to
be
taking
place
through
cities
around
the
world.
It's
proven.
Smart
cities
will
save
residents
three
hours,
total
hours
of
three
work
weeks
a
year.
J
If
you
can
tell
your
residency,
you
can
use
smart
data
for
better
transportation,
improve
healthcare,
education
and
overall,
can
save
them
three
weeks
a
year.
I
think
they
would
be
pretty
impressed
with
that.
I'm
gonna
see
supporting
this
project.
We
have
we're
looking
at
getting
money
from
the
federal
government,
which
is
always
nice
but
I-
think
as
we're
moving
forward
into
the
21st
century.
There's
a
huge
opportunity
here.
J
D
There
were
a
number
of
expressions
of
gratitude
to
staff
who
merit
that
that
gratitude,
but
counsel
erroneously
III,
think
you
should
be
pointed
out
for
the
leadership
role
that
he's
provided
with
respect
to
smart
city
strategies
with
the
import
of
providing
open
data,
and
really,
you
know,
being
an
inspiring
voice
on
our
Council.
For
those
of
us
who
believe
in
that
cause
and
I
believe
we
all
do
and
I
just
want
to
acknowledge
his
leadership
in
his
hard
work.
Thank
you.
H
D
A
A
D
I
D
D
This
is
one
of
the
themes
that
has
emerged,
and
so
I
want
to
applaud
staff
and
thank
them
for
the
good
work
that
they're
doing
and
I
think
that
the
next
or
at
least
one
of
the
next
times
that
you'll
see
this
pop
up
is
in
the
new
strategy
that
comes
forward
in
the
first
quarter
of
2019
as
to
how
we're
going
to
deal
with
the
digital
divide
in
this
in
the
next
phase
of
the
party
reduction
strategy.
That's
all
I
want
to
say
thank
you.
Thank.
A
A
G
A
B
Madam
Speaker
I,
this
is
really
I,
would
describe
the
Memorandum
of
Understanding
as
ordinary
course
of
business
and
I've
had
some
dealings
and
the
motion
by
the
way
that
I've
moved
has
been
advanced
circulated.
So
hopefully
that
could
be
put
up
for
you
to
see
and
as
I
indicated
yesterday,
just
in
trying
to
clarify
what
it
was
within
the
context
of
our
deliberations
today.
B
It
is
simply
an
encapsulation
of
the
items
that
we
identified
in
our
news
conference,
held
together
with
some
remember
several
members
of
council
yesterday,
including
councillor
Cara
Janice
and
councillor
Pasternak,
to
indicate
to
the
governments,
the
provincial
and
federal
government's
some
things
that
they
should
and
hopefully
will
do
on
an
urgent
basis
to
help
with
a
particularly
acute
problem.
We
have
at
the
moment
with
respect
to
providing
proper
and
proper
housing
for
refugees
and
proper
shelter
for
them
when
they
arrive
in
Toronto.
B
I
should
tell
you
that
one
of
the
items
has
already
been
acted
upon
by
the
province,
so
I
think
that
the
news
conference
is
having
the
desired
effect,
which
was
to
show
our
support
for
our
continuing
posture
and
policy
and
approach
as
a
city
to
be
a
welcoming
city.
But
at
the
same
time,
to
indicate
we
can't
do
everything
alone.
That
needs
to
be
done
when
you
get
to
the
point
where
approximating
40%
of
our
entire
shelter
capacity
is,
is
being
occupied
by
refugees
and
that's
not
a
complaint.
B
So
we've
asked
that
all
that
be
speeded
up,
but
in
the
meantime
asked
that
people
be
given
an
opportunity
to
have
a
work
permit
almost
immediately,
because
these
are
people
who,
like
most
people
want
to
work,
are
happy
to
work,
would
work
with
a
view
to
supporting
their
own
families
and
finding
housing
other
than
a
shelter
if
they
just
had
the
opportunity
to
work.
So
these
are
among
the
things
that
are
included
in
this
list
and
that's
why
it's
there
just
to
really
embody
it.
B
E
You,
madam
Speaker,
a
couple
of
things.
One
I
just
wasn't
completely
sure
if
the
city
had
had
an
equal
opportunity
to
shape
this
MOU
or
will
be
given
equal
up
with
me
or
I
could
have
loved
question
D
to
do
this,
because
I
find
this
a
little
bit.
Top-Down
and
I
might
be
wrong
eternal.
Even
though
we
don't
directly
invest
a
lot
of
money,
emigration
and
settlement.
E
So
I
need
this
to
be
a
little
bit
more
respectful
in
terms
of
the
work
we
do,
including
when
we
talk
about
refugees
taking
up
space
in
shelter,
sometimes
that
overemphasis
of
it
itself
can
feed
to
xenophobia
around
what
people
feel
about
people
coming
to
this
place
and
building
a
stronger
place.
It
is
very
important
that
that
conversation
happens
in
in
a
respectful
manner,
because
we
have
seen
that
that
is,
that
is.
E
There
is
something
that
has
been
feeding
a
lot
of
negativity
in
the
past,
not
just
now
its
shelter,
but
before
it
used
to
be
employment,
people
used
to
say
people
are
coming
here
and
taking
away
local
employment.
We
just
on
the
country.
Many
many
newcomers
and
immigrants
have
been
creating
because
of
their
arrival
and
their
settlement
in
places
like
Iran
all
I've
been
creating
more
jobs.
So
I
think
that
is.
That
is
an
important
consideration
to
have.
E
If
there
were
some
amendment
that
could
be
moved
to
make
that
the
case,
but
I'll
leave
it
to
the
current
structure
and
the
staff
to
make
sure
that
that
be
the
case,
that
the
analysis
and
the
kind
of
vision
and
the
kind
of
framework
that
Toronto
brings
to
immigration,
settlement
and
refugee
is
much
more
nuanced
and
much
more
comprehensive
than
what
the
province
and
the
federal
government
have
so
I
wish.
We
can
continue
to
push
that
in
the
direction.
Thank
you.
P
Hope
that
the
message
we
can
send
to
staff
today
is
that
we
want
it
to
be
meaningful
and
effective
agreement.
That
actually
does
give
us
a
role
in
expressing
and
seeking
the
supports
necessary
to
be
a
welcoming
city
and
to
be
the
city
that
does
welcome
the
most
newcomers
in
this
country.
So
I
know
last
time
we
engaged
in
research.
We
engaged
in
subcommittees
and
had
discussions
of
various
kinds,
but
it
was
never
clear
to
me
that
the
role
we
played
there
had
an
influence
overall
in
the
decisions
that
the
federal
and
Ontario
governments
made.
P
So
if
we
can
in
this
Agreement
strengthen
it,
have
the
city
have
a
role
in
decision
making?
That's
what
we
need.
We
don't
need
to
be
sitting
on
tables
where
we
share
our
experience
or
share
our
ideas,
but
we
need
something
where
our
voice
is
heard
and
acted
upon.
I,
don't
know
that
is
the
challenge
of
Canadian
federalism.
When
we
have
three
levels
of
government
that
have
a
role,
we
don't
officially
have
a
role
in
settlement
or
an
immigration,
but,
as
my
colleague
said
earlier,
councillor
Shan
pointed
out.
We
do
have.
P
P
G
You,
madam
Speaker
and
I,
want
to
thank
the
mayor
for
his
leadership
on
this
one,
and
certainly
something
that
we
as
a
city
have
come
to
great
concern
and
we
have
moved
forward
and
stepped
up.
Unfortunately,
I
have
to
say
that
our
counterparts,
both
in
the
federal
and
provincial
government,
have
ignored
us
for
a
number
of
years,
and
certainly
I
want
to
thank
the
mayor
for
putting
in
there
on
the
first
page
of
the
thing
under
item
G
that
work
permits
are
issued
to
individuals
to
come
to
this
country.
G
This
morning
there
was,
madam
speaker
was
an
article
in
the
Toronto
Star
that
portrayed
a
refugee
that
has
been
here
from
Syria
for
over
a
year,
and
this
fellow
is
been
trying
to
settle
his
life
and
move
forward.
It
takes
anywhere
between
a
year
two
three
and
sometimes
four
years
before
a
refugee
hearing
has
been
done
and
at
that
in
that
time
people
are
hanging
on
with
forebear
life
and
they
cannot
work.
A
lot
of
them
are
about
working
illegally.
G
So
this
move
to
include
that
to
ensure
that
work
permits
are
issued,
certainly
will
give
people
an
opportunity
to
get
on
to
their
lives,
give
them
a
hand
up
versus
a
handout
and
for
them
to
be
proud
of
their
work
that
they
were
doing
and
to
move
forward.
The
other
one
that
I
also
want
to
point
out
is
number
three.
The
city
manager
review
staffing
needed
to
adequately
handle
refugee
flows
in
Toronto.
When
we
had
the
Syrian
crisis,
we
had
one
staffer
that
was
looking
into
it
and
after
that
was
over.
G
We
certainly
did
not
continue
that
work
now
we're
finding
that
we
need
to
have
staff
that
will
be
there
in
order
to
answer
in
order
to
be
able
to
respond
and
enable
to
make
sure
that
we,
if
we
faced
another
crisis,
we'll
be
ready
to
move
and
I
want
to.
Thank
the
you
know.
The
mayor
for
putting
this
in
here.
I
know
that
they,
these
newcomers
office
is
overstretch.
They
barely
have
enough
resources
to
continue
with
their
great
work
right
now
and
I.
G
Think,
madam
Speaker,
that
they
need
the
extra
person
that
encouraged
the
city
manager
to
make
adequate
resources
to
them
in
order
for
us
not
to
be
a
to
respond
just
today,
but
in
the
future,
after
the
Syrian
refugee,
we
didn't
have
a
staff
now
we're
again
meeting
this
challenge,
so
we
need
to
make
sure
that,
although
we
answer
all
the
other
requests
like
the
the
indigenous
the
the
ethnic
diversity,
this
is
a
must.
This
is
where
we
step
up
and
make
sure
that
we,
as
a
city,
responded
in
the
future.
G
G
mayor
I,
have
to
tell
you
you
were
very
eloquent
and
very
cautious
in
your
words
yesterday,
I
would
have
taken
the
gloves
off
because
we
are
looked
upon
as
the
lowest
level
and
I
do.
Remember
you
saying
the
words
that
you
felt
like
a
boy
in
shorts,
running
up
to
Queens
Park.
Well,
it's
about
time
that
we've,
the
largest
city
in
Canada,
the
economic
engine
that
drives
Canada
and
that
we
pay
the
most.
There
was
one
time
that
we
paid
something
like
66
percent
on
the
dollar.
G
A
F
F
Just
a
report
back
request.
Oh
there,
we
go
okay.
So
when
this,
when
this
came
to
committee,
I
think
I
speak
for
a
few
of
my
committee
members.
We
were
somewhat
taken
aback
by
this
by
this
document,
particularly
on
page
three.
The
memory
of
understanding
highlights
four
areas
of
mutual
interest
which
housing
is
not
included
in
that
page
three.
We
also
go
to
page
five,
and
the
memory
of
understanding
is
similar
in
content
to
the
2007
memorandum
of
understanding
with
minor
revisions.
F
Well,
the
world
the
world
has
totally
changed
since
2007
I
can
assure
you
and
then
it
goes
on
to
say
we
will
not
discuss
funding
issues
and
issues
associated
with
pre
claim
refugees.
Well,
I've
got
to
tell
you
there's
a
there's,
a
saying
south
of
the
border.
That
says
when
someone
says
it's
not
about
the
money,
you
know
it's
about.
You
know
it's
about
the
money,
housing
financing,
sharing
costs
all
crucial.
F
We
heard
yesterday
that
we
are
spending
an
additional
sixty
four
point:
five
million
dollars
in
direct
costs
related
to
providing
shelter
and
housing
to
refugee
claimants
and
Toronto
is
a
welcoming
City.
We
want
newcomers
to
come
here.
We
want
people
from
all
over
the
world
to
settle
here
and
and
enjoy
a
fresh
start
and
and
new
lives,
but
at
the
same
time,
any
grade
10
reading
of
the
Constitution
or
Supreme
Court
decisions
will
clearly
say
that
immigration
is
federal
responsibility.
We've
got
to
get,
we've
got
to
get
the
federal
government
to
come
to
the
table.
F
I
was
a
little
concerned
that
we
were
giving
authority
to
our
city
staff.
I
have
nothing
nothing
against
the
talents
of
our
city
staff
in
such
a
short
period
of
time.
Something
that's
got
to
be
done,
dealing
before
a
so
called
blackout
period
of
the
upcoming
provincial
election,
and
this
this
really
should
have
come
to
us
months
ago,
so
that
we
could
formulate
a
proper
response
from
Council.
But
that
being
said,
I
would
agree.
With
many
of
the
comments
made.
My
councillor
be
honest
about
the
the
mayor's
motion.
F
This
will
be
attached
as
we
go
forward.
These
are
many
of
the
key
issues
that
we
face
here
in
the
city
and
remember.
We
want
to
bring
newcomers
here.
We
want
to
bring
immigrants
here,
not
to
fail,
but
to
succeed.
At
the
same
time,
the
City
of
Toronto
cannot
keep
propping
up
through
various
levels
of
responsibility,
both
the
provincial
and
the
federal
government.
We
must
get
them
to
come
to
the
table
and
this
provides
the
infrastructure
to
do
it
now,
if
they
don't
want
to
talk
about
housing.
F
Well,
are
gonna
talk
about
housing
if
they
don't
want
to
talk
about
funding.
Well,
that's
too
bad
we're
gonna
talk
about
funding
and
I
believe
the
motions
before
you
achieve
that
goal
and
I
think
it's
very
important
that
we
make
it
clear
that
we're
prepared
to
do
our
fair
share,
but
that
we
want
the
other
levels
government
to
do
it
as
well.
Thank
you
very
much.
D
D
We
can't
do
it
alone
and
we
can't
pretend
that
we
can
do
it
alone.
As
councillor
Pasternak
said,
accepting
refugees
is
not
only
our
responsibility,
but
it's
our
federal
government's
primary
responsibility
and
we
have
a
supportive
role
to
play
a
supporting
role
to
play,
but
we
can't
pretend
that
that
that
accepting
and
housing
and
providing
shelter
in
many
cases
to
refugees
can
or
should
be
the
sole
responsibility
of
the
property
taxpayers
of
the
City
of
Toronto.
D
That
being
said,
though,
we
do
shoulder
the
burden
to
be
an
active
partner,
a
participant
in
in
in
supporting
these
people,
who
we
want
to
be
active
and
contributing
members
of
our
society
so
reading
through
each
one
of
these
items.
It
reflects
our
need
for
financial
support
to
be
able
to
adequately
provide
that
support.
It
does
address
the
word
housing
in
there.
D
It's
not
just
shelter,
it's
housing
and
and
I
think
it's
a
thoughtful
list
of
recommendations
obviously
worked
on
by
staff,
but
provided
with
leadership
by
meritorious
on
going
out
to
our
partners
and
saying
not
not
that
we
want
to
fight
with
you.
Let's
quit
the
opposite,
that
we
want
government
to
work,
the
way
that
we
want
government
to
work
and
where
the
way
I
believe
citizens
want
governments
to
work
which
is
to
not
do
this.
D
The
blame
games,
but
to
say
everyone
has
a
role
and
responsibility,
and
we
need
to
play
each
of
our
roles
and
responsibilities
to
be
able
to
provide
the
service
that
we
have
to
provide.
And
what
happened
in
the
past
year
is
that
the
City
of
Toronto,
actually
I,
think
stepped
up
to
the
plate
as
much
as
it
did
with
the
limited
resources
and
ability
it
has,
and
that
wasn't
enough
and
I
think
the
mayor,
and
everyone
has
accepted
that
that
was
inadequate.
D
F
J
You
mayor,
madam
Speaker
I'll
be
supporting
this
motion.
I'll
be
very
brief.
You
know
we
need
the
federal
government
and
the
provincial
government
to
do
their
part
or
we
budgeted
annually.
We
budget
64
million
dollars
to
look
after
our
homeless
and
our
shelters
to
make
sure
they're
adequately
provided
for
everybody's
well
aware
of
the
huge
issues
that
we
had
over
this
past
winter,
trying
to
keep
people
from
sleeping
and
dying
on
our
streets,
the
largest
city
of
Canada-
that's
not
something
that
we
should
be
allowed
to
take
place.
J
There
was
an
article
just
on
the
Toronto
Star.
Today,
one
of
the
refugees
said
we
come
here
to
try
to
save
our
lives,
but
it's
a
refugee.
My
hope
is
almost
gone.
The
current
numbers
in
our
shelter
system,
the
occu
the
occupancy,
is
38%
of
the
people
currently
using
our
shelters
are
classified
as
refugees
they're
coming
here
from
all
over
the
world.
We
need
to
do
something.
We
need
the
federal
government
to
step
up.
You
know
if
we
look
at
numbers
as
well.
J
Our
city
system
has
60
60
500
beds,
6,540
beds,
that
we
have
throughout
our
shelter
system
and
a
respite
system.
The
Quebec
just
closed
off
there,
the
refugee
system
they're
not
accepting
any
more
refugees
into
the
province
of
Quebec.
When
we
talk
about
the
money
we
spend
in
the
6500
beds
that
we
have
available
here
in
the
province
of
Quebec
I
think
it's
Montreal,
they
have
1,800
beds.
We
need
every
province
in
this
country
to
do
its
part
to
play
its
role.
We
need
refugees,
we
want
refugees
here.
J
A
I
A
There's
no
point:
okay,
can't
counter
Pasternak's
amendment.
Oh
he's
more:
okay,
favor
carry
you
want
to
recorded
vote
recorded
vote.
A
G
A
G
R
A
R
There
is
some
it
is
really
my
attempt
to
ask
the
board
to
consider
a
pre
hearing
prior
to
actually
conducting
a
hearing
simply
because
I
think
there
there
needs
to
be
an
effort
to
try
and
settle
some
of
the
competing
interests.
For
example,
I'm,
basically
responsible.
My
job
is
to
represent
the
residents
that
surround
that
community
or
surround
a
particular
development.
R
She
also
has
appealed
the
new
zoning
bylaw
in
its
entirety
and
and
I've
been
at
the
board
on
board
hearings
with
respect
to
the
new
zoning,
bylaw
and
I
know
she's
been
there,
so
not
sure
exactly
where
her
appeal
stands.
But
I
do
know
that
my
community
has
also
appealed
to
new
zoning
bylaw
and
we're
waiting
to
get
a
hearing
there.
So
essentially,
what
I'm
trying
to
do
is
ask
for
a
mediation
hearing
so
that
we
can
try
and
put
a
bunch
of
things
to
rest.
So
that's
the
first
amendment.
R
The
second
amendment
speaks
to
one
of
the
major
problems
on
the
site,
which
is
parking.
There
is
a
severe
shortage
of
parking
on
the
site.
Why
there's
a
severe
shortage
I
can't
get
into
the
complications,
but
what
I'm
asking
for
is
that
we
explore
two
things.
We
explore
the
city
owns
property
right
next
door
to
this
development.
We
explore
the
possibility
of
the
city
providing
parking
that
is
needed
for
this
particular
development
on
their
own
property.
I'm.
R
Also
asking
that
we
explore
the
developer,
acquire
the
property
and
have
the
developer
provide
the
deficiency
in
parking
and,
lastly,
I'm
asking
that
the
developer
provide
a
minimum,
just
one
single
parking
space
for
visitors
to
the
building
during
the
day,
because,
right
now,
as
it
stands
under
the
zoning
bylaw
people
visiting
the
buildings
visiting
their
mother
during
the
day
seven
days,
a
week
cannot
park
on-site.
They
must
park
on
the
surrounding
streets
and
by
the
way,
just
to
capsulize
things.
A
R
A
section
37
benefit,
presumably
for
my
community
ie
overflow
parking
onto
the
side
streets
is
a
section
37
meter
in
the
interpretation
of
the
board
and,
of
course,
that
makes
no
sense
whatsoever,
so
those
issues
need
to
be
ironed
out.
So
let
me
finish
off
by
saying
you
can
capsulize
can
capsulize
in
one
or
two
sentences.
What
eileen
danny
has
submitted?
She
basically
saying
in
one
or
two
sentences
that
in
a
democratic
system
the
rights
of
individuals
can
be
distorted,
but
they
cannot
be
denied.
That's
the
essence
of
her
submission.
Thank
you.
Okay,.
A
Count
being
that
we
haven't
seen
these
amendments,
and
this
is
a
very
serious
issue.
We
have
some
legal
issues.
Counselor
just
say
you
have
a
question.
I
do.
L
A
A
L
So
through
you,
madam
Speaker,
this
property
has
been
on
the
turbo
code.
Community
council
agenda
has
been
on
this
council
agenda,
but
several
times,
could
you
please
explain
to
us
where
we
are
at
right
now,
with
this
property
I
understand
it's
it's
built
and
there's
people
living
in
it,
so
the
motions
which
the
local
councillor
is
trying
to
do.
How?
How
does
this
work?
What
can
we
do
to
help
the
councillor,
but
also,
how
can
we
help
these
residents.
L
A
A
M
A
C
Have
not
had
an
opportunity
to
review
the
motions
in
detail
or
to
discuss
them
with
the
chief
planner,
so
I'm
not
prepared
to
comment
on
them
at
this
moment,
but
what
I?
What
I
do
want
to
emphasize
is
that
the
registration
of
the
condominium
is
being
delayed
and
will
be
further
delayed.
If
counsel
does
not
adopt
recommendations
at
this
meeting,
I
would
recommend
that
council
adopt
the
staff
recommendations
and
that
it
you
are
correct.
Madam
Speaker.
It
is
true
that
individuals
are
living
in
this
condo
unit
now
and
without
registration.
They're.
L
A
R
There
is
a
there's,
a
sliver
of
property
to
the
west.
You
know
the
area
of
all
comes
from
the
zyada
to
be
a
councillor,
auntie,
Mary,
I'm.
Sorry,
it's
between
mr
kukiz
property
and
the
subject
property.
There
is
a
sliver
of
land.
That's
supposed
to
have
trees
planted
on
it
in
accordance
with
the
OMB
decision.
It
now
just
has
a
bit
of
grass
on
it.
In
a
city,
owned
property
trees
have
not
been
planted
on
that
property.
How.
R
R
R
R
You're,
looking
at
one
B,
1
B
B
right,
what
means
is
that
the
owner
of
the
property
is
supposed
to
provide
a
certain
number
of
parking
spaces
for
visitors.
Only
the
zoning
bylaw
that
was
never
really
before
council,
give
some
relief
to
that
and
what
I'm
saying
is
I'm
asking
the
declarant
the
person
that
wants
to
register
the
condominium.
Please
provide
at
least
one
and
then
let's
explore
providing
more
than
up
to
16,
but
I
know
you
have
to
provide
26
or
27.
R
A
R
A
A
D
G
A
G
G
D
A
Councillor
Janice,
what
we
have
before
us
is
not
pertaining
to
the
recent
storm
that
we
have.
This
is
the
emergency
plan
update
for
2017.
If
you
have
any
questions
specifically
on
the
recent
storm
that
would
be
at
an
appropriate
time,
but
that
all
we
have
before
us
is
the
emergency
plan
for
2017.
Do
you
have
any
questions
on
what
we
have
before.
G
G
A
A
A
K
K
In
the
report
there
are
five
I
think
we
call
them
associations
that
were
highlighted.
Some
of
them
have
the
top
one
has
seven
hundred
and
twenty
five
charges
against
I.
Guess
members
of
this
one
group,
the
other
one,
has
500
charges
against
members
of
another
group,
385
charges
against
members
of
another
group.
If
you
look
at
some
of
the
other
groups
that
issue
these
licenses
and
certification,
what
would
some
of
the
other
groups
how
many
charges
against
their
members
might
there
be?
Q
Through
you,
madam
Speaker,
currently
37
professional
holistic
associations
have
been
approved
by
council
for
the
purposes
of
us.
Accepting
applications
for
holistic
practitioners
and
holistic
owner
licenses.
The
top
five
and
the
five
that
are
listed
in
this
report
are
those
that
represent
approximately
98%
of
all
bylaw
charges
that
have
been
laid
against
holistic
practitioners
and
centers.
That
also
coincides
with
the
with
five
of
the
professional
holistic
associations
identified
in
the
Auditor
General's
review,
the
of
the
other
32
professional
holistic
associations.
Q
There,
a
significantly
less
number
of
charges
that
have
been
laid,
not
many
of
which,
as
well,
have
zero
charges
that
have
ever
been
laid.
The
Canadian
Reiki,
Association,
reflexology
and
others
that
are
professional
holistic
associations
regulating
professional
holistic
providers,
and
they
would
have
zero
charges
so.
K
Q
Three,
madam
Speaker,
yes,
sir,
the
five
professional
istic
associations
that
we
have
named
in
this
report
represent
ninety-eight
percent
of
the
charges
that
we
have
laid,
and
it
also
represents
approximately
80
percent
of
the
holistic
practitioners
that
hold
licenses
the
the
not
the
lowest
number
of
charges
on.
These
five
is
two
hundred
and
fifty
five.
We
then
see
a
significant
distance
between
that
number
and
other
PHAs,
where
there
are
only
25
or
seventeen
charges
for
various
offenses
and.
K
Q
Through
you,
madam
Speaker,
my
apology,
sir
I
missed
our
committee
meeting.
I
can
tell
you
that
we
are
meeting
have
met
with
members
of
advocates
and
other
people
who
are
very
concerned
about
the
issue
of
human
trafficking
writ
large
in
the
city,
including
the
issue
of
human
trafficking
occurring
in
these
types
of
premises
and
others.
There
are
various
opinions
on
from
various
groups.
K
And
through
madam
Speaker
at
that
meeting
and
I'm
a
member
of
the
licensing
committee,
and
at
that
meeting
there
were
some
deputies
who
came
forward
and
accused
I'll,
say
our
acute
made
accusations
against
our
by
law-enforcement
officers
of
inappropriate,
behavior
and
actual
racism.
I,
don't
know
if
you've
heard
about
those
accusations
and
have
you
heard
about
those
a
key
accusations
six
months
ago
or
a
year
ago.
Or
can
you
tell
me
about
those
accusations
of
specifically
racism
and
inappropriate
behavior
based
on
the
information
you
have
so.
Q
Through
you,
madam
Speaker
I
am
aware
that
there
were
a
number
of
individuals
who
have
indicated
concerns
around
the
conduct
of
of
my
officers.
As
I
mentioned,
it's
an
extremely
complex
and
sensitive
issue,
and
the
nature
of
the
investigations
are
equally
so.
I
can
assure
you
that
my
expectation
is
that
my
staff
conduct
themselves
in
a
professional
manner
at
all
times.
It
is
also
our
responsibility
as
management
to
ensure
that
they're,
properly
trained
and
properly
resourced
to
do
that
work.
I
am
I,
am
clear
that
we
are
reviewing
our
operational
procedures
as
we
move
forward.
Q
K
Q
Yes,
certainly
through
madam
Speaker,
our
recommendation
and
the
purpose
of
this
report
was
to
lay
out
a
work
plan
of
a
body
of
work.
That
is,
that
is
desperately
needed
to
be
done
in
reviewing
the
manner
in
which
we
regulate
these
industries.
So
that
is
why
we
made
the
recommendation
or
prevented
the
report
with
the
work
plan
made
the
recommendation
founded
on
the
findings
of
the
Auditor
General's
and
supported
by
the
Auditor
General's
findings
on
these
professional
professional
holistic
associations.
While
we
undertake
the
work
that
we
do,
it
is
an
important
issue.
Q
So
through
you,
madam
Speaker
I
would
defer
to
the
fact
that
any
charges
that
are
laid
and
are
proceeding
through
the
courts
becomes
a
matter
of
public
record.
It
gets
it's
concerning
when
we
identify
something
as
problematic.
We
we'd
rather
point
to
the
fact
of
whether
a
conviction
has
been
registered
for
a
particular
offense
and
when
that
is
a
public
record,
but
you're
you're
correct
that
it
is
not
productive
for
us
to
start
labeling
or
identifying
specific
locations
in
the
absence
of
evidence
and
specific
specificity.
So.
C
The
first
part
of
what
you're
saying
is
that
if
we
do
have
evidence-
and
we
do,
for
example,
with
an
establishment
in
my
ward
located
in
my
ward
and
the
second
part
of
what
you're
saying
is
that
it
would
not
be
fruitful.
In
fact,
it
could
be
damaging
to
us
in
court
if
we
actually
named
the
establishment
so
which
one
is
it
both.
C
Q
Q
Is
it
part
of
the
public
record
where
charges
have
been
laid
and
matters
are
being
adjudicated
in
that
realm
places
and
people
are
identified,
absent
that
we
do
not,
and
it's
not
responsible
for
us,
and
it
can
be
problematic
to
us
from
a
judicial
standpoint
if
we
start
talking
about
premises
that
have
not
been
convicted
or
or
outside
of
that
judicial
regime.
This
is
an
important.
C
Question
for
communities
to
understand
what
law
has
to
change.
Is
it
a
provincial
law
that
has
to
change
in
order
for
us
to
clamp
down
on
illicit
immoral,
illegal
criminal
goings-on
at
body
rub
parlors,
we
have
had
police
raids,
we
seen
underage
girls
in
in
this
place.
We
have
seen
human
trafficking
we've
seen.
You
know
a
cases
of
of
teenage
boys
with
left
with
lifelong
STDs.
What
else
do
we
need,
and
every
time
we
go
to
close
it
down,
they.
C
Q
So
through
you,
madam
Speaker
I
think
we
could
apply
this
question
across
many
instances
where
illegal
or
improper
activity
is
occurring.
We
deal
with
that
which
is
illegal.
What
is
contrary
to
legislation
be
a
provincial
federal
or
otherwise.
We
deal
with
a
municipal
side,
certainly
from
a
policing
perspective.
They
deal
with
the
criminal
issues
that
may
be
occurring.
The
fact
of
the
matter
is
that
every
person
is
entitled
to
due
process.
Every
person
is
entitled
to
a
judicial
approach
and
met
in
dealing
with
the
issues
and
the
allegations.
Q
C
The
judicial
process
is
not
working
for
us.
We
we've
gone
through
a
system
where
we've
shut
them
down
for
three
months.
They
reopen.
We
say
you
cannot
open
after
9
p.m.
they're
flagrantly
open
after
9
p.m.
in
fact
they
open
at
9
p.m.
yeah.
The
system
is
not
working
for
us.
What
else
can
we
do?
What
motions
can
we
move
today
to
make
it
easier
for
you
to
clamp
down
on
this
criminal
activity.
Q
As
we
have
varying
tools
under
these
various
streams
of
legislation
there
there
is
legislation
that
exists
on
the
criminal
side,
with
the
civil
remedies
Act,
and
there
is
due
process
in
the
Attorney,
General's
engagement
and
quite
a
lengthy
process
that
needs
to
be
followed
there
to
get
to
where
you're
trying
to
get
to
on
our
side.
Again,
it's
got
to
go
through
a
judicial
process.
People
are
entitled
it's,
the
beautiful
beauty
of
Canada
democratic
system,
democratic
process
and
people
are
entitled,
and
unfortunately,
and
I've
had
this
conversation
with
many.
O
O
Q
Q
Is
correct
so
through
you,
madam
Speaker
I
have
a
challenge
to
reference
it
as
an
immediate
investigation
when
I
have
a
series
of
very
general
unfounded,
and
let
me
correct
that:
how
would
you
Han
determine
locations
or
individuals?
However,
I
will
say
any
complaints
around
conduct.
I
do
take
very
seriously.
We
will.
We
are
reviewing
what
we
have
been
doing
in
this
realm
to
understand
what
has
happened.
I
have
also
indicated.
Q
We
are
extremely
open
and
very
much
encourage
individuals
who
can
share
with
me
in
information
that
I
can
then
investigate
that
it
will
be
investigated.
It's
very
difficult
with
generalities
around
conduct.
I
am
still
very
concerned
and
will
be
looking
at
how
we
are
approaching
our
business
and
take
what
steps
are
necessary,
as
is
necessary,
based
on
any
information
that
I'm
provided
I'm.
O
And
I
wonder
in
there
is
there
an
investigation
like
I?
These
are
very
serious
allegations
around
sexual
harassment,
sexual
abuse
by
herbal
office
file
officers
and
yuri
categorize
them
as
concerns
and
that
you're
going
to
review
policies.
So
I
just
need
to
know:
is
there
going
to
be
an
investigation,
which
is
what
these
individuals
have
been
asking
for,
which
is
what
the
legal
clinics
who've
come
to?
Their
defense
have
been
asking
for
including
human
rights
organizations,
legal
networks
as
well
as
labor
organizations.
Is
there
going
to
be
an
investigation,
yes
or
no?
Please
so.
Q
Through
you,
madam
Speaker
I,
guess
it's
a
matter
of
terminology
and
what
I
consider
an
investigation
and
maybe
what
others
consider
an
investigation.
What
I
will
say
to
you
is
that
I
absolutely
take
seriously
the
the
issues,
the
allegations,
the
concerns
raised
and
to
say
that
we
are
going
to
investigate
those
circumstances.
Yes,
do
I,
have
an
investigation
into
any
specifics.
No,
because
I
have
not
been
provided
those,
but
I
am
absolutely
committed
to
ensuring
that
we
are
approaching
our
work
in
the
most
appropriate
manner.
I
do
believe
in
most
cases.
Q
O
Q
You,
madam
Speaker
I,
have
been
advised
that
a
number
of
various
issues
concerns
you
can
call
them.
Allegations
have
been
raised.
We
have
no
specifics.
We
have
nothing
to
start
with
other
than
looking
at
generally.
How
are
we
approach
our
work
and
I
strongly
encourage
if
someone
has
any
information
or
any
specific
allegations
that
they
want
to
bring
to
our
attention,
we
will
facilitate
that
and
we
will
address
them.
Have.
O
You
reported,
have
you
read
the
report
from
the
holistic
practitioners
association,
which
actually
outlines
a
survey
that
they
did
with
their
members,
based
on
the
experiences
that
they've
had
with
by
law
enforcement
officers
like
you
can
start
from
there?
They
spoken
to
a
hundred
practitioners.
Have
you
read
that
report?
No.
Q
Three
Oh,
madam
Speaker,
no
I
have
not
read
that
report
specifically
counselor
I
do
have
concerns
where
people
are
making
allegations
that
my
officers
are
conducting
themselves
and
being
racially
motivated.
I
think
that's
a
very
significant
and
serious
allegation.
I
as
I
mentioned.
This
is
an
extremely
complex
and
extremely
sensitive
issue
in
how
what
is
going
on
in
our
city
and
how
we
are
being
tasked
or
expected
to
address
these
issues.
O
Going
to
be
doing
consultation
with
the
stakeholders
between
September
and
October
of
this
year
that
that
work
is
going
to
go
move
forward
because,
as
part
of
your
work
plan,
is
there
any
reason
why
we
can't
refer
the
entire
document
back
to
you
and
not
suspend
these
practice.
The
associations
are
these
centers
right
now
and
how
do
you
still
do
the
consultations
and
come
back
after
your
investigate
otherwise
you'll
after
consultation?
So
you
have
a
more
wholesome
report
for
us,
so.
Q
Through
you,
madam
Speaker,
my
recommendation,
counselor
wrong
Tam,
was
to
to
put
a
moratorium
on
these
five
PHAs
that
been
affiliated
with
the
locations
where
98%
of
our
churches
have
been
laid.
While
we
undertake
this
review,
it
was
supported
by
the
finding
of
the
Auditor
General
in
her
review
of
our
work.
I
felt
it
was
our
responsibility
where
we
believed
the
legitimacy
or
or
the
the
nature
of
the
regulation
that's
being
supported.
Purportedly
provided
by
these
holistic
associations
are
not
being
provided.
Q
That
is,
we
are
responsible
to
ensure
that
the
intent
of
the
bylaw
is
upheld.
So
I
respectfully
believe
that,
by
putting
a
moratorium
on
these
five
that
represent
the
bulk
of
our
charge,
and
our
issues
is
an
important
thing
to
be
done
today,
but
I
also
into
the
purpose
of
bringing
this
report
in
the
work
plan
was
to
reiterate
our
commitment
to
reviewing
these
two
articles
of
our
licensing
bylaw
and
coming
back
with
a
fulsome
report
that
respects
and
reflects
the
inputs
of
of
as
many
stakeholders
as
we
can.
N
Thank
you,
madam
Speaker.
Through
you
to
staff
I,
just
wanna
follow
up
on
some
questions
that
councilor
wong-tam
asked
and
she
referred
or
asked
you
about
the
survey
done
by
the
holistic
Association
and
it
had
whether
or
not
you'd
read
it,
which
holistic
Association
do
you
think
she
might
have
been
talking
about?
Are
there
more
than
one.
Q
Q
Q
N
N
Would
it
be
safe
to
say
you
could
probably
have
laid
ten
thousand
I'm
sorry?
Is
it
safe
to
say
that
you
probably
could
have
laid
ten
thousand
that
the
the
number
of
operations
that
advertise
operating
late
that
aren't
actually
holistic
those
sorts
of
things
that
really
you've
just
scratched
that
tip
of
the
iceberg
as
it
were
through.
Q
You,
madam
Speaker
I,
think
it
is
clear
that
the
intended
the
intended
actions
of
Licensing
around
the
holistic
s--
has
been
exploited
by
those
who
would
choose
to
operate
as
something
other
than
that.
Over
the
last
three
years
we've
issued
over
at
both
1600
charges:
okay
and
there's
over
400
locations
of
concern.
Okay,.
N
Thank
you.
My
big
concern
is
actually
on
the
human
human
trafficking
issue
and
I
know
in
December,
2013
MLS
was
directed
to
work
with
police
and
other
stakeholders
in
addressing
human
trafficking
in
Toronto
and
I
read
a
report
from
the
Canadian
Women's
Foundation
in
the
fall
of
2014
about
ending
sex
trafficking
in
Canada,
and
it
referenced
that
social
development
was
the
lead
in
the
in
these
efforts
and
that
were
going
to.
They
were
apparently
going
to
work
with
MLS
in
drafting
bylaws.
That
would
help
address
some
of
these
issues.
Is
that
correct
through.
N
So
my
question
through
the
speaker
to
Social
Development.
What
have
you
done
in
the
last
five
years?
I
know
that
I
haven't
seen
an
actual
report
on
the
human
trafficking
in
this
report
that
came
is
before
council
I
see
one
paragraph
in
the
second
last
paragraph
of
the
report
and
I'm
wondering
what's
taking
so
long.
D
Through
the
speaker,
there
have
been
reports
to
counsel
I,
can't
remember
the
exact
date.
I
will
look
that
up
for
you
counselor.
We
are
planning
and
coming
back
to
council
early
in
2019
with
an
update.
We
have
been
working
both
internally
with
all
impacted
divisions
or
divisions,
who
might
have
a
role
so
primarily
MLS,
but
Toronto
Police,
Service,
shelter,
support
and
housing,
affordable
housing
office.
In
fact,
the
city
has
provided
housing
opportunities
for
victims
of
human
trafficking
through
the
affordable
housing
office
working
with
community
partners.
D
N
In
look
okay,
so
to
quote
councilor
wong-tam,
that's
a
lot
of
words!
So
from
what
I
got
from
that
is
it's
going
to
be
2019,
which
is
six
years
after
council
asked
or
directed
social
development
in
MLS
to
work
together
before
we're
actually
going
to
see
further
recommendations
and
to
date,
what
you've
done
is
provide
some
housing.
D
A
A
A
A
A
A
A
I
A
A
Q
D
D
A
A
O
A
A
K
You,
madam
Speaker,
as
a
quick
item,
page
5
under
member
motions
mm
39.2
for
parking
at
new
line,
1
subway
stations
I
had
a
opportunity
to
talked
with
councilor
Kreutzer
city
staff
and
TTC
staff-
everybody's
fine
with
it,
and
it's
a
request
for
the
TTC
to
consider
the
parking
lots
in
the
new
line.
So
we're
all
we're
all
happy
and
good.
D
Madam
madam
Speaker
I'm
gonna
release
on
page
4,
t
thirty-one
point:
fourteen
nineteen,
twenty
five
to
nineteen,
fifty
one
young
street
seventeen
to
twenty
one
millet
Road,
and
there
is
an
amendments
that
I,
which
is
its
minor
wording
that
reflects
what
the
director
of
education
through
Robin
pokey,
the
chair
of
the
TDSB,
is
asked
for
that.
Just
better
interprets.
Okay.
D
A
D
D
I
Fletcher
I
only
want
to
take
one
second
in
case
we
don't
have
quorum
today
to
simply
remarked
the
counselor
chin,
Santa's
retirement
notice
to
us
today
is
not
here,
but
in
case
we're
not
back.
This
would
be
his
last
meeting
and
officially
through
us.
All
would
like
to
thank
him
very
much
for
his
great
contribution
he's
not
here,
but
we
might
if
he
comes
back
we'll
do
it
again:
okay,
okay,.
D
Page
five
CC,
thirty
nine
point:
eleven,
it's
a
simple
referral
to
North
York
Community
Council.
This
is
a
legal
and
planning
report
that
legal
and
planning
are
fine
with
it
being
referred,
there's
some
time
urgency
to
the
referral
in
order
for
it
to
get
back
here
in
so
I'll
read
it
out.
The
City
Council
refer
item.