►
Description
Disability, Access and Inclusion Advisory Committee, Meeting 7, February 16, 2016
Agenda and background materials: http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=11288
A
So
our
first
order
of
business
is
the
election
of
the
vice
chairs.
The
vice
chairs
are
elected
by
the
members
of
this
committee
and
you'll
be
serving
with
us
on
the
committee
until
November,
the
30th
2018
and
until
successors
are
appointed,
and
the
role
of
the
vice
chair
is
largely
to
take
this
chair
in
case
I
am
not
available.
I
know
you're
all
gonna
want
to
fight
for
this.
Okay
Rehema.
Are
you
nominating
yourself?
Yes,
okay,
so
we
have
a
nomination
from
the
floor.
Rehema
are
there
any
other
nominations
from
the
floor?
I
would.
A
A
A
Okay
are
there
any
other
nominations
from
the
floor,
calling
once
calling
twice
three
times,
I
think
it's
safe
to
say
that
both
Ian
Brown
and
rahimullah
are
acclaimed
as
our
new
vice
chairs
of
this
committee.
So
thank
you
very
much
everyone
that
was
simple.
If
only
all
elections
went
this
really
isn't
that
right,
council
house
or
Layton
okay,
so
I
now
have
the
item
number
two.
A
The
chairs
report
I,
would
have
circulated
in
advance
from
my
office
some
of
the
headings
of
the
topics
I'd
like
to
discuss
and
is
a
very
short
report
to
be
quite
honest,
but
but
probably
setting
up
some
some
big
moves
later
on.
So
the
first
thing
is
that
there
was
a
letter
as
I
as
I
spoke
about
that
was
sent
by
myself
as
the
chair
of
this
committee
to
all
the
standing
committees
and
division
heads
regarding
asking
them
to
send
policy
items
to
this
committee
for
opportunities
for
review.
A
The
committee
in
the
past
has
suggested
that
they
want
to
make
sure
that
they
get
ahead
of
any
policy
decisions
and
strategic
directions
from
the
city.
We
don't
want
to
be
notified
after
decisions
are
made,
so
that
letter
was
sent
out
at
the
beginning
of
January.
We
have
started
to
receive
responses
from
various
divisions
and
we're
now
at
the
point
of
collecting
that
information
about
all
the
internal
committees
and
decision
decision-making
processes.
A
What
we'd
like
to
do
is
is
then
compile
all
that
and
make
that
available
to
this
committee,
and
once
we
have
more
information
that
will
be
sent
forward,
and
we
want
to
be
able
to
use
this
opportunity
to
communicate
back
and
forth
from
the
division.
Heads
I
think
what
has
been
noticed
by
this
committee
in
the
past
is
that
there
are
times
when
decisions
are
made
much
further
down
the
road
that
practically
lands
on
the
floor,
City
Council
and
then
somebody
catches
it
and
says.
A
Oh
by
the
way,
did
we
not
have
the
disabilities
access
and
inclusion
Advisory
Committee
review
that
work,
and
sometimes
it
does
not
take
place.
So
that's
why
we
want
to
do
this
and
I'm
hoping
that
we
can
be
much
more
proactive
and
we
are
getting
those
responses
now
so
under
the
heading
of
compliance
with
accessibility
for
Ontarians,
with
Disabilities
Act
and
the
health
and
safety
awareness
training.
A
This
is
a
really
great
example
of
Human
Services,
having
submit
a
report
to
City
Council,
with
an
update
on
the
divisional
completion
rates
for
legislative
training
requirements
under
the
under
a
Oda,
and
there
were
seven
to
several
divisions
that
were
left
that
was
lagging
behind.
Let's
just
say
they
were,
they
were
not
up
compliance
and
they
were
not
up
to
the
standard
of
where
we
need
to
be
in
terms
of
their
status.
So
this
was
that
I
just
mentioned
how
we
wanted
to
catch
these
items
before
they
go
to
council.
A
So
this
item
landed
as
a
new
item
for
business
for
City
Council.
The
last
council
meeting
and
I
I
basically
had
to
refer
that
back
to
this
committee,
which
is
why
it's
sitting
before
you
today
on
the
agenda
and
there'll
be
a
chance
for
us
to
to
to
ask
staff
who
are
here
to
support
that
report,
so
that
was
another
action
taken
and,
of
course,
the
recruitment
and
interviews
for
this.
A
For
this
particular
committee
and
you're
all
here,
because
you
were
interviewed
and
selected
as
our
new
committee
members,
those
those
interviews
took
place
over
several
days
in
December,
we
had
assistants
that
brought
in
a
third
party
dings
distinguished
professor
from
Ryerson
University.
He
was
in
in
the
committee
rooms
with
you
for
the
interview
process
and
I
can
say
that
there
was
significant
interest
from
a
wide
range
of
very
skilled
and
competent
individuals.
The
selection
process
was
very
difficult.
A
We
did
the
best
we
can
to
ensure
that
we
had
broad
representation
in
the
composition
of
this
committee
and
we're
now
really
excited
I
can
say
on
behalf
of
Nicole
and
myself.
Who's
just
joined
us
we're
both
very
excited
to
to
have
you
serve
with
us
on
the
committee
and
then
finally,
you've
heard
lots
about
the
budget
in
the
in
the
headlines
of
the
press.
The
2016
budget
process
is
well
underway.
A
A
So
that's
the
end
of
the
chairs
report
can
I
have
a
motion
to
receive
the
report.
Thank
you,
Stephanie.
Thank
you,
okay.
So
our
third
item
is
we're
going
to
be
receiving
a
presentation
from
staff.
The
presentation
is
to
outline
the
meetings,
procedures
and
processes
for
the
disabilities,
access
and
inclusion,
Advisory,
Committee
and,
of
course,
we're
on
item
number
three.
Now.
D
Good
morning,
everyone,
my
name,
is
Carol
Costin
and
I'm.
A
committee
administrator
with
the
City
Clerk's
office
in
the
Secretariat
unit
and
I
lead
a
team
that
includes
Janice
Dix,
your
committee
secretary
Linda
Nova
who's.
Here
today,
as
committee
support
and
another
staff
member.
In
addition
to
this
committee,
we
provide
Secretariat
services
to
another
advisory
body
and
three
standing
committees
of
City
Council,
and
today
we're
going
to
be
talking
about
the
meeting
processes
and
procedures
that
apply
to
the
disability,
access
and
inclusion,
Advisory
Committee
as
an
advisory
body
of
city
council.
D
So
city
council
has
a
number
of
advisory
bodies
that
assist
with
its
decision
making
process
and
an
advisory
body
meets
to
collect
information,
discuss
issues
and
make
recommendations
to
the
appropriate
standing
committees
or
other
body
to
assist
in
advise
City
Council
and
while
City
Council
follows
more
formal
rules
under
chapter
27
of
the
called
Council
procedures.
This
committee
follows
the
simplified
rules
of
procedure.
The
rules
of
procedure
provide
a
framework
to
aid
discussion
and
provide
focus
to
meetings.
We've
attached
a
copy
of
the
simplified
rules
of
procedure.
D
So
all
meetings
are
open
to
the
public.
A
portion
of
the
meeting
may
be
held
in
private
under
very
limited
circumstances
and
discussion
and
decision
of
items
and
all
committee
business
by
the
committee
must
take
place
at
the
meetings.
So
committee
business
should
not
be
advanced
outside
of
this
forum
of
the
public
meeting
format
and
in
order
to
have
a
meeting
quorum
must
be
present.
D
So
for
this
committee
quorum
is
50%
of
the
total
number
of
community
members
or
six,
and
although
quorum
is
needed
under
the
simplified
rules
of
procedure,
you
do
have
an
option
if
quorum
was
not
present
within
15
minutes.
So
by
9:45,
the
committee,
the
members
present
could
agree
to
meet
informally
and
the
secretary
would
stay
and
report
on
any
proposals
that
were
discussed
to
the
next
meeting
of
the
committee
and
the
committee
would
then
vote
on
those
items.
D
Your
chair
is
a
member
of
City
Council,
of
course,
councillor
Wong
town
and
she
is
appointed
by
Council
under
your
terms
of
reference
and
to
co-chairs,
or
vice
chairs
are
elected
which
was
done
today
at
your
first
meeting,
the
role
of
the
chair,
or
in
her
absence,
the
vice
chair,
is
to
preside
at
all
meetings,
decide
whether
motions
are
in
order
rule
on
procedural
matters
and
maintain
decorum.
The
chair
also
ensures
that
motions
and
amendments
are
clearly
expressed
or
if
there
are
no
motions.
We'll
summarize
the
discussion
for
the
minutes.
D
The
chair
also
reviews
proposed
agenda
items
and
how
is
the
agenda
set?
First
of
all,
an
advisory
body
will
only
consider
matters
set
out
in
its
terms
of
reference
and
again
we
had
attached
a
copy
of
your
current
terms
of
reference
along
with
this
agenda
item
and
it
was
circulated
with
your
agenda.
It
is
the
chair
in
consultation
with
program
staff
and
the
secretary
who
sets
the
agenda
committee.
D
D
So
that
share
will
accommodate
member
requests
for
agenda
items,
but
does
have
the
final
decision
about
which
items
are
included
on
any
meeting
agenda
and
the
agenda
is
published
electronically,
five
business
days
before
the
meeting,
which
is
usually
about
a
calendar
week
and
the
agenda
is
sent
by
the
Secretary
to
each
member
by
email
and
it's
also
sent
out
through
our
subscription
service
on
our
Toronto
meeting
management.
Information
system,
which
we
call
TMM
is
I,
don't
know
how
many
of
you
are
familiar
with
our
website.
D
D
At
the
meeting,
the
chair
will
introduce
each
agenda
item
and
you've
seen
some
of
that
today.
The
committee
may
hear
deputations
from
the
public
at
its
discretion
on
the
various
items
and
may
set
limits
for
speaking
times.
Usually
the
committee
will
hear
from
outside
speakers
first
and
then
the
members
and
the
chair
decides
the
order
in
which
members
speaker
ask
questions
and
make
sure
that
every
member
who
wants
to
can
speak
to
an
item
and
a
decision
will
be
made
on
each
item.
D
The
chair
or
a
member
may
propose
an
action
for
the
committee
to
take
about
an
item
as
the
items
being
discussed
and
the
proposed
action
may
be
in
the
form
of
a
motion.
The
chair
will
specify
the
proposed
action
and
if
there's
no
objection
announce
that
the
action
is
approved
or
the
chair
may
ask
for
a
vote.
If
any
member
disagrees
with
the
proposed
action,
the
committee
will
then
move
to
a
more
formal
debate
of
the
item
and
will
actually
conduct
a
vote.
D
D
We
always
ask
that
if
you
do
have
an
idea
for
a
motion,
you're
welcome
to
contact
us
in
advance,
we
always
as
the
clerk's
we
always
like
to
the
earlier
the
better.
We
see
the
motion
because
we
can
help
you
format
it
properly
and
then,
if
you
want
to
change
it
in
any
way,
that's
up
to
you
and
if
you
decide
not
to
move
it,
that's
no
problem
either,
but
we
are
always
here
to
help
in
that
regard.
D
It's
important
also
to
note
that
a
proposed
action
requiring
implementation
reports
or
action
by
any
city
staff
would
require
approval
by
a
standing
committee,
and
in
this
committee's
case
it
would
be
the
Executive
Committee
and
that
action
that
went
up
to
Executive
Committee
may
also
require
approval
by
City
Council.
So
sometimes
a
decision
you
make
here
has
to
go
through
several
more
stages
before
it
becomes
final.
D
When
a
motion
is
made,
the
chair
may
restate
it
to
ensure
the
wording
is
proper
and
everyone
understands
the
intent,
and
at
that
point
the
motion
or
the
proposal
proposed
action
is
discussed
and
discussion
may
include
making
changes.
You
may
want
to
add
words,
delete
words
or
replace
words
in
the
motion
before
you
and
the
chair
may
then
frame
the
resulting
proposal.
As
the
motion
that
the
group
can
vote
on,
every
member,
including
the
chair,
has
a
vote.
A
majority
vote
is
required
for
a
motion
to
be
carried.
A
tie.
D
Decisions
and
minutes
decisions
are
reported
within
the
minutes
of
each
meeting
and,
as
I
mentioned
earlier,
decisions
requiring
approval
by
a
standing
committee
are
reported
up
to
the
appropriate
Standing
Committee,
and
your
committee
secretary
looks
after
that.
For
you,
the
secretary
also
sends
the
minutes
of
the
meeting
to
the
group
by
email
and
through
the
TMM
is
subscription
service
and
at
the
following
meeting,
the
committee
will
confirm
the
minutes
of
the
previous
meeting
and
that
just
shows
that
the
record
is
correct.
D
D
Should
they
have
a
conflict
and
although
the
it's
asked
at
the
beginning
of
the
meeting,
if
there
are
any
conflicts,
members
are
welcome
to
raise
that
issue
any
time
during
the
meeting
and
again
just
to
promote
our
Toronto
meeting
management
information
system
website,
which
is
at
wwr
on
OTA
/
council.
This
is
a
great
source
of
information.
If
you
want
to
follow
along
different
committee
items
and
or
subscribe
to
different
committees
and
again,
if
anyone
has
questions
or
wants
more
information
about
that,
you
can
contact
us
at
any
time.
D
E
D
Means
that
the
the
item
is
is
decided
in
the
negative,
so
if
it
was
something
that
absolutely
had
to
be
required
had
to
be
decided
on,
it
could
be
sent
up
to
the
executive
committee
without
recommendation
and
you'll
see
that
done
at
other
committees.
When
a
decision
can't
be
reached
another
option
when
ty
votes
happen
is
to
possibly
defer
an
item
to
the
next
meeting
may
be
members
need
time
to
think
it
over
that
sort
of
thing.
Maybe
there
will
be
more
members
in
attendance
and
a
tie.
D
E
D
A
good
question,
if
you
as
a
member,
need
more
information
on
an
item
or
contact
another
committee
member
I,
theirs
people
do
that.
There's
nothing
incorrect
about
that.
However,
if
the
committee
were
to
email
each
other
as
a
group
and
sort
of
be
conducting
an
electronic
meeting,
that
could
be
seen
to
be
an
illegal
meeting
because
in
a
sense
you'd
be
having
a
meeting
online
out
of
the
public
forum
and
advancing
the
business
of
the
committee,
so
that
would
be
considered
likely
and
appropriate.
Yes,
so.
E
F
I'm
just
wondering
with
their
email
rule,
can
we
change
that
as
a
committee
or
put
a
motion
to
change
in
just
because
as
you're
speaking
I'm
just
thinking,
we've
had
illegal
meetings
in
the
past
and
for
a
lot
of
us?
That's
that's
a
good
way
to
sort
of
get
a
sense
of
like
where
we're
all
at
and
like
which?
What
what
strategy
we
want
to
pursue.
F
D
F
In
the
past,
we've
had
subcommittees
and
I'm,
not
saying
that's
gonna
happen
this
year,
I
don't
know,
but
that's
how
our
subcommittees
operated
as
well.
For
the
most
part,
we
did
try
as
subcommittee
chairs,
especially
for
the
housing
subcommittee,
to
bring
forward
like
agenda
items
from
those
meetings
so
that
it
would
be
entered
into
the
public
record.
We
did
try
those
things,
but
just
just
just
be
transparent,
I
think.
A
Thank
you
very
much.
Are
there
any
other
questions?
Okay,
thank
you
very
much,
Carol
for
a
very
good
presentation.
I
think
that
for
the
members
who
are
coming
in
to
our
committee,
who
are
new
I,
recognized
that
the
one-size-fit-all
rules
as
important
as
they
are
for
transparency,
good
governance
and
accountability
doesn't
always
take
into
consideration
the
fact
that
we've
got
a
range
of
abilities
who
are
in
the
in
the
committee
members
and
and
there
is
a
matter
of
convenience,
sometimes
having
those
discussions
online.
A
But
we
have
heard
you
loud
and
clear
and
that
we
need
to
make
sure
that
all
our
discussions
are
are
in
the
committee
in
the
public.
I
will
point
out.
Four
members
of
the
committee,
especially
the
new
ones
there
have
been
in
the
past
working
groups,
were
under
the
the
topics
of
transportation,
housing,
public
awareness
and
education.
We
have
to
give
some
thought
to
what
those
working
groups
will
look
like
moving
forward
to
this
new
term.
A
Okay,
Thank
You,
Carol.
Okay,
so
we
know
the
rules.
This
is
good.
We're
heading
forward,
okay.
So
our
next
item
is:
oh,
yes,
sorry
can
I.
Please
receive
a
motion
from
the
committee
to
receive
that
presentation
for
information
Victoria.
Thank
you
very
much.
She
beat
you
by
a
second
time.
Just
so
you
know.
Okay.
A
G
I
always
like
following
conversations
about
the
rules,
because
I've
always
looked
at
as
the
rules
person
so
nice,
a
nice
segue
from
you
this
morning,
I
hope
everybody
had
a
nice
long,
ish
weekend,
Valentine's
Day
family
day,
so
I'm
Tracy,
cook,
I'm,
the
executive
executive
director
of
municipal
licensing
and
standards.
It's
a
mouthful
and
Vanessa
Fletcher.
My
policy
and
planning
advisor
and
my
key
person
on
the
matter.
We're
here
just
to
discuss
with
you
this
morning
is
the
ground
transportation.
Review
I
see
a
few
familiar
faces
from
the
last
committee.
G
G
Amongst
many
I'm
sure
a
few
people
have
heard
of
them
so
as
part
of
the
ground
transportation
review,
we've
scheduled
workshops
with
various
stakeholders
within
the
taxi
cab
and
limousine
industry,
and
yes
that
company
as
well
and
everybody's
input
is
being
sought
to
help
us
design
a
framework
for
moving
forward,
and
we
saw
this
as
a
fantastic
opportunity
to
include
this
committee
as
a
part
of
that
consultative
process.
So
really
you
know,
I've
got
a
couple
of
slides,
but
I
really.
Rather
this
be
about
us
hearing
from
you
than
than
us
speaking
to
you.
G
So
in
2014
we
completed
a
two
year
over
two
year
review
of
the
Toronto
taxicab
industry.
One
significant
piece
of
that
work
was
focused
on
accessibility
and
the
component
of
that
review
that
we
outlined
was
a
goal
and
a
plan
to
achieve
equitable
or
holding
inclusive
service
in
the
future.
So
we
had
set
an
immediate
goal
of
six
percent
of
our
taxicabs
to
be
accessible
by
June
2015,
then
that
aligned
just
for
timing-wise
with
the
Pan
Am
and
Parapan
Am
Games
we
had
in
Toronto.
G
We
set
an
intermediate
goal
of
service
equivalency
by
2019
and
a
long-term
goal
of
wholly
inclusive
100%,
wheelchair
accessible
taxi
cab,
service
and
really
wholly
inclusive
service
is
is
the
goal,
oh,
that
changed,
slides,
I
didn't
even
notice
jeez,
so
where
we
started
before
we
delivered
that
report
in
January
of
2014,
the
City
of
Toronto.
You
know
shockingly
and
and
disappointingly
had
no
taxi
cabs
that
were
accessible,
wheelchair,
accessible,
taxi,
cabs
available
for
metered,
on-demand
service.
G
We
had
approximately
180
of
our
over
5000
taxi
cabs
that
were
accessible
and
are
accessible,
but
were
tied
up
on
wheel
trans
contract.
There
was
no
availability
of
someone
to
to
call
up
a
taxicab
on
demand
and
receive
that
service.
So,
very
happily,
as
a
result
of
that
review,
we
did
and
where
we
sit
now,
is
over
500
taxi
cabs
that
are
wheelchair,
accessible
and
available
for
metered,
on-demand
service
I,
don't
recall,
and
that's
about
12
percent
of
the
total
inventory
of
taxi
cabs.
G
We
have,
unfortunately,
don't
recall
the
last
time
we
appeared
at
this
committee,
but
I
know
at
that
time.
We
did
hear
that
the
service
was
still
not
being
delivered
fully
and
people
were
still
having
challenges
with
receiving
metered
on-demand
service,
so
I'm
very
interested
to
hear
how
that
stands.
Now
we
also
have
limousines
that
operate
in
this
city.
We
had
not
undertaken
a
full
limousine
review
since
2005.
G
The
limousine
service
is
in
the
part
of
this
ground
transport
review
that
we're
going
through
right
now,
there's
currently
no
requirement
for
a
limousine
service
to
be
involved
in
providing
accessible
or
requiring
accessible
vehicles
at
all.
We
do
know
that
there
have
been,
for
many
years,
a
number
of
flat
rate
providers
in
the
in
the
wheelchair,
accessible
taxi
cab
or
wheelchair
accessible
transportation
mode.
G
We
identified
those
in
2014
as
well
as
a
transportation
option
that
was
beyond
outside
of
our
regulated
regime,
and
we
want
to
look
at
that
to
see
what
ought
to
be
required
by
the
city.
So
in
2014
we
thought
we
had
a
pretty
decent
path
going
forward.
We'd
talked
about
how
to
make
our
we
our
taxicabs
more
accessible,
and
that
also
included
a
number
of
in
vehicle
technologies.
G
We
were
going
to
contemplate
for
those
people
with
visual
impairments
or
auditory
impairments,
and
that
was
a
body
of
work
that
was
going
to
carry
forward,
and
then
along
came
uber
and
so
in
2012
they
actually
started
operating
here.
Simply
as
an
unlicensed
brokerage
running
licensed
taxicabs
and
limousines,
we
actually
just
resolved
that
one
component
of
their
operation
by
issuing
them
a
taxicab
brokerage
license,
so
they
can
lawfully
dispatch
licensed
taxicabs.
G
So
part
of
our
goal
is
to
understand
what
might
those
impacts
be
positively
or
negatively.
You
know
it's
very
difficult
to
say
it
this
time,
but
we
do
know
when
we
went
through
the
2014
review
that
the
taxicab
industry
was
quite
vocal
about
feeling
that
a
hundred
percent
wheelchair
accessible
taxi
cabs
was
not
necessarily
necessary,
certainly
was
not
something
they
wanted
to
do.
We
felt
contrary
to
that,
and
that
was
why
we
made
the
recommendations
that
we
did,
but
I
can
be.
G
You
know
be
very
very
blunt
in
the
fact
that
this
will
become
another
topic
of
conversation
that
people
are
having
already
and
just
asking
you
know.
Is
it
still
in
the
Curt
in
this
new
context
of
ground
transportation?
Is
it
still
appropriate
to
require
all
taxi
cabs
going
forward
to
become
wheelchair
accessible
or
are
there
other
ways
to
accomplish
equitable
service
that
doesn't
require
that
so
we're
starting
to
hear
it
a
bit
already
so
I
just
want
to
be
very.
G
You
know
upfront
that
this
will
feature
prominently
and,
as
mentioned
in
the
direction
we
were
given,
I
was
very
pleased
to
see
that
the
issue
of
accessibility
has
been
included
as
part
of
this.
This
direction
so
I
think
thought
I'd
pose
a
couple
of
questions
for
you,
but
really
it's
open
its
just
open
for
us
to
hear
your
input.
Your
thoughts
and
I
would
suspect
that
there
may
be
some
more
conversation
you
want
to
have
via
email.
Possibly
tom
has
permitted
to
to
give
us
some
suggestions.
A
B
G
A
great
question
we
actually
just
last
year,
updated
our
entire
licensing
by
law
to
make
it
more
relevant
and
updated
to
the
AODA
and
Ontario
Human
Rights,
Commission
or
interior,
when
they
writes
code.
Forgive
me,
which
included
the
the
requirement
for
all
businesses
that
we
municipally
license
to
accept
service
animals
prior
to
that
had
been
a
little
bit
restricted
and
was
quite
dated
language,
so
that
does
equally
apply
to
taxi
cab
service,
as
it
does
any
other
type
of
restaurant
or
other
business
that
we
license.
G
B
A
B
Currently
the
customer
service
standard,
the
language
implies
that
a
letter
from
a
doctor
or
treating
for
free
in
position
would
be
appropriate.
I
believe
that
the
transportation
standard
there
are
recommendations
that
are
under
public
review
right
now,
one
of
those
being
to
expand
the
documentation
to
be
provided
by
a
range
of
different
licensed
professionals
such
as
occupational
therapists
or
other
types
of
service
providers.
B
A
You
very
much
thank
you:
Nicole
Nicole
Azhar,
our
disabilities
as
she's.
Actually,
our
Ald,
a
expert.
Her
task
is
to
support
the
work
of
this
committee
and
and
many
of
the
questions
that
you
may
have
that
may
not
be
answerable
by
it
by
Tracy
or
perhaps
the
other
city
staff.
She
is
your
go-to
person.
She
certainly
is
mine.
Martin,
have
you
concluded
your
questions,
or
do
you
have
a
few
more?
No.
E
Back
to
the
email
question
and
the
suggestion
that
that
we
give
you
a
feedback
through
email,
is
that
appropriate
to
the
committee
that
we
would
give
individual
feedback
without
seeing
the
rest
of
the
committee?
But
to
me
it
seems
that
would
be
more
appropriate
if,
where
we
are
going
to
provide
individual
feedback
post
this
meeting,
that
everything
would
be
CC
to
the
committee.
So
everyone
else
know
what
the
feedback
was
he's
that
appropriate.
A
My
preference,
to
be
quite
honest,
is
unless
you
have
something
and
it
could
be
submitted
as
correspondence.
That
is
a
part
of
ongoing
discussions,
but
the
committee
members
don't
necessarily
need
to
BCC
it
on
every
single
item
that
that
you're
speaking
to,
but
if
you
want
to
send
it
to
the
secretary,
what
we
can
do
is
that
we
can
decide
on
what
is
appropriate.
G
And
I'll
just
add
three,
madam
chair:
the
we
have
a
website
and
we
do
have
an
email
address,
set
up
to
receive
input
and
we
are
happy
to
see
and
hear
individuals,
input
or
organize
groups
or
any
anybody's
thoughts,
and
certainly
if
someone
has
an
answer
to
solve
all
this
Tom
we'd.
Welcome
that.
So
that's
that'll,
be
your
challenge
to
help
us
fix
this.
Okay,.
E
The
last
question
is
is
in
regards
to
to
the
rules
and
regulations
and
requirements
that
cab
companies
would
be
more
accessible
and
more
welcoming
to
people
with
disabilities,
and
this
is
probably
more
for
my
information
than
anything
else
is
uber
required
to
follow
exactly
the
same
rules.
And
if
not,
why
not?.
G
So
that
is
the
matter
of
our
ground
transportation
review.
We've.
We
updated
the
bylaw
to
ensure
that
anybody
who
provides
a
dispatch
service
of
taxicabs
limousines
is
captured
within
the
regulatory
regime
within
by
law.
The
work
we
are
doing
right
now
is
to
look
at
the
entirety
of
regulation
on
taxi
on
limo
and
what
and
where
uber
falls
in
or
how
we
reframe
the
entire
entire
industry.
G
So
you
know
we
strongly
believe
for
public
safety
reasons,
consumer
protection
reasons
and
all
those
reasons
why
we
get
involved
in
certain
businesses
that
are
regulate
regulatory
oversight
is
necessary
to
ensure
those
things
and
that
would
include
uber.
So
that
is
the
body
of
work
that
we're
doing
right
now
and
figure
out
what
the
right
and
appropriate
level
of
regulation
is
for
these
services
as
they
differ,
or
if
they
differ,
so
we're
not
there.
Yet
the.
G
Three
manager-
actually
they
don't
the-
and
this
is
part,
it's
very
difficult-
to
have
a
conversation
around
taxi.
The
way
the
industry
is
organized
itself
in
the
way
we
have
regulated
actually
has
created
more
of
an
independent
operator
model.
We
actually
do
not
have
in
the
city
taxi
cab
companies
who
employ
drivers.
What
we
have
are,
what
you'll
see
are
the
marked
taxi
cabs,
which
are
brokerages
they're.
Very
they
perform
the
same
service
as
uber
does,
where
they
connect
passengers
with
cars
and
drivers.
G
There
are
various
layers
of
operators
within
the
taxi
industry,
some
who
provide
the
car
some
who
lease
the
car
some
who
are
garages
who
fix
the
cars
others
who
manage
licenses
on
behalf
of
owners,
some
who
are
independent
operators,
independent
owner
operators,
it's
and
then
drivers.
So
there's
a
lot
of
layers
and
a
lot
of
different
people
who
participate
in
it.
G
But
certainly
one
of
the
things
we
need
to
look
at
is
how
regulation
has
contributed
to
that
structure
and
if
regulation
is
getting
in
the
way
of
the
taxi
industry,
organizing
itself
differently,
where
you
know
in
other
jurisdictions,
they
do
have
taxicab
openings
most
seem
to
operate
on
an
independent
operator
model
for
the
drivers.
Some
may
have
employees
Ottawa
actually
has
unionized
taxicab
drivers,
which
is
a
bit
of
a
different
setup
as
well.
G
So
it's
it's
certainly
the
disaggregated
way
that
the
industry
is
put
together
makes
every
individual
person
who
participates
in
it
responsible,
but
to
what
level?
In
to
your
point,
how
do
you
hold
that
accountability
for
meeting
AODA
requirements
or
standards
on
all
these
different
individuals?
It's
a
challenge
as
Martin
references,
the
individual
driver
who
acts
independently
on
how
he
conducts
his
business
in
that
car
and
may
or
may
not
hold
someone
else
accountable
for
that?
It's
it's
difficult.
Industry,
Thank.
A
B
Am
so
my
question
is
around
you
said
that
there
are
now
12%
of
the
cabs
are
accessible
for
on-demand
metered
service,
but
you
also
said
that
people
are
still
experiencing
issues.
So
my
question
is:
are
there
regulations
about
how
is
about
how
many
accessible
cabs
are
on
the
street
at
the
time,
because
my
view
would
be
is
that
the
issue
is,
is
that
they
may
all
be
out
on
the
street
at
the
same
time,
and
then
three
hours
later
they've
all
gone
off
shift.
G
So
that's
a
great
suggestion.
I
do
know,
other
jurisdictions
have
looked
at
requiring
operating
hours
and
it
was
through
members
of
this
committee
and
visitors
to
this
committee.
Last
time
we
were
here
that
we
heard
about
the
challenges
in
procuring
the
service.
The
we
didn't
get
a
lot
of
detail
and
we
actually
don't
have
a
lot
of
detail
of
what
that
means,
whether
the
vehicles
are
not
available
as
you're
pointing
to
Victoria
or
whether
they're
simply
not
providing
the
service
so
Kurt.
G
We
have
heard
some
commentary
that,
while
the
vehicles
are
on
the
road
they've
been
enabled,
the
drivers
are
not
are
not
providing
service
to
those
fairs
that
are
requesting
wheelchair
accessibility.
So
it's
it's
very
unclear
as
to
what
the
cause
of
that
is
and
to
and
I
will
say
that
was
last
year
where
we
are
now
we
have
a
hundred
more
or
so
actually
more
than
100
more
accessible
vehicles.
So
maybe
that
has
taken
care
of
some
of
that.
G
We're
really
not
sure
we
would
like
to
hear
from
people
if
they
are
having
challenges
receiving
the
service
they're
requesting
or
it's
just
not
being
provided.
We
really
need
to
understand
that
we
are
asking
the
brokerages,
who
are
typically
those
that
that
connect
folks
for
their
wait
times
and
we're
hoping
to
get
some
information
from
that
on
how
many
calls
for
service
they're
getting
I.
G
B
Just
a
quick
follow-up,
so
one
of
the
issues
with
the
way
the
AODA
is
being
implemented.
Is
it's
a
lot.
It's
reliant
on
complaints
which
places
the
onus
on,
but
with
disabilities
to
follow
up
and
often
you
know,
you're
just
trying
to
get
through
your
day.
So,
by
the
end
of
the
day,
you
may
have
forgotten,
because
you
had
to
just
figure
it
out
so
I'd
like
to
recommend
that
it's
let
as
you're
looking
into
it.
G
Is
a
fantastic,
certainly,
oh,
that
is
typically
that's
the
way
law
enforcement
operates
right.
You
don't
know,
there's
an
issue.
Til
someone
tells
you
that
there's
an
issue
and
you're
right.
It
does
shift
the
onus
onto
the
individual.
Through
this
review.
We
are
looking
at
other
approaches
to
ensuring
compliance,
and
some
of
those
approaches
may
be
in
an
audit
format.
Maybe
in
a
you
know,
for
like
a
better
term
secret
shopper.
Type
of
you
know,
investigation
which
gets
done
and
can
be
very
telling.
G
A
You
very
much
before
we
head
on
to
our
next
speaker,
who
saw
our
next
questioner.
Who's
Wendy
I,
see
some
hands
going
up,
can
I
see
the
people
raise
their
hands
and
I
can
acknowledge
you
so
on
my
left.
I
have
yen
Stephanie,
okay
with
questions
Terri
Lynn
where's
questions
are
to
speak
comments
to
speak
and
Rehema
to
speak
at
the
end
and
I
see
Karma
as
well
as
Darren.
Oh
sorry
and
Tracy.
Sorry,
okay,
go
ahead!
Go
ahead!
Wendy,
please
hi!.
H
There
am
I
on
yeah
thank
you
for
the
presentation.
It
was
very
interesting
and
I
think
one
of
the
things
that
you're
highlighting
is
that
the
structure
itself
is
very
complicated,
and
so
what
I'm
wondering
is
whether
or
not
somebody
here
can
clarify
for
me.
What
exactly
are
the
training
requirements
around
accessibility
for
taxi
drivers
in
Toronto?
So
it
sounded
to
me
a
little
bit
like
you
were
saying
that
the
AODA
is
not
applicable
because
they're
independent
operators,
but
is
there?
So?
H
Can
you
explain
to
me
what
what
the
requirements
actually
are
because
part
of
the
the
equation
is
not
just
the
number
of
taxis.
Clearly,
we
have
to
have
accessible
taxis,
but
from
my
experience
and
from
things
I've
heard
from
people
that
I
know
that
require
accessible
taxis.
This
also
down
to
the
service.
Yes,.
B
G
So
and
it
forgive
me
if
I
made,
it
seem
that
we
don't
hold
taxicab
drivers
accountable
to
their
requirements.
We
do
so
prior
to
our
review
in
2014
taxi
cab.
Drivers
would
have
to
come
up
to
the
trait
we
have
a
training
centre
and
in
Scarborough
and
would
go
through
a
five-day
training
class
on
accessibility
separately
for
an
endorsement
to
enable
them
to
operate
on
wheelchair,
accessible
taxi
cabs.
G
Some
of
that
was
to
deal
with
the
physical,
tie-down
and
and
other
safety
measures,
but
we've
always
had
a
component
of
familiarity
with
accessibility,
law
and
requirements
within
the
training
program
in
2014,
we've
actually
embedded
the
full
accessibility
curriculum
into
the
primary
taxicab
drivers
course.
So
we
do
require
every
new
taxi
cab
driver
to
undertake
a
17
day
course.
I
will
say
in
fairness.
That
is
one
of
the
aspects
of
regulation
that's
being
reviewed
currently
and
whether
that
will
continue
as
it
is
in
the
future
future
state
or
not.
G
We
don't
know,
but
certainly,
even
if
it
was
absent,
17
day
training
program.
What
we
have
identified
that
cannot
cease
or
go
anywhere.
It
go
away.
Is
training
individual
service
providers,
taxi
cab,
drivers
on
accessibility
and
what
that
means
and
you're
absolutely
correct,
starting
from
customer
service,
the
proper
service
right
through
to
the
safety
requirements
and
physicality
of
safety
mechanisms
in
the
vans.
So
we
do
do
that
I
would
suggest.
We
also
have
had
a
fur
refresher
course
that
every
driver
will
go
through
every
four
years
and
that
touches
on
accessibility
as
well.
G
But
you
know
I
think
it
needs
to
be
more
ingrained
on
a
regular
operating
basis
and
I
do
think.
There's
an
opportunity
for
brokerages
and
other
operators
within
the
taxi
industry
to
play
that
role
as
well
and
in
short,
just
talking
to
people
once
every
four
years,
possibly
once
they
become
a
taxi
cab
driver
about
what
requirements
are
what
the
proper
customer
service
considerations
are.
I,
don't
think
it's
sufficient
and
I
think
that's
what
we're
hearing
it
needs
to
be
more
prevalent.
G
It
needs
to
be
more
top
of
mind
and
a
training
program
when
they
start,
which
I'm
glad
we
have
done
now,
but
then
a
refresher
every
four
years,
I
don't
know
and
I
sensing
is
not
clearly
as
Martin's
exam
experience.
Has
been
is
not
cutting
the
standard,
so
we
need
to
look
at
what
we're
doing
and
what
we're
providing
Tracy.
A
G
We
are
will
be
putting
together
the
sum
total
of
the
consultation
forming
some
recommendations
for
regulatory
change.
It
goes
to
our
licensing
and
Standards
Committee
on
April
14
and
then
to
city
council
May,
2nd,
where
we're
hoping
to
get
something
back
out
into
the
public
domain
within
March
for
further
consultation
and
comment.
Once
we've
refined
some
of
the
recommendations
and
changes,
so
there
will
be
an
opportunity
to
to
comment
on
where
we
think
we're
going
to
propose.
We
go
with
regulation
on
ground
transportation,
okay,.
C
The
the
information
accessibility
component:
how
are
you
bringing
it
back?
That's
one
question:
the
the
flat-rate
a
system
that
I
I
thought
we
were
pushing
for
on-demand
taxi
accessible
taxi
at
the
same
meter
rate,
but
I
I
hear
that
there
now
like
services
on
flat
rate.
So
how
is
that,
as
is
now
or
are
we
going
to
recommend
the
the
meter?
C
And
the
third
question
is
for
blind
and
partially
sighted
people
it's
much
easier
for
us
to
get
information
through
the
app
you
know
as
uber
has
to
have
and
and
I
know,
other
taxi
companies
are
thinking.
Well,
we
better
get
on
the
app
stuff,
you
know
and
and
I
guess.
My
question
is:
how
do
we
ensure
it
is
as
well
accessible
for
blind
users
or-
or
you
know
sight
impaired
users
of
these
apps
great.
G
Okay,
yeah
I'm,
not
sure
where
you
were
wanting
to
me
to
go
on
the
first
question.
I
can
answer
on
the
second
question
that
our
review
in
2014
was
focused
on
enabling
metered
on-demand
service
at
the
same
rate
as
as
persons
not
requiring
wheelchair
accessible
taxi
cabs,
and
we
remain
committed
to
that.
The
flat
rate
providers
have
always
existed,
and
we
need
to
look
at
in
this
review
how
to
include
them
in
this.
G
In
this
work
that
we're
doing,
they
filled
a
gap
that
existed
in
the
taxi
industry
before
our
thought
and
our
hope
was,
as
the
taxi
industry
was
enabled,
and
and
provided
metered
on-demand
service
that
that
people
would
not
be
getting
charged.
The
rates
that
they
were,
my
understanding
with
what
Hooper's
done
with
uber
wave,
it's
actually
a
rate
lesser
than
a
taxi
cab,
metered
rate.
Is
it
and
it's
more
along
the
lines
of
their
controversial
service.
Uber
acts
and
they're
actually
uber
as
an
entity
is
subsidizing
the
difference.
G
It
was
a
flat
rate
provider
who
they've
contracted
with
now
to
provide
a
metered
rate
at
lesser
than
a
taxi
cab,
regulated
rate.
So
a
lot
of
things
influx.
Certainly,
our
position
is
that
every
person
ought
to
have
the
right
to
equitable
service
at
the
same
price.
Whatever
that
service
is
so,
you
know
where
it's
certainly
a
big
piece
of
what
we're
looking
at
as
far
as
enabling
accessibility
through
an
app.
G
We
do
not
require
brokerages
to
have
an
app
I,
do
believe
and
clearly,
as
your
statement
articulates,
there
is
a
huge
benefit
for
them
to
do
so
and
and
ensure
that
they're
reaching
everyone
equally
I
presume
somewhere,
larger
brokerages
who
are
bringing
on
the
apps
are
considering
accessibility
in
that
in
that
formula,
if
formation
of
their
app
and
completely
sure.
So
the
question
be
whether
we
enable
it
or
are
mandated
or
not.
Your
first
question
was
about
information.
Yes,.
C
G
And
that
was
one
of
the
when
I
mentioned
earlier,
better
in
vehicle
technology.
That
was
absolutely
one
of
the
things
that
drove
that
was
audible
meters
and
audible,
displays
or
visible
larger
visual
displays
that
work
as
a
result,
because
of
what's
happened
with
technology
use
on
smartphones
and
the
apps.
G
We
need
to
look
at
that
as
part
of
this
review,
whether
we
mandate
equipment
in
if
they
are
enabled
with
an
app
that
provides
the
same
information
to
the
passenger
than
that,
then
that
mission
is
accomplished
right,
so
I
think
there's
a
number
of
ways
to
get
there.
But
it's
still
it's
a
challenge
to
to
push
technology
into
taxi
cabs
on
occasion,
but
we've
not
we've
not
forgotten
about
the
importance
of
that
for
sure.
B
I
A
H
G
A
B
B
G
A
F
Just
also
wanted
to
speak
to
my
own
experience
so
since
I
last
saw
you
at
the
committee,
Tracy
I
have
had
experiences
where
it
is
actually
doesn't
take
as
much
time
for
an
accessible
taxi
to
get
to
me.
So
that's
been
positive
just
from
my
own
experience,
but
at
the
same
time
I've
had
twice
where
drivers
have
insisted
that
they
need
to
charge
me
for
loading.
F
My
wheelchair,
if
they're
doing
so,
in
which
case
I,
have
informed
them
of
the
rules
and
said
that's
not
happening
but
and
I've
complained
once
than
the
other
time
it
happen.
I
was
just
busy,
so
that's
been
an
experience
that
I've
had
recently
and
also
further
to
Martin's
comment.
I
saw
a
woman
with
a
service
animal
on
a
very
a
very
Blizzard
day,
similar
to
this
one.
It
wasn't
a
seeing-eye
dog,
it
was
a
dog
guide
and
I
was
talking
to
the
woman,
is
I.
F
Think
it's
for
a
mental
health
issue
and
I
asked
her
if
she
needed
help-
and
she
said
no,
this
driver
is
not
doing
what
I
want,
but
I'm
very
capable
he's
either
going
to
give
me
a
ride
or
I'll.
Just
call
someone
else,
but
so
definitely
I've
seen
firsthand,
that
that
can
be
like
an
issue
or
consideration
and
also
I
wanted
to
say
that
I
know
that
committee
in
the
past
has
supported
100
accessible,
taxis,
I'm
still.
F
I
You
know
rigorous
training
and
all
of
that
sort
of
stuff
in
order
to
get
their
licenses.
And
meanwhile
it's
been
my
personal
experience
that,
when
I've
taken
taxis
here
in
Canada,
whether
it
be
in
Montreal,
Halifax,
Toronto
or
London
that
it
could
just
be
anybody
off
the
street,
you
know
a
lot
of
these
people.
You
know,
don't
have
a
lot
of
training
and
or
sometimes
you
know
it's
their
friend's
car
but
they're
driving
it
because
they
want
to
make
a
little
extra
cash
right
and
but
I
do.
I
Can
I
can
say
that
you
know
the
number
of
accessible
taxis
does
need
to
increase,
just
because
occasionally
I
have
to
use.
I
have
to
call
them,
and
I
always
have
to
make
a
reservation
simply
because
there
is
no
guarantee
that
I'm
going
to
get
a
taxi,
but
I
do
find
that
when
I
do
go
to
Ottawa
I
can
just
call
up
one
and
I
get
one
right
away,
so
I'm
not
really
understanding
why
there
is
a
big
difference
between
Ottawa
and
Toronto,
and
also
the
other
thing.
I
I
would
also
like
to
point
out
is
again
I'm
not
really
sure.
What's
the
difference
but
I
find
the
drivers
in
Toronto,
not
as
professional
or
as
nice
as
the
drivers
in
other
cities
in
Canada.
So
there
are
a
lot
less
accommodating
to
the
point
where,
if
I'm
with
somebody
I
will
be
like
at
least
two
meters
back
and
I
will
let
that
person
hail
the
taxi?
And
then
you
know,
Here
I
am
after
right,
so
and
I,
don't
think.
That's
really
like
I
shouldn't
have
to
pull
this
little
surprise
on
them.
I
Once
you
know
they
pull
up
on
the
side
right.
That
I
should
be
comfortable
enough
and
enough
to
hail
them
myself
without
getting
somebody
else
to
do
it
for
me
right
so,
and
the
other
thing
also
I
would
like
to
suggest,
maybe
is,
for
you
guys,
maybe
to
talk
to
Weill
trams
simply
because
they
also
use
taxis
too
right
and
you
might
get
some
further
input
from
them.
So
that's
it.
Thank
you
so
much
thank.
B
So
I
also
support
training
efforts,
but
like
teri
Lynne
I
still
support
the
100%
move
toward
accessible
taxis
choose
a
year.
Let's
move
toward
it
might
not
be
next
year
but
like
let's
pick
a
destination
and
start
heading
there
and
in
looking
at
you
know
the
big
picture
right
now,
taxis,
you're,
saying,
there's:
12
percent
of
them
are
accessible,
limos,
zero.
You
know
uber
zero
private
places
for
hire,
they
can
charge
whatever
they
want.
B
Subway,
where
you
know
around
halfway
there
give
or
take
self-driving
cars
will
see
right,
we'll
be
talking
about
that
in
a
few
years.
But
you
know
my
concern
is
there's
a
lot
of
really
huge
cracks
that
always
like
with
each
of
these
segments,
if
you're
speaking
with
them
individually,
they
will
each
pushback
and
every
time
it's
people,
you
know
with
disabilities
that
are
just
going
to
be
pushed
off
into
those
cracks.
So
you
know
that's
very
much.
My
concern
that
you
know
whatever
approach
is
looking
at.
B
H
Hi
there,
so
my
comments
actually
underpin
many
of
the
comments
that
have
been
made
already
and
they
relate
specifically
to
training
and
my
questions
around
training,
so
you've
described
what
happens.
I
think
is
probably
what
happens
in
an
ideal
scenario
I'd
like
to
know
and
if
I
was
doing
your
review.
What
I
would
want
to
know
is
how
how
are
people?
How
was
a
training
tracked?
Do
we
know
that
everybody
gets
the
training
if
it's
trained
once
and
then
trained
four
years
later?
To
me,
that's
personally,
not
enough.
H
I
would
think
that
training
needs
to
happen
more
frequently
a
lot
of
times.
My
impression
with
taxi
drivers
too,
is
that
sometimes
it's
a
part-time
job.
Sometimes
it's
something
that
somebody
is
doing
kind
of
casually.
So
if
you
have
a
very
transient
workforce,
so
people
who
are
coming
in
out
of
that
position,
how
do
you
ensure
that
they
are
also
getting
this
training?
So
those
are
the
questions
that
I
would
ask.
I
wanted
to
also
comment.
H
Perhaps
an
audit
on
the
training
is
something
that
you
might
want
to
look
at
formally
in
terms
of
the
requirements
around
the
AODA
and
the
knowledge
of
the
drivers,
because
again
I
think
that
if
the
drivers
are
not
knowledgeable,
it
doesn't
matter
how
many
accessible
taxis
you
have.
Frankly,
another
option
might
be
to
have
some
kind
of
process
for
people
with
disabilities
that
maybe
this
is
something
that
committee
sits
down
and
says
thinks
about.
H
If
it's
a
human
rights
complaint
driven
system,
that's
very
difficult
for
people,
that's
what
we're
hearing
is
there
some
other
process
for
complaints
for
collecting
complaints
around
the
accessibility
of
taxis
in
Toronto?
Is
there
something
that
could
be
set
up
there?
My
final
comment
relates
to
technology
and
the
and
I
lived
in
London
for
many
years,
so
I
actually
benefited
from
the
very
skilled
taxi
drivers
that
they
have
in
London.
H
One
of
the
things
that
you
see
quite
often
happening
in
London,
especially
with
for
higher
taxes
that
are
not
black
cabs,
is
that
you
get
a
text
early
that
tells
you
the
name
of
the
taxi
driver
tells
you
what
the
car
looks
like
gives
you
a
sense
of
how
much
you're
the
cost
of
your
fare
will
be.
So
we
know
that
the
technologies
are
actually
there
to
provide
people
with
enhanced
information
about
their
trip.
That
could
be
very,
very
important
for
people
with
accessibility
issues
and
I
would
certainly
recommend
that
that
gets
further
explored.
E
Very
quick
comment
from
from
Tom
again.
My
comment
is
that
no
matter
what
we're
talking
about
taxi
training,
taxi
driver
training,
a
number
of
accessible
taxis
on
the
road,
everyone
is
using.
The
word
taxi
at
this
point.
I
think
we
need
to
start
thinking
a
little
bit
ahead
of
that,
because
the
way
things
are
going
with
uber
and
on
the
scene.
My
guess
is
that
in
the
next
five
to
ten
years
there
will
be
no
taxis.
E
So
when
we're
talking
about
regulations,
whether
it's
regulations
for
training
drivers
or
regulations
on
number
of
accessible
units
on
the
road
I
think
we
need
to
be
talking
about
uniform
standards,
so
organizations
like
or
anybody
else,
that'll
show
up
on
a
scene
in
the
next
five
years,
kenka
wandered
under
the
defense
and
do
whatever
they
wish
and
again
leave
people
with
disabilities
on
the
sidelines,
because
every
time
that
happens
again,
like
Tracy
said
we
get
set
back
years
and
years
back
and
it's
a
fight
all
over
again
the
same
battle.
Thank
you.
A
Any
other
speakers
final
speakers-
okay,
I'll,
just
speak
very
quickly
to
I-
am
I
want
to
thank
you,
I
Tracey
and
her
team
for
all
the
work
that
they've
done.
I
recognize
that
this
as
Tracy
has
us
had
some
very
difficult
files,
but
I
recognize
that
this
one
has
been
has
been
ongoing
and
it's
actually
been
an
incredible
test
of
patience.
Time
and
commitment
to
public
service
I
have
actually
had
meetings
with
with
uber
when
they
come
in
to
Lobby
me
as
myself
as
a
city,
councilor
and
I
think
they.
A
They
specifically
asked
for
an
opinion
to
try
to
promote
uber,
wave
and
I'm
just
going
to
speak
very
briefly
on
this.
There
is
obviously
an
intention
from
uber
to
to
not
comply
with,
do
not
have
their
vehicles
wholly
inclusive
and
accessible.
That's
a
a
public
statement
that
I
think
well.
They
made
to
myself
in
and
a
staff
person
that
was
in
attendance
of
the
meeting
in
an
essence.
They've
said
that
they
could
not
do
this.
A
This
is
not
something
that
they're
they're
going
to
enforce
or
request
of
the
drivers
who
use
the
who's
signing
on
for
the
app
usage
and
and
what
I
had
said
to
them.
I
wanted
to
be
clear
to
the
members
of
this
committee
is
that
I
felt
that
in
the
and
at
the
end
of
the
day,
there
was
going
to
be
an
erosion
on
the
on
the
progress
that
this
committee
and
accessibility
advocates
have
made
across
the
city
on
trying
to
ensure
that
all
our
services
are
going
to
be
accessible.
A
A
I,
don't
believe
that
that
is
the
the
the
core
of
the
debate,
because
the
technology
exists
for
all
the
licensed
companies,
but
the
the
what
will
separate
the
taxi
drivers
and
their
vehicles
and
uber
drivers
and
their
vehicles
at
the
end
of
day
will
be
whether
or
not
they're
licensed
whether
they're,
properly
regulated,
if
they're,
properly
trained
and
consistent
with
all
the
other
training
that
has
been
provided
for
taxi
drivers
and
I.
Think
the
big
one
will
be
accessible
having
an
accessible
fleet.
A
So
I
want
to
thank
Tracy
for
for
coming
forward
and
providing
us
with
with
the
presentation.
I
hope
that
you
have
your
take
away
from
this
committee
discussion
is
that
this
committee
is
very
committed
to
making
sure
that
the
ground
transportation
network
in
all
its
modes
and
vehicles,
whether
it's
the
TTC
or
licensed,
taxis
or
uber,
once
it
becomes
properly
regulated,
is
that
it
has
to
be
fully
accessible
and
that
there
has
to
be
equal
access
for
all
Torontonians
who
wish
to
use
those
those
vehicles
for
hire.
A
J
Good
morning,
everyone
and,
on
behalf
of
shelter,
support
and
housing
administration
I,
want
to
thank
you
for
this
invitation
to
come
before
you
and
speak
today
about
how
our
shelter
system
in
Toronto
helps
people
with
accessibility
issues,
and
it's
an
important
part
of
the
work
that
we
do
here
in
the
city
with
how
we
work
with
people
who
are
homeless.
And
hopefully
today's
presentation
will
give
you
a
better
an
idea
of
how
we
do
that.
J
I'm,
just
gonna
give
you
a
brief
overview
of
our
division
and
what
we
do.
Our
housing
stability
service
plan,
some
of
the
challenges
that
we
experience
and
the
opportunities
that
we're
looking
forward
coming
up
in
the
very
near
future,
so
shelter,
support
and
housing
administration
division.
We
have
a
mandate
and
that's
to
contribute
to
healthy
communities
in
our
city
by
providing
a
range
of
housing
and
shelter
options
for
people
in
Toronto.
Our
overall
goal
is
to
improve
housing
stability
and
to
improve
housing
options
for
people
who
are
vulnerable,
especially
those
who
experience
homelessness.
J
Just
a
quick
overview
with
some
of
the
numbers
that
we
have,
our
division
has
over
700
FTEs
and
that's
divided
up
between
directly
operated
services,
but
also
for
the
purpose
of
managing
contract
services
as
well.
We
see
over
4,000
people
every
night
in
our
shelter
system
and
we
also
find
240
housing
providers
and
we
administer
about
a
hundred
and
fifty
grants
to
community
agencies
that
provide
dropping
services
as
well
as
housing
help
services.
Our
division
also
manages
street
outreach
services.
We
both
directly
deliver
it.
J
Just
a
quick
snapshot
of
our
shelter
shelter
system
in
Toronto,
we
have
over
4,000
full-time
beds
and
that's
divided
up
between
both
emergency
and
transitional
beds.
There's
over
fifty
nine
shelter
sites
across
the
city,
they're
divided
up
between
ten
of
them
are
directly
operated
by
the
city
of
Toronto,
directly
and
49
are
contracted
out
through
purchase
of
service
agreements
with
community
agencies.
J
Our
role
in
overseeing
shelters
in
Toronto
as
well
includes
the
the
oversight
of
the
59
shelters
locations.
We
also
oversee
the
assessment
and
referral
process
for
people
entering
into
the
shelter
system
and
that's
through
the
assessment
referral
center,
where
people
can
walk
into
1:29,
Peter,
Street
location.
If
they're
seeking
shelter
services,
they
can
also
call
a
24-hour
central
intake
call
center,
where
referrals
and
and
an
assessment
assessment
would
take
place
and
folks
can
call
in
through
also
through
3
1
1
to
do
that
and
that
also
oversees
the
streets
to
homes.
J
Program
where
services
are
divided
are
provided
directly
to
people
who
are
living
rough
on
the
street
and
as
well
as
a
service
manager,
responsibilities
and
overseeing
shelters.
We
also
have
a
shelter
standards
which
are
a
set
of
expectations,
guidelines
and
requirements
for
the
provision
of
shelter
services
in
our
city
and
a
little
bit
about
who
sees
who
uses
our
shelter
services.
J
As
I
mentioned,
there
are
over
4,000
people
who
use
shelter
services
every
single
night
about
half
of
them
around
the
social
housing
housing
waiting
lists
because
they
need
affordable
housing,
half
of
the
people
that
well
sorry.
Many
of
the
people
that
we
work
with
in
our
shelter
system
identify
significant
challenges
related
to
substance,
use
mental
health
and
physical
health
problems,
and
this
has
become
a
growing
issue
for
us
in
working
with
people
who
are
homeless
people
living
in
poverty
and
people
who
don't
have
access
to
affordable
housing.
J
It's
compounded
by
the
fact
that
people
are
on
the
waiting
list
and
they're
looking
for
places
to
move
out
to
our
division
at
shelter,
support
and
housing
administration.
We
have
a
housing
stability
service
plan
that
was
approved
by
council
in
2013
and
in
it,
lays
out
nine
strategic
directions
that
talks
about
the
transformation
of
our
shelter
system
in
Toronto
into
one
that's
much
more
coordinated,
integrated
and
outcomes
focused
and
you'll
notice
that
that
they
that
there
are
strategic
directions,
such
as
improving
access
and
equity
and
delivering
high
quality
of
service.
J
The
key
actions
around
improving
access
and
equity
in
the
past
few
years
have
introduced
some
new
service
requirements
for
specific
population
needs
that
were
identified
throughout
the
development
of
the
housing
stability
service
plan,
as
well
as
the
work
that
we
knew
that
that
came
through
some
of
the
consultations
that
we
did
to
develop
the
service
plan,
and
one
of
it
was
to
provide
two
new
LGBTQ
as
youth
transitional
shelters,
one
just
recently
opened
in
February.
We
have
one
that
will
be
opening
up
early
in
2017.
J
J
Last
year,
our
division
completed
a
shelter
infrastructure
plan
and
it
was
approved
by
council
in
March
of
2015.
The
report
talks
about
the
status
of
the
occupancy
in
our
shelter
system
and
some
of
the
many
challenges
that
we're
dealing
with
here
in
our
city.
It
also
talks
about
areas
of
vulnerability
and
some
of
the
actions
required.
J
Some
of
the
report
also
identifies
a
goal
to
have
20%
of
our
beds
designated
as
fully
accessible.
What
we
know
is
that
we
have
shelters
that
are
not
fully
accessible,
but
they
need
to
be,
and
this
is
a
priority
for
us.
We
do,
however,
have
shelters
that
have
various
various
degrees
of
accessibility.
J
Our
Toronto
shelter
standards
is
one
of
our
key
actions
to
to
develop
them,
and
they
were
just
completed
and
approved
by
council
in
October
2015,
and
we're
really
proud
of
this
piece
of
work.
They
took
two
years
to
complete.
It
was
last
upgraded
13
years
ago,
and
it
was
time
that
we
had
an
opportunity
to
to
make
sure
that
they're
more
in
line
with
municipal
bylaws
and
other
regulations
such
as
AODA
requirements
and
so
they're,
now
ready
for
implementation.
J
The
accessibility
was
a
key
priority
in
developing
the
shelter
standards
for
the
shelter
system
and
looking
at
AOA
requirements
as
a
specific
lens
in
terms
of
how
we're
delivering
service
to
help
better
meet
the
needs
of
people
who
are
homeless.
We
ran
many
consultation
groups,
which
is
why
it
took
so
long
for
us
to
do,
but
some
of
the
clients
engage
include
focus
groups
with
with
people
with
physical
disabilities
and
for
people
who
were
seniors.
J
The
new
standards
related
to
accessibility
also
includes
service
animals
and
an
old
that
was
talked
about
today,
and
it
was
an
important
one
for
us
to
identify
that
our
shelters
need
to
be
more
accessible
for
people
with
service
animals.
The
shelter
standards
also
talks
about
new
mandatory
training
is
currently
being
developed
with
our
colleagues
at
the
equity,
diversity
and
Human
Rights
office
to
better
help,
shelter,
staff
and
working
with
people
who
have
disabilities.
J
Our
intake
and
assessment
process
will
take
all
reasonable
measures
to
accommodate
clients
with
a
disability
and
that
shelter
providers
will
take
reasonable
measures
to
accommodate
clients
accompanied
by
service
animals
or
emotional
support
animals.
Most
of
our
shelters
come
into
contact
with
people
that
have
emotional
support
animals,
and
this
is
something
that
we
needed
to
address
and
make
sure
that
shelters
were
prepared
to
revise
their
policies
and
the
procedures
unable
to
accommodate
that
into
December
2015.
J
Some
of
the
the
service
improvements
that
have
been
identified
in
our
shelters
infrastructure
staff
report
that
that
was
before
council
last
year
talked
about
the
other
challenges
within
the
shelter
system
that
we
are
going
to
have
to
face
and
deal
with,
and
a
lot
of
it
has
to
do
with
healthcare
policies
and
funding
and
how
we
take
care
of
people
with
mental
health
and
substance
use.
When
those
supports
are
very
few
and
not
coordinated.
J
In
addition,
helping
people
who
are
who
are
experiencing
barriers
become
even
more
complex,
so
last
Friday
I
had
to
deal
with
a
situation
where
we
had
a
woman
who
was
60,
who
had
been
discharged
from
a
long-term
care
facility
and
was
incarcerated
for
starting
a
fire
and
the
long-term
care
home
that
she
was
in.
She
was
kept
in
jail
for
longer
than
she
needed
to,
because
the
judge
was
concerned
about
her
safety
being
released
to
the
street,
because
she
couldn't
go
back
to
a
long-term
care
facility.
J
She
was
discharged
to
one
of
our
shelters
and
immediately
the
staff
didn't
have
the
expertise
or
the
capacity
to
take
care
of
her
because
she
was
incontinent.
She
had
mental
health
issues,
a
whole
range
of
chronic
health
problems
as
well.
She
ended
up
going
back
and
forth
from
hospital
to
shelters
to
our
drop-in
sewer.
Finally,
when
she
came
to
the
one
of
the
hospitals
that
it
was,
she
was
in,
we
had
to
step
in
and
be
able
to
tell
the
hospital
that
we
weren't
going
to
the
Toronto
shelter
system
cannot
take
our
droppings
can't
either.
J
This
is
just
an
example
of
some
of
the
challenges
and
barriers
that
also
include
an
aging
infrastructure
within
our
shelters,
whereby
shelters
are
been
around
for
a
long
time
and
it's
going
to
take
some
funding
in
order
to
upgrade
them.
Some
of
the
opportunities
that
are
coming
forward
that
we're
really
looking
forward
to
is
the
development
of
12
new
shelter
sites,
and
all
of
them
will
have
to
abide
to
our
channal
shelter
standards
and
all
of
them
would
have
to
be
aod
compliant.
J
We
have
new
shelters
that
are
opening,
as
I
mentioned,
the
new
senior
shelter,
The,
Salvation,
Army,
Hope
shelter
we
receive
direction
from
Community,
Development
and
Recreation
committee
to
pursue
the
continuation
of
a
shelter
that
is
in
Scarborough
would
be
putting
plans
in
place
to
do
that
again.
That
will
also
have
to
be
meeting
the
AOD
requirements.
J
The
other
big
opportunity,
that's
coming
forward,
that
the
city
is
working
on
right
now
is
the
George
Street
redevelopment
revitalization
project.
We
call
it
the
GSR
project,
and
that
is
a
project
that
it's
providing
an
innovative
approach
to
excellence
and
service
delivery
for
vulnerable
when
and
when
men
and
women
in
our
city
and
it's
seeking
to
redefine
how
the
city
addresses
the
needs
of
people
who
are
homeless
with
complex
needs.
The
project
involves
a
demolition
of
Seton
House
and
see
the
houses
as
a
men's
shelter
located
to
339
George
Street
was
built
in
the
1950s.
J
J
A
B
Thanks
very
much
for
your
presentation.
My
question
is
regarding
your
definition
of
barrier
free
and
does
that
include
communication,
access
for
deaf
and
hard-of-hearing
people,
things
like
when
a
person
is
attending
intake
in
a
and
are
the
staff
trained
on
providing
clear
communication
access
to
ASL
interpreters
or
to
technology
for
hard-of-hearing
people,
things
like
visual
smoke,
alarms
in
the
shelters
and
so
on.
Could
you
please
speak
to
that?
Yeah.
J
Those
are
all
some
of
the
priorities
that
are
looked
at
in
the
Toronto
shelter
standards
and
if
they
didn't
already
exist,
and
some
of
the
shelter's
we're
doing
in
them
are
currently
addressing
those
needs
as
they
come
along
on
a
case-by-case
basis.
What
we
wanted
to
do
with
the
Toronto
shelter
standards
that
have
a
better
way,
a
better
meaningful
way
to
standardize
what
some
of
those
things
are
say.
For
example,
if
someone
was
coming
to
an
intake
for
a
shelter
bed
and
they
needed
they
didn't
speak
English,
and
is
the
English
wasn't
their
first
language?
J
Well,
the
staff
would
look
at
use
their
resources
in
a
way
that
would
better
help
assist
that
person.
Many
people
come
to
our
shelters
that
are
hearing
it
may
have
hearing
issues
here
may
be
hearing-impaired
and
I
know
that
our
staff
and
experience
my
own
experience
of
working
with
people
is
that
you
look
for
ways
you
need
to
do
that,
but
that's
sort
of
dependent
on
the
actual
workers.
J
J
Will
be
located
right
on
the
George
Street
campus
I
didn't
bring
the
actual
designs
because
it's
a
lot
to
kind
of
go
through
and
it
was
it's
being
built
in
connection
with
our
affordable
housing
office
at
the
city,
and
it
will
be
meeting
the
standard,
I
guess,
provincial
requirements
around
affordability.
They'll
be
renting
here
to
income
is
what
I
wanted
to
say.
Thanks.
B
J
You
referring
to
personal
support
care,
personal
support
workers
right,
so
our
shelter
staff
do
not
provide
that
work
if
people
are
coming
into
our
shelters
that
need
that
level
of
care,
its
coordinate,
coordinated
through
the
Toronto
Community
Care
Access
services,
where
assessments
would
be
done
by
CCAC
I
mean
they
would
be
brought
into
the
shelter.
What
we're
finding
is
that
there
are
a
lot
of
people
who
actually
need
that
care.
J
I
talked
about
the
men
at
Seton
house
and
one
of
the
things
that
we
did
with
respect
to
our
service
planning
on
that
project
was
doing
needs
assessment
with
CCAC.
We
found
that
30%
of
the
men
who
live
at
Seton
house
actually
need
to
be
in
long-term
care,
but
because
of
their
barriers
that
they're
living
with
such
as
mental
health,
addictions
and
behavioral
issues,
they're
unable
to
access
those
services,
and
so
we
recognize
that
this
is
a
need
that
there
needs
to
be
a
greater
level
of
service
planning
between
health
and
housing
and
shelters.
E
Thank
you,
given
the
fact
that
people
with
disabilities,
statistically
speaking
anyway,
are
the
lowest
income
level
at
a
lowest
income
level
and
are
the
highest
in
unemployment
levels.
It
would
stand
to
reason
that
the
population
that
you're
serving
would
probably
be
disproportionately
represented
by
people
with
disabilities.
So
what
are
your
statistics
on
people
with
disabilities?
There
are
a
number
of
services
that
you
provide
to
them
and
who
they
are
that
actually
need
your
services.
Do
you
have
any
of
that.
J
When
we
do
our
intake
and
gather
information
from
the
people
that
we
work
with
that
come
into
the
shelter
system,
we
don't
actually
look
for
specific
information
around
their
disabilities
in
order
to
track
it.
I
guess
is
what
you're
looking
is
for
the
specific
data,
and
some
of
it
has
to
do
with
the
sensitivities
about
being
able
to
do
that
with
the
person
that
we're
working
with
and
the
assessment
tool
that
we
use
to
track
it.
So
no,
we
don't
have
specific
information.
J
What
we
do
know
is
like
I
had
mentioned
before,
is
that
we
have
a
large
portion
of
the
people
that
we
work
with
are
struggling
with
mental
health
with
addictions.
Other
forms
of
disabilities
as
well,
that,
as
you
say,
and
we
recognize,
are
having
challenges
entering
into
employment,
accessing
housing
and
the
affordability
issue.
But
I
don't
have
the
data
to
speak
to
that.
E
Challenge
from
my
perspective
is,
if
you
don't
have
the
data
on
a
population
that
you're
serving
it
would
be
very
difficult
to
create
services
that
would
actually
assist
them
or
even
when
you're
talking
about
accessibility.
What
does
that
mean
to
the
population
that
you're
serving
so
without
the
data?
You
really
don't
have
anything
to
to
base
your
go
forward
plans,
and
my
second
question
was
what
article
go
forward
plans
to
provide
enhance
services.
E
My
wife
works
at
a
rehab
center
and
she
told
me
that
in
the
last
month
at
least
three
of
the
patients
with
spinal
cord
injuries
were
released
to
your
system.
What
does
that
mean
for
a
quadriplegic
or
paraplegic
to
be
released
to
your
system?
What
kind
of
support
would
they
get?
Would
they
survive
on
it.
J
Absolutely
I
hear
your
point,
and
that
has
been
one
of
the
growing
challenges
for
us
regarding
the
healthcare
system
and
how
they're
relating
to
the
shelter
system.
Too
often,
people
are
being
discharged
from
from
hospitals
and
from
other
care
facilities
into
the
shelter
system,
simply
because
there's
no
other
place
for
them
to
go.
What
we're
trying
to
do
is
do
some
service
planning
with
the
Toronto
central
ins,
with
CCAC,
to
have
a
more
strategic
plan
around
where
people
should
be
going
in
our
city.
A
H
Took
my
question:
I
have
to
say
what
I
wanted
to
ask
is
whether
or
not
you
had
done
a
needs
assessment
related
to
the
needs
of
people
with
disabilities
and
accessing
the
shelter
system
in
particular.
I
think
what
would
be
important
is
to
consider
referring
agencies
too.
So
you're
talking
about
CCAC
s
and
the
lens
has
has
anything
like
that
ever
happened.
Have
you
ever
had
a
needs
assessment
focus
specifically
on
persons
with
disabilities
in
your
system,
not.
J
Specifically
for
the
entire
system,
so
what
we're
doing
is
with
our
hostel's
two
homes.
Pilot
project
is
an
opportunity
for
us
to
look
at
200
people
that
are
staying
in
the
shelter
system
for
a
very
long
time.
What
we
are
piloting
is
a
housing
assessment
tool
that
kind
of
focuses,
instead
of
the
specific
needs
of
the
people
that
are
living
in
the
shelter,
because
a
lot
of
it
has
to
do
with
whether
or
not
that
they
would
actually
participate,
whether
or
not
they
would
declare
the
information.
J
J
We
did
a
pretty
comprehensive
needs
assessment
for
the
people
that
live
at
Seton
house
and
that
gave
us
an
idea
of
some
of
the
information
that
we
needed
to
gather
in
collaboration
with
CCAC
our
other
service
partners,
such
as
the
inner
city,
family,
Hill
team
and
with
the
inner
city
health
associates,
and
that
gave
us
a
baseline
of
trying
to
figure
out
how
to
do
how
to
work
with
people
who
had
significant
challenges.
And
from
that
assessment
there
was
a
great
deal
of
information.
It
came
back
that
talked
about
people's
disabilities.
H
Just
a
follow-up
question
you
had
said
kind
of
a
follow
up:
27
out
of
54,
have
some
some
accessibility
and
I'm
wondering
what?
How
is
that
considered?
So
what?
What
is
some
accessibility-
and
if
that
is
the
case,
if
only
some
have
some
accessibility,
how
how
do
people
with
disabilities
make
decisions
about
what
shelters
they
might
need
to
enact
with
so.
J
The
27
shelters
that
were
identified
that
have
some
accessibility
could
mean
that
they
have
they're
fully
accessible.
So
it's
a
combination
of
having
an
elevator
and
having
other
things
in
their
shelters
that
actually
make
them
fully
accessible,
and
some
of
them
could
have
some
barrier
free
services
as
well.
Like
I
mentioned.
Some
of
them
may
have
accessible
washrooms,
but
their
door.
Whit's
are
not
wide
enough
to
be
able
to
accommodate
people
and
scooters
or
in
walkers
or
wheelchairs
rather,
but
our
shelter
infrastructure
report
recognizes
that
and
so
that
we
have
some
work
to
do.
J
How
people
make
decisions
about
where
their
go?
Were
they?
What
shelter
they
go
to
at
our
central
intake
process,
as
well
as
the
the
streets
at
homes,
assessment
assessment
and
referral
center?
The
staff
at
those
locations
understand
where
the
suitable
shelters
would
be
and
be
able
to
give
people
with
disabilities
some
options
as
to
where
that
they
could
go.
K
Just
wondering
about
things
things
to
do
with
with
with
inclusion,
can
be
addressed
right
now,
with
with
great
partnerships
and
I'm
wondering
what's
happening
in
that
regard.
There
are
a
number
of
people,
both
in
TCH
C
units
in
the
shelter
system
who
are
are
people
with
autism
people
with
developmental
disability,
who
might
who
aren't
necessarily
gonna
disclose
that
to
you,
do
you
partner
with
the
agencies
and
bring
them
to
to
that
to
that
client
NEADS,
regardless
of
what
they
disclose?
What's
the
training
for
staff.
J
Some
of
the
the
shelters
are
better
equipped
to
have
to
coordinate
services
with
various
service
partners
than
others,
part
of
our
our
strategic
directions
that
we
identified
is
this
very
fact,
and
so
the
coordination
with
partner
agencies
and
with
partner
systems
is
actually
an
important
key
in
terms
of
the
transformation
of
our
filter
system
so
that
it's
better
integrated
and
coordinated.
So
we
are
we've
identified
that
working
with
Corrections
and
working
with
the
healthcare
system
and
child
welfare
systems
are
going
to
be
key
in
order
for
us
to
address
these
going
forward.
J
The
service
planning
that
that
has
started
the
conversations
with
the
lens
around.
How
do
we
care
for
people
who
have
complex
issues,
and
how
do
we
coordinate
it
so
that
people
aren't
slipping
through
our
social
infrastructure?
The
gaps
in
our
social
infrastructure
is
an
important
one
and
I
think
that
the
George
Street
project
has
been
key
in
that
in
terms
of
understanding
how
that's
going
to
happen
going
forward
just
with
respect
to
the
development
develop
developmental
disabilities.
We're
starting
a
pilot.
K
So
you're
saying
some
of
the
centers
are
equipped
to
do
that
now,
but
if
someone's
presenting
himself
at
at
another
shelter,
one
that
you
may
not
think
is
the
perfect
one
for
them.
Can
you
quickly
a
set
access,
a
social
worker,
you
think,
might
have
the
right
speciality.
How
do
you?
How
do
you
deal
with
them
in
in
the
immediate,
so.
J
Each
of
our
shelters
do
have
caseworkers
case.
Managers
are
knowledgeable
about
the
reason
that
are
available,
so
they
were
able
to
make
referrals
they're
able
to
identify
another
shelter
that
would
be
helpful
or
be
able
to
reach
out
to
our
sesame
referral
center
and
say
I.
Have
this
person
I
need
to
find
another
bed
or
we're
experiencing
some
barriers?
J
Our
shelters
are
actually
coordinated
in
that
way,
so
that,
if
one
shelter
is
experiencing
some
significant
pressures
because
of
a
person
who
is
not
being
you
who's,
not
getting
the
right
types
of
services
right,
there's
avenues
for
them
to
reach
out
and
look
for
that
system,
support
to
be
able
to
link
them
up.
Okay,.
A
F
So
I'm
very
excited
about
the
different
projects
that
are
happening
around
the
city.
Around
shelter,
support
I.
Think
it's
a
lot
more
work
on
shelter,
support
that
we've
had
in
a
long
time,
at
the
same
time
again
I'm
speaking
to
the
converted
and
that,
ideally,
we
don't
want
anyone
to
be
in
a
shelter
right.
So
the
the
question
really
lies
at
like
how
can
we
make
housing
more
accessible?
F
F
So
there
was
a
report
created
by
sistering
and
the
Wellesley
Research
Institute
in
2006
again
I
said
it
was
old
and
they
adjusted
a
survey
of
people
that
were
coming
in
to
walkins
and
they
were
they
interviewed
men
and
women,
but
there
was
a
particular
focus
on
women
and
they
estimated
that
67%
of
the
people
that
they
interviewed
had
one
or
more
disabilities.
That
was
restrictive
right.
F
So
we're
talking
about
things
like
arthritis,
we're
talking
about
people
with
mobility
devices,
certainly
mental
health
issues,
things
like
liver
failure
and
heart
disease,
those
kinds
of
things,
but
definitely
disabilities
staying
in
there.
So
we
do
have
based
on
other
research
that
hasn't
necessarily
encompassed
the
entire
system.
That
says
we're
disproportionately
represented
in
terms
of
the
homeless
population
in
Toronto.
F
I
also
wanted
to
speak
to
129,
Peter
Street
I,
know
in
the
VAW
sector,
so
the
violence
against
women
community.
That
location
is
not
considered
safe
for
lots
of
populations,
people
with
disabilities
and
women
in
particular.
So
when
you're
working
at
a
drop-in
center,
we
always
tell
folks
to
go
with
a
friend.
F
So
there
needs
to
be
some
work
around
there,
but
I'm
I'm,
sure
I'm
sure
you
guys
have
heard
about
that
before
and
also
like
I
think
it's
entirely
unacceptable
that
people
with
disabilities
in
particular,
who
need
particularly
why
am
I
forgetting
the
word
attendant
services,
are
actually
staying
in
hospitals
longer.
We
know
that's
true
because
they
don't
have
anywhere
to
go.
F
One
thing
that
I
thought
was
really
interesting
was
you
said
you
have
a
harm
reduction
policy
for
substance
abuse
which
is
common
in
city,
shelters
and
I,
support
that,
but
I
would
encourage
you
in
policy.
If
we
look
at
harm
reduction
from
a
perspective
of
reducing
a
policy
or
program
that
reduces
harm,
we
certainly
need
to
look
at
how
we're
reducing
harm
and
increasing
safety
for
service
users
with
disabilities,
using
the
AODA
Act
and
current
tools
that
we
have
within
our
system.
F
To
do
that,
and
in
addition
to
that,
you
need
to
look
into
things
like
you
and
mental
health
things,
so
things
like
reducing
self-harm,
we're
already
seeing
LGBTQ
shelters
in
the
city
of
Toronto,
which
are
very
needed
and
I'm
very
excited
about
those
particular
shelters.
So
just
maybe
like
broadening
the
harm
reduction
policy
to
target
certain
populations
that
we
know
to
be
vulnerable
in
terms
of
housing
and
homelessness,
and
just
wanted
to
also
say
that
you
know
in
terms
of
the
CCAC
assessments
for
in
shelter,
supports
and
assessments.
F
That's
always
going
to
be
piecemeal
and
I'm
a
fan
of
the
CCAC
for
lots
of
things.
So
it's
not
it's
not
that,
but
it's
harder
if
your
attendants
are
CCAC
workers
to
have
that
a
tenant
actually
show
up
on
time
to
be
comfortable
working
in
a
shelter
to
be
comfortable
working
around
other
folks.
And
we
know
people
have
already
said
this
at
this
committee.
F
We
know
that
buildings
and
services
that
follow
the
AODA
Act
are
not
necessarily
accessible
to
them
to
the
entire
population,
and
it's
certainly
a
legislation
that
doesn't
have
a
lot
of
teeth
right.
So
some
of
the
shelters
that
are
brand
new
coming
up
up
and
running
right
now
are
not
going
to
be
accessible
to
tons
of
service
users.
A
H
Thank
you
again
for
your
presentation
and
I
know
that
you're
doing
really
really
hard
great
work.
I
think
that
we
can
acknowledge
that
the
shelter's
here
that
you're
all
working
very
very
hard
on
a
very
difficult
problem,
so
I
certainly
appreciate
that
one
thing
I
wanted
to
say
you
know
tom
has
made
this
point
too.
H
We
know
that
persons
with
disabilities
are
probably
more
prevalent
in
this
population
than
in
others,
and
I
know
that
Don
Canada
has
been
doing
some
work
around
accessible
shelters
recently,
I
can
find
the
report
and
make
it
available
through
whoever,
but
it's
something
that
I
would
recommend
that
you
have
a
look
at,
and
particularly
around
the
needs
of
women
with
disabilities
and
accessing
shelters.
You
know,
there's
there
are
higher
rates
of
abuse
for
a
number
of
reasons,
including
not
having
access
to
accessible
supports.
So
it's
a
very
important
issue
regarding
the
needs
assessment.
H
But
what
I
would
say
is
that
a
needs
assessment
could
start
actually
with
the
referring
agencies
and
with
with
organizations
that
serve
people
with
disabilities,
asking
them
questions
about
the
needs
of
their
clients,
who
may
or
may
not
have
accessed
the
shelter
system.
One
of
the
groups
that
I
worry
about,
in
fact,
are
people
who
can't
get
to
the
shelter
system
because
of
the
complexity
of
trying
to
find
a
place
that
would
actually
suit
their
needs.
H
A
You
very
much
Wendy
and
I
would
suggest
that
if
you
want
to
send
along
the
link
to
the
dawn,
Canada
report,
Nicole
or
my
office
or
the
secretary,
then
we
will
make
sure
that
all
the
members
of
the
committee
and
as
well
as
Karen,
would
have
access
that
information
and
karma
to
speak,
followed
by
Tom.
Okay,.
I
What
is
this?
What
is
this
and
so
I
have
to
say?
Are
there
stairs
and
then
you
know,
I
have
to
go
through
whole.
All
of
this
little
procedure
about
you
know
what
accessibility
means
you
know,
and
so
that
couldn't
be
some
times
challenging
and
the
other
thing
also
is
I've
heard
of
shelter
homes
where
you
know,
because
I
know,
one
of
the
things
that
shelters
sometimes
insist
on
people
doing
is
abstaining
from
drugs
or
alcohol
right,
but
I've
heard
of
shelters
where
they
they
have.
They
have
it
tech.
I
You
know
targeted
to
one
type
of
substance
abuse.
You
know,
individuals
that
you
know
maybe
they're
alcoholics
or
something
right
and
so
and-
and
so
maybe
that
is
one
of
the
ways
of
reducing
of
ensuring
that
you
know
these
may
be
difficult
to
handle
cases
are
being
treated
properly
and
also
the
other
thing.
I
would
point
you
guys
towards
I.
Don't
know
if
maybe
you've
heard
of
her
already,
but
in
Utah
they've
reduced
homelessness
dramatically
and
the
way
they
did
it
was.
I
E
Thank
you.
My
comment
has
to
do
with
with
collecting
statistics
again
just
to
inform
reinforce
my
comment
before
that.
How
important
it
is
for
you
to
have
the
statistics.
You
know
when
you're
going
to
the
back
to
the
council
to
the
city
asking
for
more
money
or
expanding
services,
you
should
have
statistics
to
back
up.
Otherwise
you
really
your
case
is
really
weak.
Your
problem
with
getting
that
information
from
the
individuals
has
already
been
faced
by
a
number
of
groups.
E
Employers
are
one
and
I
spent
a
lot
of
time
working
under
the
Employment
Equity
Act
as
an
employer,
and
they
have
certainly
have
to
ask
that
question
of
all
four
groups:
people
with
disabilities
of
original
people,
there's
more
minorities
and
women,
so
that
question
is
already
formulated
and
it's
been
being
used.
Other
employers
who
are
not
compliant
with
a
O'dare
Employment
Equity
Act,
also
are
asking
the
same
question.
City
of
Toronto,
as
a
matter
of
fact
is
asking
that
question
outside
of
that
Employment,
Equity,
Act
and
I'm.
E
B
Just
getting
back
to
the
the
issue
about
having
clear
communication
available
to
people
using
the
services,
I
can't
emphasize
enough
how
important
that
is
in
terms
of
allowing
people
to
understand
what's
happening
with
them.
It
also
helps
to
reduce
incidents
of
frustration
and
aggression.
There
are
studies
coming
out
about
the
links
between
lack
of
communication
or
being
deaf
or
hard-of-hearing,
and
dementia
in
seniors
as
well
and,
and
so
clear
communication
in
many
formats
really
helps
all
around
in
the
the
overall
well-being.
B
Many
of
the
supportive
housing
facilities
really
expected
referring
agencies
or
partnering
agencies
to
be
the
ones
funding,
access
which
is
not
always
ideal
and
even
on
a
case-by-case
basis.
My
experience
is
that
when
there
are
tenant
meetings,
even
if
there
are
deaf
and
hard-of-hearing
people
in
the
facility,
supportive
housing,
housing
facilities,
access
to
communication
is
not
provided
and
then
again
it
just
it's
just
a
cycle
where,
if
they
don't
have
access
to
information
that
helps
them
be
independent
in
in
their
living
situation,
we
just
again
exacerbates
their
situation
and
it
increases
issues
of
frustration.
A
Are
there
any
other
speakers
No?
Okay,
so
in
the
interest
of
time,
I'm
gonna
not
speak,
but
I
will
ask
the
committee
committee
member
to
move
to
receive
the
item.
I
see
Stephanie's
hand.
Thank
you,
Stephanie.
Okay,
thank
you.
Karen.
Your
job
is
difficult,
but
we
know
you're
doing
the
best
that
you
can
I
recognize
in
the
interest
of
time.
We
generally
have
a
stop
time
for
our
committee
meetings
at
12:00
and
I
just
want
to
do
a
quick,
informal
canvass
who
who
needs
to
leave
the
room
by
12
o'clock.
A
K
Just
a
quick
I
do
have
to
leave
it
before
noon,
actually
should
be
leaving
right
now
to
go
up
to
a
police
board
meeting
but
I'm
wondering
if
I
could
reorder
the
agenda
to
look
at
the
Kilgore
Road
piece
quickly,
because
I
think
I
have
a
quick
next
step
solution
for
it
and
and
then
we
could
dispense
with
a
while,
I'm
still
here
and
then
and
then
get
on
with
Fiona's
presentation.
But
okay,
knowing
that
she's
only
gonna
have
ten
minutes
out.
There's.
A
A
K
K
So
they
put
it
back
on
transportation
in
terms
of
making
sure
all
the
surface
bus
stops
are
accessible
and
so
I
went
over
and
had
a
conversation
with
Madison
to
ask
just
to
be
sure
over
the
past
few
years.
What
are
the
accessibility
plans
around
the
engine
crosstown
stations,
because
the
crosstown
would
still
be
underground
at
that
point,
and
if
we
are
talking
about
just
making
sure
that
all
of
the
bus
stops
are
accessible,
have
really
have
we
really
thought
through
all
of
them?
K
It's
mentioned
in
the
report
that
they
already
know
that
that's
gonna
mean
some
sidewalk
widening,
which
is
going
to
be
the
interaction
with
Leeside.
It's
a
pretty
involved
thing.
If
that's
the
solution,
so
I'm
wondering
to
make
sure
that
we
get
presentations
from
both
TTC
and
transportation
services
in
public
realm.
If
what
we
want
to
move
is
we
received
their
report?
K
A
Thank
You
Alastair
Carol
I
recognize
that
there's
an
opportunity
here.
Perhaps
you
and
I,
can
work
on
an
item
in
a
request
to
public
realm
DDC
and
transportation,
which
almost
is
the
same
as
public
realm
to
come
back
at
a
different
date
to
give
us
a
fuller,
more
more
broad
presentation
on
on
the
item
that
generated
there
originally
generated
from
Terry
Linds
motion,
and
that
might
be
the
best
way
for
us
to
deal
with
the
item.
More
broadly,
would
you
agree
Tara
lien,
or
do
you
want
to
speak
to
this.
F
F
So
when
I
read
the
letter,
I
was
quite
disappointed.
I
feel
that
there
are
several
fairly
obvious
inaccuracies
in
the
letter
which
I
will
speak
to
now.
The
committee
and
the
letter
says
that
the
community
was
consulted
when
you
speak
to
the
agencies
involved,
all
the
agencies,
including
Holland,
Bloorview,
STI,
Ontario,
Toronto,
rehab,
etc,
etc.
None
of
those
communities
were
actually
consultant
or
can
remember,
being
invited
to
a
consultation,
and
this
has
been
passed
through
most
of
the
CEOs
and
I
had
mentioned
before
that
had
been
endorsed
by
Bob
Bell.
F
It's
been
endorsed
by
the
CEO
of
Tero
as
well,
and
another
inconsistency
is
that
there
is
no
demand
door-to-door
service
for
these
locations.
I'm,
not
sure
why
that
got
written
in
the
letter
as
being
factual
and
the
bus
stops
currently
are
not
accessible
and
I've
start
at
both
of
them,
and
even
though
I
can
access
bus
service
from
those
spaces.
Drivers
had
just
like
passed
by
and
passed
other
disabled
customers
by
on
the
belief
that
the
locations
not
accessible
and
therefore
not
safe.
F
The
other
thing
is
the
Leeside
property
owners
association
supports
an
alternative
bus
route.
They've
made
this
very
clear
in
another
letter
that
went
straight
to
this
kadhi
I
have
copies
of
that
letter.
I
circulated
it
before
I
can
circulate
it
again,
almost
60%
of
the
constituency
to
that
area
in
their
own
research
that
the
TTC
said
that
they
conducted
were
individuals
with
disabilities
trying
to
get
to
these
locations.
So
obviously
the
folks
trying
to
get
to
these
locations
do
have
mobility
needs
and
extra
needs
that
need
to
be
to
be
accommodated
and
transportation.
A
Can
I
suggest
that
we
perhaps
that
I
as
chair
work
with
Terry
Lynn
and
councillor
Carroll
offline
to
to
sort
of
vet
out
this
letter
more
properly
and
Terry
Lynn
I
recognize
that
you've
pointed
out
above
for
either
discrepancies
that
you
see
them
or
perhaps
inaccuracies.
I
would
like
to
speak
to
you
further.
Perhaps
maybe
we
can
set
a
conversation
with
the
TTC
and
sort
of
digging
a
little
bit
deeper
and
the
report
back
to
to
this
this
committee,
at
our
next
meeting,
with
with
fuller
understanding
of
what
what
those
discrepancies
are.
K
I'm
not
sure
I
understand
I'd
still
like
to
move
this
I
just
drafted
a
motion.
Okay
I'd
still
like
to
move
it
today,
because
I
considerable
time
will
be
needed
to
to
to
prepare
this
report,
so
I
don't
want
them
to
be
well,
while
those
discussions
have
to
happen
if
this
is
if
this
is
the
ultimate
solution,
and
actually
even
if
it
isn't
the
ultimate
solution,
it
should
be
one
of
the
requirements
of
our
cities.
That
meeting
ad
AODA
I
still
like
to
move
this
motion
today,
so
that
that
work
begins
I
mean.
K
So
it
has
to
happen
anyway,
but
I
think
in
particular
needs
to
happen,
because
there
are
a
number
of
things
going
on
here
and
while
I
haven't
looked,
haven't
gone
all
the
way
to
do
the
Don
woods
Institute
at
the
very
end
of
the
road
in
a
long
time
it
there,
the
public
realm
once
you
get
into
the
interior
streets
and
Leaside
is
patchy.
The
the
the
issue
here
is
getting
in
along
Kilgore
Road
or
up
Rumsey,
Road
and
so
I
think
we
need
to
get
them
to
develop
real
plan.
K
It
gets
you
whether
you're
taking
the
crosstown
and
you're
and
you're
gonna
go
up
to
via
Rumsey
Road
or
whether
you're
gonna
get
on
a
bus
at
Davisville
and
go
up
Bayview
to
get
there
to
babe
you
and
Kilgore,
either
way.
Once
you
get
off,
you
have
the
adventure,
and
it's
not
just
about
people
going
to
CNIB
you're,
going
to
blur
view
Holland.
You
may
be
a
person
with
access
issues
visiting
a
friend
at
the
rehab
center
or
dealing
with
cardiac
issues
or
through
rehab.
You
may
have
a
family
member
of
the
dogwoods.
K
A
K
A
K
A
I
checked
with
his
I,
checked
with
him
as
well.
He
he
nodded
earlier
when
you
read
it
the
first
time
around,
so
we're
gonna,
move
on
to
our
last
item
and
I
recognize
that
they're
gonna
be
individuals
who
I
have
to
leave,
and
my
apologies
that
we're
not
going
to
give
you
as
much
time
as
I'd
like
Fiona,
but
for
those
members
who
do
have
to
step
away
at
that
appropriate
time.
L
You,
madam
chair,
I'll,
be
brief
as
much
as
possible.
The
presentation
overview,
let
me
quickly
go
in
the
issue
for
us-
is
the
opportunity
that
presents
when
we're
doing
construction
on
local
roads.
Those
are
the
kinds
of
roads
where
you
often
see
most
homes
to
add
sidewalks
that
we
don't
currently
have,
and
the
reason
is
that
the
city
has
a
standard.
It
says:
if
the
road
is
an
arterial
or
a
collector
Road,
it
should
have
a
sidewalk
on
both
sides.
L
So
the
result
is,
it
happens
about
44
different
ways
and
then
advise
us
in
writing
whether
the
community
agrees
to
the
installation
of
that
sidewalk
I've
been
doing
this
now
for
almost
six
years,
and
my
experience
is
that
a
community
never
agrees
to
the
installation
of
a
sidewalk
and
there
certainly
never
a
consensus
on
the
issue.
The
reasons
it'll
keep
going
on,
but
the
issue
for
us
is
that
Road
reconstruction
is
a
once
in
a
lifetime
effort.
It
happens
every
100
to
125
years.
L
It's
an
extraordinary
opportunity
in
terms
of
being
cost-effective,
also
efficient.
So
it's
just
one
time
construction,
but
for
us
to
begin
to
implement
the
built
environment
standard
and
remove
barriers
to
accessibility.
So,
a
little
bit
more
about
this,
a
few
visuals
you're
going
to
see
some
of
the
experiences
we
have
so
you're.
There's
no
side
walking.
You've
got
a
sharp
turn,
so
you're
forced
to
in
fact
be
in
the
roadbed
and
you're,
not
sure.
What's
coming
your
way,
lots
of
times,
there's
a
sidewalk
on
the
other
side
of
the
intersection,
and
it
just
stops.
L
At
that,
for
example,
it
was
just
read
month
that
we
just
looked
at
here's
another
example
of
why
we
want
to
do
this.
It
also
promotes
a
lot
of
walkability
walking
to
school
safely
and
on
days
like
today,
where
there's
snow
pushed
up
against
the
curb
there's
less
real
estate
in
which
to
walk
safely
when
you're
competing
with
vehicles.
L
Here's
a
just
a
quick
chart
showing
the
number
of
streets
with
or
the
number
of
communities
without
sidewalks
currently
and
a
conversation,
as
I
mentioned
earlier
about
the
AODA
in
the
built
environment
standard.
We
certainly
already
take
steps
with
a
lot
of
our
work
to
begin
to
move
towards
more
accessible
and
inclusive
communities.
L
The
installation
of
tactile
walking
services
in
decay,
cross
slope,
curb
ramps,
audible,
pedestrian
signals.
We
think
the
inclusion
of
sidewalks
is
a
necessary
next
step,
if
you
pardon
the
pun.
So
why
do
we
do
this?
We?
This
is
just
an
example.
We
actually
have
a
capital
program,
so
we
have
every
year
2.1
million
dollars
in
which
to
do
this.
The
program
is
fittingly
called
the
missing
sidewalks
program.
L
We
have
any
amount
of
policy
from
the
city
council
which
directs
us
to
do
this.
I
won't
bore
you
with
that,
but
these
are
the
kinds
of
concerns
that
we
hear
from
neighbors
they're
concerned
about
losing
their
driveway
parking,
so
they
might
have
multiple
cars
and,
of
course,
you
can't
have
a
car
across
the
sidewalk
they're
concerned
about
the
landscaping
that
they've
done,
because
they
have
a
wonderful
sense
of
ownership
about
their
front
yards.
L
L
If
they
don't
live
here
and
then,
lastly,
to
a
community,
they
all
want
cars
to
slow
down,
and
we
just
prefer
that
we
just
did
that
and
left
the
notion
of
a
sidewalk
aside.
What
we
tried
to
talk
to
people
about
in
communities
about
is
that
we
have
ways
in
which
we
can
address
all
of
those
concerns,
so
the
great
opportunity
of
a
reconstruction
is,
you
can
do
a
realignment.
So
often
you
can
actually
narrow
the
road
bend
depending
on
its
width.
L
You
still
want
to
get
emergency
vehicles
through
and
you
can
tuck
in
a
sidewalk.
You
can
use
that
alignment
so
that
you're,
in
fact,
ensuring
that
you
don't
harm
the
street
trees.
We
have
construction
techniques,
sometimes
it's
even
as
basic
as
hand
digging
around
roots.
We
have
alternate
materials
like
rubber,
sidewalks
we've
even
used
in
instances
in
which
we
can
manage
these
kinds
of
concerns.
We've
also
worked
with
individual
homeowners
around
their
driveways.
L
Anything
they've
got
in
the
public
right-of-way,
so
this
is
an
opportunity
to
work
with
homeowners,
we're
not
trying
to
build
something
that
doesn't
fit
into
the
context.
It
doesn't
address
these
concerns,
but
what
we
are
saying
to
the
community
is,
you
cannot
refuse
a
feature
that
promotes
accessibility
for
all
Torontonians,
so.
L
Just
a
couple
of
photographs
about
design
options,
so
here's
pavers
that
are
used
in
boulevards,
here's
an
actual
one
that
we
put
in
on
shine,
Drive,
a
quite
contentious
environmental
assessment,
very
rural,
feel
beside
what's
gone
gone
in,
which
has
a
rolled
curb,
so
it's
not
as
high,
and
it's
got
City
pavers
on
top
of
a
concrete
base.
It
looks
gorgeous
actually
I
mean
I,
know
I'm
a
sidewalk
geek,
but
I
think
it's
gorgeous
anyway.
So
here
we
are.
A
Thank
you
very
much.
Fiona
I
recognize
that
we're
going
to
we
are
sort
of
running
out
of
time,
but
I
also
know
that
this
is
a
very
important.
This
item.
That's
before
us
I
know
that
you're
looking
for
feedback
specifically
from
the
members
of
this
committee
I
would
encourage
just
about
every
single
member
to
speak.
If
you
can
I
know
that
with
it's,
it's
a
matter
of
time,
but
I
think
if
I
can
summarize
what
Fiona
is
asking
us
is.
This
item
is
going
to
be
somewhat
contentious
in
the
44
Ward's.
A
Everyone
has
a
different
approach
to
community
consultation
and
we
have
built
a
city
that
reigns
supreme
around
the
car.
So
we
need
to
provide
her
with
a
mandate
of
some
sort,
a
direction,
clear
direction
that
this
committee
either
supports
the
the
building
of
sidewalks
as
a
right
and
then
negotiation,
the
city
and
the
in
the
local
community
of
where
that
sidewalk
is
going
to
be
placed
within
the
community
to
provide
access.
B
L
L
The
second
is
that
when
you
come
to
that
curb
cut,
you
should
have
the
plates
are
there,
which
also
indicate
that
it's
safe
in
which
to
leave
the
sidewalk
and
continue
straight
and
then
pick
up
a
curb
cut
on
the
receiving
end
of
the
intersection
or
the
whatever
that
street
would
be.
So
you
know
again,
our
objective
is
to
try
to
have
these
networks
of
connectivity,
and
so
that
trip
planning
is
from
really
from
start
to
stop.
B
L
Thank
you
for
that.
The
answer
is
yes,
we
actually
have
an
accessibility,
consultant
she's,
an
engineer
by
profession,
so
we
review
all
these
we're
also
providing
training
for
all
of
our
so
they're
completely
aware
of
the
minimum
standards.
The
City
of
Toronto
standards
are
somewhat
higher
than
the
minimum
standards,
as
you
probably
know,
and
we
also
make
ourselves
open
for
any
questions
about.
You
know
technical
questions
and
sometimes
we're
problem-solving,
because
the
guidance
isn't
complete
within
the
AODA
Thank.
D
H
I
really
appreciated
your
presentation.
Thank
you
and
I
wanted
to
ask
about
the
standards
a
little
bit
too.
So
you
said
that
what's
being
proposed
as
a
minimum
standard,
so
is
there
room
in
fact,
for
for
there
to
be
something
additional
around
that
standard?
That
would
say
in
you
know
certain
kinds
of
neighbourhoods
or
if
there
are
certain
types
of
facilities
present
in
those
neighborhoods,
that
you
would
consider
sidewalks
I.
L
Guess
I
would
say
yes,
there's
room
absolutely
I'll
use
if
I
might
an
example,
the
installation
of
the
tactile
walking
surface
indicators
we
put
them
in
whenever
we're
doing
work
at
a
curb,
but
it
may
be
that
the
curb
on
the
other
side
of
the
street
was
done
three
years
previous,
so
we
wouldn't
go
in
and
pull
that
concrete
out.
However,
what
we
say
to
our
staff
is,
if
you're,
in
a
situation
where
you
know,
for
example,
you're
close
to
a
community
center
or
a
hospital
use.
Your
good
judgement
come
to
us.
E
E
So
that's
that's
a
support
of
what
were
your
direction
and
your
argument
to
support
that,
of
course,
is
really
well
articulated
under
Human
Rights
Act.
That
was
brought
in
at
the
federal
level
with
Rosalie
Abela,
who
actually
explained
the
duty
to
accommodate
very
well,
so
that
act
would
be
very
supportive
of
what
you're
doing
accommodation
up
to
the
point
of
undue
hardship,
which
means
in
this
case
that,
even
if
it
may
be
somewhat
inconvenient
to
the
residents
of
the
the
place,
it
must
happen
to
accommodate
everybody.
E
In
a
nutshell,
the
other
one,
of
course,
is
the
ODA
that
you're
aware
of
and
a
third
one
is
that
City
of
Toronto
I'm,
aware
of
the
fact
that
City
of
Toronto
is
at
this
point
creating
a
brand
new
or
updating
their
accessibility
guidelines.
So
that
document
is
in
process
and
if
it
was
articulated,
and
that
would
actually
strengthen
your
case
as
well
as
well.
With
that
case,.
A
H
I'd
like
to
make
a
comment,
so
I
thought
we
were
on
questions.
I
was
waiting
for
yeah
only
in
the
interest
of
time.
I'm
sure
I
support
the
the
recommendation
that
you've
made,
and
it's
interesting
for
me
because
I
have
a
disability.
I,
don't
have
a
mobility
disability
but
I'm
a
mom
also-
and
you
know,
as
a
mom
I,
couldn't
really
get
my
kid
in
his
stroller
on
the
TTC.
H
Unless
there
was
an
elevator,
so
I
was
actually
just
living
in
the
whatever
five
square
blocks
that
I
could
get
out
to
and
walk
around
with
my
kiddo
in
his
stroller,
and
it
made
me
very
aware
of
the
issues
related
to
sidewalks
and
so
just
to
say
that
I
totally
support
what
you're
recommending
I
think
that
the
benefits
extend
beyond
AODA
compliance
very
significantly
to
include
people
who
are
using
strollers
people
who
are
on
rollerblades,
so
there's
a
whole
host
of
other
folks.
That
would
benefit
from
this
as
well.
So
good
luck.
B
C
Nice
to
fully
support
echo
everybody's
comment:
what
the
increase
I
hear
in
the
news
of
road
accidents
before
with
pedestrians,
you
know,
crossings
and
all
that
I
mean
that
to
have
people
walking
on
the
same
road
as
cars.
It's
just
I
can't
imagine
it
so
I
really
strongly
advocate
for
safety.
In
that
regard,.
A
A
Think
the
committee
members
were
very
articulate
and
in
all
the
reasons
why
going
from
access
for
for
people
who
were
using
all
sorts
of
mobility
devices,
including
mothers
with
straw,
who
are
using
strollers
right
up
to
the
fact
that
it
is
a
human
rights.
A
point
of
view
that
we
want
to
put
forward
and
the
city
who's,
who
was
never
very
interested
in
in
talking
about
accessibility
and
city
councillors,
who
are
very
interested
in
talking
accessibility,
is
that
we
cannot
necessarily
leave
the
final
decision-making
to
those
who
are
fully
accessible.
A
If
that
was
the
case,
then
I
think
the
city
wouldn't
be
working
for
all
of
us,
so
the
rights
of
the
minority
cannot
be
and
can
never
be
left
to
the
rights
of
the
to
the
voices
of
the
majority.
In
this
case
and
I'm
gonna
keep
my
comments
short
and
stop
right.
There
there's
a
motion
on
the
floor.
If
there's
no
other
motions,
then
I'm
gonna
ask
for
all
hands
in
the
air
and
and
to
indicate
your
support.
Oh
sorry,
I'm
gonna
read
this
motion
again.
My
apologies
that
the
disabilities
acts
as
an
inclusion.
A
Advisory
Committee
endorsed
a
staff
recommendation
for
the
new
protocol
on
all
local
street
reconstructions
and
as
such,
requests
that
the
new
sidewalks
be
added
as
of
right
on
at
least
one
side
of
the
street
for
accessibility,
safety
and
walkability.
And
can
we
have
a
recorded
vote
if
there
is
gonna,
be
unanimous
support,
Tom,
Darren,
I'm
gonna
just
speak
first
name:
Kristen,
Rehema,
Wendy,
Terry,
Stephanie,
Joe,
yen
and
Martin,
so
that
just
let
the
record
reflect
that.
That
is
a
unanimous
vote
for
the
members
who
are
here
today.
A
Okay,
so
that
concludes
the
end
of
our
agenda
and
I
want
to
thank
all
the
members
for
those
who
prezerv
aired
and
stayed
with
us
to
the
very
end.
This
was
a
very
exciting
first
meeting.
You
can
tell
that
the
agendas
will
be
packed
and
we
look
forward
to
your
active,
enthusiam,
enthusiastic
attendance
and
participation
at
our
next
meeting.
Thank
you.