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GitLab / Support Operations / 13 Sep 2021
GitLab / Support Operations / 13 Sep 2021
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From YouTube: Support Ops - Zendesk - Deleting a Zendesk Email

Description

Jason Colyer, Support Operations Manager, takes us through how to delete a Zendesk email address

A

Greetings all my name is jason culler, I'm the support operations manager here at kit lab and today we're going to cover deleting an email address at zendesk. uh Before I share my screen, should I do this just want to make this quick note. Deleting an address can be very disastrous, especially if it's an address that's still in use.

A

um You need to be 110 sure you really need to delete the address before moving forward. You need to uh make an issue talk with various teams, make sure it's not still in use not to your knowledge check, metrics.

A

You should do as much investigation as you can before deciding you need to delete an address and that's because it can be very disastrous and hard to recover from so.

A

With that in mind, let me share my screen and I'll show you how to actually delete an address so to do this, you'll go to the admin panel by clicking this gear, icon, scroll down to channels and click email, and then you need to locate your address locate the address questions, so we want testing and you're going to hover over it and then go to delete and then delete address with that it will delete the address and that's all there really is to that again.

A

Just can't say this enough be very sure before you delete addresses, they can be disastrous. An unused address is it's annoying, but it's safe. An address that was in use, that's deleted can cause a lot of problems, especially to routing, because tickets won't route properly.

A

uh They'll have weird forms if they even get created so be very sure before you delete anything, make sure to talk through with the rest of the support, ops, team or support ops manager to be sure, but that's all there is to actually deleting an address. I hope you found this educational and I look forward to seeing you next video.