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From YouTube: Support Ops - Zendesk - Editing Groups
Description
Jason Colyer, Support Operations Manager, takes us through how to edit groups in Zendesk
A
A
So
the
first
thing
you
need
to
do
is
access
the
admin
panel
by
clicking
this
gear
icon
on
the
left,
you'll
go
to
the
people
group,
it's
under
this
manage
section
and
then
here
where
it
says,
or
browse
you're
going
to
click
groups
and
then
from
here
you're
going
to
locate
your
group
so
our
test
group's
at
the
bottom
here-
and
we
will
click
edit
now
from
here.
We
can
make
whatever
changes
you
want.
So
if
we're
testing,
please
don't
use
and
once
we're
done
making
whatever
edits.
We
want
at
the
bottom
here.
A
There's
the
update
group
button,
we'll
click
that
and
with
that
our
group
is
updated.
We
can
click
back
to
the
group
here
to
access
the
editor.
Again,
that's
actually
to
see
the
group
itself.
What
we
wanted
to
do
is
click
edit
and
we
can
see
how
there's
our
edit,
it's
all
good
in
place.
That's
all
there
is
to
editing
a
group.
I
hope
you
found
this
educational
and
I
look
forward
to
seeing
you
in
the
next
video.