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From YouTube: Support Ops Sync - 2022-11-01
Description
Support Ops Sync - 2022-11-01
A
This
quarter
does
include
December,
which
is
when
we
traditionally
do
a
code.
Freeze.
That's
where
we
kind
of
don't
do
any
major
deployments.
Major
changes,
it's
okay
to
do
little,
fixes
like
macros
and
fixing
bad
triggers
and
stuff,
but
we
don't
deploy
any
new
stuff
during
that
month.
Way
too
many
people
out
way
too
hard
to
communicate
changes,
and
you
know
every
other
person
is
taking
PTO
that
month.
A
The
other
thing
is
our
new
categories
will
go,
live
on
the
sixth,
so
look
forward
to
that.
The
big
slack
change
I
don't
want
to
call
it
a
big
slack
change,
because
in
theory
you
won't
notice
a
change
really,
but
that
is
happening
Saturday
between
11
and
4.
I
think
is
the
current
estimate
Pacific
time
wow.
Is
that
so
correct?
It's
11
and
4
11
to
4
is
the
range
that
they're
currently
saying
11
to
2..
Okay.
So
now
it
says
a
three
hour
lesson:
cool
in
theory.
A
B
A
They
have
said
it
should
translate
transfer
over
without
an
issue,
but
it
is
something
that
we
will
be
aware
of.
Luckily
things
that
post
in
Slack
are
not
what
I
would
call
Essential
they're
nice
to
haves,
but
they're
not
working
for
a
few
hours,
while
we
figure
out
what
we
need
to
do
not
a
big
deal,
but
Lyle
and
I
are
dris
for
the
support
team,
so
we'll
kind
of
stay.
On
top
of
that
make
sure
everything's
good
to
go.
We
don't
anticipate
any
big
issues,
but
the
worst
case
scenario
is
slack.
A
A
But
we
will
keep
an
eye
on
it
and
then
the
changes
for
the
pager
Duty
schedules
going
to
UCC.
That
is
also
going
live,
Sunday,
which
is
the
sixth
communicate
it.
It
shouldn't
be
that
big,
a
change
and
Theory,
but
we'll
yeah
those
will
be
changed
and
then
moving
forward,
they'll
all
be
using
UTC,
with
the
exception
of
ones
like
U.S
federals
emergencies,
which
are
set
to
Pacific
time
because
of
the
nature
of
those
of
their
entire
queue,
and
so.