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From YouTube: Support Ops - Zendesk - Creating Roles
Description
Jason Colyer, Support Operations Manager, takes us through how to create Zendesk roles
A
A
The
first
thing
you're
going
to
need
to
do
to
create
a
role,
is
to
go
to
the
admin
center.
You
do
that
by
clicking
the
four
squares
here
and
then
clicking
the
admin
center
link.
Doing
so
will
load
up
your
admin
center.
What
you're
going
to
want
to
do
is
go
to
people
team,
enrolls
or
you
can
search
in
this
bar
and
get
the
roles
that
way
from
there.
You're
then
going
to
click.
The
blue
create
role
button
here,
we'll
give
it
a
name.