►
From YouTube: Consortia Special Interest Group @ KohaCon22
Description
Leader:
- Bob Bennhoff (Colorado Library Consortium)
A
A
You
know
we
usually
keep
the
agenda
pretty
light
and,
as
with
the
other
cigs,
we
can
just
kind
of
talk
about
particular
issues
that
we're
having
potentially
bugs
and
just
some
of
the
unique
things
that
you
face
when
you're
a
consortia
and
I
was
talking
to
Brendan
last
night
and
he
was
pointing
out,
maybe
it'd
be
helpful
to
just
Define
consortia
in
the
case
of
koha.
It's
really
anything,
that's
multi-branch!
A
So
if
you
have
two
branches,
that
kind
of
makes
you
a
consortia
in
the
eyes
of
koha,
because
it
complicates
how
you
have
to
do
things
when
you're
not
stand
alone,
so
we
might
be
adding
or
at
least
making
this
more
of
a
talking
about.
This
is
not
just
Consortium
but
also
multi-branch.
So
people
understand
that
anytime,
you
have
more
than
one
branch
in
koha.
You
have
kind
of
of
a
unique
set
of
circumstances
from
a
standalone
Library.
A
So
typically
we
meet
on
Thursdays
I
forget
off
the
top
of
my
head,
which
particular
one
the
fourth
Thursday
yeah.
That
sounds
right
and
that
is
every
other
month.
So
it's
not
a
monthly
meeting,
so
this
is
actually
right
about
normally
when
we
would
be
doing
it.
So
in
a
couple
of
months,
we'll
we'll
have
another
one,
and
so
that's
kind
of
the
intro
does
I
will
open
it
up
and
walk
to
you
with
a
mic.
Does
anybody
have
any
consortial
stuff
that
they
wanted
to
discuss
in
the
room?
A
B
I
know
that
it's
you
know
ever
since
we've
been
in
koha,
there
have
been
things
that
that
have
been
kind
of
roadblockers
for
consortia
and
we've
had
to
do
trade-offs,
because
you
know
we
can
only
turn
it
on
or
turn
it
off.
Or
you
know
it's
it's
very
limited
in
its
scope
of
what
you
can
do.
I
know
that
you
know
the
more
granular.
We
are
the
better.
B
A
A
We
have
like
a
hundred
and
over
a
hundred
branches
set
up,
and
that
means
everybody
has
to
have
the
same
one
when
they
might
have
a
policy
they
want
to
be
different
than
that.
Ours
is
currently
set
at
45
days,
I
believe
so
or
maybe
it's
60
something
like
that,
but
that,
but
that
is
true
for
everyone,
so
that
that's
an
example
of
something
that
would
be
if
there
was
some
flexibility
in
that,
then
we
could
give
the
option
for
different
libraries
to
do
that.
So
I.
A
Imagine
that
would
just
be
different
crons
that
would
have
to
get
set
up
versus
just
using
the
single
one.
That's
in
the
system
preferences
but
I
know
that's
one
that
I
I
think
it's
not
like
a
deal
break
or
anything,
but
it
is
annoying
to
libraries
that
they
have
to
go
along
with
whatever
we've
set
and
and
I
know,
our
Consortium
doesn't
really
have
a
real
good
apparatus
to
say
we
all
want
to
change
that.
We're
voting
to
make
that
different.
C
You
don't
need
to
see
me
my
my
the
assistant
preference
that
came
up
recently
was
check
previous
checkout,
so
that's
like
when
you
go
to
check
out
it'll,
look
through
the
patron
circulation
history
and
then
notify
you
if
they've
had
it
before
some
libraries
that
want
it.
Some
libraries
that
don't
and
we're
worried
that
if
we
turn
it
on
globally,
some
people
won't
realize
that
they
need
to
like
click
through
a
block
before
that
thing
actually
gets
checked
out,
because
that's
the
common
problem
so
that
one's
for
me.
A
D
A
E
Kind
of
to
address
Carolyn's
question,
like
one
example
I
can
think
of,
is
the
the
Max
Fine
threshold
like
what's
the
maximum
fine,
a
patron
can
have
before
they're
blocked.
That's
a
global
system.
Preference
and
I
have
some
libraries
that
want
that
to
be
a
dollar
I
have
some
libraries
that
want
that
to
be
ten
dollars
and
one
some
libraries
that
want
that
to
be
50,
but
because
it's
a
system,
preference,
that's
global,
but
that
would
be
a
good
one
to
have
on
the
circulation
rules
page.
E
So
you
could
say
for
this
Library,
it's
a
dollar.
You
know,
that's
that's
how
a
lot
of
these
relate
to
are
for
circulation
rules.
Another
example:
I
can
think
of.
Are
borrower
categories,
those
you
can
create
borrower
categories
and
have
a
like
a
category.
We
we
tried
to
trim
everything
down
to
where
we've
got
adult
child
and
a
few
others,
but
some
libraries
want
the
adult
category
to
renew
it,
a
different
for
a
different
time
period.
E
Some
libraries
want
them
to.
You
know:
they're,
just
differences
there
and
the
way
to
get
around.
That
is
to
create
adult
this
Branch
adult
that
branch,
and
then
you
end
up
with
having
to
manage
five
bazillion
different
categories
and,
of
course,
for
each
category,
then
you
have
potentially
different
circulation
rules
at
different
libraries
and
anything
that
adds
to
the
number
of
potential
circulation
rules,
I
figure.
E
Those
are
the
kinds
of
things
that
you
know
give
me
huge
headaches,
because
if
a
circulation
rule
can
be
defined
by
Library
collection
code
and
borrower
or
Library
item
typing
and
borrower,
category
and
I
have
51
libraries
and
40
item
types
and
43
borrower
categories.
If
I
add
like
another,
if
I
add
like
20
borrower
categories
to
each
library,
then
then
the
potential
for
for
crazy
circulation
rules
goes
through
the
roof.
That's
why?
Whenever
I
see
anything
where
somebody
says,
can
we
add
collection
code
to
the
circulation
rules
matrix?
E
A
A
Yes,
so
yeah,
but
yeah
I
generally
I
agree
with
Jordan
yeah
I.
Think
most
of
ours
are
Circ
type
roles,
one
of
the
things
that,
because
we
were
on
lib
lime
before
coming
over
and
that
had
not
developed
so
there's
already
a
lot
more
of
those
less
Global
preferences
and
circles
than
we
were
used
to
when
we
migrated
several
years
ago.
So
there's
already
a
lot
of
that
work
being
done,
but
I
do
think
there
are
probably
a
few
more
areas
where
that
could
be
improved
upon.
A
B
You
know
I
wanted
to
I
threw
up
another
bug,
that's
been
in
since
2020
I
believe,
which
deals
with
the
OPEC
and
multi-branches.
That's
one
thing
that
I
have
felt
like
has
been
a
little
challenging.
I
was
actually
talking
with
Lucas
about
setting
up
multi-branches
for
our
demo
instance,
and
you
know
we
were
trying
to
figure
out
figure
out
how
we
wanted
to
do
that
and
it's
kind
of
brawled
to
a
stop
for
some
reason.
B
B
A
Okay,
now
you
have
to
get
Story
Time
about
my
whole
Saga
and,
and
so
the
issue
we've
had
was
we
have
because
we
really
value
customization
and
koha
generally
does
a
great
job
of
that.
We
not
everybody,
has
the
same
borrowing
roles
so
that,
and
also
not
every
library
is
the
same
type.
So
we've
got
kind
of
two
issues
there,
because
school
libraries
are
not
open
year-round,
so
they
have
to
close
and
they
can't
be
filling
holds
or
anything
like
that.
A
So
what
we
had
attempted
to
do
was
use
Branch
transfer
limits
to
prevent
holds
from
going
through,
but
what
we've
found
is
that
you
can
still
place
a
hold.
You
just
have
to
set
the
pickup
location
for
the
wrong
place.
Now
the
state
of
Colorado
is
pretty
big,
so
you
very
well
may
be
placing
a
hold
on
something
that
you're
not
supposed
to
receive
that
to
pick
up
a
completely
different
part
of
the
state.
A
So
our
first
attempt
to
stop
this
was
using
a
little
Js
jQuery
to
pop
up
a
message,
and
that
would
say-
like
you
probably
don't
want
to
do
this
now
we
do
have
some
some
districts
within
our
Consortium,
in
which
case
that
actually
might
be
legit.
So
we
can't
completely
prevent
that
from
happening.
So
we
have
that
message
that
shows
up.
That,
apparently,
is
not
a
deterrence,
because
we
still
have
to
do
that.
A
There's
still
a
lot
of
people
that
don't
read
the
message
and
click
through
which
I
I
kind
of
get
that
makes
sense.
You
know
you're
just
trying
to
place
a
hold
for
somebody
and
you're
used
to
seeing
things
pop
up.
You
don't
you
kind
of
get
used
to
just
hitting,
submit
and
not
reading
the
actual
message,
so
so
what
we've?
A
What
I've
been
doing
now
is
kind
of
a
painstaking
process,
because
we
have
so
many
item
types,
because
we
again
we
have
a
lot
of
libraries,
a
lot
of
customizations,
so
I
think
what
will
work
is
if
we
create
rules
for
each
that
are
consistent
for
the
most
part.
Let's
say
like
these:
are
the
item
types
that
don't
lend
and
put
that
in
every
single
branch.
A
I
think
that
will
go
a
long
way.
We
also
based
on
a
suggestion.
Jason
had
I,
haven't
done
this
yet,
but
we
will
be
creating
like
the
libraries
that
choose
not
to
lend
DVDs
switching
them
to
an
item
type
that
is
like
a
non-lending,
not
non-lending
outside
of
the
the
branch
DVD
item
type,
and
so,
if
those
rules
are
all
consistently
placed,
I
think
that
at
least
based
on
my
initial
testing
that
will
kind
of
supersede
what
we've
been
doing
with
the
branch
transfer
limits.
A
So
then
we
just
have
to
figure
out
what
to
do
with
with
the
libraries
that
that
will
be
that
are
closed
for
periods
of
a
time
and
I
think
we
can
just
turn
off
them
as
a
pickup
location,
and
that
should
solve
that
piece.
So
I
think
those
together
are
hopefully
going
to
work
for
us.
But
it's
one
thing:
when
we
were
at
lunch,
Nick
and
I
were
talking
about
this
and
he's
kind
of
like
yeah.
A
Maybe
we're
doing
something
not
the
best
with
holds,
because
it's
so
complicated
and
hard
to
figure
out
how
to
do
things
so
I
know
some
of
the
people
in
this
room
have
had
conversations
with
me
about
different
approaches
and
I.
It's
just
hard
with
the
different
use
cases,
it's
kind
of
hard
to
come
to
a
consensus
of
how
how
to
make
everything
work.
I
think
we
all
have
some
ideas
on
things
that
would
work
better
for
our
libraries
but
I
I.
A
Don't
think
we've
quite
reached
that
unified,
like
this
is
gonna
solve
all
of
our
problems,
so
fortunately,
I
think
I've
found
a
way
to
solve.
Our
problems
is
just
pains
taking
to
add,
like
35,
holds
rules
to
over
100
libraries
so
and
there's
no
and
because
they're
different,
there's
no
easy
way
to
programmatically.
Just
have
that
happen,
so
it's
just
taking
some
time
to
do
that,
but
or
at
least
there's
no
easy
way
to
programmatically.
A
F
It's
something
that
a
couple
of
libraries
have
brought
up
in
in
our
Consortium
recently
was
if
there
was
a
way
to
have
holds,
go
to
the
Home
Library
of
the
patron
first,
before
going
elsewhere
and
I
understand.
Why
they're
concerned
about
that,
because
sometimes
a
hold
may
go
to
a
library,
that's
halfway
across
the
state
or
have
several
counties
away,
whereas
the
whole.
F
Yeah,
so
we've
we're
a
Consortium
of
53
libraries
and
we've
got
the
way
we
have
hold
set
up
right
now
is
as
soon
as
the
patron
places
a
hold.
It
goes
on
the
hold
cue
to
a
random
library,
and
it
doesn't
matter
whether
it's
at
that
patrons
home
library
or
not.
It
just
goes
to
a
random
library,
and
then
we
had
a
couple
libraries
asking
about
that
because
it
seemed
inefficient
to
them.
F
E
Is
you
look
at
it's
a
it's
a
table
in
your
case
it
would
have
53
columns
and
53
rows
and
you
assign
a
value
so
that
from
from
baser
to
for
me,
it
would
be
like
from
to
send
an
item
from
baser
to
Tonganoxie.
You
give
it
a
value
and
the
the
greater
the
value,
the
harder
it's
going
to
be
for
that
item
to
move
between
those
branches.
E
that
is
really
complex
to
sit
up
and
to
set
up
the
reason
I
haven't
set
it
up
for
where
I
am
now
is
because
it
won't
take
into
consideration.
Why
days
that
libraries
are
closed,
yep
and
you
might
now,
but
there
are
a
lot
of
things
that
it
doesn't
take
into
consideration.
There's
a
lot
of
issues
that
we
have
with
the
Courier,
like
some
libraries
get
Courier
Service
five
days
a
week,
some
get
three
days
a
week:
it
doesn't.
E
D
B
And
I
just
want
to
add
to
the
con
the
the
transport
costs
Matrix
as
well
in
that
back
at
our
koha
U.S
conference
in
Erie,
Pennsylvania
I
did
a
presentation
on
that
and
I
implemented
that
before
this
was
before
local
holds
priority
and
I
and
I
will
say
that
our
combination
of
local
holds
priority
in
the
transport
cost.
Matrix
have
worked
really
well
for
our
28
libraries.
B
B
How
often
does
a
courier
run
between
these
particular
libraries
and
how
many
days
a
week,
are
these
libraries
open,
so
it
kind
of
tweaked
the
values
accordingly,
so
that
so
it
would
say
that
you
know
this.
Is
it
it's
potentially
going
to
be
longer
at
this
one,
not
just
because
of
distance,
but
because
of
Tran
of
how
many
couriers
it
goes
through?
How
often
the
careers
run,
and
you
know
that
kind
of
thing.
B
So
that's
the
way
the
spreadsheets
were
set
up
and
I
think
they're
still
out
there
and
if
they're
not,
you
can
always
ask
me
about
it,
but
basically
you
plug
in
this
information
and
we
I
plug
this
information
in
a
long
time
ago
and
I
haven't
had
touched
it
much
at
all
since
then
so
that
worked
well
just
before
you
know,
before
we
had
any
local
holds
priority.
I
think
it's
important
to
still
have
that
on
top
of
local
holds
priority,
especially
now,
because
local
holds
priority
used
to
be.
B
It
was
just
an
All
or
Nothing
thing
and
we
actually
funded
a
an
enhancement
on
that,
so
that
you
could
exclude
certain
things
from
that,
because
we
did
have
items
that
were
just
constantly
stuck
at
our
library.
We
wanted
to
be
able
to
share
with
the
Consortium.
We
had
our
hot
spots
that
were
highly
popular,
but
they
were
only
going
out
to
our
patrons,
and
you
know
our
philosophy
is
it's
in
there.
B
C
I
wanted
to
just
mention:
Michael
I
have
one
that's
like
more
Kansas
specific,
where
it's
like
how
many
days
are
open,
how
many
days
a
week
they
get
Courier
and
the
factors
in
their
root
their
career
Roots,
because
we
have
different
routes
in
our
system.
I,
don't
know
you
do
so
I'm
happy
to
share
that.
E
D
E
E
E
It
was
600
and
some
redundant
rules
from
our
circulation
rules
that
that
were
not
necessary
because
they
were
duplicates
of
of
all
rules,
one
way
or
the
other,
but
being
able
to
do
that
I
mean
I
was
doing
it
one
row
at
a
time,
because
that's
the
only
way
to
do
it,
but
having
a
way
to
batch
modify
Circ
rules
would
be
an
incredible
change
for
us.
I
want
to
see
who
who
suggested
this
modification.
That's
Christopher.
A
A
Well,
if
there's
one
thing
I've
taken
away
from
this
conference,
if
there's
not
a
bug
that
exists,
I
would
file
that
bug
today,
so
that
that's
going
to
be
the
best
way
for
the
developers
to
see
that
and
then
you
can
use
a
forum
like
this
to.
If,
if
people
agree
with
you
to
get
those
comments
on
there,
so
it
gets
even
more
present.
So
that
would
probably
be
my
recommendation
for
that.
We
do
have.
A
A
Oh
yeah
Juliet
says
we
also
use
the
transport
cost
Matrix
to
make
the
work
a
little
bit
better
and
that's
not
something
currently
we're
using
I'm
not
going
to
make
George
do
the
math
on
how
many
permutations
there
are
when
you
have
over
a
hundred
branches.
So,
but
we
we.
Similarly,
we
want
to
make
things
as
even
as
possible,
but
we
also
want
that
flexibility
or
that
efficiency.
E
B
A
So
I'm
seeing
another
question
speaking
of
public
lists.
Is
there
a
way
to
make
public
lists
visible
only
to
a
particular
Branch
library
that
I
do
not
know
the
answer?
I
wonder
if
there's
a
jQuery
that
could
maybe
be
done
to
do
that,
possibly
but
yeah.
It
doesn't
sound
like
that,
is
currently
an
option.
E
The
only
way
I
can
think
of
a
way
that
you
would
be
able
to
limit
public
lists
based
on
a
particular
Branch,
the
in
in
the
OPAC
at
least
the
borrower
would
have
to
be
logged
in
because
otherwise,
there's
no
information
about
which
branch
you're
at
so
that
would
be
the
the
issue
there
is.
You
would
have
to
know
which
branch
you're
at
in
order
to
do
that
kind
of
thing,
with
the
public
list.
E
A
F
This
is
more
of
a
workflow
question
than
anything
else,
but
as
a
Consortium
manager
for
the
most
part
when
people
email
me
with
problems,
I
I
just
keep
the
emails
as
kind
of
my
way
to
track
whether
I'm
working
on
something
or
not,
and
that
works
great
when
I
don't
have
anything
other
else
going
on,
but
I
just
had
a
migration
this
summer
and
I
got
so
far
behind
on
a
lot
of
them.
That
I
ended
up
losing
some
of
the
projects.
F
A
So
we
do
use
a
ticketing
system,
and
a
lot
of
that
is
because
when
you
have
multiple
people
and
available
to
answering
questions,
sometimes
they
copy
both
people
on
that
or
multiple
people,
and
then
we
were
finding.
We
were
both
writing
similar
answers
and
sending
them
about
the
same
time
and
like
that's
just
not
super
efficient,
but
I,
think
once
we
noticed
once
we
did
the
ticketing
system
that
stuff
much
more
rarely
ended
up,
it
lost
in
an
email
inbox.
So
that's
so
that
is
something
that's
worked.
Well
for
us.
A
The
other
thing
that
we
do
in
our
group
is
we
use
Asana,
which
is
there's
a
paid
version,
but
there's
a
free
version
as
well,
and
it's
kind
of
a
project
management
tool,
and
we
kind
of
use
that
just
to
manage
various
projects
so
like
when
we
do
a
migration.
We
have
a
template
set
up
with
checklist
already
populated
so
that
we
kind
of
remember
oh
yeah.
A
So
one
of
the
projects
that
we
have
open
is
actually
just
an
open
meeting
agenda
and
this
the
staff
that
work
with
me
are
adding
items
and
we're
discussing
things
and
then
maybe
moving
them
to
a
different
place
or
or
or
closing
them
out.
If
it's
resolved
and
that's
been
really
helpful
for
the
workflow,
because
that
was
another
thing-
I
found
myself
spending
quite
a
bit
of
time,
creating
agendas
and
things
like
that
and
and
a
lot
of
it
was
copying
and
pasting.
E
E
So,
instead
of
having
a
bunch
of
users,
we've
only
got
one
user
in
zendesk,
which
helps
helps
us,
keep
the
cost
down,
but
there's
ones
for
what
there's
next
help
and
there's
like
Tech
and
support
and
Courier
right
or
office,
or
something
like
that.
I
think.
We've
got
four
of
them,
because
four
of
them
is
the
point
where,
if
we
had
five,
the
price
would
go
up
yeah,
but
then,
when
somebody
sends
something
to
next
help,
it
goes
to
like
me
and
Robin
when
somebody
sends
something
to
Tech.
E
It
goes
to
both
of
you
right
and
support.
I
think
goes
to
you
and
maybe
Robin
too,
but
it's
broken
down
that
way,
so
that
it
goes
so
that
the
biggest
advantage
of
that
for
us
is
that
if
I
am
busy
all
week
at
a
conference,
it
doesn't
just
go
to
me.
It
goes
to
everybody
else,
that's
here
at
the
conference
and
isn't
going
to
answer
too.
So
so
that's
what
we
use
and
I
don't
know.
If
there's
anybody
else,
that's
got
something
different.
B
C
Just
gonna
say
my
terrible
and
I:
don't
recommend
it,
but
I'm
kind
of
a
one-person
shop
I
mean
stuff.
All
just
comes
to
me.
I've
been
checking
my
email
during
the
conference,
which
isn't
good,
but
my
process
is
just
like
to
write
everything
down
on
little
slips
of
paper
and
then
I
move
them
around
on
my
desk
and
prioritize
things
that
way.
Yeah
I
don't
recommend
it,
though.
G
Foreign
I
was
using
Trello
when
I,
when
it
was
just
me
and
you
can
forward.
Each
board
has
like
an
email,
so
you
can
just
forward
emails
to
it,
which
is
really
handy,
so
I
had
just
set
that
up
as
like
I
made
it
a
contact
in
my
book
that
was
really
easy
to
type
in
like
AAA
or
something,
and
so
I
could
just
forward
anything
that
needed
to
go
on
there
and
you
can
have
like
up
to
five
boards
or
something
or
ten
boards
for
free.
G
A
Yeah
and
I
want
to
mention
we
I
didn't
mention,
we
use
live
agents
and
that
also
like,
if
I
get
emailed
I
can
forward
it
to
the
system
and
it
creates
that
ticket.
Somebody
has
to
go
in
and
change
the
originating
person
in
there,
but
that's
pretty
easy
to
do.
I
think
pradeep
has
something
to
say
so.
Yes,
please
unmute
and
go
ahead.
Pradeep.
C
Yes,
sir
hello,
there
hello,
yes,
sir
I
am
experiencing
that
in
in
India
in
Maharashtra
we
have
multiple
languages,
we
have
Library
material
in
multiple
languages.
That
means
in
Marathi,
in
Hindi,
in
Bengali
and
I,
have
converted
Excel
to
mark
and
uploaded
it
into
Goa,
but
while
downloading
same
data
from
koha
to
Excel
or
any
spreadsheet
format,
that
Unicode
is
missing.
Some
symbols
are
downloaded
by
default.
C
A
B
E
No
zendesk
people
send
an
email
to
next
help
and
it
goes
into
a
ticketing
system
and
it
will
copy
myself
and
Robin
for
next
help
and
we've
got
other
email
addresses
that
copy
other
people.
But
we
there
are
different
versions
of
net
they're
different,
like
levels
of
they're
different
types
of
products
you
can
get
with
zendesk
and
that's
the
one
we
use
is
entirely
an
email
based
ticketing
system.
B
B
A
server
host
for
our
Consortium
website
and
on
there
I
was
able
to
install
OS
tickets.
They
had
a
a
setup,
a
script
for
setting
that
up
easy
enough.
So
I
had
to
learn
a
few
things
about
tying
in
email
and
how
to
to
get
that
to
work.
But
we've
had
some
bumps
over
the
years,
just
because
of
the
complexities
of
the
the
email,
but
once
we
got
past
that
it's
worked
pretty
good
and
we've
really
customized
it
to
our
needs.
B
B
You
know
we
might
get
used
out
a
bit
more
these
days,
but
we
were
trying
something
like
that
and
it
just
kind
of
bombed,
and
we
just
ditched
it,
because
committee
staff
would
have
to
install
a
client
to
monitor
it
and
or
you
know
the
just
the
way
they
had
to
monitor
it.
But
the
ticketing
system
seems
a
whole
lot
easier
and
better
for
what
we
want
to
do
and
we've
been
I
would
say.
We
I
can't
tell
you
how
many
renewals
we've
done
through
the
tickets.
B
I
haven't
done
any
statistics
on
it,
but
I've
got
one
of
our
support.
Team
he's
always
jumping
right
on
this
before
I
can
even
get
to
them,
but
I
we're
doing
a
lot
of
renewals
through
that
these
days,
which
is
really
nice.
It
would
be
nice
if
if
we
had
some
way
of
tying
in
to
koha,
but
you
know
I,
don't
expect
that
to
happen.
B
B
If,
if
they
say
they
need
to
renew-
and
they
don't
fill
out
any
of
that
information
or
they're
just
they're,
just
writing
a
general
ticket
and
saying
they
want
to
renew
we
can
we
can
come
back
with
a
can
thing
sure
we
can
help
you
renew
this.
This
is
the
information
that
we
need
kind
of
thing
and
then
they
they
come
back
to
that.
And
so
we
have
a
really
quick
turnaround
with
those
responses.
B
So
that's
that's
been
a
really
handy
tool
and
again
that's
OS
tickets
and
in
fact
there
were
some
things
that
I
was
trying
to
tweak
in
the
system
last
month
and
that
company
that
creates
OS
tickets
I
sent
a
question
to,
and
they
responded
right
back.
They're
really
good
about
getting
back
to
you
and
answering
questions
about
that
that
product.
E
You
know
if
you,
if
you
did
want
to
go
the
route
of
a
ticketing
system
which
I
know
at
the
beginning.
You
said
you
didn't
want
to
do.
Os
ticket
is
open
source
and
the
the
product
that
buy
water
uses
for
their
bug
for
their
client
support.
Ticketing
system
is
best
practical
and
it's
also
open
source.
It's
at
bestpractical.com
foreign.
A
I
was
curious,
Michael
when
you're
done,
if
it
was
a
cost
thing
that
was
the
the
concern
yeah,
which
makes
sense.
That
often
is
a
barrier.
So
we
we
use
that
for
other
things
other
than
just
the
Consortium,
so
yeah
I'm,
seeing
we've
got
fresh
desks
up
there
as
well.
That
was
one
we
looked
at
and
then
George
has
put
up
the
link
for
best
practical,
so
and
Os
ticket.
D
A
D
A
D
What
I
was
thinking
about
this
Branch
situation
and
I?
Don't
think
that
you
can
Encompass
that
in
one
bug
right,
but
for
smaller
stuff,
if
you
have
like
desired
outcomes
for
certain
things
right
and
you
formulate
it
in
if
this
happens
this
should
this
should
work
this
way
or
I.
Don't
really
know
how
to
explain
it,
but
yeah
just
formulate
the
desired
outcome
somehow
and
then
it's
much
easier
to
develop
in
that
direction.
E
This
is
a
comment:
I
made
a
lot
of
times
at
conferences
about
asking
for
help
and
support
tickets
and
sending
emails
to
buy
water
and
the
emails
I
get
is.
There
is
nothing
worse
than
getting
like
a
support
request
that
says
this
doesn't
work
yeah
the
holds
are
broken.
What
does
that
mean
so
and
and
especially
coming
from
Librarians?
Most
of
us
have
some
kind
of
training
in
reference
services,
and
you
know
we're
taught
how
to
conduct
a
reference
interview
and
that's
I
think
a
lot
of
times.
E
What
you
have
to
think
of
when
you're
entering
a
support
ticket
is
treat.
Imagine
that
you're
doing
a
reference
interview
and
you're
the
person
asking
the
reference
question.
What's
that
other
person
going
to
do
the
first
thing
they're
going
to
do
is
they're
going
to
ask
you
they
should.
The
first
thing
they
should
do
is
ask
you
clarifying
questions.
So
when
somebody
comes
in
and
say,
I
need
a
book
about
dogs,
you
don't
go
well
or
go
to
636.
You
know
you
ask
questions
to
clarify
it
and
I
think
a
lot
of
times.
E
If,
if
we,
you
know
want
better
help,
if
if
we
don't
want
to
have
that
50
emails
to
get
a
support
ticket
in
and
get
something
that
everybody
understands,
we
can't
just
say
holds
our
broken.
We
have
to
say
you
know
when
I
do.
These
are
the
steps
that
I
took,
and
this
is
the
result
I
expected
and-
and
this
is
the
result
that
I
got
and-
and
so
that's
I
think
something
that
Librarians,
even
though
we're
Librarians
I
think
a
lot
of
times
that
gets
forgotten.
A
Well,
I
I
do
find
myself
well
I
often,
and
you
will
my
first
response
to
everything
is
like.
Can
you
provide
an
example
of
where
this
is
happening
and
then
I
find
myself
sometimes
not
doing
that
when
I
do
a
ticket
to
buy
water,
and
so
like
I'm,
even
guilty
of
that,
but
usually
that's
like
when
everything's
not
working?
A
And
it's
like
you
pick
a
patron,
this
thing's
not
working
for
any
of
them,
but
I
still
should
provide
an
example
Patron
every
time,
because
that
gives
them
something
they
could
immediately
go
to
and
test
and
I
should
know
better
that
they're.
It's
just
getting
a
delay,
because
they're
going
to
ask
me
to
do
that
anyway.
So
there's
no
reason
to
not
do
that
at
all
times
always
have
that
example
handy
because
then
they
can
test
that
exact
scenario.
E
G
G
Is
there
a
way
to
maybe
put
some
how
in
their
Library
code
that
they're,
like
they
hibernate
for
part
of
the
year
or
they're,
a
temporary
I
I
use
hibernate,
because
I'm
thinking,
you
know,
reverse
of
the
bear,
but
like
that,
there's
somehow
a
temporary
loan
portal
or
something
to
where
it's
in
their
Library
code
so
that
they
wouldn't
show
up.
Would
that,
since
that
seems
to
be
from
what
I'm
hearing,
because
I
don't
know
anything
that
seems
to
be
a
very
powerful
little
number.
A
So
there
is
a
bug
and
I
think
maybe
it
was
Christopher
that
filed
it.
That
says
there
should
be
like
a
thing
where
you
could
just
turn
a
library
off
where
you
would
just
click
a
button,
so
that
currently
does
not
exist.
What
you
do
have
is
you
have
a
lot
of
different
ways
to
get
to
that
effect.
I
think
the
hardest
thing
is,
and
this
was
a
bug
that
I
had
that
I
had
filed.
A
Although
I
found
this
other
workaround
I
addressed
earlier,
that
I
think
is
going
to
work
where
what
I
would
like
is
if,
in
the
circles,
I
would
like
to
check
both
the
the
patrons
home
library
and
the
items
Library
check
both
circles,
because
right
now
you
could
pick
one
or
the
other,
and
that
would
simplify
things
as
well,
because
if
you
wanted
to
close
the
library
you
could
just
turn
their
holds
off
right
now.
If
that's
the
only
step
I
take
if
it's
set
to
looking
at
the
circles
of
the
Home
Library.
A
That
turns
off
that
the
those
students
from
being
able
or
the
faculty
from
being
able
to
request
out,
but
then
they
still
get
requests
in.
So
that's
where
you
have
a
corresponding
action,
like
maybe
Branch
transfer
limits
or
turning
off
the
pickup
location
in
in
the
library
settings.
So
you
do
have
to
take
some
other
action
and
there's
it's
a
little
bit
more
complicated,
but
there
is
a
way
to
do
it.
There's
just
not
that
singular
thing
where
you
can
just
say
this
library
is
closed.
E
You
know,
speaking
to
what
I've
already
forgotten
your
name
Paul
said
earlier
about.
You
know:
tickets
that
are
really
big,
that
Encompass
more
than
can
be
done
in
in
one
development.
I
was
thinking
about
this
I
I
shared
my
screen,
and
this
is
a
just
one
example
of
a
system
preference
marked.
Ideally
it's
not
really
doesn't
really
matter
what
the
system
preference
is,
but
there's
this
select
all
and
then
you
know
from
you
know,
there's
a
whole
bunch
of
different
options.
E
So
it's
a
drop
down
with
a
list
of
check
boxes
and
I
started
thinking
of
when
we
were
talking
about
these
Library
closure
issues
earlier
that
what
we
really
need
to
do
is
start
with
separate
bugs,
for
you
know
each
of
the
things
that
we
need
to
have
happen
and
have
a
address.
It
would
be
really
nice
to
have
a
drop
down
on
like
the
library's
circulation
and
fine
rules
or
on
the
library
page
and
the
list
of
libraries
that
says
you
know
this
library
is
currently
closed
to
lending.
E
This
library
is
closed
to
to
pickups
and
you
know
have
each
one
of
those
is
a
separate
box
with
a
select
all
at
the
top
and
then
work
each
through
each
one
of
those
as
a
separate
development,
and
so
we
get
to
the
one
where
we
can
say:
click
select
all
and
it
and
it
knocks
out
all
of
them
at
once
and
I
think.
That's
the
kind
of
bug
I
might
file
next
week
that
you
know
to
say
make
each
of
these
different
aspects
a
different,
a
different
bug.
A
That's
do
we
want
this
and
this-
and
this
sounds
like
it
would
get
things
done-
a
lot
better
I'm
getting
a
lot
of
nods
from
a
developer,
so
I
think
I
think
we're
on
to
something
here.
All
right,
well,
I
see
Christopher
looking
at
his
watch,
so
we
technically
have
a
couple
of
minutes
left,
but
I
think
we
can
just
use
this
time
to
thank
everybody
for
sticking
around
in
both
on
virtually
and
in
the
room
and
I
know.
A
I
was
joking
earlier
about
this
being
the
last
session,
but
we've
had
a
really
great
robust
discussion.
So
I
appreciate
everybody
contributing
to
that
and
look
to
the
list
serves
for,
and
the
koha
U.S
calendar
for
a
future
consortia
discussion
in
a
couple
of
months
and
hopefully
we'll
continue
all
these
great
exchanges
of
ideas.